CITY GOVERNMENT OF IRIGAiriga.gov.ph/wp-content/uploads/2020/03/IRIGA-CITY...4 IV. Service Pledge...

1

CITY GOVERNMENT OF IRIGA

CITIZEN’S CHARTER

2019 (1st Edition)

2

CITY GOVERNMENT OF IRIGA

CITIZEN’S CHARTER

2019 (1st Edition)

3

I. Mandate

Republic Act 7160, Section 16 states that “Every local government unit

shall exercise the powers expressly granted, those necessarily implied

therefrom, as well as powers necessary, appropriate, or incidental for its

efficient and effective governance, and those which are essential to the

promotion of the general welfare. Within their respective territorial

jurisdictions, local government units shall ensure and support, among

other things, the preservation and enrichment of culture, promote health

and safety, enhance the right of the people to a balanced ecology,

encourage and support the development of appropriate and self-reliant

scientific and technological capabilities, improve public morals, enhance

economic prosperity and social justice, promote full employment among

their residents, maintain peace and order, and preserve the comfort and

convenience of their inhabitants”.

II. Vision

Iriga City: A sports, culture and arts haven of the country, as well as the

agro-ecotourism hub in the Bicol Region providing crystal-clear water in

the Rinconada area, home of an ecologically-balanced environment and

resilient communities, propelled by a vibrant economy and an empowered

people, supported by an appropriate infrastructure and steered by

proactive public servants.

III. Mission

We shall strive for a vibrant domestic economy propped up by the dynamic

partnership between an innovative, competent and transparent local

government unit and an empowered people; and fueled by a strong agro-

ecotourism backbone and ICT infrastructure & services; promoting

ecological balance and keeping a deep sense of pride and identity based

on shared values, character and culture.

We shall pursue a balance between development and the environment

and ensure a peaceful and contented life for each and every Irigueño.

4

IV. Service Pledge

City Government of Iriga’s mission is to meet our customer’s needs and

exceed their expectation. We are committed to:

1. Resolve your inquiry and get it right the first time as you are our top 2. priority. 3. Ensure that you will be delighted with our resolution and that your

expectations are met. 4. Respect your time and address your needs in a timely manner. 5. See your problems from your perspective and point of view. 6. Provide you with clear information of our system s and procedures to

avoid inconvenience. 7. Remain patient and calm.

5

LIST OF SERVICES

Page Number

OFFICE OF THE CITY MAYOR 14

External Services Availing of MAG Scholarship Program 15 Availing for Solemnization of Marriage 16 Conduct of Marketing Activities 17 Recommendation for Job, for Transfer of Assignment and Medical Assistance 18 Requesting for Service of the Ambulance 19 Request for the Use of Government Facilities 20 Securing Mayor’s Clearance 21 Securing Permit on all Advertising and Promotional Activities 22 Securing Permit to Conduct Motorcade, Parade, Procession and others 23 OFFICE OF THE SANGGUNIANG PANLUNGSOD 24 External Services Accreditation of Civil Society Organizations 25-29

Hearing of Administrative Complaints against Erring Elective

Barangay Officials 30-33

Passage of Proposed Legislative Measure 34-37

Release upon Request of Copies of Resolution, Ordinances and

Other Official Records in the Custody of the SP Secretary 38-40

Review of Annual/Supplemental Barangay Budgets 41-43

Review of Barangay Ordinances 44-46

OFFICE OF THE CITY TREASURER 47 External Services

Computation of Business Tax of Business Establishments for

Entities having transaction with the Different Barangay 48

Computation of Business Tax to Barangay Voucher 49

Computation of Realty Tax 50

Computation of Transfer Tax 51

Issuance of Certification for Retirement of Business 52-53

Issuance of Clearance as to Money, Property and Accountability 54-55

Issuance of Delinquency Bill Statement (By Barangay) 56

Issuance of Stickers to Delivery Trucks 57

Issuance of Tax Clearance Certificate 58-59

Payment of Annual Fixed Tax 60

Payment of Business Tax Permit 61-62

6

Payment of City Ordinance Violation 63-64

Payment of Community Tax Certificate 65

Payment of MTOP/Mayor’s Permit Fee 66-67

Payment of Penalties of Violation of City Ordinance 68-72

Payment of Real Property Tax 73

Payment of Transfer Tax 74-75

Payment of Other Taxes, Fees & Charges 76

Review and Verification of Remittance 77

Securing Motorized Trimobile Operations Permit (MTOP) 78-81

Securing of New Business Permit; Renewal of Business;

Change of Ownership or Additional Line of Business Activity 82-85

Internal Services 86

Control and Review of Payrolls 87

Control and Review of Vouchers 88

Issuance of Accountable Forms (for Revenue Collectors) 89-90

Issuance of Checks 91

Issuance of Official Receipts 92-93

Processing of Payroll and Vouchers 94-95

Request and Issuance of Accountable Forms 96-97

OFFICE OF THE CITY ASSESSOR 98 External Services

Availing Transfer of Ownership of Real Property 99-100

Request for Annotation of Levy/Attachment/Lis Pendens 101-102

Request for Assessment of Building & Machinery 103-104

Request for Cancellation of Levy/Attachment/Lis Pendens 105-106

Request for Cancellation of Real Property-Building 107

Securing Certificate of Landholding 108-109

Securing Certificate of Land with Improvements 110-111

Securing Certificate of Latest and Existing Tax Declaration 112-113

Securing Certificate of No Improvements 114-115

Securing Certificate of No Real Property 116-117

Securing History Trace Tax Declaration 118-119


Receipt/Handling of Office Communication 121

OFFICE OF THE CITY ACCOUNTANT 122 External Services

Recording of Barangay Transactions 123

7


General Transactions 125-129

a. Approval of Purchase Order

b. Processing of Disbursement Voucher

c. Request for Inspection

d. Securing Advice for Check Issued

e. Processing of Payroll (Contractual)

f. Processing of Payroll (Regular)

g. Liquidation of Cash Advances

Issuance of Certification for Loans, Philhealth and Withholding 130

INTERNAL AUDIT SERVICES 131

Internal Services

Secure Purchase Request, Purchase Orders (PO), Numbers 132

Cash Collection Audit of the 3 Economic Enterprises 133

OFFICE OF THE CITY BUDGET 134 External Services

Availing Assistance in the Review of Barangay Annual Budget/

Supplemental Budget 135-138

Issuance of Certification of Existence of Available Appropriations 139-140

OFFICE OF THE CITY PLANNING & DEVELOPMENT COORDINATOR 141

External Services

Availing of Micro-Financing Loan at the TLDC 142-143

Community-Based Monitoring System (CBMS) 144-145

Housing and Homesite Section 146

Securing Locational Clearance & Site Zoning Certification 147-148

OFFICE OF THE CITY ENGINEER 149 External Services

Giving Assistance for the Use of City-Owned Equipment 150-151

Giving Assistance in the Hanging of Tarpulin and Streamers 152-153

Request for the Preparation of Program of Works 154-155

OFFICE OF THE CITY HEALTH 157 External Services

ABO RH Typing/Blood Typing 158

Adolescent Health Program 159

8

Animal Bite Services 160-161

Assessment and Dispensing of Psychotropic Drugs 162

Dangerous Drugs Abuse Prevention & Treatment Program 163-164

Dengue NS1 AG 165

Direct Sputum Smear Microscopy (DSSM) 166

Family Planning Services 167-168

Family Planning Services at Barangay Health Stations 169-170

Fecalysis 171

GenExpert 172-173

Health Education and Promotion Program 174

Initiation of TB Treatment 175-176

Issuance of Death Certificate 177

Issuance of Health Certificate 178-179

Issuance of Sanitary Permit 180-181

Medical Consultation and Certification 182

National Dengue Control Program 183

National Leprosy Control Program 184

National Voluntary Blood Service Program 185

Non-Communicable Disease Prevention and Control Program 186

Oral Health Program 187-190

Pre-Natal Care, Intrapartum Care and Delivery, Postpartum Care 191-196

Presumptive TB Screening 197

Provision of Basic Immunization Services 198

Provision of Free Medicine 199

Provision of Health Insurance Coverage for Indigent Members 200

Provision of Health Insurance Coverage for Sponsored Members 201

Social Hygiene Clinic 202

TB Patient Monitoring and Supervision 203

Urinalysis 204

OFFICE OF THE CITY LOCAL CIVIL REGISTRAR 205 External Services

Application for Issuance of Marriage License 206-209

Filing petition for Change of First Name (CFN) or Correction

of Clerical Error (CCE), RA 10172 (correction of day and month

in the date of birth and sex / gender) 210-214

Issuance of Supplemental Report for Birth, Death and Marriage 215-216

Registration of Birth (Timely) 217-218

Registration of Birth (Delayed) 219-221

Registration of Death (Timely) 222-224

Registration of Death (Delayed) 225-228

Registration of Marriage (Timely) 229-231

Registration of Marriage (Delayed) 232-234

9

Registration of Civil Registry Records (Out-of-Town Registration)

Incoming 235-237

Registration of Civil Registry Records (Out-of-Town Registration)

Outgoing 238-240

Registration of Court Order/Decree 241-244

Registration of Legal Instruments 245-248

Request for Copy Issuance of Birth, Marriage & Death 249-251

Request for Endorsement of Civil Registry Records to the

Civil Registrar-General 252-254

Transfer of Registered Civil Registry Documents wrongly

Registered in Iriga City pursuant to OCRG Memorandum

Circular 91-6 (Incoming) 255-256

Transfer of Registered Civil Registry Documents wrongly

Registered in Iriga City pursuant to OCRG Memorandum

Circular 91-6 (Outgoing) 257-258

OFFICE OF THE CITY ADMINISTRATOR 259 IRIGA CITY INVESTMENT PROMOTION AND BUSINESS ASSISTANCE CENTER (ICIPBAC) 260 External Services

Issuance of Certifications 261

Issuance of Certificate of Investment Incentives 262-263

Processing of Business Permit (New and Renewal) 254-265

IRIGA CITY CENTRAL TERMINAL 266 External Services

Collection of Monthly Rentals 267

Collection of Parking Fees & Issuance of Cash Tickets 268

Issuance of Certifications to PUVs 269

Issuance of Clearance for Annual Renewal of Business Permit 270

Issuance of Identification Cards 271

Issuance of Registration Stickers 272

Provide Parking Space for all PUVs 273

OFFICE OF THE CITY SECURITY UNIT 274 External Services

Information and Public Assistance 274

Furnishing Mayor’s Permit 276

Public Safety to the Motorist and Pedestrians 277

10

OFFICE OF THE CITY LIBRARY 278 External Services

Securing Library Identification Card 279

PUBLIC EMPLOYMENT SERVICES OFFICE (PESO) 280 External Services

Local Employment Assistance 281-282

Overseas Employment Assistance 283

Request for Special Recruitment Activity 284-285

PUBLIC INFORMATION OFFICE 286 External Services

Request for Assistance for Computer and Internet Connectivity

Repairs 287

Request for Documentation Coverage 288

Request for Pictures and/or videos 289

Request for Posting in the Iriga City Official Website and

Facebook Page 290

UNIT FOR SPORTS DEVELOPMENT 291 External Services

Request for the Use of Sports Equipment 292

Submission of Sports Event Proposal 293-294

Securing Venue Permit 295

OFFICE OF THE CITY TOURISM 296 External Services

Issuance of Permit to Climb 297-298

Research Assistance 299-300

Request for Cultural Performers 301

Tourism Establishments Accreditation Assistance 302-303

Tourism Information Assistance 304

CITY DISASTER RISK REDUCTION MANAGEMENT OFFICE 305 External Services

Issuance of Certification 306-309

A. Affected by Disaster/Calamity

B. Attendance/Completion to DRRM Trainings/Workshops

C. Employment/On the Job Training Certificate

11

D. BDRRMFIP Certification

Call Taker Assistance for Fire Incidents and Police

Assistance 310

Request for Building Earthquake Evacuation Planning

Workshop/Earthquake Drill/Emergency Preparedness 311

Request for DRR-CCA Data and Reports 312

Request for Earthquake Drill 313

Request for Inter-Facility Transfer 314

Request for Medical Standby or Ambulance Standby 315

Request for TODA ID Lost/Replacement 316

Request for Training 317

Request for Training Certificates 318

Responding to Emergency and Related Calls 319

OFFICE OF THE CITY LEGAL OFFICER 320

External Services

Availing of Legal Counsel/Opinion Service 321-322

Requesting for Preparation of Affidavits/Special Power of

Attorney/Deeds and Promissory Note 323-324

Requesting for Review/Correction of Barangay Ordinances/

Resolutions 325

Requesting to Prepare Sworn Statement and Complaints and

Apprehending Officers for Traffic Violations 326-327

OFFICE OF THE CITY VETERINARIAN 328 External Services

Abattoir Services 329-330

Requesting for Veterinary Medical/Technical Services 331-332

Securing Veterinary Health Certificate 333-334

OFFICE OF THE CITY SOCIAL WELFARE AND DEVELOPMENT 335 External Services

Availing Aid for Individual In Crisis Situation (AICS) 336-337

Issuance of Case Study Report 338-339

Issuance of PWD Identification Card 340-341

Securing Solo Parent ID 342-343

OFFICE OF THE CITY GENERAL SERVICES 344 External Services

Collection of Garbage Waste and Clean-Up Drive Services 345-346

12

Conduct RA 9003 Orientation 347

Issuance of Garbage Clearance 348

Securing PR, PO, Quotations and Voucher Number for

Payment from LGU to any Claims 349


Turn-Over of Unserviceable Government Properties

and Equipment 351

Relief of Accountability for Properties/Equipment Clearance 352

OFFICE OF THE CITY ARCHITECT 353 External Services

Electrical Permit/Certificate of Final Electrical Inspection 354-355

Issuance of Business Permit 356-357

Issuance of Fencing Permit 358-359

Issuance of Certificate of Occupancy 360-362

Issuance of Construction Related Permits 363-365

Repair and Construction of Public and Government Buildings and

Other Related Vertical Projects 366-367

Request for Program of Works 368-369

OFFICE OF THE CITY AGRICULTURIST 370 External Services

Application for Free Crop Insurance Coverage 371-372

Availing of Farm Inputs Assistance 373

Collection and Analysis of Soil Sample 374-375

Filing of Claim for Indemnity of Insured Crops 376

Release of Assorted Vegetable Seeds to Walk-in Clients 377

Release of Indemnity Claims to Farmers 378

Request for Technical Assistance on Crop Production

Technologies 379-380

Securing Endorsement for Individual Farmer and Farmers

Association 381

Securing Farmers Certification and Farm Plan & Budget 382

OFFICE OF THE CITY HUMAN RESOURCE MANAGEMENT 383 External Services

Applying for Job Vacancy and Promotion 384-386


Filing an Application for Leave 388-389

Printing of Daily Time Record (DTR) 390

13

Processing of Payroll 391

Request for Certifications and HR Records 392-393

Submission of Required Human Resource Documents 394

Applying for Scholarship and Other Training Grants 395-396

OFFICE OF THE CITY MARKET SUPERINTENDENT 397 External Services

Payment of Stall/Space Rental 398

Securing Business Permit for Transient Vendor and Padyak

For Hire/Service 399-400

Securing Market Clearance 401-403

Securing Sampling Permit 404-405

FEEDBACK AND COMPLAINT MECHANISM 406-408

LIST OF OFFICES 409-410

ANNEXES

14

OFFICE OF THE CITY MAYOR

EXTERNAL SERVICES

15

1. AVAILING OF MAG SCHOLARSHIP PROGRAM

College students residing in the City can avail of Scholarship Program being given by the City Government.

Office or Division Office of the City Mayor

Classification Simple

Type of Transaction G2C – Government to Client

Who may avail: Residents only

CHECKLIST OF REQUIREMENTS WHERE TO SECURE

1. Complete Bio-data or Curriculum Vitae of Student

Applying student

2. Certificate of Good Moral Character From school where the student is enrolled

3. Matriculation form for current semester

From school where the student is enrolled

4. Grades From school where the student is enrolled

5. Recommendation from Barangay Respective Barangay

6. Barangay Clearance Respective Barangay

CLIENT STEP AGENCY ACTION

FEES TO BE PAID

PROCESSING TIME

PERSON RESPONSIBLE

1. Sign in the Client Log Book in the Office Lobby

1. Give the logbook to the client

None 1 minute

Administrative Aide IV

(Office of the City Mayor)

2. Submit the required documents for initial assessment and verification

2.1 Receive the required documents for completeness 2.2 Start processing the request

None 20 minutes



3. Return to the Mayor’s Office for processing of the Scholarship

3. Issue the Communication/ Recommendation to the Client None 1 minute

Administrative

Aide IV (Office of the City Mayor)

TOTAL None 22 Minutes

16

2. AVAILING OF SOLEMNIZATION OF MARRIAGE

For most Filipinos, a civil wedding is a cheaper, faster, and more convenient alternative to

church wedding. It is usually conducted by a judge of the RTC court, but it can also be

performed by the City Mayor. If the couple is short on cash or still saving for your dream

church wedding, this is the best option




Who may avail: City residents

CHECKLIST OF REQUIREMENTS WHERE TO SECURE 1. Marriage License Local Civil Registrar 2. Affidavit of Co-Habitation if applicable Sworn Statement duly notarized by Notary

Public 3. Birth Certificate Local Civil Registrar


FEES TO BE PAID

PROCESSING TIME

PERSON RESPONSIBLE



None 1 minute

Administrative Assistant II



2.1 Receive the required documents for completeness 2.2 Start processing the request (schedule the date of the wedding)

None 10 minutes



3. Pay the required fees at the City Treasurer’s Office

3.1 Accept the payment 3.2 Issue OR

3 minutes

Cash Receipt Division

(City Treasurer’s Office)

4. During the scheduled date & time of wedding, the personal presence of the bride and groom is required together with the sponsor and instrumental witnesses

4. Solemnization ceremony

None 30 minutes City Mayor

5. Release of the Marriage Contract to the LCR None 2 minutes




17

3. CONDUCT OF MARKETING ACTIVITIES

Corporations, groups and other entities wish to promote or advertise their product/s or service/s to the public through Promotional Marketing Activities within the jurisdiction of the City, Public Market, recorida, flyering, etc.




Who may avail: All


1. Letter-request addressed to the City Mayor specifying where the promotion/marketing activity is to be conducted, date and time.

Requesting person/entities

2. Note from the Market Superintendent as to the place where the activity is to be conducted. (If the activity is inside the City Public Market)

Office of the Market Superintendent

3. Official Receipt from the City Treasurer’s Office

City Treasurer’s Office


FEES TO BE PAID

PROCESSING TIME

PERSON RESPONSIBLE



None 1 minute

Administrative Aide I



2.1 Receive the required documents for completeness 2.2 Issue order of payment 2.3 Start processing the request

None 5 minutes

Administrative Aide VI




3 minutes



4. Return to the Mayor’s Office for processing of the Permit

4.1 Check the Official Receipt 4.2 Issue the Permit to the Client

None 1 minute




18

4. RECOMMENDATION FOR JOB, FOR TRANSFER OF ASSIGNMENT, MEDICAL ASSISTANCE

Residents and other clients may request the CMO for referral, recommendations, endorsements or communications. Public Customer Assistance covers the following areas:

• Medical Assistance • Job Recommendations • Endorsement for Transfer – for Irigueños in government service who are currently

posted in other municipalities or provinces and would like to be transferred to Iriga City




Who may avail: Residents only


1. Recommendation from Barangay (for medical assistance)

Respective Barangay

2. Biodata or Curriculum Vitae (for Job Recommendation)

Requesting person

3. Hospital Bill (for medical assistance) Hospital/Clinic where the patient is confined

4. Employment Record (for Transfer of Assignment)

Present Employer (government agency)

5. Letter of Request for transfer stating therein reasons for request (for Transfer of Assignment)

Requesting person

CLIENT STEP AGENCY ACTION FEES TO BE PAID

PROCESSING TIME

PERSON RESPONSIBLE



None 1 minute




2.1 Receive the required documents for completeness 2.2 Start processing the request

None 20 minutes



3. Return to the Mayor’s Office for processing of the Recommendation or Request for Transfer

3. Issue the Communication/ Recommendation (Medical/Job) or Request for Transfer to the Client

None 1 minute



TOTAL None 22 inutes

19

5. REQUESTING FOR SERVICE OF THE AMBULANCE

CITY RESIDENTS and other clients who wishes to avail for the services of ambulance to transport patient from residence to hospital or vice versa.




Who may avail: City residents


1. None, but requesting party is advised to personally appear to provide the details of the patient and the trip


FEES TO BE PAID

PROCESSING TIME

PERSON RESPONSIBLE



None 1 minute

Administrative Aide III


2. Provide the details of the patient, the destination or the trip, date and other details

2.1 Contact the availability of the vehicle and the driver

2.2 Make the necessary travel order

None 10 minutes



3. Accompany the patient in the vehicle

3. Transport the patient to its destination

None Driver


TOTAL None 11 minutes

20

6. REQUEST FOR THE USE OF GOVERNMENT FACILITIES

The City Government offers the use of the following facilities ideal for gatherings, sports and other activities:

• City Ceremonial Grandstand • CDRRMO Conference Room • OSCA Seminar Hall




Who may avail: All


1. Letter-request addressed to the City Mayor specifying the government facility/ies to be used, date, time and purpose


2. Note from the Sports Development Office for the proper scheduling or as to availability of the venue

Sports Development Office




FEES TO BE PAID

PROCESSING TIME

PERSON RESPONSIBLE



None 1 minute




2. Receive the required documents for completeness

2.1 Issue order of payment 2.2 Start processing the request

None 5 minutes





3 minutes




4.1 Check the Official Receipt

4.2 Issue the Permit to the Client

None 1 minute




21

7. SECURING MAYOR’S CLEARANCE

People seeking employment are sometimes also required to secure the same. This is especially true of applicants to the Philippine National Police (PNP) and to the Armed Forces of the Philippines (AFP). In some cases, schools and overseas employment agencies require their students/recruits to secure a Certificate of Good Moral Character before they are allowed to enroll or apply. These documents can be secured from the City Mayor’s Office.




Who may avail: All


1. Original Copy of Barangay Clearance Respective Barangay

2. Original Copy of Police Clearance PNP Station



4. 1 Documentary Stamp City Treasurer’s Office


FEES TO BE PAID

PROCESSING TIME

PERSON RESPONSIBLE



None 1 minute




2.1 Receive the required documents for completeness2.2 Issue order of payment

2.3 Start processing the request

None 5 minutes





3 minutes



4. Return to the Mayor’s Office for processing of Clearance

4.1Check the Official Receipt

4.2 Issue the Certificate or Clearance to the Client

None 1 minute




22

8. SECURING PERMIT ON ALL ADVERTISING AND PROMOTIONAL ACTIVITIES

Corporations, groups and other entities wish to promote or advertise their product/s or service/s to the public through the installation/posting of billboard, signage, streamers, posters and/or fliers and other similar materials.




Who may avail: All


1. Letter-request addressed to the City Mayor stating the total no. of poster/streamer to be posted and duration of posting





FEES TO BE PAID

PROCESSING TIME

PERSON RESPONSIBLE



None 1 minute




2.1 Receive the required documents for completeness 2.2 Issue order of payment 2.3Start processing the request

None 5 minutes





3 minutes





4.2Issue the Certificate or Clearance to the Client

None 1 minute




23

9. SECURING PERMIT TO CONDUCT MOTORCADE, PARADE, PROCESSION, ETC.

Corporations, groups and other entities that wish to stage a motorcade/parade and/or procession around the city are required to get a permit from the CMO prior to the scheduled activity. This ensures coordination and orderly traffic management during the activity.




Who may avail: All


1. Letter-request addressed to the City Mayor indicating the schedule of the activity planned route and purpose of the activity





FEES TO BE PAID

PROCESSING TIME

PERSON RESPONSIBLE



None 1 minute Administrative Aide I



2.1 Receive the required documents for completeness 2.2 Issue order of payment 2.3 Start processing the request

None 5 minutes





3 minutes





4.2 Issue the Certificate or Clearance to the Client

None 1 minute




24

OFFICE OF THE SANGGUNIANG

PANLUNGSOD

EXTERNAL SERVICES

25

1. ACCREDITATION OF CIVIL SOCIETY ORGANIZATIONS

Pursuant to Article 62, Rule XIII of the Internal Rules and Regulations of the Local

Government Code of 1991 (RA No. 7160), which mandates local government units to

promote the establishment and operation of Peoples’ Organizations, Non-Governmental

Organizations, and the private sector, to make them active partners in the pursuit of local

autonomy, and to directly involve them in the plans, programs, projects or activities of the

local government unit, such as but not limited to membership in local special bodies and

involvement in the delivery of basic services and facilities; and, to DILG Memorandum-

Circular No. 2019-72, dated May 22, 2019, re – Guidelines on Accreditation of Civil

Society Organizations and Selection of Representatives to the Local Special Bodies

Office or Division: Office of the Sangguniang Panlungsod

Classification: Highly Technical

Type of Transaction: G2C

Who may avail: Civil Society Organizations and Cooperatives


1. Letter of Application Applicant Organization

2. Duly Accomplished Application Form Records Division of Sanggunian Office

3. Board Resolution signifying intention for

accreditation

Applicant Organization

4. Certificate of Registration or Accreditation (SEC, DOLE, CDA, etc., or in case of IPOs,

certification issued by the NCIP)

5. List of Current Officers and members Applicant Organization

6. Original Sworn Statement stating that it is

an independent, non-partisan organization

and that it will retain its autonomy while

pursuing the advancement of the peoples’

interests through its membership in a local

special body, after satisfying all the

requirements and set criteria, PER THE

Memo-Circular; and after securing a

Certificate of Accreditation, issued by from

the Sanggunian

Chief Executive Officer or equivalent officer

of the applicant Organization

7. Minutes of the Annual Meetings of the

immediately preceding year as certified by

the Organization’s Board Secretary (for

existing Organization)

Applicant Organization’s Board Secretary

8. Annual Accomplishment Report for the

immediately preceding year (for existing

organization)


26

9. Financial Statement (for existing organization) Executive Officer of the applicant

organization

10. Photocopy of Profile of at least 3

individuals in the Organization that will

verify their involvement in education and

health services as prescribed in Sections

98 and 102 of RA No. 7160. (For

Organizations applying to be member of

the Local School and Health Boards)


CLIENT STEPS AGENCY ACTION FEES TO BE

PAID

PROCESS-

ING TIME

PERSON

RESPONSIBLE

PRELIMINARY STEPS:

A. Call for Accreditation

A.1 Issue Notice of

Call to all CSOs

A.2 Post Notice of Call

for Accreditation in

at least 3

conspicuous places

A.3 Invite all CSOs to

participate in the

accreditation and

selection process

1st Week of

August

SP, thru the

Committee on

Cooperatives,

Civil Society

Organizations,

People

Empowerment &

Participation

1. Sign-in in the

Client’s Log

Book in the

Office.

1. Hand in the Logbook

and assist the client

I minute Officer-of-the

Day

(Office of the Sangguniang Panlungsod)

1. Submit duly

accomplished

Application Form

and requirements

(within the 2nd

week of August

but not later than

the last working

day of the 3rd

week)

2. Receive the

documents from the

client and check for

completeness

15 minutes Records Division

3. Undergo the following

activities:

3.1 Calendar in the

Agenda of the

On the

immediately

SP Secretary

Journal & Minutes

27

Regular Session following

Regular

Session

Division

SP Majority Leader

3.2 Refer to

appropriate

Committee/s for

review during the

Regular Session

Immediately

after 1st

Reading

Vice-Mayor and

the SP Members

3. Attend to

Session or

Hearing once

requested by

the Sanggunian/

Committee

assigned

3.3 Conduct of

Committee

Hearing or Public

Hearing

Starting on the

3rd week but

not later than

the last

working day of

August

Committee on

Cooperatives,

Civil Society

Organizations

(CSOs) People

Empowerment &

Participation

Resolution and

Ordinances

Division

3.4 Report by the

Committee in the

Regular Session

On the next

Regular

Session after

final findings

of the

Committee

Committee

Chairman

3.5 If the matter is

approved, prepare

the resolution

5 working

days

SP Secretary

4. Submit additional

requirements, if

needed

3.6 If disapproved or

needs further review

or clarifications,

inform the applicant

1 day after

instruction

from the

Committee

SP Secretary

4 Number & record in the

Book

4.1 Print the final

version of the

approved measure

1 hour

Records Division

Administrative Division

5 Sign the approved

measures by all

Signatories

4 working

days

Vice-Mayor & SP Members

SP Secretary

Records Division

28

6 Forward to the City

Mayor for approval/

signature and affix

official seal upon

return of approved

document

15 minutes

after

completion of

signatures

SP Secretary

Records Division

5. Request for

copies of

approved

measure and

the Certificate

of Accreditation

7 Issue the Order of

Payment

1 minute Records Division

5.1 Pay the

required

Fees

7.1 Receive Payment

per Order of

Payment

Accreditatio

n Fee

a. For

original

accreditation

-

Php500.00

b. For

renewal of

accreditation

-

-Php300.00

c. For

certificate of

accreditation

Php200.00

(Pursuant to

Art. C, Sec.

