Cleaning and Support Services “A fair deal – for the employee and the contractor”...
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Transcript of Cleaning and Support Services “A fair deal – for the employee and the contractor”...
Cleaning and Support Services
“A fair deal – for the employee and the contractor”
Client/Contractor/Employee relationships and their links with
investment in the industry
Martyn Vesey - CSSA
The Cleaning Industry
Cleaning –
The last thing that’s thought of and the first thing that’s noticed!
The Cleaning Industry
Agenda
• The Cleaning Industry• Cleaning Contract
Structure• Industry Investment• Some ways to “win-win”
The Cleaning Industry
Presentation Purpose
• To outline the current situation regarding employment in the cleaning industry
• To propose some possible solutions that help both the contractor and the employee
The Cleaning Industry
Size
800,000 employees on hundreds of thousands of sites
SIC 74.7 accounts for 45% of the UK cleaning workforce (private sector only)
The Cleaning Industry
Turnover
Currently estimated at £8bn
- Private sector market - £3.8bn (45%)- Public sector market – 55% (est)
8200 companies (£? to £400m)Bundled services
The Cleaning Industry
Turnover…UK Private Cleaning Sector by Turnover
1998 1999 2000 2001
Value£m
3192 3486 3605 3800
% change
7.8 6.5 2.9 5.4
The Cleaning Industry
People
400,000 in the private sector400,000 in the public sector (est)
Private sector:-Average hours/week – 1567% female employees67% part time35% paid at NMWage
The Cleaning Industry
People…
Benefits to part time workBut full time work has increased from 15% to 33% over last 10 years
This trend will continue
The Cleaning Industry
Trends
•Proliferation of larger companies•Diversification of services•Slow Increase in full timers•Slow Increase in male employees•Increase in legislation
The Cleaning Industry
Difficulty recruiting staffDifficulty retaining staffHigh staff turnoverHigh recruitment and
induction costs
Low productivity as a resultPoor industry image
Issues
The Cleaning Industry
Staff turnover - 100% plusStaff retention - 50-70%Most companies report a labour shortage or difficulty in recruiting
The Cleaning Industry
•the work can be unpleasant•wages are not competitive•too many part-time hours •unsocial hours (atypical hours)•employees work on clients’ premises
Challenges
The Cleaning Industry
•Easier work elsewhere at the same pay rate or better and longer hours•Recruitment is a full-time task•Sometimes induction and basic training only
Challenges…
The Cleaning Industry
•Other sectors’ labour shortages have higher profile
• Too much emphasis on price
Not helped by…
The Cleaning Industry
The Congestion Charge!
•Thousands of cleaners affected
•Approx 75% changing their shifts or changing their minds about their job
And now….
The Cleaning Industry
But remember…..
Many staff prefer part-timeSome staff prefer “atypical” hoursJob satisfaction
The Cleaning Industry
There is evidence that…
More full time staff….. higher retentionLonger hours/week…. higher retentionMore males……………. higher retentionMore full-time males.. higher retention
Higher retention = higher productivity = better staff morale
The Cleaning Industry
Investment
Cleaning is seen as an expense, not a marketing tool or staff benefit (co standard) Client believes that he knows all about
cleaning
Too many contracts price-driven- remote purchasing managers
The Cleaning Industry
WFBSC Young Executive Award:
“Comparison of Global Investment in Cleaning and Support Services”
Investment…
The Cleaning Industry
Average duration of work 1999 / 2000
0
5
10
15
20
25
30
35
40
Wor
king
hou
rs p
er w
eek
1999
2000
1999 22 20 23,2 20 28 22 20 22 15 35 24 13 22
2000 21,8 17 20 23,1 20 28 17,5 28,5 20 20 15 30 20 15 21
BE CZ DE DK ES FIN FR IT LU N NL PT SW UK EU
The Cleaning Industry
M&S and DEBENHAMSDAYTIME CLEANING EXPERIMENT
Employee Sample
Oct 2000 Oct 2002
Part Time 72%
Full Time 28%
Total 100%
The Cleaning Industry
M&S and DEBENHAMSDAYTIME CLEANING EXPERIMENT
Employee Sample
Oct 2000 Oct 2002
All DaytimeCleaning
Part Time 72% 60.5% 31.5%
Full Time 28% 39.5% 68.5%
Total 100% 100% 100%
The Cleaning Industry
•Agrees to a better specification•Accepts more full-time cleaning (more cleaning during working hours) or•Accepts a more flexible approach to cleaning – to help towards a living wage!
Possible solutions
Client:
The Cleaning Industry
•Refuses poorly structured contracts•Promotes the industry’s professionalism and best practice
Possible solutions
Contractor:
The Cleaning Industry
CSSA/EFCI/ Uni-Europa
• Social Dialogue – Frame of Reference to promote better working practices
• Concentrating on daytime working• Promotion of full time employment• Improving the image of the industry
The Cleaning Industry
We can all help by…
•Getting to know our cleaning team • Defending them against our own work colleagues•Promoting the industry