Citycell All

8/12/2019 Citycell All

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CHAPTER 01

Mobile phone work

GSM vs. CDMA

Impact of Mobile phone

Contribution to the socio-economic development

1

Introduction


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Mobile phone work

Cellular vs. PCS:

Personal Cellular communication service (PCS) is a wireless phone service very

Similar to cellular phone service, but with an emphasis on personal service and

Extended mobility. The term PCS! is o"ten used in place o" di#ital cellular! but true

PCS means that other service li$e pa#in# caller %& and e' main are bundled into the

Service. hile cellular was ori#inally created "or use in cars, PCS was desi#ned "rom

The #round up "or #reater user mobility. PCS has smaller cells and there"ore reuires

a

*ar#er number o" antennas to cover a #eo#raphic area PCS phones use "reuencies

+etween 1.- and 1. /0 21-3 40 to 13 405.

Dream phone?

%" you could desi#n your own cell'phone, what would it do6 2%T they already ma$e it,

7ou can mention that too)

3G technologies:

8# technolo#ies is the latest in mobile Communications. 8# stand "or third

#eneration!.

This ma$es analo# cellular technolo#y #eneration one and di#ital9PCS

#eneration two.

8/ are intended "or the true multimedia cell phone. Typically call smart phone.

it supports web based application.

8/ comprise several cellular access technolo#ies. The three is most common one as

o" :33-.

CDMA 2000 based; based on 2G codes multiple access

WCDMA (UMTS) wideband code division multiple access.

TDSCDMA' Time division synchronous code division multiple access

8/ networ$ have potential trans"er speed o" up to 8 4bps.(about 1- seconds to

download a 8 min. 4P8 son#.) "or comparison, the "astest.

:/ phones can achieve up to 1


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li$e mini'laptops and can accommodate broadband applications li$e video

con"erencin#, receivin# streamin# video "rom the eb, sendin# and receivin#

"axes and instantly downloadin# e'mail messa#es with attachments.

Dual Band vs. Dual Mode:

%" you travel a lot, you will probably want to loo$ "or phones that o""er multiple

bands, multiple modes or both. *et>s ta$e a loo$ at each o" these options?

4ultiple bands ' @ phone that has multiple'band capability can switch

"reuencies. Aor example, a dual'band T&4@ phone could use T&4@ services

in either an 33'40B or a 133'40B system. @ uad'band /S4 phone could

use /S4 service in the -3'40B, 33'40B, 133'40B or 133'40B band.

4ultiple modes ' %n cell phones, mode re"ers to the type o" transmission

technolo#y used. So, a phone that supported @4PS and T&4@ could switch

bac$ and "orth as needed. %t>s important that one o" the modes is @4PS D this

#ives you analo# service i" you are in an area that doesn>t have di#ital support.

4ultiple band94ultiple modes ' The best o" both worlds allows you to switch

between "reuency bands and transmission modes as needed.

Phones that support these options do chan#in# bands or modes automatically.

sually the phone will have a de"ault option set, such as 133'40B T&4@,

and will try to connect at that "reuency with that technolo#y "irst. %" it supportsdual bands, it will switch to 33 40B i" it cannot connect at 133 40B. @nd i"

the phone supports more than one mode, it will try the di#ital mode(s) "irst,

then switch to analo#.

7ou can "ind both dual'mode and tri'mode phones. The term tri'mode can be

deceptive. %t may mean that the phone supports two di#ital technolo#ies, such

as C&4@ and T&4@, as well as analo#. %n that case, it is a true tri'mode phone.

+ut it can also mean that it supports one di#ital technolo#y in two bands and

also o""ers analo# support. @ popular version o" the tri'mode type o" phone "or

people who do a lot o" international travelin# has /S4 service in the 33'40B

band "or Europe and @sia and the 133'40B band "or the nited States, inaddition to the analo# service. Technically, this is a dual'mode phone, and one

o" those modes (/S4) supports twobands.

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Problems with Cell Phones:

@ cell phone, li$e any other consumer electronic device, has its problems?

/enerally, non'repairable internal corrosion o" parts results i" you #et the

phone wet or uses wet hands to push the buttons. Consider a protective case. %"

the phone does #et wet, be sure it is totally dry be"ore you switch it on so you

can try to avoid dama#in# internal parts.

Extreme heat in a car can dama#e the battery or the cell'phone electronics.

Extreme cold may cause a momentary loss o" the screen display.

@nalo# cell phones su""er "rom a problem $nown as clonin#. @ phone is cloned

when someone steals its %& numbers and is able to ma$e "raudulent calls on theowner>s account.

0ere is how clonin# occurs? hen your phone ma$es a call, it transmits the ESF

and 4%F to the networ$ at the be#innin# o" the call. The 4%F9ESF pair is auniue ta# "or your phone D this is how the phone company $nows who to bill "or

the call. hen your phone transmits its 4%F9ESF pair, it is possible "or ne"arious

sorts to listen (with a scanner) and capture the pair. ith the ri#ht euipment, it is"airly easy to modi"y another phone so that it contains your 4%F9ESF pair, which

allows the ne"arious individual to ma$e calls on your account.


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GSM Vs CDMA

%n cellular service there are two main competin# networ$ technolo#ies? /lobal System "or

4obile Communications (/S4) and Code &ivision.. 4ultiple @ccess (C&4@).

Cellular carriers includin# Sprint PCS, Cin#ular ireless, GeriBon and T'4obile use one or

the other. nderstandin# the di""erence between /S4 and C&4@ will allow you to

choose a carrier that uses the pre"erable networ$ technolo#y "or your needs.

The /S4 @ssociation is an international or#aniBation "ounded in 1H, dedicated to

providin#, developin#, and overseein# the worldwide wireless standard o" /S4.

C&4@, a proprietary standard desi#ned by Iualcomm in the nited States, has been the

dominant networ$ standard "or Forth @merica and parts o" @sia. 0owever, /S4

networ$s continue to ma$e inroads in the nited States, as C&4@ networ$s ma$epro#ress in other parts o" the world. There are camps on both sides that "irmly believe

either /S4 or C&4@ architecture is superior to the other. That said, to the non'

invested consumer who simply wants bottom line in"ormation to ma$e a choice, the

"ollowin# considerations may be help"ul.

Covera#e? The most important "actor is #ettin# service in the areas you will be usin# your

phone. pon viewin# competitors> covera#e maps you may discover that only /S4 or

C&4@ carriers o""er cellular service in your area. %" so, there is o decision to be made,

but most people will "ind that they do have a choice.

&ata Trans"er Speed? ith the advent o" cellular phones doin# double and triple duty asstreamin# video devices, podcast receivers and email devices, speed is important to those

who use the phone "or more than ma$in# calls. C&4@ has been traditionally "aster than

/S4, thou#h both technolo#ies continue to rapidly leap"ro# alon# this path. +oth boast

8/ standards, or 8r #eneration technolo#ies.

EG&J, also $nown as C&4@:333, is C&4@>s answer to the need "or speed with a

downstream rate o" about : me#abits per second, thou#h some reports su##est real world

speeds are closer to 833'H33 $ilobits per second ($bps). This is comparable to basic

&S*. @s o" "all :33-, EG&J is in the process o" bein# deployed. %t is not available

everywhere and reuires a phone that is C&4@:333 ready..

/S4>s answer is E&/E (Enhanced &ata Kates "or /S4 Evolution), which boasts data

rates o" up to 8< $bps with real world speeds reported closer to H3'1


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Impact of mobile phone:

The impact o" mobile phone dramatic in terms o" development o" the

telecommunication sector. the leledensity in the country, which was less than one

percent in 1H and one o" the lowest in the world. *ess than nine years it has Lumped

to more than six percent. The mobile phone mar$et since then has expended "aster

than in any other country in the re#ion, virtually a uiet (mobile phone) revolution has

ta$en place, thousands o" remote villa#es, includin# the coastal o""'shore islands li$e

+hola, 0atiya and swandwip. %n these places people had never ever seen a telephone

set. They are now usin# mobile phones and tal$in# not only to their relatives and

"riends but also doin# their business more pro"itable than ever be"ore. +y bein# able

to connect to urban areas or ever to "orei#n countries, a whole new world o"

opportunity is openin# up "or the villa#ers in +an#ladesh.

Contribution to the Socio-economic Development:

The activities o" mobile phone contribute to the socio'economic development o"+an#ladesh in many di""erent ways. %n addition to employin# nearly :333 people,

more than 1,33,333 people are directly dependent on mobile phone "or their

livelihood, includin# the people wor$in# "or the dealers, a#ents, contractors, suppliers

and a maLor portion o" that "i#ure includes the villa#e phone operatorOs. @ccordin# to

the %nternational telecommunication nion, the /eneva'based F body, the addition

o" each new telephone in a developin# country li$e +an#ladesh, adds SS :-33 to the

countryOs /&P.

