CMMI SM Transition at Motorola GSG
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Transcript of CMMI SM Transition at Motorola GSG
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CMMICMMISMSM Transition at Transition at Motorola GSG Motorola GSG
Daniel Henry, GSG-Canada
Larry McCarthy, GSG-PQE
Sanjay Chitnis, GSG-India
CMMI Technology Conference
Hyatt Regency Tech Center
Denver, Colorado
November 17-20, 2003
SM - CMMI is a service mark of Carnegie Mellon University
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MOTOROLA and the Stylized M Logo are registered in the US Patent & Trademark Office. All other product or service names are the property of their respective owners. © Motorola, Inc. 2003.
Motorola’s Strategic FocusThe Work TeamThe Person The Home The Auto
Wireless Broadband Internet
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MOTOROLA and the Stylized M Logo are registered in the US Patent & Trademark Office. All other product or service names are the property of their respective owners. © Motorola, Inc. 2003.
United States
JapanOther Markets
China
Asia-Pacific
Europe
Latin America
7%
45%
3%6%
11%
14% 14%
45%
personal communications
38%
17%16%
13%8% 7% 1%
semiconductorproducts
global telecomsolutions
commercialgovernmentIndustrialsolutions
integrated electronicsystems
broadbandcommunication
other products
Motorola’s Business
Motorola is a global leader in providing integratedcommunications and embedded electronic solutions.
• $26.679 billion in revenue*• $3.754 billion in r&d expenditures*• 97,000 employees* • 808 patents issued
Source: Motorola 2002 Annual Report
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MOTOROLA and the Stylized M Logo are registered in the US Patent & Trademark Office. All other product or service names are the property of their respective owners. © Motorola, Inc. 2003.
Benefits of Achieving Higher Maturity
0
100
1 2 3 4 5
Quality60
Cost of Poor Quality
0
100
1 2 3 4 5
Cycle Time
0
1
2
3
4
1 2 3 4 5
Productivity
1 2 3 4 5
Source: Presidential Task Force – 2002 Data
0
Quality
Cycle Time
Productivity
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MOTOROLA and the Stylized M Logo are registered in the US Patent & Trademark Office. All other product or service names are the property of their respective owners. © Motorola, Inc. 2003.
Motorola’s Process Strategy
• Use process framework(s) based on models of maturity and capability– Motorola Quality System Review (QSR) 1985-2002– SEI Maturity Models (SW-CMM, SE-CMM, CMMI) 1988-present
• Leverage high maturity in software– QSR Subsystem 10 and Motorola Software Assessments – “SEI” Assessments (SPA, CBA IPI, SCAMPI)
• Improve with Six Sigma methods and tools– Six Sigma (first wave)– Digital Six Sigma (2003)
• Extend engineering-related success– Malcolm Baldrige Performance Excellence Awards
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MOTOROLA and the Stylized M Logo are registered in the US Patent & Trademark Office. All other product or service names are the property of their respective owners. © Motorola, Inc. 2003.
Global Software Group (GSG)
VISION:
Be the premier provider of innovative software products and services to Motorola’s businesses and customers worldwide.
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MOTOROLA and the Stylized M Logo are registered in the US Patent & Trademark Office. All other product or service names are the property of their respective owners. © Motorola, Inc. 2003.
CORDOBA
MONTREAL ST. PETERSBURG
TURIN
LIVINGSTON KRAKOW
SYDNEYADELAIDE
PERTH
SCHAUMBURG
FT. LAUDERDALE NANJING
CHENGDU
BEIJING
SINGAPORE
KUALA LUMPURBANGALORE
HYDERABAD
TOKYO
VALPARASIO
GSG Locations
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MOTOROLA and the Stylized M Logo are registered in the US Patent & Trademark Office. All other product or service names are the property of their respective owners. © Motorola, Inc. 2003.
