City, State, Postcode - Parliament of Victoria...assist you in making your visit enjoyable. A...

Welcome Manual

City, State, Postcode

Enjoy your stay in our lovely city!

Version 1.0

8th of January, 2015

Prepared by Jodie Willmer

Owners Corp Submission 75 Attachment 1

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Welcome Message

We would like to extend a very warm welcome and thank you for choosing to stay in our apartment.

We are honored and privileged to be able to cater to your needs and hope you have a happy and

restful break here. We love travelling too, and it is our pleasure to invite you to stay.

We hope you enjoy your time for the duration of your stay. We have prepared some information to

assist you in making your visit enjoyable.

A friendly reminder that the apartment is strictly non-smoking and we ask that you look after the

apartment as you would your own.

Should you have any further queries during your stay, we are contactable via phone or email.

Jodie Willmer

Robert Nagy

In the event of an emergency please contact either one of us. There are other contact details are

under “emergency contacts” in the event we can’t be reached.

Check In time is 3pm, Check Out time is 11am. If you require a later check out, please contact Jodie

Willmer to discuss if we can accommodate it.

We welcome your feedback, suggestions and ideas on how your stay can be made even better.

Please feel to let us know your ideas.

We would appreciate you providing a review on the Airbnb website and am happy to do the same

for you, and let your friends and family know about the great things that Melbourne has to offer.

The Welcome Booklet is your guide about the apartment and there is a separate “Around Town”

booklet enclosed with suggestions of places to eat, maps, helpful information for shopping, public

transport etc.

Kind regards

Jodie Willmer and Robert Nagy

January 2015


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Table of Contents

General .................................................................................................................................................... 4

Accommodation Managers ................................................................................................................. 4

Internet / Wi-Fi ................................................................................................................................... 4

Heating / Cooling ................................................................................................................................ 4

Hairdryer ............................................................................................................................................. 5

Guests / Deliveries .............................................................................................................................. 5

Windows ............................................................................................................................................. 5

Intercom .............................................................................................................................................. 5

Blinds ................................................................................................................................................... 5

Floorboards ......................................................................................................................................... 5

Kitchen .................................................................................................................................................... 6

Cooking ............................................................................................................................................... 6

Pots & Pans ..................................................................................................................................... 6

Toaster ............................................................................................................................................ 6

Pantry .............................................................................................................................................. 6

Refrigerator / Freezer ......................................................................................................................... 6

Condiments ......................................................................................................................................... 6

Markets ............................................................................................................................................... 7

Dishwasher .......................................................................................................................................... 7

Housekeeping ......................................................................................................................................... 8

Towels and Linen ................................................................................................................................ 8

Dry Cleaning ........................................................................................................................................ 8

Cleaner ................................................................................................................................................ 8

Cleaning Products ............................................................................................................................... 8

Vacuum ............................................................................................................................................... 9

Washing machine ................................................................................................................................ 9

Rubbish / Recycling ............................................................................................................................. 9

Emergencies & Help .............................................................................................................................. 10

National Emergency Services – Fire, Police and Ambulance ............................................................ 10

Local Police Station ........................................................................................................................... 10


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Fire Exits ............................................................................................................................................ 11

First Aid / Medical Emergencies ....................................................................................................... 11

Maintenance Items ........................................................................................................................... 11

Check In / Check Out ............................................................................................................................. 12

Check Out Process ......................................................................................................................... 12

When you get a moment… ........................................................................................................... 12


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Relax in the lounge room!

General

Accommodation Managers

Please contact either Jodie or if you have any questions regarding the apartment or your stay with us.

Jodie Willmer:

Robert Nagy:

Internet / Wi-Fi

The internet password is written on the top of the modem which is on the kitchen bench.

Heating / Cooling

The ideal temperature is 22 degrees celcius

The remote is located on the wall near the kitchen. To turn on, use the remote.

Heating – Change the setting to heat using the button with the sun symbol, set the temperature you would like and press the “ON” button. Leave the blinds open during the day for natural warmth from sunlight. To achieve the best temperature at night pull the blinds down to keep the heat in the room. To conserve power, reduce electricity consumption and carbon emissions, put on an extra layer of clothing (much wiser than sitting in a t-


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Cook up a storm in the kitchen!