There are many villa#e phone operators by ownin# a mobile phone they have

dramatically increased not only their "amily income, but also their social status. The

/overnment o" +an#ladesh has also bene"ited directly "rom the mobile phone without

investment. The #overnment is earnin# vary lar#e revenues "rom taxes duties and

various other "ee received "rom the mobile phone operators. %n "act, /ramen phone

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would be currently the lar#est taxpayer in the country. %ts contributions to the

Fational Excheuer have #one up "rom T$. -:1 million in 1H, to more than T$.

11.-billion in :33


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CHAPTER 02

About the Company

wnership Structure

Senior Management !eam

Chronolog" o# Cit"Cell$s %chievements

Cit"Cell Changing &ives 'nitiative

About Cit!ce""


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%bout the Compan"

CityCell (Pacific Bangladesh Telecom Limited) is Bangladeshs pioneering mobilecommunications company and the only CDMA netor! operator in the country"CityCell is a customer#dri$en organi%ation hose mission is to deli$er the latestin ad$anced telecommunication ser$ices to Bangladesh"

The company offers a full array of fi&ed and mobile ser$ices for consumers andbusinesses that are focused on the uni'ue needs of the Bangladeshi community"CityCells groth strategy is to integrate superior customer ser$ice higheststandard technology and choice of pac!ages at affordable rates"

The company operates a *#hour call centre ith ell trained operators torespond to customer 'ueries" CityCells customer ser$ice are open + days aee! to ensure customers can access CityCell at any con$enient time"

CityCell is focused on inno$ation and creating ne ays for customers to stay intouch and to do business" CityCell is offering a ide range of competiti$e prepaidand postpaid mobile pac!ages as ell as ,alue Added -er$ices such as -M-and information based ser$ices"

CityCell is loo!ing forard in introducing CDMA .& technology in //* to pro$ideinno$ati$e multimedia features including MultiMedia Messaging -er$ice(MM-)

and many more data based mobile features currently not a$ailable inBangladesh"

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wnership Structure

CityCell (Pacific Bangladesh Telecom Limited) is a pri$ately oned company ithma0ority foreign onership e'uity" 1olloing lists the current oners of CityCell(PBTL)2

-ingTel Asia Pacific 3n$estments Pte Ltd # *45

Pacific Motors Limited # 6."*65

1ar 7ast Telecom Limited # 6"4+5

Senior Management !eam

1. Chye Hoon Pin # Chief 7&ecuti$e 8fficer:. Intekhab Mahmud # Chief Commercial 8fficer8. Mahfuzur Rahman# Deputy Chief Technology


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Chronolog" o# Cit"Cell$s %chievements

"ate #$ent

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-ep#/CityCell e&tends co$erage to ;angpur Dina0pur and -yedpur thenorthern districts of Bangladesh"

8ct#/ -hort Message -er$ice (-M-) is introduced"

an#/6

CityCell launched its ser$ices in the ma0or northern business city of

Bogra"

1eb#/61irst operator in Bangladesh to introduce the 8ne8ne post#paidpac!age"

un#/6CityCell reaches a co$erage le$el of */ districts out of a total of ?* (?.districts eligible)"

un#/6 >etor! capacity is increased to *////"

Aug#/6CityCell introduces @Amar Phone a postpaid mobile#to#mobilepac!age offering the loest outgoing rate per minute in Bangladesh"

-ep#/6 1irst operator in Bangladesh to introduce 3DD and >D for prepaidsubscribers"

8ct#/6CityCell reaches a co$erage le$el of 4. districts out of a total of ?* (?.districts eligible)"

>o$#/6CityCells *#hour customer call center opens" >etor! capacity isincreased to =////"

Dec#/6ear#end acti$e mobile subscriber base reaches .+


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Cit"Cell Changing &ives 'nitiative

CityCell community acti$ities %in &''()

CityCell ties up *ith +angladesh Red Crescent Society

CityCell the pioneer telecom operator of Bangladesh signed up an agreementith Bangladesh ;ed Crescent -ociety (BD;C-) to carry out fund raisingprograms for human elfare through -M-"

The fund collected through -M- as donated to BD;C- for the betterment ofthe society"

Chris Maloy pre$ious C78 CityCell (Pacific Bangladesh Telecom Ltd") and

8baidur ;ahman -ecretary Eeneral 9 C78 Bangladesh ;ed Crescent -ocietyFsigned the agreement on behalf of their respecti$e organi%ations" hile 3nte!habMahmud Chief Commercial 8fficerF Ahmed Arman -iddi'ui Manager ,alue

Added -er$ices Taslim Ahmed Manager Mar!eting CommunicationsF CityCelland Guamrul Ahsan DirectorF 7unus Ali Mia Deputy Director 1und ;aisingDepartmentF ;i%ia Hobed Deputy Director 3nformation 9 P;F MahmudaChodhury Consultant 1ind ;aising DepartmentF Mi!ael -andgren 8DDelegate 31;C Dha!a ere also present on the occasion organi%ed at thePacific Center Dha!a"

CityCell community acti$ities %in &'',)

CityCell-s C#. distributes relief among fire $ictims8n *th March the fire burnt about /// huts#+ babies ere burnt to death in thefire and many more ere hurt in Bau Ba%ar area of Iarail -lum Eulshan"

8n .*th March Chris Maloy pre$ious Chief 7&ecuti$e 8fficer of CityCelldistributed relief materials among 4// families ho lost all their possessionsdue to a de$astating fire"

hen Chris appeared among the helpless people they recei$ed him ithemotional note" Chris told them @ Because e care thats hy Citycell is here"

:e distributed floor mats mos'uito nets coo!ing post rice dal and pulseamong fire $ictims"

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CityCell and M+/ Club stage concert to raise money to ease flood hardshipCityCell through its community aid program Changing Li$es helped easing the

hardship of those affected by organi%ing a concert in association ith the MBAClub on the ?th of August" The concert hich as staged at the >ationalMuseum Auditorium in Dha!a as organi%ed ith the specific ob0ecti$e to raisefunds for the flood#affected people of the country"

Performing at the concert ere renoned Bangladesh artists Boogey 9 1riends1eedbac! Miles L;B :assan Pentagon Mehreen Iani% -uborna arfa%ePartho -tarling -hahed Iumar Bisha0it 1erdous ahid and :abib" Theconcert as a great success attracting a crod of more than +// people for theflood relief cause"

CityCell donates money for the flood affectedChris Maloy pre$ious Chief 7&ecuti$e 8fficer CityCell handed o$er a che'ue ofT!" 4 la!h to Prime Minister Begum Ihaleda Hia for the flood#affected people ofthe country"

Prime Minister Begum Ihaleda Hia appreciated CityCells initiati$e to help thepeople of the society"

Also present at this occasion as 1aisal Morshed Ihan ,ice ChairmanF Tipu-ultan Mohammad Director 1inancial Control 9 Company -ecretaryF and3nte!hab Mahmud Chief Commercial 8fficer from CityCell"

CityCell hands o$er relief to Rotary for the flood $ictimsCityCell handed o$er relief for the flood affected to ;otary District Eo$ernor8ffice on 6.st uly //*" At the gathering 4/// pac!ets ere gi$en to ;otaryDistrict 6=/ Eo$ernor 8ffice that contained Chira Eur -aline Candles andMatches" Distribution of these pac!ets to the relief areas started on .st August//*" The areas that ere co$ered for relief distribution ere -herpurBrahmanbaria >arshingdi Bhairab Mani!gon0 and Munshigan0"

Mr" 3nte!hab Mahmud Chie" Commercial J""icer CityCell and ;otarian Ia%i

>a%mul :a'ue#treasurer of ;otary Club Dha!a Jrbana ;otarian -yed A%i%ul:a'ue President of ;otary Club Dha!a Jrbana P:1 ;otarian Prof" Mi%anur;ahman -helly#-ecretary of ;otary Club Dha!a Jrbana ;otarian A"I"M"-hamsuddin District 6=/ Eo$ernor;otarian Dr" -hamimu%%aman Bosu Mia # 3PP P:1 ere present at thegathering on behalf of their respecti$e organi%ations"

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CityCell sponsors Saline0pro1ect

CityCell sponsored the -aline#Pro0ect for helping the flood#affected people of thecountry"

Jnder this pro0ect the ob0ecti$e of CityCell as to produce .///// salines" 6/persons or!ed to produce =/// saline e$eryday at the MBA Club premise"These salines ere being pro$ided to all interested organi%ations and indi$iduals"

CityCell helps intellectually disabled children of S2I"

CityCell Bangladeshs leading mobile communications pro$ider launched its

community program KCityCell Changing Li$es ith a donation to the -ociety forthe elfare of the 3ntellectually Disabled (-3D)"

The -ocial elfare 8rgani%ation of 3ntellectually Disabled as established in.


