Cleverlance Group Company overview. Cleverlance Company Profile We CREATE and apply IT solutions and...

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Cleverlance Group Company overview

Transcript of Cleverlance Group Company overview. Cleverlance Company Profile We CREATE and apply IT solutions and...

Page 1: Cleverlance Group Company overview. Cleverlance Company Profile We CREATE and apply IT solutions and services that support and develop your Business vision:

Cleverlance GroupCompany overview

Page 2: Cleverlance Group Company overview. Cleverlance Company Profile We CREATE and apply IT solutions and services that support and develop your Business vision:

Cleverlance Company ProfileWe CREATE and apply IT solutions and services that support and develop your Business vision: larger and smaller.

We provide consulting services and software solutions for YOU.

FAST 50 (Deloitte & Touche) Cleverlance is the fastest growing SW development company in the Czech Republic (2004-2006, 2008-2010)

Page 3: Cleverlance Group Company overview. Cleverlance Company Profile We CREATE and apply IT solutions and services that support and develop your Business vision:

Company Values Client focus

Measured by our client‘s success Result oriented

Our results are our sales strategy Integrity

Delivered as promised Transparency

communication and management decision principals „ Appetite to evolve“- ICT incubator

Our employees are our future Product portfolio

Page 4: Cleverlance Group Company overview. Cleverlance Company Profile We CREATE and apply IT solutions and services that support and develop your Business vision:

Services Value Proposition PortfolioConsulting

Opportunities for the client’s growth Proposal of solutions to problems that restrict business Support in developing new products and services

Application design and IT infrastructure proposal Feasibility study IS security design and consulting

Development and implementation of SW solution and products Testing, user training and business rollout Application & IT infrastructure performance monitoring

Application support and development of implemented solution Help desk

Outsourcing of testing teams Outsourcing of operation and support teams Outsourcing of development teams

Solution proposal

Implementation

Application support

Outsourcing

Page 5: Cleverlance Group Company overview. Cleverlance Company Profile We CREATE and apply IT solutions and services that support and develop your Business vision:

Management

Jiří BíbaCEOresponsible for Cleverlance Group executive managementand strategy

Petr ŠtrosCEO CES BUresponsible for managment of major CES business unit and sales operation

Vít UrbanecCFOresponsible for Cleverlance Group finance management

Page 6: Cleverlance Group Company overview. Cleverlance Company Profile We CREATE and apply IT solutions and services that support and develop your Business vision:

Group StructureCleverlance Group a.s.

Cleverlance Enterprise Solutions a.s.

(100%)

CleverlanceSlovakia s.r.o.

(100%)

Cleverlance H2B a.s.

(100%)

AEC, spol. s.r.o.

(100%)

AEC Bratislava s.r.o.

(100%)

TrustPort a.s.(100%)

CTS a.s.(80%)

Cleverlance Enterprise Solutions a.s., Prague, CZ, the biggest holding company, covering operations of CES, CTS and FSPL (Cleverlance Enterprise Solutions, Clever Trading Solution, Financial Services ProductionL) business units.

Cleverlance Slovakia s.r.o., Bratislava, SK, covering Cleverlance branded group operations on Slovak IT market.

Cleverlance H2B a.s., Brno, CZ, internal product development company, receiving EU subsidies for IT industry.

AEC, spol. s.r.o., Brno, CZ, IT security company (IT securities services provider and 3rd party security software licenses reseller), covering business units SECURITY a AEC VAR (value added reseller).

AEC Bratislava, s.r.o., Bratislava, SK, covering AEC branded group activities in Slovakia.

Trustport a.s., Brno, CZ, develops and sells the antivirus and security software TrustPort Antivirus.

CTS a.s., Prague, CZ, develops software solutions for trading on capital markets

Page 7: Cleverlance Group Company overview. Cleverlance Company Profile We CREATE and apply IT solutions and services that support and develop your Business vision:

Business operation model

Page 8: Cleverlance Group Company overview. Cleverlance Company Profile We CREATE and apply IT solutions and services that support and develop your Business vision:

Cleverlance Enterprise SolutionsCompany overview

Page 9: Cleverlance Group Company overview. Cleverlance Company Profile We CREATE and apply IT solutions and services that support and develop your Business vision:

Company presentationWe are Cleverlance Enterprise Solutions.

We create and apply IT solutions and services that support and develop business visions, both large and small.

In short, we provide consultancy services and supply software solutions.

Analysis

Solution designs

Development

Testing

Project management

Consultation

Performance tests

IT security

Integration

Application support

Outsourcing

Page 10: Cleverlance Group Company overview. Cleverlance Company Profile We CREATE and apply IT solutions and services that support and develop your Business vision:

ConsultationThe most senior project managers, analysts and architects, whose objective is to realize measurable business benefits for the client by pooling their resources

Specializations Loans, repayments, pensions OSS & BSS Business integration Sales support IT Governance Mobile solutions CRM

Analysis

Solution designs

Development

Testing

Project management

Consultation

Performance tests

IT security

Integration

Application support

Outsourcing

Page 11: Cleverlance Group Company overview. Cleverlance Company Profile We CREATE and apply IT solutions and services that support and develop your Business vision:

Analysis

We focus on: Portal solutions - intranets, extranets Workflow – DMS, approval, trading Data interpretation – reports, BI, monitoring Ux – User experience design Mobile applications and their utilization CRM

Our standards: IDEF, ITIL, BPMN and OMG UML certificates Business Analysis Body of Knowledge (BABOK)