Kitchen

Cooking

Pots & Pans

Please only use plastic utensils when cooking with the pots and pans so that they don’t scratch the surface. The fry pan and pots can only be hand washed with hot soapy water and washing up brush. All other items are dishwasher proof.

Toaster

Toaster is in the cupboard at the far left.

Pantry

White cupboard in the kitchen (next to the refrigerator), help yourself to the rice, pasta, and some tinned food and replace like with like items, if at all possible.

Refrigerator / Freezer

There are butter, condiments and milk in the refrigerator and an emergency loaf of bread in the freezer. Please do not leave your own food in the refrigerator when you leave.

Condiments

Spices

Spices are located in the corner pantry, please help yourself

Coffee / Tea

Coffee, tea and herbals teas are also in the kitchen pantry, please enjoy them.


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Markets

Explore the local markets!

Prahran Market

The Prahran Market is one of the premier fresh food markets in Melbourne, Australia. It has existed on its present site in Commercial Road, South Yarra, some 200 metres from Chapel Street, for over 125 years. The market has a variety of stalls and shops selling fresh fruit and vegetables, meat, fish and deli foods, as well as cafes. The market is not open on Mondays and Wednesdays (Sundays has selected traders only).

Queen Victoria Market

The Queen Victoria Market (also known affectionately as ‘Vic Market’ or ‘Queen Vic’) has been the heart and soul of Melbourne for more than a century. A historic landmark spread over two city blocks, it’s a vibrant and bustling inner-city Market where you can shop for everything from Australian fruit and vegetables, local and imported gourmet foods, cosmetics, clothing and souvenirs.

The Vic Market is open Tuesday & Thursday – Sunday 6am-2pm

Dishwasher

Stack as you see fit, and use the bottom left hand side for pans or big items, as there is a special jet to clean them. Glasses are better placed in the top drawer.

Usage Instructions:

1. Close the door.

2. Turn the program knob to set the washing program.

– The on/off indicator light comes on.

3. Press the start/cancel button.

– The washing program starts automatically.

– The start/cancel indicator light comes on.

When the washing program operates, you cannot change the program. Cancel the washing program.

NOTE: Only interrupt or cancel a washing program if necessary.

Warning! Open the door carefully. Hot steam and water can escape.

Please refer to the user manual for further instructions.

It is fairly quiet, you can watch TV / converse without it bothering you, but if you are a light sleeper and like the bedroom door open, you might like to put the dishwasher on in the morning after breakfast. If you forget something and want to put it in, after you have pressed the start button, simply open the door, and put something in.


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Lovely fresh towels and linen for your stay!

Housekeeping

Towels and Linen

Extra towels are in the bedroom cupboard. Please do not use all the towels in the apartment, it makes it hard to get the apartment ready for the next guests. You are welcome to put on a load of washing to make the check out / cleaning process easier for everyone!

Dry Cleaning

Dry cleaning can be done at E Wash:

Cleaner

For longer stays, a cleaner can be arranged at an additional fee. Please contact Jodie Willmer for details and costs. A cleaning charge of $70 is payable for each stay for Airbnb guests. As we often have guests checking in on the same day as guests checking out, please consider doing a load of towels if you have used many of them so that we can get the apartment ready for the next guests.

Cleaning Products

These are located under in the cupboards under the sink. Please read labels for information.


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Vacuum

A vacuum cleaner can be made available upon request. Please contact Jodie Willmer on for further information.

Washing machine

The washing machine is a front loader, and is easy to use. It can accommodate about 5 kg of clothes. To operate, simply put the clothes in the machine and press the door closed. No need to adjust water taps or temperature. Please only use the washing liquid provided in the cupboard (do not use washing powder).

Pull out the drawer on the left side and put the liquid in the larger section. The small section is for fabric softener. Shut the drawer. Press the “On” button at the left of the row of buttons. Select the desired washing cycle by turning the dial, the length of the cycle will show in the display window (turn dial to “2” for a normal cycle). The machine will start automatically once you have selected your desired cycle.

