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Cloudapps and the shift in CRM
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Bristol Salesforce User Group Automated, Intelligent, Predictive CRM October 2015 David Kirk Sales Director [email protected]
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Transcript of Cloudapps and the shift in CRM
Bristol Salesforce User GroupAutomated, Intelligent, Predictive CRM
October 2015 David KirkSales Director
PRESENT FUTURE
The CRM Shift
Manual Data Entry
Operational Reporting
Reactive
Automated Data Entry
Intelligent
Predictive & Proactive
ContextualGenericCoaching
What are Salesforce Delivering?
Lighting UI Sales Path Coaching Salesforce IQ
Active Coaching & Predictive Analytics
Wave AnalyticsCoaching Nudges
Thank You