Clinkare Case Study Gynecology

Plus91 Technologies Private Limited Case Study

www.plus91.in | www.websitefordoctors.in | www.clinkareonline.com | www.plus91online.com

Clinkare: Case Study – Aditya Patkar

How does Clinkare provide Return of Investment to the Clinic owner and prove useful to the doctor?

Dr. Shirin Venkat is a Gynecologist who runs a clinic in Pune. She sees 5 to 10 patients a day for

Gynecology Consults, Obstetric Consults and Breast Examinations at her clinic. She has an attendant in

the outer cabin who manages the clinic during her consultation.

Let’s see a comparison of her workflow, efficiency and quality of service before and after Clinkare was

installed.

Before Clinkare After Clinkare Benefits All times *per patient or per

instance

Appointments were taken down in a bulky

book register by the attendant

Appointments are entered in the software

with easy access to SMS the patient or

Doctor

Patient and Doctor informed:

Better Service

Each time a patient with an appointment

patient comes in the register has to be

opened the checked by browsing

All the appointments are already present in

the day’s schedule as per the time slot

Saves time (3 minutes)

Attendant takes time to pull the paper by

searching through all the files present in case

the patient does not have the paper

All records are present in the software for

easy access during the current visit.


Saves Space (ROI)

History always present ( Better

Service)

Prescription is written on paper which may be

illegible or read wrongly

Prescription is printed and drugs chosen

from a select database with accurate data

No errors in prescription

(Better Service)

No. Of Times Drug prescribed

(ROI)

Can’t manage the time properly as Dr. Venkat

never knew how many patients were pending

outside in the outer cabin.

Now with the color coded visit master, she

knows how many patients are waiting, how

many appointments are lined up, and how

many are done.

No delays (Better Service)

Effective time management

(ROI)

The attendant does not mark one patient in

the register and takes extra money from her

when leaving

Dr. Venkat now checks every patient in

Clinkare and also can see live updates of

the bill amount and amount paid

No pilfering of cash (ROI)

No excess charging by

attendants (Better Service)

Some patients last month made partial

payments; the register is cumbersome to

track through to see the list.

Now with the unpaid bills report between

any two dates, the pending bills are

followed up with ease.


No loss of revenue - pending

payment overlook (ROI)

Attendant spends 1 hour tallying the visits and

accounts in the evening

Every month she spends 5 hours tallying for

the month

The daily register can be generated in a

single click with all required register details

Monthly Ledger can be created in a single

Click



33 Man Hours saved in a

month (ROI)

Patients had to come and collect pending

reports, sometimes they had to wait till the

end of the day to get a completed paper

especially in cases of examinations

All reports dispatched are tracked in

Clinkare. SMS alert to come collect a

report, what’s more for tech savvy

patients; they are now emailed the report

directly.

Save patient extra effort

(Better Service)

No Printout of report (ROI)

No Printout and handover (5

minutes)

Doctor had multiple forms for various

examinations. She needed to keep ready print

of the forms at all times. She took 1 minute to

get the correct form.

Now she simply selects the consultation

type in Clinkare and the correct template

opens up.

Saves time (1 minute)

No pre use printouts (ROI)



Due to the following features Dr. Venkat now saves tremendous amount of time, money and has peace

of mind about her records and payments!

Breaking down the 3 major benefits to Dr. Venkat, let us look at each in details:

So how does Clinkare work for a single patient? What are the touch points where it provides better

service from the point of view of the patient?

Patient calls in for the

appointment.

Patient is waiting outside

in the outer cabin waiting

area

Patient fills in the basic

demographic details with

the attendant

Patient goes in for

consultation

Patient comes in for a

follow up 3 weeks from

now

Patient comes out with a

Printed Medical Record

Patient pays the bill

Appointment Features:

Saves times in Adding an

appointment

Provides SMS facility

Visit Scheduling Features:

Handles the walk-in patients

Can immediately tell the patient

the average waiting time

Consultation Visit Features:

Saves time with the doctor to

add details

Doctor knows who is waiting and

why

Template Features:

Template based consultation for

better interaction with patient

Accurate History for better

decisions

Medical Record Features:

Printed record and prescriptions

Email of Record can also be sent

Referral note/Certificate made

Accounts Features:

Quick Payment of Bill

Receipt printout

Record Search Features:

Record present with Doctor for

easy access, treatment update

done with accuracy

SMS reminder for follow up visit



Clinkare also improves efficiency and saves time, what are the main tasks where it helps reduce time?

Saves time:

1. Making and printing bills and receipts -> Name, Bill No pre-filled, Rates auto-entered

2. Creating prescriptions -> Drug Database created to your specification

3. Searching for Medical Records -> Easy to search by name, family, visit dates: Instant!

4. Creating a report of all pending patient bills -> Click of a button, export to Excel

5. Creating a report of daily income -> Click of a button

6. Creating a report of Monthly Income -> Between any two dates within seconds

7. Communicating to the client in case a cancelled appointment, or birthday -> No using the phone

8. Calculating referral credit -> No cumbersome excel sheets and registers, auto-calculation

9. Providing a statistic about the clinic when making a presentation -> At the tip of your fingers

10. Writing a referral note -> Select name and a ready template, ready within seconds

11. Writing a leave or fitness certificate -> Use standard templates to cut down time to make one

How does Clinkare provide return on investment (ROI) and more? What quantitative factors can be

provided?

Clinkare provides return on investment by saving time and being accurate as described in the above to

questions, but it also can provide solid financial ROI.

1. More Clients -> More Income: Happy customers will stay with you, providing better quality

reports and prescriptions, printed receipts, SMS reminders will ensure more satisfied and repeat

customers

2. No Stealing -> Money Saved: Prevents any sort of pilferage of accounts, overcharging and

inventory theft as all entries can be seen by you live in the system. Use the inventory features,

daily register and visit master to stop any stealing of cash or disposable items

3. Less Staff -> Money Earned: You can actually reduce one attendant at the clinic in case you need

more than one person handing your accounts, in house dispensary, inventory and patient

appointments

4. Less Printing -> Money Saved: Save money on printing letterheads and printed forms, only print

required reports, reduce the printing costs further by emailing the reports to patients



5. Less Space Usage -> Money Earned: Electronic records save space hence it is a direct benefit to

you, use the space to start a new service or provide better/larger waiting area

6. All pending Bills Followed Up with -> Money Collected: Do not miss out on pending payments

from patients, know every pending bill on a single click and avoid losses

Clinkare provides all round support to your clinic turning it into an efficient and customer oriented

business. Dr. Venkat is definitely enjoying the fruits of her decision to use Clinkare.

Clinkare Case Study Gynecology

Documents

Transcript of Clinkare Case Study Gynecology