Cloud IVR.pptx
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Cloud IVR Get efficient with your inbound call-handling
description
IVR
Transcript of Cloud IVR.pptx
Cloud IVRGet efficient with your inbound call-handling
1.About Us
2.Intro - Cloud IVR
3.Services by Cloud IVR
4.Cloud IVR in various verticals
5.Call Flows
6.Features
7. Inegeration
8.Case Study
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Content
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About us
Knowlarity was the first to introduce cloud telephony for businesses in India. It was set up in 2009 with a goal to revolutionize the way small- and medium-sized companies communicated. The startup is backed by some of the best venture capitalists in the world: Sequoia and Mayfield. Headquartered in Singapore, it has offices in India, Dubai, Turkey and the Philippines, and has a presence in more than 65 countries. Its customers range from first-time entrepreneurs to multinationals like L&T and Gold’s Gym. It has proudly served more than 12,000 companies worldwide.
For more information, visit www.knowlarity.comGive us a call on any of the number or write to us at [email protected]
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Cloud IVRGet efficient with your inbound call-handling
Our cloud-based interactive voice response system lets you route calls to the right department, executive or office. For English, Press 1. OR For Sales, press 2. OR To place a new order, press 3. You look like a big company, you sound professional and you work efficiently. You save time on manual forwarding, you save money because you don’t need a receptionist anymore, and you gain trust because you’re always accurate.
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Services by Cloud IVR
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Cloud IVR is used across various verticals
Using call - routing and IVR to qualify leads significantly improves closure rate
IVR solutions are most useful for hotels in terms of booking or gathering information. It can be used to route incoming calls to right department / floor / facility at your resort or restaurant. Can be used for surveys and to get specific feedback from customers and improve customer experience.
The caller can get routed to the right agent when he calls for information or feedback. This help avoid confusion and projects a professional and efficient company.
MARKETING
HOSPITALITY
REAL ESTATE
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Marketing Call Flow
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Hospitality Call Flow
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Real Estate Call FLow
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Powerpacked Features
MOBILE APP
Through a pop-up, get the history and profile of the person calling. Listen to recordings and build sales funnel - straight from mobile.
MULTI-AGENT ACCESSDivides responsibility and allows executives to access call logs even when unavailable.
CALL RECORDING
Every call made or received is recorded. So monitoring the quality of customer support or analyzing calls from customers and prospects is as easy as pushing a button.
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Powerpacked Feautres
UNIFIED MANAGEMENT
Add or delete forwarding numbers, access logs, and recordings, listen to voicemails and modify call settings from a single panel.
CRM INTEGRATION
It's ability to integrate seamlessly with existing CRM, such as Freshdesk, Salesforce and Zendesk, ensures that the records are always up-to-date.
NOTIFICATIONS
You can choose to get email alerts for calls that couldn't be answered or even for new voicemails.
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Powerpacked Features
WHITELISTING API
This feature helps to contact NDNC numbers legally. API keeps you safe from legal hassels of accidentally calling on these number by seeking consent through an automated SMS
Every call made through your toll - free number is recorded and synced with CRM. Listen to pasr conversations of agents and customers, anytime.
OUTBOUND CALLING
A great personalized customer experience, repeated callers get forwarded to the same agents. STICKY AGENT
SUPER CONFERENCE
Create a virtual meeting room anywhere. Share phone number and conference PIN with up to 9 other participants and create a secure conference call room no matter where.
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Integration
Knowlarity provides a framework to integrate with third-party applications. The framework allows third party apps to integrate into the flow of the phone calls in SR, based on the apps requirements, and decide what action needs to be performed at the end of the call.
Optimize Workflows And Improve Productivity
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• How Knowlarity made call-handling easy for Easy Taxi• A pioneer in online taxi service in Latin America• Available in 30 countries and 420+ cities• Need: 17M users, 400,000 taxi drivers, 20 executives and 15 numbers but
required 1 single Singapore number• Solution: Knowlarity's Cloud IVR
Case study
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Easy Taxi is the largest taxi booking app in the world. The application connects taxi drivers and passengers, allowing them to experience a fast, convenient and safe ride, with just a tap of a button. Easy Taxi is available for Android, iOS, Blackberry, and Windows Phone devices, as well as for B2B clients through Easy Taxi Pro and Easy Taxi Corporate solutions.Founded in April 2011 in Rio de Janeiro, Brazil, Easy Taxi became the pioneer in online taxi service in Latin America. Currently available in 30 countries and 420+ cities (and counting), the app has globally redefined taxi booking.
The needAs of December 2014, the company reported that it had reached 17 million users and a network of more than 400,000 taxi drivers.To handle all its calls, Easy Taxi had 20 executives and 15 digital numbers where the calls were picked up by agents. In order to manage all their incoming calls, Easy Taxi expressed a need to have one single Singaporean number.
Founded in April 2011
30 Countries
420+Cities
How knowlarity made call-handling easy for Easy Taxi
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The solutionKnowlarity provided the company with a single telephone number. When a user called on this number, he/she was greeted professionally, (“Welcome, please wait while we connect”) and routed to the right agent. If the call was made after the office hours, the caller was encouraged to leave a voicemail through a pre-recorded script. If the call couldn’t be answered by an agent, an SMS was sent requesting the caller to call during the office hours or send an email.
Success storyThanks to Knowlarity’s solution, Easy Taxi was able to solve the problem of call routing among its executives. This helped the company give enhanced customer experience, brought greater efficiency internally and allowed it to respond to every single call, no matter when it was made.
17 MillionUsers
400,000Taxi Drivers
How Knowlarity made call-handling easy for Easy Taxi