5C. 01 of

Ordinance

No. 2018-

10,

otherwise

known as

the Revenue

Code of the

City of Iriga)

15 minutes City Treasurer’s Office

(Windows 1 to 3)

6. Receive copies

of approved

measure and the

Certificate of

Accreditation

8. Furnish the copy upon

presentation of the

Official Receipt for

payment of fees

5 minutes

upon

request

Records Division

29

9. Distribute the copies

to concerned

agencies/individuals

concerned

30 minutes

after receipt of

the approved

measure

Records Division

TOTAL: For Original

Accreditation

– Php700.00

For renewal

– Php500.00

Issue the

Certificate of

Accreditation

before, but not

later than, the

last working

day of August

30

2. HEARING OF ADMINISTRATIVE COMPLAINTS AGAINST ERRING

ELECTIVE BARANGAY OFFICIALS

This is in the exercise of Quasi-Judicial function of the Sanggunian pursuant to

Section 61(c) of the Local Government Code of 1991 (Republic Act No. 7160), which

provides that “a complaint against any elective barangay official shall be filed before

the Sangguniang Panlungsod whose decision shall be final and executory”




Who may avail: Complainant/s to erring elective Barangay Official


2. Verified Complaint

(under Oath/Notarized)

Copy furnished the Office of the

Provincial Governor and the DILG

A Notary Public (an Attorney)

3. Affidavits and other attachments, if any Witness(es) to the complaint filed


PAID

PROCESS-

ING TIME

PERSON

RESPONSIBLE

1. Complainant/s

sign-in in the

Client’s Log

Book in the

Office



NONE I minute Officer-of-the-Day


2. File the verified

complaint after

complying with

the requirements

2. Verification of the

documents

2.1 Receive the

documents

2.2. Record in the book

and number the

Administrative

Case

2.3. Issue the Order of

Payment

30 minutes Secretary to the Sanggunian

Assistant SP

Secretary

Records Division

3. Payment of Fees 2.2 Receive Payment

per Order of

Payment

1. Filing

Fee –

Php1,500.00

2. Service Fee

(Summons,

Notices,

Orders, etc.)

30 minutes City Treasurer’s Office

(Windows 1 to 3)

31

– P500.00

3. Research

Fee –

Php100.00

(Pursuant to

Art. D, Sec.

5D. 01 of

Ordinance

No. 2018-10,

otherwise

known as the

Revenue

Code of the

City of Iriga)

3. Calendar in the

Agenda of the

Regular Session

On the

immediately

following

Regular

session

Secretary to the

Sanggunian

Journal and

Minutes Division

SP Majority

Leader

4. Refer to the

Committee on

Barangay Affairs and

Committee on

Ordinances & Legal

Matters

(pursuant to Internal

Rules of Procedure of

2019 of the SP)

Immediately

after the 1st

Reading

Vice-Mayor & SP

Members

5. Require respondent to

submit verified answer

Within 7

days after

the

administrativ

e

complaint is

filed

Committee on

Barangay Affairs

Committee on

Ordinances and

Legal Matters

4. Respondent

submit his

verified answer

within 15 days

6. Receive the Verified

answer

15 minutes Assistant SP

Secretary

Records Division

32

from receipt of

the order from

the Committees

7. May impose

Preventive

Suspension if it is

prayed for in the

complaint and when

the evidence of guilt is

strong

Any time

after the

issues are

joined

City Mayor

5. Appears in the

Formal

Administrative

Proceedings/

Hearing Proper/

Investigation

8. Committee

commence formal

hearing/ investigation

Starts within

ten (10) days

after receipt

of the

answer of

the

respondent

Committee on

Barangay

Affairs

Committee on

Ordinances and

Legal Matters

Assistant SP

Secretary

9. Terminate the

investigation

Within

Ninety (90)

days from

the start of

investigation

Committee on

Barangay

Affairs

Committee on

Ordinances and

Legal Matters

10. Report the findings

or recommendation

of the Committee to

the August Body in a

Regular Session

Within

Thirty (30)

days after

the end of

the

investigatio

n

Chairman,

Committee on

Barangay Affairs

Committee on

Ordinances and

Legal Matters

11. Decision After the

Sanggunian

En Banc has

taken up the

finding or

recommenda

tion of the

committees

Sanggunian

En Banc

33

12. Forward the Written

Decision to the City

Mayor for execution

3 days after

the written

decision is

prepared

Vice-Mayor

TOTAL: Php2,100.00 Within 120

days from

the time the

respondent

was formally

notified of

the case

against him

34

3. PASSAGE OF PROPOSED LEGISLATIVE MEASURE

Pursuant to Section 48 of the Local Government Code of 1991 (RA 7160), the

Sangguniang Panlungsod, as the legislative body of the City, shall enact ordinances,

approve resolutions and appropriate funds for the general welfare of the City and its

inhabitants, hence, all requests for legislative measures shall be submitted to the

Sanggunian.




Who may avail: All


Fifteen (15) copies of written request or document/s for inclusion in the Agenda, duly signed by the requesting person/official/ sponsor

Submitted by the Requesting individual, organizations, Agencies, etc. Sponsoring Sangguniang Panlungsod Member

CLIENT STEPS AGENCY ACTION FEES TO BE PAID

PROCESS-ING TIME

PERSON RESPONSIBLE

1. Sign-in in the

Client’s Log Book

in the Office

(except for

sponsoring SP

Member)



NONE I minute Officer-of-the-

Day

(Office of the

Sangguniang

Panlungsod)

2. Submit the Request to the Receiving Officer and retain received copy

2. The Receiving Officer receives the document and check for completeness

15 minutes Records Division (Office of the Sangguniang Panlungsod)

3. Forward the same to

the SP Secretary

15 minutes upon receipt

Records Division

Undergo the following activities:

3.1 Calendar in the

Agenda of the

Regular Session

On the next Regular Session

SP Secretary

Journal & Minutes Division

SP Majority

Leader

3.2 Refer to appropriate

Committee/s for

review (if not urgent)

Immediately after 1st Reading

Sangguniang Panlungsod

35

3. Attendance to

Session or Hearing

once requested by

the Sanggunian or

Committee/s

3.3 Conduct

Committee/Public

Hearing

Within 30 days after referral

Committee Chairman

Resolutions & Ordinances

Division

3.4 Report by the

Committee in the

Regular Session

On the next Regular Session after final findings

Committee Chairman

4 Submit additional

requirements, if

needed


needs further

review or

clarifications,

inform the sponsor/

requesting office/

agency/individual

Within one day after instruction from the committee

SP Secretary

FOR RESOLUTIONS:

3.6 Prepare the

resolution if

approved

5 working days

SP Secretary

FOR ORDINANCES:

3.6 Calendar in the Agenda under 3rd Reading if approved under 2nd Reading

In the next Regular Session

SP Secretary

4. Number & record in

the Book

4.1 Print the final version of the approved measure

1 day Records Division


5. Sign the documents

by all Signatories

4 working days


SP Secretary

Records Division

6. Forward to the City

Mayor for approval/

signature

15 minutes after completion of signatures

SP Secretary

Records Division

FOR RESOLUTIONS:

36

7. Upon return of the document, affix office seal and distribute the copies to concerned agencies/individual

15 minutes after receipt from the City Mayor

Records Division

4. Request for

copies of

approved

measure

8 Furnish the copy upon request

5 minutes upon request

Records Division

For ordinances and the resolutions approving the local development plans and public investment programs formulated by the local development councils:

8. Forward copies to the Sangguniang Panlalawigan for review or appropriate action

Within 3 days upon approval by the City Mayor

SP Secretary

8.1 May amend or modify the same, if declared invalid, in whole or in part, based on the findings of the Sangguniang Panlalawigan

After receipt of the advise on action taken by the Sangguniang Panlalawigan


8.2 Post the Ordinance or Resolution in at least 2 conspicuous places of the City for at least 3 consecutive weeks

not later than five (5) days after approval thereof

SP Secretary

8.3 Publish Ordinances with Penal Sanctions in a newspaper of general circulation within the province where the local legislative body concerned belongs

After final approval by the Sangguniang Panlalawigan

SP Secretary

37

9. Distribute the copies to concerned agencies for dissemination

30 minutes after receipt of the approved measure

Records Division

TOTAL: NONE

38

4. RELEASE, UPON REQUEST, OF COPIES OF RESOLUTIONS,

ORDINANCES, AND OTHER OFFICIAL RECORDS IN THE CUSTODY

OF THE SECRETARY TO THE SANGGUNIAN

Pursuant to Section 48 of RA 7160, otherwise known the Local Government Code of

the Philippines, the Sangguniang Panlungsod, as the Legislative Body, shall enact

ordinances, approve resolutions and appropriate funds for the general welfare of the

City and its inhabitants, hence, all requests for legislative measures shall be

submitted to the Sanggunian. Considering this mandate, it is also the responsibility

of the Office to inform the public of the measures it has passed and approved by

furnishing copies of the same to concerned persons, offices, and the general public.


Classification: Simple

Type of Transaction: G2C - Government to Client

Who may avail: All


1. A request, preferably but not necessarily

written, or may be a verbal request

From the requesting client

2. Request Form properly filled-up Records Division of the Sangguniang

Panlungsod


PAID

PROCESS-

ING TIME

PERSON

RESPONSIBLE

1. Sign in in the

Client’s Log Book

in the Office.


and assist the client None 1minute

Officer-of-the-

Day


2. Fill-Up the

request form and

submit the same

to the Receiving

Officer

3. Receive the Form

None

1 minute

Records Division

SP Secretary

(Office of the

Sangguniang

Panlungsod)

4. Research for the

requested

document/s None 30 minutes

Records

Division

5. Issue the Order of

Payment None

39

3. Pay required fees 6. Receive Payment

Secretary’s

Fee :

-For copies of

the

documents –

from 1 to 5

pages –

Php100.00

- In excess of 5

pages –

Php5.00 per

page

-For certified

copies -

Php100.00

-For certified

photocopy

of similar

records,

documents

and official

acts of the

SP –

Php100.00

-For copies

furnished to

other offices/

branches of

the City

Government

for official

business –

Free

(Pursuant to

Ordinance No.

2018-10,

otherwise

known as the

Revenue Code

of the City of

5 minutes City Treasurer’s

Office

(Windows 1 to 3)

40

Iriga)

4. Present the

Official Receipt

to the

Sanggunian

Office

5. Record in the Out-

going Logbook and

release the

document/s


TOTAL: A minimum of

Php100.00

depending on

the number of

pages

52 minutes

41

5. REVIEW OF ANNUAL/SUPPLEMENTAL BARANGAY BUDGETS

Mandated pursuant to Section 333, Paragraphs (a) and (b) of the of RA 7160,

otherwise known the Local Government Code of the Philippines (Review of

Barangay Ordinances by the Sangguniang Panlungsod



Type of Transaction: G2G

Who may avail: 36 Barangays of Iriga City


1. Fifteen (15) copies of the Barangay Budget Barangay Council of requesting Barangay

2. Pre-Review by the City Budget Office City Budget Office, Iriga City

CLIENT STEPS AGENCY ACTION FEES TO

BE PAID

PROCESS-

ING TIME

PERSON

RESPONSIBLE

1. Sign in in the

Client’s Log Book

in the Office



NONE I minute Officer-of –the-Day

Sangguniang

Panlungsod

2. Submit the

documents to the

Receiving Officer

and retain a file of

received copy

2. Receive the

documents from the

client

2.1 Forward the

documents to the

SP Secretary


(Office of the

Sangguniang

Panlungsod)


activities:

All the

following

steps should

be

accomplishe

d within 60

days from

receipt of

Annual

Barangay

Budget

3.1 Calendar in the

Agenda of the

Regular Session

On the

immediately

following

Regular

Session

Journal & Minutes

Division

SP Secretary

SP Majority Leader

42


Committee/s for

review

Immediately

after 1st

Reading in a

Regular

Session

Vice-Mayor & the

Sangguniang

Panlungsod

3. Attends to Session

or Hearing once

requested by the

Sanggunian or

Committee

3.3 Conduct of

Committee and/or

Public Hearing

Within 30

days after

referral

Committee on

Finance and

Appropriation

Committee on

Barangay Affairs

Resolutions and

Ordinances

Division

3.4 Report by the

Committee in the

Regular Session

On the next

Regular

Session

after final

findings of

the

Committees

Committee

Chairmen of the

above Committees


approved in the

session send letter

informing the

Budget Office of the

approval

together with the

submitted copies of

the Barangay

Budget

Immediatel

y after the

session

SP Secretary

3.2 Prepare the

resolution

5 working

days

SP Secretay


requirements, if

needed


need further review

or clarifications,

inform the requesting

barangay

Immediately

after

instruction

from the

Committees

SP Secretary

4 Number & record in

the Book and Print

the final version of

1 hour Records Division


43

the approved

measure

5 Sign the approved

measures by all

Signatories

4 working

days


SP Secretary

Records Division


Mayor for approval/

signature and affix

official seal upon

return of approved

document

15 minutes

after

completion

of

signatures

SP Secretary

Records Division

5. Request for

copies of

approved

measure

7 Furnish the copy

upon request by the

applicant

5 minutes

upon

request

Records Division

8. Distribute the copies to

concerned

agencies/individuals

30 minutes

after receipt

of the

approved

measure

Records Division

TOTAL: NONE Within 60

days after

receipt of the

Barangay

Budget

44

6. REVIEW OF BARANGAY ORDINANCES

Mandated pursuant to Section 57, Chapter III of RA 7160, otherwise known as the

Local Government Code of 1991 (Review of Barangay Ordinances by the




Type of Transaction: G2G

Who may avail: 36 Barangays of Iriga City


1. Fifteen (15) copies of the Barangay Ordinance Barangay Council of requesting

Barangay

2. Pre-Review by the City Legal Office City Legal Office, Iriga City


BE PAID

PROCESS-

ING TIME

PERSON

RESPONSIBL

E

1. Sig- in in the

Client’s Log Book

in the Office


and assist the client None 1minute

Officer-of-the-

Day

Office of the

Sangguniang

Panlungsod)

2. Submit the

documents to the

Receiving Officer

and retain a file of

received copy

2. Receive the documents

from the client and

check for completeness

2.1 Forward the

documents to the SP

Secretary

None

15 minutes

Records Division

(Office of the

Sangguniang

Panlungsod)


activities

None

3. Attend to Session

or Hearing once

requested by the

Sanggunian/

Committee

assigned

3.1 Calendar in the

Agenda of the

Regular Session None

On the

immediately

ensuing

Regular

Session

Journal & Minutes Division

SP Secretary

SP Majority

Leader


Committee/s for

review during the

Regular Session

None

Immediately

after 1st

Reading in a

Regular

Vice-Mayor and

the SP Members

45

Session

3.3 Conduct of

Committee and/or

Public Hearing

None

Within 30

days after

referral

Committee on

Ordinances &

Legal Matters

Committee on

Barangay Affairs

Resolutions &

Ordinances

Division

6.4 Report by the

Committee in the

Regular Session None

On the next

Regular

Session after

final findings

of the

committees

Committee

Chairmen of the

above

Committees


approved, prepare the

resolution

None

5 working

days

SP Secretary


requirements, if

needed

6.6 If disapproved or need

further review or

clarifications, inform

the requesting

barangay

None

Immediately

after

instruction

from the

Committee

SP Secretary

7 Number & record in the

Book and Print the final

version of the approved

measure

None

1 hour

Records Division


8 Sign the approved

measures by all

Signatories None

4 working

days


SP Secretary

Records Division


Mayor for approval/

signature and affix

official seal upon return

of approved document

None

15 minutes

after

completion

of signatures

SP Secretary

Records Division

4 Request for

copies of

approved measure

7. Furnish the copy upon

request by the applicant None

5 minutes

upon

request

Records Division

46

8. Distribute the copies

to concerned

agencies/individuals None

30 minutes

after receipt

of the

approved

measure

Records Division

TOTAL None

Within 30

days from

receipt of the

barangay

ordinance

47

OFFICE OF THE CITY TREASURER

EXTERNAL SERVICES

48

1. COMPUTATION OF BUSINESS TAX OF BUSINESS

ESTABLISHMENTS OR ENTITIES HAVING TRANSACTIONS WITH

THE DIFFERENT BARANGAYS

All business establishments or entities having transaction with the different

barangays are required to pay for the business tax. The tax to be paid are computed

based on the gross amount or contract price indicated in the voucher.

Office or Division: City Treasurer's Office - Business Taxes and Fees Division


Type of Transaction: G2B - Government to Business; G2C - Government to Government

Who may avail: Any business establishment/entity having transactions with different barangays


1. Duly obligated voucher

2. Official Receipt

CLIENT STEPS AGENCY ACTIONS

FEES TO BE PAID

PROCESSING TIME

PERSON RESPONSIBLE

1. Control of Barangay Vouchers

1. Assigned staff controls the vouchers and computes for the business tax.

None 2 minutes

RCC II Admin. Aide I

(Office of the City Treasurer)

2. Records the Vouchers 2. Present the Official Receipt for the payment of business tax, if any and the Chief Review and initials the voucher.

None 2 minutes

PEO II RCC II (Office of the

City Treasurer)


49

2. COMPUTATION OF BUSINESS TAX TO BARANGAY VOUCHERS

All barangay who transacts vouchers are obligated to pay for business tax.

Said vouchers were computed and they should pay for the taxes due to the city.



Type of Transaction: G2G - Government to Government

Who may avail:


1. Duly obligated voucher


FEES TO BE PAID

PROCESSING TIME

PERSON RESPONSIBLE

1. Control of Barangay Vouchers

1. Assigned staff controls the vouchers and computes for the business tax.

None 2 minutes

RCC II Admin. Aide I


2. Records the Vouchers 2. Present the Official Receipt for the payment of business tax, if any and the Chief Review and initials the voucher.

None 2 minutes

PEO II RCC II



50

3. COMPUTATION OF REALTY TAX

Realty tax is one of local revenue source of every Local Government Unit.

However, before paying your realty tax, you have to ask for the computation at the

realty tax division. The personnel at realty tax division shall provide a computerize

computation base on their latest statement of account.

Office or Division: City Treasurer's Office - Realty Tax Division



Who may avail: All realty owners


1. Tax Declaration No. and / or City Assessor’s Office

2. Declared Owner City Assessor’s Office

3. Receipt of the last realty tax payment

Previous payment transaction


FEES TO BE PAID

PROCESSING TIME

PERSON RESPONSIBLE

1. Sign in the client logbook correspond to the personnel attending the transaction.

1. Give the logbook to the client.

None 1 minute LTOO III Cashier II LTOO I


2. Provide the tax declaration or / and the declared owner of the real property and wait for the release of the realty tax bill printout.

2.1 Receive the tax declaration no. or the declared owner name.

None 2 minutes LTOO III Cashier II LTOO I


2.2 Encode the tax declaration no. and / or the declared owner name.

2.3 Print the billing statement.

3. Payment of realty tax.

3. Received payment for realty tax.

Bill amount 3 minutes LRCO IV LRCO III

ADMIN OFFICER IV (Office of the City

Treasurer)

TOTAL 6 Minutes

51

4. COMPUTATION OF TRANSFER TAX

Transfer tax is one of the requirements to process a transfer of ownership

required by the City Assessor’s Office and the Registry of Deeds. This is another

local revenue being generated by the Local Government Unit.






1. Deed of Conveyance Given by a lawyer in practice of law.

2. Latest Tax Declaration City Assessor’s Office


FEES TO BE PAID

PROCESSING TIME

PERSON RESPONSIBLE





2. Request for computation of transfer tax.

2. Received the request for transfer tax.



3. Provide the Deed of Conveyance and the latest Tax Declaration.

3.1 Receive the Deed of Conveyance and the latest Tax Declaration.

none 3 minutes LTOO III Cashier II LTOO I


3.2 Release the computed transfer tax.

4. Payment of transfer tax.

4. Receive payment

Computed Amount

3 minutes LRCO IV LRCO III


Treasurer)

TOTAL 12 Minutes

52

5. ISSUANCE OF CERTIFICATION FOR RETIREMENT OF BUSINESS

The certificate for retirement of business is required in a certain transaction to

prove that said business had been closed. It is secured from the Business Taxes and

Fees Division, City Treasurer's Office.



Type of Transaction: G2B - Government to Business

Who may avail: All business establishments and entities


1. Letter request for business closure

2. Previous year Mayor's Permit

3. Certification fee payment - Official Receipt

City Treasurer's Office

4. If the requested certification will be used for transfer or ownership, the following are required: a. Document supporting the transfer of ownership, duly notarized


FEES TO BE PAID

PROCESSING TIME

PERSON RESPONSIBLE

1. Receives letter request 1.Letter request should be submitted to Administrative Division

None 1 minute LTOO I RCC II


2. Verification of the Taxpayer's Ledger Card

2. Present the requirements at the staff assigned the purpose of the letter request. The business tax payments and data accuracy are checked.

None 5 minutes RCC II (Office of the City

Treasurer)

3. Ocular Inspection 3. Inspection is conducted

None 15 minutes LTOO III/ Actng. Asst. City Treasurer/ Driver/ Admin Aide

53

to verify closure or business/change of nature of ownership and line of business.

III/ Office Aide (Office of the City

Treasurer)

4. Payment of taxes due 4. The taxpayer should pay the arrearages, if any

Certification Fee PHP 100.00 Research Fee – PHP 50.00


Administrative Officer V


5. Printing and Review of Certificate

5.1 The staff concerned prints after the data verification

None 5 minutes RCC II (Office of the City

Treasurer)

5.2 The Chief of the Business Taxes and Fees Division reviews and initials certificate.

None 3 minutes LTOO III (Office of the City

Treasurer)

6. Approval of Certificate 6. The Assistant City Treasurer affix her initials and approves by the City Treasurer

None

3 minutes Actg. Asst. City

Treasurer City Treasurer


7. Release of Certificate of Retirement of Business

7. The certificate is released to the client.

None

3 minutes RCC II (Office of the City

Treasurer)

TOTAL PHP150.00 40 Minutes

54

6. ISSUANCE OF CLEARANCE AS TO MONEY, PROPERTY AND

ACCOUNTABILITY

Government Employees who option to retire at age of 60 or those reaching

mandatory retirement age needs the clearance as to money, property and

accountability as this is a requirement for processing of their needed papers.

Teachers and other government employees also need this requirement.

Office or Division: City Treasurer's Office - Administrative Division



Who may avail: Teachers/Other Government Employees


1. Letter Request for Certification as to Money, Property & Accountability

City Treasurers Office

2. Documentary Stamp – 1 piece


FEES TO BE PAID

PROCESSING TIME

PERSON RESPONSIBLE

1. Client/s register in the office logbook for client information

1. Assist the Client to sign in the office logbook

1 minute LTOO I (City Treasurer’s

Office)

2. Submit the Request 2.Receive the Request

2 minutes Admin. Division LTOO III LTOO I RCC II

Admin. Aide III (City Treasurer’s

Office)

3.Pay the required fees at the Revenue Collectors

3. Issue Official Receipt

P 150.00 5 minutes LRCO IV LRCO III

AO V (City Treasurer’s

Office)

4. Present the Official Receipts and the Documentary Stamp

4.1 Preparation of the certification

5 minutes

LTOO I (City Treasurer’s

Office)

4.2 Approval of the certification

LTOO III-RPTD LRCO II LRCO IV

Cashier IV LTOO III-BTFD

Act

55

City Treasurer (City Treasurer’s

Office)

5. Receive the Certification

5. Release of the certification

1 minute Admin. Division (City Treasurer’s

Office)


56

7. ISSUANCE OF DELINQUENCY BILL STATEMENT (BY

BARANGAY)

Taxpayers should pay their respective realty taxes on time to avoid penalty.

However, since the government cannot compel them to do the same, we in the realty

tax division provide and send them their realty tax statement of account in yearly

basis for them to be reminded of their perpetual obligation to pay realty tax. This bill

statement will be the requirements in paying the said taxes.






None


FEES TO BE PAID

PROCESSING TIME

PERSON RESPONSIBLE

1.Printing of Realty Delinquency Bill by Barangay



2. Submit for signature by the City Treasurer

None 2 minutes City Treasurer (Office of the City

Treasurer)

3. Deliver Realty Delinquency Bill to respective barangay




57

8. ISSUANCE OF STICKERS TO DELIVERY TRUCKS

Any delivery truck, van or vehicle making deliveries to either or both cities and

to any municipality of the province shall be liable to pay the said annual fixed tax.




Who may avail: Any business establishment/entity that makes/receives deliveries via delivery trucks/van/other vehicles


1. Official Receipt as payment for the Annual Fixed Tax


2. Certificate of Registration of the Delivery Truck/Van


FEES TO BE PAID

PROCESSING TIME

PERSON RESPONSIBLE

1. Payment for the Annual Fixed Tax

1. Present the Certificate of Registration of the delivery truck at either Window 1-4 and pay for the annual fixed tax.

Annual Fixed Tax - Based on the number of wheels and classification of goods/merchandize delivered. Cost of Sticker - PHP100.00

3 minutes LRCO IV RCC II



2. Records/Issuance of Stickers

2. Present the Official Receipt for the payment of Annual Fixed Tax. The staff assigned issues the sticker.

None 5 minutes RCC II Admin. Aide I


TOTAL PHP100.00 8 minutes

58

9. ISSUANCE OF TAX CLEARANCE CERTIFICATE

Tax clearance is one of the requirements being ask by the City Assessor’s

Office for the transfer of properties and the Registry of Deeds for the release of land

title to their clientele. This document is also served as a certification stating that a

particular real property unit is cleared and without any arrears from its previous

taxable years to be specific from the year 1945.






1. Deed of Conveyance Given by a lawyer in practice of law.

2. Latest Tax Declaration City Assessor’s Office


FEES TO BE PAID

PROCESSING TIME

PERSON RESPONSIBLE




Admin Aide (Office of the City

Treasurer)

2. Ask order of payment for tax clearance fee

2. Issue the order of payment for tax clearance fee



Treasurer)

3. Payment of tax clearance fee

3. Received payment for tax clearance fee

150.00 / copy



Treasurer)

4. Provide the tax clearance fee receipt.

4. Receive the tax clearance fee receipt.



Treasurer)

5. Fill up the tax clearance request form.

5. Receive tax clearance form.


Admin Aide

59


6. Submit tax clearance request form.

6. Received tax clearance request form

None 1 minute LTOO III LTOO I RCC II


Treasurer)

7. Wait for the release of the tax clearance certificate

7. Submit the prepared tax clearance certificate to the City Treasurer or to the Assistant City Treasurer / Designated signatories for signature.

None

3 minutes City Treasurer Assistant City

Treasurer (Office of the City

Treasurer)


60

10. PAYMENT OF ANNUAL FIXED TAX

Tax paid by an owner of truck/van or any motor vehicle used by manufacturers,

producers, wholesalers, dealers or retailers in delivering goods/merchandise in the

City.

