CITY OF RICHMOND - nanaimo.ca Appendix C...Web viewThe City is providing Appendix ‘C’ in...

RFP No. 1573 Corporate Banking ServicesAppendix ‘C’

Notes to RespondentsAppendix ‘C’ must be included in Proposal submission

Appendix ‘C’ Service Requirements and Key Proposal Response Content (Fillable Form)

The following is a general guideline to assist in the preparation of a Proposal for the City’s Corporate Banking Services. Respondents should address and respond to each “Requirement” in each Section within this Appendix ‘C’. Through the information provided in your Response, the City of Nanaimo expects to gain an in-depth understanding of a Respondent’s experience, capabilities and capacity to provide the Corporate Banking Services to the City as outlined in this Appendix ‘C’.

All Requirements are important to the City to assist in the evaluation of Proposals received. Failure to respond to an item within each Requirement will reduce the Proposal evaluation score.

The City is providing Appendix ‘C’ in Microsoft word format for ease of completion. The tables below in the Microsoft Word format will be expandable. If your RESPONSE is considered to be lengthy, Respondents can provide an “initial” RESPONSE and then provide the details as an Appendix referencing the Section No. and Requirement Number (e.g. Section 1.0 Financial Service Requirements, Additional Response to Requirement 1.1).

1.0 Financial Service Requirements The Services described in this section are the minimum City’s Core Financial Service Requirements, to be provided by the Financial Institution.

Requirement1.1 Account Structure: The City currently has the following accounts:

1. Main Accounts General operating account – Canadian Funds Operating account – US Funds Payroll Account Cemetery Care Account

2. Subsidiary Accounts Taxes/User Rates/Licences Debit Card/ MasterCard/ Visa Parks & Recreation

The balance in all these accounts is included in the calculation of the daily interest earned. The subsidiary accounts will be rolled into the General Account on a periodic basis. The subsidiary accounts have no chequing privileges. Information pertaining to average account balances, number of cheques issued and deposits is contained in Schedule ‘A’ Account Information of the RFP document.

Same-day credit of all deposits made by the City’s facilities and online ability to transfer funds between all bank accounts is required.

IN YOUR PROPOSAL RESPONSE:1) Indicate how you would approach the establishment and management of

of 15


the City’s account structure Requirements.2) Identify all associated costs that you anticipate the City would incur

associated with the (i) implementation and/or (ii) ongoing management of these Services, but which are not included in the pricing set out in Appendix ‘D’. These are costs that the City would incur but would not be payable to the Financial Institution.

Respond in Detail1.2 Local Branch and Main Branch of Financial Institution

The City anticipates that Financial Institutions who return Proposals will offer Services from a local branch in Nanaimo, British Columbia. The Financial Institution must have local representation through an established local branch that can provide support during normal working hours of Monday to Friday. Any changes to account representation should be made only with the express permission of the City.

IN YOUR PROPOSAL RESPONSE:1) State the location of the main branch and the local branch in Nanaimo,

B.C., branch, hours of service, interest cut-off times and telephone service policies;

2) Identify the Financial Institutions Contract Manager who would be assigned to manage the City’s account, to coordinate account services and expedite issues resolutions and state their experience and the location of the branch this Contract Manager resides in;

3) State if you have a dedicated customer service point-of-contact to assist with day-to-day banking needs and what branch location this person or persons reside in; and

4) Our current bank has a branch located in the downtown core which is within walking distance of City Hall. This location is ideal for City staff to physically visit the branch, if and when required for deliver/pickup documents for signature, ordering and picking up bank drafts, late deposits, etc. State if your branch offers on-site Services, and if so, indicate what on-site services are available, response time to on-site call requests, etc.

Respond in Detail1.3 Information Technology and Security

IN YOUR PROPOSAL RESPONSE INDICATE YOUR ABILITY TO MEET OR EXCEED THE FOLLOWING REQUIREMENTS AND DESCRIBE HOW THIS WILL BE ACHIEVED.1) The City currently uses SAP, Tempest and Class as its financial reporting

systems. The Financial Institution must indicate the compatibility of its banking system with the City’s systems and describe its credentials and experience with other public sector organizations utilizing SAP, Tempest and Class;

2) The Financial Institution must be fully compliant with the Canadian Payments Associations (CPA) Standards and remain compliant with future CPA Standards;

3) The Financial Institution must show online banking system security and how it ensures the privacy, integrity and security of information through

of 15


online banking services;4) The Financial Institution must have online cheque fraud detection service;5) The Financial Institution must have secure on-line computer access for

account information, bank transfers, etc.; 6) Security measures around electronic payment which should include multi-

tiered approval process and applicable hardware/software requirements; and

7) Identify all associated costs that you anticipate the City would incur associated with the (i) implementation and/or (ii) ongoing management of these Services, but which are not included in the pricing set out in Appendix ‘D’. These are costs that the City would incur but would not be payable to the Financial Institution.

