RemoteDBA clients need not worry about any aspect of their database systems. They rely on our Cloud DBA Services Team to provide complete database administration for up to 4 Postgres Plus Cloud Database clusters and their associated replicas. �

Have us take over administering your Postgres Plus Cloud database deployment. Or, if you haven’t yet set up your environment and you need help, take a two-hour consult with EnterpriseDB and tell us about your database needs. We will create a plan for you in the cloud and provide you w i th connec t i on po i n t s fo r you r development, test and deployment environments. From then on, we will take��

care of the day-to-day management of your databases. Some specific duties include performance tuning, backups, testing of backups, capacity planning and all other maintenance tasks. In addition, you will have round-the-clock DBA coverage for any problems. In fact, our team of Postgres Experts will likely take care of the problem long before you know about it. ��

Cloud DBA Benefits�

�  Documented assessment and recommendations provide a clear plan for your Cloud Database deployment�

�  Proactive maintenance prevents problems before they occur �

�  24x7x365 service leaves no gaps in coverage�

�  A team of expert DBAs ensures that best practices are applied �

�  Weekly status meetings and reports keep you informed �

�  Peace of mind with full database servicing �

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Cloud DBA Services�For Postgres Plus Cloud Database�

Postgres Plus Cloud database together with DBA Services �

Cloud Remote DBA Service Scope�

After signing up for our Cloud DBA services, we will schedule a meeting with your staff and at least 2 principal service managers from EnterpriseDB. This meeting will clearly layout the timing and milestones of service delivery, introduce staff, address any pre-requisites needed prior to service start like remote access, and

answer any questions that may arise. If you have a Cloud database deployment we can subsequently begin managing it. Alternatively, based on your requirements, we can create a cloud database environment for you and instruct you how to connect your applications to it. �

Total Cloud Care�

Pre-engagement Planning �

If we jointly determine during the pre-engagement planning session that you would benefit from an onsite meeting, a��

member of our DBA team will arrange a face to face meeting with one of your designated staff. �

Onsite�

In the beginning of the engagement, we will map the usage and growth metrics of your system. This will allow us to perform a capacity planning projection and to design a capacity plan that will allow you to project your cloud expenses. The plan ��

includes database-level memory usage and growth, as well as concurrent users and expected connection growth to identify needs for load balancing, connection pooling and sharding. �

Capacity Planning �

Corporate  Headquarters  EnterpriseDB  34  Crosby  Drive  Bedford,  MA  01730  USA  T  +1  781  357  3390  F  +1  978  467  1307  

EMEA  Headquarters  EnterpriseDB  UK  Ltd  Harvard  House,  Grove  Technology  Park  Wantage,  Oxfordshire,  OX12  9FE  UK  T  +44  (0)  123  522  7276  

India  Headquarters  EnterpriseDB  SoYware  India  Pvt  Ltd  Unit  #3,  Godrej  Castlemaine  Pune  –  411  001  India  T  +91  20  30589500/01  F  +91  20  30589502  

Japan  Headquarters  EnterpriseDB  Waseda  University  Incubaaon  Center  1~22-­‐3,  Nishi  Waseda,  Shinjyuku-­‐ku  Tokyo.169-­‐0051  

EnterpriseDB,  Postgres  Plus  and  DynaTune  are  trademarks  of  EnterpriseDB  Corporaaon.  Other  names  may  be  trademarks  of  their  respecave  owners.  ©  2012.    All  rights  reserved.  DS/RemoteDBA/D/042011  

•  You have no in-house database specialists�

•  You don’t have skills available 24x7x365 to deal with unplanned issues�

•  You have temporary staffing issues but need to meet critical business needs now �

•  You need experts who understand cloud environments and who can help you plan your cloud database strategy�

•  You have a development team … all you really need is a database that is setup and maintained according to your specific needs �

•  You want piece of mind to handle emergency staffing needs �

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Worry-Free Database Management  

Why Should You �Choose Cloud

RemoteDBA Services? �

RemoteDBA Scope of Services�

Once services begin, the RemoteDBA team will install monitoring software and setup automated alerts for critical conditions. We will actively monitor the system and provide regular reports showing growth

trends and potential trouble spots requiring attention. Should trouble or an undesirable trend occur, our team will immediately begin troubleshooting the issue and start remediation procedures. �

Monitoring and Automation �

Your RemoteDBA team will take care of routine tasks like: data backups, testing of backups (and if needed recovery), user and security maintenance, index maintenance, preventing database bloat, setting up test

environments, cloning data for development systems, gathering production database statistics, and creating a weekly report of activity, trends, and work items. �

System Maintenance�

Tuning is performed as a result of data collected while monitoring and testing the database servers in conjunction with the business applications. On a continuing

basis, the team will tune operating system parameters, database parameters, and where possible, individual SQL queries to keep your system at optimal performance. �

Performance Management�

Our goal is to remove any worries about your database systems. EnterpriseDB will care for them with proactive planning, maintenance and tuning. We are on call around the clock and will often diagnose and fix issues without your involvement. So call EnterpriseDB now and be worry free. �

What are you waiting for? � Worry-­‐free  database  management  is  just  a  phone  call  away.  Get  a  quote  from  an  EnterpriseDB  Account  

Manager  at  +1  781-­‐357-­‐3390      or    1-­‐877-­‐377-­‐4352  (US  Only)  

today!  

With monitoring in place and 24x7 support, if there is a system issue or outage, we’ll know right away and begin troubleshooting the problem. If a simple adjustment is called for, we apply it and return the system to normal operations. If a software fix is required we will create a service trouble ticket, start support escalation

procedures and work to put a temporary work-around in place as soon as possible. Once a fix is received we will test it, apply it and closely monitor the results. In all cases, your RemoteDBA team will detect, troubleshoot, report, and resolve all issues large and small if and when they occur. �

Round-the-Clock Hands-Free Break Fix Support