Corporate presentationNovember 2015

Corporate PresentationNovember 2015

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Index

OverviewOur vision Our MissionOur business verticalsOur infrastructureOur offerings

Our corporate social responsibilityOur clientsOur management teamOur Presence

Overview

¤ Fully legit Privately held firm registered under country regulations

¤ Business focus on BPM and ITES¤ 03 worldwide offices in two countries (UK & India)¤ 150+ seating capacity with 24/7 state of art call center in India¤ 10+ services provided¤ 10+ BPM clients and 50+ ITES clients¤ Business model can reduce cost up to 40%¤ Our Client base covers wide range of industries

Vision

As the company originated in India, Company has a vision to build and develop a system to assist foreign as well as Indian companies with their core operations effectively.

Mission

Our (Climax BPM’s) mission is to impel our system into agility with a clear direction.Our tagline is “global assistance that marks a change”

Corporate PresentationNovember 2015

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Our Offerings

BPM (Business Process Management)¤ Call Center (Inbound / Outbound)¤ Chat & Email support¤ Back-end Support¤ Online Portal Management (Amazon, Flipkart, EBay) ¤ We provide range of services from Tele-sales, Customer Service,

Loyalty / Customer Retention and Remote Technical Support.

ITES (IT enabled services)¤ Website Designing ¤ Web Applications¤ Software Development¤ Predictive dialers¤ Networking & cloud solutions

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Our Infrastructure Business Process Management

Climax BPM operates a scalable and robust technology infrastructure consisting of proprietary and customer developed applications and a completely converged secure global network. All critical components have redundancy and are designed to seamlessly allow redirecting traffic from one location to another. Climax BPM can integrate its systems with their client applications to align with client business process.

✓150+ seats capacity call center in Jaipur, India✓In-built resilience to ensure 99% uptime ✓12 Mbps TTSL leased line Internet Bandwidth with a backup of 04 Mbps Vodafone RF connection ✓120 International Voice Circuits

✓Outbound capacity▪Predictive Dialer, HP Enterprise Class servers and Database for B2C and B2B campaigns

✓Inbound capacity▪Toll Free and Geography specific Toll Numbers, 24 x 7 support

Our Infrastructure IT enabled services

We have a modern infrastructure with latest computers and software in Jaipur, a city in India. The developers work with Open Source, IBM and Microsoft technologies and we have Windows OS and Servers running SQL Server besides a mid-range IBM server running OS/400, WAS with DB2/UDB. The IDE most frequently used is Visual Studio Enterprise Architect from Microsoft and WebSphere Studio for Applications Development.

All medium and large size projects are managed through Project Management System (from Microsoft) and Ensemble (from Systems Dynamics). These programs help optimize resource usage and also help in tracking the progress and inter-office communication besides knowledge management. Ensemble also helps in automated workflow management.Our office of over 4500 square feet. The office is easily accessible and many software engineers’ commute time is less than ten minutes between their homes and the office. There are many premium shopping malls and entertainment centres in this location which is among the fastest growing areas of Jaipur. Jaipur is ranked as the lowest-cost-of-living metro of India.

At Climax BPM, we believe that "Once social change begins, it cannot be reversed. You cannot uneducated the person who has learned to read. You cannot humiliate the person who feels pride. You cannot oppress the people who are not afraid anymore. We have seen the future, and the future is ours." and advancing on this path dedicatedly, creates an exceptional difference in the society.

Climax BPM in support with our CSR Partner "Umeed-a hope for better life" is creating a difference in the mankind circle. It is a global society devotedly serviceable for the needy people especially children and women in Jaipur. They work round the clock for the kids to serve them with the basic necessities of life i.e. food, education and most importantly, inner happiness. UMEED is like a family for the poor children, as they put in full zeal and fidelity to support the kids with basic education & moral values.

Our corporate social responsibility CSR Partner – UMEED “ a hope for better life”

Our Clients

Corporate PresentationNovember 2015

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…

Team CLIMAXIANS …

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Has over 03 years of experience in Telecom, IT and ITES domain. Has worked with blue chip companies. Currently heads

the BPO division at Climax BPM.

CONTACT

India OfficeAddress: 52/210, Main V.T. Road, Mansarovar, Jaipur (20), IndiaWebsite: www.climaxbpm.comEmail: info@climaxbpm.com

UK OfficeAddress: 275 Featherstall Road North Oldham OL1 2NJ, United KingdomWebsite: www.telapy.co.ukEmail: info@telapy.co.uk

Quick Call? +91 9116009991-9993

Corporate PresentationNovember 2015

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