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CityCell donates Physiotherapy #uipment to underpri$ileged intellectuallydisabled children

8n December 4 //* CityCell donated physiotherapy e'uipment to -73D Trust(-pecial 7ducation for 3ntellectually Disabled Children) for the underpri$ilegedand intellectually disabled children under CityCells community program KCityCellChanging Li$es"

-73D Trust runs a school and a Community Based ;ehabilitation (CB;) Programfor the intellectually disabled" Currently the school pro$ides therapy food andcon$eyance to * children ith $arious disabilities"

CityCell pre$ious C78 Chris Maloy handed o$er the donated goods to theorgani%ations Director Dilara -attar at a ceremony held at CityCell office at

Moha!hali" A number of the children ho attend the school ere also present atthe ceremony" @As a large pri$ate organi%ation e feel e ha$e an obligation tobe engaged in corporate community acti$ities said Chris Maloy pre$ious C78of CityCell at the donation ceremony" @The -ociety deser$es e$ery supportpossible and e are proud to be able to contribute to the impro$ement of theli$es of these students"

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CHAPTER 0#

Contact 'n#ormation

Customer Care

Bill Pa"ment

(andsets ) Pac*ages

(andset Service centre

Prepaid Pac*ages

+etwor* Coverage Map

+etwor* Coverage District ,ise

1

$enera" Ser%ice


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Contact Information

:ead 8ffice

Pacific +angladesh Telecom 3td4Pacific Centre.* Moha!hali CA Dha!a#.."Phone2 ==.=?#+ ==4=. ==4=61a&2 ==64+4Customer Contact2 N.. /..#


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Sylhet .ffice

Pacific +angladesh Telecom 3td4Earden Toer (Eround 1loor)-hah0alal Bridge Lin! ;oad

Jposhohor Point-ylhetPhone2 /..#


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Customer Care

At CityCell e are committed to gi$ing our customers the best ser$ice e$ery timeall the time" As the industry leader in customer ser$ice e&cellence CityCell iscontinuously or!ing toards gi$ing customers the best possible ser$icee&perience"

This is manifested in CityCells tagline2 Because e care and in the ser$iceinno$ations CityCell has introduced to ma!e life easier for our customers"

&,0Hour Call Centre %call 67&7 from your CityCell mobile or '770887&77&7from any other phone)

The Call Centre enables customers to be in touch ith CityCell round the cloc! toma!e en'uiries and ha$e their problems sol$ed instantly"CityCells Call Centre is fitted ith state#of#the#art e'uipment from leading globalhardare pro$ider >ortel hich ensures smooth and uninterrupted operations atfull capacity" By dialing N.. from your CityCell mobile phone you get instantlyconnected to one of CityCells e&pert Customer -er$ice 7&ecuti$es ho are elltrained to anser 'ueries and pro$ide information and solutions"

.pen for +usiness 9 "ays a 2eek

;ecently CityCell as again at the forefront of inno$ation by being the firstoperator to open its front des! operations 6?4 days a year at all of its Customer-er$ice Centres in Dha!a Chittagong -ylhet Ihulna and ;a0shahi" CityCellcustomers can no pay their bills and purchase ser$ices at any day of the ee!that is most con$enient for them"

"ays :ormal

7$ery day


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+ill Payment /nytime; from /ny*here *ith Cash Card

CityCell postpaid customers can en0oy the con$enience of paying their bills

anytime from anyhere o$er their mobile phones ith Cash Card" 8ur CashCard is a no$el and inno$ati$e ay for postpaid customers to pay bills o$er thephone" All you need is a CityCell Cash Card and your CityCell phone and youcan pay your phone bill from anyhere anytime" >o more standing in the 'ueueor trying to beat the opening hours of ban!s or ser$ice centres Q you can use theCash Card* hours a day"

.nline +ill Management *ith .nline Self Care

8nline -elf Care enables postpaid customers to manage a number of ser$icesonline such as $ieing bill status billing history payment details and lodgingser$ice 'ueries and complaints"

CityCell is proud to be the leader in Customer -er$ice in Bangladesh and illcontinue to or! toards a fully satisfying ser$ice e&perience for its customers"3ts because e care"

::
http://www.citycell.com/cash_card.phphttp://www.citycell.com/cash_card.php


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Bill Pa"ment

9 #asy 2ays to Pay your +ill *ith CityCell

At CityCell e understand ho important it is to offer con$enient and hassle#freeays to pay your monthly bill" There are currently ? con$enient ays for you topay your bills2

." Cash Card2 a$ailable at all authori%ed dealers or retail outlets countryide"Cash Card can be used anytime and from anyhere to pay your billsusing your CityCell phone"

" Ad$ance Payment -lip2 a$ailable at all Ban!s here CityCell bills are

collected"6" :-BC 7asy Pay machines2 a$ailable at four con$enient locations in

Dha!a (Banani Jttara Eulshan and Dhanmondi)"*" -tandard Chartered ATM machines2 3f you are customer of -tandard

Chartered Ban! you can settle your bill through their ATM machines ithyour ATM card"

4" 7astern Ban! Limited 3nternet Ban!ing2 if you are an 7BL customer simplylog on to "ebl"com"bdto settle your CityCell bills online"

?" 7asy settlement of bills at the Cash Counters at CityCell Customer-er$ice Centres in Dha!a (Moha!hali) -ylhet and Chittagong

+" At ban!s2 bills can be paid at all ban!s mentioned on the bac! of our bill

statement"

1or more information regarding these payment options please call our *#hourCall Center (N.. from your CityCell mobile 9 /..#


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(andsets ) Pac*ages

Hua*ei C&7< =TStarcom C77>'

N 3ncredibly light 9

smallN . poly ringtoneN .= & ?* pi&elLCD display (B)N Memory (6MB1lash =MB -;AMMCP)N -upport ;#J3M

N ."6 B LCD

display (


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NA range of e&citingRpress#8nTMcolorco$ersN 7nhanced eb#

brosing ithMobile 3nternetN CDMA/// .RtechnologyN ;inging tonecomposer foruni'ue tones

Motorola C7?7 !T# C7??

"e@ian C?'< "e@ian C>'7a Mo%olla, $aris%al, Moile:01 1**6600/2.

:N


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&er'ice ?ne # Moile Care:Models: Motorola @150,C131, 101, B680,B/30,=tstarcom 1 160, 11601, 1 161,

Address:

1. -%aka &er'ice Centre, 5t% 4loor, !rince !la>a, 7#2 &o%ana, Mir+uroad, -%anmondi, -%aka120/, (el: *170668, 81205*1, 011**0171 11,4a: *1 18*6/,

2. C%ittaon &er'ice !oint317, &k. Mui oad, &uDa !la>a, 1st 4loor?++osite to 4ire &tation, Araad C#A, C%ittaon7100, (el: /21/27.

3. %ulna &er'ice !oint171, &ir IEal oad, 2nd 4loor, Afta Center, %ulna*000, (el: 813676.

7. as%a%i &er'ice !oint272#A, adiron 1st 4loor, reater oad, as%a%i6000, (el: 81 1251

5. &9l%et &er'ice !oint, 2nd 4loor, arimulla% Market, $%andar $a>ar, &9l%et3100, (el: 812*3*.

6. $arisal &er'ice !oint70, &adar oad 2d 4loor, $arisal.

/. $ora &er'ice !oint, ;oldin No. 21*/#1*5, Court ;ouse oad,

ales)aritala, $ora.

8. Camilla Collection !oint, &%o+ No. 6 F /, INo. Ali Mansion, 1st 4loor,andir+ar, Comilla3500,

*. essore Collection !oint, o)nok C%amer 1st 4loor, !lot No. 351 F 352,;oldin6 No. 1, ;atk%ula oad, ;otel Mid (o)n essore.

10.us%tia Collection !oint "o'el9 (o)er 8t% 4loor, ;oldin6 No. 55#1,

&irauddo)la oad, us%tia.

11.an6+ur Collection !oint, N.I (o)er 2nd 4loor, !a9ra C%ottor, an6+ur.

12. M9mensin6 Collection !oint, Cit9 Center round 4loor, 1 1, amauoad, ?++osite of Aioka ;all, M9mensin%.

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!aciDc $anlades% (elecom "imited:Models: &amsun &C; &10*, &C;711, &C;210, &C;N1*1,&C;N213,&C-**0, &C;61 1,IC&&?N1228,A=-I?B?135, M?(??"A 182C,C210,B60, ;G=N-AI;C1 10,;C120, ;C600e, CG$$""100,-IAN308 F All t9+es of 4@(s.

Address:

1. !aciDc Center round 4loorH 7, Mo%ak%ali, -%aka 1212, Contact No. 121, 01 1**121 121.

2. !aciDc Center round 4loor81, akrail, -%aka1000, Contact No. 121, :01 1**121 121,

3. 26, Araad C#A, C%ittaon Contact No. 121, 01 1**121 121.


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!re+aid !ackaes

Is Prepaid right for youALi!e many others if you are ondering hether prepaid is best for you here are a

fe tips on hat you can e&pect out of it2

In Prepaid B# ou dont ha$e to pay monthly line rent# Dont need to deposit money for any special ser$ice (e"g" >D3-D)# Dont ha$e to ait in long 'ueue to pay mobile bill

Ho*e$erB4# ou ha$e to recharge your account before you can use it# ;echarge period e&pires after a set time

-o if your e&pected mobile usage and e&penses are lo (generally less than T!".///) and you ant to control of mobile e&penses then prepaid pac!age is rightfor you" Many of our customers also associate prepaid ith simplicitytransparency and predictability"

2hat are the packages a$ailable in PrepaidAe ha$e the folloing prepaid pac!ages for you2

Hello '7&?

