CLINICAL NURSE SPECIALISTFOR YOUNG PEOPLE

FRIENDS AND FAMILY TEST

1ST AUGUST – 31ST OCTOBER 2014

The Clinical Nurse Specialist for Young People’s service is specifically aimed at vulnerable young men and women up to the age of 20 across Hull and the East Riding of Yorkshire.

The service offers advice, treatment, support and contraception provision.

The aim of the survey is to establish the views of our service users by completing a yellow card.

Data was collected between 1st August and 31st October 2014 (3 months).

Nurse Responses received PercentageTracy Gamble 24 56%Kay Merritt 1 2%Emma Parish 1 2%Amanda Kirkwood 8 18%Sue Turner 5 11%Non-identifiable 5 11%Total 44 100%

56%

2%2%

18%

11%

11%

Responses Received

Tracy GambleKay MerrittEmma ParishAmanda KirkwoodSue TurnerNon-identifiable

n= 44

Every single respondent to this first question expressed that they were happy with the Young People’s Nurse.

Everyone answered the question and all said that they would recommend the nurse to their friends.

Happy Neither Happy nor Sad Sad0%

20%

40%

60%

80%

100%

120%

100%

0% 0%

Were you happy with the Young People's Nurse?

n= 44

Happy Neither Happy nor Sad Sad0%

20%

40%

60%

80%

100%

120%

100%

0% 0%

Would you recommend her to your friends?

n= 44

57% of respondents indicated that they would have gone to a family planning or sexual health clinic if the Young People’s Nurse wasn’t available.

This is a drop on the previous quarter where 70% stated “yes” they would have gone to a family planning or sexual health clinic.

Yes No No answer0%

10%

20%

30%

40%

50%

60%

57%

39%

4%

If the Young People's Nurse wasn't here would you have gone to a family planning

or sexual health clinic?

n= 44

A sample of written responses• Very friendly, lovely made me feel calm.• She was very nice and understanding.• Being able to talk and not be embarrassed.• Talked me through it step by step.• Easy to book appointments through text.• The nurse coming to my house to fit the implant.• It was great, she understood everything I said.• Friendly and informative. Felt comfortable discussing with the nurse.• She was really nice and kept me calm throughout the process which helped, I was happy with it.• The good thing about her is she was nice and polite.• Very friendly, talkative. Made me feel comfortable.• Very to the point and simple.• It was good, the nurse was polite and easy to talk to.• Very friendly and welcoming.• She was really nice, calm and lovely.• I think the overall experience was good. I was worried and she kept me feeling positive. • It was quick, simple and easier.• She was amazing!

Half of the respondents were aged 16 and 17 years old.

An overwhelming majority of respondents (98%) were female.

6%9%

11%

27%23%

11%

11%

2%

Age

13141516171819No answer

n= 44

98%

2%Gender

MaleFemalePrefer not to sayNo answer

n= 44

Moving Forward

The success of the Clinical Nurse Specialist for Young People friends and family test and more importantly the excellent feedback received is a measure of the dedication and care our staff show towards our clients. This is important feedback not just to staff but to commissioners.

We look to continue and improve our services where ever possible and gather all feedback in order to do so. Please hand out the F&F cards at every clinical contact.