Analysis

Solution designs

Development

Testing

Project management

Consultation

Performance tests

IT security

Integration

Application support

Outsourcing

50+ analysts specialising in telecommunications, banking, insurance and business companies

Page 12: Cleverlance Group Company overview. Cleverlance Company Profile We CREATE and apply IT solutions and services that support and develop your Business vision:

Solution designsA correctly designed architecture is the foundation of the entire project!

we address business requirements head on

we provide cost-effective solutions we take account of new trends and

recommend future development

When designing solutions we provide comprehensive coverage of :

Enterprise architecture Infrastructure and hosting We calculate HW/SW licenses

Analysis

Solution designs

Development

Testing

Project management

Consultation

Performance tests

IT security

Integration

Application support

Outsourcing

Page 13: Cleverlance Group Company overview. Cleverlance Company Profile We CREATE and apply IT solutions and services that support and develop your Business vision:

DevelopmentA team of 200+ specialists in Java/.Net/DB

We use standard, up-to-date technologies Importing external codes is no problem We make no attempt at vendor lock-in

We use tried-and-tested procedures supplemented by innovation:

Market segment specialization Mobile applications, social networks Our own frameworks, multichannel, MDA Secure development methodology High performance and accessibility Typical reference: Vodafone Park

Analysis

Solution designs

Development

Testing

Project management

Consultation

Performance tests

IT security

Integration

Application support

Outsourcing

Page 14: Cleverlance Group Company overview. Cleverlance Company Profile We CREATE and apply IT solutions and services that support and develop your Business vision:

IntegrationManagement of customer integration departmentsSolution architecture designImplementation of integration services, SOAOutsourcing of entire platforms

Product spheres: Business Process Management Enterprise Service Bus Service Registry and Repository

We work with strong partners Oracle, IBM, Tibco, …

Analysis

Solution designs

Development

Testing

Project management

Consultation

Performance tests

IT security

Integration

Application support

Outsourcing

Page 15: Cleverlance Group Company overview. Cleverlance Company Profile We CREATE and apply IT solutions and services that support and develop your Business vision:

TestingWe offer various services in different forms:

Customized software testing Outsourcing of test team Supply of specialist capacities Software testing consultancy services

Most important banking references:

Analysis

Solution designs

Development

Testing

Project management

Consultation

Performance tests

IT security

Integration

Application support

Outsourcing

Page 16: Cleverlance Group Company overview. Cleverlance Company Profile We CREATE and apply IT solutions and services that support and develop your Business vision:

Performance testsPerformance test services provided :

Feasibility studies Sector consultation Analysis of applications from the point of

view of performance tests Implementation of performance tests Final evaluation

Analysis

Solution designs

Development

Testing

Project management

Consultation

Performance tests

IT security

Integration

Application support

Outsourcing

Page 17: Cleverlance Group Company overview. Cleverlance Company Profile We CREATE and apply IT solutions and services that support and develop your Business vision:

Project managementWe deliver high quality projects on time and within budget.

We optimize expenses thanks to our extensive knowledge of the IT sphere

We have extensive experience and can anticipate complications and manage risk

We encourage open communication with the client

We use standard methodologies such as PMI, PRINCE 2, ITIL...

Analysis

Solution designs

Development

Testing

Project management

Consultation

Performance tests

IT security

Integration

Application support

Outsourcing

Page 18: Cleverlance Group Company overview. Cleverlance Company Profile We CREATE and apply IT solutions and services that support and develop your Business vision:

Application support Support for applications supplied by

Cleverlance Support for external applications

Services provided: Helpdesk Failures corrected with guaranteed SLA On-call up to 7x24 Change management (minor development) Release management Remote HW and SW administration Outsourcing of HW and SW Monitoring Reporting

Analysis

Solution designs

Development

Testing

Project management

Consultation

Performance tests

IT security

Integration

Application support

Outsourcing

Page 19: Cleverlance Group Company overview. Cleverlance Company Profile We CREATE and apply IT solutions and services that support and develop your Business vision:

IT security identification and assessment of

information risks; definition and implementation of the right

counter-measures; design and implementation of information

security management system; design and implementation of technical

security; penetration tests and audits of information

systems; design of security processes and processing

of documentation; security audits and inspections, and others.

Analysis

Solution designs

Development

Testing

Project management

Consultation

Performance tests

IT security

Integration

Application support

Outsourcing

Page 20: Cleverlance Group Company overview. Cleverlance Company Profile We CREATE and apply IT solutions and services that support and develop your Business vision:

Outsourcing Webhosting Server hosting Server housing

Operational support services: HW administration and maintenance SW administration and maintenance Monitoring Backup Security Backup solutions

Analysis

Solution designs

Development

Testing

Project management

Consultation

Performance tests

IT security

Integration

Application support

Outsourcing

Page 21: Cleverlance Group Company overview. Cleverlance Company Profile We CREATE and apply IT solutions and services that support and develop your Business vision:

Customers

Page 23: Cleverlance Group Company overview. Cleverlance Company Profile We CREATE and apply IT solutions and services that support and develop your Business vision:

Major CustomersO

ther

sTE

LCO

Page 24: Cleverlance Group Company overview. Cleverlance Company Profile We CREATE and apply IT solutions and services that support and develop your Business vision:

Bankingsector Division overview

Page 25: Cleverlance Group Company overview. Cleverlance Company Profile We CREATE and apply IT solutions and services that support and develop your Business vision:

Solution Portfolio

Direct bankingInternet banking Mobile banking

IVR Identification and authentication methods

Electronic payment systems

Investment banking

Payment systemsand cards

Mortgages and loans

Front-end solution

Trading system for investment instruments

Settlement system

Connecting to the securities exchange

Electronic and Internet payment systems Payment card customization systems

SEPA Electronic invoicingMicro-payment systems

Process management System for managing collateral portfolio

Document management CollectionsFront-end application for

acquiring loans

Uniform front-endfor branches Front-end for dealers Front-end for

partners

System integrationProcess analysis Development and application design

Page 27: Cleverlance Group Company overview. Cleverlance Company Profile We CREATE and apply IT solutions and services that support and develop your Business vision:

Our Products

Page 28: Cleverlance Group Company overview. Cleverlance Company Profile We CREATE and apply IT solutions and services that support and develop your Business vision:

CMB | Clever Mobile BankerMobile application for smartphones enabling administration of personal or company´s finance portfolio

Empathetic approach:

Extensive market research Interviews with customers More than 260 ideas for

original functions Intuitive ergonomics Tested with users

Page 29: Cleverlance Group Company overview. Cleverlance Company Profile We CREATE and apply IT solutions and services that support and develop your Business vision:

CPS | Clever Pension SystemModular information system assuring the complex support of pension funds processes providing:

Standard pension savings (II. pillar) Additional pension saving (III. pillar)

Key benefits:

Coverage of all processes related to pension fund company

Support of the flexible investment tools

Integrated users environment

Acceleration of finance process flow

Page 30: Cleverlance Group Company overview. Cleverlance Company Profile We CREATE and apply IT solutions and services that support and develop your Business vision:

MBS | Multichannel Banking SystemMBS is the banking system intended especially for:

Smaller bank institutions Credit unions and credit banks Co-operative and loan banks

Basic subsystems:

Internet banking system

Branch office system

Back-office banking system

Call center

Administration system

Page 31: Cleverlance Group Company overview. Cleverlance Company Profile We CREATE and apply IT solutions and services that support and develop your Business vision:

LPM | Loan Process ManagementComplex process tool focused on loan and credit processes management and optimization in financial institutions

Key benefits:

Support of flexible changes implementation in business processes

Automatic controls and decisions

Integrated process monitoring

Integration with direct channel systems

Page 32: Cleverlance Group Company overview. Cleverlance Company Profile We CREATE and apply IT solutions and services that support and develop your Business vision:

CCLS | Clever Consumer Loan Suite

Marketing Sales Operations /Customer Care Collections

Online Portal

LeadMngt.

Paper Applications scan / OCR

Online Applications

CampaignMngt.

Partner Portal

Mobile App.

Application Scoring

Credit Account Mngt.

Selfcare Portal

PaymentModule

Soft Collections

Hard Collections

Recovery Agents Portal

Mobile App. Agents Mobile App.

Accounting / Financial Module

Core

Pro

cess

esSu

ppor

t Pr

oces

ses

Tech

nolo

gy

MicrosoftDynamics CRM

MicrosoftDynamics NAV

MicrosoftSharepoint, ASPX.NET

iOS, Android

Covers the entire process chain of a credit company

Partner Mngt. /

Commisions

Credit Approval

Page 33: Cleverlance Group Company overview. Cleverlance Company Profile We CREATE and apply IT solutions and services that support and develop your Business vision:

Telcosector Division overview

Page 34: Cleverlance Group Company overview. Cleverlance Company Profile We CREATE and apply IT solutions and services that support and develop your Business vision:

Solutions Portfolio

SFASelfcare Portal Solutions

IVR Mobile ApplicationsCRM

CompetenceDemand Management

Quality Assurance

Project Management

Software Development

Enterprise SolutionsSecurity

Outsoursing Services

Enterprise Integration

Application Support and Maintenance

Page 35: Cleverlance Group Company overview. Cleverlance Company Profile We CREATE and apply IT solutions and services that support and develop your Business vision:

Customer Portfolio

SFA

Competence

Enterprise Solutions

Page 36: Cleverlance Group Company overview. Cleverlance Company Profile We CREATE and apply IT solutions and services that support and develop your Business vision:

Outsourcing servicesGain business advantage and reduce your expense Professionalism, flexibility and customer understanding are the some of the main advantages why our customers selected Cleverlance as their partner.

Our solution includes:

Transition phase

Contract preparation; Management and planning; Team setup; Processes and SLA setup; Knowledge transfer; Communication

Routine operation

Service management and planning; SLA monitoring, reporting and evaluation; Project management, planning and reporting; Quality control; Knowledge sharing; Communication

Service improvement

SLA management, monitoring, reporting, evaluation and improvement

Processes monitoring, measurement, evaluation and improvement

Key benefits:

Shorten the time to market through flexible team size, agile development and business understanding,

reduce IS/IT costs by the dynamic team size optimization ,

increase competitiveness by focusing on primary business and the transfer of responsibility for supporting tasks on outsourcing partner,

increase the quality of delivery through setup of contract, SLA and processes which allow you to proactively monitor and manage the priority and quality of delivered projects,

ensure consistent quality of service and thus increase customer satisfaction.