Office or Division: City Treasurer's Office - Cash Receipts Division



Who may avail: Businessmen Truck owner entering/delivering goods or merchandise in the City


1.Official Receipts/Certificate of Registration of the Truck/Vehicle (OR/CR)

LTO


FEES TO BE PAID

PROCESSING TIME

PERSON RESPONSIBLE

1. Client proceed to the City Treasurer Cash Receipts Division

1.1 Client presents OR/CR or list of vehicles to be issued AFT Receipt

1.2 Collector encodes the data of the payor

Variable 3 minutes Cashier II Local Treasury

Operation Off. III (Office of the City

Treasurer)

2. Client pays the corresponding amount

2.1 Issues receipts 2.2 Client gives his payment to the Collector

Variable

3 minutes

Loc. Rev Collection Officer IV

Local Revenue Collection Off. III Admin Officer V

Deputized Collector (Office of the City

Treasurer)

3. Client proceeds to Business Tax Division to claim AFT sticker

3.1 Recording of the name of the Payor to the Logbook 3.2 Release of the AFT Sticker

_

3 minutes

Administrative Aide 1

Revenue Collection Officer II


TOTAL 9 minutes

61

11. PAYMENT OF BUSINESS TAX/PERMIT

Tax paid by an Individual, Juridical person or Company who owns a business

in the City.



Type of Transaction: G2C - Government to Client, G2B – Government to Business

Who may avail: Businessmen/Business owner in the City


1.Community Tax Certificate City Treasurer/Barangay Treasurer

2. Business Registration BIR

3. Business Trade Name DTI

4. Business Application Form ICIPBAC


FEES TO BE PAID

PROCESSING TIME

PERSON RESPONSIBLE

1. Client proceed to ICIPBAC

1.1 Client secures business application form

None 3 minutes Personnel In-Charge at ICIPBAC or his

Deputy

1.2 Client fills up the form

1.3 Client obtains bar code

2. Client proceeds to Business Tax and Fees Division for computation of his/her business tax

2.1 Issuance of Bill/computed business tax

Variable/as computed

3 minutes

RCC II/Asst City Treasurer (OIC)


2.2 Client sigs on the computed business tax/bill

2.3 The City Treasurer or Asst. City Treasurer

62

(OIC) signs the bill

3. Client proceeds to Cash Receipts Division for payment of Business Tax

3. Local Revenue Collectors and/or Deputized Collectors issues receipt

Variable/as computed

3 minutes Loc. Rev Collection Officer IV



Treasurer)

TOTAL 9 Minutes

63

12. PAYMENT OF CITY ORDINANCE VIOLATION

It is a fee being paid by an individual who was issued an Ordinance Violation

Receipt (OVR) for violation of City Ordinance.




Who may avail: City Ordinance Violator(s)


1.Violation Ticket From the Apprehending Officer

PNP Traffic Officer/Deputized Officer from GSO,CHO


FEES TO BE PAID

PROCESSING TIME

PERSON RESPONSIBLE

1.Apprehension of Violator(s)

1. PNP, CHO, GSO, I-Patrol Task Force

Variable 3 minutes Deputized Personnel

2. Client Proceed to CTO for verification of the Violation Ticket

2.1 City Treasurer 2.2 Administrative Division

Variable

3 minutes

Local Treasury Operations Off. III

Rev Collection Clerk I

Admin Aide III (Office of the City

Treasurer)

3. Client proceed to GSO, CHO on violation of Ord. 2012-012 or 2014-02 for information and/or counseling

3. GSO or CHO Personnel

None

3 minutes

GSO or CHO Personnel

4.Client return to CTO for payment of his Violation (Ordinance Violation Fee)

4. CTO Cash Receipts Division Personnel

Variable

3 minutes

Local Revenue Collection Officer

IV Loc Revenue.

Collection Officer III

Administrative Officer V-Collector

Designate (Office of the City

Treasurer)

5. Client returns to CTO Admin Division for recording and/or

5. City Treasurer’s Office

None 3 minutes Local Treasury Operations Officer.

III Revenue

64

retrieval of the original copy of violation ticket

Collection Clerk I Admin Aide III


TOTAL 15 Minutes

65

13. PAYMENT OF COMMUNITY TAX CERTIFICATE

Tax paid by an individual citizen or juridical person who is residing or doing

business in the City.

INDIVIDUAL CTC- Tax paid by every inhabitant of the Philippines who is 18

years of age or over who has been regularly employed on wage or salary basis for at

least 30 working days during any calendar year, an individual who is engage in

business or occupation, an individual who owns a real property. In case of husband

and wife the additional tax imposed shall be upon the total property owned by them

and the total earnings and receipts earned by them.

JURIDICAL PERSON CTC- Every Corporation, no matter how created or

organized, whether domestic or resident foreign, engage in or doing business in the

City shall pay an annual community tax.



Type of Transaction: G2C - Government to Client, G2B – Government to Business

Who may avail: Individual or Business entity in the City


1. Information sheet (individual) CTO

2. Cert of Incorporation (Business Entity) SEC

3. Information sheet (Business Entity with Gross Receipts

CTO


FEES TO BE PAID

PROCESSING TIME

PERSON RESPONSIBLE

1. Client proceed to the City Treasurer Cash Receipts Division

1.1 Client presents the filled-up form

None 3 minutes

Cashier II Local Treasury


Treasurer)

1.2 Collector encodes the data of the payor

2 minutes

2. Client pays the corresponding amount

2.1 Issues receipt 2.2 Client gives his payment to the Collector

3 minutes




Treasurer)

TOTAL 8 Minutes

66

14. PAYMENT OF MTOP/MAYOR’S PERMIT FEE

A permit fee issued /paid by an individual who operates and owns a trimobile

for hire, service, padyak plying within the jurisdiction of the City.




Who may avail: An individual who owns a trimobile for hire, service or padyak


1.Official Receipts/Certificate of Registration of the Truck/Vehicle (OR/CR)

LTO


FEES TO BE PAID

PROCESSING TIME

PERSON RESPONSIBLE

1.Client proceed to the City Mayor MTOP Division to secure MTOP Application for License and Permit

1. Client presents OR/CR to the Person In-Charge at the MTOP and Franchising Division (CMO)

None 3 minutes Person In Charge at the MTOP and

Franchising Division (City Mayor’s Office)

2.Client proceed to City Treasurer’s Office

2.1 Client pays the corresponding amount

P1505.0p - Oprt with Driver P1455.00 - Oprt -Driver P1606.25 - Oprt/Driver with Penalty P1656.25 - Driver w/penalty

3 minutes




Treasurer)

2.1 Collector issues Official Receipt

2.2 Client

67

signs the logbook of CRD

2.3 LRCO IV review and acknowledges its payment by signing the application (License and Permit)

3. Client proceed to Land Tax Division for signature as to property verification payment

3.1 Recording of the of the Payor to the Logbook

None

3 minutes

Local Treasury Operation Officer III,

Cashier III, Personnel

Designated (Office of the City

Treasurer)

3.2 Issuance of Tax bill if applicable

3.3 Signature of Division Head, if cleared

4. Client proceed to the Assistant City Treasurer for approval of his License/MTOP Permit

4.1 Client obtains the approval of his License/MTOP Permit

None 2 minutes Administrative Aide 1

Local Treasury Operation Officer II/Acting Asst City

Treasurer (Office of the City

Treasurer)

4.2 Clients Logs in

4.3The Asst City Treasurer sign the application

TOTAL 11 Minutes

68

15. PAYMENT OF PENALTIES OF VIOLATION OF CITY ORDINANCE

The LGU has passed city ordinances against smoking under 2014-02,

Sanitary under 97-01, plastic use under 2012-12 and revised traffic code 2002-02.

Violators are issued receipt for violation which must be paid according to offense.




Who may avail: Violators

CHECKLIST OF REQUIREMENTS

WHERE TO SECURE

1. Ordinance Violation Receipts for: Duplicate (Pink Copy)

City Treasurers Office/Legal

2. Smoke Free CHO

3. Sanitary CHO

4. Plastic GSO

5. Traffic CTO/Legal/MTC Br I and Br 2

CLIENT STEPS

FEES TO BE PAID PROCESSING

TIME PERSON

RESPONSIBLE

1.Show the Receipt for Violation

1.1 Verify the Receipt 1.2 Record/ Capture the Receipt

None 2 minutes LTOO III LTOO I RCC II

Admin Aide III (City Treasurer’s

Office)

2.Issue official receipt

Smoke 1st offense-P500 2nd offense-P1,000 3rd offense-P3,000 Sale/Distribution of tobacco 1st offense-P1,000 2nd offense-P3,000 3rd offense-P5,000 Plastic 1st offense-P2,000 2nd offense-P4,000 3rd offense-P5,000 Plastic No Driver License- P300 Failure to carry Driver’s License while driving – P100 Driving motor vehicle

5 minutes

LTOO IV LTOO III

AO V (City Treasurer’s

Office)

69

with delinquent or invalid driver’s license – P200 Exp./DEL Registration – P300 Conductor without conductor’s license- P100 Motor vehicle drivers, driving under the influence of liquor/drugs- P1,000 in case of padyak and bicycle driver – P200 No loading/unloading (trimobile –P200 PUV – P500 SDP not accomp by LD – P200 Colorum/No Franchise of SPL permit/ No Franchise/Mayor’s permit – P500 Color coding violation – P500 Arrogant/discourteous failure to display ID Illegal parking Illegal sidewalk vendor No capacity marking No horn/annoying No body number No driver/Optr ID No crash helmet No signal light No observance of road sign Not properly dressed Obstruction Parking on sidewalk Passengers on top Reckless driving Refuse to convey pass Riding on running board Unsigned ID

70

Wearing slippers, rubber sandals

Sando, sleeveless shirt

Counter flow of traffic 1st offense – P100 2nd offense – P300

Sanitary City Ordinance No. 1997-01 * Unsanitary condition (unarranged things/scattered garbage) * Not wearing proper attire (driver and conductors including padyak) nakasando or sleeveless, shorts pants) *Without sanitary permit (All kind of business) *Scattered of waste materials *Throwing, pitching of garbage, use of oil o existing canals *Urinating or spitting in public places *Burning of waste materials *Washing of vehicles along the National Roads *Unsanitary condition (eg. Scattered garbage or unarranged food materials)

71

2.2 Give the original copy of violation to payee 2.3 Record the payment

*Without trash can or waste *Without food protection *With partitions and sheds (in public markets) *Living, sleeping in public places and public market or provide for living quarters *Chewing and spitting of betel nuts in the grounds 1st offense – Reprimand 2nd offense – P100 3rd offense – confiscation of products, foods and/or P500 4th offense – imprisonment of not less than one (1) month nor more than six (6) months and/or a fine of not more than two thousands (P2,000) *Food in state of decomposition 1st offense – P500 2nd offense – P2,000

None

3 minutes

Admin. Division LTOO III LTOO I RCC I


Office)

72

2.4. List of unpaid violators prepared for endorsement (verified and depends on the number of OVR to be transmitted)

None 1 day Attorney IV Attorney II

Administrative Officer III

Utility Worker I (City Legal Office)

TOTAL 1 Day, 10 Minutes

73

16. PAYMENT OF REAL PROPERTY TAX

Tax collected from person/ individual or entity who owns Real Property such

as land, building or machinery in the City. A kind or Revenue that we collect and

receive into the treasury to support governmental needs. It is monetary in form can

be paid either in cash or check.




Who may avail: Individual or entity who is a property owner in the City


1. Tax Declaration City Assessor’s Office

2. Previous Receipt Own File


FEES TO BE PAID

PROCESSING TIME

PERSON RESPONSIBLE

1. Client proceed to the City Treasurer Land Tax Division to obtain computation/order of payment

1.1 Computation of Tax Bill 1.2 Verification of Taxes to be paid 1.3 Approval of Tax bill



Treasurer)

2.Client proceeds to Cash Receipts Division for payment of taxes

2.1 Issues receipts 2.2 Client gives his payment to the Collector

Variable




Treasurer)

3. Client proceeds to Land Tax Division for posting of his paid receipt/s

3. Recording of the name of the Payor to the Logbook

_

3 minutes

Administrative Aide -Designate

Local Revenue Collection III

Cashier II Revenue Collection

Clerk II (Office of the City

Treasurer)

TOTAL 9 Minutes

74

17. PAYMENT OF TRANSFER TAX

Tax imposed to an individual or entity on the sale, transfer or other mode of

conveyance/disposition of a property. It is a tax paid by an individual or entity who

wishes to transfer the ownership of the property he/she acquires to his/her name.




Who may avail: All


1.Deed of conveyance Lawyer


FEES TO BE PAID

PROCESSING TIME

PERSON RESPONSIBLE

1.Client proceed to Land Tax Division for computation of Transfer Tax upon presentation of the Deed of Conveyance

1.1 Client is required to log in at the record book



Treasurer)

1.2 Client present deed of conveyance

1.3 Computation of Transfer Tax

1.4 Issues Order of Payment

2.Client proceed to Cash Receipts Division for payment

2. Issues receipts upon presentation of order of payment

Variable

3 minutes




Treasurer)

75

3. Client proceed to the Land Tax Division for recording of the payment made and retrieval of Order of Payment

3.1 Recording/ retrieval of the order of payment

_ 3 minutes Cashier II Local Treasury

Operation Officer III (Office of the City

Treasurer)

3.2 Order of payment filed and Official Receipt Noted

TOTAL 9 Minutes

76

18. PAYMENT OF OTHER TAXES, FEES AND CHARGES

Taxes, fees and charges paid by an individual, judicial person or company

who transact business in the city. This fees and charges are paid to the City

Treasurer’s Office based on the City Ordinance on Taxes and Fees. These are

regulatory fees and taxes due to the city for payment.




Who may avail: Businessmen/Business owner in the city, individual taxpayer


1. Order of Payment from the office they transacted business

Office concerned (LCR, OCPDC, City Engineer, City Architect, CHO, City Vet, etc.)


FEES TO BE PAID

PROCESSING TIME

PERSON RESPONSIBLE

1. Client proceed to the Office where they will transact business

1. Client secures order of payment

None 3 minutes Personnel In-Charge of the

concerned office

2.Client proceed to City Treasurer Cash Receipts Division for payment

2.1 Issued the corresponding receipts 2.2 Revenue Collector encodes the information based on the bill presented

Variable




Treasurer)

3. Client proceeds to Cash Receipts Division for payment of business tax

3. Local Revenue Collectors and/or deputized collectors issue receipt

As computed

5 minutes




Treasurer)

TOTAL 8 Minutes

77

19. REVIEW AND VERIFICATION OF REMITTANCES

Remittances must be reviewed before it is remitted/turn- over to the

Cashier/Liquidating Officer to ascertain the accuracy of computation and

completeness of the official receipts.

Office or Division: City Treasurer's Office – Treasury Operations Review Division



Who may avail: All revenue collectors and other designated collectors


1. Duplicate and triplicate copies of the official receipts

Revenue Collector

2. Accomplished report of collection and remittance form

Revenue Collector


FEES TO BE PAID

PROCESSING TIME

PERSON RESPONSIBLE

1. 1. Submit OR and report of collection and remittance

1.1 Reviewed the OR numbers (duplicate)

None 4 minutes Admin. Aide III LRCO II


1.2 Checked the correctness of the amount to be remitted



1.3 Controlled and Recorded



1.4 Forwarded the report of collection and remittance

None

Admin. Aide III LRCO II

Admin. Aide Cashier IV



78

20. SECURING MOTORIZED TRIMOBILE OPERATIONS PERMIT

(MTOP)

All operators of trimobile for Hire should secure Mayor's Permit and pay

applicable fees and charges before the start of its business operation.




Who may avail: All Operators of Trimobile for Hire


1. Barangay Clearance (Operator and Driver)

Respective Barangay

2. Police Clearance (Operator and Driver)

Philippine National Police (PNP)

3. Community Tax Certificate (Operator and Driver)


4. Official Receipts/Certificate of Registration

5. Previous year Mayor's Permit

6. MTOP Certification Motorized Trimobile Operations Permit Office (MTOP)


FEES TO BE PAID

PROCESSING TIME

PERSON RESPONSIBLE

1. Prepares Application Form

1. The operator must present the above requirements to the MTOP Personnel.

None 3 minutes MTOP Personnel (MTOP)

2. Issuance of Official Receipts

2. Present the application form and all supporting documents to the collector for the payment of all fees and

Permit Fee on Operation – PHP 100.00 Registration Fee – PHP 100.00 Medical Fee – PHP




79

charges. 200.00 (Operator and Driver) Numbering Fee – PHP 400.00 Cost of ID for Operator – PHP 100.00 MTOP Fee - P605.00 Cost of ID for Driver – PHP 100.00 Surcharge of 25% of Franchising

3. Complete the signatories in the application form.

3.1 As to Payment Reviews the completeness of payment

None 2 minutes LRCO IV (Office of the City

Treasurer)

3.2 As to Real Property Reviews any unpaid real property taxes

Payment of unpaid real property taxes, if any

10 minutes LTOO III (Office of the City

Treasurer)

3.3 As to Garbage Inspects the garbage can installed in the trimobile

GSO Personnel (General Services

Office)

4. Receives and Controls Application

4. Validate all supporting

None 5 minutes Admin. Aide I (Office of the City

Treasurer)

80

documents

6. Complete the additional signatories in the application form

6.1 Route President Signifies the validity of the operator's membership on the assigned route.

None Assigned Route President

(Respective Barangay)

6.2 Police Inspector Inspects the validity of the Driver's License, OR/CR and the MTOP assigned number.

None Police Inspector (PNP)

7. Prepares Mayor's Permit & ID

7. MTOP personnel prepares Mayor's Permit and ID after all the supporting documents and signatories are completed

None MTOP Personnel (MTOP)

8. Recommending Approval by the City Treasurer

8. The Asst. City Treasurer will affix her initial and the City Treasurer approves the Mayor's

None 5 minutes Actg. Asst. City Treasurer

City Treasurer (Office of the City

Treasurer)

81

Permit and ID

9. Approval & Release of Mayor's Permit and ID

9.1 The Sec. to the Mayor approves the Mayor's Permit and ID.

None Sec. to the Mayor (Office of the

Secretary to the Mayor)

9.2 MTOP Personnel releases the Mayor's Permit and ID

None MTOP Personnel (MTOP)

TOTAL 25 Minutes

82

21. SECURING OF NEW BUSINESS PERMIT; RENEWAL OF

BUSINESS; CHANGE OF OWNERSHIP OR ADDITIONAL LINE OF

BUSINESS ACTIVITY

All business establishments are required to secure a Mayor's Permit and pay

business taxes and other regulatory fees before they engage in any business within

the city. The license must be renewed from January 1 to 20th of every year.

Penalties are imposed after this period. For newly started business, the initial tax for

the quarter shall be one fifteenth of one (1/15 of 1%) of the capital investment and for

succeeding years are computed as a percentage of gross receipts. Payments maybe

made annually, semi-annually or quarterly installments, as follows:

1st Quarter - on or before January 20

2nd Quarter - on or before April 20

3rd Quarter - on or before July 20

4th Quarter - on or before October 20

A surcharge of Twenty Five Percent (25%) and an interest of 2% per month

upon the unpaid amount from the due date until the tax is fully paid but in no case

shall the total interest thereof exceed thirty-six (36) months.




Who may avail: All business establishments and entities


1. Business License Application with barcode duly signed by ICIPBAC Officer

Iriga City Investment & Promotion Business Assistance Center (ICIPBAC)

2. Community Tax Certificate City Treasurer's Office or Respective Barangay where the business is located

3. Barangay Clearance Respective Barangay where the business is located

ADDITIONAL REQUIREMENTS FOR NEW APPLICANTS:

1. Location sketch of the new business

2. Securities of Exchange Commission Articles of Incorporation (in case of partnership or corporation)

Security of Exchange Commission (SEC)

3. Department of Trade and Industry Name of Registration (in case of single proprietorship)

Department of Trade and Industry (DTI)

4. Certificate attesting to the tax exemption if business is tax exempt

Security of Exchange Commission (SEC)

5. Cooperative Development Authority Cooperative Development Authority

83

Registration (for cooperative)

6. Certification from the Officer in Charge of Zoning that the location of new business is in accordance with Zoning Regulation

Office of the City Planning and Development Officer - Zoning Division

ADDITIONAL REQUIREMENTS FOR RENEWALS:

1. Market Clearance Office of the Market Superintendent

2. Terminal Clearance City Terminal

3. Contract of Lease (if renting)

4. Declaration of previous years gross sales/receipts

Bookkeeper


FEES TO BE PAID

PROCESSING TIME

PERSON RESPONSIBLE

1. Secure and Fill-up Application Form

1. Fill-up and submit application along with all requirements

None 1 minute ICIPBAC Personnel OIC-ICIPBAC

(Iriga Investment Promotion &

Business Assistance Center)

2. Verification and Assessment

2. Local Revenue Collection Officer verifies taxpayer’s ledger card and crosschecked against computerized database to find out if said firm had renewed the previous year, thus, computes taxes, fees and other charges.

None 5 minutes PEO III RCC II


3. Approval of Assessment

3. Asst. City Treasurer

None 3 minutes Actg. Asst. City Treasurer

84

reviews and affix her signature and the City Treasurer approves the Order of Payment


Treasurer)

4. Payment of Business Taxes, Fees and other charges.

4.1 Proceed to either Window 1-4 and pay the taxes and fees appearing in the Order of Payment on an annual or quarterly basis.

Business Tax - based on the type of business and capitalization (new enterprise) or annual gross receipts for existing enterprises. Mayor's Permit - based on asset size or number of workers, whichever will yield higher fee Sanitary Inspection Fee – PHP 100.00 depending on the area Occupational Tax – PHP 200.00 / PHP 150.00 per person

85

Medical Fee - PHP 100.00 Garbage Fee - based on the area and type of establishment Other Fees - PHP 320.00 payment for Business Permit and Business Plate

4.2 Controls application form as to payment

None 2 minutes Admin. Aide I (Office of the City

Treasurer)

5. Preparation of Mayor's Permit

5.1 Prepares Mayor's Permit at Iriga City Investment Promotion and Business Assistance Center (ICIPBAC) 5.2 Approval of Mayor's Permit 5.3 Releases Mayor's Permit and Business Plate

None ICIPBAC Personnel OIC-ICIPBAC

(ICIPBAC)

None City Administrator (Office of the City

Administrator) Sec. to the Mayor

None ICIPBAC Personnel (ICIPBAC)

TOTAL 15 Minutes

86

OFFICE OF THE CITY TREASURER

INTERNAL SERVICES

87

1. CONTROL AND REVIEW OF PAYROLLS

Payrolls are reviewed before the approval for payment to make sure that the

amount and supporting papers are correct and complete, respectively, and to be

controlled at the logbook.




Who may avail: All government employees and other agency


1. Payroll Office Concerned/Accounting Office

2. Daily Time Record and Approved Leave (if Any)

Human Resource Management Office

3. Memorandum Office concerned

4. Other supporting documents


FEES TO BE PAID

PROCESSING TIME

PERSON RESPONSIBLE

1.Check the DTR and verify for the approved leave (if any) (payroll)

1. Checked and verified the DTR/approve leave (if any)



1.1 Checked the accuracy and correctness of computations



1.2 Checked for the completeness of documents



1.3 Controlled and forwarded for approval.


Admin. Aide (Office of the City

Treasurer)


88

2. CONTROL AND REVIEW OF VOUCHERS

Payrolls and Vouchers are reviewed before the approval for payment to make

sure that the amount and supporting papers are correct and complete, respectively,

and to be controlled at the logbook.




Who may avail: All government employees and other agency


1. Accomplished voucher Office Concerned/Accounting Office

2. Supporting documents Human Resource Management Office or

3. Memorandum (if any) Office concerned

4. Other documentations (if any)


FEES TO BE PAID

PROCESSING TIME

PERSON RESPONSIBLE

1. Submit the voucher 1. Checked and verified the documents

None 2 minutes LRCO II (Office of the City

Treasurer)

1.1 Checked the correctness of computations


Treasurer)

1.2 Checked and verified the affixed signatures and completeness of documents


Treasurer)

1.3 Controlled and forwarded to the Asst. City Treasurer or City Treasurer for approval.


Admin. Aide/Asst. City Treasurer or


Treasurer)


89

3. ISSUANCE OF ACCOUNTABLE FORMS (FOR REVENUE

COLLECTORS)

Revenue Collector/Deputized Collectors like Barangay Treasurer and sub-

collectors with approved Issue Slip of Accountable Forms are issued various

accountable forms.




Who may avail: Accountable Officers


1. Request and Issue Slip for Accountable Forms



FEES TO BE PAID

PROCESSING TIME

PERSON RESPONSIBLE

1.Submit the e-Request 1.1 Received the request from e-Receipt Issuance



1.2 Input the e-RIS with the item code, units and quantity

1.3 Print the e-RIS

1.4 Verify the series and record the name of the AO in the ROAF

2. Signed e-RIS by the AO

2. Review and control the e-RIS

None 2 minutes AA II - TORD LTOO II


Office)

3. Proceeds to 3.Control the None (Accounting Office)

90

Accounting Office RIS at the Accounting Office

4.2 Approval of the e-RIS

None 2 minutes City Treasurer Asst. City Treasurer


4. Received/Signed RIS/verified the Serial Numbers of the OR

6. Issuance/ Release of AF

None 2 minutes LTOO III RCC II



91

4. ISSUANCE OF CHECK

Issued checks to various claimants of the LGU in payment for statutory obligations

(GSIS, HDMF & Philhealth), utility bill and such other services rendered.

Office or Division: City Treasurer's Office – Cash Disbursement Division


Type of Transaction: G2C - Government to Client and G2G - Government to Government

Who may avail: Clients from Private, Non-Government & Other Government Institutions, Teaching and Non-Teaching Personnel


1. Processed Disbursement Voucher City Mayor’ Office/Accounting Office/City Treasurer Office

2. Journal Entry Voucher Accounting Office

3. Obligation Request City Budget Office

4. Other Supporting Documents General Services Office

5. Payee’s Valid ID

6. Official Receipt/s (Payment to Utility Companies/External Creditors


FEES TO BE PAID

PROCESSING TIME

PERSON RESPONSIBLE

1. Client presents requirements needed, signs the disbursement voucher and if needed, issues official receipt/s

Verifies Payee’s Information and validated requirements presented then releases check/s

None 5 minutes Disbursing Officer (City Treasurer’s

Office)


92

5. ISSUANCE OF OFFICIAL RECEIPTS

Issued official receipts in acknowledgement of fees received from clients.

Office or Division: City Treasurer's Office – Cash Disbursement Division


Type of Transaction: G2C - Government to Client and G2G - Government to Government

Who may avail: Clients from Private, Non-Government & Other Government Institutions, Teaching and Non-Teaching Personnel


1. Processed Disbursement Voucher

City Mayor’ Office/Accounting Office/City Treasurer Office

2. Bill


FEES TO BE PAID

PROCESSING TIME

PERSON RESPONSIBLE

1. Proceeds to the Window and presents the duly signed order of payment form (together with the necessary documents) (if non, Client secures the form from a particular Division/Unit)

Checks the issued Order of Payment Form, if none, advise the Client to proceed to the particular Division/Unit for the issuance of the Form

None 2 minutes Cashier IV (City Treasurer’s

Office)

2. Gives necessary fees for payment

Verifies information from the Order of Payment to the documents presented then requests clients to be seated and wait for the name to be called while preparing the receipt

Depend on the amount written in the Order of Payment Form

2 minutes Cashier IV (City Treasurer’s

Office)

3. Proceeds to the Issues the None 1 minute Cashier IV (City Treasurer’s

93

window to get the Official Receipt/s

Official Receipt/s

Office)

TOTAL Depend on the amount written in the Order of Payment Form

5 Minutes

94

6. PROCESSING OF PAYROLLS AND VOUCHERS

Payrolls of employees and disbursement vouchers from the different offices received

by CTO are processed, carded and consequently paid or issued checks.