Mega Phone

/alap Super Plus

/alap Classic /alap Super

/alap +

/alap Call Me %*ith call&cash feature)

Prepaid PC.

Hello '7&?

Any one preferred CityCell number O T!" / for the first 6 minutes after that OT!" /"+4min

8ther to preferred CityCell numbers O T!" .min

Any other CityCell number O T!" minAny other operators mobile number O T!" 6min

:
http://www.citycell.com/hello.phphttp://www.citycell.com/mega_phone.phphttp://www.citycell.com/aalap_super_plus.phphttp://www.citycell.com/aalap_classic.phphttp://www.citycell.com/aalap_super.phphttp://www.citycell.com/aalap_super.phphttp://openproductinfo%20%28%27aalapb%27%29/http://openproductinfo%20%28%27aalapcallme%27%29/http://www.citycell.com/hello.phphttp://www.citycell.com/mega_phone.phphttp://www.citycell.com/aalap_super_plus.phphttp://www.citycell.com/aalap_classic.phphttp://www.citycell.com/aalap_super.phphttp://openproductinfo%20%28%27aalapb%27%29/http://openproductinfo%20%28%27aalapcallme%27%29/


30/90


31/90

/alap Call Me

Aalap Call Me is a full BTTB connecti$ity pac!age ith the uni'ue and inno$ati$ecallcash feature"

This plan gi$es you

Access to any mobile in Bangladesh

* hour BTTB local>D3-D connecti$ity

Jnder the callcash feature Aalap Call Me customers ill get T!" /"4added to their account e$ery minute hen they recei$e calls from otherCityCell phones

1reedom to choose up to 6 CityCell number and ma!e calls at 4/5

reduced tariff under 8ne8ne scheme

CityCell to CityCell -M- at a reduced rate of T!" ."4/

81


32/90

Postpaid Pac*ages

Postpaid offerA Dou "ecideE

3t should be your choice hen and for ho long you use your mobile" Letse&plore ho the CityCell postpaid pac!ages facilitate you to manage your mobileusage"

In postpaid B# ou dont ha$e to orry about your prepaid tal!#time running out# ou can use the CityCell cash cards to pay your bills at your con$enience# ou dont need to go hunting for prepaid card shops hen your credit runs out

Ho*e$er B# ou need to pay a minimum monthly line rent

3f you are loo!ing for a mobile ser$ice that doesnt put any bar on bill amount orconnecti$ity then CityCells postpaid pac!ages are for youS hat our e&istingpostpaid customers appreciate most is our current loest tariff structure formobile#to#mobile and complete BTTB local>D3DD facility"

2hich postpaid package is right for youAou can choose from the three current postpaid offers2

Qono Phone

Shabar Phone

@amar Phone Citycell Premium

-preme

CityCell Premium

This is the pioneer postpaid pac!age in Bangladesh to introduce the .#secondpulse" 3t has * hour mobile#to#mobile as ell as BTTB connecti$ity"

Jnder this plan you get2

* hour BTTB local>D3-D incoming and outgoing facility

Loer tariff for CityCell#CityCell calls

;educed call rates during off#pea! (=PM#..PM) and super off#pea!

(..PM#=AM) hours 4/5 discounted tariff for calls to up to 4 CityCell numbers under the

8ne8ne feature . second outgoing pulse from the $ery first second"

8:
http://www.citycell.com/jonophone.phphttp://openproductinfo%20%28%27shabarphone%27%29/http://www.citycell.com/aamarphone.phphttp://openproductinfo%20%28%27premium%27%29/http://www.citycell.com/jonophone.phphttp://openproductinfo%20%28%27shabarphone%27%29/http://www.citycell.com/aamarphone.phphttp://openproductinfo%20%28%27premium%27%29/


33/90

. second incoming pulse after the first free minute"

The loest monthly line rent"

Shabar Phone-habar Phone is the con$enient postpaid pac!age ith limited BTTB

connecti$ity"

ith -habar Phone you ha$e2

A minimal monthly line rent

>o hidden charges for roaming

BTTB local>D3DD outgoing facility during off#pea! and super off#pea!hours

4/5 discounted tariff for calls to up to 6 CityCell numbers under the

8ne8ne plan .4 second outgoing pulse after first minute

More benefits for you2

-M- and other $alue added ser$ice facilities

Cash cards to lessen the hassle of bill payment

/amar Phone

Aamar Phone is the con$enient postpaid mobile#to#mobile ser$ice"

ith Aamar Phone subscription you ill recei$e2

A lo lo monthly line rent

;educed call rates during off#pea! hours

Discount on monthly bill based on usage

4/5 discounted tariff for calls to upto 6 CityCell numbers under the8ne8ne plan

.4 second outgoing pulse after the first minute

More benefits for you2

-M- and other $alue added ser$ice facilities

Cash cardsto lessen the hassle of bill payment

88
http://www.citycell.com/cash_card.phphttp://www.citycell.com/cash_card.phphttp://www.citycell.com/cash_card.phphttp://www.citycell.com/cash_card.php


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-ied Phone Pac*age

Fi@ed Phone Package2 T9T 3ncoming and 8utgoing ith Mobile to Mobile

H=/2#I #TS 7&''1i&ed ireless Terminal (CDMA/// .R)

Accessories2 3nternal Antenna;echargeable Battery (>3#M:)Poer cord Tel#line cord Manual

Price in Taka

Set price *ith 3ocal Connection .*


35/90

Terms .f Payment .f Monthly +ill CDMA monthly Billing period is +th to ?th of the folloing month" 1ull paymentof monthly bill should be made by due date specified on the in$oice" 1ailure toma!e payment by due date ill result in disconnection of your line ithout anyfurther intimation" >o reconnection fee ill be charged if payment is made ithin

6 or!ing days of disconnection" A reconnection fee of T!" 4// ill be chargedthereafter if payment is made ithin the last or!ing Day of the month" Billpayments made the folloing month(s) ill re'uire a reconnection fee of T!".///" 8ut standings after three months ill result in the forfeiture of AirtimeDeposit"

Credit 3imit1or 3ocal 0Tk4&; ('' 3ocal :2" I"" 0 Tk49; (''

3f set is lost or stolen reporting the incident to PBTL customer ser$ice ill

deacti$ate the set (rendering the set useless)"Narranty for :ardare ? months Battery 6 months"

R#G=IR#M#:TS F.R :#2 S=+SCRIPTI.:." To attested photograph 9" Mailing address $erification documents (any one)2 Photocopy of PassportBan! statements Dri$ing license Chairmanard commissioner certificateTelephone Eas 7lectric bill $oter 3D card etc"

8-


36/90

+etwor* Coverage Map

"istrict 2ise :et*ork Co$erage

=pcoming :et*ork Co$erage

:et*ork Co$erage Map

+enefit of C"M/

CityCell has an e&tensi$e netor! co$erage throughout the country" e arecontinuously e&panding and upgrading our already comprehensi$e netor! andto meet consumer demand and maintain a high 'uality netor!" The program isdesigned to upgrade netor! technology and add netor! capacity to supportthe companys consistently increasing customer base"

8N
http://www.citycell.com/network_area.phphttp://www.citycell.com/network_area.phphttp://www.citycell.com/network_area_upcoming.phphttp://www.citycell.com/network_map.phphttp://www.citycell.com/network.php#cdmahttp://www.citycell.com/network_area.phphttp://www.citycell.com/network_area_upcoming.phphttp://www.citycell.com/network_map.phphttp://www.citycell.com/network.php#cdma


37/90

+etwor* Coverage District ,ise

"istrict 2ise :et*ork Co$erage =pcoming :et*ork Co$erage

:et*ork Co$erage Map

+enefit of C"M/

"istrict 2ise :et*ork Co$erage /rea

"IISI.: "ISTRICT 2IS# /R#/

"H/5/ "haka

Mohakhali

RampuraAgargaon

Gulshan-2

MirpurKhilkhet

Mazar roadUttra-1

Gulshan-1

KhchukhetBanani

NakhalparaN.Gan-1

Mog!azar

"egun!aghicha-1#armgate

$ld %it&

Motiheel-2N.Gan-2

Ada!or'alla!i

Mathartek

(lephant Road'agla!azar

BaridharaUda&an

)*!al Road

('+,almatia

KaranBazar

Gulshan-

Mirpur-2/opkhana

KamlapurMadhu!ag

'uranapalton

0azare !agKarul

,al!agMonipuripara

Matual

inira"a&ada!ad

NarindaMali!ag

Razar!agRaz!azar

+ramonbaria

B.Baria

Akhura

Chandpur

%handpur

Matlo!#aridgan

8H
http://www.citycell.com/network_area.phphttp://www.citycell.com/network_area.phphttp://www.citycell.com/network_area_upcoming.phphttp://www.citycell.com/network_map.phphttp://www.citycell.com/network.php#cdmahttp://www.citycell.com/network_area.phphttp://www.citycell.com/network_area_upcoming.phphttp://www.citycell.com/network_map.phphttp://www.citycell.com/network.php#cdma


38/90

kazipara

"a3ar-1/angail-1

"a3ar-2/angail-2

Kathal!ag

an'aikpara

Rupnagar

Mohakali4ohs

/ekpara%handhous

ingRa&er

Bazar

+ene3a %amp

Ne Market4hanmondi-

Kerangan4ohar

Faridpur

#aridpur

azipur

Gazipur

Mauna

Gazipur "adarKapasia

/ongi )/U 5Board Bazar6Raendarpur

5isorgan1

Kisorgan

Madaripur

Madaripur

Manikgang

4aulatpurManikgan

4hamraiMansigan

Mymenshing

M&menshing

:arashingdi

Narashingdi

:orshindi

Mado!diBhairo!