Page 37: Cleverlance Group Company overview. Cleverlance Company Profile We CREATE and apply IT solutions and services that support and develop your Business vision:

Outsourcing servicesGain business advantage and reduce your expense

Our solution includes:

Application development outsourcing

Enterprise Integration outsourcing

Quality assurance outsourcing

Support and Maintenance service outsourcing

Key benefits:

Shorten the time to market through flexible team size, agile development and business understanding,

reduce IS/IT costs by the dynamic team size optimization ,

increase competitiveness by focusing on primary business and the transfer of responsibility for supporting tasks on outsourcing partner,

increase the quality of delivery through setup of contract, SLA and processes which allow you to proactively monitor and manage the priority and quality of delivered projects,

ensure consistent quality of service and thus increase customer satisfaction.

Page 38: Cleverlance Group Company overview. Cleverlance Company Profile We CREATE and apply IT solutions and services that support and develop your Business vision:

Application Support & Maintenance

Gain extraordinary customer satisfaction with your applications and reduce your expense

Thanks to this support you will always be sure that you and your customers will have your applications available in excellent condition to access your service.Typical issues we solve:

First level support, Second level support, Third level support

Small application enhancement to improve application performance, stability and implementation of customer's demands to improve customer satisfaction

SLA setup, monitoring, reporting, evaluation and improvement

Application support and Maintenance process setup, monitoring, measurement, evaluation and improvement

Knowledge bases development and knowledge sharing

Proactive application monitoring, evaluation and analysis for application failure prevention

Key benefits:

Extraordinary customer satisfaction with your application service level to increase competitiveness,

ensure consistent quality of service thanks to SLA and processes management and thus increase customer satisfaction,

reduce IS/IT costs by continual improvement of application quality thanks to proactive monitoring, analysis and application tuning.

Page 39: Cleverlance Group Company overview. Cleverlance Company Profile We CREATE and apply IT solutions and services that support and develop your Business vision:

Enterprise IntegrationTypical problemswe solve:

Customer seeks technical implementation of BPM processes.

Customer seeks technical implementation of BAM.

Customer afflicted by ineffective cooperation between business and IT.

Customer has problems with BPM platform performance, long response times.

Business “can’t see” services and is forced to deal with everything through IT.

Gain a transparent environmentfor cooperation among applicationsSecurity, guarantee and professionalism. These are some of the main advantages when you use integration services from Cleverlance. Customers value our cooperation in many fields: whether in administrating integrations platforms with clearly set deadlines and quality, or in connecting new systems in an integration platform. Everything is undertaken with full monitoring of its course and the SLA parameters. This consists of a whole range of technology and knowledge needed for carrying out EAI (Enterprise Application Integration) projects.

Page 40: Cleverlance Group Company overview. Cleverlance Company Profile We CREATE and apply IT solutions and services that support and develop your Business vision:

Enterprise Mobility

We develop mobile applications for customer service customer self-care field service field sales

Why choose Cleverlance: 10 year experience developing mobile applications for

enterprise customers competence in integration of mobile applications with

enterprise back-end systems (mobile development frameworks and middleware)

focus on mobile access security focus on IT management needs (e.g. mobile device

management)

Page 41: Cleverlance Group Company overview. Cleverlance Company Profile We CREATE and apply IT solutions and services that support and develop your Business vision:

Industry & Insurancesector Division overview

Page 42: Cleverlance Group Company overview. Cleverlance Company Profile We CREATE and apply IT solutions and services that support and develop your Business vision:

Industry Insurance SegmentSolutions & Services Portfolio

Customer RelationshipManagementMS CRM

Account and ContactManagement

Interaction Managementand History

Activity Management Real-time Insightsand Analytics

Marketing Automation

Customer Services

Workforce ManagementP@W People at Work

Enterprise MobilityRight Time

Enterprise IntegrationBizTalk, Oracle, IBM

Service to SaleSelf-care Portals Mobile Self-care

Planning and Scheduling Work-flow Systems

Resource OptimizationResource Management

Field Sales Field Service

MobileApplications

Mobile Device ManagementMobile Security

Enterprise Architecture Design SOA Integration

Application Development Mobile Integration Gateway

Sales Management

Back-office Systems

Page 43: Cleverlance Group Company overview. Cleverlance Company Profile We CREATE and apply IT solutions and services that support and develop your Business vision:

Enterprise Integration

Customer Portfolio

Customer RelationshipManagement

Customer Services

Workforce Management

Enterprise Mobility

Security

CASH GATE

Criminal Record(Ministry of

Justice)

Page 44: Cleverlance Group Company overview. Cleverlance Company Profile We CREATE and apply IT solutions and services that support and develop your Business vision:

Customer Relationship Management

Microsoft Dynamics CRM - a comprehensive solution for customer relations management, providing all tools and functions needed to create and maintain a good overview of customers – from the first contact, to sales, to ensuing customer care.

Key benefits:

Increase the productivity of your sales force,

shorten the sales cycle, make the most of

available sales opportunities,

make more reliable revenue forecasting,

introduce sales processes that can be monitored and managed,

ensure consistent customer care and thus increase their satisfaction.

Page 45: Cleverlance Group Company overview. Cleverlance Company Profile We CREATE and apply IT solutions and services that support and develop your Business vision:

Sales ManagementManage and monitor your sales in real time

Our solution includes:

Information on customers + rules for gathering the information and updating it. Best practices, how to motivate salespeople to accept and observe rules.

Management of business opportunities, set methodologies for managing the sales cycle appropriate for the various sectors, best practices for sales-force motivation to work with opportunities according to this methodology.

Dashboards for salespeople and management providing for on-line monitoring of sales-force performance and that of the entire sales network, revenue forecasting, best practices, how to make use of this information to manage, coach and motivate your sales force.