NOTE: It is not possible to open the door once the “Start” button has been pressed. It will have to wait until the next load.

Water Conservation

Please keep showers to a short reasonable time (under 3 minutes) and don’t leave the taps running unnecessarily. If the toilet “runs” after flushing, simply press the buttons again, and it should stop. In the bathroom, it takes a little while for the hot water to come through.

Rubbish / Recycling

To dispose of rubbish, please take your key and the fob and go down to level B1. The bins are in a room located at a diagonal from the lift well (near bike racks). The green bins are for household trash while the yellow ones are for recycling.


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Emergencies & Help

Emergency Services

National Emergency Services –

Fire, Police and Ambulance

The national telephone number for all emergency services in Australia including AMBULANCE, FIRE, and POLICE is "000".

How 000 works

000 calls are answered by a Telstra Operator who will ask which service you require - Police, Fire or Ambulance.

The operator will ask relevant questions, and arrange an appropriate response from the local Police, Ambulance or Fire Service.

000 Calls From Mobile Phones

000 calls are free on all mobile phones. From analogue phones, 000 will connect callers, although many newer digital phones require the user to dial 112, the international standard emergency number. Consult your carrier if you are uncertain how to access the 000 emergency network.

Police Station

Local Police Station

The local Victoria Police station is staffed 24 hours, 7 day a week.

There are two local police stations nearby:

• {address}, (Phone: {number})

• {address}, (Phone: {number})

The area the apartment is located in is considered a safe neighbourhood with lots of people always around.


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Emergency Exists

Fire Exits

In case of fire use the stairs located immediately to the left of the apartment as you exit the apartment door.

In the event of a fire, call 000 (triple zero) and advise the address is:

{full address – including landmarks}

The apartment is fitted with smoke detectors. The smoke detectors are sensitive to heat and smoke (NOTE: burning toast can sometimes set them off – please open a window to allow any burnt toast smell to leave the apartment. Do NOT open the apartment entrance door to let burnt toast smell out as it may set off the building fire alarm which could incur you a $2,000 fee from the local fire authority for sending fire trucks to the apartment).

To evacuate the building: walk calmly, advise other neighbours to leave, do not take your belongings (other than a small bag with personal items such as passport). Please remember to wear shoes. Do not use the lifts. Walk down the stairs. Await the fire brigade. Enter the building when advised by the fire brigade that it is safe to do so.

If you have any questions, please contact Jodie on .

Medical Emergencies

First Aid / Medical

Emergencies

Please see the “About Town” booklet for medical and hospital information. There is a first aid kit in the bathroom cupboard.

Maintenance

Maintenance Items

For all maintenance items, please contact either Jodie or Robert:

Jodie Willmer:

Robert Nagy:


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Check In / Check Out

Check In time is 2pm.

Check Out time is 10am.

If you require a later check out, please contact Jodie Willmer to make arrangements if possible

(subject to availability). There are luggage storage locations in the city if you need somewhere to

store your luggage before your flight departure. Please see the “Around Town” Booklet for more

information.

Check Out Process

1. Please empty food from the fridge. You are welcome to leave non – perishable food in the pantry for the next guest.

2. Please dispose of rubbish in plastic bags (found in the bottom drawer in the kitchen).

3. Please fill the dishwasher and turn it on, or clean the dishes. It is fine to leave them drying in the drying rack.

4. Please leave the guest MYKI public transport cards on the kitchen bench.

5. Place the two sets of guest keys and the red Visitor Parking Permit on the kitchen bench near the front door.

6. Ensure all lights and appliances are switched off.

7. Ensure you have all your belongings including toiletry items.

8. Please leave via the front door and pull the door shut. It will lock automatically.

9. Have a safe onward journey :)

When you get a moment…

Please remember to recommend the apartment to friends and family and write a five star review on the Airbnb site so that others can have the same great experience!

Please also let us know if there is anything we could have done differently so that we can improve :)


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