GSG Competencies
GSG Core CompetenciesSoftwareProducts
Network Infrastructure
Software
SEI CMM/CMMI Software Quality
Focus
SEI CMM/CMMI Software Quality
Focus
Software TalentWorld-wideLocations
Software TalentWorld-wideLocations
Proven ExpertiseIn Software
Development
Proven ExpertiseIn Software
Development
Motorola Products and
Systems Expertise
Motorola Products and
Systems Expertise
EmbeddedSoftware
Solutions and
Application Software
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MOTOROLA and the Stylized M Logo are registered in the US Patent & Trademark Office. All other product or service names are the property of their respective owners. © Motorola, Inc. 2003.
GSG’s Proven Performance
020406080
100
1 2 3 4 5
Quality:Relative Defects After Release
0102030405060
Decreased Cost of Poor Quality: Relative % of Development Effort
0
20406080
100
1 2 3 4 5SEI CMM Process Maturity Levels
Reduced Cycle Time:Relative Cycle Time
0
1
2
3
4
1 2 3 4 5SEI CMM Process Maturity Levels
Increased Productivity:Relative Productivity (X)
SEI CMM Process Maturity Levels SEI CMM Process Maturity Levels 1 2 3 4 5
Source: Presidential Task Force – 2002 Data
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MOTOROLA and the Stylized M Logo are registered in the US Patent & Trademark Office. All other product or service names are the property of their respective owners. © Motorola, Inc. 2003.
GSG India Overview
• Opened in 1991 • 1000 engineers • Provides custom software, software products and
system solutions for Motorola Businesses and their customers worldwide
• Assessment history:– SW-CMM Level 5 in 1993
– CMMI Level 5 in May 2003 using CMMI SE/SW/IPPD/SS
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MOTOROLA and the Stylized M Logo are registered in the US Patent & Trademark Office. All other product or service names are the property of their respective owners. © Motorola, Inc. 2003.
Project Domains (Businesses)
INFRASTRUCTURE BUSINESS
MULTIMEDIA & EMBEDDED BUSINESS
SUBSCRIBER BUSINESS SYSTEM ENGINEERING
BUSINESSES
CDMA1X, UMTS, GSM, Cable Infrastructure system software
Network Management. Infrastructure Tools System Integration Verification & Validation
Multimedia solutions DSP libraries & applications DSP Audio solutions Network processor applications EDA Tools Broadband protocols
System Integration Performance modeling Consultancy
Wireless Applications Wireless Protocols: GSM,
GPRS, CDMA, UMTS User Interface Internet Access Test suites & tools
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MOTOROLA and the Stylized M Logo are registered in the US Patent & Trademark Office. All other product or service names are the property of their respective owners. © Motorola, Inc. 2003.
Transition Strategy
• Business Goals on Scorecard drives improvement– CMMI-SE/SW/IPPD/SS continuous representation selected– Target Profile and Metrics program to suit business needs
• Direct involvement of ~50% of the organization– Extensive Training for the whole organization
• Reuse from outside sources wherever possible• Automation to support deployment• Use of an SEI transition partner
– Training– Clarifications on interpretation of the model
• Incremental transition using sequenced appraisals– Class C -> Class B -> Class B -> Class A
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MOTOROLA and the Stylized M Logo are registered in the US Patent & Trademark Office. All other product or service names are the property of their respective owners. © Motorola, Inc. 2003.
Reference: Appraisal Requirements for CMMI (ARC)
Appraisal Sequence
AppraisalType
Class C Class B Class B Class A SCAMPI
Duration Nov 01~Feb 02 June 12-21, 2002 March 17-21, 2003 May 6~15, 2003Objective Gap Analysis for
process assetsIdentify Practice Level Gaps
Readiness Check Benchmark;To establish a baseline
Relative:Cost/DurationConfidenceAccuracy
Low Medium Medium High
Rating? No No No Yes
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MOTOROLA and the Stylized M Logo are registered in the US Patent & Trademark Office. All other product or service names are the property of their respective owners. © Motorola, Inc. 2003.