Key benefits:

Increase the productivity of your sales force,

shorten the sales cycle, make the most of

available sales opportunities,

make more reliable revenue forecasting,

introduce sales processes that can be monitored and managed,

ensure consistent customer care and thus increase their satisfaction.

Page 46: Cleverlance Group Company overview. Cleverlance Company Profile We CREATE and apply IT solutions and services that support and develop your Business vision:

Customer ServicesMicrosoft Dynamics CRM provides information on customers, functions for managing service cases (requests), the history of services and a knowledge base directly on the desktop of customer services representatives and of their managers. This enables you to offer customer consistent and effective services that strengthen customer loyalty and increase your profits.

Key benefits:

Increase the productivity of your sales force,

shorten the sales cycle, make the most of

available sales opportunities,

make more reliable revenue forecasting,

introduce sales processes that can be monitored and managed,

ensure consistent customer care and thus increase their satisfaction.

Page 47: Cleverlance Group Company overview. Cleverlance Company Profile We CREATE and apply IT solutions and services that support and develop your Business vision:

Activity Management

Management and changes of sales campaign any time during its course

By connecting the CRM system and mobile technology, the way a campaign is carried out can be managed and even changed over its course.

Thanks to the immediate entering of the meeting’s results, the development of the campaign can be monitored as it is carried out. If it’s not going as expected, the campaign’s conditions can be changed. If some salespeople are having problems while others sell (everything is seen centrally), the reasons for this can be ascertained. The salespeople too have a major advantage in this. They can follow their progress online: how much they’ve already made during the campaign and how much they can make. What percent of sales from the campaign they’ve already managed and how many they still have time for. The system also tactfully corrects and motivates salesperson performance.

Key benefits:

Increased success rate and return on campaign.

Prompt prevention of campaign failure – ascertaining possible problems after launching a campaign, possibility of correcting campaign as it is being conducted.

Sales force motivation.

Possibility of coaching salespeople thanks to performance monitoring, management by activities and their comparison with others.

Page 48: Cleverlance Group Company overview. Cleverlance Company Profile We CREATE and apply IT solutions and services that support and develop your Business vision:

Service to Sales

Join service and salesinto a single compact whole

Perhaps you don’t know it, but your service technicians can be the best salespeople in the world. Even though they’ll tell you that they’re not salespeople. They don’t even have to pass any of the demanding courses of sales technicians.

Imagine a service technician who is making a service call to a customer. Along with repairing or installing the necessary thing for the customer, he can also offer him a new service. The technician learns of the right offer using a smart phone device. For the mobile phone will be connected to the central CRM system, which obviously has information on all products that the customer hasn’t yet taken advantage of, and the service technician can offer them to him right on the spot.

Key benefits:

Soft selling via service technicians.

Improving the quality of information on a customer owing to the connection between the salespeople and service technicians, which translates into a higher sales-force success rate.

Increase in sales and profitability per customer.

Page 49: Cleverlance Group Company overview. Cleverlance Company Profile We CREATE and apply IT solutions and services that support and develop your Business vision:

People@Work Workforce Management

Manage your staff anywhere, anytimewith our mobile system

Thanks to this system providing mobile management of work resources, you will always be sure that your people are where they should be. You’ll also be certain that they know what they should do, that they’ll do an efficient and high quality job. The more efficiently your company works, the more satisfied your customers will be and your employees too, of course. With PeopleAtWork this is easy to achieve thanks to the clear arrangement and simplification of even the most complicated corporate processes.

Key benefits:

Savings of direct costs thanks to reduced staff – fewer people do more work.

More precise logistics and administration – for instance, best possible routes and plans, which means fewer kilometres and saves fuel and people’s time.

Improving customer services facilitates service interventions, increases the potential for sales on the spot with the customer and increases customer satisfaction.

Page 50: Cleverlance Group Company overview. Cleverlance Company Profile We CREATE and apply IT solutions and services that support and develop your Business vision:

Portal Solutions

We provide ready-to-made portals for customer service customer self-care document management community platforms

Technologies we use

Key benefits:

More information on the behavior and traits of users.

Solution seamlessly connects the world of mobile phones and of the Internet.

An excellent platform for cross-selling and up-selling.

Thanks to the solution’s openness, connecting to third-party services and products is easy.

The possibility of building an independently profiting platform with advertisements integrated.

A robust solution that enables the application to be easily expanded.

Page 51: Cleverlance Group Company overview. Cleverlance Company Profile We CREATE and apply IT solutions and services that support and develop your Business vision:

Enterprise Mobility

We develop mobile applications for customer service customer self-care field service field sales

Why choose Cleverlance: 10 year experience developing mobile applications for

enterprise customers competence in integration of mobile applications with

enterprise back-end systems (mobile development frameworks and middleware)

focus on mobile access security focus on IT management needs (e.g. mobile device

management)

Page 52: Cleverlance Group Company overview. Cleverlance Company Profile We CREATE and apply IT solutions and services that support and develop your Business vision:

The right information at the right timeat any place

The Right Time framework can easily, swiftly and securely transfer any agenda from company systems to the mobile devices of your employees, customers or business partners.

Key benefits: Facilitating company processes

and decision-making in real time by up to 40% (on average by 27%) when tasks are resolved in the field.

Increase in productivity by up to 35% (on average by 24%) owing to more efficient use of time and possibility to monitor staff.

Increase in return customers and customer loyalty by up to 26% (on average 20%) owing to ability to record opportunities directly with the customer.