Respond in Detail1.4 Safekeeping Services for Investment Securities

The City invests surplus funds not immediately required for operations. The types of eligible investments are governed by Section 183 of the Community Charter. City policy is to obtain quotations and choose the investment that provides the best return. Investment of surplus funds is not considered to be part of General Banking Services and is not part of this Contract.

Part of this Contract is that the City requires the Financial Institution to hold the City’s investments until maturity in Vancouver and/or Toronto, and to transfer funds to and from the investment broker at no extra charge to the City.

IN YOUR PROPOSAL RESPONSE PLEASE PROVIDE INFORMATION ON YOUR ABILITY TO:1) Hold the City’s investments until maturity in Vancouver and/or Toronto and

to transfer funds to and from the investment broker at no extra charge to the City; and

2) To provide direct transaction recording to the City account of all investment transactions, i.e. purchases and redemptions.

3) If applicable, identify all associated costs that you anticipate the City would incur on Appendix ‘D’, Table ‘I’ Safekeeping Services for Investment Securities, which would be payable to the Financial Institution.


Respond in Detail1.5 Cancelled Cheque Storage

The City requires the Financial Institution to store cancelled cheques digitally for seven (7) years and to be able to retrieve cancelled cheques at the City’s request within two (2) working days (Monday to Friday). Estimated annual volume of 13,000 cheques produced.

IN YOUR PROPOSAL RESPONSE:1) Indicate your ability to meet or exceed this Requirement.2) Identify all associated costs that you anticipate the City would incur

associated with the (i) implementation and/or (ii) ongoing management of

of 15


these Services, but which are not included in the pricing set out in Appendix ‘D’. These are costs that the City would incur but would not be payable to the Financial Institution.

Respond in Detail1.6 Inter-Branch Deposits

Currently payments to the City are received at all banks, credit unions, etc and forwarded to the City’s current bank. These payments are processed and credited daily by the City’s bank to the City’s account. Payments are sorted by type and date and bundled daily by the bank for delivery within three (3) business days to the City’s tax department located at the Service and Resource Centre, 411 Dunsmuir Street, Nanaimo, BC prior to 3:00 p.m. (15:00 hrs), Pacific Time. These payments are then manually processed by the City to the customers’ accounts in the Tempest property information systems.

IN YOUR PROPOSAL RESPONSE:1) Indicate your ability to meet or exceed these Requirements and describe

how this will be achieved.2) If applicable, identify all associated costs that the City would incur to meet

these Requirements in Appendix ‘D’, Table ‘G’ Inter-Branch Deposits, which would be payable to the Financial Institution.


Respond in Detail1.7 Accounts Payable

The City requires both Canadian and US chequing accounts. These accounts will be used primarily to receive payment and disburse funds for goods and services. Payment will be through cheques, electronic payment, wire transfers, drafts, money orders and other methods of electronic commerce as they become available.

IN YOUR PROPOSAL RESPONSE:1) Indicate your ability to meet or exceed this Requirement.2) Identify all associated costs that you anticipate the City would incur


Respond in Detail

of 15


1.8 Chequing Services

IN YOUR PROPOSAL RESPONSE, INDICATE YOUR ABILITY TO MEET OR EXCEED THE FOLLOWING REQUIREMENTS AND DESCRIBE HOW THIS WILL BE ACHIEVED.1) Ability to provide electronic images of cancelled cheques at a minimum the

day after posting;2) Ability to provide Bank drafts in foreign currencies other than US funds;3) Ability to provide fraud detection service that offers on-line presentment of

exception cheques with the ability to make payment decisions. The City must be able to view on-line the cheque image the cheques cashed;

4) State response times, in case of emergencies; (i.e. fraudulent cheques, failed payroll deposits, failed EFT);

5) Ability to provide cheque clearing services (the City’s cheques conform to CPA, MICR coding requirements) to be provided in electronic format to the City for interfacing into SAP accounting system; and

6) Other alternatives which may provide value to the City for chequing services.


