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8/4/2019 Cloud Security What You Need to Know
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Everything you need to know about cloud security.
www.ukfast.co.uk
0800 458 4545
Can You Trust The Cloud?
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Can you trust the cloud?............................................................................................................................................................
Understanding the risks of the cloud....................................................................................................................................
Is it all just bad press?...........................................................................................................................................................
Understanding the vulnerabilities...............................................................................................................................................
Compliance and legislation...................................................................................................................................................
How to protect your data in the cloud........................................................................................................................................
Choose the right cloud.................................................................................................................................................................
Public cloud...........................................................................................................................................................................
Private cloud..........................................................................................................................................................................
Hybrid cloud..........................................................................................................................................................................
MyCloudStack...............................................................................................................................................................................
Cloud buyers checklist.................................................................................................................................................................
Appendices
Appendix 1 Sony PlayStation Network data breach............................................................................................................
Appendix 2 - Amazon EC2 Service downtime........................................................................................................................
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Cloud computingCan you trust the cloud?
Cloud computing offers a new and powerful IT strategy that can make systems
leaner, more agile and cost effective whilst freeing up IT expertise and resources.
Organisations also benet by moving from a xed to a dynamic working infrastructure,
providing greater exibility to respond to market changes without any
capacity limitations.
The cloud has revolutionised many business processes, vastly improving
communications, collaboration, and efciency. It is trusted to house sensitive data such
as personnel details, customer details and supplier information.
The cloud offers variable cost structures, state-of-the-art infrastructure and the
latest software, without the risk of heavy investment and eliminating under-utilised
infrastructure. The advantages have attracted many businesses to move to the cloud to
support their cost-reducing strategy. Forecasts have shown that many more will follow;
Forrester has predicted that the cloud computing market is expected to grow from $40.7
billion to $240 billion by 20201.
With many major companies including Apple developing cloud services, it is inevitable
that cloud computing will become a fundamental part of our IT infrastructure.
This must-have service model offers all of the benets that are top of the agenda for
IT decision makers; however, not all clouds are equal. Some clouds unfortunately do
not cover their biggest concern; the safekeeping of their business data and very few
providers offer water-tight guarantees and service level agreements. This means that
if you make the wrong choice, your data can be at risk and the standards of support
available will fall way below the expectations of most businesses.
The considerable advantages of cloud computing make this technology extremely
desirable. So, how do you choose the right infrastructure?
IT decision makers must choose a provider that delivers the correct controls, protection
and transparency needed to help protect data and avoid data loss, leakage, downtime
and risk of online threats.
Cloud computing has transformed IT
infrastructure with innovative virtualisation
technologies. Through the Infrastructure-
as-a-Service model it has revolutionised
the way businesses operate.
The cloud removes the complexity of
managing IT infrastructures, increasing
performance and security levels, as well
as reducing costs when setup correctly.
Key benets
Enhanced security and data protection
Innite scalability
Reduced capital expenditure and
maintenance overheads
Increased performance
Greater business exibility
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CAN YOU TRUST THE CLOUD?
Cloud securityUnderstanding the risks of the cloud
The majority of research supports a sharp growth in the adoption of cloud computing.
However, a recent survey conducted by Kapersky indicates that 62% of IT managers
claim security issues are an obstacle to the increased adoption of cloud computing. 2
The main factors for concern include:
1. Data security
Accidental release of protected data
User authentication
Access control
2. SLA guarantees
Service outage
Loss of control
Reliability
Performance
Uptime & availability
3. Job losses
It is unsurprising that their main concern is data security. With many online threats and
frightening news stories, the cloud becomes a daunting place to store your business
data if you dont fully understand it.
In reality, a cloud solution can offer the same levels of high security afforded to more
traditional dedicated server solutions, providing you know what to specify.
The Information Systems Audit and Control Association (ISACA) has stated that the
number of security threats on the internet appears to be increasing; its investigation has
shown that online threats and attacks are becoming more commonplace and increasing
in complexity and sophistication.
Understanding the risks, vulnerabilities and the very latest layers of defence available
is crucial when choosing a cloud hosting provider. It is imperative that your solution
incorporates advanced data security and redundancy provisions. Whatever solution you
have, security must be top priority.
UKFast offers end-to-end security
solutions that protect your sensitive
business data from viruses, and online
threats. Our proactive security solutions
dynamically monitor your solutions to
catch any security risks and respond to
security threats with controls that will
protect your business.
As a member of the Cloud Industry
Forum, UKFast puts great importance
on data security.