'olash

:o*abgan1

Noa!gan

Sariatpur

"ariatpur

Sira1gan1

"iragan

Tangail

MirzapurKaliakor

CHITT/.: Chittagong

Agra!adKalurghat

Nandankanan

Bandartila)#%$

Kumira+orargan

'ahartali

Begamgan #ouzdarhat 0alishoreFeni 3a@mipur

8


39/90

,a7mipur'atenga

Khulshi

,alkhan

riazuddin

Bakulia)slampur

"itakundu

0athaaree

RazanAnoara

'atiaBaizid

'athantola

%hak!aza

rKamal!aza

r 5Mohara6

"altgolaAlkoron

5"adarghat6

Boalkhali%hodhur&

hat

#eni

#eni-2"onagazi

Ramgan

:oakhali

"onaimuri

%hagolna&aMaizdi

SD3H#T

Sylhet

Gotatekor

Alhamra"hai !azar

Noa!road

#enchuganohigan

"&lhet-8

"&lhet-9

"&lhet-:Bisanath

Kanaighat

%antonmentKanaighat

Moulo$i +azar

Moulo3i Bazar"rimangol

Noapara

No!igan

Sunamgan1

"unamgan%hattak

ogonathpur

5H=3:/

5hulna

Khulna-1

Khulna-2Khulna-;

Mongla

+agerhat

Bagerhat

+arishal

Barishal-1

Barishal-2Basishal-;

Jessore

essore-1

BenapoleNoapara

essore-2

Jhalokhati

halokhati

Jhenaidah

henaidah

5ustia

Kustia

Khustia Uni3ersit&

Magura

Magura

:arail

Narail

Piro1pur

'iropur

Satkhira

"atkhira

8


40/90

R/JSH/HI

Ra1shahi

Rashahi-1Rashahi-2

Rashahi-;

%hapai NG

+ogra

Bogra-1Bogra-2

"ina1pur

4inapur

Is*ardi

)sardi

Joypur hat

o&pur

3almoirhat

,almoirhat

:ator

Nator

:ougaon

Nougaon

Pabna

'a!na

Rangpur

Rangpur-1Rangpur-2

Syedpur

"&edpur


41/90

/panding +etwor*

(%ana -istrict (%ana -istrict

Jion Naor C%uadana $irol -ina+ur

-amur%uda C%uadana ;akim+ur -ina+ur

asian9 o+alan %ans%ama -ina+ur

(erok%ada %ulna No)aon -ina+ur

%ana%an AN %ulna $iron -ina+ur

C%ouac%a essore &aid+ur KsLHl+%amari

%oksa us%tia aninaar Naoaon

alia Narail -urEa+ur as%a%i

Mo%es+ur %enaida% Adamdi6%i $oura

aliEani %enaida% a%aloo $o6ura

0otc%and+ur %enaida% &%ian $oura

Mo%ammad+ur Maura $era !ana

C%itolmari $aer%at "almo%on $%ola

Molla%at $aer%at -o)lotk%an $%ola

&o rail $ra%manaria Nolcit9 %alokat%i

,o+al+ur (anEail $anari+ara $arisal

Naar+ur(anEail =>ir+ur $arisal

-oulat+ur Manikan !irEan (%akuraon

&ulla &unaman anisankail (%aku(aon

$iram+ur -ina1+ur


42/90

CHAPTER 0&

Call 0elated Services

Service -eatures

Bangla SMS

Ban*ing ) others

/mergenc" Services

-inancial Services -1+

Group SMS

(ello !une

'nternational SMS

Ringtone list2

dost: SMS Chat

Sports

!rump Card

2oice Based 'n#ormation Services

2oice Mail Services


43/90

Call 0elated Services

Call For*ardingK "i$ertCall 1orarding lets you forard your number to any mobile or T9T phone

number to recei$e your calls through that number" 7$en if you are tra$elingabroad you can forard your calls to a designated number outside the country toalays stay in touch"

How to do it#Dial N9&'folloed by the designated number to acti$ate Call 1orarding" (e"g"N9&'&&&&&&&&U)#Dial N9&'U to deacti$ate the Call 1orarding option inyour mobile phone"

Three Party Conference %TPC)ith our Three Party Conference -er$ice you can ha$e a three#ay con$ersationith to other people simultaneously o$er the phone" ou can include bothmobile and T9T phones in your TPC con$ersation for real fle&ibility"

How to do it# Dial your desired number (/..&&&&&U)"# After the call is ansered as! your con$ersation partner to hold the line"# Dial the number of your second con$ersation partner"# After the second call is pic!ed up press -7>D (U)"# >o all three parties can ha$e a con$ersation simultaneously o$er a one#line

connection"

SMS %Short Message Ser$ice)-tay in touch ith your friends and family through -M-" -M- is automaticallya$ailable for all CityCell customers and does not ha$e to be specifically acti$ated"

All you ha$e to do is choose the message option on your phone rite yourmessage in the message field and send it to the desired number" This ser$ice isa$ailable for messages sent to other CityCell customers and to Erameen Phone

customers"

our -M- is ready ithout set up procedures # try it out and send your messagenoS


44/90

.ne&.neith CityCell 8ne8ne you can register up to threeN other CityCell numbers andpay only 4/5 of your normal tariff hene$er you call these numbers" And noyou can e$en manage your 8ne8ne numbers con$eniently $ia -M-" -implyfollo the steps belo to add re$ie and ma!e changes to your 8ne8necalling list2

#To submit or add a 8ne8ne number send your number to V....V from your-M- message screen in the folloing format2@-JBM3TWspaceX/..&&&&& for submitting one number"@-JBM3TWspaceX/..&&&&&&WspaceX/..&&&&& for submitting to numbers"@-JBM3TWspaceX/..&&&&&&WspaceX/..&&&&&& WspaceX/..&&&&& forsubmitting three numbers"#To $ie your Current 8ne8ne numbers send the !eyord @,37 $ia -M- toV....V"#To change a 8ne8ne numbers on your current list send the number you antto change to V....V in the folloing format2@C:A>E7WspaceX/..&&&&&&WspaceX/..&&&&&&V8ld >enumber number

Please note that you can only change one number at a time" our 8ne8necalling list ill be updated ithin *= hours of the re'uest being sent" Due tosystem restrictions only one re'uest per day can be processed"

NAmount of 8ne8ne numbers alloed depends on customer pac!age" 1oren'uiries call N.."

#0mail o$er SMS

All CityCell Prepaid 9 Postpaid customers ha$e indi$idual email account2 3f yourmobile number is /..


45/90

3n the @rite >e -M- or @Create -M- option of your mobile type the e#mailaddress folloed by the email message (lea$e a -PAC7 beteen the address andthe main message) 9 -end it to ****" 1or e&ample # if you ant to send an email to

friendOyahoo"com ith the Message V:o are youU Type a messageli!e [email protected] are you?and -end it to ****

Sending e0mails to CityCell Mobile

hen someone ants to send e#mail to a CityCell user heshe ill need to sendthe email to the address /..&&&&&&Osms"citycell"com (:ere &&&&&& represent thelast si& digits of the destination mobile number)

Please note that ?

