CLO: Selection process_Tier2

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    05-Dec-2014
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Transcript of CLO: Selection process_Tier2

  • 1. Customer Loyalty for Organization Summit Output Tier 2 Selection Process
  • 2. Problem Description Companies dont get enough qualified CVs and proccess is long Selection Process Improvement Companies are matched with right EPs faster and easier
  • 3. Selection Process Improvement 6 weeks matching plan Training members to search for candidates and shortlist better
  • 4. Step 1 : Signing the contract Understanding the company needs 6 Week Matching Plan Step 2 : TN Global promotion Step 3 : EP Screening Step 4 : AIESEC interview Step 5 : Short-list candidates Step 6 : -Company interview Step 7 : Match
  • 5. Timeline that Company sees Step 1: Signing contract Step 2: Trainee Profiling & definition of job description Step 3: Global promotion for the opportunity Step 4: Candidate Short-listing by AIESEC Step 6: Company Interview Step 7 : Match
  • 6. STEP 1: Signing the contract & Understanding the Company Needs Behind The Scenes Together With the Company Communicate the expectations Set dates for all meetings and steps leading to match Day 1 Agree on the channel of communication Communicate the expected visa timeline based on country preferences Assess whether the company wants AIESEC to make a pre-selection of 3-5 CVs or provide many a large shortlist of 10-15 CVs
  • 7. Step 1: Signing the contract & Understanding the Company Needs Behind The Scenes Together With the Company Set expectations for the company based on global supply Understand the companys need in terms of sub-products Da y1 Confirm the EP profiling by showing the company example CV Separate responsibility, what is the responsibility TN need to fulfill Understand the global Supply Determine the best time company need to pay base on cash flow (Negotiation bottomline)
  • 8. STEP 2: TN Global Promotion Behind The Scenes Together With the Company Make TN form in [email protected] available Create promotion material Contact target countries Meanwhile contact available EP using OP and [email protected] and contact EPs that previously applied to your entity Day 2- Day 14
  • 9. Behind The Scenes STEP 3: EP Screening Together With the Company Collect all the CVs (If we dont have enough qualified CV, make sure to finish according to timeline) Analyze all the CVs and select the candidates according to criteria most important to the company (communicated in JQ) Approve/Reject candidates Go to Interview Process Day 15 Day 18
  • 10. Screening Criteria Category Process 1. Language EF Test &@interview 1. Academic Background CV & EP Form 1. Professional Background CV, LinkedIn, Reference from previous employment CV & EP Form 1. Skills Implementation guidance Interview based on what company needs written in JQ
  • 11. STEP 4: AIESEC Interview for Shortlisting Behind The Scenes Arrange the interview with candidate Together With the Company Get prepared for interview according to the company's needs Interview Make candidate reports Reject/Approve Candidates Send the CV package to Company (Minimum 3 in one package, number can be variable depending on the company ) Day 19Day 25
  • 12. AIESEC Interview Shortlisting Criteria Category Process 1. Language EF Test &@interview 1. Academic Background CV & EP Form 1. Professional Background CV, LinkedIn, Reference from previous employment 1. Skills 1. Human Skills CV, LinkedIn, Reference from previous employment Implementation guidance Interview based on what company needs written in JQ
  • 13. STEP 5: Shortlist Candidates Together With the Company Behind The Scenes Share shortlist with company Update EP about the process and the timeline (You will get feedback from company within 3 days) Day 26 Day 28 Highlight the candidates who we recommend again Emphasis on timeline again, and ask result from company within 3 days Check whether the candidates align with other companys need Reject the EP who didnt pass @ interview and company short-list
  • 14. STEP 6: Company interview Behind The Scenes Together With the Company Get EP AN Ask the company availability and schedule interview time slot Communicate the interview time with candidates ( bookme.com) Send company induction materials to candidates to help them Remind company and intern one hour before interviews time Communicate the interview result to candidate Day 29 - Day 42 Check with the company if they need support for the interview Help company prepare ideal interview Remind both company and intern one hour before interviews time Ask for interview result after interview Get TN AN & Invitation Letter
  • 15. Step 7 : Match Congratulations! You have just matched a TN in 6 weeks.
  • 16. Selection Process MC Implementation iGIP TM Use the Selection Process Tracking Tool (see the example in this presentation) Educate members about: - Revised selection process - Global Supply & Demand - Matching tools : Opportunity Portal, myaiesec.net, AFT - using the selection process tracking tool Specify 2 LC-s piloting Selection Process and start working with them directly to ensure good implementation, then showcase results to other LCs Launch a national campaign to drive implementation National Conferences aligned with CLO strategy and specifically education about Selection standards Education on Selection to iGIP department members Selection Process coaching
  • 17. Solution 1 LC Implementation iGIP TM Use the Selection Process Tracking Tool (see the example in this presentation) Educate LC members according to MC guidelines about: - Revised selection process - Global Supply & Demand - Matching tools : Opportunity Portal, myaiesec.net, AFT - using the selection process tracking tool Follow the national campaign for implementing selection standards Local education on Selection to iGIP department members (together with iGIP) Allocate right profile of people (HR background, experience in selection) to iGIP department for Accounts Delivery specifically
  • 18. How to track new process ? Contract Sign Date TN: example, If you are in 22nd November : TN2 TN3 1st November 2013 Step1 (Day1) done Step2 Step3 Step4 Step5 (Day 2- (Day 15- (Day19- (Day2614) 18) 25) 28) Not done Not done X (meaning we should be here according to timeline, but LCs didnt do previous steps !) Step6 (Day2942) Step7
  • 19. Overall Timeline Update Education cycle with CLO output Allocate all partners with one account manager; explain JD and coach the account managers Set timeline and goals how to upscale for account management Select 2 LC-s to pilto Selection Process Impsovement; track them weekly Regular webinars based on education cycle to keep members confidence high Create Customer Centric Culture by involve this in national conferences and awards Track your members on regular bases via national CRM