Respond in Detail1.9 Payment-Related Requirements: Cheques

Currently, the City issues and magnetically encodes approximately 13,000 cheques annually and requires the following related services from its corporate Financial Institution:a) On a daily basis, an electronic file listing of all cheques cashed the

previous day, in a format that can be uploaded into the City’s financial system;

b) Cheques appearing on the statement will display the encoded cheque number;

c) The ability to implement stop-payments by fax and electronically from a City workstation, and to report these stop-payments to the City. In its reporting to the City, the Financial Institution should be able to provide the date and time of each stop-payment;

d) Assumption of responsibility for validity of the cheque body, figure, date and signature;

e) Investigation and return of any counterfeit or altered cheques; and f) Provision of certified cheques, Canadian and foreign currency drafts.

IN YOUR PROPOSAL RESPONSE:1) Indicate whether you can meet or exceed the Requirements listed in this

section, and describe how these Requirements will be met.2) Indicate your service level/response time commitments for processing

stop-payment requests made by the City manual and electronically.3) Indicate your preference for the encoding of cheques; currently the city

encodes cheque number and Financial Institution number and account information. The cheque amount is left for the Financial Institution to

of 15


encode. 4) Identify all associated costs that you anticipate the City would incur


Respond in Detail1.10 Electronic Payments

The City requires an electronic payment system (including required software) that allows Canadian and foreign payments to be made to individual or business accounts. The software must provide appropriate security levels for electronic funds transfer initiations and approvals.

IN YOUR PROPSAL RESPONSE INDICATE WHETHER YOU CAN MEET OR EXCEED THE THESE REQUIREMENTS AND DESCRIBE HOW THIS WILL BE ACHIEVED.1) Detail the electronic payment solutions that you would make available to

the City, and provide the information related to electronic payment options.2) Outline the resources that you would provide to the City to assist with

implementation.3) Identify any technical issues that might be obstacles to provision of the

options.4) Discuss your proposed transition plan for transferring these services. 5) Detail your service level/response time commitments for providing the City

confirmation of received and processed files.6) Detail your service level/response time commitments for making next-day

or preferably same-day payments.7) Detail your proposed process and your service level/response time

commitments for performing recalls and traces of electronic payments made by the City.

8) Other alternatives which may provide value to the City for electronic funds transfer.


Respond in Detail1.11 Deposit-Related Requirements

The City receives deposits in a variety of methods including cash, cheques, EFT, credit and debit cards. The City requires the following deposit-related services from its corporate Financial Institution:a) Deposit bags supplied by the Financial Institution, annual estimate 700

deposit bags used;b) Timely investigation of missing deposits, and backdating of associated lost

interest; c) Ability to provide same day credit for deposits made from all City locations

Monday to Friday;d) Indicate the time (24 hour clock) for deposits the same day and time cut-off

of 15


for same day credit on deposit;e) Timely investigation of missing deposits, and backdating of associated lost

interest;f) Timely response to tracing requests regarding NSF cheques and

chargebacks;g) Processing and electronic reporting of NSF cheques;h) Collection of returned cheques; i) Ability for NSF cheques to be transmitted electronically or by facsimile;j) Any holds that may be applicable to deposits; andk) Assumption of responsibility for validity of the cheque body, figure, date

and signature.

IN YOUR PROPOSAL RESPONSE: 1) Indicate whether you can meet or exceed the Requirements listed in this

section, and describe how this will be achieved.2) State cut-off times for same-day credit for all deposits made by the City.3) Detail your procedures, timelines and service level/response time

commitments for investigating missing or unidentified deposits, NSF cheques and chargeback’s.

4) Describe other alternatives which may provide value to the City for deposit services.


Respond in Detail1.12 Deposit Related Requirements / Deposit Slips

The City requires the Financial Institution to supply its own deposit slips and also have the ability to accept City’s internal created 3-part ‘Deposit Slip’, as attached as Appendix ‘A’, which may be modified from time to time in consultation with the Financial Institution.

IN YOUR PROPOSAL RESPONSE DESCRIBE:1) Your ability to accept the City’s internal created 3-Part Deposit slip and

what restrictions if any may apply.2) Identify all associated costs that you anticipate the City would incur

associated with the (i) implementation and/or (ii) ongoing management of these services, but which are not included in the pricing set out in Appendix ‘D’. These are costs that the City would incur but would not be payable to the Financial Institution.