Increase in ability to resolve a problem promptly and on the first attempt by up to 31% (on average by 20%).

Improvement in SLA observance by up to 24% (on average by 16%).

Higher staff productivity in field, reduction of time at the workplace and minimising of administration work.

Page 53: Cleverlance Group Company overview. Cleverlance Company Profile We CREATE and apply IT solutions and services that support and develop your Business vision:

Enterprise IntegrationTypical problemswe solve:

Customer seeks technical implementation of BPM processes.

Customer seeks technical implementation of BAM.

Customer afflicted by ineffective cooperation between business and IT.

Customer has problems with BPM platform performance, long response times.

Business “can’t see” services and is forced to deal with everything through IT.

Gain a transparent environmentfor cooperation among applicationsSecurity, guarantee and professionalism. These are some of the main advantages when you use integration services from Cleverlance. Customers value our cooperation in many fields: whether in administrating integrations platforms with clearly set deadlines and quality, or in connecting new systems in an integration platform. Everything is undertaken with full monitoring of its course and the SLA parameters. This consists of a whole range of technology and knowledge needed for carrying out EAI (Enterprise Application Integration) projects.

Page 54: Cleverlance Group Company overview. Cleverlance Company Profile We CREATE and apply IT solutions and services that support and develop your Business vision:

CleverBSSComprehensive solution for virtual operators

Page 55: Cleverlance Group Company overview. Cleverlance Company Profile We CREATE and apply IT solutions and services that support and develop your Business vision:

Who is CleverBSS aimed at:

RAN Network Switches

Value Added

Services

Backend systems

Marketing, branding

Points of Sale

Branded reseller

Mobile virtual network enabler (MVNE)

Mobile network operator (MNO)

Clever BSS

Full Mobile virtual network operator (Full MVNO)

Service provider

Page 56: Cleverlance Group Company overview. Cleverlance Company Profile We CREATE and apply IT solutions and services that support and develop your Business vision:

We deliver a complex solution based on your business needs and ideas

Incorporated into the existing IT Architecture

Integration Processes Initial configuration Telco business

consulting Roadmap of further

development

Clever BSS

Hosting mobile network provider

CRM

Web SelfCare

MobileSelfCare IVR Portal for

Partners

BillingRecharging Channels

Page 57: Cleverlance Group Company overview. Cleverlance Company Profile We CREATE and apply IT solutions and services that support and develop your Business vision:

SMARTSocial Media AcceleRaTor

Page 58: Cleverlance Group Company overview. Cleverlance Company Profile We CREATE and apply IT solutions and services that support and develop your Business vision:

Solution for Big Data Analysis

Gathering and evaluation of unstructured data from social networks and other online sources.

Page 59: Cleverlance Group Company overview. Cleverlance Company Profile We CREATE and apply IT solutions and services that support and develop your Business vision:

SMART – your business advantage

unique tool for market research and business intelligence covers main social media (Facebook, Twitter, LinkedIn, G+, VKontakte)

and other internet resources (RSS, Discussion Boards, Web Pages)

many possibilities of use:

identification of churn patterns or segments

determination of ROI

detecting problems and possibilities of a product

gathering information about the customer and his sentiment

towards a brand etc.

ready for international use

currently, we use the IBM Content Analytics Tool

Page 60: Cleverlance Group Company overview. Cleverlance Company Profile We CREATE and apply IT solutions and services that support and develop your Business vision:

CTS TRADE ITCompany presentation

Page 61: Cleverlance Group Company overview. Cleverlance Company Profile We CREATE and apply IT solutions and services that support and develop your Business vision:

CTS TRADE IT

Clever Trading Solution

Financial market portals

SLA, guarantees Tracking leg. changes

Development & consulting

Monitoring trends

Training

http://cts.cleverlance.com

Custom development of SW products, bodyshopping specialists

Employees : 23Member of Cleverlance Group

Branches: Prague, Brno, Bratislava

Support:EME Region

Page 62: Cleverlance Group Company overview. Cleverlance Company Profile We CREATE and apply IT solutions and services that support and develop your Business vision:

The Clever Trading Solution

CTS Main characteristics Cost performance - enterprise solution for reasonable price Success story: Quartz replacement in Slovenska sporitelna (Erste group) Online connectivity to:

Prague stock Exchange Bratislava stock exchange Xetra markets available (Frankfurt SE, Vienna SE, LjublanSE)

FIX interface for trading and SWIFT interface for settlement and corporate actions 3 tier architecture with scalability and performance System born in 2008, based on world-wide supported products End user or Branch web client and thick client on headquarters

CTS Enhancement 2012 – 2014 (planned investment by Cleverlance) Fund depository (funds portfolios monitoring, NAV calculation, regulatory reporting, etc.) CTS Funds (global funds management in CTS) CTS Mobile (on-line trading by smartphones – iOS, Android OS based)

Refe

renc

es

Case study SLSP

Page 63: Cleverlance Group Company overview. Cleverlance Company Profile We CREATE and apply IT solutions and services that support and develop your Business vision:

CTS added value• All in one modular SW• Cost saving Solution (OPEX, CAPEX) thanks to a share model (implementation

costs can be splitted between more customers)• Bergain pricing with comparition to world wide suppliers (Misys, ORC,

CALYPSO, etc.)• Wide range of pre-implemented interfaces (ORC, REUTERS (MISYS) – KONDOR,

