Lesson 2:Sale of Goods and

Supply of Services Act 1980Part 1:

Your Rights as a Consumer

Overview of Lesson

• Goods and Services• Your rights as a consumer:

Sale of Goods and Supply of Services Act• How the law protects a consumer buying:

– Goods– Services

Goods and Services

• A good is:– Something tangible– It can be seen – Usually consumed

immediately– Examples include:

food, furniture, cars, games console etc

• A service is:– Something that is

done for you, by a person or machine

– Examples include: service on a car, hair cut, flight, etc.

The Sale of Goods and Supply of Services Act 1980

states that….• Goods should be of merchantable quality• This means that the goods should be of

reasonable quality, considering what was said about them, what they are supposed to do, the price paid and how long they should last

• Example: crisps should be edible up to the Use By/Best Before date displayed on them

The Sale of Goods and Supply of Services Act 1980

states that….• Goods should be fit for their purpose• Example: a washing machine must be

capable of washing clothes, a combined fridge freezer must be capable of freezing food

The Sale of Goods and Supply of Services Act 1980

states that….• Goods should be as described• Example: a jacket described as

waterproof should not let rain in

The Sale of Goods and Supply of Services Act 1980

states that….• Goods should conform to

sample• Example: the wallpaper or

carpet you receive should be the same as the sample shown to you in the shop when you ordered it

The Sale of Goods and Supply of Services Act 1980

states that….• When a consumer buys goods from a

supplier, they have the right to use the goods as they see fit, without any restriction placed on them by the seller

• However, due regard should be given to the purpose that those goods were sold for

The Sale of Goods and Supply of Services Act 1980

states that….• It is illegal for a supplier to demand payment

for unsolicited goods• If a company sends you something you didn’t

order and does not provide for return post, it can’t invoice you for the product

• Example: book clubs

The Sale of Goods and Supply of Services Act 1980

states that….• Services must be provided

with due care and attention • Example: a car left in

garage for a full service, but the garage failed to change the oil

The Sale of Goods and Supply of Services Act 1980

states that….• A person offering their services

should have the necessary skills to be able to provide that service

• Example: a TV repairer should have the skills necessary to fix televisions

The Sale of Goods and Supply of Services Act 1980

states that….• Any parts or goods used in the

provision of services must be of merchantable quality (e.g. building materials used in a new extension on a house)

Summary of Lesson

• Goods and Services• Your rights as a consumer:

Sale of Goods and Supply of Services Act 1980

• How the law protects a consumer buying:– Goods– Services

Sale of Goods and Supply of Services Act 1980