Bringing cleaning to a higher level

CLEANING MASTERSDN BHD

COMPANY PROFILE

CONTENT

1

OUR VISION Page 2

OUR MISSION Page 3

INTRODUCTION Page 4

COMPANY DETAILS Page 5

CLEANING MASTER STAFF DETAILS Page 6

SERVICES PROVIDED BY US Page 7

WORKERS PROFILE Page 8

CHAIN OF COMMANDS Page 9

QUALITY CHECKS Page 10

TRAINING Page 11

LIST OF EQUIPMENT Page 12

OUR VISION

2

CLEANING MASTER SDN. BHD. HAS THE FOLLOWING VISION FOR OURSELF AND OUR CUSTOMERS

Supply our clients with workers that are well trained and skilled in cleaning. So our clients will have nothing to worry

about and will get the best cleaning service possible.

OUR MISSION

3

CLEANING MASTER SDN. BHD. HAS A CLEAR MISSIONFOR OURSELF AND OUR WORKERS. THIS MISSION IS:

To ensure that our customers gets the best service possible and to always fulfill the clients specific needs and wishes.

This because we are masters in cleaning!

INTRODUCTION

4

HOW IT ALL STARTED FOR CLEANING MASTER.

Cleaning Master SDN. BHD. was founded in 2010 by Miss Chan and Miss Toh. The company headquarters was and still is located in Kluang, Johor. It all started when Miss Chan and Miss Toh wanted to make a difference in todays cleaning standards for clients. This since many people where in need of a good cleaning service for their house, but no one could provide the right service for them. Also the quality of workers and agencies where simply not sufficient enough to fulfill the needs of the client.

With both of them having a long experience in housecleaning Miss Chan and Miss Toh came up with a special training course that each worker must follow before they would start working for clients. By doing this each worker would know exactely what are all the important cleaning skills and how to solve them perfectly.

Another important succes factor is that Cleaning Master always selects its own workers by themselves. In this way the best capable people are found and provided to our clients. Our way of working has been a great success in the past few years. We where able to grown from 10 workers to 15 in one year and we are now growing up to 30 workers in 2012. Cleaning Master has proved to be the Master in Cleaning service. We are here to stay!

COMPANY DETAILS

5

Name of company : Cleaning Master Sdn.Bhd.Registered office : No.10, 2nd Floor, Jalan Duku 86000 Kluang, Johor Telephone Number : 017-7971558 / 017-7975560Fax Number : -Handphone : 019-7558335 (Chan Yit Bee) 016-3227805 (Toh Chu Sia) 019-7558815 (Toh Sin Ming) 010-6659053 (Marco de Groen)Date of Incorporation : 29 May 2010Company Registration No. : 1007932-HAuthorised Capital : RM 100,000.00Paid-up capital : RM 100,000.00Bankers : Public Bank - Kluang, JohorBoard of Directors : Chan Yit Bee Toh Chu SiaRegistered with : Kementerian Kewangan Malaysia

STAFF DETAILS

6

Executive Director : Chan Yit Bee & Toh Chu SiaOperation Manager : Toh Sin Ming & Toh Chu Sia Sales & Marketing : Toh Chu SiaPersonel Administration : Toh Chu Sia Personel Training: Chan Yit BeeFinance : Chan Yit BeeDrivers: Toh Chee Kiong

OUR SERVICES

7

CLEANING MASTER SDN. BHD. PROVIDES A WIDE RANGE OF SERVICES FOR OUR DIVERSE CLIENTS

We clean: Houses, appartments, shops, offices and more

Food court, school, factory, complex, office & buildingcontract cleaning

Detail cleaning

Bedroom cleaning

Head to toe livingroom cleaning

Bathroom and toilet cleaning

Outside parking lot cleaning

Chemical cleaning jobs

Vacuum cleaning

Window cleaning

Waste disposal

Collect garbage for recycling (paper, plastic, aluminium etc.)

WORKERS PROFILE

8

CLEANING MASTER SDN. BHD. HAS A HIGH STANDERD FOR THEIR WORKERS. THEY ARE SELECTED BY A LIST

OF KEYPOINTS THAT WE HAVE MADE. THESE KEY POINTS ARE:

The age of the workers is: 23 to 38

Our workers have 3 year contracts

They are able to speak bahasa Malay

The right attitude of being a cleaning worker

Well educaded in manners towards other people

Being able to work on their own and see the work that needs to be done.

CHAIN OF COMMANDS

9

HOW WE MAKE SURE EVERYTHING WILL RUN SMOOTH

To enable us to provide quick and effective response to all the needs of our customer’s requirement, we have a short and flexible and yet efficient chain of command. The personnel assigned to your facility are directly under the clients supervision.

Our workers will work closely with the clients to fulfill its needs of that day. Should the client not be able to supervise the worker then our workers are able to work alone after instructions are givin to them.

Before our workers will leave the clients facility a general check is made by them. Sometimes another worker of Cleaning master could do a surprise check up in order to keep the workers sharp and to their highest cleaning level. Our daily working chedual is:

Morning from : 7 o’ clock to 12 o’ clock Noon from : 1 o’ clock to 6 o’ clock afternoon Night (Overtime Charge only) from : 7 o’clock to 10 o’clock

QUALITY CHECKS

10

KEEPING OUR WORKERS SHARP AND OUR CLIENTS HAPPY

In order to keep our workers sharp and provide our clients with the best service possible we will do quality checks. These are most of the times not announced to them or our clients. In order to make these checks as smooth as possible one of our staff members will come and take a quick look after a worker is done. Should there occour any problem then the worker will fix it directly or as soon as possible. We hope for our client understanding in this matter since this is also the best for them in the long term.

TRAINING

11

WHAT DO WE TRAIN OUR WORKERS IN?

All our workers are masters in cleaning thanks to our specific training given to them. Cleaning is a skill that can be learned to anyone. But being a master in cleaning all lies in the details and the eyes of the worker. Workers must have the right working attitude and the vision of a cleaner. This so they will always see the work that needs to be done at the location they are at. Cleaning Master trains its workers in how to see the work that needs to be done, how to handle the client personal belongings, how to clean at different locations., manners in communication and respect to our clients, how to use and handle cleaning equipment and many other aspects that are connected to cleaning. Cleaning Master garantees that every worker has passed these tranings successfully!

LIST OF EQUIPMENT

12

CLEANING MASTER SDN. BHD. HAS A WIDE RANGE OF EQUIPMENT IN ORDER TO PROVIDE YOU WITH THE

BEST CLEANING SERVICE POSSIBLE. OUR EQUIPMENT CONSISTS OF:

Vacuum cleaner (wet and dry)

Mops

Water Hose

Buckets

Window cleaner

Cleaning chemicals (extra charge)

Special cleaning materials ( on request )

Transportation