The email should be ithout any ATTAC:M7>T if you enclose anattachment your e#mail ill not be deli$ered"

Do not use ccbcc option hen sending mail to 7#mail o$er -M- numbers"

#0mail /rri$al :otification

hene$er an email is sent to your mobile e#mail account you ill be notifiedthrough an -M-" 1or e&ample if you recei$e an email from friendOyahoo"com thenotification -M- ill be2

7ou have #ot an email "rom "riendRyahoo.com.Send KE@& 1 to


46/90

Service -eatures

Reading Mail

To read the first e#mail you ill 0ust QType read 1(here . refers to the 13;-T emailin 3nbo&) 9 -end it to ****

3f the first email is recei$ed from friendOyahoo"comith the sub0ect V:iV and themessage2 @:ello 3 got your mail you ill recei$e an -M- li!e2 7>82 . 1r2friendOyahoo"com" -ub2 :i" Msg2 :ello 3 got your mail

To read the second e#mail you ill 0ust Q

Type read (here refers to the -7C8>D email in 3nbo&)

-end it to ****"

-imilarly you ha$e to send read 6 or read * to **** if you ant to read the T:3;Dor 18J;T: message in the 3nbo& and so on"

Reply Mail

3f you ant to directly reply to the 13;-T mail that you ha$e recei$ed ith the replymessage2 @Than!s for your mail you 0ust need to Type re7Than!s for your mailF(lea$e a -PAC7 beteen re2. and the message) 9 -end the -M- to ****"-imilarly if you type re&folloed by a message # 3t ill go as a reply to the-7C8>D e#mail that you had recei$ed"

For*ard Mail

3f you ant to 1orard the 13;-T e#mail to any address you 0ust need to Q Typef2. folloed by the destination e#mail addressF (lea$e a -PAC7 beteen f2. andthe address) 9 -end it to ****

1or e&ample if you ant to forard the 13;-T e#mail you had recei$ed tomeOmail"com you 0ust need to type f2. meOmail"com# the 13;-T e#mail in yourinbo& ill be forarded to meOmail"com" -imilarly you need to type f2 or f26before the destination address if you ant to forard the -7C8>D or T:3;D e#mailof your mailbo& and so on"

"elete Mail


47/90

To delete the 13;-T e#mail in your mailbo& you need to Q

Type "elete7

-end it to ****

This ill delete the 13;-T e#mail in your mailbo&" ou can delete the -7C8>D orT:3;D e#mail in the mailbo& in a similar ay by typing "elete&or "elete?andsending the -M- to ****" To delete all e#mails in your inbo& you need to Q Type"elete all9 -end it to ****" This ill delete all the mails in your mailbo& "

et Inbo@ Information

To chec! ho many unread mails are there in your mailbo& you need to # Type

inbo& 9 -end it to ****

ou ill recei$e an -M- containing Q

The number of mails in mailbo&"

The number of mails in mailbo& that are still unread"

The mail numbers those are unread"

1or e&ample suppose there are fi$e e#mails in your mailbo& here 13;-T T:3;Dand 18J;T: email ha$e been read and the -7C8>D and the 131T: e#mail is still

unread" 3f you type inbo& and send it to **** you ill recei$e a reply -M- shoing2

Total 7#mail2 4" Jnread2 " >umbers2

+lock un*anted Mail

3f you do not ant to recei$e any e#mail from a particular e#mail address you 0ustneed to2

Type bloc! then that particular e#mail addressF (lea$e a -PAC7 beteen

bloc! and the address )

-end to ****

1or e&ample if you do not ant to recei$e any mail from friendOyahoo"com 0usttype # bloc! friendOyahoo"com"Any e#mail from friendOyahoo"com ill be bloc!edfrom then onards"


48/90

=nblock Pre$iously +locked /ddress

To unbloc! any bloc!ed address you need to#

Type unbloc! then the bloc!ed e#mail addressF (lea$e a -PAC7 beteen

unbloc! and the address )

-end to ****

1or e&ample if you ant to unbloc! the pre$iously bloc!ed addressfriendOyahoo"com 0ust type Q unbloc! friendOyahoo"com and you ill again beable to recei$e mails from this address"

Checking /ddress Status

3f you ant to chec! hether an address is bloc!ed or not you 0ust need to#

Type chec! folloed by the desired e#mail addressF (lea$e a -PAC7 beteenchec! and the address) -end it to ****

ou ill recei$e a reply -M- shoing the status of the address hether it isbloc!ed or not" 1or e&ample if you ant to chec! hether friendOyahoo"com isbloc!ed or not 0ust type2 chec!


49/90

Bangla SMS

Procedure 7

Subscriber to Subsc SMS

:ere the Customer ill send -M- directly to hisher peer" The 1ormat is asfollos2

Format

ToWspaceXDestination >umberW-paceXTe&t"

7&ample2 To /..=//44/ !i !habarU

The message ill be sent to 7,7& 4

The Peer ill recei$e the Message in Bangla @

Point to :ote

The Message can be sent from any :andset Model"

The ;ecipients :andsets model must be a CityCell >o!ia 7&cept >o!ia

4.=4 9 >o!ia ?.=4" The Message ill be ritten in 7nglish in Bangla Terms

The ;ecipient ill recei$e the Message in Bangla"

The +angla SMS must not contain more than &> Characters4

Procedure &

Pull L Send SMS

:ere the customer ill Pull out the Bangla Message and ill be able to send it tohisher Peer group"

Format

The customer ill rite the te&t in 7nglish ith Bangla format and send it to .*."3n the return Message the customer ill recei$e the Message in Bangla"

#@ample

-M- @!i !habarU to 7,7&" 3n the ;eturn Message The Peer ill recei$e the

Message in Bangla @ " The customer can forard it to hisher peergroup"


50/90

Points to :ote

Both the sender and recei$er should ha$e a CityCell >o!ia Phone 7&cept>o!ia 4.=4 9 >o!ia ?.=4"

The customer can $ie the message before sending to hisher Peer"

The format of riting the message ill be a$ailable in the Communicationand our

ebsite"

The +angla SMS must not contain more than &> Characters4

-3


51/90

Ban*ing ) others

SMS +/:5I: 2ITH +/:5 /SI/

Any Account holder of Ban! Asia can !no his balance through this ser$ice"

This message contents2 Acc P3>C8D7 egF ACC 6*4" (The pin Code ill bepro$ided by Ban! Asia)"

-end the message to


52/90


53/90

nday2 Eet it company ise" The -M- 1ormat2 cabWdotXdi$isionWdotXcabcompany

Wcab companyX as2 Anudip Dha!a >a$ana 8rion -alida Capital Comfort

Cosmo 7&press atri Metro :gn"

1or help2 -end -M- as help"cab and send it to 44

#ye0+ankTo get the information on the 7ye Ban!-imply type2 eban!

-8


54/90


55/90

SMS Format for the ser$ice is

Ccon$ertWdotXWamountXWdotXWcurX

7&ample2 ccon$ert".4///"bdt"usd (ill return .4/// bdtY 4/ usd)

1or help2 -end -M- as help"ccon$ert and send it to 44

-1+

CityCell introduces $alue /dded Ser$ices at your Finger Tips

Tist your fingers to a$ail the folloing ser$ices through riting some !ey ords as

your test and send it to 44" 3n the return mail you ill get your desired ser$ice"

Horoscope

Ieep yourself ell run ith your :oroscope" ou can dig up your :oroscope in toays2

." By Birth:rite your te&t as2 horWdotXWddmmmX 7&ample2 hor".feb" By Sign:rite your test as2 horWdotXWsignX 7&ample2 hor".feb

WsignX as2 ari leo sag tau $ir cap gem lib a'u can sco pis" 3n the return

Messge you ill find your sign ith the :oroscope" 7&ample2 hor"pis

1or help2 -end -M- as help"horhoroscope and send it to 44"

Joke

7nergi%e yourself ith Top 4 :ilarious o!es of the day ith the folloing format2

rite your te&t as2 0o!eWdotX.

o!eWdotX o!eWdotX6

o!eWdotX* o!eWdotX4

7&ample2 0o!e".

1or help2 -end -M- as help"0o!e and send it 44

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Guote

-end stri!ing 'uotations on lo$e fun Birthday 1riendship isdom and seasonal toyour dear ones2

rite your te&t as2 'otWdotXWtypeX

WtypeX as2 lo$e fun birth friend isdom seas($alentine neyeareid Christmasindependent father mother)"

7&ample2 'ot"fun

1or help2 send -M- as help"'ot'uote and send it to 44

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General 'n#ormation

#0mail o$er SMS

All CityCell Prepaid 9 Postpaid customers ha$e indi$idual email account2 3f yourmobile number is /..


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7ou have #ot an email "rom relativeRyahoo.com.Send KE@& : to


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Group SMS

our Eroup

Z"" 8nlyyoursSBuild youron -M-Eroup andstay in touchith dearones"

Ma!e agroup of

ma&imum +membersand you can-M- them ata special rateall once"

To form yourgroup 0usttype

reg.011XXXXX011XXXXX!. and send to *4?+" ouill recei$e confirmation $ia return -M-"

Thats itS ou are no ready to go"

Type your message and send it to *4?+ and themessage ill be deli$ered to your group all at once"

To change any number of your group 0ust typechange"oldnumber"nenumber and send it to *4?+"

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The return SMS *ill confirm the change4[ ou can create a group of minimum * membersma&imum is +[ 8ffer is appli=cabel for CityCell pre#paid customers[ Eroup can be formed ith CityCell subscribers only

[ ou can change your group member hene$er youant[ 8ne subscriber can ma!e . group only[ Tariff# T!" ."4/ for registration[ -M- charges per Eroup Member is T!" ."4/"

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(ello !une

CityCell :ello Tunes is hereS hoe$er calls you noill get to hear your choice of song poem or a funnytune" ou can also record you on $oice and set it as

your :ello Tune" Eone are the days for boring beepbeep" CityCell is no ready ith a collection ofthousands and thousands of tunes"

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?/= Bangla 4=/ 7nglish 9 44 :indi songs ?.Different Tunes (,oice Poems 1unny Tunes 9Dialogues)

Eo ahead" Tune your Phone""

AKEE Subscription Till 81 Quly :33N

:ello Tunes ;egistration Process and -ome Tunes

To Ino more about registration and selection $isitN//+ or "citycell"com

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http://www.citycell.com/tuneprocess.htmlhttp://www.citycell.com/tuneprocess.html


