CKM - KM Module 6
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Transcript of CKM - KM Module 6
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Module 6
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Module Overview
Knowledge creation process
Knowledge management techniques
Knowledge management creation systems and
tools Organizational knowledge management
architecture and implementation strategies
Building the knowledge corporation Implementing knowledge management in
organization
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Organization knowledge consists
Know where
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Knowledge creation process
1 Knowledge Creation
2 Knowledge Acquisition/capture
3 Knowledge Organization
4 Knowledge Sharing
5 Knowledge Renewal
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Knowledge Creation
Initial
Knowledge
A job is performed by
a teamOutcome is realized
Outcome is
compared to action
New knowledge to be
reused by the team
for next job
Knowledge is
captured and coded
usable by others
New experience
and/or knowledge is
obtained
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Knowledge Acquisition/Capture
Knowledge acquisition is a process by which
the experts thoughts and experiences are
captured.
The capture of knowledge can be
accomplished in many ways and no single way
is best
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Knowledge capture techniques On site observation-process of observing, interpreting and recording
an experts problem solving behavior while it takes place
Brain storming-unstructured approach to generating ideas about a
problem
Electronic brainstorming-computer aided approach
Protocol analysis-a diagnostic process
Repertory grid-establishing own model
Delphi method-a series of questionnaires are used
Nominal group technique-idea writing technique, structured method
Concept mapping-it is a network of concepts that consists of nodes
and links e.g. WebPages
Node-concept
Link-relationships
black boarding-each expert has an equal chance to contribute to the
solution via the blackboard
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Knowledge organization
Knowledge organization refers to the design anddevelopment of knowledge repositories.
Ensure easier retrieval, creation and sharing of
knowledge. It includes
Indexing: keywords
Abstracting: conceptual/concrete
Cataloguing: sorting/classification
Records management
Bililography
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Knowledge sharing
Knowledge unless effectively shared and acted
upon, does not possess value for an
individual/org.
The desire to collaborate through knowledge
sharing and reuse has arisen within the work
community
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Knowledge Renewal
The processes used to create, communicate
and apply knowledge results in the generation
of new knowledge and resultant expansion of
the org knowledge base.
It is a cyclic process transforms data into
information, converted into knowledge whose
application creates new data and informationthereby repeating the cycle.
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Nonaka's model of knowledge creation and
transformation
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Knowledge management architecture
Knowledge architecture can be regarded as a
prerequisite to knowledge sharing.
The infrastructure can be viewed as a
combination of people, content, and
technology.
These components are inseparable and
interdependent.
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KM architecture characteristics
Available
Accurate in retrieval
Effective Accessible
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Knowledge management techniques
On site observation
Brainstorming
The Delphi method Decision tree
Nominal group technique
Concept mapping Black boarding
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Knowledge management techniques
On site observation: it gives live exposure to theengineer through participant observation whileworking at the site
Brains storming: unstructured approach to generate
ideas about a problem for creative solution. The Delphi method: it is a survey of experts
Series of questionnaires are used to solve difficultproblems
After receiving the questionnaires replies are sent to allmembers for their feedback and generally used fordemand forecast, project market and to identify the futureproblem
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Knowledge management techniques
Decisiontree: it is agraphic toolused to
evaluate eachalternativesolution inthe decision
making
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Knowledge management techniques
Conceptmapping:it is agraph tooland helpsindesigningcomplexstructuresto designlargewebsites
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Knowledge management techniques
Nominal group technique: the panel of
experts becomes nominal group whose
meeting are structured in order to pool
individual judgements.
Black boarding: bringing a group of experts
together in a large room with a large
blackboard and experts work together to solvethe problem
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Knowledge management systems
A system for managing , organizing and
disseminating knowledge in all of its forms
within an organization.
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KM systems, techniques and tools The development of knowledge based
systems involves the management of adiversity of knowledge sources,computing resources, and systemusersoften geographically distributed
The world wide web (WWW) is adistributed hypermedia systemavailable internationally through theinternet.
It provides general purpose client
server technologywhich supportsinteraction through documents withembedded graphic user interfaces.
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KM systems, techniques and tools Advancements in mathematics,
neurosciences have contributed toimproved electromechanicalmachines that have aided the experts
The widespread availability andacceptance of computers during the
past 3 decades have brought morehighly evolved systems for building,obtaining, storing and representingknowledge.
KMS supports org functions while
addressing the needs of theindividual within a purposefulbackground of the departments ordivisions
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