Cloud-Based Phone Systems (ACD/IVR) and Why You Should Check Them Out How in the World is the Cloud...
-
Upload
sophia-hoffman -
Category
Documents
-
view
212 -
download
0
Transcript of Cloud-Based Phone Systems (ACD/IVR) and Why You Should Check Them Out How in the World is the Cloud...
![Page 1: Cloud-Based Phone Systems (ACD/IVR) and Why You Should Check Them Out How in the World is the Cloud Going to Help Me Steve Pulley | 866.739.2886 | steve.pulley@incontact.com.](https://reader036.fdocuments.in/reader036/viewer/2022081602/5514de2355034640138b66ff/html5/thumbnails/1.jpg)
Cloud-Based Phone Systems (ACD/IVR) and Why You Should Check Them Out
Cloud-Based Phone Systems (ACD/IVR) and Why You Should Check Them Out
How in the World is the Cloud Going to Help MeHow in the World is the Cloud Going to Help Me
Steve Pulley | 866.739.2886 | [email protected] Pulley | 866.739.2886 | [email protected]
![Page 2: Cloud-Based Phone Systems (ACD/IVR) and Why You Should Check Them Out How in the World is the Cloud Going to Help Me Steve Pulley | 866.739.2886 | steve.pulley@incontact.com.](https://reader036.fdocuments.in/reader036/viewer/2022081602/5514de2355034640138b66ff/html5/thumbnails/2.jpg)
What is PremiseWhat is Premise
![Page 3: Cloud-Based Phone Systems (ACD/IVR) and Why You Should Check Them Out How in the World is the Cloud Going to Help Me Steve Pulley | 866.739.2886 | steve.pulley@incontact.com.](https://reader036.fdocuments.in/reader036/viewer/2022081602/5514de2355034640138b66ff/html5/thumbnails/3.jpg)
![Page 4: Cloud-Based Phone Systems (ACD/IVR) and Why You Should Check Them Out How in the World is the Cloud Going to Help Me Steve Pulley | 866.739.2886 | steve.pulley@incontact.com.](https://reader036.fdocuments.in/reader036/viewer/2022081602/5514de2355034640138b66ff/html5/thumbnails/4.jpg)
What is Cloud Technology?What is Cloud Technology?
![Page 5: Cloud-Based Phone Systems (ACD/IVR) and Why You Should Check Them Out How in the World is the Cloud Going to Help Me Steve Pulley | 866.739.2886 | steve.pulley@incontact.com.](https://reader036.fdocuments.in/reader036/viewer/2022081602/5514de2355034640138b66ff/html5/thumbnails/5.jpg)
Cloud AdvantagesCloud Advantages
• Scalability
• Flexibility
• Remote Agents
• Reporting
• Redundancy
• Lower Up Front Costs
![Page 6: Cloud-Based Phone Systems (ACD/IVR) and Why You Should Check Them Out How in the World is the Cloud Going to Help Me Steve Pulley | 866.739.2886 | steve.pulley@incontact.com.](https://reader036.fdocuments.in/reader036/viewer/2022081602/5514de2355034640138b66ff/html5/thumbnails/6.jpg)
Caller
Caller
`
Agent
Remote Agent
`
`
Agent
`
Agent
Your Switch
InContact dials the Agents 10 digit DID or extension and the
switch passes the call through to the phone
`
Supervisor
Reporting and management access to real time reports is via internet access to the inContact application
![Page 7: Cloud-Based Phone Systems (ACD/IVR) and Why You Should Check Them Out How in the World is the Cloud Going to Help Me Steve Pulley | 866.739.2886 | steve.pulley@incontact.com.](https://reader036.fdocuments.in/reader036/viewer/2022081602/5514de2355034640138b66ff/html5/thumbnails/7.jpg)
To change the color of the box follow the instructions below
• On the top ribbon, go to the HOME tab
• In the SLIDES group, click the LAYOUT dropdown
• Select from the optional color box layouts
Help Your FundersHelp Your Funders
• Reporting – If you cannot report it, it is not real
• Define yourself
• Real Time & Historical
• Have an Information Specialist take a call
• Give your funders access to reports• Anywhere in the world
$