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'nternational SMS

Ho* do I use International SMS

Jsing CityCell -M- application is $ery simple" -endand recei$e -M- to *.4 operators across .?countries" A$ailable to all post#paid and pre#paidusers" To send an 3nternational -M- you ha$e torite the destination number in international format2

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1or e&ample if you ant to send an -M- to the JItype @//**\mobile number]

:oteDo not use plus () sign instead of // fore&ample if you send a -M- to JI ith the folloing

format **\mobile number] than your message illnot reach to destination number"

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Ho* to send an international SMS

." 8pen ne message" rite the message

6" Type the number2 //\country code]\mobile number] 1or e&ample if youant to send an -M- to the JI type @//**\mobile number]*" -end your -M-

#@ample

"estination Country JI type (Country Code2 //** ) "estination Mobile number/.6*4?+=< Send the SMS to//**.6*4?+=o chat ithout spea!ing

at all" 1ind a hole ne gang of interestingpeople aiting to be your dost" Connect andthen let your fingers do the tal!ing"

Destination >umber2 3456

Tariff Tk4 7KMsg /T

To register and chat; follo* the follo*inginstructions

Customers ill be registered through the -M-"

ProcedureCustomer ill type te&t as2 reg"nic!7&ample2 reg" Anami!a

And send it to 6?+="

3n return Message heshe ill recei$e thefolloing Message2

@ou are registered to the dost"

3n order to register the information against the>ic! please -M- as2 reg4 a s l p i

aYage sYse& lYlocation pYprofession andiYinterest

7&ample2 reg4 &( Male "haka student Music

Age should consist of to#digit number

Location ill only the di$isions i"eF Dha!aChittagong ;a0shahi Ihulna -ylhet Barishal

Profession ill be considered as2 -tudent-er$ice Business 7ntrepreneur teacherengineer doctor 3T -cientist Chemist >one

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3nterest ill be considered as2 Music Mo$ies :angout -tamp Coins Anti'uesreading cric!et sports football

The nic! and the information ill be sa$ed against the customers number"

Special :ote if the nic! you sent is already registered you ill recei$e thefolloing message2

@The nic! has already been used please register ith a ne nic!"

3ncase of in$alid information in reply message heshe ill recei$e2

@3n$alid information please follo the specific format or -M- help to 6?+="Campaign Description2

Search for friends

VAfter registration you can search for dosts"V

Procedure '7

To search for a nic! to chat -M- as2 sh4a6 (to get the nic! starts ith thealphabet a)" ou ill recei$e random >ic!s ith a for e&ample KAnami!a Arman etc

The nic!s ill be separated by coma ()"

7ach time you send the search mode ith a heshe ill recei$e randomnic!names a$ailable ith a"

Procedure '&

To search for the nely registered >ic!s -M- as2 sh4ne*

3n reply message you ill recei$e the latest ./#.4 >ic! registered to dost"

Procedure '?

ou can search for nic!s based on the age information" 1or e&ample to searchfor friends ith age of 4 years -M- as2 sh4age4&(6

ou ill recei$e random >ic!s ith the age of 4 for e&ample KAnami!a Arman etc

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Procedure ',

ou can search for nic!s based on the -e& information" 1or e&ample to searchfor a male friend -M- as2 sh4se@4M6

The customer ill recei$e random male >ic!s for e&ample KAdnan Arman etc

Procedure '(

ou can search for nic!s based on the Location" 1or e&ample to search for nic!sof Barishal -M- as2 sh4loc4+arishal6

ou ill recei$e random >ic!s from Barishal for e&ample KAnami!a Arman etc

Procedure '>

ou can search for nic!s based on the Profession" To search for teachers -M-as2 sh4prof4teacher6

ou ill recei$e random >ic!s ith teaching profession for e&ample KAnami!a Arman etc

Procedure '9

ou can search for nic!s based on the 3nterest" To search for nic!s ith interestin music -M- as2 sh4in4music6

ou ill recei$e random >ic!s ith interest in music for e&ample KAnami!a Arman etc

5no* about the :ick

After the random search you can !no about the indi$idual >ic!" ust -M- thenic! as2 nic!" 1or e&ample2 Anami!a

3n reply Message ou ill recei$e2

N:ick /namika; /ge &(; Se@ male; 3ocation "haka4O

Chatting *ith :ick

To chat ith the >ic! simply send the -M- as2 >ic!"message7&ample2/namika4Hi ho* r uA

The >ic! Anami!a ill recei$e the folloing message2

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N/rmaan4Hi Ho* r uAO

3f Ananmi!a bloc!s Armaan he ill recei$e the folloing message2

NSorry; you are blocked by the recei$er; Message cant be sentO

+locking Process

To bloc! a particular >ic! the Message format ill be2 bl!"nic!"

7&ample2 blk4/rmaan

=nblocking Process

To unbloc! the >ic! the message format ill be unbl!"nic!

7&ample2unblk4/rmaan

Changing :ick Process

To Change >ic! the you ill send the -M- as2 ch">e >ic!

7&ample2ch4.porichita4

ou ill recei$e the folloing message2

NDou ne* nick has been updated in the dost4O

Canceling the registration of the :ick

To cancel the registration of the nic! the customer ill send the -M- as2unreg">ic!

7&ample2 unreg4.porichita

Help

The hole procedure of registration and searching option ill be mentioned"

Sports

Cricket7$ery information on the cric!eting action around the orld is a$ailable thu thisser$ice"

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Type your message as2 C;3C

-end it to2 44

3n return Message you ill get the largest information on Cric!et match"

.ther Ser$ice8ne8ne

To fi& friends and family number citycell subscribers can ma!e it through thisser$ice" To ma!e 1riends and 1amily number one should send as -JBM3T /..&&&&&& /.. yyyyy" To -ee current 1riends and 1amily >umbers one shouldsend as ,37

Destination >umber for this ser$ice is ...."

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!rump Card

Trump Card is the CityCells loyalty obsession brought in for the post#paid loyaland pri$ileged customers of CityCell" This card brings the tic!et to be pri$ileged

ith full of uni'ue offers including e&clusi$e discounts and ser$ices handpic!edto compliment its members lifestyle needs" A Trump Card member is entitled toen0oy a ma&imum of 445 discount facility in more than 6 outlets in Dha!aChittagong ;a0shahi Ihulna -ylhet Iua!ata and Co&s Ba%ar" Besides aTrump Card member ill reser$e the right to ha$e the most e&emption at ourpremises upon shoing off this card" -o Trump 9 be the inner all the ay"Customer ho use more than t! 4/// in a year 9 customer ho use more thant!"./ /// he ill get Platinum Card 9 Eold Card"

Eold Card area ise Merchants List

Dha!a^ Chittagong^ -ylhet^Ihulna^ ;a0shahi^Co&s Ba%ar^ Iua!ata

Platinum Card area ise Merchants List

Dha!a^ Chittagong^ -ylhet^Ihulna^ ;a0shahi^Co&s Ba%ar^ Iua!ata

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http://www.citycell.com/gold_dhaka.phphttp://www.citycell.com/gold_ctg.phphttp://www.citycell.com/gold_sylhet.phphttp://www.citycell.com/gold_khulna.phphttp://www.citycell.com/gold_rajshahi.phphttp://www.citycell.com/gold_coxsbazar.phphttp://www.citycell.com/gold_kuakata.phphttp://www.citycell.com/platinum_dhaka.phphttp://www.citycell.com/platinum_ctg.phphttp://www.citycell.com/platinum_sylhet.phphttp://www.citycell.com/platinum_khulna.phphttp://www.citycell.com/platinum_rajshahi.phphttp://www.citycell.com/platinum_rajshahi.phphttp://www.citycell.com/platinum_coxsbazar.phphttp://www.citycell.com/platinum_kuakata.phphttp://www.citycell.com/gold_dhaka.phphttp://www.citycell.com/gold_ctg.phphttp://www.citycell.com/gold_sylhet.phphttp://www.citycell.com/gold_khulna.phphttp://www.citycell.com/gold_rajshahi.phphttp://www.citycell.com/gold_coxsbazar.phphttp://www.citycell.com/gold_kuakata.phphttp://www.citycell.com/platinum_dhaka.phphttp://www.citycell.com/platinum_ctg.phphttp://www.citycell.com/platinum_sylhet.phphttp://www.citycell.com/platinum_khulna.phphttp://www.citycell.com/platinum_rajshahi.phphttp://www.citycell.com/platinum_coxsbazar.phphttp://www.citycell.com/platinum_kuakata.php


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2irtual Card

,irtual DiscountS Actual EainS

,#Card (,irtual Discount Card) is here to offer you aorld of attracti$e discounts" 7n0oy this benefit on$ariety of products and ser$ices only through CityCell-M- Q ithout any card at allS -end -M- thefolloing ay and en0oy the facilitites shoing thereturn -M- to the respecti$e outlet counters"

:o to a$ail the facility2-imply -M- @c$cWspaceX!eyord to 44" 3n returnget an -M- ith the discount and complementarydetails a$ailable on that outlet"

1or 7&ample to recei$e discount from -eagull :otelCo&s Ba%ar 0ust type @c$c seagull and send it to44" ou ill recei$e the folloing message $iareturn -M-2

@J r entitled to rc$ 445 discount on 8ff#Pea!(April#-ept) 6/5 discount onPea!(8ct#Mar) on ;oom rent and ser$ices O -eagullthis coupon is $alid till6.//4

7n0oy the discount shoing the -M- to the outlet counter ithin the $alid date

mentioned in the -M-"

>otes2# -M- charge applicable# Please see the merchant list and !eyords for details# 3n case of special discount campaign running in a specific outlet the ,#card illnot be bundled ith that offer"

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2oice Based 'n#ormation Services

/ll of your oice +ased Information Ser$ices at a lance

1ood1one (location based) N./.

