Client Survey 2008
51
ATR Client Survey Fall 2008
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Transcript of Client Survey 2008
ATR Client Survey
Fall 2008
1. Quality of Candidates
2005
2007
Avg.Poor Below Avg. Excellent N/AGood Avg.
Score
2008
1. Quality of Candidates
2005
2007
Avg.Poor Below Avg. Excellent N/AGood Avg.
Score
0 0 2 16 6 0 88%
2008
1. Quality of Candidates
2005
2007
Avg.Poor Below Avg. Excellent N/AGood Avg.
Score
0 0 2 16 6 0 88%
1 0 0 17 18 0 92%
2008
1. Quality of Candidates
2005
2007
Avg.Poor Below Avg. Excellent N/AGood Avg.
Score
0 0 2 16 6 0 88%
1 0 0 17 18 0 92%
1 0 8 31 8 2 85%2008
2. Quality of Employees
2005
2007
Poor BelowAvg. Avg. Good Excellent N/A Avg.
Score
2008
2. Quality of Employees
2005
2007
Poor BelowAvg. Avg. Good Excellent N/A Avg.
Score
0 0 2 14 8 0 89%
2008
2. Quality of Employees
2005
2007
Poor BelowAvg. Avg. Good Excellent N/A Avg.
Score
0 0 2 14 8 0 89%
0 0 0 16 18 2 93%
2008
2. Quality of Employees
2005
2007
Poor BelowAvg. Avg. Good Excellent N/A Avg.
Score
0 0 2 14 8 0 89%
0 0 0 16 18 2 93%
0 1 5 27 16 1 88%2008
3. Employee Reliability
2005
2007
Poor BelowAvg. Avg. Good Excellent N/A Avg.
Score
2008
3. Employee Reliability
2005
2007
Poor BelowAvg. Avg. Good Excellent N/A Avg.
Score
0 0 2 12 9 1 90%
2008
3. Employee Reliability
2005
2007
Poor BelowAvg. Avg. Good Excellent N/A Avg.
Score
0 0 1 19 14 2 91%
0 0 2 12 9 1 90%
2008
3. Employee Reliability
2005
2007
Poor BelowAvg. Avg. Good Excellent N/A Avg.
Score
0 0 1 19 14 2 91%
0 0 2 12 9 1 90%
2008 0 1 4 22 20 3 90%
4. Diverse Labor Pool
2005
2007
Poor BelowAvg. Avg. Good Excellent N/A Avg.
Score
2008
4. Diverse Labor Pool
2005
2007
Poor BelowAvg. Avg. Good Excellent N/A Avg.
Score
0 1 3 13 7 0 87%
2008
4. Diverse Labor Pool
2005
2007
Poor BelowAvg. Avg. Good Excellent N/A Avg.
Score
0 1 3 13 7 0 87%
0 1 2 11 21 1 93%
2008
4. Diverse Labor Pool
2005
2007
Poor BelowAvg. Avg. Good Excellent N/A Avg.
Score
0 1 3 13 7 0 87%
0 1 2 11 21 1 93%
2008 0 1 11 21 11 6 86%
5. Response Time
2005
2007
Poor BelowAvg. Avg. Good Excellent N/A Avg.
Score
2008
5. Response Time
2005
2007
Poor BelowAvg. Avg. Good Excellent N/A Avg.
Score
0 1 1 11 11 0 91%
2008
5. Response Time
2005
2007
Poor BelowAvg. Avg. Good Excellent N/A Avg.
Score
0 1 1 11 11 0 91%
0 1 0 6 29 0 97%
2008
5. Response Time
2005
2007
Poor BelowAvg. Avg. Good Excellent N/A Avg.
Score
0 1 1 11 11 0 91%
0 1 0 6 29 0 97%
2008 0 1 3 14 28 2 89%
6. Follow-up
2005
2007
Poor BelowAvg. Avg. Good Excellent N/A Avg.
Score
2008
6. Follow-up
2005
2007
Poor BelowAvg. Avg. Good Excellent N/A Avg.
Score
0 1 2 10 11 0 90%
2008
6. Follow-up
2005
2007
Poor BelowAvg. Avg. Good Excellent N/A Avg.
Score
0 1 2 10 11 0 90%
0 0 1 4 31 0 98%
2008
6. Follow-up
2005
2007
Poor BelowAvg. Avg. Good Excellent N/A Avg.
Score
0 1 2 10 11 0 90%
0 0 1 4 31 0 98%
2008 0 1 3 9 31 4 94%
7. Value vs. Pricing
2005
2007
Poor BelowAvg. Avg. Good Excellent N/A Avg.