Network protection
Hardware protection
Software protection
Security standards
Must have protection
Dedicated managed Cisco ASA
rewall
Intrusion detection system
McAfee Active Virus Defence
Annual security audits
DDoS protection
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CAN YOU TRUST THE CLOUD?
Is it all just bad press?
Cloud computing has recently suffered major PR nightmares, with the downtime of
Amazons Elastic Compute Cloud and the Sony PlayStation Network data breach.
These data security issues have fuelled concerns that cloud computing is inherently
unsecure and unreliable.
The more popular a service is, the more of a target it becomes to hackers, and with
hundreds of websites being affected by downtime or theft of data, it will almost certainly
make the headlines. This was indeed the case for Sony PlayStation when it recently
suffered the biggest ever security breach on record (see appendix 1).
In truth, cloud services arent necessarily more risky or less secure than maintaining
applications and data in the corporate data centre. In fact, some experts still believe
that the cloud provides greater security to enterprises, but this depends on their
technical makeup.
But, is the cloud more secure than your in-house IT infrastructure? The answer
can most certainly be yes, if the cloud is built properly. IT outsourcing allows you to
take advantage of enterprise class IT without the need for costly upgrades, server
management or maintenance. And with leading cloud providers offering expert technical
services, business class security technologies, 24 hour monitoring and support
outsourcing to a reputable provider can release you from the day-to-day IT issues that
so often impede business progress.
Understanding the vulnerabilities
IT infrastructure of all types will continue to remain vulnerable to online threats and
failures. Hackers will constantly evolve their processes to attempt to bypass the latest
security patches and infrastructure is often labelled as the weakest link due to its
complex set-up and technology. Therefore having additional protection, redundancy and
monitoring in place mitigates the risk. Amazon recently fell victim to infrastructure failure
due to poor setup; a section of its cloud failed which caused extreme downtime for their
clients (see appendix 2).
According to Jim Reavis, executive-director for the Cloud Security Alliance (CSA),
as more rms switch to third-party cloud computing infrastructure solutions, the need
for adequate security provision will increase - simply because there will be a greater
number of security loopholes for cybercriminals to exploit.3
This statement highlights the need to partner with progressive cloud hosting providers
that build in layers of control and protection to mitigate the risks of online threats.
Private cloud testimonials
A private cloud means we are able to
call upon more capacity when we need
it without suffering any degradation in
performance, which is critical to our
clients. It means we can grow and grow
and grow without having to change our
platform or our architecture every time
we bring on a new client or several
large clients.
Andrew Milner, development director
at Gecko.
Instead of having to outlay for the
provision of new equipment and new
servers when they know the campaign
is only running for three months, they
can scale up, pay for that particular
amount of time, then scale back to their
normal amounts.
Jonathan Whiteside, founder of
Building Blocks.
>> Use the checklist on page 10 to
ensure your cloud solution is
properly secured.
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CAN YOU TRUST THE CLOUD?
Compliance and legislation
The latest security issues have boosted a case for compliance and legislation to
effectively oversee the cloud hosting environment.
You cannot be sure if data is accessed just by you and no one else you dont
know if its protected or not. You almost know nothing, and this is the reason why its
really important to create some legislation ruling, said Mr Nikolay Grebennikov, chief
technology ofcer at Kaspersky.
To protect your business, you should insist that your cloud service provider offers
visibility into security processes and controls to ensure condentiality, integrity, and
availability of data.
This view is shared by IT and security leaders, who were surveyed in the 2011 Global
State of Information Security Survey by PricewaterhouseCoopers. They identied
compliance (34%) and regulatory compliance (33%) among the top ve business issues
that will drive information security spending in their organisation in 2011.4
A code of practice has been established by the Cloud Industry Forum (CIF). Its mission
is to improve transparency of cloud services to help provide end users with condence
when choosing a provider. The forum guidelines will allow cloud hosting providers to
demonstrate their ethics, practices and processes. Maintaining a protocol will support
the growth of this IT infrastructure and encourage providers to preserve a minimum
standard of security and service.
How to protect your data in the cloud
Security breaches will continue to feature in the press, hackers will continue to target
high prole databases and technology will always have the potential to fail. A move
to the cloud requires caution, vigilance, planning and design with full system backup
and redundancy.
Supplier transparency and maintaining some control of your infrastructure and design
can help to ensure that you understand your cloud architecture completely.