K+, KTP; BLOOMBERG, SYMBOLS, SIEBEL, FINACLE, FINANTIX, ECETRA, KOHA) = easy and cheap integration in customers side

• Expirienced team, deep knowledge of investment banking processes and accounting methodology, international standardns MIFID, ESMA

• High performance, high availability

Page 64: Cleverlance Group Company overview. Cleverlance Company Profile We CREATE and apply IT solutions and services that support and develop your Business vision:

CTS - the big picture

Phone

Branch

WEB

SWIFT

Market Partner Broker Custodian Registry

Front officeOrder validationOrder filling on marketsMarket makingIPO managementTrade confirmationsPosition keepingP/L reporting

Back officeOTC settlementContractual settlementSettl. confirmationsAutomatic EoD proceduresStatic data managementReconciliationReporting

CustodySettlement instructionsCorporate ActionsSafekeeping billing

Portfolio mng.

Bank portfoliosMethodology according IASHistorical portfolioreconstruction

Accounting

Account scheme definitionInterface to CBS

Data FeedProvider

Regulator

Page 65: Cleverlance Group Company overview. Cleverlance Company Profile We CREATE and apply IT solutions and services that support and develop your Business vision:

CTS architecture

Data layerMS SQL 2008 R2 / 2012MS Reporting Services

Application layerWIN32 service .NET FRWK 4.0 Extend.

Present. LayerThin clientInternet Explorer 8

Rich clientWinForms .NET FRWK 4.0

Extended

AppServer

CTS client 2

DB 2

DB 1

EventDispatcher

CTS client 1

DB 2

Activity Log

Stock Exch.

AppServer3

AppServer2

WebServerIIS

IE

Page 66: Cleverlance Group Company overview. Cleverlance Company Profile We CREATE and apply IT solutions and services that support and develop your Business vision:

CTS markets, disrtibution channels

CTS Back office CTS Front office CTS Channels

CTS Branches

CTS eBroker

CTS Mobile

Supported markets:• XETRA Prague (CEESEG FIX, ETS/EnBS)• Bratislava Stock Exchange• 2013: XETRA Frankfurt, XETRA Wien

CTS Funds (go live 2013)

CTS Depository (go live 10/2012)

CTS Broker

Page 67: Cleverlance Group Company overview. Cleverlance Company Profile We CREATE and apply IT solutions and services that support and develop your Business vision:

CTS FO+BO module – thick client GUI

Page 68: Cleverlance Group Company overview. Cleverlance Company Profile We CREATE and apply IT solutions and services that support and develop your Business vision:

CTS eBroker – WWW client GUI

Page 69: Cleverlance Group Company overview. Cleverlance Company Profile We CREATE and apply IT solutions and services that support and develop your Business vision:

AECsector Division overview

Page 70: Cleverlance Group Company overview. Cleverlance Company Profile We CREATE and apply IT solutions and services that support and develop your Business vision:

Where do our strong points lie?

The Cleverlance group also features the AEC brand, which is synonymous with great security solutions.

The second pillar of our specific approach consists of an emphasis on user experience.

Another priority of our work is the broad use of Model-Based Development (MBD).

Page 71: Cleverlance Group Company overview. Cleverlance Company Profile We CREATE and apply IT solutions and services that support and develop your Business vision:

AEC, spol. s r.o. a security division of Cleverlance

Cleverlance

a leading Central European supplier of open, multi-tier solutions, providing comprehensive services for the analysis, implementation, development and maintenance of information systems (300 employee)

AEC

a traditional integration and consultancy firm providing customised professional solutions, services and products in IT security (25 employee)

Page 72: Cleverlance Group Company overview. Cleverlance Company Profile We CREATE and apply IT solutions and services that support and develop your Business vision:

AEC, spol. s r.o.AEC was founded in 1991 (Czech Republic and Slovak Republic)Certificate ISO 9001:2000 (Lloyd´s Register Quality Assurance).

Certificate ISO/IEC 27001 - ISMS (IQNet, CQS).

National Security Authority for work with confidential information Many appreciation Prix Security Bratislava (2004, 2005) Prestige IT security conference Security (15th February 2012)

Partnership

Page 74: Cleverlance Group Company overview. Cleverlance Company Profile We CREATE and apply IT solutions and services that support and develop your Business vision:

Our IT Security services

Risk Analysis

and Security audits

Security processes

and documentat

ionBusiness

Continuity Managem

entPenetration testing

and security review

Security architectur

e

Security tools (SIEM,

IPS, DLP, WAF, FDS)

IT security Outsourcin

g

Page 75: Cleverlance Group Company overview. Cleverlance Company Profile We CREATE and apply IT solutions and services that support and develop your Business vision:

Our products (AEC)

Page 76: Cleverlance Group Company overview. Cleverlance Company Profile We CREATE and apply IT solutions and services that support and develop your Business vision:

TrustPortTrustPort is a major supplier of software solutions for data protection and secure communications. Its portfolio includes products for both home users and corporate customers. TrustPort products excel in many security areas including:

excellent antivirus technology based on multiple scanning engines anti-spam technology featuring a wide range of detection methods strong data encryption technologies allows working with electronic signatures and digital certificates

Laptops Workstations Antivirus for ServersAntivirusfor USB’s

Security GatewaysSolutions

for mobile devices

Page 77: Cleverlance Group Company overview. Cleverlance Company Profile We CREATE and apply IT solutions and services that support and develop your Business vision:

Partners

Page 78: Cleverlance Group Company overview. Cleverlance Company Profile We CREATE and apply IT solutions and services that support and develop your Business vision:

Part

ners

Major Partners

Oracle Development of joint business activities and support of Oracle-based solutions

Microsoft Consultancy in implementing IT on Microsoft platform

IBM Cooperation and support of portfolio of IBM products and technology.

