Cloud Backup Solutions

Joe LuedtkeLiturgical Publications Inc

jluedtke@4lpi.com@cathtechtalk

• The Risks We Need to Manage

• How to Effectively Manage Them

• Cloud Backup Models

• Cloud Backup Solutions:

• Features

• Choices

• Pricing

Why is a Church Bulletin Company

Talking About Technology?

Technology is not a panacea

• Accidental data loss

• System failures

• Hardware crashes

• Fraud

• Theft

• Natural disasters

Risks

• Of course you need backups

• Accidental data loss requires retention of incremental backups

• Theft and natural disasters requires offsite backups

• Fraud may require point-in-time backups

Mitigating These Risks

A story of good technology, with, unfortunately, bad processes, and insufficiently skilled personnel

Their Data Center had:• Cabling not just

unlabeled, but laying on the floor

• Dot matrix print spewing printer dust into the servers

• Cardboard boxes on top and next to server racks limiting ventilation

• And an enterprise class backup system that cost a lot of money, but failed every day

Backing Up Critical Parish Information

• Weekly backups to a separate medium

• Weekly QuickBooks backup procedures

• Monthly offsite backups

• Quarterly verifications

• No, the diocese isn’t responsible

• Keep Quickbooks current

IT General Controls

• Good processes start with documenting them and end with testing them

• IT General Controls come in two flavors and you need both:

• Preventative Controls – Controls that prevent failures

• Detective Controls – Controls that detect failure in other controls.

Backup Controlsfor LPI’s Online Donation System, WeShare

Backup Controls

# Control Type

1 Daily Backups Preventative

Quarterly Review Detective

PCI Level 1 Audit Report Detective

2 Quarterly Restore Test Detective

3 Encrypted Backups Preventative

Annual Review Detective

4 Data Center SSAE-16 Review

Detective

Mozy Pro

Cloud-based Backup SolutionsPros:By definition, your backups

are “off-site”Pay as you go; pay as you

growSimple to useSetup and forget about it

(both good & bad)One file / one subdirectory

restores are a breeze

Cons:- 1st Full Backup could take

weeks- Restores will take longer- Need to do the math on

the pay as you go service costs

- May drive upgrades to bandwidth

- Trust is a perceived issue- Can cause account /

password proliferation

Three Cloud-Based Strategies

• Barebones – Just protect what’s absolutely critical

• i.e. Quickbooks DB, CMS DB/Backups, My Documents Folder

• Hybrid – Your Cloud Backup isn’t you’re only backup

• Fully In the Cloud – All backups are based in the cloud

BarebonesJust backup critical files

• My Documents folder• Quickbooks (*.qbw)• Church Management System backups

• Some CMS come with their own cloud backup solution (i.e. ParishSoft’s Parishbackup.com)

• Cloud Solutions:• Google Drive – 1st 15 Gigs Free• Dropbox – 2 Gig Free, 100 Gig = $99/ year

• Challenges:• Account proliferation and control• No Centralized Management – Dropbox for

Business $750/year for 5 users

Hybrid

• Local and Cloud-based Storage

• Some traditional tape vendors are starting to move this way.

Hybrid Continued:

Leverage Your Application Vendor

Hybrid Continued: LPi’s cloud-based server provider

www.seekandfind.com• Publishes 4100 church bulletins weekly online• Average file size is 5 meg• 4100 X 5 X 12 weeks = 240 Gig online• Rackspace.com

and rsync• Decentralized

storage• Rackspace.com

comes with free daily snapshots

• And a 50 Meg Internet pipe!

Email• Unfortunately, most church mailboxes already are

backed up in the cloud

• Cloud solutions are great, but it’s the mishmash of @gmail.com, @yahoo.com, @hotmail.com, and heaven’s forbid, @aol.com that I struggle with

• Alternatives:

• Google Apps for Non-Profits – Its free for churches, reduced cost for schools

• Diocese email programs• LPi’s WeConnect program - $2/mailbox/month

Fully in the Cloud

• iBackup• MozyPro• CrashPlan• BackBlaze

• Starts at $9.95/month for 100 Gig• Additional solutions for:

– MS Exchange Servers – w/ single mailbox restores

– SQL Servers– Sharepoint– Supports Windows, Mac, Linux

• Can ship starter storage transfer devices

• $19.95 / month / computer• Servers and extra $6.99 / month• Costs go up after 50 Gig per server• Includes Data Shuttle starter drives for extra

cost• Very mature UI• Backed by EMC, an enterprise class storage

vendor• Just introduced AD integration

• $9.99 / computer w/ no diskspace limit when purchasing 3+ licenses

• Security focused– Legal & compliance holds– Private network options w/ public, private keys– LDAP and AD integration

• Claims top bandwidth performance• No direct Exchange or SQL Support

• $5 / month / computer• No size limit• More workstation / end-user focused

than server / enterprise focused• Continuous backup• Automatic encryption

The Wrap UP• Just because you can’t see the backup devices

doesn’t mean you shouldn’t trust them.

• However, as this saying goes, trust by verify

• Verify through documented policies and procedures and periodic control tests.

• Talk to each other; that the mission of DISC

• And help your churches, if you think you’re confused with the options imagine how that jack-of-all-trades support person is in the church.

Thank You

Joe Luedtke

President, Liturgical Publications

jluedtke@4lpi.com

@cathtechtalk