Who may avail: Accountable Officers


1. Payrolls & vouchers City Treasurers Office


FEES TO BE PAID

PROCESSING TIME

PERSON RESPONSIBLE

1. Client/s register in the office logbook for client information

1. Received the payroll/voucher



2. DV & Payroll Recorded/Received

2.1 Received and Record/Posting in the individual ledger cards

None 15 minutes/ payrolls

Admin. Division (City Treasurer’s

Office)

2.2 Review the Payroll/DV as correctness and accuracy of the computation

None

TORD Division LRCO II


2.3 Certification as to fund available

City Treasurer (City Treasurer’s

Office)

2.4 Forward the DV/Payroll for approval of the City Mayor

None 3 minutes Admin Division (City Treasurer’s

Office)

95

3. Received the Approved Payrolls from CMO

3.1 Stamp Released the approved payroll



Office)

3.2. Indorse to CD for the preparation of DV for wages & salaries

None 2 minutes Cashier IV LTOO IV

Cashier III CDO


TOTAL 24 minutes

96

7. REQUESTS AND ISSUANCE OF ACCOUNTABLE FORMS

(DEPUTIZED ACCOUNTABLE OFFICER)

Accountable Officers with Request and Issue Slip (RIS) of Accountable Forms,

requisition accountable forms like AF 51.




Who may avail: Accountable Officers-Barangay


1. Request and Issue Slip (RIS) of Accountable Forms


2. Official Receipt City Accounting Office


FEES TO BE PAID

PROCESSING TIME

PERSON RESPONSIBLE

1.Submit the e-Request 1.1 Received the request from e-Receipt Issuance



1.2 Input the e-RIS with the item code, units and quantity

1.3 Print the e-RIS

1.4 Verify the series and record the name of the AO in the ROAF

2. Signed e-RIS by the Accountable Officers

2. Review and control the e-RIS

None 2 minutes TORD LTOO II


Office)

3. Payment for the cost of AF and present the OR

3. Record the OR number on the RIS

PHP 110.00/stub PHP99.00/

pad

2 minutes LTOO III LTOO I RCC II


97

4. Proceeds to Accounting Office

41.Control the RIS at the Accounting Office

None (City Accounting Office)

4.2 Approval of the e-RIS

None 2 minutes City Treasurer Asst. City Treasurer


6.Sign, received and reviewed the AF (serial numbers)

6. Release /issuance of AF

None 2 minutes LTOO III RCC II


TOTAL PHP 110.00 13 minutes

98

OFFICE OF THE CITY ASSESSOR

EXTERNAL SERVICES

99

1. AVAILING THE TRANSFER OF OWNERSHIP OF REAL

PROPERTY

The transfer or change of ownership to the new property owner and update the

records of the office.

Office or Division: Office of the City Assessor


Type of Transaction:

G2C – Government to Client

Who may avail: Real Property Owner or authorized representative


1.Duly accomplished request form Frontliners of the Office

2.Deed of Conveyance duly registered with the Register of Deeds

Property owner or representative

3.Electronic copy of the Title Register of Deeds

4.Transfer tax fee City Treasurer’s Office

5.Processing Fee City Treasurer’s Office

6.Sketch/Subdivision Plan (if necessary) Licensed Engineer

7.Latest Tax Declaration City Assessor’s Office

8.Special Power of Attorney (if necessary) Attorney

9.Certificate Authorizing Registration Bureau of Internal Revenue


FEES TO BE PAID

PROCESSING TIME

PERSON RESPONSIBLE

1.Sign in the Client Log Book in the office lobby

1.Give the logbook to the client

None

2 minutes


Draftsman I (City Assessor’s

Office)

2.Client fills up request form for transfer of ownership from the Appraisal and Assessment Div.-Land

2.Received the required documents and check for completeness 2.1 Issue Order of Payment

20 minutes

2.LAOO IV, LAOO III,LAOO I

2.3 Taxmapper II,

LAOO III,

2.4 Draftsman I, Admin. Aide III,

2.5 Assistant City Assessor & City

Assessor (City Assessor’s

Office)

3.Pay the processing fee at the City Treasurer’s Office

3.Accept the payment

P100.00

2 minutes



100

4.Return to Assessor’s Office for processing of Transfer of Ownership of Real Property to the New Owner

4. Check the Official Receipt 4.1 Computes the Property assessment 4.2 Pinning, land sketch and boundaries 4.3 Numbering and encoding 4.4 Recommending Approval and Final Approval

None

30 minutes

4. LAOO IV, LAOO III, LAOO I,

4.1 LAOO IV, LAOO III, LAOO I

4.2 Taxmapper II,

LAOO III

4.3 Draftsman I, Admin. Aide III

4.4 Assistant City Assessor & City


Office)

5.Receives the New Tax Declaration

5.Records and releases the New Tax Declaration

None

2 minutes



Office)

TOTAL PHP100.00 56 minutes

101

2. REQUEST FOR ANNOTATION OF LEVY/ATTACHMENT/LIS

PENDENS

This is the act of reflecting on the face of the face of the tax declaration that

the real property is subject of levy/attachment/lis pendens by the virtue of a court

order and notice of lis pendens, respectively.








2.Court Order duly registered with the Register of Deeds


3.Valid identification Card Property owner or representative

4.Processing Fee Property owner or representative


FEES TO BE PAID

PROCESSING TIME

PERSON RESPONSIBLE



None

1 minute



Office)

2.Client fills up request form from the Officer of the Day

2.Received the required authorization and check the identification card 2.1Check status of the property in computers 2.2Issue Order of Payment

3 minutes



Office)

3.Pay the required fee at the City Treasurer’s Office


P100.00

3 minutes



4.Return to Assessor’s Office for Annotation of levy/attachment/lis pendens

4.Check the Official Receipt 4.Issue the new Tax Declaration with Annotation of levy/attachment/lis

None

5 minutes

Administrative

Aide III Draftsman I

(City Assessor’s Office)

102

pendens

5.Receives the new Tax Declaration with Annotation of levy/attachment/lis pendens

5.Records and releases the new Tax Declaration with Annotation of levy/attachment/lis pendens

None

2 minutes

Administrative

Aide III Draftsman I


TOTAL P100.00 14 minutes

103

3. REQUEST FOR ASSESSMENT OF BUILDING AND MACHINERY

This pertains to the Assessment of newly constructed buildings and newly

installed machineries.








2. Building Permit/Occupancy Permit City Engineer/City Architect Offices

3.Sworn Statement of the Owner of the Building/Machinery

City Assessor’s Office

4.Latest Tax Declaration of the Lot where the building is constructed or machinery is installed

City Assessor’s Office



FEES TO BE PAID

PROCESSING TIME

PERSON RESPONSIBLE



None

2 minutes



Office)

2.Client fills up request form for inspection of building/machinery

2.Received the required documents and check for completeness 2.1 Issue Order of Payment

2 minutes

LAOO IV, Draftsman

II Administrative Aide VI


3.Pay the processing fee at the City Treasurer’s Office


PHP300.00

2 minutes



4.Return to Assessor’s Office for processing of New Tax Declaration

4. Check the Official Receipt 4.1 Conducts ocular inspection and prepares report 4.2 Computes the Property assessment 4.3 Pinning

None

2 hours & 7 minutes

4.LAOO IV

4.1 LAOO IV, Draftsman II,Admin.

Aide VI

4.2 LAOO IV

4.3 LAOO IV 4.4 Draftsman I,

104

4.4 Numbering and encoding 4.5 Recommending Approval and Final Approval

Admin. Aide III 4.5 Asst. City Assessor, City


Office)

5.Receives the New Tax Declaration

5.Records and releases the New Tax Declaration

None

2 minutes



TOTAL PHP300.00 2 Hours, 15 Minutes

105

4. REQUEST FOR CANCELLATION OF LEVY/ATTACHMENT/LIS

PENDENS

This is the act of reflecting on the face of the face of the tax declaration that

the real property is subject of levy/attachment/lis pendens by the virtue of a court

order and notice of lis pendens, respectively.








2.Court Order duly registered with the Register of Deeds





FEES TO BE PAID

PROCESSING TIME

PERSON RESPONSIBLE


1.Give the logbook to the client None 1 minute

Administrative Aide III Draftsman

I (City Assessor’s

Office)



3 minutes



Office)



PHP100.00

3 minutes



4.Return to Assessor’s Office for Cancellation of levy/attachment/lis pendens

4.Check the Official Receipt 4.Issue the new Tax Declaration with Annotation of

None

5 minutes



Office)

106

levy/attachment/lis pendens

5.Receives the new Tax Declaration with Cancellation of levy/attachment/lis pendens

5.Records and releases the new Tax Declaration with Annotation of levy/attachment/lis pendens

None

2 minutes



Office)


107

5. REQUEST FOR CANCELLATION OF REAL PROPERTY-BUILDING

This is the act of cancelling the tax declaration of the real property-building from the

roll of real property assessment.



Type of Transaction: G2C – Government to Client




2.Inspection Report Appraisal & Assessment Div.-Building




FEES TO BE PAID

PROCESSING TIME

PERSON RESPONSIBLE



None

1 minute

Administrative Aide III Draftsman I



2. Received the required form/authorization and check the identification card 2.1 Inspect the real property-building 2.2 Issue Order of Payment

None

2 hours and 30 minutes

Administrative Aide

VI Draftsman II




PHP300.00

2 minutes



4.Return to Assessor’s Office for cancellation of tax declaration-building

4.Check the Official Receipt 4.1 Issue the inspection report for tax declaration-building cancellation

None

5 minutes


Draftsman II (City Assessor’s

Office)

5.Receives the letter of cancellation of the tax declaration-building

5.Records and releases the letter of cancellation of Tax Declaration-building

None

5 minutes


Draftsman II (City Assessor’s

Office

TOTAL PHP300.00 2 Hours, 43 Minutes

108

6. SECURING CERTIFICATE OF LANDHOLDING

This certificate Land Holding provides information that a particular person is the

declared owner of aggregate real properties.







2.Authorization from property owner Property owner




FEES TO BE PAID

PROCESSING TIME

PERSON RESPONSIBLE



None 1 minute Administrative Aide III


Office)


2.Received the required authorization and check the identification card 2.1Check status of the property in computers 2.2 Issue Order of Payment

None

3 minutes



Office)



PHP200.00

3 minutes



4.Return to Assessor’s Office for processing of Certificate of Land Holding

4.Check the Official Receipt 4.1Issue the Certificate of Latest and Existing Tax Declaration

None

5 minutes



Office)

5.Receives the Certificate of Land

5.Records and releases

None

2 minutes


109

Holding the Certificate of Latest and Existing Tax Declaration


Office)


110

7. SECURING CERTIFICATE OF LAND WITH IMPROVEMENTS

This certifies that based from the existing records of the office there is a

building constructed and/or machinery is installed on the land of the declared owner.

This a requirement in the issuance of DAR clearance and in the computation of

estate tax.











FEES TO BE PAID

PROCESSING TIME

PERSON RESPONSIBLE



None

1 minute



Office)



None

3 minutes

Administrative Aide

III Draftsman I




PHP200.00

3 minutes



4.Return to Assessor’s Office for processing of Certificate of Land with Improvement

4.Check the Official Receipt 4.1Issue the

None

5 minutes

Administrative Aide

III Draftsman I

(City Assessor’s

111

Certificate of Latest and Existing Tax Declaration

Office)

5.Receives the Certificate of Land with Imptovement

5.Records and releases the Certificate of Latest and Existing Tax Declaration

None

2 minutes

Administrative Aide

III Draftsman I



112

8. SECURING CERTIFICATE OF LATEST AND EXISTING TAX

DECLARATION

This certification attests that a certain tax declaration still exists and considered the

latest and still applicable until the general revision of assessment.











FEES TO BE PAID

PROCESSING TIME

PERSON RESPONSIBLE





Office)



None

3 minutes



Office)



P200.00

3 minutes



4.Return to Assessor’s Office for processing of Certificate of Latest and Existing Tax Declaration


None

5 minutes



Office)

5.Receives the 5.Records and None 2 minutes Administrative Aide

113

Certificate of Latest and Existing Tax Declaration

releases the Certificate of Latest and Existing Tax Declaration

III Draftsman I


TOTAL PHP200.

00 18 Minutes

114

9. SECURING CERTIFICATE OF NO IMPROVEMENTS

This certification shows that there is no building or any improvements erected on the

lot covered by a certain tax declaration.












FEES TO BE PAID

PROCESSING TIME

PERSON RESPONSIBLE



None

1 minute



Office)



None

3 minutes



Office)



PHP200.00

3 minutes



4.Return to Assessor’s Office for processing of Certificate of No improvement


None

5 minutes



Office)

5.Receives the Certificate of No

5.Records and releases the

None

2 minutes

Administrative Aide

115

improvment Certificate of Latest and Existing Tax Declaration

III Draftsman I



116

10. SECURING CERTIFICATE OF NO REAL PROPERTY

This certification provides information that as to date of its issuance no real

property is declared in the name of the particular person within Iriga City.












FEES TO BE PAID

PROCESSING TIME

PERSON RESPONSIBLE





Office)



None

3 minutes



Office)



PHP200.00

3 minutes



4.Return to Assessor’s Office for processing of Certificate of No Real Property


None

5 minutes



Office)

5.Receives the Certificate of No Real Property

5.Records and releases the Certificate of

None

2 minutes


Draftsman I

117

Latest and Existing Tax Declaration


TOTAL

PHP200.00 20 Minutes

118

11. SECURING HISTORY TRACE TAX DECLARATION

It provides the chronological order of the tax declaration of a certain real property

from its first assessment up to the present.








3.Valid identification Card Property owner or authorized representative

4.Processing Fee Property owner or authorized representative


FEES TO BE PAID

PROCESSING TIME

PERSON RESPONSIBLE



None

1 minute



Office)



None

3 minutes


Draftsman I Supervising Admin.

Officer Asst. City Assessor




PHP500.

00

3 minutes

Cash Receipt

Division (City Treasurer’s

Office)

4.Return to Assessor’s Office for processing of History Trace of Tax Declaration

4.Check the Official Receipt 4.Issue the History Trace of Tax Declaration

None

1 day


Draftsman I Supervising Admin.

Officer Asst. City Assessor

(City Assessor’s

119

Office)

5.Receives the Certificate of History Trace of Tax Declaration

5.Records and releases the Certificate of Latest and Existing Tax Declaration

None

2 minutes

Administrative Aide

III Draftsman I


TOTAL PHP500.

00 1 Day , 9 Minutes

120

OFFICE OF THE CITY ASSESSOR

INTERNAL SERVICE

121

1. RECEIPT/HANDLING OF OFFICE COMMUNICATION

One of the major functions of the Administrative Division is receiving office

communications from clients and other offices.




Who may avail: All


None


FEES TO BE PAID

PROCESSING TIME

PERSON RESPONSIBLE



None

1 minute

Administrative Aide l (City Assessor’s

Office)

2.Delivers letter 2.1Checks the authenticity of the letter and receives using the office stamp pad.

None

2 minutes

Supervising Administrative

Officer (City Assessor’s

Office)

2.2.Indorses the letter to the Assistant City Assessor for his information

None

2 minutes

Supervising Administrative

Officer (City Assessor’s

Office)

2.3 Forwards the letter to the City Assessor for referral to the appropriate division

None

2 minutes

ACA (City Assessor’s

Office)

2.4 The assigned division makes the reply

None

2 minutes

Assigned division (City Assessor’s

Office)

2.5 Assistant City Assessor reviews the reply

None

2 minutes

ACA

2.6 The City Assessor signs the reply

None

2 minutes

CA

3.Receives the reply 3. Admin. Div. releases the reply

None 2 minutes Administrative Officer


122

OFFICE OF THE CITY ACCOUNTANT

EXTERNAL SERVICES

123

1. RECORDING OF BARANGAY TRANSACTIONS

Office or Division: Office of the City Accountant



Who may avail: Barangay Bookkeeper, Barangay Treasurers


1. Letter Request


FEES TO BE PAID

PROCESSING TIME

PERSON RESPONSIBLE

1. Log in the logbook and submit documents to be processed

1. Give the logbook to the client 1.1 Review as to completeness , propriety, compliance to Rules/Regulations of transactions

None

None

1 minutes

3 minutes

Clerk-in-charge of 36 barangays

Barangay Bookkeeper

2. Wait for the processing and release of request

2. Validation of the documents presented and preparation of JEV 2.1 Approval of JEV 2.2 Release of Brgy. Disbursement to Brgy. Treasurers

None

None

None

5 minutes

1 minute

1 minute

Accountant I

(Office of the City Accountant)

City Accountant (Office of the City

Accountant)

Barangay Bookkeeper


124

OFFICE OF THE CITY ACCOUNTANT

INTERNAL SERVICES

125

1. GENERAL TRANSACTIONS




Who may avail: Government employees and private contractors


1. Letter Request


FEES TO BE PAID

PROCESSING TIME

PERSON RESPONSIBLE

A. APPROVAL OF PURCHASE ORDER

1. Log in the Client’s Logbook and submit Purchase Request 2. Submit Purchase Request and ALOBS for fund allocation 3. Resubmit Purchase Order 4. Receipt of the approved Purchase Order

1. Give the logbook to the client 2.1 Receive Purchase Request with corresponding ALOBS 2.2 Record in the Journal of Fund Allocation 3. Review the completeness and correctness of supporting documents 4. Approval of the Purchase Order

None

None

1 minute

2 minutes

1 minute

5 minutes

1 minute

Officer of the Day (Office of the City

Accountant)

Accounting Clerk III (Office of the City

Accountant)

Division Chief


Accountant I (for SEF, Trust Fund,

Trust liabilities Account)

Accountant II (for

General Fund)

Acting City Accountant



B. PROCESSING OF DISBURSEMENT VOUCHER

1. Submit

1. Review as to the


126

disbursement voucher with complete supporting documents

completeness of the supporting documents and compliance to rules and regulations 1.1 Obligation and recording to the book of accounts

1.2 Signing of the disbursement voucher 1.3 Preparation of JEV 1.4 Signing of JEV

None

None

5 minutes

3 minutes

1 minute

1 minute

1 minute


Accountant II (for

General Fund)



Accountant II (for

General Fund)





Accountant II (for

General Fund)




C. REQUEST FOR INSPECTION

1. Submit Request for Inspection

1. Receive request and schedule inspection of items purchased /implementation of infra projects / activities 1.1 Inspection 1.2 Submission

None

None

None

1 minute

1 minute

1 minute

Accounting Clerk III /Inspection Officer

Designate

Accounting Clerk III /Inspection Officer

Designate Accounting Clerk III

127

of Inspection Report 1.3 Signing of the Inspection Report

None

1 minute

/Inspection Officer Designate

City Accountant (City Accountant’s

Office)


D. SECURING ADVICE FOR CHECK ISSUED

1. Presentation of the disbursement voucher and check for securing advice for check issued

1.1Recording of the check issued in the ledger 1.2 Preparation of the advice of check issued 1.2 Signing of the advice of check issued

None

None

None

3 minutes

3 minutes

1 minute



Accountant II (for

General Fund)

Accounting Clerk III

(City Accountant’s Office)




E. PROCESSING OF PAYROLL (Contractual Employees)

1.Log in the Client’s Logbook and submit Payroll with complete attachments

1.1Receive the payroll 1.2 Record the payroll for fund allocation 1.3 Recording to individual card and preparation of JEV 1.4 Approval of the payroll

None

None

None

None

1 minute

1 minute per payroll

1 day

1 minute

Accounting Clerk III (City Accountant’s

Office)

Division Chief (City Accountant’s

Office)





TOTAL None 1 Day, 8

128

Minutes

F. PROCESSING OF PAYROLL (Regular Employees)

1.Submission of payroll

1. Preparation of payroll 1.2 Certification as to the correctness of the payroll 1.3 Preparation of Advice of Payment 1.4 Signing of Advice of Payment

None

None

None

None

2 minutes per payroll

1 minute per payroll

5 minutes per

payroll


Office)








G. LIQUIDATION OF CASH ADVANCES

1. Log in the Client’s Logbook and submit liquidation documents

1. Receive the liquidation documents 1.1Review of the documents for the liquidation of cash advances claimed 1.2 Certification as to completeness and compliance of the documents to existing COA rules and regulations and preparation of JEV 1.3 Signing of

1 minute

10 minutes

3 minutes

1 minute


Office)



Accountant II (for

General Fund)



Accountant II (for

General Fund)

Acting City

129

JEV 1.3 Recording of the liquidation documents for cancellation of the name in the list of unliquidated cash advances 1.4 Safekeeping of the documents

1 minute

Accountant (Office of the City

Accountant) Accounting Clerk III (City Accountant’s

Office) Records Custodian (City Accountant’s

Office)


130

2. ISSUANCE OF CERTIFICATION FOR LOANS, PHILHEALTH AND WITHHOLDING TAX

The accounting office gives LGU personnel for certification of the following ICTLDC Loans, GSIS Premiums/Loans, Philhealth, BIR withholding tax for contractors and employees, Pag-ibig Premiums/Loans, etc.




Who may avail: Government employees and private contractors


1. Letter Request


FEES TO BE PAID

PROCESSING TIME

PERSON RESPONSIBLE

1. Log in the Client’s Logbook and submit Letter Request for Certification

1. Give the logbook to the client 1.1 Receive the Letter Request for Certification

None

None

1 minute

1 minute

Officer of the Day (Office of the City

Accountant)

Administrative Aide I (Office of the City

Accountant)

2. Wait for the processing of request

2. Prepare the Certification 2.1 Approval of Certification

None

None

5 minutes

2 minutes

Person-in-charge (depending on the

request)

City Accountant (Office of the City

Accountant)

3. Claim the certification

3. Issue/Release of Certification

None

1 minute




131

INTERNAL AUDIT SERVICES

INTERNAL SERVICES

132

1. SECURE PURCHASE REQUEST (PR) and PURCHASE ORDER

(PO) NUMBERS

All transactions in the city are required to have their PR’s/PO’s stamped received and

secure assigned number before being processed. These can be secured from the Internal

Audit Service.

Office or Division: Internal Audit Services Office


Type of Transaction: G2G – Government to Government, G2C – Government to Client

Who may avail: LGU Offices, NGAs, POs


1. Original Copy of PR / PO Respective LGU, NGA’s, PO Offices


FEES TO BE PAID

PROCESSING TIME

PERSON RESPONSIBLE

1. Sign the Client

Logbook in The Office

1. Give the

logbook to the client

None

1 minute

Officer of the Day

(IAS)

2. Submit the required

documents (PR/PO) for verification

2. Stamped received the required documents and assigned numbers after verification as to completeness of the documents and the signatories.

None

3 minutes

Administrative Aide I (IAS)


133

2. CASH COLLECTION AUDIT OF THE 3 ECONOMIC ENTERPRISES

Collecting Officers / Deputized Collecting Officers of the LGU are required to remit their

collections, regardless of amount, intact and daily to the City Treasurer’s Office.

Office or Division: Internal Audit Services Office


Type of Transaction: G2G – Government to Government, G2C – Government to Client

Who may avail: LGU Offices, NGAs, POs


1. Report of General Collection and

Deposits 2. Duplicate Copy of Official Receipt

Accounting Office

Based from the Report of General Collections and Deposits and Duplicate

Copy of Official Receipt, it is our duty to verify and analyze the collections and

deposits made by the CO / Deputized CO if it is remitted and deposited intact and

daily. Not only to avoid exposure of funds of the City to risks of loss or

misappropriation, but not to deprive the City of the interest income to be earned of

the amount collected if immediately deposited in the bank. Time frame of the review

and verification of documents is 2 to 3 days. Person responsible, one designate as

Internal Auditor.

134

OFFICE OF THE CITY BUDGET OFFICER

EXTERNAL SERVICES

135

1. AVAILING ASSISTANCE IN THE REVIEW OF BARANGAY

ANNUAL BUDGET/SUPPLEMENTAL BUDGET

The City Budget Officer assist the Sangguniang Panlungsod in the review of the

Barangay Appropriation Ordinance to ensure compliance thereof with all the budgetary

requirements and limitations provided in RA 7160.

Office or Division: City Budget Office



Who may avail: All


1. Transmittal Letter Respective Barangay

2. Barangay Budget Message Respective Barangay

3. Sangguniang Brgy. Resolution Appropriating the Annual Budget

Respective Barangay

4. Brgy. Appropriation Ordinance a. Budget of Expenditures and

Sources of Financing b. Programmed Appropriation

Respective Barangay

5. Sangguniang Barangay Resolution on 20% Development Fund

Respective Barangay

6. Certificate of Review & Endorsement by the City Planning & Development Coor. a. List of Projects Chargeable

against the 20% Development Fund

b. List of Projects Chargeable against the 1% Senior Citizen & PWD Fund

c. List of Projects Chargeable against the 1% Protection for Children Fund

d. List of Projects for Combatting AIDS

e. Plantilla of Personnel f. Statement of Indebtedness

City Planning & Development Coordinator

7. Sangguniang Brgy. Resolution on AIP Respective Barangay

8. Certificate of Review & Endorsement by the City Planning & Development Coordinator a. Annual Investment Plan (AIP)

City Planning & Development Coordinator

9. Indicative Annual Procurement Plan (APP)

Respective Barangay City Planning & Development Coor.

136

a. Certificate of Review & Endorsement by the City Planning & Development Coordinator

10. Sangguniang Brgy. Resolution on 5% GAD Plan & Budget

Respective Barangay

11. Certificate of Review & Endorsement by the City Planning & Development Coor. a. DILG Certificate of Review 7

Endorsement of GAD Plan & Budget

b. GAD Plan & Budget

City Planning & Development Coor. Department of Interior and Local Government (DILG) Respective Barangay

12. Sangguniang Barangay Resolution on 5% BDRRM Fund a. CDRRM Certificate of Review &

Endorsement of BDRRM Plan & Budget

b. BDRRM Plan and Budget

Respective Barangay City Disaster Risk Reduction Management Office (CDRRMO) Respective Barangay

13. Certificate of Review & Endorsement by the City Planning & Development Coordinator

City Planning & Development Coor.

14. Sangguniang Kabataan Resolution on SK Fund Appropriation a. Estimates of Income and

Expenditures Program b. Annual Barangay Youth

Investment Program (ABYIP)

Respective Barangay


FEES TO BE PAID

PROCESSING TIME

PERSON RESPONSIBLE

1. Sign in the client logbook in the office. 1. Give the

logbook to the client

None 2 minutes

Administrative Assistant I

(Office of the City Budget)

2. Submit Barangay Annual/Supplemental Budget for verification review.

2. Receive Barangay Annual/Supplemental Budget for verification of approved budget documents.

None 5 minutes


(Office of the City Budget)

.

3. Review/evaluate the provisions of the appropriation Ordinance for compliance with the budgetary requirements and general limitations.

None 10 days

Budget Officer III Administrative

Assistant I (Office of the City

Budget)

137

AIP and other items that are prohibited by laws.

4. Review Action prepared after evaluation of the Appropriation Ordinance with complete supporting documents for approval.

None 7 days



Budget)

5. Approved /signed Recommendation letter and review action.

None 1 day

City Budget Officer

(City Budget Office)

6. Endorse to Sangguniang for recommendation/appropriate action thereof and approval in aid of legislation.

None 1 day

Receiving Officer (Office of the Sangguniang Panlungsod)

1. Submit the actual income and expenditures for the preceding year and actual income and expenditures for the first semester of the current year for review.

Assist to determine the Actual Income and Expenditures for the next preceding year and for the first Semester of the current year

None

30 minutes



Budget)

2. Request to assist in the computation of the Honorarium of the Barangay Officials and other pursuant.

Assist for the computation of Honorarium of the Barangay officials and other personnel.

None

30 minutes



Budget)

3. Request to assist in the computation of Leave Credits of Barangay Officials.

Assist for the computation of Leave Credits of the Barangay officials and other personnel.

None 30 minutes



Budget)

4. Request to assist in the computation in the statutory

Assist for the computation of the Statutory

None 30 minutes Budget Officer III


138

obligation of the Barangay such as: 20% DF, 10% SK Fund, 5% CL Fund, 5% GAD, 1% SC Fund,

Obligation. (Office of the City Budget)

TOTAL None 21 Days, 7 Minutes

139

2. ISSUANCE OF CERTIFICATION OF EXISTENCE OF AVAILABLE

APPROPRIATIONS

The City Budget Officer certifies as to the existence and availability of appropriations and

allotments for obligations request of Department/Offices pursuant to Section 344 of RA

7160.

