Cloud Connected Audio Service Provider Partner …...Cloud Connected Audio Service Provider Partner...

Cloud Connected Audio Service Provider Partner User GuideFirst Published: 2016-08-19

Last Modified: 2016-12-12

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C O N T E N T S

C H A P T E R 1 Cloud Connected Audio (CCA) Portal for Service Provider Partners 1

C H A P T E R 2 Manage Telephony Domains 3

View Telephony Domain Details 3

Request a New Telephony Domain 4

Cancel or Edit a Submitted Telephony Domain Request 6

Edit an Existing Telephony Domain 7

Move a Site to Another Telephony Domain 7

C H A P T E R 3 Manage Callback Groups 9

View Callback Group Details 9

Request a New Callback Group 10

Cancel or Edit a Submitted Callback Group Request 11

Edit an Existing Callback Group 11

Move a Site to Another Callback Group 11

C H A P T E R 4 Create Users, Assign Policies, and Add to Groups 13

C H A P T E R 5 Customer Reports 15

C H A P T E R 6 Supported Operating Systems and Browsers 17

Cloud Connected Audio Service Provider Partner User Guide iii

Cloud Connected Audio Service Provider Partner User Guideiv

Contents

C H A P T E R 1Cloud Connected Audio (CCA) Portal for ServiceProvider Partners

Using CCA Portal 3.0, Service Provider (SP) Partners can manage telephony domains and callback groups,view, manage and trend ports usage, and create users and associate them with groups.

The changes made on CCA Portal are submitted to Cisco Audio and Video Operations Team (AVOPS) forapproval and execution.

The following is a description of some of the terms used in the guide:

•WebEx Site or URL : A WebEx site name is a unique site URL that has its own database index. It is,typically, the name of a company where employees host meetings which attendees join. This specificsite URL can have a unique configuration such as version, permissions, list of hosts, page branding,and telephony configuration.

•WebEx Cluster: Each WebEx site URL is linked to a specific cluster. A cluster is a group of serversin a pool that share a primary and a secondary location of service across different data centers.

•WebExAudio Bridge: Unique to its own configuration, aWebEx audio bridge can host a certain numberof calls at one time and is assigned to a specific telephony configuration called a Telephony Domain.That specific telephony domain is assigned to a WebEx site. Bridges can have unique configurationsincluding multiple tenants and call-in and callback parameters.

• Telephony Domain (TD): Telephony domains define specific details for a unique partner or customerconfiguration and can be shared amongst sites on the sameWebEx cluster.Within the telephony domain,a phone number group set, WebEx Cluster, and Audio bridge are assigned. These configurations arestatic. There may be multiple telephony domains for a partner or customer if they have unique WebExsites on different bridges.

• Callback Group: A callback group defines which countries or regions can receive a callback from thesystem during a meeting.

Contact your Partner Success Manager for CCA Portal account access, and sign in here:

http://ccaportal.webex.com/

Cloud Connected Audio Service Provider Partner User Guide 1

http://ccaportal.webex.com/

Cloud Connected Audio Service Provider Partner User Guide2

Cloud Connected Audio (CCA) Portal for Service Provider Partners

C H A P T E R 2Manage Telephony Domains

You can manage the telephony domains associated with your organization in the following ways:

• View your telephony domains details and a list of all the sites that belong to each telephony domain

• Move an existing site to another telephony domain

• Request a new telephony domain

• Cancel or edit a submitted telephony domain request

• Edit an existing telephony domain

• View Telephony Domain Details, page 3

• Request a New Telephony Domain, page 4

• Cancel or Edit a Submitted Telephony Domain Request, page 6

• Edit an Existing Telephony Domain, page 7

• Move a Site to Another Telephony Domain, page 7

View Telephony Domain Details

Step 1 Sign in to the CCA Portal.Step 2 In the left navigation bar, select Configuration.Step 3 Select your organization name to expand the drop-down.


Step 4 Select the Telephony Domains link.Step 5 In the Telephony Domains page, select a domain to view a list of associated sites.

Request a New Telephony Domain

Step 1 On the Telephony Domains page, select Request Telephony Domain.A new telephony domain request is rejected or not submitted if:Note

• The same DNIS is assigned to two different display numbers.

• The same display number is created in two different countries.

• The telephony domain contains a number that is already in use on another bridge.

• The telephony domain contains more than 300 display numbers.

• The telephony domain contains a DNIS with fewer than 7 characters or more than 15characters.

Step 2 Enter the following details:a) Customer Name: customer for whom you are requesting the telephony domain. This is a temporary name that is

replaced after approval by Cisco. If it is not for one specific customer, enter Multiple Customers.b) Region: region in which the telephony domain resides.c) Partner TD Name: a label for the telephony domain. This label is displayed in the telephony list page for your own

reference.


Manage Telephony DomainsRequest a New Telephony Domain

d) Note to Cisco Team: provide the name of the telephony bridge and cluster on which to create the telephony domain.This is mandatory if you use multiple telephony bridges and clusters.