Respond in Detail1.13 Processing of Property Tax/User Rate/Licence Payments

All property tax, user rates, business licence and dog licence payments will be accepted by the Financial Institution and its branches located within Canada. The Financial Institution will arrange to collect directly from its customers any service charges it may impose for the collection of municipal accounts. The City’s notices comply with the Canadian Payments Association requirements.

of 15


Payments made by electronic banking and telephone banking using the Electronic Data Interchange (EDI) method must be able to post directly to the Tempest system. This would include, at a minimum, account number or folio, client name, amount of payment. It is expected that these EDI’s will be credited to the City’s account on a daily basis.Payments are also received via Electronic Funds Transfer (EFT). It is expected that these EFTs will be credited to the City’s account on a daily basis.

Telephone banking and PC banking payments are currently available electronically to the City 7 days per week 365/366 days per year. Saturday and Sunday payments are posted to the following Monday.

IN YOUR PROPOSAL RESPONSE:1) Describe your ability to meet or exceed this Requirement and how this will

be achieved.2) Identify all associated costs that you anticipate the City would incur


Respond in Detail1.14 Pre-Authorized Withdrawal Services

The City offers its customers pre-authorized withdrawal services for payments of property taxes and user rates.

The program allows for monthly pre-authorized debits to the customers’ property tax accounts on the 15th day of every month. The present volume of business is ~5,700 accounts totalling $1,450,000 monthly.

The City also offers two programs for the electronic payment of user rate bills. One program automatically debits the customer’s bank account on the due date of the bill. The present volume is ~225 accounts totalling $61,000 every week. The second program is an equal monthly instalment program that will debit the customer’s account each month for an equal amount for 11 months. The present volume is ~2,000 accounts averaging $102,000 each month.

IN YOUR PROPOSAL:1) Indicate whether you can meet or exceed the Requirements listed in this

section.2) Describe how this will be achieved and your service level/response time

commitments related to these services.3) Outline resources that you would make available to the City to assist with

implementation.4) Identify any technical issues that might become obstacles to provision of

the service.5) Transition timing and cost guarantees offered (e.g. can you contractually

guarantee that the City will not bear any of the transition costs?) your ability to provide/meet the pre-authorization withdrawal services.

6) Identify all associated costs that you anticipate the City would incur associated with the (i) implementation and/or (ii) ongoing management of these Services, but which are not included in the pricing set out in

of 15


Appendix ‘D’. These are costs that the City would incur but would not be payable to the Financial Institution.

Respond in Detail1.15 Direct Deposit of Payroll Cheques

The City disburses the majority of its payroll through a direct deposit process to employee/councillors bank accounts. On a bi-weekly basis, the City provides a file, in Canadian Payments Association format, containing employee name, bank account number and the amount to be deposited is transferred electronically to the bank on a Wednesday to be deposited to payee accounts after midnight on Thursday. Payroll is processed bi-weekly, in-house and both cheques and direct deposit are used for payment. Our last bi-weekly payroll was $1,236,000 for 800 employees/Councillors. Currently (1) manual payroll cheque is required each bi-weekly pay period. All other employees are on the direct deposit service.

IN YOUR PROPSAL RESPONSE:1) Indicate whether you can meet or exceed the Requirements listed in this

section, and describe how this will be achieved.2) Ability to provide direct payment of payroll to individual bank accounts and

ability to edit payroll information after the file has been transferred.3) Detail the process for payroll direct deposit that you would make available

to the City.4) Indicate specifically whether payroll direct deposits can be made directly to

individual employee bank accounts regardless of which Financial Institution these accounts are located.

5) Indicate to edit payroll information after the file has been transferred.6) Identify any technical issues that might be obstacles to provision of this

Service.7) Outline the resources that you would make available to the City to assist

with implementation.8) Detail your service level/response time commitments for providing the City

confirmation of received and processed files.9) Detail your proposed process and your service level/response time

commitments for performing recalls and traces of electronic payments made by the City.


Respond in Detail

of 15


1.16 Bank StatementsThe City has a December 31 fiscal year end and operates on a calendar month-end basis. Bank Statements for all accounts are required on a daily basis online. All accounts require the ability to view monthly online statements for a minimum (6) months history.

The account analysis on the bank statement should include, but not be limited to, the following:

(a) Account balance;(b) Details of cheques and deposits;(c) Details of electronic fund transfers (i.e. payee name, purpose of

payment, invoice number, etc.);(d) Details of adjustments;(e) Details of service charges; and(f) Interest earned/paid

IN YOUR PROPOSAL RESPONSE INDICATE WHETHER YOU CAN MEET OR EXCEED THESE REQUIREMENTS AND DESCRIBE WHAT DETAILS ARE AVAILABLE.