Page 79: Cleverlance Group Company overview. Cleverlance Company Profile We CREATE and apply IT solutions and services that support and develop your Business vision:
Page 80: Cleverlance Group Company overview. Cleverlance Company Profile We CREATE and apply IT solutions and services that support and develop your Business vision:

• Microsoft Certified Proffesional• Microsoft Certified Proffesional• Microsoft Dynamics CRM 2011 Customization and Configuration• Microsoft Dynamics CRM 2011 Applications• Microsoft Dynamics CRM 2011 Installation and Deployment

• Managing and Maintaining Windows 8

• Microsoft Certified Solutions Associate• Windows 7 • Windows Server 2008• Windows Server 2012

• Microsoft Certified IT Professional• Server Administration on Windows Server 2008• Enterprise Messaging Administrator on Exchange 2010• Installation & Configuration for Microsoft Dynamics NAV 2009 • Virtualization Administrator on Windows Server 2008 R2 • Database Administrator 2008 • Lync Server Administrator 2010• Enterprise Project Management with Microsoft Office Project Server

2007 • SharePoint Administrator 2010 • Enterprise Desktop Administrator on Windows 7 • Enterprise Desktop Support Technician on Windows 7 • Enterprise Administrator on Windows Server 2008 • Server Administrator on Windows Server 2008

• Microsoft Certified Solution Expert• SharePoint • Private Cloud• Messaging

• Microsoft Certified Technology Specialist• Windows Server 2008 Network Infrastructure, Configuration• Windows Server 2008 Active Directory, Configuration• Windows Server 2008 Applications Infrastructure, Configuration • Microsoft Exchange Server 2007, Configuration • Microsoft Exchange Server 2010, Configuration • Microsoft Dynamics CRM 2011 Installation and Deployment• SharePoint 2010, Configuration • Project Server 2010, Configuration • Microsoft Project 2010, Managing Projects(*Charter) • Windows Server 2008 R2, Desktop Virtualization • Microsoft Office Project Server 2007, Configuration• Microsoft Dynamics NAV 2009 Trade and Inventory • Microsoft Dynamics NAV 2009 Core Setup and Finance • Microsoft Dynamics NAV 2009 Installation and Configuration • Windows Server 2008 R2, Server Virtualization • Windows Server 2008 R2, Desktop Virtualization • Microsoft Project 2010, Managing Projects • Microsoft Office Project Server 2007, Managing Projects • Microsoft Office Project 2007, Managing Projects • SQL Server 2008, Implementation and Maintenance • Windows 7, Configuration • Windows 7 and Office 2010, Deployment • SharePoint 2010, Configuration • Microsoft Lync Server 2010, Configuring • Microsoft Office Communications Server 2007, Configuration • .NET Framework 4, Service Communication Applications • Microsoft Office Project Server 2007, Configuration • Microsoft Forefront Client and Server, Configuration• Volume Licensing Specialist, Small and Medium Organizations • Volume Licensing Specialist, Large Organizations

Our staff certifications include: (1/2)

Page 81: Cleverlance Group Company overview. Cleverlance Company Profile We CREATE and apply IT solutions and services that support and develop your Business vision:

• Microsoft .NET Application Development• Developing and Implementing Web Applications with Microsoft Visual C# .NET and Microsoft visual Studio .NET• Supporting Users and Troubleshooting Desktop Applications on a Microsoft Windowa Operating System• Microsoft .NET Framework 2.0-Applic.Develop.Foundation• Analyzing Requirements and Defining Microsoft .NET Solution Architectures• Developing and Implementing Windows. NET• Developing XML Web Services ans Servers components • Microsoft Certified Technology Specialist: .NET Framework 3.5, ASP .NET Applications• Microsoft Certified Technology Specialist (MCTS)• Microsoft Certified Technology Specialist,.Net Framework 2.0, Windovw Applications• Microsoft .NET Framework 2.0 - Web-Based Client Development• Microsoft Certified Technology Specialist,.Net Framework 2.0, Web Applications• Microsoft Certified Technology Specialist,.Net Framework 2.0, Distibuted Applications• Microsoft .NET Framework 2.0 - Windows-Based Client Development• Microsoft .NET Framework 2.0-Applic.Develop.Foundation• Developing aned Implementing 070-315• Developing aned Implementing 070-316• Microsoft .NET Framework 2.0 - Web-Based Client Development• MS Certified Prefessional• Developing XML Web Services ans Servers components .NET

• Mobile Applications Development• 2008 Windows Mobile Specialist certification

Our staff certifications include: (2/2)

Page 82: Cleverlance Group Company overview. Cleverlance Company Profile We CREATE and apply IT solutions and services that support and develop your Business vision:

• CCNP Security - Cisco Certified Network Professional Security• CCDA - Cisco Certified Design Associate• CCNA Wireless - Cisco Certified Network Associate Wireless• CCNA Security - Cisco Certified Network Associate Security• CCNA - Cisco Certified Network Associate• CCSP - Cisco Certified Security Professional

Our staff certifications include:

• Oracle (incl. BEA and SUN) – java and SQL developers, integration specialist, application and database servers administrators, etc.

• PMI (Project Management Institute)• Prince2• ITIL Foundation

Other certifications