Office or Division: City Budget Office


Type of Transaction: G2G – Government to Government

Who may avail: All


1. Regular: 1. ALOBS 2. Payroll

Respective Offices Accounting Office

2. Vouchers: 1. ALOBS 2. Voucher 3. Purchase Request 4. Purchase Order 5. Quotation 6. Abstract 7. Inspection Report.

Respective Offices Respective Offices Respective Offices Respective Offices Different Suppliers/Dealers Respective Offices Accounting Office

3. Cash Advance: 1. ALOBS 2. Voucher 3. Itinerary of Travel 4. Memo 5. Invitation

Respective Offices City Mayor’s Office Inviting Offices (National/Local)

4. Casual Wages: 1. ALOBS 2. Payroll 3. Summary of

Payroll 4. Agreement 5. DTR

Respective Offices Respective Offices Respective Offices CHRMO Respective Offices


FEES TO BE PAID

PROCESSING TIME

PERSON RESPONSIBLE

1. Sign in the client logbook in the office.

1. Give logbook to the client

None 2 minutes Officer of the Day (Office of the City

Budget)

2. Submit documents for verification: -Travel expenses -Purchase Request -Payrolls/wages

2. Receive the required documents for verification as to the completeness of requirements.

None

5 minutes

Receiving Clerk Accounting Clerk III (Office of the City

Budget)

3. Record to logbook with

None 5 minutes Accounting Clerk III (Office of the City

140

corresponding control number

Budget)

4. Assign Obligation Request Number on it.

None 2 minutes

Budget Officer IV (Office of the City

Budget)

5. Record expenses to Index card

None 5 minutes


Administrative Aide I (Office of the City

Budget)

6. Verify transaction as to the existence of available appropriation, validity of expenses and obligate expenses on the obligation request.

None 5 minutes

Budget Officer III Budget Officer IV (Office of the City

Budget)

7. Certified /Signed the documents as to existence of availability of fund.

None 5 minutes City Budget Officer (Office of the City

Budget)

8. Release of documents and transmitted to Accounting Office.

None 2 minutes Releasing Officer (Office of the City

Budget)


141

OFFICE OF THE CITY PLANNING AND

DEVELOPMENT COORDINATOR

EXTERNAL SERVICES

142

1. AVAILING OF MICRO-FINANCING LOAN AT THE ICTLDC

The LGU Iriga thru the Iriga City Technology & Livelihood Center (ICTLDC) provides

financial assistance to the Micro-Small & Medium Enterprises (MSME’s) &

Government Employees engaged in business for their livelihood projects either for

expansion of their business or as a start-up capital.

Office or Division: IRIGA CITY TECHNOLOGY AND LIVELIHOOD DEVELOPMENT CENTER (ICTLDC)



Who may avail: All


1. 4 copies 1x1 picture Applicant

2. copies Application Form ICTLDC

3. copies Kasunduan sa pag-utang ICTLDC

4. 4 copies voucher ICTLDC

5. 4 copies Credit Investigation Form ICTLDC

6. 4 copies Certificate of Full Payment (for Loan Renewal)

City Accountant’s Office

7. 4 copies photo copy of ID & CTC of Maker

Applicant

8. 4 copies photo copy of ID and Co-Maker Applicant

9. 4 copies Barangay Clearance (for New Applicants)

Barangays

10. 4 copies JEV

City Accountant’s Office

11. 4 copies of Pay Slip (for LGU Employee Only)

Applicant’s Offices

12. 4 copies of Agreement (for Casual Employees)

HRMO

CLIENT STEPS AGENCY ACTIONS FEES TO BE PAID

PROCESSING TIME

PERSON RESPONSIBLE

1. Orientation of applicant and release of Loan Forms

1. Orient the applicants as to the list of loan requirements

None 3 minutes Administrative

Aide I (OCPDC)

2. Submit loan application with complete

2. Check the completeness of loan requirements listed in the checklist


Aide I (OCPDC)

3. Undergo an Interview

3. Interview the applicant regarding

None 5 minutes PDO II /

Administrative

143

the information indicated in the business plan and other information in the Credit Investigation Form

Aide I (OCPDC)

4. Wait for the processing of loan and Livelihood Project Evaluation

4. Evaluate the applicant if he/she deserves to be given the loan amount desired and their ability to pay the loan 4.1 Review the completeness of documents and the capacity to pay by the applicant and Approval of Loan

None

None

5 minutes

3 minutes

PDO II / Administrative

Aide I (OCPDC)

Planning Officer IV

(OCPDC)

5. Wait for the approval and release of the loan

5. Approved Loan Application transmitted to the City Mayor’s Office for Mayor’s Approval 5.1 Approve Loan Application transmitted to City Accountant’s Office for recording, obligate and processing 5.2 City Treasurer’s Office for Check preparation and release of the same

None

None

None

5 minutes

5 minutes


(OCPDC)


(OCPDC)

City Treasurer’s

Office


144

2. COMMUNITY-BASED MONITORING SYSTEM (CBMS)

Researcher may request information / data derived from the result of Community

Based Monitoring System (CBMS) about developments of Iriga City are available at

the City Planning and Development Office. This information’s include: demography,

ecological profile, land use plan, socio-economic development, etc.

Office or Division: COMMUNITY-BASED MONITORING SYSTEM (CBMS)



Who may avail: All


1. Letter Request if any Applicant

2. ID Applicant

3. Business Card Applicant


FEES TO BE PAID

PROCESSING TIME

PERSON RESPONSIBLE

1. Inquiry for Data /

Information

Inquire from a

frontline staff who

refer the client to the

person in-charge of

CBMS data.

Researcher shall

register in the

logbook for visitors.

Call the attention of the person in-charge of CBMS and/or other data available

None 2 minutes Officer of the Day

(OCPDC)

2. Verify availability of

data / information

Staff in-charge

verifies whether data

/ information

requested is

available

Access CBMS Data Base If data is available tell client about research fee None 2 minutes


(OCPDC)

3. Access data /

information

If data / information

is available customer

/ researcher will be

requested to wait

while concerned staff

accesses the data.

Preparation of

Data Sets

None 3 minutes

Administrative

Aide IV

(OCPDC)

145

4. Review and

verification

Information / data is

reviewed and

confirmed to be

given to the

researcher / user.

Show the Client if the information or data is correct

None 2 minutes

Assistant CPDC for Special Concern (OCPDC)

5. Copy / photocopy

documents

Researcher shall

photocopy the

documents who may

be assisted by a staff

assistant.

Final Printing of Requested Data

PHP50 Per

page/data

3 minutes Staff Assistant

(OCPDC)

TOTAL PHP50 12 Minutes

146

3. HOUSING AND HOMESITE SECTION

Socialized Housing beneficiaries paying their monthly amortization.

Office or Division: HOUSING HOMESITE SECTION



Who may avail: All


Official Receipt from the City Treasurer’s Office



FEES TO BE PAID

PROCESSING TIME

PERSON RESPONSIBLE

1. The Client will register in the logbook



(OCPDC)

2. Ask the order of payment

2. Issue order of payment

None 3 minutes Administrative Aide I

(OCPDC)

3. Pay the required payments at the City Treasurer’s Office

3. Accept the payment 3.1 Issue Official Receipt

5 minutes Cash Receipt Division


4. Return to the OCPDC / Housing & Homesite Section for recording

4. Receive / Check the Official Receipt 4.1 Record the payment

None 2 minutes Administrative Aide I Project

Development Officer III (OCPDC)

TOTAL Depends on the monthly amortization

11 Minutes

147

4. SECURING LOCATIONAL CLEARANCE & SITE ZONING

CERTIFICATION

A Locational Clearance (LC) & Site Zoning Certification (ZC) is document issued by the Zoning Administrator based from the approved City Comprehensive Land Use Plan (CLUP), Zoning Ordinance and other related laws and issuances that serves as pre-requisite document in issuance of Building Permit/New Business Permit and other clearances/permits issued by different national government agencies/offices. Office or Division: ZONING ADMINISTRATION DIVISION



Who may avail: All


1. 1 set Building Plan with Location Plan & Site Development Plan

Applicant

2. 1 copy duly accomplished Application Form Applicant 3. 1 copy Cost Estimates Applicant 4. 1 copy Proof of ownership/Rights over the

property Applicant

➢ Deed of Sale Applicant ➢ Lease Contract Owner of the Building ➢ Tax Declaration City Assessor’s Office ➢ Title Registry of Deeds ➢ Other documents as proof of authority over

the project site

5. ECC/CNC EMB, Legaspi City 6. Affidavit of Non-Objection Barangay 7. Zoning fee of Php80.00 City Treasurer’s Office 8. Locational Clearance and other fees City Treasurer’s Office 9. Other additional requirements upon evaluation Zoning Administration


PROCESSING TIME

PERSON RESPONSIBLE

1. The client will register in the Logbook

1. Issue Application Form and Checklist of Requirements

None 2 minutes


Draftsman II (OCPDC)

2. Submit application form and the required documents

2. Check completeness of submitted documents 2.1. Logbook & number the application

None 10 minutes


Draftsman II (OCPDC)

2.2 Review, evaluate & check conformity of


Aide III

148

the site/project 2.3Schedule/Conduct site inspection (If necessary) 2.4 Compute required fees & Issue order of payment

Zoning Administrator

(OCPDC)


3. Receives O.R. 3.1 Prepare and

issue Site Zoning Certificate/Locational Clearance to the Client

None

None

5 minutes


Draftsman II Zoning

Administrator (OCPDC)

Zoning

Administrator (OCPDC)


149

OFFICE OF THE CITY ENGINEER

EXTERNAL SERVICES

150

1. ASSISTANCE FOR THE USE OF CITY-OWNED EQUIPMENT

The City Engineer’s Office Equipment Pool & Repair Division may render assistance for the use of City-owned Equipment requested by Barangay Officials, private citizen, offices/department. The request includes hauling, loading and transporting.

Office or Division: Office of the City Engineer, Equipment Pool & Repair Division



Who may avail: Barangay Officials, private citizens, offices/departments

CHECKLIST OF REQUIREMENT WHERE TO SECURE

Letter Request Respective Barangay, office/department


FEES TO BE PAID

PROCESSING TIME

PERSON RESPONSIBLE

1. Client sign in a logbook of the office


None

1 minute

Public Service Officer II

(City Engineer’s Office)

2. Submit Letter Request

2. Receive letter request specifying the work to be done 2.1 Give 1 copy of letter request to the requesting client 2.2 Record letter request in a logbook 2.3 Attach with a reference slip 2.4 Forward to the City Engineer

None

2 minutes



3. Evaluate letter request and assigns Engineer with instructions relative to the scope of work

None

2 minutes

Acting City Engineer


4.Notation and record in a logbook and

None

1 minute

Supervising

Administrative

151

forward letter request to EPR Division

Officer (City Engineer’s

Office)

5. Assign driver/operator of the equipment with instructions as to the scope of work

None

3 minutes

Const. & Maint.

Foreman-Div. Chief (City Engineer’s Office, EPR Div.)

6. Issue of Job Order

None

2 minutes

Acting City Engineer (City Engineer’s

Office)

7. Secure Trip Ticket

None

3 minutes

Heavy Equipment Operator I

Administrative Aide

III

(City Engineer’s Office, Equipment

Pool & Repair Division)

8. Approve Trip Ticket

None

3 minutes

Const. & Maint. Foreman-Div. Chief



9. Render service as per request & job order

None

1 day

Heavy Equipment Operator I

Administrative Aide

III (City Engineer’s Office, EPR Div.)


152

2. ASSISTANCE IN THE HANGING OF TARPAULIN AND STREAMERS The City Engineer’s Office, Electrician Division may render assistance in the

hanging of tarpaulin and streamers. The requesting party will present a Mayor’s Permit to the Electrician Division with the corresponding proof of payment.

Office or Division: Office of the City Engineer, Electrician’s Division



Who may avail: Advertisers


1. Mayor’s Permit 2. Proof of Payment

City Mayor’s Office City Treasurer’s Office


FEES TO BE PAID

PROCESSING TIME

PERSON RESPONSIBLE



None

1 minute




2. Receive letter request 2.1 Record letter request in a logbook 2.2 Attach with a reference slip 2.3 Forward to the City Engineer

None

2 minutes

Public Service

Officer II (City Engineer’s

Office)

3. Evaluate letter request and endorse to the Electrician’s Divisions with instructions relative to the scope of work

None

2 minutes



4.Notation and record in a logbook and forward letter request to the Electrician’s Division

None

1 minute

Supervising

Administrative Officer


153

5.Review, check & validate Mayor’s Permit and proof of payment

None

2 minutes

Engineer III

(City Engineer’s Office, Electrician’s

Division)

6. Assigns Electricians with instructions as to the scope of work

None

3 minutes

Engineer III (City Engineer’s

Office, Electrician’s Division)

7. Hanging of tarpaulin and streamers

None

1 hour

Electrician II Electrician I

Administrative Aide II

Administrative Aide I Electricians

Electrician Aide (City Engineer’s

Office, Electrician’s Division)

TOTAL None 1 Hour & 11

Minutes

154

3. REQUEST FOR THE PREPARATION OF PROGRAM OF WORKS

The City Engineer’s Office, Plans, Program & Design Division may render assistance in the preparation of program of works, plans, detailed estimates and bill of materials of a proposed project as requested by Barangay Officials, private citizens, offices/departments of the city government. The service may include construction, repair and maintenance of roads, bridges, drainage system and other related infrastructure projects.

Office or Division: Office of the City Engineer

Classification: Complex


Who may avail: Barangay Officials, private citizens, office/department


Letter Request Respective Barangay, office/department


FEES TO BE PAID

PROCESSING TIME

PERSON RESPONSIBLE



None

1 minute

Public Service


Office)


2. Receive letter request 2.1 Give 1 copy of letter request to the requesting client 2.2 Record letter request in a logbook 2.3 Attach with a reference slip 2.4 Forward to the City Engineer

None

2 minutes

Public Service


Office)

2.5 Evaluate letter request and assigns Engineer with instructions relative to the scope of work

None

2 minutes

Acting City Engineer (City Engineer’s

Office)

155

2.6 Notation and record in a logbook and forward letter request to the assigned Engineer

None

1 minute

Supervising

Administrative Officer


2.7 Assigned Engineer conducts site inspection

None

1 day

Engineer IV Engineer III Engineer II Engineer I


2.8 Survey Team conduct engineering survey if needed

None

1 day

Construction & Maintenance Gen.

Foreman Const. & Maint.

Capataz Administrative Aide I Administrative Aide

III Const. & Maint.

Foreman Engineering Aide

Survey Aide (City Engineer’s

Office)

2.9 Plot surveyed data

None

1 day

Const. & Maint. Gen. Foreman

Engineering Aide Administrative Aide

III (City Engineer’s

Office)

2.10 Prepare program of work, plans, detailed estimates & bill of materials

None

45 minutes

Engineer IV Engineer III Engineer II Engineer I


156

2.11 Review, check & verified of program of work, plan, detailed estimates & bill of materials

None

10 minutes

Engineer IV (City Engineer’s

Office)

2.12 Recommending Approval

None

3 minutes



2.13 Release of approved program of works, plans, detailed estimates & bill of materials

None

2 minutes

Engineer II (City Engineer’s

Office)

3. Client receive approved program of works, plans, detailed estimates & bill of materials

3. Give original copy of the approved program of works, plans, detailed estimates & bill of materials to the client and sign in a logbook of the planning division

None

2 minutes

Engineer II City Engineer’s

Office

TOTAL None 3 Days, 1 Hour,

8 Minutes

157

OFFICE OF THE CITY HEALTH OFFICER

EXTERNAL SERVICES

158

1. ABO Rh Typing/ Blood Typing

Blood Test to know the Blood Type

Office or Division: City Health Office



Who may Avail: All


Laboratory Request City Health Officer/ Doctor


FEES TO BE PAID

PROCESSING TIME

PERSON RESPONSIBLE

1. Fill-up the Clients Monitoring Sheet

1. Will ask for the Laboratory Request

None 1 minute

Medical Technologist (City Health

Office)

2. Present the Laboratory Request

2. Receive the Laboratory Request Form and ask the client to pay for the test to the cashier

None 5 minutes


Office)

3. Present the receipt to the Medical Technologist

3. Explain the procedure and perform the test

None 10 minutes


Office)

4. Result 4. Releasing and recording of the result

PHP100

2 minutes


Office)


159

2. ADOLESCENT HEALTH PROGRAM

In April 2000, DOH issued the Administrative Order 34- A s 2000, the Adolescent and Youth Health (AYH) Policy, creating the Adolescent Youth Health Sub-program under the Children’s Health Cluster of Family Health Office. In 2006, the department created the Technical Committee for Adolescent and Youth Health Program, composed of both government and non-government organizations dedicated to uplifting the welfare of adolescents and tasked to revitalize the program. Due to an increasing health risky behaviour among our Filipino adolescents, DOH embarked on revising the policy and to focus on the emerging issues of the adolescents which are the 10 – 19 years old.

The AHDP envisions a country with well informed, empowered, responsible and healthy adolescents who are leaders in the society. Its mission is to ensure that all adolescents have access to comprehensive health care and services in an adolescent-friendly environment.

Office or Division: CITY HEALTH OFFICE



Who may Avail: ADOLESCENTS (10-19 Years Old)


1. Accomplished Philhealth Member Registration Form (PMRF)

PhilHealth Nabua, Municipal Office; PhilHealth Online

2. Photocopy of birth certificate LCR;PSA

3. Photocopy of marriage certificate LCR;PSA

4. For dependents, photocopy of birth certificate (below 21 years old)

LCR;PSA


FEES TO BE PAID

PROCESSING TIME

PERSON RESPONSIBLE

1. Login at Adolescent Client Monitoring List


None 2 minutes

Nurse – Adolescent Health Program

Coordinator (City Health Office)

2. General Health Assessment: History and Physical Examination

2. History and physical exam taken

None 10 minutes



3. Classification of Adolescent Health Services Needed

3. Identify and classify the health services needed

None 15 minutes



4. Referral to Needed Adolescent Health Services

4. Provide Referral Form

None 3 minutes




160

3. ANIMAL BITE SERVICES

To give immunization to patients bitten by a warm-blooded animal, most commonly

dog, cat, monkey, pig etc.




Who may Avail: All animal bite patient


1. Admission form OPD


FEES TO BE PAID

PROCESSING TIME

PERSON RESPONSIBLE

1. Admission 1. Get personal data 1,1 Vital signs

None 5 minutes Midwife I (City Health

Office)

2. Consultation 2. Medical Check up 2.1 Categorize Bite

None 10 minutes City Health Officer

Assistant City Health Officer (City Health

Office)

3. Proceed to ABTC room

3. Receives patient and perform wound care (if nee ded) 3.1 Administer vaccines to client depending on inister vaccines to client depending on Category: Category 2 (Anti rabies vaccine) Anti Tetanus, Tetanus Toxoid)- Prescribed by the Physician Category 3 (Anti Rabies vaccine) Anti Tetanus, Tetanus Toxoid,

PHP500 (Anti Rabies

vaccine/ dose)

PHP500 (Anti Rabies vaccine/dose

30 minutes

45 minutes

Nurse II Administrative

Aide III (City Health

Office)

161

ERIG Anti Rabies Serum (Prescribed by the Physician) 3.2 Provision of Heath Education and Schedule of follow up

None

3 minutes

Nurse II Administrative Aide III City Heath Office

TOTAL None 1 Hour and 33

Minutes

162

4. ASSESSMENT AND DISPENSING OF PSYCHOTROPIC DRUGS

The City Health Office offers assessment and dispensing of psychotropic drugs to

enhance the delivery of integrated mental health services, promoting and protecting

the rights of persons utilizing psychiatric, neurologic and psychosocial health

services in line with Republic Act 11036 – Mental Health Act.




Who may avail: All (for assessment); Psychiatric, Neurologic and Psychosocial Disabilities (Psychotropic Drugs).


Individual Treatment Record Out-Patient Department

CLIENT STEPS AGENCY ACTION

FEES TO PAID

PROCESSING TIME

PERSON RESPONSIBLE

Register at the Admission Area/Out-Patient Department

Assess Client data, Vital Signs & other information needed in Individual Treatment Record.

None 5 minutes

Midwife I CHO Staff

(City Health Office)

Proceed to Mental Health Program Coordinator for assessment

Assess Client for Mental Condition

None 15 minutes Nurse I/ Program


Proceed to the City Health Officer for Consultation

General Check Up None 15 minutes

City Health Officer Assistant City Health Officer


Proceed to Pharmacy for Distribution of Medicine & follow instruction

Dispensing of Psychotropic Drugs None 5 minutes

Pharmacist II (City Health Office)

Proceed to record section

Record Patient None 5 minutes




163

5. DANGEROUS DRUGS ABUSE PREVENTION & TREATMENT

PROGRAM

Service Information: RA 9165 mandates Local Government Units to address

the drug problem in their respective localities, addressing the main concerns related

to drug abuse prevention, anti-drug education programs and the rehabilitation or

treatments of drug dependents. Also, on September 19, 2016, the Dangerous Drugs

Board passed Board Regulation No. 4, Series of 2016, entitled “OPLAN SAGIP –

Guidelines on Voluntarily Surrender of Drug Users and Dependents and Monitoring

Mechanism of Barangay Anti-Drug Abuse Campaigns. Apart from establishing clear

guidelines in dealing with drug personalities who voluntarily submit themselves to

authorities, the regulation also mandated Local Government Units (LGUs) through

their Anti-Drug Abuse Councils (ADACs) to facilitate the establishment of

community-based treatment and rehabilitation services and interventions to

surrenderers found to be of low-risk or having mild substance use disorder.



Type of Transaction: G2C – Government to Client, G2G – Government to Government

Who may Avail: Persons under the influence of drugs


1. Endorsement letter Iriga City Police Station - PCR, CADAC & BADAC


FEES TO BE PAID

PROCESSING TIME

PERSON RESPONSIBLE

1. Login from the Client Monitoring List

1. Give the client monitoring checklist.



2. Undergo Screening, Assessment and classification of PWUD according to their level of drug use

2. Assess the client using the Crude Screening Tool, SRQ 20, ASSIST Tool and Socio-Economic Status to determine the risks as to behavioral and/or other morbidities

None 40 minutes

Nurse II DDAPTP


3. Undergo further assessment for moderate and high-risk clients

3. Categorize the severity client using MHGAP and DSM V

None 30 minutes City Health Officer (City Health Office)

164

4. Disposition and Interventions to the categorized PWUD

None 10 minutes

Nurse II DDAPTP


TOTAL None 1 hour, 22 minutes

165

6. Dengue NS1 Ag

A rapid test to detect Dengue Virus




Who may Avail: All




FEES TO BE PAID

PROCESSING TIME

PERSON RESPONSIBLE



None 1 minute


Office)


2. Fill-up the Dengue NS1 Ag Request Form

None 2 minutes


Office)

2.1 Explain the procedure and perform the test

None 25 minutes


Office)


None

2 minutes


Office)


166

7. Direct Sputum Smear Microscopy (DSSM)

This service is open to all new tuberculosis patient for a sputum test and sputum

follow up treatment.




Who may Avail: All


Form 2a. NTP Laboratory Request Form

City Health Officer/ Doctor or NTP Nurse Coordinator


FEES TO BE PAID

PROCESSING TIME

PERSON RESPONSIBLE


1. Will ask for the Form 2a. None 1 minute


Office)

2. Present the Form 2a.

2. Will give a sputum cup container and instruct the patient how to expectorate

None 4 minutes


Office)

3. Give the Sputum Specimen

3. Record the patient’s information in the NTP Laboratory Registry 3.1 Label the sputum container with the corresponding laboratory serial number

None 5 minutes


Office)

4. Place the labelled sputum specimen container in the induction area

4. Performs DSSM Procedure 4.1 Smearing 4.2 Staining 4.3 Microscopic Examination 4.4 Recording in the NTP Lab. Reg.

None


Office)

5. Result 5. Releasing of the result the following day

None Medical Technologist (City Health

Office)


167

8. FAMILY PLANNING SERVICES

Family Planning as a program enables parents to deliberately and responsibly

decide the number and spacing of their children by avoiding for the time being or

even for an indefinite period, a birth.

Provision of free Family Planning commodities that are medically safe, legal, non-

abortifacient, effective and culturally acceptable to all in need of the Family Planning

services.

Schedule: Monday to Friday, 8:00 AM-5:00 PM




Who may Avail: All men and women of reproductive age


1. Family Planning Form 1 City Health Office

2. Family Planning Client Card Barangay Health Stations/Centers City Health Office


FEES TO BE PAID

PROCESSING TIME

PERSON RESPONSIBLE

1. Client sign in at the Client Monitoring Form

1. Officer of the Day (OD) greets and assign a priority number for the client

None 1 minute Officer of the Day

2. Wait at the waiting area for the number to be called

2. OD prepares Family Planning Form 1 Record for the client. Fill up necessary data in the form 2.1 Client signs documents required 2.2 Takes vital signs of the client (height, weight, BP, temperature, cardiac rate, respiratory rate) and record in FP Form 1.

None 15 minutes

Officer of the Day/Out-Patient

Department Personnel


3. Counselling 3. Ask client questions based on counseling

None 15 minutes Family Planning Coordinator/Nurse/Midwife on duty

168

strategies as required and based on the guidelines provided. 3.1Counsel client and provide information about modern family planning method that is highly recommended for the client health/FP status


4. Undergo assessment/screening

4. Perform physical assessment only if necessary

None 2 minutes


Office)

5. Service Delivery

5. Give correct instruction for the clients on the chosen family planning method and provide the service at designated area. Client sign required consent per ICV.

None 5 minutes

Family Planning Coordinator/Nurse/Midwife on duty


6. Discharge Care

6. Provide Family Planning client card or FP information card 6.1 Schedule clients’ next service date. Record and document necessary information

None 5 minutes

Family Planning Coordinator/Nurse/Midwife on duty


6.


169

9. FAMILY PLANNING SERVICES AT BARANGAY HEALTH

STATIONS

Provision of free Family Planning commodities that are medically safe, legal, non-

abortifacient, effective and culturally acceptable to all in need of the Family Planning

services.

Schedule: Monday to Friday, 8:00 AM-5:00 PM




Who may Avail: All men and women of reproductive age


3. Family Planning Form 1 City Health Office

4. Family Planning Client Card Barangay Health Stations/Centers City Health Office


FEES TO BE PAID

PROCESSING TIME

PERSON RESPONSIBLE


1. Nurse/midwife on duty greets and assign a priority number for the client

None 1 minute

Nurse/Midwife on Duty


2. Wait at the waiting area for the number to be called

2. Nurse/Midwife on duty prepares Family Planning Form 1 Record for the client. Fill up necessary data in the form 2.1 Client signs documents required 2.2 Takes vital signs of the client (height, weight, BP, temperature, cardiac rate, respiratory rate) and record in FP Form 1.

None 15 minutes



3. Counselling 3. Ask client questions based on counseling strategies as

None 15 minutes



170

required and based on the guidelines provided. 3.1Counsel client and provide information about modern family planning method that is highly recommended for the client health/FP status

4. Undergo assessment/screening

4. Perform physical assessment only if necessary

None 2 minutes



5. Service Delivery

5. Give correct instruction for the clients on the chosen family planning method and provide the service at designated area. Client sign required consent per ICV.

