Claremont Quality Survey 2012

Claremont Quality Survey 2012

Feb/March 2012

Survey Statistics

Survey Status:

Status: Live

Launch Date: 02/28/2012

Closed Date: 12/03/2012

Total Survey Takers: 163

Median Response Time: 2 mins, 35 Seconds

Deployment Status:

Total Takers: 163

Complete Responses: 160

Partial Responses: 3

I have been coming to Claremont for...

I have made friends at Claremont

I meet up with these friends elsewhere

For some members, Claremont is their primary or only meeting place. Over 2/3rds of Claremont members do meet up elsewhere. As you’d expect, there is a strong correlation between length of membership and seeing friends elsewhere.

I have learned new things at Claremont

88.24% said that they have learned new things at Claremont. Some people come to Claremont more to enjoy concerts, tea, and to do things they already know and enjoy.

I feel I give something to others at Claremont

Giving to others is an important aspect to mental well-being and we try to find ways to encourage it at Claremont. 77% agree or strongly agree that they do it here.

Claremont values all kinds of people

Valuing others is another key aspect of well-being. We did have one respondent who strongly disagreed that Claremont values people and one who wasn’t sure.

I have improved my fitness at Claremont

Not all activities at Claremont relate obviously to physical health. Nevertheless, 78.23% felt that their fitness had improved as a result of attending.

I can reflect and be creative at Claremont

Not all classes are aimed at personal reflection and creativity. 82.64% agreed or strongly agreed that they can experience those at Claremont.

How important is Claremont to you?

What classes do you go to?

The quality of these classes is generally…

Class prices are good value

We increased our class prices this year for the first time in many years. We were pleased to see that no-one said that the fees were not good value.

Claremont's building is …

We would certainly like to improve the fabric of the building, especially the ground floor.

Generally, how do you rate Claremont's staff?

How old are you?

We have a good spread of ages in those responding to the questionnaire.

Or you female or male?

We are working to increase the number of men coming to Claremont. Unfortunately men of these generations still die younger than women, although this is gradually shifting. (It is predicted to be the other way round by mid-century).

A Selection of Comments

• Claremont has helped me a lot. I especially enjoy Classic Concert also 1st Friday entertainment. I would like to thank all the staff for their help and support. Long may it continue.

• I feel happy here. I love to be here because when I am here I feel more happy. I make friends here I am always looking forward to come here.

• You are all doing a great jolly good job. Claremont means a lot to me. • Claremont is a life line • It gives me entertainment and social activity when I meet my friends and discuss what we have seen or heard that afternoon. I

also appreciate the music presented by the students (3 year) of the Royal College of Music.• It is a life line to me since my husband died. The members are friendly and I love coming here.• Claremont means everything to me. We are like family.• Claremont is a very special place for enjoying hobbies and meeting new people and old friends.• I think you are a 'Godsend' to many who pass through your doors. Well done and I highly recommend Claremont Project to

people to air their boredom of having nothing to do and nowhere to go to meet like-minded people.• It means everything to me to be able to attend Claremont. Thank you! Xx• You're doing brilliantly. I love this place.• It's so warm, welcoming and I really like the people who come here.• I feel I can be myself. Wednesdays Art Therapy is really important to me and I regularly recommend Claremont. Thank you.• It’s a home in this big lonely city, a chance to have fun, be a child again with my contemporaries. Thank you Claremont, you

mean a lot to me.• Claremont is very important. A big part of my life. Thank you • Claremont is a good place to go if you live alone, and you want to meet other people and have company. Everyone is friendly.• Claremont means a lot to me: I meet such wonderful people. We communicate so well with each other• Good place to socialize, to share interests or similar problems we might have at this stage of life. • Claremont is an opportunity to have time just for myself.• I look forward to Friday afternoons you are doing a great job. Love you all• It's an amazing charity!• An excellent (low-cost) facility providing a comforting (safe) environment, genuinely helpful staff and a diverse range of

activities to stimulate users into trying something new, with no stigma being "The Novice".

Claremont Quality Survey 2012

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Transcript of Claremont Quality Survey 2012