CLAIMS MANAGEMENT. PRESENTATION OUTLINE INTRODUCTION TYPICAL CLAIMS AGAINST OWNER TYPICAL CLAIMS...
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Transcript of CLAIMS MANAGEMENT. PRESENTATION OUTLINE INTRODUCTION TYPICAL CLAIMS AGAINST OWNER TYPICAL CLAIMS...
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CLAIMS MANAGEMENT
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PRESENTATION OUTLINE
INTRODUCTION
TYPICAL CLAIMS AGAINST OWNER
TYPICAL CLAIMS AGAINST CONTRACTOR
CRITICAL PATH METHODS UTILIZATION
DISPUTE ANALYSIS PROCEDURES
DISPUTE PREVENTION SUGGESTIONS RECORDS MANAGEMENT
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TYPICAL CLAIMS
AGAINST OWNER
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POOR PROJECT PLANNING
ILL-DEFINED SCOPE/ REQUEST
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o SHORTENED PROPOSAL PREPRATION PERIODS
o LIMITED SITE INVESTIGATION
o UNREASONABLE PROJECT TIMES
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SCOPE CHANGES
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ERRORS
&OMISSIONS
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STRIKES&
ACTS OF GOD
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CONSTRUCTIVE
CHANGES
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CONTRACTACCELERATION
&EXPEDITING
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WORKSUSPENSION
&STOPPAGES
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SITE ACCESSOR
SITE AVAILABILITY
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OTHER CONTRACTOR
INTERFERENCE&
DELAYS
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Low Ball
Bidders
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PROJECT OWNERUSUAL MISTAKES
APPROVAL DELAYS
POOR COMMONICATIONS
EXCESSIVE NUMBER OF CHANGES
UNREASONABLE BEHAVIOR
PAYMENT DELAYS
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o INCOMPLETE WORK
o DELAY
o UNEXPECTED RESULTS
USUAL DISPUTES AGAINST CONTRACTOR
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CPM-SCHEDULESSHOULD INCLUDE
TOTAL SCOPE OF THE JOB
JOB PERFORMANCE SEQUENCE
ACTIVITIES DURATION
RESOURCES NEEDED TO ACCOMPLISH THE ACTIVITIES
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CONTRACTS SHOULDINCLUDE
o CPM APPROVAL TIME
o CPM UPDATING PROCEDURES
o CPM REVISION PROCEDURES
o CPM AS A TOOL TO SETTLE DISPUTES
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LEGAL IMPLICATIONS
RESOURCES UTILIZATION MUST BE PERFORMED ACCORDING TO THE APPROVED SCHEDULE.
CONTRACTORS MAY BE LIABLE FOR PRODUCTIVITY LOWER THAN THAT SHOWN ON THE SCHEDULE.
MANPOWER BUILD UP AND LAY OFF SHOULD BE ACCORDING TO THE APPROVED CPM.
INSPECTIONS AND APPROVALS BY THE OWNER SHOULD FOLLOW THE CPM SPECIFICATION.
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USUAL DAMAGES CLAIMED
BY CONTRACTORS
FIELD OFFICE EXPENSES MAIN OFFICE EXPENSES EQUIPMENT EXPENSES ESCALATED MATERIAL COSTS CLAIM PREPARATION COSTS INTEREST ON CLAIM AMOUNT INEFFICIENCY AND ACCELERATION LOSS REVENUES COST OF CORRECTING WORK
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HAVE CLEAR OBJECTIVES
COMPLETE DESIGN AND KNOW ITS LIMITATIONS
GIVE BIDDERS ENOUGH TIME
DO NOT SCHEDULE IMPOSSIBLES
WRITE A CLEAR CONTRACT
CLEARLY IDENTIFY RESPONSIBILITIES
RECOMMENDATIONS
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QUESTION LOW BIDDERS
BE REASONABLE AT ALL TIME
EXPEDITE CHANGE ORDERS PROCESSING
KEEP GOOD RECORDS
RESPOND QUERIES PROMPTLY
DOCUMENT DECISIONS REGARDLESS HOW SMALL THEY ARE
RECOMMENDATIONS
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Documentation
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ESSENTIAL RECORDS☺PROGRESS SCHEDULES
☺CORRESPONDENCE FROM AND TO THE CONTRACTOR
☺DAILY AND WEEKLY REPORTS
☺CHANGE ORDER LOG
☺PURCHASE ORDERS AND DELIVERIES
☺PHOTOGRAPHS
☺JOB SITE LOG
☺PLAN AND SCHEDULES REVISIONS
☺MINUTES OF DAILY AND WEEKLY MEETINGS
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REPORTS SHOULD INCLUDE
ISSUE DATE AND WEATHER CONDITIONS
MATERIALS UTILIZED AND FUTURE REQUIREMENTS
MANPOWER LEVELS
EQUIPMENT USED AND IDLED
SUBCONTRACTORS PERFORMANCE
DETAILS ON CONTROVERSIAL MATTERS CHANGE ORDER WORK
OUTSTANDING DISPUTES
SAFETY ON THE JOB SITE
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C.O. RECORDS SHOULD INCLUDE
INITIATIONS
COST AND TIME ESTIMATES
APPROVALS
CURRENT WORK STATUS
OVERALL SCHEDULE IMPACT ANALYSIS
REQUEST FOR PROJECT COMPLETION REVISIONS
DAILY PROGRESS AND EXPECTED COMPLETION DATE.
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CLAIM SUMMARYORIGINAL (APPROV.) SCHEDULE
START9/30MC
UPDATE SCHEDULE
CONTRACTOR'S CLAIM
RECOMMENDEDM. C. MILESTONEADJUSTMENT
CONTRACTOR'S OWN DELAY
10/30MC30
DAYS
UPDATEAS OF 6/30
ISSUE C.O.30DAYSBEHIND
11/19MC
10/20MC
20 DAYS
TOTAL CLAIMCONTRACTOR'S ANALYSIS
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ERECTWALLS
INSTALLWINDOWS
PAINTINGFIRST FIX
PAINTINGSECOND FIX
INSTALL DOORS
7 5
20
204
M. C.
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Charisma
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charisma A rare quality or power attributed to those persons who have demonstrated an exceptional ability for leadership and for securing the devotion of large numbers of people.
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You CAN please all thepeople all the time ...people will teach you
how they like to be treated,if you'll only listen to
what they say and watch what they do
10 Qualities of Charismatic People - Tony Alessandra