None 5 minutes



6. Discharge Care

6. Provide Family Planning client card or FP information card 6.1 Schedule clients’ next service date. Record and document necessary information

None 5 minutes




171

10. Fecalysis

Stool Analysis




Who may Avail: All




FEES TO BE PAID

PROCESSING TIME

PERSON RESPONSIBLE



None 1 minute


Office)


2. Will give a specimen container and instruct the client the proper way of stool collection

None 5 minutes


Office)

3. Give the specimen container with stool

3. Receive the specimen and ask the client to pay for the test to the cashier

None 2 minutes


Office)


4. Performs the test 4.1 physical analysis 4.2 microscopic analysis

PHP100

20 minutes


Office)


None 2 minutes


Office)


172

11. GeneXpert

Sputum Test for Retreatment TB Cases, Senior Citizen, below 15 years old and

others




Who may Avail: All


Laboratory Request for GeneXpert City Health Officer/ Doctor or NTP Nurse Coordinator


FEES TO BE PAID

PROCESSING TIME

PERSON RESPONSIBLE


1. Will ask for the Form 2a. None 1 minute


Office)

2. Present the Form 2a. 2. Will give a sputum cup container and instruct the patient how to expectorate 2.1 Label the container with the patient’s complete name, age, sex and address 2.2 label the date and time of expectoration.

None 6 minutes


Office)

3. Give the Sputum Specimen

3. Fill up other arears in the Form 2a. 3.1 instruct the patient when to get the result.

None 3 minutes


Office)

4. Place the Labelled Sputum Specimen Container in the

4. Wait for the strider to pick up the

None


Office)

173

induction area specimen. It will be delivered to BAAO RHU for Testing.

5. Result 5. Result will be delivered by the strider. 5.1 The Medical technologist will inform the patient the availability of the result.

None


Office)


174

12. HEALTH EDUCATION AND PROMOTION PROGRAM

Health promotion serves the core mission of higher education by supporting and

creating healthy learning environments.




Who may Avail: All


1. Request Form (IEC materials) Sending Agency

2. Letter of Request for conduct of IEC (media)

Sending Agency


FEES TO BE PAID

PROCESSING TIME

PERSON RESPONSIBLE


1. Assist to fill up on the client monitoring list

None 2 minutes

Nurse I HEPO Designate


2. Endorsement of letter/forms for request for IEC materials, to conduct IEC

2. Validation of LOR by the program coordinator Target Schedule of IEC 2.1Release of requested IEC materials

None

None

5 minutes

5 minutes


175

13. INITIATION OF TB TREATMENT

Applicable to those TB presumptive client/patient with positive result to DSSM,

GeneXpert and X-ray.




Who may Avail: All


Laboratory Result on DSSM, GeneXpert and X-ray

City Health Office Laboratory Xray Laboratory


FEES TO BE PAID

PROCESSING TIME

PERSON RESPONSIBLE


1. Will ask for the result from laboratory. None 1 minute

Nurse III Administrative

Aide I (City Health

Office)

2. Present the result from the laboratory

2.REGISTRATION 2.1 Fill-up the NTP treatment card 2.2 fill-up the ID card 2.3 Register in the TB Registry 2.b. HEALTH EDUCATION WITH EMPHASIS ON THE KEY MESSAGES SUCH AS 2.1 TB is infectious 2.2 TB can be cured but requires regular drug intake 2.3 side effects of Anti-Tb Drugs 2.4 Importance of sputum follow up 2.5 Importance of family /treatment partner support 2.c INTAKE OF FIRST DOSE 2.1 Record the date when treatment started

None 15 minutes


Aide I (City Health

Office)

176

2.2 record the due date of the first follow up sputum 2.d DOT (Directly Observed Treatment) 2.1 Assign treatment partner 2.2 Do DOT for both intensive and Maintenance phase of treatment


177

14. ISSUANCE OF DEATH CERTIFICATE




Who may avail: All


Personal Appearance of nearest kin

If DIED ON ARRIVAL or DIED AT HOME: Blank Death Certificate Barangay Certificate

LCR Office of PB where the deceased reside

If DIED AT THE HOSPITAL: Death Certificate signed by attending Physician as to cause of death

Hospital


FEES TO BE PAID

PROCESSING TIME

PERSON RESPONSIBLE

1. Log in the Client’s logbook




2. Undergo an interview

2. Conduct interview to the client

None 5 minutes OPD Nurse


3. Request for the transfer of Cadaver Certificate

3. Process and print the certification

PHP100 10 minutes Records Personnel (City Health Office)

4.Claim the Death Certificate

4.Issue/release the Death Certificate to the client

None 3 minutes Resident Physician (City Health Office)


178

15. ISSUANCE OF HEALTH CERTIFICATE

This service is to endure regulation of all food establishments engaging in all

kinds of businesses (operator, manager and employees) to protect everybody in the

workplace they are working in order for them to take care of themselves as early as

possible and to have a regular yearly medical clearance in order for them to find an

early detection of any communicable diseases that they might have without their

knowing.

Office or Division: CITY HEALTH OFFICE/Environmental Sanitation Division



Who may avail: All stakeholders engaging in business


Food handlers

1. Chest x-ray 2. Hepa A and Hepa B screening 3. Stool examination

Any laboratories City Health Office

Non-Food Handlers 1. Chest x-ray 2. Urinalysis 3. CBC

Any laboratories City Health Office


PROCESSING TIME

PERSON RESPONSIBLE


1. Give the logbook to the client None 1 minute

Officer of the Day (City Health

Office)

2. Proceed to laboratory

2. Assist the client for laboratory Urinalysis

– Php 50 Fecalysis – Php 50

2 minutes


Sanitation Inspector II (City Health

Office)

3. Register at the Environmental Sanitation Division

3. Validate the application/record and prepare the form

None 7 minutes



Office)

4.Pay the required fees at the City Treasurer’s Office

4.Accept payment and issue official receipt Php 100 2minutes

Cash Receipt Division – City

Treasurer’s Office

5. Go back to the City Health Office

5. Interpretation/signing of medical clearance


Aide I Sanitation

179

Inspector II (City Health

Office)

6. Wait for the release of Medical Clearance/Health Card

6. Issue the Medical Clearance/Health Card

None 3 minutes


180

16. ISSUANCE OF SANITARY PERMIT

This service is necessary to regulate all the stakeholders engaging in any kind

of businesses to ensure the health, personal hygiene, PPE if necessary,

housekeeping management and sanitation, solid waste management, pest and

vermin control and public human relation. This is also a necessity to comply with the

requirement stipulated in the Sanitation Code of the Philippines that no one can be

issued a Sanitary Permit if the personnel have no Health Card issued and

maintenance of the above mentioned requirements.

Office or Division: CITY HEALTH OFFICE/Environmental Sanitation Division



Who may avail: All stakeholders engaging in business


1. Application form 2. Sanitary Permit Fee 3. Health Card

City Health Office/Environmental Sanitation Division


FEES TO BE PAID

PROCESSING TIME

PERSON RESPONSIBLE


1. Give the logbook to the client None 3 minutes


Office)

2. Submit application form for renewal of business permit/requirements

2. Check as to the completeness of requirements for Sanitary Permit

None 5 minutes



3.Pay the required fees at the City Treasurer’s Office

4.Accept payment and issue official receipt

Small scale -

Php 100 Medium Scale – Php 500

Large scale –

Php 1000

3 minutes

Cash Receipt Division – City

Treasurer’s Office

4.Submit requirements

3. Validate submitted requirements 3.1 Record the sanitary permit data 3.2 Fill up the Sanitary Permit

None 8 minutes



5. Refer to CHO 5. Signing of Sanitary Permit None 10 minutes


Sanitation Inspector II

181

(City Health

6. Wait for the release of Sanitary Permit

6. Issue the Sanitary Permit

None 5 minutes



TOTAL Small scale -

Php 100 Medium Scale – Php 500

Large scale –

Php 1000

34 Minutes

182

17. MEDICAL CONSULTATION AND CERTIFICATION




Who may avail: All


Personal Appearance


FEES TO BE PAID

PROCESSING TIME

PERSON RESPONSIBLE

1. Log in the Clients logbook




2. Patient Profiling 2. Interview for essential patient data needed



3. Vital Signs Taking

3. HT & WT:BP:TEMP:PR & RR:



4. Check Up and Prescription

4. Present to the Physician for prescription

None 15 minutes Resident Physician (City Health Office)

5. Medical Distribution

5. Refer to pharmacy for medicine pick up.

None 3 minutes Pharmacist


6. Request for certification

6. Refer to records for encoding

PHP50 10 minutes Records Personnel (City Health Office)

7. Signing of certificate by the physician on duty

7. Bring document at doctor’s room None 2 minutes

OPD nurse (City Health Office)

8. Wait for the releasing of certificate

8. Issue certification to the client

None 1 minute Record Personnel (City Health Office)


183

18. NATIONAL DENGUE CONTROL PROGRAM

Prevention of dengue fever by controlling the mosquito population through fogging or

misting.




Who may avail: All


Request letter


FEES TO BE PAID

PROCESSING TIME

PERSON RESPONSIBLE

1. Log Book Sign In

Present the Log Book None 1 minute

Sanitary Inspector (City Health

Officer)

2. Wait for the approval of request

2. Approval of the City Health Officer

None 10 minutes


Officer)

3. Wait for the scheduling of procedure

3. Schedule the activity based on availability of the machine and operator None 5 minutes


Officer) ( for misting)

General Services

Officer (City Health

Officer) (for fogging)


184

19. NATIONAL LEPROSY CONTROL PROGRAM

Management of leprosy patient.




Who may avail: All


Personal Appearance


FEES TO BE PAID

PROCESSING TIME

PERSON RESPONSIBLE

1. Log Book Sign In


None 1 minute

NLCP Nurse Coordinator (City Health

Officer)

2. Undergo patient profiling

2. Interview for essential patient data needed

None 10 minutes


Officer)

3. Undergo Nerve Test

3. Point the spot of nerve for testing.

None 10 minutes


Officer)

4. Undergo Skin Slit Smear Test

4. Refer to Laboratory Department for smear.

None 20 minutes


Officer)

5. Present to the Physician for prescription

5. Conduct check up and prescription 5.1 Refer to pharmacy for medicine pick up.

None

None

5 minutes

3 minutes

Resident Physician

(City Health Officer)

Pharmacist (City Health

Officer)


185

20. National Voluntary Blood Services Program

This is a program that helps to provide safe blood for all.




Who may Avail: All


Laboratory Request Form from the Requesting Hospital

City Health Officer/ Doctor


FEES TO BE PAID

PROCESSING TIME

PERSON RESPONSIBLE


1. Will ask for the Laboratory Request Form

None 1 minute


Office)

2. Present the Laboratory Request Form

2. Fill up the Endorsement Letter Form (2 copies) 2.1 Record in the Blood Deposit Availability Request Logbook

None 5 minute


Office)

3. Sign in the Endorsement Letter and in the Blood Deposit Availability Request Logbook.

3. Issuance of the Endorsement Letter

None 1 minute


Office)


186

21. NON-COMMUNICABLE DISEAE PREVENTION AND CONTROL

PROGRAM (PEN-NCD).

Package of essential in non-communicable diseases is a cost-effective intervention

that can be delivered to an acceptable quality of care in poor-resource settings it

addresses cardio vascular diseases and other lifestyle related diseases in primary

health care.




Who may avail: Adult 20 uears old and above with common risk factor


1. NCD Risk Assessment Form Out-Patient Department / Informartion


FEES TO PAID

PROCESSING TIME

PERSON RESPONSIBLE

1. Register at the Admission Area/Out-Patient Department

1. Assess Client data, Vital Signs & other information needed in NCD-CVD Assessment Form.

None 5 minutes

CHO Staff Midwife I

Nurse (City Health Office)

2. Proceed to Lifestyle Related Disease Program Coordinator for assessment

2. Assess Client / conduct CVD-NCD risk assessment

None 10 minutes Nurse II/ Program


3. Referred to the City Health Officer / Assistant CHO for Consultation

3. General Check Up / Diagnosis

None 5 minutes

City Health Officer Assistant City Health

Officer (City Health Office)

4. Proceed to Pharmacy for Distribution of Medicine

4. Dispensing of maintenance medications. (HPN / DM monthly allocation)

None 5 minutes Pharmacist II



187

22. ORAL HEALTH PROGRAM

The City Health Office Dental Division offers preventive and curative treatment by

means of providing Basic Oral Health Care (Fluoridization, sealant, Temporary Filling

for Children, Oral Prophylaxis for Pregnant Women, Tooth Extraction for all ages,

Dental consultation).




Who may avail: All




FEES TO PAID

PROCESSING TIME

PERSON RESPONSIBLE

1. Register at the Dental Division Area

1. Assess Client data, Vital Signs & other information needed in Individual Treatment Record.

None 5 minutes Administrative Aide I (City Health Office)

2. Proceed to the Dentist

2. Dental Consultation 2.1 Oral treatment (Tooth Extraction) 2.2 Giving instruction on Post Oral Care

None

PHP100 per tooth

2 minutes

10 minutes

2 minutes

Dentist I Dentist II


3. Proceed to Dental Division Area (Record Section)

3. Prescription of medicines &


4. Proceed to Pharmacy

4.Dispensed proper medication



TOTAL PHP100 per

tooth 24 minutes

188


FEES TO PAID

PROCESSING TIME

PERSON RESPONSIBLE





2. Dental Consultation 2.1 Oral treatment (Temporary Filling) 2.2 Giving instruction on Post Oral Care

None

None

None

2 minutes

15 minutes

2 minutes

Dentist I (City Health Office)

Dentist II



3.Record Patient None 2 minutes Administrative Aide I (City Health Office)



FEES TO PAID

PROCESSING TIME

PERSON RESPONSIBLE

1.Register at the Dental Division Area




2. Dental Consultation 2.1 Oral treatment (Pit and Fissure Sealant) 2.2 Giving instruction on Post Oral Care

None

None

None

2 minutes

15 minutes

2 minutes


Dentist II (City Health Office)

3. Proceed to 3. Record Patient None 2 minutes Administrative Aide I (City Health Office)

189

Dental Division Area (Record Section)



FEES TO PAID

PROCESSING TIME

PERSON RESPONSIBLE





2. Dental Consultation 2.1 Oral treatment (Fluoridization) 2.2 Giving instruction on Post Oral Care

None

None

None

2 minutes

5 minutes

2 minutes


Dentist II (City Health Office)


Record Patient None 2 minutes Administrative Aide I (City Health Office)



FEES TO PAID

PROCESSING TIME

PERSON RESPONSIBLE





2. Dental Consultation

None

2 minutes


190

2.1 Oral treatment (Oral Prophylaxis) 2.2 Giving instruction on Post Oral Care

None

None

30 minutes

2 minutes

Dentist II



3. Record Patient and Update Mother-Baby Booklet




FEES TO PAID

PROCESSING TIME

PERSON RESPONSIBLE


1. Assess client data, Vital Signs & other information needed in Individual Treatment Record.



2. Dental Consultation

None 2 minutes


Dentist II



3. Record Patient None 2 minutes Administrative Aide I (City Health Office)

4. Proceed to IT designate for printing of Dental Certificate

4. Encoding and Printing of Dental Certificate

None 3 minutes Nurse I (City Health Office)

5. Proceed to Cashier for Payment of Dental Certificate

5. Received of Payment and Issuance of Official Receipt

PHP100 2 minutes Administrative Aide I (City Health Office)

TOTAL PHP100 14 minutes

191

23. PRE-NATAL CARE, INTRAPARTUM CARE AND DELIVERY, POSTPARTUM CARE Maternal Care encompasses the package of health interventions and services that is provided to women from the time they become pregnant, during delivery and postpartum period which is up to 42 days after delivery. Schedule: Every Thursday of the Week




Who may avail: All pregnant women


1. Member Data Record (for PhilHealth members)

PhilHealth Section City Health Office *for checking of status of membership

2.Birth Certificate, or Baptismal Certificate, or Marriage Certificate (for Non-PhilHealth members)

Local Civil Registrar

3. Barangay Certification of Identification (for non-PhilHealth members if no available above-mentioned documents)

Barangay Halls of respective barangays.

4. Mother-Baby Booklet (Nanay Booklet) Barangay Health Stations/ Centers City Health Office


FEES TO BE PAID

PROCESSING TIME

PERSON RESPONSIBLE


1. Officer-of-the-day (OD) greets and assigns a priority number for the client.

None

1 minute

Officer of the Day


2. Wait at the waiting area for the number to be called.

2. OD prepares Individual Treatment Record (ITR) for the client. Fill-up necessary data in the form. 2.1 Takes vital signs of the client (height, weight, BP, temperature, cardiac rate, respiratory rate) and record in the ITR.

None

15 minutes


Office)

192

3. Proceed to Consultation Room once number is called.

3. Assist client to the consultation room. 3.1 Gives ITR to doctor on duty.

None

1 minute


Office)

4. Undergo doctor consultation.

4. Conduct check up

None 10 minutes

City Health

Officer Asst. City Health

Officer (City Health

Office)

5. Undergo counselling on Sexually Transmitted Infections

5. OD assist client to social hygiene clinic for counselling.

None 15 minutes

PPO1 HIV/STI-

Coordinator (City Health

Office)

6. Undergo laboratory examination

6. OD assist client to laboratory clinic for lab work-up. Urinalysis

– PHP100

5 minutes


Lab Technician Medical

Technologist II (City Health

Office)

7. Undergo dental check-up.

7. OD assist client to dental clinic for dental check-up/cleaning.

None 30 minutes

Officer of the Day

Dentist I Dentist II


8. Given other info/health teachings.

8. MNCHN Coordinator gives other health info/health teachings to the client:

• Pre-natal check-up at barangay health stations

• Vitamin supplementation

• Deworming

None 5 minutes

MNCHN Coordinator,

Nurse II (City Health

Office)

193

• Vaccination

• Family planning counselling

8.1 Refer client to respective barangay health stations for routine pre-natal check-up.

TOTAL PHP100 1 hour, 22 minutes

MATERNAL CARE AND SERVICES AT BARANGAY HEALTH STATIONS

1. Client signs in at the Client Monitoring Form and sits down at the waiting area.

1. Midwife greets the client and asks her mother-baby booklet. 1.2 Gets ITR, interview client for necessary data.

None 5 minutes Midwife I/II/III/

(Respective Barangay Health Stations)

2. Goes to consultation area.

2. Gives the necessary health services to the client:

• Birth planning and preparedness

• Physical examination (V/S, Ht, Wt, FH, FHT, BMI)


• Deworming

• Vaccination

• Family planning counseling

2.1 Records all

None 15 minutes Midwife I/II/III/

(Respective Barangay Health Stations)

194

findings in the ITR. 2.2 Informs client of the result of the check-up. 2.3 Give client appropriate referral form to CHO (for pre-natal check-up/laboratory/counselling/dental checkup) 2.4Informs client when to return.


MATERNAL CARE AND SERVICES AT IRIGA CITY BIRTHING HOME

1. Client signs in at the Client

Monitoring Form and sits down at the waiting area.

1. Midwife greets the client and asks her mother-baby booklet. 1.1 Gets ITR, interview client for necessary data.

None 5 minutes Midwife/Nurse

(Iriga City Birthing Home)

2. Goes to consultation area.

2. Gives the necessary health services to the client:

• Birth planning and preparedness

• Physical examination (V/S, Ht, Wt, FH, FHT, BMI)


• Deworming

• Vaccination

• Family

None 15 minutes Midwife/Nurse

(Iriga City Birthing Home)

195

planning counselling

2.1 Records all findings in the ITR. 2.2 Informs client of the result of the check-up. 2.3 Give client appropriate referral form to CHO (for pre-natal check-up/laboratory/counselling/dental checkup) 2.4 Informs client when to return.

3. In-labor client (normal pregnancies) will be admitted.

3. Midwife/Nurse gets the clinical chart and fill-out necessary data.NONE 3.1 Asks the client to sign the consent form. 3.2 Inform CHO/Asst. CHO of the admission.

None 15 minutes

Midwife/Nurse Asst. City Health Officer

City Health Officer (Iriga City Birthing

Home)

4. Undergo intrapartum care. (go to ward and delivery room)

4. Monitor the client’s labor using the partograph. 4.1 Observe “Essential Intrapartum and Newborn Care” 4.2 Document in the clinical chart.

None 10 hours



Home)

5. Client is transferred to ward.

5. Continuous monitoring of the mother and baby. 5.1Do routine postpartum care and newborn

None 24 hours



Home)

196

care. 5.2 Documentation in the clinical chart.

6. Mother undergo postpartum check-up prior to discharge

6. Midwife/Nurse performs thorough post-natal check up. 6.1 Gives health teachings to mother. 6.2 Gives postpartum Vit. A 6.3 Gives discharge summary/forms. 6.4 Document in the clinical charts

None 10 minutes Midwife/Nurse Asst. City Health Officer

City Health Officer (Iriga City Birthing Home)

7. Baby undergo Newborn Screening

7. Midwife/Nurse performs Newborn Screening

None 5 minutes Midwife/Nurse (Iriga City Birthing

Home)

8. Baby undergo Newborn Hearing Screening *by schedule*

8. Nurse performs Newborn Hearing Screening

None 10 minutes Nurse (Iriga City Birthing

Home)

9. Client pays necessary fee at City Treasure’s Office

9. Issue Order of Payment

Philhealth client – PHP570

Non-

Philhealth client –

PHP8,000

2 minutes Midwife/Nurse (Iriga City Birthing

Home)

Cashier (City Treasurer’s Office)

TOTAL Philhealth client – PHP570

Non-Philhealth

client – PHP8,000

34 Hours, 35 Minutes

197

24. PRESUMPTIVE TB SCREENING

Identification and diagnosis of TB cases among individuals who suspected signs and

symptoms of tuberculosis.




Who may Avail: All


None Out Patient Department


FEES TO BE PAID

PROCESSING TIME

PERSON RESPONSIBLE


1. Register on presumptive TB Masterlist 1.1 Take vital signs

None 1 minute


Aide I (City Health

Office)

2. Patient will present the clinical history

2. Assess the patient based from his/her complaint 2.1 Advised patient to submit sputum for DSSM or Genexpert

None 5 minutes


Aide I (City Health

Office)

3. Patient will proceed to laboratory

3. Instruct patient on proper sputum collection None 4 minutes

Medical Technologist II Admin. Aide VI



198

25. PROVISION OF BASIC IMMUNIZATION SERVICES

The City Health Office provide a basic immunization services to all eligible

individuals by promoting and protecting against the most common vaccine

preventable diseases; Mandated thru Republic Act No. 101521- Mandatory Infants

and Children Immunization Act of 2011 amended by City Ordinance No. 2019-04.




Who may avail: Infant below 1 year old, pregnant women, senior citizen




PAID PROCESSING

TIME PERSON

RESPONSIBLE

1. Register at the Admission Area/Out-Patient Department


None 5 minutes

Midwife I CHO Staff


2. Proceed to National Immunization Program Coordinator for assessment.

2. Data gathering- Immunization and medical history.

None 8 minutes Nurse III/ Program


3. Proceed to the City Health Officer for Consultation

3. General Check Up

None 8 minutes

City Health Officer Assistant City Health Officer


4. Proceed to Pharmacy for Distribution of vaccines & follow instruction

4. Dispensing of recommended vaccines



5. Proceed to National Immunization Program Coordinator- check doctor’s order

5. Conduct vaccination

None 8 minutes Nurse III/ Program


6. Proceed to record section

6. Record Patient None 5 minutes

Administrative Aide I (City Health Office)


199

26. PROVISION OF FREE MEDICINES

Provide free medicine for Irigueños.




Who may Avail: All


1. Prescription Rx OPD


FEES TO BE PAID

PROCESSING TIME

PERSON RESPONSIBLE

1. Admission 1. Check for vital signs None

5 minutes

Midwife I CHO Staff


2. Check up 2. Medical Check up

None

City Health Officer

Assistant City Health Officer (City Health

Office)

3. Prescription Rx 3. Issued by the doctor None

City Health Officer/ Doctor


4. Pharmacy 4. Dispense of medicine

None

Pharmacist II Administrative

Aide I (City Health

Office)

5. Fill up monitoring sheet (Name, Address, Age and Signature)

5. Log in monitoring sheets all medicine dispensed

None

Pharmacist II Administrative

Aide I (City Health

Office)


200

27. PROVISION OF PHILHEALTH INSURANCE COVERAGE FOR

INDIGENT MEMBERS

The National Health Insurance Program was established to provide health insurance

coverage and ensure affordable, acceptable, available and accessible health care

services for all citizens of the Philippines. It shall serve as the means for the healthy

to help pay for the care of the sick and for those who can afford medical care to

subsidize those who cannot.

To this category belong persons who have no visible means of income, or whose

income is insufficient for family subsistence, as identified by the Department of

Social Welfare and Development (DSWD), based on specific criteria.

This category includes members whose contributions are being paid for by City

Government of Iriga.




Who may Avail: Listahanan indigent members; sponsored members







LCR;PSA


FEES TO BE PAID

PROCESSING TIME

PERSON RESPONSIBLE


Give the Client Monitoring List None 2 minute

Nurse – Philhealth Coordinator


2. Checking of Requirements

Verification of Requirements submitted

None 5 minutes



3. Issuance of Certificate of Sponsorship

3. Release of Certificate of Sponsorship

None 5 minutes Nurse – Philhealth Coordinator


4. Submission of Requirements to LHIO

4. Bring documents to LHIO

None 7 days Nurse – Philhealth Coordinator


TOTAL None 7 Days, 12

Minutes

201

28. PROVISION OF PHILHEALTH INSURANCE COVERAGE TO

SPONSORED MEMBERS (Women about to give birth)

The National Health Insurance Program was established to provide health insurance

coverage and ensure affordable, acceptable, available and accessible health care

services for all citizens of the Philippines. It shall serve as the means for the healthy

to help pay for the care of the sick and for those who can afford medical care to

subsidize those who cannot.

This category includes members whose contributions are being paid for by City

Government of Iriga.




Who may Avail: Sponsored members (Women about to give birth)







LCR;PSA


FEES TO BE PAID

PROCESSING TIME

PERSON RESPONSIBLE


Give the Client Monitoring List None 2 minute



2. Checking of Requirements

Verification of Requirements submitted

None 5 minutes



3. Issuance of Certificate of Sponsorship

3. Release of Certificate of Sponsorship

None 5 minutes Nurse – Philhealth Coordinator


4. Submission of Requirements to LHIO

4. Bring documents to LHIO

None 7 days Nurse – Philhealth Coordinator


TOTAL None 7 Days, 12

Minutes

202

29. SOCIAL HYGIENE CLINIC

The service is responsible for the management, prevention and control of sexually

transmitted diseases.




Who may avail: All


INFORMEND CONSENT

VOLUNTARY( HIV TESTING)


FEES TO BE PAID

PROCESSING TIME

PERSON RESPONSIBLE

1. Pre-test counselling

1. Individual/group pre-test information

None 20 minutes STI/HIV Aids Coordinator


2. Fill-up informed consent

2. The person being tested agrees and understand the testing procedures

None 2 minutes STI/HIV Aids Coordinator


3. Fill-up form a 3. Personal information None 5 minutes

STI/HIV Aids Coordinator


4. HIV testing 4. Laboratory based procedure None 20 minutes

STI/HIV Aids Coordinator


5. Post- test counselling

5. Give appointment to come back to receive test result

None 1 day STI/HIV Aids Coordinator


TOTAL None 1 day, 47 minutes

203

30. TB Patient Monitoring and Supervision

To ensure treatment compliance to DOT




Who may Avail: All


Treatment Card/Identification Card Treatment Partner/Midwife


FEES TO BE PAID

PROCESSING TIME

PERSON RESPONSIBLE

1. Present the Identification Card

1. Check the Identification Card 1.1 Count the number of days taken the Anti TB Drugs 1.2 Check the sputum follow up (if no sputum follows up advised to submit, if defaulters advised to continue medication

None 10 minutes Nurse III Admin. Aide I (City Health

Office)


204

31. Urinalysis

Conduct urine test




Who may Avail: All


1. Laboratory Request City Health Officer/ Doctor


FEES TO BE PAID

PROCESSING TIME

PERSON RESPONSIBLE



1 minute


Office)


2. Will give a specimen container and instruct the client the proper way of urine collection

5 minutes


Office)

3. Give the specimen container with urine

3. Receive the specimen and ask the client to pay for the test to the cashier

2 minutes


Office)


4. Performs the test 4.1 physical analysis 4.2 chemical analysis 4.3 microscopic analysis

PHP100

30 minutes


Office)


2 minutes


Office)


205

OFFICE OF THE CITY LOCAL CIVIL

REGISTRAR

EXTERNAL SERVICES

206

1. APPLICATION FOR ISSUANCE OF MARRIAGE LICENSE

The Municipal Form No. 90 Revised January 2007, or the Application for Marriage

License (AML), is an application in writing setting forth if each of the contracting party

has the necessary qualification for contracting marriage and this writing is subscribed

and sworn to by the parties separately before any public official authorized to

administer oaths or before the local civil registrar who shall then issue the proper

license (Article 59, Family Code of the Philippines).

