CLASS SCHEDULE Week 1: Business Communication in the Digital Age Week 2: Teamwork & Meeting Week 3:...

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CLASS SCHEDULE • Week 1: Business Communication in the Digital Age • Week 2: Teamwork & Meeting • Week 3: Listening, Non-Verbal Communication, and Etiquette Skills • Week 4: Business Presentation • Week 5: Intercultural Communication • Week 6: Business Messages • Week 7: Video Session • Week 8: Midterm Exam (Written Test)

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Transcript of CLASS SCHEDULE Week 1: Business Communication in the Digital Age Week 2: Teamwork & Meeting Week 3:...

Page 1: CLASS SCHEDULE Week 1: Business Communication in the Digital Age Week 2: Teamwork & Meeting Week 3: Listening, Non-Verbal Communication, and Etiquette.

CLASS SCHEDULE• Week 1: Business Communication in the Digital

Age• Week 2: Teamwork & Meeting• Week 3: Listening, Non-Verbal Communication,

and Etiquette Skills• Week 4: Business Presentation• Week 5: Intercultural Communication• Week 6: Business Messages• Week 7: Video Session• Week 8: Midterm Exam (Written Test)

Page 2: CLASS SCHEDULE Week 1: Business Communication in the Digital Age Week 2: Teamwork & Meeting Week 3: Listening, Non-Verbal Communication, and Etiquette.

• Week 9: Proposals, Business plans, and Special Reports

• Week 10: Short Workplace Messages and Digital Media

• Week 11: Guest Lecturer• Week 12: Positive, Negative, and Persuasive

Messages• Week 13: Employment Communication• Week 14: B-Plan Presentation• Week 15: Final Exam (B-Plan Proposal

Submission)

Page 3: CLASS SCHEDULE Week 1: Business Communication in the Digital Age Week 2: Teamwork & Meeting Week 3: Listening, Non-Verbal Communication, and Etiquette.

Books:Guffey, Mary Ellen,et al, 2015, Business Communication: Process & Product, 8th edition, Thompson, Canada

Williams, Krizan, Logan, Merrier, 2011, Communicating inBusiness, 8th Edition, South-Western

Grading Policy:

Midterm Exam : 20 %

Final Exam : 20 %

(10% B-Plan Proposal + 10% B-Plan Presentation)

Individual Performance : 10 %

Assignments : 50 %

Page 4: CLASS SCHEDULE Week 1: Business Communication in the Digital Age Week 2: Teamwork & Meeting Week 3: Listening, Non-Verbal Communication, and Etiquette.

Chapter 1Business Communication

in the Digital Age

Universitas Ciputra

Business

Communication

: Pocess &

Product, 8e

Guffey & Loewy

Business

Communication

Even Semester 2014/2015 International

Business

Management

Page 5: CLASS SCHEDULE Week 1: Business Communication in the Digital Age Week 2: Teamwork & Meeting Week 3: Listening, Non-Verbal Communication, and Etiquette.

Communication

Definition: comes from Latin word communis, means

common; process of establishing a common

understanding between the people within a certain

environment

Goals: Receiver understanding, Receiver response,

Favorable relationship, Organizational goodwill

Page 6: CLASS SCHEDULE Week 1: Business Communication in the Digital Age Week 2: Teamwork & Meeting Week 3: Listening, Non-Verbal Communication, and Etiquette.

Citizens must register for electronic Identification Card

as soon as possible

Page 7: CLASS SCHEDULE Week 1: Business Communication in the Digital Age Week 2: Teamwork & Meeting Week 3: Listening, Non-Verbal Communication, and Etiquette.

The Communication ProcessFeedback travels to

sender

Sender hasidea

Receiver decodes message

Sender encodes message

Message travels over

channel

Possibility for additional

feedback toreceiver

Page 8: CLASS SCHEDULE Week 1: Business Communication in the Digital Age Week 2: Teamwork & Meeting Week 3: Listening, Non-Verbal Communication, and Etiquette.

Communication Skill: Ticket to Running Your Business

Traditional Abilities:

•Reading•Listening•Nonverbal•Speaking•Writing

New Requirements:

•Media Savvy•Good judgment online: maintaining positive image, protecting company’s reputation

Page 9: CLASS SCHEDULE Week 1: Business Communication in the Digital Age Week 2: Teamwork & Meeting Week 3: Listening, Non-Verbal Communication, and Etiquette.

Writing in the Digital Age

• Writing is more important than ever; online media require an improved set of writing skills

• Clear and effective communication• You are judged by how well you write

Page 10: CLASS SCHEDULE Week 1: Business Communication in the Digital Age Week 2: Teamwork & Meeting Week 3: Listening, Non-Verbal Communication, and Etiquette.

Trends in the Workplace

• Heightened global competition→ Dr Pepper ads in the UK: ‘I’m A Pepper!’