Respond in Detail1.17 Electronic Bank Reconciliation

The City currently imports daily files to enable automatic electronic reconciliation of the City’s data with the current Financial Institution. The City uses SAP financial software.

IN YOUR PROPOSAL:1) Describe your ability to provide an electronic file containing encashed

cheque information to the City’s SAP financial system and how this will be achieved. Note: The City will provide file specifications.


Respond in Detail1.18 Cash & Coin

The City’s deposits are mainly made up of cheques, though cash and coin deposits become more frequent between late May and early July.

On a bi-weekly basis, the City will request certain denominations of coin and small bills to ensure adequate floats are maintained. The amount can vary between $20 in coins to $200 in bills. The frequency of request and amount of money requested increases between late May and early July.

IN YOUR PROPOSAL RESPONSE:1) Describe your ability to accept cash, coin and cheque deposits.2) Describe your ability to provide coin for floats and accept rolled coin for

deposits.3) Describe your ability and your service level response time commitments to

prepare certain denominations of coin and small bills per request by City staff, and indicate the turnaround times for such requests;

4) If applicable, identify all associated costs for this Service that you anticipate

of 15


the City would incur in Appendix ‘D’, Table ‘F' Cash & Coin, which would be payable to the Financial Institution.


Respond in Detail1.19 Safety Deposit and Night Deposit

IN YOUR PROPOSAL RESPONSE, INDICATE YOUR ABILITY TO MEET THE FOLLOWING REQUIREMENTS AND DESCRIBE WHAT IS OFFERED:1) Safety deposit box – state sizes, annual rate and availability in 2015 at

local branch.2) Ability to provide after hour night deposit services at local branch (identify

location). Identify all associated costs that you anticipate the City would incur on Appendix ‘D’, Table ‘H’ After Hour Night Deposit Service, which would be payable to the Financial Institution.

Respond in Detail1.20 Cash Management

IN YOUR PROPOSAL DESCRIBE YOUR ABILITY TO PROVIDE/MEET THE FOLLOWING:1) Ability to provide Line of Credit/Short-Term Borrowing, Letter of Credit and

Guarantees;2) Ability to provide services for short-term/long-term investment options

including all proposed rates and fees.3) Identify all associated costs that you anticipate the City would incur


Respond in Detail1.21 Electronic Banking Services

The City requires web-based access to a variety of online cash management services. As a minimum the online reporting should provide the following:1) The City requires online access to electronic statement, bank accounts,

general banking information, daily account balance, US exchange rate and detailed transaction information;

2) Twenty-four (24) hour access to data with (6) months of history;3) Detailed transaction information;4) Ability to view electronic images of cleared and cancelled cheques, along

with debit/credit memos;5) Ability to receive electronic transfers of revenue into City’s accounts;6) Account administration:

(a) Ability to view and download transaction detail of all accounts;(b) Ability to view and print detail relating to electronic fund

transfers (i.e. payee name, invoice number, purpose of

of 15


payment, etc.);(c) Ability to transfer/upload files for electronic fund transfers

(disbursements) and payroll direct deposits;(d) Ability to receive account reconciliation and analysis data

online;(e) Security features to limit access as desired by the City.

IN YOUR PROPOSAL RESPONSE:7) Describe your ability to meet or exceed this Requirement and describe how

this will be achieved.8) Identify all associated costs that you anticipate the City would incur


Respond in Detail1.22 Electronic Payment Handling

IN YOUR PROPOSAL RESPONSE INDICATE YOUR ABILITY TO MEET THESE REQUIREMENTS:1) Unrestricted handling and processing of City property tax and utility

accounts (including pre-authorized monthly payment), and other City accounts that may be specified during the term of the Contract.

2) Unrestricted payment and receipt filing by Electronic Funds Transfers.3) Unrestricted payment and receipt filing by Electronic Data Interchange

financing purchases authorized by the City and payment of the loan through bi-weekly employee deductions.


