ClickSoftware Case Study Southern California Edison Utility
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Transcript of ClickSoftware Case Study Southern California Edison Utility
Case Study – Southern California Edison (SCE)
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Using ClickSoftware to Help Deliver a $9 Billion Capital Restructuring Program
Southern California Edison (SCE)• Provides reliable electricity supply to
more than 13 million people over a vast service area
• In conjunction with replacement of its transmission, substation and distribution infrastructure between 2007 and 2011, SCE sought optimal scheduling solution
• Implemented ClickSoftware product suite to help meet its short-term challenges and achieve its long-term restructuring objectives
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Challenges Company was supported by more than 76 separate IT systems Different scheduling methods and tools used by different business units – with overall lack of integration across the company, resulting in:
• Negative implications on business performance• “Best guess” time-scales for planning• Lack of visibility• Demand peaks, placing pressure on field crews;
demand lows, downtime 3Proprietary ad Confidential
Finding the Right Scheduling Solution• Extensive 6-month selection
process • Demonstration of 13 different
business scenarios
“It was a tough selection process, but it had to be, we wanted the best. We
graded each solution based on a set of key criteria and ClickSoftware was the
clear winner.” Evangeline Torres, Senior Project Manager Business Process & Technology Integration,
SCE
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Obvious AdvantagesTotal visibility
• Field resource availability• Capacity and demand
• Improved utilization of internal resources• Consistency of scheduling and dispatch processes• Improved ability to meet customer expectations• Better monitoring and management of scheduling costs
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Solution Implementation
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Implementation• First phase implementation started
in Fall 2007 and went live in 2008; started with Transmission and Distribution Unit
• Later expanded to SCE’s Transmission, Grid Operations, and Construction & Maintenance organizations
“Make no mistake, automating a process that has been performed manually by resources that perceive themselves as expert at managing resources is a very difficult one. The change management aspects were enormous. However, the benefit of a fully integrated system with the ability to proactively manage work
load and resource capacity has been worth the growing pains ...”
Ken Bodenhoefer, Senior ManagerBusiness Process & Technology Integration, SCE
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Click Schedule provides: • Complete view of field resources • Ability to allocate resources using
set rules that are based on the strategic priorities of the business
• Optimized scheduling, easy identification of scheduling gaps
• Ability to shuffle resources in response to increases/decreases in demand
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ClickSchedule - Customization• Automated workflows that that alert planners, equipment
and material managers, schedulers and construction coordinators if there are issues to be addressed prior to releasing the work to the field resources
• Automatic and sequential scheduling of necessary field crews, according to skill set/specialization; If a team is no longer available, ClickSchedule reschedules the job and reapportions the remaining crews to new tasks
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ClickAnalyzeHistorical business intelligence
• Operational performance• Key performance indicators
Insight into impact of projects on field resources
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ClickForecast• Workload demand
forecasting
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ClickPlan• Workforce capacity
planning
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“What If” Planning Considerations• ClickForecast and ClickPlan help
with long-term planning• Ability to create and consider
multiple “what-if” scenarios and their potential impact on the business
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Impact14Proprietary ad Confidential
Resource Utilization • Improved utilization of internal
resources• Improved consistency of scheduling
and dispatch processes• Improved relationships between
interfacing operational resources
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Improved Visibility• 360-degree view of field
resource availability• 360-degree view of capacity
and demands for field resources
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MonitoringAbility to better monitor and manage costs associated with scheduling
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Customer ServiceImproved ability to achieve customer satisfaction
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Performance
“In my mind ClickSoftware is the best business tool at our disposal to build flexibility into our business model and meet the infrastructure
renewal requirements head on. We are glad we acted when we did and we are delighted we
chose ClickSoftware.” Ken Bodenhoefer, Senior Manager
Business Process & Technology Integration, SCE
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Thank you