• Expanded team-based management• Innovative communication technologies

→ e-mails, chat messages, video messages, etc• New work environments

→ work at home• Increasingly diverse workforce

→ The White House is no longer one

Page 11: CLASS SCHEDULE Week 1: Business Communication in the Digital Age Week 2: Teamwork & Meeting Week 3: Listening, Non-Verbal Communication, and Etiquette.

• Flattened management structure

Advantages:• Cost-saving and efficiency• Fewer layers between managers and line

workers • Shorter lines of communication• Faster decision making • Quick response to market changes

Page 12: CLASS SCHEDULE Week 1: Business Communication in the Digital Age Week 2: Teamwork & Meeting Week 3: Listening, Non-Verbal Communication, and Etiquette.

Tools for Success in the 21st Century Market

● Industrial Age:Economy depended on raw materials andphysical labour.● Now:Less brawn and more brain. Workers are categorized as Knowledge and Information workers.

Page 13: CLASS SCHEDULE Week 1: Business Communication in the Digital Age Week 2: Teamwork & Meeting Week 3: Listening, Non-Verbal Communication, and Etiquette.

Social Media & The Change in Communication TechnologiesSavvy organizations use both old and new media:

– To connect with consumers– To invite feedback– To improve products and services– To announce promotions and events – To draw traffic to blogs, tweets, website, and online

communities– To respond to crisis

Page 14: CLASS SCHEDULE Week 1: Business Communication in the Digital Age Week 2: Teamwork & Meeting Week 3: Listening, Non-Verbal Communication, and Etiquette.

Anytime, Anywhere: 24/7/365 Availability

The challenges of relentless connectedness across time zones and distances:• Extra hours without compensation• Blurred line between work and personal life• A networked, information-driven workforce never

goes ‘off-duty’ in an organization that ‘never sleeps’

Page 15: CLASS SCHEDULE Week 1: Business Communication in the Digital Age Week 2: Teamwork & Meeting Week 3: Listening, Non-Verbal Communication, and Etiquette.

The Global Marketplace & Competition

Requirements for successful communicators in new markets:• Understanding different customs, lifestyles, and

business practices• Coping with challenges of multiple time zones,

vast distances, and different languages• Developing new skills and attitudes• Practicing cultural awareness, flexibility, and

patience

→ Nike ads in China

Page 16: CLASS SCHEDULE Week 1: Business Communication in the Digital Age Week 2: Teamwork & Meeting Week 3: Listening, Non-Verbal Communication, and Etiquette.

Growing Workforce Diversity

The benefits of workplace diversity:

• A diverse staff is more capable of responding to increasingly diverse customer base, locally and globally

• Team members with various experience are more likely to create products that consumers demand

• Consumers want to deal with companies respecting their values

Page 17: CLASS SCHEDULE Week 1: Business Communication in the Digital Age Week 2: Teamwork & Meeting Week 3: Listening, Non-Verbal Communication, and Etiquette.

Virtual & Non-territorial Offices

The Work Shifters:

• Mobile and decentralized workspaces

• Flexible work arrangements

Page 18: CLASS SCHEDULE Week 1: Business Communication in the Digital Age Week 2: Teamwork & Meeting Week 3: Listening, Non-Verbal Communication, and Etiquette.

Media RichnessWhat communication media to use in workplace?

•Face-to-face and telephone conversation •For complex issues, sensitive subjectsRICH•Written media (e-mail, letter, memo, note, report)•For routine, unambiguous messagesLEAN

Page 19: CLASS SCHEDULE Week 1: Business Communication in the Digital Age Week 2: Teamwork & Meeting Week 3: Listening, Non-Verbal Communication, and Etiquette.

Informal Communication Channels

Grapevine: gossip from the break room to the water cooler to social media• Carries unofficial messages• Flows haphazardly• Can be remarkably accurate• Is mostly disliked by management• Thrives where official information is limited

Page 20: CLASS SCHEDULE Week 1: Business Communication in the Digital Age Week 2: Teamwork & Meeting Week 3: Listening, Non-Verbal Communication, and Etiquette.

Goals of Ethical Business Communicators

• Abide by the law

→ respect copyrights• Be honest

Martha Stewart: selling stocks based on insider information

Patricia Dunn (CEO of HP): authorizing

Pretexting to investigate phone records

Page 21: CLASS SCHEDULE Week 1: Business Communication in the Digital Age Week 2: Teamwork & Meeting Week 3: Listening, Non-Verbal Communication, and Etiquette.

Goals of Ethical Business Communicators

• Separate facts from opinions• Be objective• Communicate clearly• Use inclusive language

→ flight attendants, business people• Give credit

Page 22: CLASS SCHEDULE Week 1: Business Communication in the Digital Age Week 2: Teamwork & Meeting Week 3: Listening, Non-Verbal Communication, and Etiquette.

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