Unsupported characters: !, @, #, $, %, ^, &, *, and~

Note

Step 3 Add the telephony numbers in one of the following ways:a) To manually input each number, select Add Phone and enter all the required details.

Note • The Phone Label is a description of this phone number that all users see in the Cisco WebEx MeetingClient. The standard format is Country + Toll Type. Toll Type examples include United States Toll orIndia Toll Free.

• The Access Number is the DNIS ID required to access the phone call.

• A telephony domain must have only one default toll number. It can optionally have one default tollfree number. Those two numbers are shown in the meeting client's call-in panel as default numbers.

• Optionally select Global Display. This option is only available for the Default Toll and Default TollFree numbers. If you select No, those two numbers are not available for selection from the All GlobalCall-in Numbers list when connecting to audio in a meeting. We recommend that you select Displayfor this option.

• If Hidden is selected from the Hidden On Client drop-down, this phone number is invisible to allusers in the Cisco WebEx Meeting Client. However, the number is still viable if a user tries to dial it.This option should only be selected when a phone number is mapped to more than one DNIS, so thenumber only appears once within the All Global Call-in Numbers list.

b) To import call-in numbers from another telephony domain, select Import from other TD. Select from a list ofexisting telephony domains and copy some or all of it's call-in numbers.

You can only import numbers from another telephony domain of the same region.Note


Manage Telephony DomainsRequest a New Telephony Domain

c) To import new call-in numbers, select Import from CSV and follow the prompts.To help you generate the CSV file, you can download the template by selectingDownload Phone NumbersTemplate. You must save it as a CSV (MS-DOS) file for importing into the CCA Portal.

Note

Step 4 Select Submit Request to submit the new telephony domain request. An email and an automatically generated remedyticket are sent to the Cisco AVOPS team. It takes five business days for the new telephony domain to be approved anddisplayed in the Cloud Connected Service Admin Tool.

Cancel or Edit a Submitted Telephony Domain RequestAfter making any submission to the Cisco AVOPS team, you can cancel or edit the submitted request. Onresubmission, the service level agreement (SLA) is restarted.

Canceling a submitted telephony request only cancels the submission to Cisco. It does not delete thetelephony request from the system

Note

Step 1 On the Telephony Domains page, select Edit next to the submitted telephony domain.Step 2 Select Cancel Submission.Step 3 Select Yes in the dialog box.

When the submission is cancelled, you can make further edits and then resubmit it by selecting Submit Request.You cannot cancel a submission if the Cisco AVOPS team has already reviewed and approved it. The approvedtelephony domain page is locked.

Note


Manage Telephony DomainsCancel or Edit a Submitted Telephony Domain Request

Edit an Existing Telephony Domain

Step 1 On the Telephony Domains page, select Edit next to the telephony domain you want to edit.Step 2 Edit the details as required.

If you only change the Partner TD Name, you do not need to resubmit the telephony domain for approval.However, if you change the call-in numbers the Cisco AVOPS team must review and approve it. It takes 5business days for the changes to take effect.

Note

Step 3 Optionally, you can select Export Numbers to export all the numbers associated with the telephony domain to a CSVfile that you can save on your system. You can then import these numbers, from the CSV file, into any new telephonydomain you request.

Move a Site to Another Telephony Domain

Step 1 Select the telephony domain to expand the drop-down.Step 2 SelectMove Site.

A list of existing telephony domains is shown.

Step 3 Select a target telephony domain with the same telephony bridge as the site's current telephony domain.Sites can only be associated with telephony domains on the same cluster. Sites also cannot be moved from oneregion to another region.

Note

Step 4 Select Yes. The move happens instantly after confirmation.If you want to move the site to a telephony domain within another telephony bridge, contact your Partner SuccessManager.

Note


Manage Telephony DomainsEdit an Existing Telephony Domain


Manage Telephony DomainsMove a Site to Another Telephony Domain

C H A P T E R 3Manage Callback Groups

You can manage the callback groups associated with your organization in the following ways:

• View your callback group details and a list of all the sites that belong to each callback group

• Move an existing site to another callback group

• Request a new callback group

• Cancel or edit a submitted callback group request

• Edit an existing callback group

• View Callback Group Details, page 9

• Request a New Callback Group, page 10

• Cancel or Edit a Submitted Callback Group Request, page 11

• Edit an Existing Callback Group, page 11

• Move a Site to Another Callback Group, page 11

View Callback Group Details

Step 1 Sign in to the CCA Portal.Step 2 In the left navigation bar, select Configuration.Step 3 Select your organization name to expand the drop-down.


Step 4 Select the Callback Groups link.

Request a New Callback Group

Step 1 On the Callback Groups page, select Request Callback Group.

Step 2 Enter the following details:a) Customer Name: customer for whom you are requesting the callback group. If it is not for one specific customer,

enter Multiple Customers.b) Partner CB Group Name: a label for the callback group. This label is displayed in the callback group list page for

your own reference.c) From the Available Country/Region list, select all the countries and regions that can receive a callback when using

this group.

Step 3 Select Submit Request to submit the new callback group request. An email and an automatically generated remedyticket are sent to the Cisco AVOPS team. It takes 3 business days for the new callback group to be approved and displayedin the Cloud Connected Service Admin Tool.