Target Profile
0
1
2
3
4
5
Projec
t Plan
ning
Projec
t Mon
itorin
g an
d Con
trol
Suppli
er A
gree
men
t Man
agem
ent
Inte
grat
ed P
rojec
t Man
agem
ent
Risk M
anag
emen
t
Quant
itativ
e Pro
ject M
anag
emen
t
Requir
emen
ts M
anag
emen
t
Requir
emen
ts D
evelo
pmen
t
Techn
ical S
olutio
n
Produ
ct In
tegr
ation
Verific
ation
Valida
tion
Config
urat
ion M
anag
emen
t
Proce
ss a
nd P
rodu
ct Q
uality
Ass
uran
ce
Mea
sure
men
t and
Ana
lysis
Causa
l Ana
lysis
and
Resolu
tion
Decisi
on A
nalys
is an
d Res
olutio
n
Organ
izatio
nal P
roce
ss F
ocus
Organ
izatio
nal P
roce
ss D
efini
tion
Organ
izatio
nal T
raini
ng
Organ
izatio
nal P
roce
ss P
erfo
rman
ce
Organ
izatio
nal I
nnov
ation
and
Dep
loym
ent
Inte
grat
ed T
eam
ing
Organ
izatio
nal E
nviro
nmen
t for
Inte
grat
ion
Inte
grat
ed S
uppli
er M
anag
emen
t
Process Areas
Tar
get
Cap
abili
ty L
evel Target Capability Level
Appraised Capability Level
Profile validated by SCAMPI A
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MOTOROLA and the Stylized M Logo are registered in the US Patent & Trademark Office. All other product or service names are the property of their respective owners. © Motorola, Inc. 2003.
CMMI Transition Effort
Effort Distribution of 2578 Staff days (~85 man months)
ManagementManagement
9%9%
DefinitionDefinition
23%23%
TrainingTraining
30%30%
DeploymentDeployment
9%9%
AutomationAutomation
10%10%
AppraisalsAppraisals
19%19%
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MOTOROLA and the Stylized M Logo are registered in the US Patent & Trademark Office. All other product or service names are the property of their respective owners. © Motorola, Inc. 2003.
Performance Results*
42%35%Cost of Quality (goal set in Q4)
92%
95%
1.17X
1.62X
6.4%
0.72
5.8
8.8
ACTUAL
90%Process Maturity (% of Projects at L5)
95%On Time Delivery (% of Projects)
1.5XProductivity (X Factor)
1.6XCycle Time Reduction (X Factor)
8%Cost of Poor Quality (% of Effort)
0.6In-process Fault (Faults/KAELOC)
6Post release Defect (sigma level)
8.5Customer Satisfaction (scale of 10)
GOAL
* Results include use of practices from CMM/CMMI
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MOTOROLA and the Stylized M Logo are registered in the US Patent & Trademark Office. All other product or service names are the property of their respective owners. © Motorola, Inc. 2003.
GSG Canada Overview
• Opened in 1999• ~ 176 engineers• Provides customer software and services for
Motorola businesses and their customers worldwide
• Assessment history:– SW-CMM Level 3 in October 2000 (Motorola Software
Assessment)
– SW-CMM Level 5 in December 2001(CBA-IPI)
– SCAMPI C (SEI SCAMPI method pilot) in July 2003
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MOTOROLA and the Stylized M Logo are registered in the US Patent & Trademark Office. All other product or service names are the property of their respective owners. © Motorola, Inc. 2003.
Project Domains and Organization
Real TimeEm bedded Systems
System Tools& S im ulation
M obileApplications
W ireless Netw orks& Infrastructures
Operations
ProcessQualityM etricsTools and TechnologyConfiguration M anagem entArchitecture
Softw are Engineering& Technology
Hum an resourcesFinanceFacilities and SecuritySystem Netw ork Adm in
Support
GSG Canada
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MOTOROLA and the Stylized M Logo are registered in the US Patent & Trademark Office. All other product or service names are the property of their respective owners. © Motorola, Inc. 2003.
