Cloverleaf and TeamTrack
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www.cloverleaf.net Cloverleaf and TeamTrack Cloverleaf and TeamTrack Teresa Franklin Trns•port Product Manager October 26, 2006
description
Cloverleaf and TeamTrack. Teresa Franklin Trns•port Product Manager October 26, 2006. www.cloverleaf.net. Cloverleaf Overview. Cloverleaf. Web site developed and hosted by Info Tech http://www.cloverleaf.net Trns•port information and software updates - PowerPoint PPT Presentation
Transcript of Cloverleaf and TeamTrack
www.cloverleaf.net
Cloverleaf and TeamTrackCloverleaf and TeamTrack
Teresa FranklinTrns•port Product Manager
October 26, 2006
Cloverleaf OverviewCloverleaf Overview
CloverleafCloverleaf• Web site developed and hosted by Info Tech
– http://www.cloverleaf.net
• Trns•port information and software updates• Newsletters, TRTs, Contacts, Status Reports• Call Tickets, TMRs, Work Plans, Ballot• Hosts TUG Web Site and several List Servers• Trns•port NGT Forum and preview site access• Much more…
• Are you a member? To request a Cloverleaf Account, send an e-mail to: [email protected]
Standard Documents on CloverleafStandard Documents on Cloverleaf• Current and past Fiscal Years MSE Work Plan• 5 Fiscal Year Long Range Work Plan• Agency Implementation Status Matrix• Agency Status Report• Maintenance Status Report• Supported Releases• Platform Status• TTF Meeting Minutes
Public Home PagePublic Home Page
Become a Member
Member Home PageMember Home Page
NGT PageNGT Page
NGT Forum IndexNGT Forum Index
NGT Proposal ForumNGT Proposal Forum
Electronic Request Form (ERF)Electronic Request Form (ERF)
Browse Call TicketsBrowse Call Tickets
Browse TMRsBrowse TMRs
Welcome to TeamTrackWelcome to TeamTrack
TeamTrack AdvantagesTeamTrack Advantages• Ability to submit a call ticket and obtain the call ticket number
in real time (use instead of ERF)• At-a-glance view of all outstanding call tickets and TMRs
reported by your agency• Directly add notes and attachments to call tickets and TMRs• One interface to easily view, search and run reports with
links to related items• Used by Beta sites to log pre-release issues• Used by TTF for Action Item tracking and review of call
tickets and TMRs• Easier for Info Tech to maintain and apply custom
enhancements and reports
Agencies ParticipatingAgencies Participating in Beta Testing of in Beta Testing of External Use of TeamTrackExternal Use of TeamTrack
• Alabama• Michigan• Nebraska• Tennessee• Vermont• Virginia
TeamTrack Beta Results and Next StepsTeamTrack Beta Results and Next Steps• Issue with e-mailing of notes - support request
submitted to Serena (TeamTrack vendor)• 25 beta test call tickets submitted successfully• Functionality going live November 2006
– Notification to EUDs, Members and on Cloverleaf Home Page with How To Guide
– Upon login, user has access to their agency’s data– Cloverleaf call ticket and TMR browsers will remain to
allow access to issues reported by all agencies
TeamTrack BasicsTeamTrack Basics• To access TeamTrack, go to:
https://ttweb.infotechfl.com• Each Cloverleaf member will be notified, via e-mail,
of their user name and password. User name same as Cloverleaf ID but a different initial password
• Agencies determine who at their agency can submit call tickets as well as modify call tickets and TMRs
• Report TeamTrack issues to:– [email protected]
Solutions Toolbar
Item List
Frame
TeamTrack Solutions ToolbarTeamTrack Solutions Toolbar• Home – Return to Home Page listing all active
items for your agency• Submit – Log a new Call Ticket or Support
Request. TMRs are created by ITI via call tickets
• Search - Search for items by keyword, item number, product, or other criteria
• Reports - Opens the Report Maintenance page containing list of available reports provided by ITI. Reports contain links to item detail
• Organization and Contact fields will be pre-populated, based on your login.
• Call Ticket Type:• Enhancement• General• Maintenance Error• Warranty Error
• Title – Summary of issue• Description – Fully describe the issue being reported• Priority – Urgent/Critical, High, Medium. Low• Product – Select module from the drop-down list• Release – This drop-down list is dependent upon the
Product value• Client OS – Select the operating system for the
computer involved
Required Call Ticket Fields
•For issues being reported from a Client/Server environment, complete these platform fields.
Default Region is Production, change if this issue is regarding your Test or Future region
Once your call ticket is submitted, a similar summary screen will be returned, including the new Call Ticket Number.
Customer Support will be notified of this new support request and begin working on the resolution.
Actions: add comments, files and link related items
To exit TeamTrack properly and release the To exit TeamTrack properly and release the concurrent license, select the Exit link in the top right concurrent license, select the Exit link in the top right
of any screen.of any screen.
• Questions?
• TeamTrack Contact Information– Darleen Randall, Customer Support– Matt Elias, Release Manager and Administrator– [email protected] or 352-381-4400
www.cloverleaf.net
Cloverleaf and TeamTrackCloverleaf and TeamTrack
Teresa FranklinTrns•port Product Manager
October 26, 2006
