8/12/2019 Class Vocabulary Important Terms

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Class VocabularyVocabulary Term Definition

auditAn examination of a company's activities or products to determine if a company is

doing what it says it is doing.

audit interviewA method of collecting information through a series of questions and observations.

The interview is the basis for collecting and interpreting information in the audit.

audit teamA group of individuals selected to perform an internal audit. The audit team is

responsible for auditing selected departments in its own company.

auditee An organization or department to be audited.

checklist A document that contains numbers, statements, or other evidence found in the audit.

continuous improvementThe belief that an organization must constantly measure the effectiveness of its

processes and strive to meet more difficult objectives to satisfy customers.

corrective action A plan created by management to address a non-conformance. Corrective actionslead to company improvement.

evidenceInformation that pertains to the quality of an item, process, or element of a quality

system.

exit meeting A meeting of the audit team and auditee to discuss the results of the audit.

external auditor

An individual outside of the organization that objectively assesses the effectiveness

of the organization's quality system. External auditors are required to register with

ISO 9000.

follow-up audit An audit designed to evaluate the effectiveness of a corrective action.

formal audit report A report containing the results of the audit. The report lists all information pertainingto the audit in a final, formal language.

internal auditAn examination of a company's activities or products conducted by the company's

own staff. ISO 9000 requires internal audits.

internal auditorAn individual that is selected to perform an internal audit. Internal auditors cannot

audit their own work.

lead auditorThe individual responsible for leading the audit team. The lead auditor prepares the

audit plan, conducts the meetings, and submits the formal audit report.

micrometer

A U-shaped measuring instrument with a threaded spindle that slowly advances

toward a small anvil. Micrometers are available in numerous types for measuring

assorted dimensions and features.

non-conformance A failure to comply with a requirement of a company's quality system.

observationAn item of evidence found during an audit that relates to the quality of the product,

process, or quality system. Observations may or may not require corrective action.

operating procedureA document describing an organization process. An operating procedure contains

moderate detail.

process auditAn audit that focuses on processes and not a specific person or product. A process

audit examines the effectiveness of company procedures.

product auditAn audit that focuses on a product to determine if it meets specifications. Customers

might request product audits if their products have had consistent problems.

quality policy manual The overall objectives and direction of the organization. Upper management is

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8/12/2019 Class Vocabulary Important Terms

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Vocabulary Term Definition

responsible for drafting the quality policy.

quality record

A document recording specific information that relates to a procedure or work

instruction. Quality records are proof that an organization is complying with its

procedures and policies.

random samplingThe selection of quality records at random to determine if they accurately represent a

company's quality system.

scopeThe range of activites that are the focus of an audit. The scope includes all areas of

importance in an audit.

work instructionA document describing specific activities and tasks within the organization. It

contains the greatest amount of detail.

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