Application for Marriage License is accomplished and filed separately by the

contracting parties in the municipality where either one of them habitually resides.

✓ Legal age to contract Marriage: 18 years old (male/female)

✓ Applicants below 21 years old need parental consent

✓ Applicants above 21 years old and below 25 years old must seek the

favorable advice from parents

✓ Marriage License shall be used after the completion of the 10-day publication

period and shall be valid for 120 days from the date of its issuance.

Office or Division: Office of the Civil Registrar



Who may avail: Contracting parties


1. Birth or Baptismal Certificates of both applicants

Philippine Statistics Authority, Church

2. If widowed, death certificate of demise spouse

Philippine Statistics Authority

3. If previous marriage was annulled, copy of Court Decision and absolute Decree of Finality from the Court

Clerk of Court

4. Community Tax Certificate of both applicants, male and female

Office of the Treasurer

5. Certificate of Pre-Marriage Seminar Orientation*

City Population Office

6. Certificate of No Marriage (CENOMAR) issued by the Philippine Statistics Authority


*All applicants must attend the Pre-Marriage Seminar Orientation being conducted by the City Population Office

At least (1) one of the applicants (groom/bride) must be a bona fide resident of Iriga City

Applicants above 18 years old and below 21 years old must secure Parental

207

Consent

*Applicants 21 years old and above and below 25 years old must seek the favorable advice from parents.

If applicant is a foreigner, requirements are:

1. Certificate of legal capacity to marry issued by the diplomatic or consular office of the embassy based in the Philippines of which he/she is a national

Consular Office based in the Philippines of which the applicant is a national

2. CENOMAR Philippine Statistics Authority

3. If divorced, copy of Final Decree of Absolute Divorce

Court


PROCESSING TIME

PERSON RESPONSIBLE

1. Applicant files application form

1. Upon receipt of the complete requirements, applicants are requested to fil-up application form.

2. Check and verify the filled up application form

3. Conduct

interviews to the applicants

4. Review the

correctness of the filled information

5. Verifies the

documents presented as to its authenticity

6. Applicants are

requested to sign the same

None 15 minutes Registration Officer III

(Office of the City Civil Registrar)

-do-

-do-

-do-

-do-

-do-

208

2. Wait for the Order of Payment


Php400 -For

application where

applicants are both residents

of the City, per applicant

Php500

-For application where

one of the applicant is non-

resident of the City

Php800

-For application where

one of the applicant

is a foreigner

Php200

-Marriage Counselin

g Fee

Php200 -Marriage License

Fee

Php700 -Marriage Solemnization Fee

1 minute Registration Officer III


4. Pay the required fees at the CTO

4.1 Accept the payment based on the Order of

1 minute Cash Receipt Division


209

Payment

4.2 Issue Official Receipt

4. Client return to LCR to submit the Official Receipt and wait for advice from the officer-in-charge

4.1 Receive the Official Receipt

4.2 Advise the

applicant to return after the 10-day Publication period Notice

4.3 Administer

oath

None

1 minute

1 minute (10-Day

Publication Period)

1 minute

Registration Officer III

(Office of the City Civil

-do-

City Civil Registrar (Office of the City

Civil Registrar)

5. Return to the LCR to claim the Application for Marriage License

5. Issue the marriage license to the applicant. The same shall be valid for 120 days from the date of issue.

None 1 minute Registration Officer III


TOTAL varies 10 Days and

21 minutes

210

2. FILING PETITION FOR CHANGE OF FIRST NAME (CFN) OR

CORRECTION OF CLERICAL ERROR (CCE), R.A 10172

(CORRECTION OF DAY AND MONTH IN THE DATE OF BIRTH

AND SEX / GENDER)

Authority to correct clerical or typographical error and to change first name or

nickname. The City/Municipal Civil Registrar, Consul General, including the clerk of

Shari’a Court in his capacity as District of Circuit Registrar of Muslim Marriages,

Divorces, revocations of Divorces and Conversions are hereby authorized to correct

clerical error or typographical error and to change first name or nickname in the civil

registrar.




Who may avail: Document owner, Nearest kin


A. Change of First Name/Nickname (CFN)

1. Certified true machine copy of the Birth Certificate containing the name to be changed


2. Any documents showing the first name continuously and habitually being used

Any

3. Police Clearance PNP Office

4. NBI Clearance NBI Office

5. Employer’s Clearance (No Pending Administrative Case)

Applicant’s place of employment

6. Affidavit of Non-Employment (If not employed)

Notary Public

7. Business Permit if owning a business

ICIPBAC (City Mayor’s Office)

8. Affidavit of Publication Notary Public

B. Clerical or Typographical Error

1. Certified true machine copy of the certificate (Birth, Marriage, Death) containing the erroneous entry or entries


2. Any documents showing the correct entry/entries upon which the correction shall be based. Example: Baptismal Certificate, Voter’s ID, School record, GSIS record, SSS record, Medical record, Business record

Church, COMELEC, School, GSIS, SSS, Hospital or clinic, BIR

211

3. Other relevant documents as the Registrar may require

Varies


FEES TO BE PAID

PROCESSING TIME

PERSON RESPONSIBLE

1. Client present the Problem

1. CCR accommodates the client and the problems affecting his/her civil registry record

None 1 minute Registration Officer IV


Civil Registrar)

2. Client submit for an interview to discuss the remedies of the problem

2. Remedies available under R.A. 9048/R.A. 10172 are discussed whether to file petition for change of first name or petition for correction of clerical errors

None 5 minutes City Civil Registrar (Office of the City

Civil Registrar)

3. Secure List of Requirements

3. Petitioner is handed list of supporting documents for purposes of filing the petition



Civil Registrar)

4. Client submits the Requirements

4. All documents to be submitted should be authenticated complete and duly certified (every supporting documents should be photocopied 3 copies each)



Civil Registrar)

212


5. Issue order of payment

Php3,000 -Filing Fee for Petition

for Correction under R.A. 10172 (An Act further authorizing

the City Registrar to

Correct Clerical or Typographical Error in

the Day and Month in

the Date of Birth or Sex of a Person in the Civil

registry without the need of a judicial order

Php1,000 -Service Fee for Migrant Petition

Filing Fee for Petition

for Correction under R.A

9048, (Clerical

Error Law) a.Php3,000

-For Change of First name

or Nickname

1 minute Registration Officer IV


Civil Registrar)

213

b.Php1,000 -For

Correction of Clerical

error

Service Fee of Migrant

Petition a.Php1,000 -Change of First Name b.Php500

-Correction of Clerical

error


6.1 Accept the payment

6.2 Issue Official

Receipt



7. Return to LCRO to submit official receipt

7.1 Receive the official receipt

7.2 Four sets of the petition are prepared together with all the supporting documents

7.3 CCR reviews

the petition

7.4 CCR administer the oath

7.5 CCR

prepares the required Notices for Publication and Posting

(Publication is

None 1 minute

5 minutes

1 minute

2 minutes

5 minutes

(Publication


Civil Registrar)

-do-

-do-

-do-

-do-

214

done once a week for two consecutive weeks in a newspaper of national or local circulation, as the case may be for CFN and correction covered by R.A. 10172)

10 days posting for CCE

7.6 Advise client to return after the lapse of Publication and Posting Period

is done once a week for two consecutive weeks in a newspaper of national or local circulation, as the case may be for CFN and correction covered by R.A. 10172) 10 days posting for CCE

1 minute

-do-

7. Wait for the Approval of Petition

8. Grants the petition after the completion of the publication and posting period if the same time is found to be complete in form and substance.

None 1 minute City Civil Registrar


TOTAL Depends upon the

transaction

24 Days and 26 minutes

215

3. ISSUANCE OF SUPPLEMENTAL REPORT FOR BIRTH, DEATH

AND MARRIAGE

Supplementary report using the appropriate form (Certificate of Live Birth,

Certificate of Death, Certificate of Marriage) maybe filed to supply information

inadvertently omitted when the document was registered.




Who may avail: Document Owner, Parents, Authorized Representative CHECKLIST OF REQUIREMENTS WHERE TO SECURE

1. PSA Certificate of the document Philippine Statistics Authority

2. Affidavit of Supplemental Notary Public


PROCESSING TIME

PERSON RESPONSIBLE

1. Client presents the documents needed

1.1 Receive the application

1.2 Checks and verifies the submitted documents

None

1 minute

5 minutes

Registration Officer IV


-do-


2. Issue Orders of payment to client






Php200 -Filing fee

for Supplemen

tal report



4. Wait for the processing of request




4.2 Prepares the document

None 5 minutes City Civil Registrar (Office of the City

Civil Registrar)

4.3 Review the documents

4.4 Record the

None

2 minutes

1 minute



-do-

216

document in the Log Book

4.5 Approve and sign the document

2 minutes


Civil Registrar)

5. Claim the issuance of the supplemental report

5. Releases the registrant’s copy to the client



TOTAL P200.00 20 minutes

217

4. REGISTRATION OF BIRTH (TIMELY)

Live birth is the complete expulsion or extraction of a product of conception from

its mother, respective of the duration of pregnancy, which after such separation,

breathes or shows any other evidence of life, such as beating of the heart,

pulsation of the umbilical cord, or definite movement of the voluntary muscles,

whether or not the umbilical cord has been cut off or the placenta is still attached;

each product of such birth is considered alive.

A fetus with an intra-uterine life of seven (7) months or more and born alive at the

time it was completely delivered from the maternal womb but died later shall be

considered as live birth and shall be registered in the Register of Births.

However, if the fetus had an intra-uterine life of less than seven (7) months, it is

not deemed born if it dies within twenty-four (24) hours after its complete delivery

from the maternal womb (Article 41, R.A. 386). For statistical purposes, certificate

of Live Birth shall be prepared in duplicate, a copy of which shall be forwarded to

the Office of the Civil Registrar-General and the other for the civil registrar’s file.

Registration shall be made in the Office of the Civil Registrar of the

city/municipality where the vital event occurred within thirty (30) days from time of

occurrence.




Who may avail: Mother, Father, Hospitals, Lying-Ins


1. Vital Information Form Office of the City Civil Registrar

2. Certification of Attendant at Birth Lying-Ins, Hospitals

3. Marriage Contract (if first baby) Philippine Statistics Authority


FEES TO BE PAID

PROCESSING TIME

PERSON RESPONSIBLE

1. Client presents the required document to the officer-in-charge of Birth Registration.

1.1 Checks and examines the document

• Checks whether it is submitted on time and entries in the items are properly filled

None 5 minutes


Administrative IV Administrative Aide

VI Registration Officer I


218

2. Client wait for the approval and release of documents

2.1 Receive and review the document for registration

2.2 Approve, sign and register the document.

2.3 2 copies of the registered Birth document are retained as file of the office and the OCRG.

None

5 minutes

5 minutes

1 minute



Registration Officer I (Office of the City

Civil Registrar)


Civil Registrar)

Administrative Aide

IV Administrative Aide

II (Office of the City

Civil Registrar)

3. Client claim the copy of the Certificate of Birth

3. Release the copy of the Certificate of Birth

None 1 minute Administrative Aide VI



219

5. REGISTRATION OF BIRTH (DELAYED)

A report of vital event made beyond the reglementary period is considered delayed.




Who may avail: Self, Mother, Father


A.) If the person is less than eighteen (18) years old, the following shall be required:

1. Four (4) copies of the Certificate of Live Birth duly accomplished and signed by the proper parties

Office of the Civil Registrar

2. Accomplished Affidavit for Delayed Registration at the back of the certificate of Live Birth by the father, mother or guardian, declaring therein, among other things, the following: ➢ Name of child ➢ Date and place of birth ➢ Name of the father if the child is

illegitimate and has been acknowledged by him

➢ If legitimate, the date and place of marriage of parents

➢ Reason for not registering within thirty (30) days after the date of birth.

Notary Public

In case the party seeking late registration of the birth of an illegitimate child is not the mother, the party shall, in addition to the foregoing facts, declare in a sworn statement the present whereabouts of the mother.

3. Any two of the following documentary evidences which may show the name of the child, date and place of birth, and name of mother (and name of the father, if the child has been acknowledged). ➢ Baptismal certificate ➢ School records (nursery,

kindergarten, or preparatory) ➢ Income tax return of parents ➢ Insurance policy

Various agencies

220

➢ Medical records ➢ Other, such as barangay

captain’s certification

4. Affidavit of two disinterested persons who might have witnessed or known the birth of the child

Notary Public

B.) If the person is eighteen (18) years old or above, he/she shall apply for late registration of his/her birth and the requirements shall be

1. All the requirements for a child who is (18) years old and below

Various agencies

2. Certificate of Marriage, if married Philippine Statistics Authority


FEES TO BE PAID

PROCESSING TIME

PERSON RESPONSIBLE

1. Present the required document to the officer-in-charge of Birth Registration.

1. Accept the documents submitted

a. Acceptance of the application only after compliance of the requirements

b. All supporting documents should be certified or authenticated

None 1 minute Administrative Aide II Administrative IV

Administrative Aide VI Registration Officer I


2. Client undergo an interview

2.1 Checks the authenticity of supporting documents

2.2 Interviews the applicant.

None

2 minutes

5 minutes

Administrative Aide II Administrative IV



-do-

3. Client wait for the advice of the Officer-in-Charge

3.1 Check and review the document

None 5 minutes

Administrative Aide II Administrative Aide IV Administrative Aide VI

221

3.2 Advise the applicant to return after the publication period

3.3 Prepare and

register the document after the lapse of the 10-Day Publication period, the application, it being complete in form and substance

3.4 Approve and sign the documents

1 minute (Publication

Period: 10 working

days)

5 minutes

1 minute

Registration Officer I (Office of the City Civil

Registrar)

-do-

-do-

Registration Officer I City Civil Registrar


4. Client return to LCR after the 10-Day Verification Period and claim the copy of Certificate of Birth (Delayed)

5. Issue the copy of Certificate of Birth (Delayed)

None 1 minute Administrative Aide II Administrative IV



TOTAL None 10 Days and 21 minutes

222

6. REGISTRATION OF DEATH (TIMELY)

Death is a permanent disappearance of all evidence of life at any time after live birth

has taken place (postnatal cessation of vital functions without capability of

resuscitation).

A fetus with an intra-uterine life of seven (7) months or more and born alive at the

time it was completely delivered from the maternal womb but died later shall be

considered as death and shall be registered in the Register of Deaths.

However, a fetus with an intra-uterine life of less than seven (7) months is not

deemed born if dies within twenty-four (24) hours after its complete delivery from the

mother’s womb. For statistical purposes, a certificate of Death shall be prepared in

duplicate and a copy of each shall be forwarded to the Office of the Civil Registrar-

General.

Registration shall be made in the Office of the City Civil Registrar of the

city/municipality where the vital events occurred within thirty (30) days from time of

occurrence.




G2C

Who may avail: Nearest kin


1. Barangay Death Certification (if death occurred outside a medical facility)

Barangay Hall

2. Accomplished Certificate of Death Office of the City Civil Registrar, Hospital

3. Certification by a licensed medical doctor or attending physician

Hospital

4. Reviewed by the government physician

City Health Office

5. Signature of embalmer and his/her license number

Funeral Homes

CLIENT STEPS AGENCY ACTIONS FEES TO BE

PAID PROCESSING

TIME PERSON

RESPONSIBLE

1. Present the required document to the officer-in-charge of Death

1.1 Checks and examines the documents.


None 1 minute

Registration Officer II (Office of the City

Civil Registrar)

223

1.2 Person-in-

charge prepares the document (For deaths occurring outside of a Medical facility)

5 minutes

Registration Officer II


2. Securing the signature of government physician and embalmer

2. Instruct the client to secure signature of government physician at the City Health Office and signature of the licensed embalmer who embalmed the deceased.

None 1 minute (Time may varies on

securing the signature of

the government

physician and embalmer)

City Health Officer Funeral

Homes/Embalmer

3. Return to the LCR for the Order of Payment

3. Issue the Order of Payment

Fee for Cadaver Disposition a.) Php.

200.00 b.) Fee for

Entrance of Cadaver (from other cities/municipalities to Iriga City)

c.) Burial Public Cemetery Php 100.00 Private Cemetery Php. 150.00

d.) Transfer of

1 minute (Office of the City Treasurer)

224

Cadaver Php. 200.00

e.) Fee for Exhumation Php. 200.00


4.1 Accept the payment based on the Order of Payment




5. Return to the LCR and wait for the release of the copy of Certificate of Death


5.2 Receive and

review the document for registration

5.3 Approve, sign and register the document.

5.4 Issue the copy

of Certificate of Death (1 copy is issued to the client, 3 copies retained as copies for LCRO, PSA and CHO)

1 minute

3 minutes

3 minutes

1 minute


Civil Registrar)


Civil Registrar) Registration Officer

IV City Civil registrar (Office of the City

Civil Registrar)



TOTAL varies 17 minutes

225

7. REGISTRATION OF DEATH (DELAYED)

A report of vital event made beyond the reglementary period is considered

delayed.




Who may avail: Nearest kin


1. Accomplished Certificate of Death (COD) in 4 copies, original signatures affixed


2. Affidavit for delayed registration which shall be executed by the hospital/clinic administrator if the person died in the hospital, clinic or similar institution, or if the person died elsewhere, by the attendant at death. In default of the hospital/clinic administrator or attendant at death, the affidavit shall be executed by any of the nearest relative of the deceased, or by any person having legal charge of the deceased when he was still alive.

Notary Public

3. The affidavit referred to in (2) shall state among other things, the name of the deceased, the facts of his death, the date and place of burial or cremation, and the circumstances why the death was not reported for registration within thirty (30) days after death.

Notary Public

4. Authenticated copy of the certificate of burial, cremation or of other means of corpse disposal

Church

5. Approval for registration by the health officer in the box provided in the Certificate of Death.

City Health Office


FEES TO BE PAID

PROCESSING TIME

PERSON RESPONSIBLE

1. Present the required document to the officer-in-charge of Death

1. Acceptance of the submitted documents

None 1 minute Registration Officer II


226

a. All supporting documents should be certified or authenticated

b. Acceptance of the application only after compliance of the requirements


2. Checks the authenticity of supporting documents, interviews the applicant.

3. Prepare the document after presentation of complete requirements

None 2 minutes

5 minutes



Registration

Officer II (Office of the City

Civil Registrar)


3. Issue Order of payment

Fee for Cadaver Disposition a.) Php.

200.00Fee for Entrance of Cadaver (from other cities/municipalities to Iriga City)

b.) Burial Public Cemetery

1 minute Registration Officer II


227

Php 100.00 Private Cemetery Php. 150.00

c.) Transfer of Cadaver Php. 200.00

d.) Fee for Exhumation Php. 200.00


4.1 Accept payment based on the Order of Payment




5. Client return to LCR to submit the Official Receipt and wait for advice from the officer-in-charge

5.1 Receive the Official Receipt

5.2 Receive and Review the document for registration


5.4 Prepare and

register the document

None 1 minute

2 minutes

1 minute Publication

Period: 10 calendar

days)

5 minutes

1 minute



-do-

-do-

-do-

Registration

228

5.5 Approve and sign the document after the lapse of the 10-Day publication period, the application, it being complete in form and substance

Officer II Registration

Officer IV City Civil Registrar (Office of the City

Civil Registrar)

6. Client return to LCR after lapse of 10-day Verification Period to claim the Certificate of Death (Delayed)

6. Issue the Certificate of Death (Delayed)

None 1 minute Registration Officer II


TOTAL 10 Days and 21

minutes

229

8. REGISTRATION OF MARRIAGE (TIMELY)

Marriage is a special contract of permanent union between a man and a woman

entered into in accordance with the law for the establishment of conjugal and family

life. It is the foundation of the family and an inviolable social institution whose nature,

consequences, and incidents are governed by law and not subject to stipulation,

except that marriage settlements may fix the property relation during the marriage

within the limits provided by this code.

In ordinary marriage, the time for submission of the certificate of Marriage is within

fifteen (15) days following the solemnization of marriage while in marriage exempt

from license requirement, the prescribed period is thirty (30) days, at the place where

the marriage was solemnized.







1. Marriage License Office of the Civil Registrar

2. Signature of Solemnizing Officer Church, Mosque, Court, Office of the City Mayor

Marriages exempt from the License Requirement

- In marriages exempt from license requirement, the solemnizing officer in accordance with Chapter 2 of the Family Code, shall indicate in the space provided in the Certificate of Marriage any of the following particular provisions of the Family Code under which such marriage was performed. The civil registrar shall enter the same in the remarks column of the marriage register. a.) Article 27 – in case either or both

of the contracting parties are at the point of death, the marriage may be solemnized without requiring a marriage license even if the ailing party subsequently survives

b.) Article 28 – if the residence of either party is so located that there is no means of transportation to enable such

230

party to appear personally before the civil registrar, the marriage may be solemnized without the marriage license

c.) Article 33 – marriages among the Muslims or among members of the ethnic cultural communities may be performed validly without the marriage license, provided that they are solemnized in accordance with their customs, rites, or practices.

d.) Article 34 – the marriage license is not necessary for the marriage of a man and a woman who have lived together as husband and wife for at least five years and without any legal impediment to marry each other.


PROCESSING TIME

PERSON RESPONSIBLE

1. Client presents the required document to the officer-in-charge of Marriage

1. Checks and examines the document


None 5 minutes

Registration Officer III (Office of the City Civil

Registrar) Registration Officer III (Office of the City Civil

Registrar)

2. Client wait for the approval and release of the document

2.1 Receive and review the document for registration

2.2 Approve, signs and register the document

2.3 2 copies of the

registered Marriage document are retained as file of the office and the OCRG.

None

5 minutes

5 minutes

1 minute


Registrar)

City Civil Registrar Office of the City Civil

Registrar)


Registrar)

3. Client claim the 3. Release the None 1 minute Registration Officer III (Office of the City Civil

231

Certificate of Marriage

copy of the Certificate of Marriage

Registrar)


232

9. REGISTRATION OF MARRIAGE (DELAYED)

A report of vital event made beyond the reglementary period is considered

delayed.






1. In delayed registration of marriage, the solemnizing officer or the person reporting or presenting the marriage certificate for registration shall be required to execute and file an affidavit in support thereof, stating the exact place and date of marriage, the facts and circumstances surrounding the marriage and the reason or cause of the delay.

Notary Public

2. The submission of the application for marriage license bearing the date when the marriage license was issued except for marriage exempt from marriage license shall be required.


3. Where the original or duplicate of the certificate of Marriage could not be presented either because it was burned, lost, or destroyed, a certification issued in lieu thereof, by the church or solemnizing officer indicating date of said marriage based on their record or log book shall be sufficient proof of marriage and the civil registrar may accept the same for registration.

Church

4. In case of doubt, the civil registrar may verify the authenticity of the marriage certification by checking from the church record/log book and the solemnizing officer who performed the marriage and the church official who issued the certification.

Church


PROCESSING TIME

PERSON RESPONSIBLE

1. Present the required document to the

1. Acceptance of the submitted documents

None 1 minute Registration Officer III (Office of the City Civil

Registrar)

233

officer-in-charge of Marriage

a. All supporting

documents should be certified or authenticated

b. Acceptance of the application only after compliance of the requirements


2.1 Checks the authenticity of supporting documents

2.2 Interviews the applicant.

None 2 minutes

5 minutes


Registrar)

-do-

3. Client wait for the advice of the officer-in-charge

3.1 Receive and Review the document for registration


3.3 Prepare and


3.4 Approve and sign the document after the lapse of the 10-Day publication period, the application, it being complete in form and substance

None 2 minutes

1 minute (Publication Period: 10

working days)

5 minutes

1 minute


Registrar)

-do-

-do-

City Civil Registrar (Office of the City Civil

Registrar

234

4. Return to the LCR to claim the copy of Certificate of Marriage (Delayed)

4. Issue the copy of Certificate of Marriage (Delayed)

None 1 minute Registration Officer III (Office of the City Civil

Registrar)

TOTAL None 10 Days and 18 minutes

235

10. REGISTRATION OF CIVIL REGISTRY RECORDS (OUT-OF-

TOWN REGISTRATION) - INCOMING

Out-of-Town reporting of birth occurs when the Certificate of Live Birth is

presented to the civil registrar of a city or municipality which is not the place of

birth, not for registration but to be forwarded to the civil registrar of the city or

municipality where the birth occurred and where it should be registered.




Who may avail: Document Owner, Parents, Authorized Representative


1. The party who is applying for out-of-town reporting of birth shall execute an affidavit declaring therein, among other things, the facts of birth and the reasons why said birth was not recorded in the civil register of the city or municipality where it occurred. The affidavit which must be attested by at least two (2) witnesses, shall serve as an application for registration and shall be submitted to the civil registrar together with four (4) copies of the Certificate of Live Birth

Notary Public

2. If the application is for delayed registration of birth, the requirements under the rules governing delayed registration of birth shall also be complied with

Varies

3. The civil registrar or the authorized representative of the Philippine Statistics Authority to whom the application for out-of-town reporting is presented may require from the applicant such other supporting papers as may be considered necessary in establishing the facts of birth especially those pertaining to the date and place of birth and filiation of the child whose birth is being sought for registration

Varies


FEES TO BE PAID

PROCESSING TIME

PERSON RESPONSIBLE

• For Incoming Out-of-Town Reporting

1.1 Record the incoming

None

1 minute


236

of Civil Registry Records – all documents are filed by the client in the LCRO of their current residency and will be sent by courier to LCRO, Iriga City.

document on the logbook

1.2 Checks and verifies the documents

None

5 minutes


-do-




a. Pay the required fees using the enclosed postal check with the application

b. Receive

official receipt from the CTO

Php200 -Service

Fee for Out-of-Town

Reporting (Incoming

1 minute

1 minute



Cash Receipt

Division (City Treasurer’s

Office)

4.1 Entry in Logbook

4.2 Prepare the document

None

1 minute

5 minutes



Administrative

Aide IV (Office of the City

Civil Registrar)

4.3 10-Day publication period

None 10 calendar days

(Publication Period)



4.4 Approve, sign and register the documents after the lapse of the 10-day Publication Period

None 5 minutes Registration Officer IV


Civil Registrar)

5. The Php120 Varies Administrative

237

registered document is transmitted back to the LCRO concerned

-Courier Fee

Aide III (Office of the City

Civil Registrar) (JRS) (LBC)

TOTAL P320.00 10 days, 20

minutes

238

11. REGISTRATION OF CIVIL REGISTRY RECORDS (OUT-OF-

TOWN REGISTRATION) - OUTGOING

BIRTH - Out-of-Town reporting of birth occurs when the Certificate of Live Birth is

presented to the civil registrar of a city or municipality which is not the place of birth,

not for registration but to be forwarded to the civil registrar of the city or municipality

where the birth occurred and where it should be registered.

DEATH - When registration is not possible in the place of death and the certificate of

death was presented to the civil registrar of the city or municipality other than the

place of death, it shall be accepted by the civil registrar not for registration but to be

forwarded to the civil registrar of the city or municipality, where the death occurred,

for registration.




