C.L. Services, Inc.Prosponsive®

Solutions

Know Your Partner

• Debt free

• 17-year old company

• 141 customers and 96 transportation outsourcing contracts

• Customers include: Kroger, Nestle, DOD, U.S. Mail, Costco, Duraflame, FramGroup

Prosponsive®

Defined

• Through exhaustive research we have uncovered what our customers say is important to them and then set out to train our staff to meet their needs

• We are:

• Knowledgeable

• Dependable

• Accurate

• Dedicated to raving customer service

• These values are so important to us we trademarked our term Prosponsive

®-- It’s not a word, it’s our mission

Right-Sized Solution• A privately owned and operated logistics

outsourcing company providing flexibility and customized solutions to our clients

• Our operations team consists of: • CTB/TIA trained CSRs• Business/pricing analysts• Dispatch managers• Warehouse managers• TMS professionals• Project managers

Typical Daily Shipments

Chicago

Boston

Atlanta

San Fran

Dallas

Carrier ComplianceWe provide capacity

17,000 qualified carriers• We are in direct contact on every load throughout the dispatch and delivery

process

• Our company utilizes small contract carrier fleets and private fleets. On a week-to-week basis we utilize about 700 of our “Excellence in Service” carriers, which average about 40 trucks per fleet

• No carriers are added to our database that have less than the following standards of criteria:

• Safersys (FMCSA) • Satisfactory or none • Active Authority • Contract, Common, DOT• Active insurance • Cargo, auto liability,

worker’s comp.• CSA BASICs • No service failures• TIA Watchdog reports • No negative reports• Carrier Performance Report (CPR) • A, B or N records

Certifiably DifferentTransportation brokers are required by law to have a $75,000 surety bond. Less than one half of one percent of U.S. transportation brokers have a $100,000 surety bond. We are in that ½ of one percent.

There are 3,330 companies listed on the SmartWay Partners site. Only 456 are “non asset based carriers.” C.L. Services, Inc. is of the 2% of transportation brokers who are SmartWay Partners.

Service & Technology Cradle to Grave

C.L. Services, Inc. receives Phone, Fax, email, EDI

order

Details are captured via GPS for tracking to

delivery and customer self-service Web access

or 214 EDI updates

Order is entered into the platform and all shipper SOPs are auto-

populated

Upon dispatch, carrier is delivered full shipping and

delivery instructions after compliance

confirmation

Human touch complements

technology in check calls through to delivery

confirmation

Carrier supplies driver cell phone, trailer, truck #s for tracking or EDI or

GPS

Only upon delivery verification is the load released to

billing

Invoicing is initiated and delivered via eco-friendly EDI,

ACH, email, or via paper invoices

C. L. Services, Inc. maintains full visibility and in control through

the entire process

Software

Summary• National Coverage

• Experienced and trained professionals (CTB certified by TIA) staff

• Scalable – technology + staff - asset limitations

• Risk mitigation through quality carrier selection and verification

• Documented, repeatable processes ensuring quality control

• Dependability 24/7/365

• Network and technology access/visibility

• Clear Sense of Urgency

“Prosponsive®” it’s not a word, it’s our mission