Cloud Computing

Robbin Gatling

in Governmentg

TX SLED Mgr.Public Sector Practice

IT Leaders Are Exploring Alternatives

E b S i P id ?Embrace Service Providers?Delivering new levels of cost efficiency and responsiveness

Public Cloud

Dedicated Architectures

Build a Private Cloud?Compete on cost and deliverCompete on cost and deliver business enablement

Private Cloud

2

Making the Move to the Cloud

3

Source: Federal Cloud Computing Strategy, Feb 8, 2011

Cloud Readiness Assessment

�Security requirementsService characteristicsService characteristicsMarket characteristicsN t k i f t tNetwork infrastructure, application and data readinessreadinessGovernment readinessTechnology lifecycleTechnology lifecycle

4NetApp Confidential - Internal Use Only

Cloud Benefits are Real – In the Private SectorSector

Migrated 80% of IT to a cloud infrastructureinfrastructure

Consolidated 7 disparate data centers to 2 reducing space

The Suncorp Group has leading generalcenters to 2, reducing space

requirements by 75%

Lowered storage costs 40% in first

leading general insurance, banking, life insurance and wealth

management businesses in Australia and New

Zealand.g18 months

Reduced total IT costs by 30%

Increased online insurance business from 10% to 40%

5

Cloud Benefits are Real – In the Public SectorSectorBusiness Impact

Savings at every point in the process, from deployment to on going servicesdeployment to on-going servicesFewer IT resources to deliver more and better customer service

Increased Fle ibilit

The Arizona Department of Economic Security (AZDES) is the largest government agency in A i A i t lIncreased Flexibility

Build and provision a new Web server in five minutes versus three months in the old environment

Arizona. Approximately 9,500 AZDES employees work out of 200 locations throughout the state.

Increased Efficiency93% reduction in rack space.50% capacity savings p y g

“The real impact is that we’re putting state dollars back into the front office where the money is really needed to help people ”where the money is really needed to help people.

Eric Mayer, Data Center Server Operations Manager

6

Cloud Benefits are Real – In the Public SectorSectorBusiness Impact

Achieved 40% savings in datacenter operations and technology costsand technology costsDelivered more services, fasterImproved information security/compliance

Increased Fle ibilit

Located seven miles north of Boston, the City of Melrose is known for its Increased Flexibility

Rapidly scalable infrastructureSupport multiple municipalities/applications with unified environment

thriving business community, excellent school system, and superior healthcare facilities

Increased EfficiencyShare resources/cost across municipalitiesImprove provisioning speed from weeks to

facilities

p p g pminutes

“We chose Cisco, NetApp and VMware as the best-in-class shared infra-structure for our cloud and have already realized a 40% savings in costs”structure for our cloud and have already realized a 40% savings in costs

Jorge Pazos, Chief Information Officer for City of Melrose

7

© 2011 NetApp Inc All rights reserved No portions of© 2011 NetApp, Inc. All rights reserved. No portions of this document may be reproduced without prior written consent of NetApp, Inc. Specifications are subject to change without notice. NetApp, the NetApp logo, Go further, faster, and FlexPod are trademarks or registered trademarks of NetApp, Inc. in the United States and/or other countries. VMware is a registered trademark and vCenter is a trademark of VMware, Inc. Oracle is a registered trademark of Oracle Corporation. SAP is a registered trademark of SAP AG. SharePoint, SQL Server, and Microsoft are registered trademarks and H V i t d k f Mi ft C ti All

8

Hyper-V is a trademark of Microsoft Corporation. All other brands or products are trademarks or registered trademarks of their respective holders and should be treated as such.

Backup

9NetApp Confidential - Internal Use Only

Blackboard Gets to Market 75% Faster

Business ImpactGet to market 75% fasterMeet aggressive release schedulesFree developer time and improve productivityproductivityEnable clients to customize applications

Increased Flexibility

Blackboard is a leading provider of e-education

enterprise software applications and services. Millions of people around

Speed test/dev from 2 days to <1 hourCut restore times from 30 hrs to 2 mins

Increased Efficiency

the world log into Blackboard software every

day.