![Page 8: Cloud-Based Phone Systems (ACD/IVR) and Why You Should Check Them Out How in the World is the Cloud Going to Help Me Steve Pulley | 866.739.2886 | steve.pulley@incontact.com.](https://reader036.fdocuments.in/reader036/viewer/2022081602/5514de2355034640138b66ff/html5/thumbnails/8.jpg)
To change the color of the box follow the instructions below
• On the top ribbon, go to the HOME tab
• In the SLIDES group, click the LAYOUT dropdown
• Select from the optional color box layouts
ContractsContracts
• Competitive
• Flexible & Scalable
• Reporting
• Customer feedback tools
$
![Page 9: Cloud-Based Phone Systems (ACD/IVR) and Why You Should Check Them Out How in the World is the Cloud Going to Help Me Steve Pulley | 866.739.2886 | steve.pulley@incontact.com.](https://reader036.fdocuments.in/reader036/viewer/2022081602/5514de2355034640138b66ff/html5/thumbnails/9.jpg)
![Page 10: Cloud-Based Phone Systems (ACD/IVR) and Why You Should Check Them Out How in the World is the Cloud Going to Help Me Steve Pulley | 866.739.2886 | steve.pulley@incontact.com.](https://reader036.fdocuments.in/reader036/viewer/2022081602/5514de2355034640138b66ff/html5/thumbnails/10.jpg)
To change the color of the box follow the instructions below
• On the top ribbon, go to the HOME tab
• In the SLIDES group, click the LAYOUT dropdown
• Select from the optional color box layouts
Disaster RecoveryDisaster Recovery
• Scalability – to handle increased call volume
• Remote Agents – if you need to evacuate
• Handle volunteers
• Flexibility – new call flows & information
• Reporting – to show FEMA & Funders what you did
Serving the Community
![Page 11: Cloud-Based Phone Systems (ACD/IVR) and Why You Should Check Them Out How in the World is the Cloud Going to Help Me Steve Pulley | 866.739.2886 | steve.pulley@incontact.com.](https://reader036.fdocuments.in/reader036/viewer/2022081602/5514de2355034640138b66ff/html5/thumbnails/11.jpg)
QUESTIONS?QUESTIONS?
![Page 12: Cloud-Based Phone Systems (ACD/IVR) and Why You Should Check Them Out How in the World is the Cloud Going to Help Me Steve Pulley | 866.739.2886 | steve.pulley@incontact.com.](https://reader036.fdocuments.in/reader036/viewer/2022081602/5514de2355034640138b66ff/html5/thumbnails/12.jpg)
Routing to the CloudRouting to the Cloud
Interexchange CarrierLocal
Exchange
Carrier
?
Contact
Inbound
Toll Free Number
Local Number
![Page 13: Cloud-Based Phone Systems (ACD/IVR) and Why You Should Check Them Out How in the World is the Cloud Going to Help Me Steve Pulley | 866.739.2886 | steve.pulley@incontact.com.](https://reader036.fdocuments.in/reader036/viewer/2022081602/5514de2355034640138b66ff/html5/thumbnails/13.jpg)
Brick & Mortar Option 1: TDMBrick & Mortar Option 1: TDM
![Page 14: Cloud-Based Phone Systems (ACD/IVR) and Why You Should Check Them Out How in the World is the Cloud Going to Help Me Steve Pulley | 866.739.2886 | steve.pulley@incontact.com.](https://reader036.fdocuments.in/reader036/viewer/2022081602/5514de2355034640138b66ff/html5/thumbnails/14.jpg)
Brick & Mortar Option 2: SIPBrick & Mortar Option 2: SIP
Internet
VoIP
![Page 15: Cloud-Based Phone Systems (ACD/IVR) and Why You Should Check Them Out How in the World is the Cloud Going to Help Me Steve Pulley | 866.739.2886 | steve.pulley@incontact.com.](https://reader036.fdocuments.in/reader036/viewer/2022081602/5514de2355034640138b66ff/html5/thumbnails/15.jpg)
Brick & Mortar Option 3: Hosted PBXBrick & Mortar Option 3: Hosted PBX
Hosted PBX
![Page 16: Cloud-Based Phone Systems (ACD/IVR) and Why You Should Check Them Out How in the World is the Cloud Going to Help Me Steve Pulley | 866.739.2886 | steve.pulley@incontact.com.](https://reader036.fdocuments.in/reader036/viewer/2022081602/5514de2355034640138b66ff/html5/thumbnails/16.jpg)
Remote WorkersRemote Workers
PSTN
Internet
VoIP