Companies also face legal proceedings and penalties by promising more than they can
deliver. If a company is vague, its biggest threat is bad publicity when a hacking attack
or a technical error exposes customer information.
UKFast service level agreement
UKFasts service level agreement
is a demonstration of our continuing
commitment to the very highest
standards of customer service, support
and care. Our UK based technical
assistance gives you 24/7 support.
100% network availability
15 minute rapid response promise
24/7 reboot guarantee
1 hour hardware replacement
guarantee
Lifetime warranty on parts and
labour
24/7 emergency support
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CAN YOU TRUST THE CLOUD?
Benets of outsourcing to
UKFast
Having a cloud solution makes you think a lot more about security than perhaps you
would if you were running it in-house. With a cloud solution we are thinking longer and
harder about how we can secure those solutions for our customers, said Jonathan
Whiteside, founder of niche technical agency Building Blocks, whose clients demanded
the exibility of a cloud solution but had concerns over security and data protection.
Weve addressed those concerns by making sure we think about every possibility
before we deploy the solution. How are we going to deploy the solution? How will
we access the solution? We make sure things have secure, long passwords. Neither
Building Blocks or our clients have experienced any security problems associated with
the private cloud.
The risks will not prevent organisations from moving to cloud-based strategies but more
security and resilience need to be factored in when choosing a cloud provider.
Choose the right cloud
Public cloud
Public cloud computing utilises virtualisation technologies, allowing cloud hosting
providers to segment their servers to take advantage of economies of scale. Your data
will essentially be stored on shared SAN storage that will also house the data of other
companies. Public clouds are appropriate for certain applications and certain sizes of
organisations only. It is therefore important to fully appreciate the benets and risks in
order to make an informed decision.
The public cloud reduces your level of control and increases your level of risk; it is
inherently beyond control of the end-user, which presents an increased chance that
your data can be compromised.
The major limitation of the public cloud is that the end users will share processing
power, switches and security applications such as rewalls. This therefore makes the
public cloud unsuitable for high trafc websites, business critical application hosting and
sensitive data.
The recent high prole cloud security breaches have all been associated with the public
cloud. Sharing resources comes with its own risks, as your data can be governed by the
usage and practices of the companies that you share with.
The public cloud does however deliver substantial cost savings and is particularly
suitable for low load websites and applications housing unrestricted information.
Outsourcing your IT infrastructure to the public cloud also allows business users of all
sizes to gain access to advanced infrastructure at a very low cost.
Reduced capital expenditure
Increased ROI
Affordable monthly payments
Enterprise class hardware
Performance optimised network
Increased availability
Advanced data centre security
Built-in business continuity
24/7/365 expert IT support
100% system compliance
Rapid scalability and deployment
100% carbon neutral
>> Use the checklist on page 10 to
ensure your cloud solution is
properly secured.
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CAN YOU TRUST THE CLOUD?
Private cloud
The private cloud is ideal for businesses; it delivers all the advantages of the public
cloud but in an isolated environment. Private clouds do not share security or processing
resources, meaning all resources are dedicated to your environment and secured
behind dedicated rewalling. This isolation from other network users is crucial for
maintaining high performance, high availability and maximum security.
The private cloud also utilises virtualisation technologies to allow you to consolidate all
of your under-utilised physical hardware on to virtual machines, therefore reducing your
capital expenditure and maintenance costs.
All layers of security and control that are available on a traditional dedicated server
solution such as encryption, passwords and rewalls can be incorporated into a private
cloud; giving your solution the advantage of increased security, performance and
availability, with decreased operational overheads.
Gecko, a digital campaign management company, recently adopted a private cloud
solution to enable them to deal with spikes in trafc during clients campaigns. It gave
us the capacity and exibility that we needed, particularly for clients when they are in
cycles of campaign activity, said Andy Milner, Geckos development director. Security
is critically important to us and weve not compromised on that with a private cloud.
Hybrid cloud
The hybrid cloud delivers a combination of dedicated hosting and private or public cloud
hosting. Providing you with greater exibility and additional capacity when required,
hybrid clouds are well suited for businesses with seasonal peaks or marketing driven
spikes in trafc. Offering a cost effective solution, a hybrid cloud ensures that your
services can meet these periodic trafc demands whilst maintaining control, visibility
and data protection.
In short, a hybrid cloud combines the ultimate security of a dedicated hosting solution
with the elasticity of cloud computing.
Our commitment to you
UKFast aims to deliver a broad rangeof value for money products and
services to meet all your key business
needs, and respond to your changing
circumstances and requirements.