Transition Strategy
• Identified GAPS in current process (Q2, 2003)• Performed pilot SEI SCAMPI C (Q3, 2003)
– Focus on Engineering Process Areas– Identify target capability level goals
• Identify assets to re-use (potential of 23+ % effort savings on total transition effort through re-use) – Assets from GSG Centers such as GSG-India– Results from Digital Six Sigma Projects
• Improve process capability levels for RM, RD, TS, VER, PI, DAR, RSKM
• Plan/perform additional SCAMPIs– SCAMPI B to complete capability baseline (Q4, 2003)– Follow-on SCAMPI B in Q2-Q3, 2004
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MOTOROLA and the Stylized M Logo are registered in the US Patent & Trademark Office. All other product or service names are the property of their respective owners. © Motorola, Inc. 2003.
Target Profile
0
1
2
3
4
5
PROCESS AREA
CA
PA
BIL
ITY
L
EV
EL
CURRENT 0 0 0 1 0 0 1 3 0 1 0
TARGET 3 3 3 3 3 3 3 3 3 1 3 1 1 3 4 1 3 3 3 1 3
OPF OPD OT OEI OPP OID PP PMC SAM IPM RM IT QPM REQM RD TS PI VER VAL CM PPQA MA DAR CAR
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MOTOROLA and the Stylized M Logo are registered in the US Patent & Trademark Office. All other product or service names are the property of their respective owners. © Motorola, Inc. 2003.
Transition Effort - Estimated
REQM 48 3Requirements Development 250 1Technical Solution 350 1PI 164 3Verification 40 4DAR 175 1RSKM 53 3
Total staff hours 1080 …..excluding training
Hours TCL
Estimated Effort to Reach Target Capability Levels (TCL)
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MOTOROLA and the Stylized M Logo are registered in the US Patent & Trademark Office. All other product or service names are the property of their respective owners. © Motorola, Inc. 2003.
Other GSG CMMI Activities GSG Malaysia
– Organization• Opened in 1999• ~ 150 engineers• SW-CMM L5 in October 2001
– Strategy used for transition• Gap analysis (Nov 2002)• Reuse process assets from GSG-India• Use SEI Transition Partner for appraisals
– Status / Results• 20-70% reuse from Motorola India assets• ~20 staff months of transition effort over 15 months• CMMI L5 (SW) in October 2003
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MOTOROLA and the Stylized M Logo are registered in the US Patent & Trademark Office. All other product or service names are the property of their respective owners. © Motorola, Inc. 2003.
Overall Lessons Learned (strengths)
Finding less CMMI gaps than expected within a practicing high maturity (SW-CMM) operation
Reuse of validated assets and learning can significantly reduce time and effort to transition (at high level of maturity)
Use of graduated and integrated appraisals accelerates smooth transition & deployment
Motorola GSG is capturing the cost of transition better than prior costs to implement SW-CMM
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MOTOROLA and the Stylized M Logo are registered in the US Patent & Trademark Office. All other product or service names are the property of their respective owners. © Motorola, Inc. 2003.
Lessons learned (opportunities)
Plan more time/effort to educate organizations on CMMI to reduce “competition” with current models
Plan time/effort to “unwind” quantitative benefits of high maturity CMMI vs. SW-CMM for ROI
High maturity organizations will (should) transition to new process technology (like CMMI) when ready
Core or common process requires enterprise and organization-level investment
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MOTOROLA and the Stylized M Logo are registered in the US Patent & Trademark Office. All other product or service names are the property of their respective owners. © Motorola, Inc. 2003.
What’s next?
Continue to use experience and assets from early adoptors to reduce the time/effort to transition remaining organizations
Extend pilots in non-software engineering disciplines and organizations (Motorola objective)
Continue to document and measure transition costs and returns
Define and use tighter links between CMMI and Digital Six Sigma
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MOTOROLA and the Stylized M Logo are registered in the US Patent & Trademark Office. All other product or service names are the property of their respective owners. © Motorola, Inc. 2003.
Questions & Contact Information
?Sanjay Chitnis, GSG India [email protected]
Daniel Henry, GSG Canada [email protected]
Larry McCarthy, Motorola CMMI Working Group [email protected]