City of ChesapeakeLand Use and Development

Permitting Project(eBUILD)

TBA Committee MeetingJanuary 22, 2014

TBA Committee MeetingJanuary 22, 2014

Open House MeetingMarch 1, 2015

AgendaCity StaffProject OvervieweBUILDProject Status to DateCitizen Access SiteQ & A

Chesapeake Core Team Information Technology

• Mike Fitchett – Assistant Director of Information Technology, Project Manager• Julia Allen – Systems Analyst I

Development and Permits• Patrick Hughes – Plans Review and Codes Compliance Administrator• Greg Lee – Business Application Specialist II• Mark Curry, Engineer IV and Patrick Milinazzo, Engineer II• Joyce Compton – Fiscal Administrator• Lawrence Hiebert – Engineering Technician III

Public Utilities• Todd Toler – Engineer II and Ralph Coronel, Engineering Technician I

Planning• Bill McKay – Senior Planner

Fire• Samantha Stahler – Fire Inspector

Commissioner of the Revenue• Patsy Foster, Business Tax Manager

ighlights25+ Years of ExperienceHave been developing and implementing state and local solutions since 1979 Committed to the government public sector

Best-in-Class ProductsIndustry-leading enterprise solution for licensing, permitting, asset and case management• Proactive, planned development

World-class Strategic PartnershipsHave established strategic partnerships with industry leaders

Accelerating MomentumContinued growth in established markets with expansion into further worldwide international markets- Sharing best practices around the world

Loyal Customer Base of 500+ Installs

• 500+ state and local agencies as customers• 99% maintenance renewal rate

Accela Product Overview

Similar Accela Projects Locations

Cities: Virginia Beach VA, Charlotte NC, New York, Oklahoma City, Tampa,

Counties: Arlington County VA, Washington County, MD, Guilford County, NC, Miami Dade, St. Louis County, Sacramento County, and Montgomery County, etc.

States: Michigan, Oregon, New Mexico

• Other jurisdictions in Virginia that are using an Accela product include: Alexandria, Bedford County, Hampton, Henrico County, Lee County, Portsmouth, Prince William County, Roanoke, and Suffolk.

eBUILDProject Objectives

Implement an Integrated Land Use, Development and Permittingsoftware system for all departments within the developmentprocess.

Provide on-line access for a 24 hour ability to submit all types ofapplications and plans.

Create a single web based platform that tracks permitapplications, plan review and inspections that integrates withother city departments and business systems.

Meet the needs of the citizen and business community byproviding transparency to the development and permit process.

Why eBUILD?• What’s in a name?

• Marketing• Branding• Name Recognition

eBUILD – Electronic Building, Utilities, Inspections, Land Use and Development

Covers the steps of development from site plan submittal to issuance of the Certificate of Occupancy and all approval steps required by other departments and agencies.

eBUILD LOGO

Software Products to be Implemented:

Land Management ModuleManage all land use and community development activities, allowing citystaff to access parcel information instantly, speeding up the process ofgetting from application to occupancy while reducing errors and redundancy

GISProvides a geographic view and leverages geospatial data to make betterdecisions and improve efficiency.

Citizen Access (CA)Offers online access to government services and information for developers,contractors, architects, engineers, owners and the general public.

Mobile OfficeExtends processing capabilities to the field which increases internalproductivity and helps localities bring critical government services directly tocitizens.

Project Status100 plus record types created - record types equate to the types of permits or processes issued or used by the development departments.Interfaces with DPOR, Call Center, Business Licenses, Water Utility Billing, Real Estate, etc.2nd floor kiosk training area completeCitizen Access module enhanced Staff training in progressExternal training in progress

100 plus Records or ServicesExamples: 1) Building Group- Residential and Commercial New

Building, Plumbing, Mechanical, Electrical and Gas Permits

2) Development Construction- Residential Driveway Permit

3) Development Engineering- Final Subdivision Plan Application

4) Zoning- Variance Requests, Zoning Permits5) Planning- Re-subdivision Application, CUP6) Utilities- Utility Activation

Project Timeline

Start date - October 8, 2013Go-live date – November 2015

April

Exiting and New System Comparisons SYSTEM FEATURES AVAILABLE IN CURRENT

SYSTEMAVAILABLE IN NEW E-PERMITTING SYSTEM

Apply for all permits types, on-line, 24 hours a day

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Submit plans and documents electronically for plan review

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Ability of applicant to track plan review and Inspection approvals

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Allows on-line payment of planreview and permit fees

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Allows field inspectors to log and send inspections results electronically to contractor

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Allows inspectors to route scheduled inspections for the greatest fuel and time efficiency

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Allows Inspectors to attach photos to the records

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Exiting and New System Comparisons SYSTEM FEATURES AVAILABLE IN CURRENT

SYSTEMAVAILABLE IN NEW E-PERMITTING SYSTEM

Reduces cost of re-printing,travel and storage

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Automatically alerts staff when allotted timeframes are exceeded

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Enhances communication between staff and customer

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Allows emergency operations department to access building and site plans

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Allows City staff to track work processes

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Allows concurrent reviews of plans by multiple departments

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Expansion of Statistical Resources

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New Citizen Access Page

Helpful Information

Document Submittal Requirements Identified

Help Icons Provided for Clarifications

Search Property Information

GIS Land Management Tool

Review Project Status

Plans and Documents

Job Status

Schedule Types of Inspections

External Training/InformationOpen House Sessions

April 1, 2015 - Greenbrier Library 6:00-7:30April 15, 2015 - Indian River Library 6:00-7:30April 22, 2015 - Russell Memorial Library 6:00-7:30

Business “House Calls” to learn how to create an account in eBUILDTest of eBUILD by use of volunteer contractors

Contractor to create account and submit test plans

Customer Contact Center (CSR) – Inspection requests will continue to be received and processed by the CSR.

**Note – all accounts created before go-live must be re-created in the new production environment.

Questions and Comments?