UKFast is committed to providing total
quality and aims for 100% performance
24-hours a day.
UKFast is committed to providing
the very best quality of low latency and
reliable service at all times.
By constructing the network to the
highest specications, UKFast
achieves absolute reliability.
UKFast believes that consistent
superior customer service is a critical
element in attracting and retaining
customers.
UKFast makes signicant investments
in staff motivation and provides its
staff with technical and
administrative training programmes.
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CAN YOU TRUST THE CLOUD?
MyCloudStackTM
New and exclusive to UKFast,
MyCloudStack is the latest evolution in
cloud technology - a private cloud-in-
a-box. Developed in collaboration with
Microsoft and available on Hyper-V
and VMware, MyCloudStack offers
the highest standards of protection
available in a cloud environment.
MyCloudStack is a private cloud
hosting solution that provides you with
the controls, privacy, protection and
availability that your business needs.
MyCloudStack is designed to offer you
a exible package built to your exact
requirements.
MyCloudStack encompasses:
Defence layer
Performance layer
Virtualisation layer
Storage layer
Backup layer
Monitoring layer
MyCloudStack allows you to take advantage of the strengths of cloud computing with
added data security, performance and redundancy. Managed defence layers monitor
your private cloud for any hacking attempts and alert you to any signs of cyber-crime
that could affect your business.
Offering you the best protection for your business, MyCloudStack incorporates
premium security features to reduce any chances of your business falling victim to
an online attack. This can include:
Redundant pair of dedicated managed Cisco ASA rewall with Security Plus license
Intrusion detection system
McAfee Active Virus Defence
Annual security audits
DDoS protection
What makes UKFast different?
UKFast started operations in 1999as a trade supplier of bandwidth.
Nowadays this means we have strong
relationships with bandwidth providers
offering high quality bandwidth.
Our global connectivity is second
to none.
Two main data centres in the UK are
Telehouse in London, and MaNOC in
Manchester.
These facilities house some of the top
peering points in the UK and Europe.
Having your servers located at either
of these sites means your UK
customers are able to view web
pages faster than they could, just about
anywhere else in Europe.
We invest heavily in our network and
deliver on our promise to never oversell
space.
All core equipment and circuits run
well below capacity, ensuring optimised
conditions for server hosting.
We aggregate bandwidth from seven
top tier providers including Verio, Level
3 and AboveNet.
>> Use the checklist on page 10 to
ensure your cloud solution is
properly secured.
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Why the best companies
choose UKFast
Data centre location, 2 x direct
bre links to the hub of the
internet (Telehouse) with dark bre
redundancy
Accreditations ISO9001, ISO14001,
ISO27001, PAS2060, PCI Compliance
Certied Level 3 engineers manning
the support desk
24/7/365 UK based support round
the clock HQ & on-site DC engineers
3 rings policy + 15 min rapid response
+ 1hr hardware replacement guarantee
Managed rewall for all clients
Intelligent backup secure, effortless
full state system backups
Proactive uptime monitoring continuous monitoring with engineer &
client alerts
Award winning ISPA Best Hosting
Provider 4 consecutive years, ISPA
Best Business Customer Service, ISPA
Best CSR
High grade bandwidth, optimised for
web acceleration
100% network uptime guarantee
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CAN YOU TRUST THE CLOUD?
The tailor-made hosting solution allows you to quickly feed into cloud reserves, gain
maximum exibility and reduce costs by choosing your exact requirements.
Being able to mix and match components allows you to balance levels of availability
with security concerns and price.
In addition, because it sits on the UKFast high performance business network, you
get the added benets of increased network security. Offering enhanced rewalling,
advanced connections, resilience and speed, UKFast provides the most robust network
with certied security assurances.
UKFast is ISO 9001, 14001 and 27001 accredited and PCI DSS compliant. With strict
information security protocols, your systems are protected around the clock in our
secure data centres with access to technical support 24/7/365.
Dont let your business become a soft target to cyber criminals; ensure that your
sensitive business data is protected with MyCloudStack.
Call our solution experts on 0800 954 0899 to discuss the possibilities now.
Or to learn more about our solution visit www.ukfast.co.uk/mycloudstack.html
Technology partners
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CLOUD BUYERS CHECKLIST
Key features to look for when evaluating a private cloud hosting provider.
