Click to edit Master title style Click to edit Master subtitle style E-books @ Melbourne Library...

Click to edit Master title style

Click to edit Master subtitle style

E-books @Melbourne Library Service


Click to edit Master subtitle styleMLS snapshot

• Five service points– City Library– North Melbourne Library– East Melbourne Library & Community Centre– Hub@Docklands Access point– www.mebournelibraryservice.com.au

• 47 EFT (65 people)

• $6.5 million operating budget



• 70% non-resident usage• Serving a rapidly increasing resident population

(2007=75,000, 2011=104,000)• 17-35 years – largest users• Time poor customers• City Library – busiest public library in Victoria• International student usage• 8%+ increase in usage per annum• Vertical communities• Cardless members• Attract people who are traditionally non-users• Both community and CBD library service



• Usage 2009-10– 79,964 members (45,000 active in 09-10)– 27,000 new members– 157,000 items in collection– 1,269,951 loans – 1,096,775 visits– 2,732,318 web page views (12 million+ hits)– 185,624 computer bookings– 28,000 database searches– Open 204.5 hours per week.


Click to edit Master subtitle styleSnapshot YTD 2011

• January – April 2011– 415795 loans (print and a/v)– 328670 visits – 60996 reserved items collected– 188000 unique visits to website– 13524 new members– 6293 e-audio/e-book loans– 1555 cardless members (301 verified)

North Melbourne Library closed all January 2011



2010


Click to edit Master subtitle styleTimeline

• September 2009– Overdrive e-audio (200 titles)

• October 2010– Overdrive e-books (400 titles)

• December 2010– Bolinda e-audio (400 titles)


Click to edit Master subtitle styleAccess


Click to edit Master subtitle styleCurrent collection

• 916 Overdrive e-books– 630 Adobe e-pub– 286 Adobe PDF

• 460 Overdrive e-audio– 132 MP3– 328 Windows media audio (WMA)

• 603 Bolinda e-audio (MP3)

• E-book turnover Jan-April=4 (5.2 e-pub)


Click to edit Master subtitle styleApril 2011- loans

• 706 Overdrive e-books (+40% on March)– 652 Adobe e-pub– 54 Adobe PDF

• 466 Overdrive e-audio– 178 MP3– 288 WMA

• 562 Bolinda e-audio

• 1734 e-loans in total


Click to edit Master subtitle styleUsage

• What is hot– Crime and mystery– Contemporary fiction– Classic fiction– Romance

• What is not– Graphic novels


Click to edit Master subtitle styleSuccess!

• Critical mass• Ask the customers• Improve access (Cardless membership)• Work closely with the vendor(s)• Promote heavily and frequently• Regularly add content • Monitor usage continuously• Increase internet bandwidth• Focus on access not the device


Click to edit Master subtitle styleEnhancements

& improvements

• Improve access via library catalogue

• Consortia arrangement

• Lobby the publishing industry


Click to edit Master subtitle styleAccess


Click to edit Master subtitle styleChallenges

• Publisher resistance • Range and quality of titles• Available content v actual demand• Digital Rights Management (DRM) limiting

content to particular devices eg Amazon to Kindle

• Geographic restrictions eg some publishers won’t allow access for Australia



• Software requirements

• Various formats (pdf/epub/mp3/wma)

• Many players/vendors

• Seamless user access

• Integration with ILMS and library catalogue

• Inconsistent loan periods

• Resistance to consortia arrangements



• Licence agreements and membership

• One copy per user limitation

• Budget constraints (capital v operational)

• Who owns the content

• What about LOTE?


Click to edit Master subtitle styleComing up in 2011/12• Freegal

• Southbank Library – digital focus

• Investigating other e-book providers (3M)



Questions

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Documents

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