Score
2008
7. Value vs. Pricing
2005
2007
Poor BelowAvg. Avg. Good Excellent N/A Avg.
Score
0 0 3 12 7 2 88%
2008
7. Value vs. Pricing
2005
2007
Poor BelowAvg. Avg. Good Excellent N/A Avg.
Score
0 0 3 12 7 2 88%
0 0 1 13 20 2 94%
2008
7. Value vs. Pricing
2005
2007
Poor BelowAvg. Avg. Good Excellent N/A Avg.
Score
0 0 3 12 7 2 88%
0 0 1 13 20 2 94%
2008 0 1 5 20 18 4 90%
8. Accuracy of Billing
2005
2007
Poor BelowAvg. Avg. Good Excellent N/A Avg.
Score
2008
8. Accuracy of Billing
2005
2007
Poor BelowAvg. Avg. Good Excellent N/A Avg.
Score
0 0 2 11 9 2 90%
2008
8. Accuracy of Billing
2005
2007
Poor BelowAvg. Avg. Good Excellent N/A Avg.
Score
0 0 2 11 9 2 90%
0 0 0 2 24 10 99%
2008
8. Accuracy of Billing
2005
2007
Poor BelowAvg. Avg. Good Excellent N/A Avg.
Score
0 0 2 11 9 2 90%
0 0 0 2 24 10 99%
2008 0 0 4 19 18 7 91%
9. Staff Availability
2005
2007
PoorBelowAvg. Avg. Good Excellent N/A
Avg.Score
2008
9. Staff Availability
2005
2007
PoorBelowAvg. Avg. Good Excellent N/A
Avg.Score
0 0 0 11 12 1 89%
2008
9. Staff Availability
2005
2007
PoorBelowAvg. Avg. Good Excellent N/A
Avg.Score
0 0 0 11 12 1 89%
0 0 0 3 33 0 99%
2008
9. Staff Availability
2005
2007
PoorBelowAvg. Avg. Good Excellent N/A
Avg.Score
0 0 0 11 12 1 89%
0 0 0 3 33 0 99%
2008 0 1 3 17 26 1 90%
10. Issue Resolution
2005
2007
Poor BelowAvg. Avg. Good Excellent N/A Avg.
Score
2008
10. Issue Resolution
2005
2007
Poor BelowAvg. Avg. Good Excellent N/A Avg.
Score
0 0 2 13 7 2 89%
2008
10. Issue Resolution
2005
2007
Poor BelowAvg. Avg. Good Excellent N/A Avg.
Score
0 0 2 13 7 2 89%
0 0 1 20 8 7 89%
2008
10. Issue Resolution
2005
2007
Poor BelowAvg. Avg. Good Excellent N/A Avg.
Score
0 0 2 13 7 2 89%
0 0 1 20 8 7 89%
2008 0 1 4 13 26 4 93%
11. Courtesy
2005
2007
Poor BelowAvg. Avg. Good Excellent N/A Avg.
Score
2008
11. Courtesy
2005
2007
Poor BelowAvg. Avg. Good Excellent N/A Avg.
Score
0 0 0 10 14 0 94%
2008
11. Courtesy
2005
2007
Poor BelowAvg. Avg. Good Excellent N/A Avg.
Score
0 0 0 10 14 0 94%
0 0 0 2 34 0 99%
2008
11. Courtesy
2005
2007
Poor BelowAvg. Avg. Good Excellent N/A Avg.
Score
0 0 0 10 14 0 94%
0 0 0 2 34 0 99%
2008 0 1 1 11 34 1 93%
12. Overall Experience
2005
2007
Poor BelowAvg. Avg. Good Excellent N/A Avg.
Score
2008
12. Overall Experience
2005
2007
Poor BelowAvg. Avg. Good Excellent N/A Avg.
Score
0 0 3 11 10 0 90%
2008
12. Overall Experience
2005
2007
Poor BelowAvg. Avg. Good Excellent N/A Avg.
Score
0 0 3 11 10 0 90%
0 0 0 2 34 1 99%
2008
12. Overall Experience
2005
2007
Poor BelowAvg. Avg. Good Excellent N/A Avg.
Score
0 0 3 11 10 0 90%
0 0 0 2 34 1 99%
2008 0 1 2 24 21 2 91%
Top Three Needs in a Staffing Firm?
Top Three Needs in a Staffing Firm?
2008 / 2007
Quality of Candidates 27 / 28
Quick Response 20 / 21
Pricing 13 /15
Customer Service 7 / 10
Reliability 2 / 4