Increased Efficiency Reduce capacity requirements by 1/3Reduce annual storage costsCopy largest client database 97% faster

10

CIOs Rank Cloud as Top Tech Priorities

Perception has gone from vendor hype to IT priority

11

* = New Response Category, Top catagoriesSource: Gartner - The 2011 CIO Agenda

Transitioning from Virtualization to Cloud

Application-Based Silos Public CloudZones of

Virtualization Private CloudBased Silos Virtualization

Servers

Apps

Storage

Servers

Network Hybrid

Workloads moving increasingly to virtualized cloud infrastructure

Private Cloud: behind the firewall of an enterprise, closed to publicPublic Cloud: accessible via service providers for general purchaseHybrid Cloud: private clouds linked to public cloudsHybrid Cloud: private clouds linked to public clouds

12

Your Strategy Starts With Applications

E lCategorize requirements based on business needs

Example:Operational Flexibility– Responsive to changing

Public CloudPrivate Cloud

Responsive to changing business needs?

– Adaptable to variable workloads?Fl

exib

ility

Strategic Value– Core to the business?

Key to businesspera

tiona

l

ApplicationSilos – Key to business

differentiation?Op Silos

Zones ofVirtualization

13

Strategic Value

Your Strategy Starts With Applications

Categorize requirements based on business needs

Public CloudPrivate Cloud

CRM

Non-core applicationsAdapt to dynamic demandsSelf-service & pay-as-you-goR dil il bl l d i

Public Cloud

Flex

ibili

ty

CRMDev/Test

Readily available cloud services

Core defined-servicesHighly dynamic

Private Cloud

pera

tiona

l

ApplicationSilos

IT Apps

Core IT application consolidation

Zones of Virtualization

Highly dynamicSelf-service & metering

Op Silos

Zones ofVirtualization

Custom Apps

App requirements unique to silo

Application Silos

Moderately dynamicNo self-service requirements

14

Strategic ValueApp requirements unique to siloDedicated & optimized hardware Static environment

Fundamental Element: Service Catalog

Define your servicesDefine services based on customer needsService levels specify quality of service and not

GoldThin provisionDedupeBack up daily q y

physical hardwareService policy attributes– Efficiency

Silver

Bronze

Back up dailyOff-site DRIsolationHA

– Efficiency – Performance– Availability

P t tiC t li d i t l bl d d d – ProtectionCentralized service catalog enabled decreased provisioning from 6 months to 1 day; improved

SLAs to 99.99% uptime.- Government Service Provider

15

Fundamental Element: Service AnalyticsOptimize your services

Answer key questions to d li i b i ldelivering business value– What do we have and

where is it?What’s causing my

Capacity Planning

Metered Usage

Service Assurance – What s causing my performance problem?

– What’s the impact of change?

Service Assurance

Performance Optimization

Understand what services are being used by who– Show utilization metrics

b kService analytics resulted in a multimillion dollar back to your users– Enable showback or

chargeback

Service analytics resulted in a multimillion-dollar annual capex and opex savings and 1,500%

operational task efficiency increase.- Large Multinational Wireless Carrier

16

Fundamental Element: Automation

Rapidly deploy your servicesPolicy-based provisioning y gand data protectionIntegrated with popular management platformsEmpower admins to manage storage using familiar tools– VMware® vCenter™

Service Request

Storage Admin

– Microsoft® System Center– Oracle®

– SAP®SAP– MS Apps (Exchange,

SharePoint®, SQL Server®)

Accelerated resource provisioning from weeks to minutes; launched new QA system

in a matter of hours.- Leading Liability Insurer

17

Fundamental Element: Self-Service

Empower IT and your end-usersUser Portal End User

Self-service portals allow end-users choiceService offerings integrated

Request

Gold g gwith end user workflowsSimplifies service request processing

Definition

St Ad i

Gold

Silver

Bronze processingIT can focus on innovation instead of end-user requests

O d d lf i t ti

Storage Admin

On demand, self-service access to computing resources reduced planned customer support by

up to 40%. - Disaster Recovery Services Provider

18