MARIE L. CLARK marie@mlclark.name

South Windsor, CT M: 860.836.7252

Accomplished technology solutions Director with experience leading challenging, high impact projects and programs for Fortune 100

corporations. Success based on a combination of innovative strategies, robust analytics and effective constraint management.

PERFORMANCE HIGHLIGHTS

Strategy: Identified the need for growth in internal analytic capability to meet the needs of the rapidly changing data landscape.

Developed enterprise-wide quality advanced analytic vision, strategy and tactical execution plan.

ROI Focus: Streamlined processes, improved efficiency, maximized off-shore talent and decreased costs to deliver savings to the

bottom line. Identified need for central data warehouse to support process improvement teams. Received quote internally for $5M;

built POC at no cost which is still actively in use 5 years later.

Innovation: Challenged the belief that analytics needs to follow a formal development life cycle and implemented Rapid

Dashboard Development practice. Supported organizations in their measurement efforts through rapid, robust service delivery of

analytic support and technical consulting focused on industry standard measures, benchmark targets and effective visualization.

Leadership: Advanced Analytics is multi-disciplinary and requires collaboration and close coordination. Successfully led on-

and off-shore resources to deliver value to Customers.

EXPERIENCE & ACHIEVEMENTS

UnitedHealth Group 2009-2015

Director, Quality Intelligence Optum Technology, Apr, 2012 - present Lead Operational Excellence Advanced Analytic strategy. Manage team of analysts and developers delivering the data science

capabilities required for successful process improvement (i.e., statistical analysis, predictive modeling, text mining, etc.) Direct

Change Management and Organizational Readiness planning and implementation.

Challenges and Solutions Confronted by the rapidly changing data landscape and the need to remain in sync with the Data Science trajectory.

Developed enterprise-wide quality advanced analytic vision, strategy and tactical execution plan.

Built maturity models to assess the current state of analytic capabilities. Performed research to identify the future state.

Developed a comprehensive roadmap that included staffing model, learning track and data science toolkit built on Hadoop

technology (i.e., ADS/Apache MapR, “R” Studio, Tableau, Microsoft Azure Machine Learning, SAS, etc.)

Turnaround time unsatisfactory for analytic consumers.

Challenged the belief that analytics needed to follow a formal development life cycle and implemented Rapid Dashboard

Development practice to support increasing demand for quality analysis at market speeds.

Collaborated with business leaders to drive measurable process improvement.

Partner with technology teams to develop data collection, transformation and presentation strategies to produce performance

measures that are leading and actionable to support data-driven decision-making and process improvement.

Quality Process Improvement Program Lead UnitedHealth Group IT, Aug, 2009 – Mar, 2012 Blended Six Sigma and business intelligence methodologies. Led engagements across to drive quality into the DNA of the

organization. Acted as a change agent.

Challenges and Solutions Painful and time consuming to source data to driver performance measurement and process improvement.

Identified need for central data repository. Received quote internally for $5M; built POC at no cost which is still actively in use

5 years later.

Automated delivery of analytic products to reduce cost and turnaround time.

Developed self-service analytic assets to enhance Customer experience.

MLC Consulting, LLC 2005-2009

Project Management/Process Improvement Consultant Provide clients with expertise in Six Sigma process improvement, program/project management, performance management, needs

assessment and product selection. Specialized in Business Intelligence, Data Warehousing, Enterprise Resource Planning (ERP)

systems, Business Process Outsourcing (BPO), vendor management and custom application development.

MARIE L. CLARK

South Windsor, CT marie@mlclark.name M: 860.836.7252

General Electric 1998-2004

Program Manager – Marketing Analytics, GE Consumer Finance, 2002-2004

Recruited for critical e-learning program at GE Consumer Finance, one of four companies created from the division of GE Capital

Services. Tasked with devising strategies and solutions to deliver program functionality and cost savings across the organization.

Challenges and Solutions New program needed sturdy foundation to provide availability, stability, and scalability to serve the organization into the future.

Created technology vision and developed strategy incorporating three-tier scalable replacement architecture; drove project from

concept to successful completion in six months.

Implemented standardized tool set which streamlined development process; reduced staff 33%.

In a highly matrixed environment, both on- and off-shore resources needed to be brought together to ensure program success.

New technology direction resulted in 50% increase in development capacity while reducing development costs 40%.

Program Manager - Business Intelligence, GE Capital Services, 2000–2002

Promoted and tasked with turning around faltering Business Intelligence program that was two years into process without results.

Assembled and managed highly diverse team of 12, both on- and offshore, and led team in comprehensive analysis and methodical

problem resolution. Managed $2MM annual program budget.

Challenges and Solutions Business Intelligence solution, managed by outside consultants, failed to deliver promised benefits.

Performed in-depth project review and analysis and recommended discontinuing project and starting anew. Documentation

resulted in complete refund of consulting fees.

Designed solution, developed prototype, and presented vision and strategy to senior executives. Gained buy-in, authorization to

proceed, and $2MM project budget—then set to work.

Faced with aggressive timeline for project completion, challenges of managing diverse global team and high customer

expectations for new solution.

Actively sought and leveraged best practices in the emerging field of Business Intelligence. Designed and implemented

replacement system, applying multi-generational approach over 2 years to meet customer needs.

Reduced total cost of ownership $2MM using innovative approach and creative staffing model.

PROFESSIONAL PROFILE

Certification Data Science Specialization, Johns Hopkins University [in progress]

Six Sigma Black Belt (General Electric and UnitedHealth Group)

Professional Affiliation The Data Warehousing Institute (http://tdwi.org/)

American Productivity and Quality Center (https://www.apqc.org/)

Data Management Association (http://www.dama.org/)

ExecuNet (http://www.execunet.com/)

Corporate Executive Board (http://www.executiveboard.com)

Education Master of Education, Fitchburg State College

BS Marketing, University of Connecticut

Studies in English Literature and Composition, University of London

TECHNICAL PROFILE

● SQL ● Business Intelligence ● data warehousing ● relational and multi-dimensional modeling ● OLAP/ROLAP/MOLAP/HOLAP

● metadata ● ETL ● data transformation ● Hadoop ● Apache Hive ● MapReduce ● MS SQL Server ● Oracle ● Teradata

● Aqua Data Studios ● Tableau ● Qlikview ● Datameer ● Minitab ● R ● Statistical Analysis ● Regression ● hypothesis testing

● conditional probabilities ● data collection planning ● measurement system development ● Measurement System Analysis ● KPIs

● data visualization ● dashboard design ● unstructured data analysis ● text mining ● multi-generational project planning