Respond in Detail1.23 Reports

IN YOUR PROPOSAL RESPONSE:1) Provide a list of reports and statistical information available relating to the

operation of current accounts on an ongoing basis.2) Includes samples of these reports with your Proposal as an appendix.3) Identify all associated costs that you anticipate the City would incur


Respond in Detail1.24 Emergency Response Plan and Disaster Plan

As a minimum the City requires escalation plans for services that are not available during core business hours (Monday to Friday 9:30 a.m. to 4:30 p.m.).

of 15


IN YOUR PROPOSAL PROVIDE DETAILS OF THE FOLLOWING:1) Description of disaster recovery procedures;2) How quickly back-up facilities will be activated; and3) Backup systems which will guarantee the City’s day-to-day operations

Respond in Detail1.25 Auditor’s Confirmations

IN YOUR PROPOSAL PROVIDE:1) Your ability to provide confirmation of bank balances as part of the audit

Requirement at each fiscal year end December 31; and estimated time frames of completion of forms.

2) Identify any cost to the City for this service.Respond in Detail1.26 Sub-contracting

IN YOUR PROPOSAL RESPONSE:Clearly identify the use of any sub-contractor. Any party who may be participating may be participating in the RFP must be clearly identified. However, in the case of joint submissions, one party must be prepared to take overall responsibility for successful completion of the services defined in the Proposal.

Respond in Detail

2.0 Account Transfer Assistance – Maximum 15 Points

Requirement2.1 Phase-In Transfer Plan

The preliminary date for the transfer of accounts and full implementation is set to be July 1, 2015. There will be a cut over cost to the City in the form of staff time and new forms to transfer accounts. It is expected that the successful Respondent, in offering a comprehensive line of service, will provide resources to assist with the cut over.

IN YOUR PROPOSAL RESPONSE:1) Describe the phase-in transfer plan commencing April 1, 2015 that shows

that the Services will be fully operational by July 1, 2015.2) Include a work breakdown structure which should include the tasks plus

their dependencies and timelines from ‘pre-post implementation. Emphasize where the City needs to be involved and to ensure the current Services are uninterrupted.

3) Describe the resources that you would dedicate to the phase-in transfers.4) Identify any technical and/or systems issues that would have to be

resolved.5) State if your Financial Institution has policies in regard to compensation for

unusable cheques and forms and state what compensation is offered. 6) Identify Onsite training details and web based tutorials available.7) If applicable, identify all associated costs that you would anticipate the City

would incur associated with the full implementation of account transfers

of 15


and what Services you are prepared to offer and at what cost on Appendix ‘D’, Table ‘J’ Account Transfer Assistance Costs, which would be payable to the Financial Institution.


Respond in Detail2.2 Phase-Out Transfer Plan

IN YOUR PROPOSAL RESPONSE:1) Describe the phase-out transfer plan and emphasize your Financial

Institution’s commitment to ensure Services will be uninterrupted at the end of the resulting Agreement.

Respond in Detail

3.0 Value Added

Requirement3.1 OTHER ENHANCEMENTS TO BUSINESS PRACTICES AND CUSTOMER SERVICE

The City is interested in having Respondents identify any other services or opportunities that are not addressed in other sections of this RFP, which could enhance the City’s business practices and/or customer service levels.IN YOUR PROPOSAL RESPONSE:1) Describe any financial services you could offer that would help the City

improve its business practices, for example in the areas of cheque production, billing, collection and payment processing systems.

2) Identify all associated costs that you anticipate the City would incur associated with the (i) implementation and/or (ii) ongoing management of these services, but which are not included in the pricing set out in Appendix ‘D’. These are costs that the City would incur but would not be payable to the Financial Institution.

The City is in no way obligated to accept any of these optional offerings in awarding a contract as a result of the RFP.

Respond in Detail4.0 Sustainability

Requirement4.1 Sustainability

IN YOUR PROPOSAL:1) Describe what policies, programs, memberships or certifications your

company has in place to manage its environmental impact and to become more sustainable.

2) Describe how your company works to reduce its greenhouse gas (GHG) emissions.

3) Describe how your company works to reduce waste in its daily operations.

of 15


4) Describe how your company works to be more energy efficient.Respond in Detail

5.0 References

Requirement5.1 References

RESPONDENTS ARE TO PROVIDE a list of three (3) municipal clients with similar banking Requirements and for whom recent initiatives or banking reviews were made, which materially improved their client’s administrative operations. Please include a contact name and telephone number for each client as the City reserves the right to utilize these names for reference checks (BC clients only).

Respond in Detail

of 15

CITY OF RICHMOND - nanaimo.ca Appendix C...Web viewThe City is providing Appendix ‘C’ in...

Documents

Transcript of CITY OF RICHMOND - nanaimo.ca Appendix C...Web viewThe City is providing Appendix ‘C’ in...