1ire1one (location based) NesPhone N***

AT> Bangla >esPhone N666

eatherPhone N.

7$entsPhone N.6

AirPhone N.*

;ailPhone N.4

7&change ;atePhone N.?

:oroscopePhone N.+

PrayerPhone N+=?

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same message to multiple persons" A point to remember that you do not need toinsert %ero (/) before the number" (e&ample2 enter ...... not /......")

To Change Configuration (by pressing 6 in the main menu)2

To change Passord press @.3f you select to change passord the 3,; ill re'uest you to enter your nepassord folloed by the pound () !ey" ou ill be again re'uested to enteryour ne passord for confirmation" Please remember that the passord mustbe a * digit one"To select Language press @3f you select it the 3,; ill re'uest you to press @. for Bangla and @ for7nglish"

To record your Ereetings press @63f you select it the 3,; ill re'uest you to record your greeting after a short tone"hen you finish recording please press the pound () !ey" The 3,; ill ta!e youthrough a reconfirmation process by replaying your message"To 7nable your ser$ice press @*To Disable your ser$ice press @4To ;eturn to the main menu press @N

Press the star (N) !ey to return to the main menu"Listen and sa$e messages

Press to listen to sa$ed messages"Press . to listen to ne messages23f you ha$e more than one message you ha$e to either delete or sa$e thepre$ious message to listen to the ne&t message" A message bo& can store up to.= messages" 8nce the message bo& is full you need to delete some messagesin order to accept ne messages"Press ? to forard a message2-tep .# Press destination number folloed by the pound () !ey" Please do notenter (/) before the number"Press + to delete the message"Press = to reply to the message"Press < to sa$e the message"Press 4 to listen to en$elope information27n$elope information gi$es you the phone number date and time of themessage recei$ed

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CHAPTER 0-

Cit!ce"" .i%in. sort o/ ne o//er tain. ne

bene/its Tese o//er e"* to attract *otentia"

custoer 3 retain te e4istin. custoers Teo//ers are 5

H

S*ecia" ,//er6 7e Paca.e


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7e ,//er6 Paca.e

2- *aisa Te

a"a* su*er

subscriber

en8o!in. te o//er/ro 11* to

9a at te an!

cit!ce"" nuber

Te %a"idit! o/

tis o//er ti"" #1

october ,ter

*re*aid

subscriber suc

as5 a"a* su*er

*"us

' He""o 012#

' A"a*

c"assic

' Pro/essiona" *aca.e

' Cit!ce"" *reiu

' Su*ree

' Aar *one

En8o!in. te o//er /ro 12a to :a at te an! cit!ce"" nuber Te %a"idit!o/ tis o//er ti"" #1 october

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A"a* C"assic (a"a* A; A"a* 2& no

autoatica""! as con%erted in toa"a*C"assic) subscribers en8o!in. TnT incoin.

tota""! /ree

' En8o! econo! rate to ca"" at 2-

countries

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;ello 0123

Any one preferred CityCell number O T!" /N

8ther to preferred CityCell numbers O T!" .min

Any other CityCell number O T!" min

Any other mobile number O T!" 6min

Connection + Handset + T 100 Ta" Tie

Hua*ei C &7Tk4 ?;'88

=TStarcom C 77>7Tk4 ?;'88

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To acti$ate preferred numbers2 -M-# -1>1WspaceX/..RRRRRRRR (. CityCell number) to

.... to a$ail -M-# 1>1WspaceX/..RRRRRRRRWspaceX/..RRRRRRRR ( CityCell

numbers) to .... to a$ail " Acti$ation time ma&imum *= hours" /.6 tariff ill be $alid tillMarch 6. //+" 1rom . April //+ en0oy the Aalap -uper tariff and charges"

6/ seconds pulse from the first minute"

To migrate from any pre#paid pac!age type V:7LL8V and send to ...."(conditions apply)Type V:7LL8V and send to .... for migration"

This is a pre#paid mobile to mobile pac!age"

8ne year handset arranty"

61irst 6 minutes (thereafter +4 paisaminute)

,AT applicable


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Supreme

A post#paid connection that offers e&actly hat you need" Alays more" >e$er less" And its 0ust thebeginning

More Incoming

All incoming FR## including BTTB

Incoming facilityfor ? months e$en after credit limit is e@hausted

More .utgoing

:o 3ine Rent

3o*est FnF call rates # T! /"+4min to to CityCell numbers and T! ."4/min to any oneother operator number

#conomy IS" call rates to 4 countries

Flat call rate on1ridays to any mobile number

/nd #$en More

8ne button ser$ice2 1ree AP content donload till 6.st December /? (>o!ia 6.44

9 >o!ia ?64)

T! .4// bonus refund after one year

A"a!s ore 7e%er "ess

Minimum Tal!time2 T! //monthN Call ;ate T!Minute

Ca"" T!*e

Pea (9 AM 9 PM)

,// Pea (9 PM 9

AM)

.utgoing

(83 Sec

pulse)

BTTB (Local)>D3-D 8.33 +TT+ Char#es :.33 +TT+ Char#es

CityCell Mobile :.33 1.33

8ther Mobile 8.33 :.33

CityCell 1n1 numbers T$. 3.H-

. 8ther 8perator 1n1 number T$. 1.-38n 1ridays (to any operator) T$. 1.N3

Incoming BTTB 1ree

Mobile 1ree

,AT applicable Nfor first si& months onlyF T! //month line rent thereafter

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8ne#button AP content donload ser$ice2 ,ideo clips allpapers animation polyphonicringtones true tones games nes and entertainment clips from leading natioanal T, channels

#conomy IS" call ratesJpto +/5 sa$ings hen calling to 4 countries (dial /. instead of //)

Security "epositT! ./// re'uired for 3-D facility

Credit 3imite T!" .// -ecurity deposit amount (if any)

Migration -habar Phone customers ill be migrated automatically" To migrate from CityCellPremium type supreme and send to .... (no migration charge)

Registration of FnF numbers

1or CityCell 1n1 numbers2 Type # 1>1 WspaceX /..RRRRRRRR WspaceX /..RRRRRRRR

and send sms to .... 1or . other operator 1n1 number2 Type # 81>1 WspaceX /..RRRRRRRRR and send sms to

....

Conditions apply

Package Price %Connection Handset)

Hua*ei C ('>

Tk4 ?;,88

Sumsung SCH 0 S7'8

Tk4 ?;,88

:okia &&((

Tk4 >;,88

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Pre'paid PCJ


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C0@PTEK 3N

C@KK%EK!?AM

Tracking No.

Welcome to the CityCell Online Job Application System. /his $nline Application "&stemallos &ou to appl& online or an& 3acant position at %it&%ell. /o appl&< please complete theApplication Formand su!mit it online.

Beore &ou appl&< &ou are re*uested to read and acknoledge %it&%ell=s RecruitmentProceure. Also< i &ou are appl&ing or an& particular position< please read the o! 4etails othat particular o!.

'lease note that i &ou ha3e applied or a position at %it&%ell !eore through the $nlineApplication "&stem< &ou do not ha3e to complete the Application #orm or a second time. /o

appl& again or to update>edit &our resume< enter &our Application /racking num!er and &ourpassord.
http://www.bdjobs.org/citycell/faq.htmhttp://www.bdjobs.org/citycell/recruitment.htmhttp://www.bdjobs.org/citycell/how_apply.htmhttp://www.bdjobs.org/citycell/#jobshttp://www.citycell.com/


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PR!F!R!NC!..FOR..AN" ..PART#C$%AR..WOR&..AR!A.AT.C#T"C!%%5?ou can select multiple options6

Customer Care 'illing

(arketing)Sales !ngineering

*uman Resources #T

Finance Other

Please select +rom the +ollo,ing Application options be+ore Applying Online

Applying +orAny Particular Position Any Suitable Position Part time)Contrac

Follo,ing Jobs are Currently O++ere at CityCell. . .

APPLD 8>L3>7

@ #orgot /racking Num!er

5'lease select the o!s &ou ant to appl& or !eore appl&ing online6Please Note?ou cannot Appl& or more than 2 o!s
http://www.bdjobs.org/PW/Pword.asp?StrAppName=Citycellhttp://www.bdjobs.org/PW/Pword.asp?StrAppName=Citycell

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