Solution Protection:
UKFast
Hardware Protection:
Software Protection:
Performance:
Support:
Security Standards:
Network Security:
Competitor
Managed Cisco ASA Firewall
Dashboard alert control centre
Intrusion detection system
DDoS protection
Server clustering
Server replication
Monthly performance reports
SafeDNS
Server maintenance and patch updates
Proactive monitoringHardware SLA
UK based data centres
Annual security audits
Latest generation Dell and HP servers
McAfee Active Virus Defence
Security patches
Intelligent burstable backup
Capacity Threshold Monitoring
Juniper front edge router
Cisco anomaly detection and trafc analysis
100% network uptime guarantee
Self healing network
Tier 2 classied data centres
2 x direct bre connection to Telehouse London
100% carbon neutral hosting
Webcelerator caching technology
Layer 7 dedicated load balancing
Rapid scalability
Highly resilient SAN storage
Level 3 qualied support engineers
24/7/365 helplineCalls answered in 3 rings
Call centres 100% UK based
Fully manned data centres 24/7/365
15 minute rapid response promise
1 hour hardware replacement guarantee
ISO 9001
ISO 27001
PCI DSS compliant
CIF membership
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APPENDICES
Appendix 1
Sony PlayStation Network data breach
The Sony PlayStation breach has been reported as the biggest ever security breach in history, internet experts are calling this one
of the largest data thefts on record. Hackers gained access to the PlayStation network by installing a communication tool through
a vulnerability in the application server to then establish an intrusion route. The compromised data included personal contact
information, date of birth, passwords, card details and also direct debit information. The hackers goal is to learn information about
people and exploit it to their advantage.
Sony PlayStation customers are now at the peril of spam emails, and the threat of their details being sold to other parties. They
have been urged to be vigilant when receiving correspondence from their banks and also to ensure that passwords are changed at
the earliest opportunity.
Surprisingly Sonys customer base has been quite forgiving; the PlayStation gamers have been reported to understand thetechnological implications and the ferocity of hackers therefore giving Sony the benet of the doubt.
However credit card companies havent been so lenient of the situation, as they have indicated that they are facing a possible
cost of $300 million to replace the cards used on such accounts. Sony are now forensically analysing how the attack was
conducted to help them to enhance their data security policies and ensure that the correct preventative measures are in place
to avert further attacks.
Could the Sony Network breach have been avoided? Critics have stated that Sony could have prevented the breach or at least
made it more difcult for hackers to gain access. It has been pointed out that Sony could have certied their network security by
carrying out regular security audits and penetration tests to identify vulnerabilities that could have been patched to stop the attacks
from occurring.
One thing no business owner wants is to expose his client base to online threats. In this fragile economic environment it is
imperative that every precaution is taken to lock-down sensitive information to protect brand equity and your bottom line.
Appendix 2
Amazon EC2 Service downtime
Amazon also cast a bad shadow on the cloud with a signicant system outage of their public cloud due to an infrastructure issue.
Amazons datacentres suffered major downtime that caused extensive disruptions to websites around the globe. Their client base
incurred huge losses due to the interruption of their services which for some lasted hours whilst other websites were ofine for
days. This downtime also affected dozens of high prole companies including Quora, FourSquare and Reddit.
Their infrastructure fault came about due to a trafc shift that was executed incorrectly. Trafc was routed onto a lower capacity
network which couldnt handle the level of load that it was receiving causing it to fail.
The crash has not only taken the websites ofine, but has also destroyed a large amount of client data. This outage has reinforced
concerns that the cloud cannot offer adequate security and stability.
Having correct hardware protection could have avoided this disaster. Capacity Threshold Monitoring and Proactive Uptime
monitoring facilities would have alerted Amazon to the trafc issue in time for them to shift the load or increase their capacity
before it had an impact on their services.
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ISO9001,ISO14001,ISO27001
Best Hosting Provider
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Last year we helped more than 4000 businesses double their trafc. Let us put you rst. Call today.
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GIVE YOUR BUSINESS THE COMPETITIVE EDGE
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GIVE YOUR BUSINESS THE COMPETITIVE EDGE
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UKFast
City Tower
Piccadilly Plaza
Manchester
M1 4BT
t. 0800 458 4545
f. 0870 458 4545
w. www.ukfast.co.uk
Your future is our business
References
1. http://www.itproportal.com/2011/04/27/cloud-computing-market-predicted-240-billion-2020/#26
2. http://www.kaspersky.co.uk
3. http://www.sys-con.com/node/1805301
4. http://www.infosecurity-us.com/view/17688/security-is-left-behind-in-rush-to-cloud-survey-nds/