Manage Callback GroupsRequest a New Callback Group

Cancel or Edit a Submitted Callback Group RequestAfter making any submission to the Cisco AVOPS team, you can cancel or edit the submitted request.

Step 1 On the Callback Groups page, select Edit next to the submitted callback group.Step 2 Select Cancel Submission.Step 3 Select Yes in the dialog box.

When the submission is cancelled, you can make further edits and then resubmit it by selecting Submit Request.You cannot cancel a submission if the Cisco AVOPS team has already reviewed and approved it. The approvedcallback group page is locked.

Note

Edit an Existing Callback Group

Step 1 On the Callback Groups page, select Edit next to the callback group you want to edit.Step 2 Edit the details as required. It takes 3 business days for the changes to take effect.

Move a Site to Another Callback Group

Step 1 Select the callback group to expand the drop-down.Step 2 SelectMove Site.

A list of existing callback groups is shown.

Step 3 Select the callback group you want to move the site to.Sites can only be associated with callback groups on the same cluster. Sites also cannot be moved from oneregion to another region.

Note

Step 4 Select Yes. The move happens instantly.


Manage Callback GroupsCancel or Edit a Submitted Callback Group Request


Manage Callback GroupsMove a Site to Another Callback Group

C H A P T E R 4Create Users, Assign Policies, and Add to Groups

You can create new users and add them to your group, and assign policies to them.

You must have Group Admin privileges to perform these tasks. The group admin and members have thesame privileges if they have the same user policy, but the group admin can add other users to the group.If you have any questions, contact your Partner Success Manager (PSM).

Note

Step 1 In the left navigation bar, select Groups and Users.Step 2 Select Search Existing Users.Step 3 Enter the user email you want to add, and if a search result is found, assign a policy and role to that user.Step 4 If no result is found, select Create User.Step 5 On the Create User page, add all the user details.Step 6 From the User Policy drop down, select the policy you want to assign to the user.Step 7 From the Group User Role drop down, select the role you want to assign to the user. For example, selectMember to

create a user or select Group Admin to create another group admin for the group.Step 8 To ensure that the user receives email notifications, select the Email Notify? check box.Step 9 Select Save.

The newly created users receive an email notification asking them to reset their password. They can then sign in to theCCA Portal site.

What to Do Next

You can easily edit existing users by doing one of the following:

1 In the User display list, select Edit User from the drop-down arrow next to the user you want to edit.

2 In the Edit User popup, edit the user details as required, including changing the user role or assignedgroup.

3 Select Save.

Or


1 In theGroups and Users page in the users list, select a different policy or role from the User Policy andRole drop-downs.

2 Check or uncheck the Email Notify? check box.

3 Select Update Group Members.

4 To remove the user from your group, from the drop-down arrow next to the user you want to removeselect Remove User from Group.


Create Users, Assign Policies, and Add to Groups

C H A P T E R 5Customer Reports

You can generate and view usage scorecards that show the usage metrics of the Cisco Cloud ConnectedAudio and Cisco WebEx conference services. You can view the metrics up to a maximum of the previous12 months of usage. Or, you can filter them to display a shorter duration of days, a specific WebEx site, andone or more session types. You can also export the data to a .CSV file based on the filter that is set.

Reports can be generated for each of the following options:

• Usage by Minutes

• Peak Ports

• Meeting Participants

• Meeting Types and Sizes

You can filter data by duration, site URLs, and session types. After selecting the filters, click Apply Filterto refresh the metrics based on the select filter settings. For example, if the duration filter is set to Last 45Days, the key performance indicators (KPIs) compare the respective metrics for the last 45 days comparedto the previous 45 days.


Key Performance Indicators and Graphic Metrics

KPIs are a set of comparisons of CCA usage metrics. They are based on the time period set by the durationfilter and the previous time period of the same number of days.

A KPI of -- indicates that there is insufficient data or that the KPI is not applicable for the selected filters.Note

• Each KPI is a measure of percentage growth or decline in the respective metric.

• To view a KPI in graph format, select the KPI name. To view a graph group, expand a report panelsuch as Total Meetings.

•Within each graph, you can select each legend item to use as a subfilter.

• Hover over elements in the graph to reveal the data point values.

• Select the magnifier icon to display the enlarged graph as a shadowbox over the web page. You canthen export each graph individually as a PDF or PNG by selecting the export button at the top rightcorner of the graph.


Customer Reports

C H A P T E R 6Supported Operating Systems and Browsers

The following table describes which versions of browsers are supported on what operating systems

Safari 8.xGoogle Chrome43

Mozilla Firefox39

MicrosoftInternetExplorer 10

MicrosoftInternetExplorer 10

OperatingSystem

NYYYYWindows 7(32/64 bit)

NYYYYWindows 7Professional(32/64 bit)

YYYNNMac OS 10.10



Supported Operating Systems and Browsers

Cloud Connected Audio Service Provider Partner …...Cloud Connected Audio Service Provider Partner...

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