Who may avail: Document Owner, Parents, Authorized Representative


1. The party who is applying for out-of-town reporting of birth shall execute an affidavit declaring therein, among other things, the facts of birth and the reasons why said birth was not recorded in the civil register of the city or municipality where it occurred. The affidavit which must be attested by at least two (2) witnesses, shall serve as an application for registration and shall be submitted to the civil registrar together with four (4) copies of the Certificate of Live Birth

Notary Public

2. If the application is for delayed registration of birth, the requirements under the rules governing delayed registration of birth shall also be complied with

Varies

3. The civil registrar or the authorized representative of the Philippine Statistics Authority to whom the application for out-of-town reporting is presented may require from the applicant such other supporting papers as may be considered necessary in establishing the facts of birth especially those pertaining to the date and place of birth and filiation of

Varies

239

the child whose birth is being sought for registration


FEES TO BE PAID

PROCESSING TIME

PERSON RESPONSIBLE

1. Client presents the required documents

a. Receive the application

b. Checks and verifies the documents presented

None 1 minute

5 minutes



-do-


2. Issue the Order of Payment






Php200 -Filing Fee for Out-of-

Town Reporting (Outgoing)

Php120 -Courier

Fee



4. Return to the LCR for the processing of the documents


4.2 Entry in Logbook

4.3 Prepare the

document (Municipal Form-102)

4.4 Prepare the transmittal

None

1 minute

1 minute

5 minutes

5 minutes



-do-





5. Claim the Transmittal of the document

5.1 Review the document

None

1 minute


(Office of the City

240

5.2 Approve and

sign the document

5.3 Advise the client that the application for Out-of-Town Registration is transmitted to the city or municipality where the vital event occurred.

5.4 Advise the client to follow-up at the Office of the Civil Registrar where the document will be registered.

5.5 Advise the

client to follow-up and return to LCRO-Iriga City for the release of the document.

None

1 minute

1 minute

1 minute

1 minute

Civil Registrar)


Civil Registrar)

Registration

Officer IV (Office of the City

Civil Registrar) (JRS) (LBC)

-do-

-do-

TOTAL P320.00

25minutes (client need to

follow-up at LCRO Iriga

City to follow up if the

documents has been sent back by the LCRO concerned for registering the

civil registry document

241

12. REGISTRATION OF COURT ORDER / DECREE

Adoption – the decree of adoption shall be recorded in the civil register within

thirty (3) days after the date of issue of the final judgment of the court. If not made

within the prescribed period, registration of the same shall be considered late, in

which case, the registrant who may be the adopter, natural parents, adopted child,

clerk of court or any interested party shall execute an affidavit showing the

circumstance and reasons why the adoption was not reported for registration within

the prescribed period.

Annulment of Marriage, Legal separation, or Declaration of Absolute Nullity

of Marriage – in case of annulment of marriage or legal separation, the annotation in

the remarks column of the Register of Marriages shall be made indicating the name

of the judge and the court which issued the decree, case number and place and date

of issue of the decree of annulment or absolute nullity of marriage or legal

separation.

Correction of Entry – no entry in the civil register shall be changed or corrected,

without judicial order.

Change of Name – No person can change his name or surname without judicial

authority.

Presumptive Death – presumptive death as defined by law is not registrable.

However, a judicial order or decree declaring a person presumptively dead shall be

registered. For the purpose of contracting a subsequent marriage, annotation shall

be recorded in the marriage register as well as in the marriage certificate.




Who may avail: Document Owner, Authorized Representative


1. Certified copy of Certificate Of Finality Court

2. Certified copy of the Decision of the Court Order/Decree

Court

3. Other requirements may be required as the need arises


FEES TO BE PAID

PROCESSING TIME

PERSON RESPONSIBLE

1. Submission of Court Order / Decree

1.1 Receives the order/decree and other pertinent documents and reviews the same as to its

None 5 minutes Registration Officer IV


242

authenticity and sufficiency


4. Issue the order of payment

Php700 -Adoption Php700 -Rescission of Adoption Php2,500 -Annulment of Marriage/Declaration of Absolute Nullity of Marriage/Legal Separation Php300 -Change of Name or Correction of Entry Php300 -Civil Interdiction Php300 -Declaration of Presumptive Death Php300 Compulsory Recognition of Illegitimate Child/Voluntary Recognition of Minor Illegitimate Child



243

Php1,100 -Certificate of Naturalization/Cancellation of Naturalization Php300 -Other Registrable Court Order/Decree


5. Accept the payment




6. Return to the LCR to submit the Official Receipt

a. Receives the official receipt

b. Review the Prepares the certificate of Registration and Certificate of Authenticity

c. Review and


d. Approve and sign the document

e. Annotate the affected

None

1 minute

5 minutes

2 minutes

1 minute

5 minutes



-do-

-do-


Civil Registrar)



244

document to show the effects of the Order/Decree

5. Claim the Registration of Court Order/Decree

5. Issue the registrant’s copy to the client




245

13. REGISTRATION OF LEGAL INSTRUMENTS

All legal instruments shall be registered in the civil registry of the place where they

executed except the following:

a.) Affidavit of Reappearance – Where the parties to the subsequent marriage

are residing;

b.) Marriage Settlement – Where the marriage was recorded; and

c.) Admission of Paternity, Acknowledgement, Legitimation, Voluntary

Emancipation of Minor, and Parental Authorization or Ratification of Artificial

Insemination – where the birth of the child was recorded. (N)

✓ All legal instruments executed abroad shall be registered in the civil registry

office of Manila. (N)

➢ Affidavit of Reappearance – A sworn statement of the fact and circumstances

of reappearance shall be recorded in the civil registry office of the residence of

the parties to the subsequent marriage at the instance of any interested person,

with due notice to the spouses of the subsequent marriage and without prejudice

to the fact of reappearance being judicially determined in case such fact is

disputed. (Article 42, Family Code) (N)

➢ Affidavit of Acknowledgement/Affidavit of Admission of Paternity – It shall

be the duty of the parents or parent who executed the instrument of

acknowledgement to send the original copy to the civil registrar of the

municipality where the birth of the acknowledged child was registered not later

than twenty (20) days after the execution of the instrument, for registration in the

Register of Legal Instruments and proper annotation in the Register of Births.

(34a)

➢ Authorization or Ratification of Artificial Insemination – Children conceived

as a result of artificial insemination of the wife with the sperm of the husband or

that of a donor of them authorized or ratified such insemination in a written

instrument executed and signed by them before the birth of the child. The

instrument shall be recorded in the civil register together with the birth certificate

of the child. (Article 164, Family Code) (N)

➢ Legitimation by Subsequent Marriage of Parents – “Legitimation” is a remedy

by means of which those who in fact were not born in wedlock and should,

therefore, be considered illegitimate.

➢ Option to Elect Philippine Citizenship – The option to elect Philippine

citizenship in accordance with subsection (4) Section 1, Article IV, of the

Constitution shall be expressed in a statement to be signed and sworn by the

party concerned before any officer authorized to administer oaths, and shall be

filed with the nearest civil registry. The said party shall accompany the aforesaid

statement with the oath of allegiance to the Constitution and the Government of

the Philippine. (Section 1, C.A. No. 625) (N)

➢ Repatriation – The instrument of repatriation and the oath of allegiance to the

Constitution and the Government of the Philippines shall be filed in the Office of

246

the Civil Registrar of the city/municipality where the instrument was executed.

However, if the Philippine citizenship is re-acquired by naturalization, the order of

the court granting citizenship shall be recorded in the Register of Court

Decrees/Orders following the rules of registration of court orders.






Legitimation

1. Birth Certificate of the Child Philippine Statistics Authority

2. Marriage Contract of the parents issued by PSA


3. CENOMAR / Advisory on Marriages Philippine Statistics Authority

4. Affidavit of Legitimation executed by both parents

Notary Public

Other requirements may be required as the need arises


FEES TO BE PAID

PROCESSING TIME

PERSON RESPONSIBLE

1. Present the required document to the personnel-in-charge

1.1 Accept submitted required documents

1.2 Interview the client and examines the document

None

1 minute

5 minutes



Registration

Officer IV (Office of the City

Civil Registrar)


7. Issue the Order payment of the required fees

Php300 -Legitimation Php300 Affidavit of Paternity/Acknowledgement Php300 Affidavit to Use the Surname of the Father (AUSF)



247

Php500 -Authorization and Ratification of Artificial Insemination Php1,000 -Option to Elect Philippine Citizenship Php500 -Repatriation Php200 -Other Registrable Legal Instruments

3. Wait for the processing, approval and release of the document

3.1 Check if all supporting documents are duly authenticated/certified

a. 3 sets in case of registration of legal instruments

b. 4 sets in case

of court order/decree

3.2 Receive the application

3.3 Review the application for registration

None 5 minutes

1 minute

1 minute

Registration Officer IV (Office of the City Civil

Registrar)

-do-

-do-

248

3.4 Approve and

sign the application for

3.5 Annotate the

civil registry document affected by the legal instrument

2 minutes

5 minutes


Civil Registrar)



4. Claim the copy of the documents

4. Issue the registrant’s copy to the client




249

14. REQUEST FOR COPY ISSUANCE OF BIRTH, MARRIAGE AND

DEATH

Issuance of certified transcripts or copies of any certificate or document

registered in Iriga City, upon payment of the proper fees.




Who may avail: Document owner, Parents, Authorized Representative


The record of a person’s birth, marriage and death shall be kept confidential and no information relating thereto shall be issued on the request of the following:

a.) Concerned person himself (except Death)

b.) His spouse, his parent or parents, his direct descendants, or guardian or institution legally in-charge of him, if he is a minor

c.) The court or proper public official whenever absolutely necessary in administrative, judicial or other official proceedings to determine the identity of the child’s parents or other circumstances surrounding his birth and;

d.) In case of the parent’s death, the nearest kin.

1. Authorization Letter Document Owner

2. Valid ID of the Document Owner Document Owner

3. ID of the Requester Requester


FEES TO BE PAID

PROCESSING TIME

PERSON RESPONSIBLE

1. Submit Request Slip a. Receive the request

b. Verify the identity of the requester

None

1 minute

1 minute




2. Issue Orders of payment of

For Local Php100 -Birth Php100

1 minute Administrative Aide III


250

-Marriage Php100 -Death For Abroad Php300 -Birth Php150 -Marriage Php150 -Death



3.2 Issue Official

Receipt



4. Return to LCRO to submit the official receipt and wait for the issuance of the certification.


4.2 Verifies availability of the civil registry document in the computer database.

4.3 If the record is not found in the database, a manual search is done

4.4 Review the

document

None

1 minute

1 minute (database)

10 minutes (manual)

1 minute


(Office of the Civil Registrar)

-do-

-do-




251

4.5 The document is prepared through the computer system and printed out with no error

4.6 Reviews, approve and signs the certification

4.7 The

document is recorded in the logbook

4.8 The certification is issued to the client

3 minutes

1 minute

1 minute

1 minute






Civil Registrar)



Administrative

Aide III (Office of the City

Civil Registrar)

TOTAL Depends upon the

transaction 23 minutes

252

15. REQUEST FOR ENDORSEMENT OF CIVIL REGISTRY

RECORDS TO THE CIVIL REGISTRAR-GENERAL

As a rule, all civil registrars submit civil registry documents to the Office of the Civil

Registrar-General (OCRG) through their respective Philippine Statistics Authority

(PSA) provincial offices.

There are instances when the PSA National office cannot issue pertinent documents

to interested parties because records are not available in its archive; or the

requested documents are still being processed by the provincial office.

To facilitate the issuance of requested documents, the concerned Provincial

Statistics Officer (PSO) or Civil Registrar upon request by the interested party shall

endorse.

Office or Division: Office of the Civil Registrar Classification: Simple Type of Transaction: G2C – Government to Client Who may avail: Document Owner, Parents, Authorized Representative


1. Latest PSA Negative Certification (within 6 months) with 2 photocopies


CLIENT STEPS AGENCY ACTIONS FEES TO BE

PAID PROCESSING

TIME PERSON

RESPONSIBLE

1. Submits the Document for Endorsement

1.1 Checks and validates the document/requirements. Verify if PSA Negative Certification must be valid 6 months after issue

1.2 Verifies availability of the civil registry document in the archive

1.3 If the record

yields positive in the database, informs the client that the endorsement of the same shall proceed

None

1 minute

5 minutes

1 minute



-do-

-do-

253


2. Issue Orders of payment of

Php200 -Endorsement to PSA Php100 Certification Fee (Birth, Marriage, Death) Php50 Research Fee Php120 -Courier Fee




31 Accept the payment 3.2 Issue Official Receipt



4. Return to LCRO to submit the official receipt. Wait for the advice of the personnel-in-charge

a. Receive the official receipt

b. Reviews the entry in the document to be prepared

c. Prepares certification/certified true copy of the document and endorsement letter to PSA

d. Approve and

sign the document for

None

1 minute

2 minutes

5 minutes

1 minute









Civil Registrar)

254

endorsement

e. The document for endorsement is mailed through official courier service on the same day of application

f. The client is

advised to come back on the following working day to claim the transmittal copy of the document endorsed

Php120 -Courier Fee

Varies

1 minute (Client return

after 1 working Day)



(JRS Courier

Services)

(LBC)



5. Return to LCRO to claim the Transmittal copy for endorsement

5. The transmittal copy is recorded in the logbook and issue the document to the client attached with the official receipt of the courier service



TOTAL P590.00 1 day, 20 minutes

255

16. TRANSFER OF REGISTERED CIVIL REGISTRY DOCUMENTS

WRONGLY REGISTERED IN IRIGA CITY PURSUANT TO OCRG

MEMORANDUM CICULAR 91-6 (INCOMING)

Civil registry documents that are wrongly registered in Iriga City are transferred to

the civil registrar of the city or municipality concerned.






None


FEES TO BE PAID

PROCESSING TIME

PERSON RESPONSIBLE

1. Client presents the documents

1.1 Receives the documents presented

1.2 Verifies and

check the documents

None

1 minute

5 minutes

Registration Office IV


-do-


2. Issue Orders of payment

PHP200 1 minute Registration Office IV





1 minute

1 minute



4. Return to LCRO for the approval and release of the documents


4.2 Approve and sign the registration

4.3 The document is registered in the registry

None

1 minute

2 minutes

2 minutes




Civil Registrar)



256

book

5. Claim the document

6. Record in the log book and releases the document to the client

None 1 minute Registration Office IV



257

17. TRANSFER OF REGISTERED CIVIL REGISTRY DOCUMENTS

WRONGLY REGISTERED IN IRIGA CITY PURSUANT TO OCRG

MEMORANDUM CICULAR 91-6 (OUTGOING)

Civil registry documents that are wrongly registered in Iriga City are transferred to

the civil registrar of the city or municipality concerned.




Who may avail: All


None


FEES TO BE PAID

PROCESSING TIME

PERSON RESPONSIBLE

1. Submit Request 1.1 Receive the request

1.2 Verifies the availability of the Civil Registry document in the database

1.3 If record

yields positive in the database, informs the client that the transfer of the same to concerned LCRO shall proceed

None

1 minute

5 minutes

1 minute



-do-

-do-


2. Issue the Orders of Payment






PHP200 1 minute Cash Receipt Division


258

4. Return to LCRO and present the official receipt for the processing of documents


4.2 Review the documents before Preparation

4.2 Document is

encoded and printed

4.3 Transmittal is prepared

4.4 Reviews the

document

4.5 Approve and sign the civil registry document

None

1 minute

2 minutes

3 minutes

2 minutes

1 minute

1 minute





Administrative Aide

III (Office of the City

Civil Registrar)

-do-

Registration Officer

IV (Office of the City

Civil Registrar)


Civil Registrar)

5. Claim the requested document

5.1 Document is recorded in the logbook

5.2 Document is released to the client

5.3 Client is

advised to bring the Transmittal Letter to the concerned LCRO for proper action.

None

1 minute

1 minute

1 minute



Administrative Aide

III (Office of the City

Civil Registrar)




259

OFFICE OF THE CITY ADMINISTRATOR

260

IRIGA CITY INVESTMENT PROMOTION AND

BUSINESS ASSISTANCE CENTER (ICIPBAC)

EXTERNAL SERVICES

261

1. ISSUANCE OF CERTIFICATIONS

Certification is issued to all stakeholders of ICIPBAC for Certified True Copy/List of

Business, etc.

Office or Division: IRIGA CITY INVESTMENT PROMOTION AND BUSINESS ASSISTANCE CENTER


Type of Transaction: Government to Client

Who may avail: Selected Entities


1. Letter Request From the requestee


FEES TO BE PAID

PROCESSING TIME

PERSON RESPONSIBL

E

1. Submit the required documents for verification

1. Receive the required documents and check for completeness 1.1. Issue order of payment 1.2. Start processing the request

None

2 minutes

Administrative Aide

(ICIPBAC Office)

2. Pay the required fees at the cashier

2. Accept the payment 2.1 Issue Official Receipt reflecting the amount paid

PHP100

1 minute

LTOO I

(City Treasurer’s

Office)

3. Wait for the preparation and release of ICIPBAC Certification.

3. Prepare certification/s OIC-ICIPBAC signs the certification/s. 3.1 Release the certification/s

None

6 minutes

OIC-ICIPBAC

(ICIPBAC Office)


262

2. ISSUANCE OF CERTIFICATE OF INVESTMENT INCENTIVES

ICIPBAC per Ordinance No. 98-033 act as secretariat of the Iriga City Investment board acts on any presented application within ten (10) days from receipt thereof for whatever action taken there on by the Board. Afterwards, the appropriate Certification is issued as to the extent of incentives.

Office or Division: Iriga City Investment Promotion and Business Assistance Center


Type of Transaction: G2B – Government to Business

Who may avail: Business owners, entrepreneurs, proprietors


1. 2 copies of duly accomplished and notarized application form

ICIPBAC Office

2. Certificates of Registration with SEC or CDA

Respective Agency

3. Articles of incorporation/ partnership/cooperation

4. By-laws

5. Simplified project study, if capitalization is less than php 2.0 million.

6. 2 copies of Project Feasibility Study, if capitalization is more than Php 2.0 million

7. 2 copies of Board Resolution authorizing official representative to the Iriga City Investment and Incentives Board, if applicant is a corporation, partnership or cooperative

8. Application fee in the amount of Php 5,000.00



FEES TO BE PAID

PROCESSING TIME

PERSON RESPONSIBLE


1. Review/evaluate documents and check completeness of documentary requirements

None

10 minutes

Clerical Aide (ICIPBAC Office)

1.2 Calendar for Investment Board’s consideration

None 10 minutes

Investment Board Executive Director

(ICIPBAC Office)

2. Return to ICIPBAC Office to claim the Certificate of

2. Issuance / release of Certificate of

None

2 days Investment Board

Executive Director

263

Registration Registration

(ICIPBAC Office)

TOTAL None

2 Days, 20 Minutes

264

3. PROCESSING OF BUSINESS PERMIT (New and Renewal)

The Iriga City Investment Promotion and Business Assistance Center requires all business establishments in Iriga City to secure a permit as legal basis to operate. Office or Division: Iriga City Investment Promotion and Business Assistance Center


Type of Transaction: G2B – Government to Buisness Who may avail: Business owners, entrepreneurs, proprietors


1. Baranagay Business Clearance Respective Barangay

2. Market Clearance Market Office

3. City Terminal Clearance Iriga City Central Terminal 4. Community Tax Certificate Respective Baranagay or City Treasurer

5. Evidence Of Membership

5.1 Dti

5.2 Philhealth

5.3 Sec

5.4 Pag Ibig

5.5 SSS


PROCESSING TIME

PERSON RESPONSIBLE

1. Submit the required documents for initial verification

1. Receive 2. Record 3.Encoding of filled-up business application complete with requirements

BACKDOOR PROCESSING

1.City Engineer’s Office 2. City Health 3. Bureau of Fire Protection 4. Zoning 5. GSO

None

2 minutes

Clerical Aide

(ICIPBAC Office)


1. Assessment 2.Accept the payment

5 minutes

Local Revenue Collection


3. Return to the ICIPBAC Office for processing of Business Permit 3.2 Receive the

1. Printing 2.Release 3.Issuance of business permit and

None

10 minutes

OIC-ICIPBAC (ICIPBAC Office)

265

Business Permit and Business Plate

Business plate

TOTAL 17 Minutes

266

IRIGA CITY CENTRAL TERMINAL

EXTERNAL SERVICES

267

1. COLLECTION OF MONTHLY RENTALS

All Booking Offices & Stall occupants pay their monthly rentals on or before the 20th day of

the month. Penalties / interests is charged when payment is made after due date.

Office or Division: Office of the City Central Terminal



Who may avail: Booking Offices / Stall Owners


1. Order of Payment / Billing ICCT Cashier at the Administration Office


FEES TO BE PAID

PROCESSING TIME

PERSON RESPONSIBLE

1. Pay the reflected amount on the billing statement / order of payment.

1. Accept the payment. 1.1 Issue Official Receipt reflecting the amount paid.

Stalls: 875.00; 1,000.00; 1,250.00 1,700.00 3,350.00 Booking Office: 1,200.00 1,300.00 1,350.00

1 minute

Local Treasury Operation Officer

I (Office of the

Iriga City Central Terminal)

TOTAL 1 Minute

268

2. COLLECTION OF PARKING FEES & ISSUANCE OF CASH

TICKETS

All Public Utility Vehicles (PUV) parking at the Iriga City Central Terminal is issued a Cash

Ticket corresponding to the terminal parking fees before departure.




Who may avail: Driver / Conductor


1. PUV’s body / plate no. must be included / listed at the dispatcher’s log book / bulletin board.

At the dispatcher’s table


FEES TO BE PAID

PROCESSING TIME

PERSON RESPONSIBLE

1. Park the PUV at the designated departure area

1. Check on the list for the order of departure.

None 1 minute

Administrative Aide I / Administrative Aide III

(Office of the Iriga City Central Terminal)

2. Pay the required parking fee

2. Accept the payment 2.1 Issue cash tickets corresponding to the required amount. 2.2 Timer starts Bus-15 mins. Jeepney-15 mins. Multicab-2 mins. Filcab- 30 mins. (after 3 passengers)

Bus-30.00 Filcab-30.00

Jeepney-15.00

Multicab-8.00

1 minute (plus maximum of

30 mins.)



3. Prepare to leave the Parking Area

3. Dispatch the PUV at the parking area 3.1 Call for the next PUV in line

None



TOTAL 2 Minutes

269

3. ISSUANCE OF CERTIFICATIONS TO PUVs

Certification is issued to all ICCT registered Public Utility Vehicles (PUV) for their renewal of

LTFRB Franchise and other legal purposes.




Who may avail: Operator / Driver / Conductor


1. Photocopy of OR / CR 1. Land Transportation Office (LTO)


FEES TO BE PAID

PROCESSING TIME

PERSON RESPONSIBLE

1. Sign in the client log book

1. Give the log book to the client

None 1 minute

Administrative Aide I (Office of the Iriga

City Central Terminal)


2.Receive the required documents and check for completeness 2.1 Issue order of payment 2.2 Start processing the request

None 2 minutes



3. Pay the required fees at the cashier, ICCT Administration Office

3.Accept the payment 3.1 Issue Official Receipt reflecting the amount paid

100.00 1 minute

Local Treasury Operation Officer I (Office of the Iriga


4. Wait for the preparation and release of ICCT certification/s

4.Prepare certification/s 4.1 ICCT Chief Executive Officer signs the certification/s 4.2 Release the certification/s

None

6 minutes

Statistician Aide (Office of the Iriga


Chief Executive

Officer (Office of the Iriga


TOTAL P100.00 10 Minutes

270

4. ISSUANCE OF CLEARANCE FOR ANNUAL RENEWAL OF

BUSINESS PERMIT

Stakeholders, Booking Offices, Stall occupants seek clearances for the annual renewal of

Business Permits and other purposes.




Who may avail: Stakeholders, Booking Offices, Stall Occupants


1. Official Receipt of the latest payment of rentals and other fees

1. ICCT Cashier at the Administration Office


FEES TO BE PAID

PROCESSING TIME

PERSON RESPONSIBLE



None 1 minute





100.00 1 minute

Local Treasury Operation Officer I (Office of the Iriga


3. Wait for the preparation and release of ICCT clearance

3.Prepare clearance/s 3.1 ICCT Chief Executive Officer signs the clearance/s 3.2 Release the clearance/s

None

6 minutes

Statistician Aide (Office of the Iriga


Chief Executive

Officer (Office of the Iriga


TOTAL 8 Minutes

271

5. ISSUANCE OF IDENTIFICATION CARDS

Dispatchers are required to wear their prescribe IDs while performing their duties within the

City Central Terminal premises.




G2C - Government to Client

Who may avail: ICCT Dispatchers


1. Barangay Clearance Respective barangay

2. Community Tax Certificate Respective barangay / City Treasurer’s Office

3. 1 pc 1 x 1 picture


FEES TO BE PAID

PROCESSING TIME

PERSON RESPONSIBLE



None 1 minute Statistician Aide




None 3 minutes Statistician Aide

(Office of the Iriga City Central Terminal



100.00 1 minute

Local Treasury Operation Officer I

(Office of the Iriga City Central Terminal

4. Wait for the preparation and release of ID card

4.Prepare ID card 4.1 ICCT Chief Executive Officer signs the ID 4.2 Release the ID card

None 10 minutes

Statistician Aide (Office of the Iriga City

Central Terminal Chief Executive

Officer (Office of the Iriga City

Central Terminal)

TOTAL 15 Minutes

272

6. ISSUANCE OF REGISTRATION STICKERS

Local routes Public Utility Vehicles (PUV) regularly parking at the Iriga City Central Terminal

must be ICCT registered. Purposely for the monitoring of LTFRB franchised and legally

documented PUVs plying Iriga City.




G2C - Government to Client

Who may avail: Operator / Driver / Conductor


1. Physical presence of the PUV unit 1. Operator/driver /conductor

2. Original & photocopy of OR / CR 2.Land Transportation Office (LTO)

3. Original & photocopy of the Certificate of Public Conveyance (CPC)

3.Land Transportation Franchising & Regulatory Board (LTFRB) Office

4. Original copy of Deed of Sale (as need arises)

4.Copy of the buyer/operator

5. Original copy of Franchise (asneed arises)

5.Land Transportation Franchising & Regulatory Boad (LTFRB) Office


FEES TO BE PAID

PROCESSING TIME

PERSON RESPONSIBLE







None 5 minutes Administrative Aide I




50.00 1 minute

Local Treasury Operation Officer I


4. Wait for the preparation and release of ICCT Registration Sticker

4.Prepare registration sticker/s 4.1 ICCT Chief Executive Officer signs the sticker 4.2 Release the sticker

None

10 minutes

Statistician Aide (Office of the Iriga City

Central Terminal Chief Executive

Officer (Office of the Iriga City

Central Terminal

TOTAL 15 Minutes

273

7. PROVIDE PARKING SPACE FOR ALL PUV’s

Parking of Public Utility Vehicles (PUV) entering the Iriga City Central Terminal is on a first

come - first serve basis. A space is provided for them until their scheduled departure.




Who may avail: Driver / Conductor


1. Physical presence of the PUV / unit


FEES TO BE PAID

PROCESSING TIME

PERSON RESPONSIBLE

1. PUVs enter the City Central Terminal premises

1. Let the PUVs park at their designated space

None 5 minutes

Administrative Aide I Administrative Aide

III (Office of the Iriga


2. Approach the dispatching table for enlistment.

2. List the PUV Body / Plate Number at the log book / board for the order of departure

None 1 minute

Administrative Aide I Administrative Aide

III (Office of the Iriga



274

OFFICE OF THE CITY CIVIL SECURITY UNIT

EXTERNAL SERVICES

275

1. INFORMATION AND PUBLIC ASSISTANCE

Office or Division: Civil Security Unit


Type of Transaction: G2C-Government to Client

Who may avail: All


NONE NONE

CLIENT STEPS

AGENCY ACTIONS

FEES TO BE PAID

PROCESSING TIME

PERSON RESPONSIBLE

1. Sign Logbook for the office

1. Building Guard Give the logbook to the client

None 1 minute

Building Guards (Civil Security Unit

Office)

2. Request/ask for the assistance

2. Assist the client by courting to the proper office

None 5 minutes

Building Guards (Civil Security Unit

Office)


276

2. FURNISHING OF MAYOR’S PERMIT

Furnishing Mayor’s Permit in the Civil Security Unit (CSU) is mandatory. The Civil Unit Security Traffic Enforcers secure the traffic and the public safety and assistance along major streets of the city. The Office of the Civil Security Unit shall be informed in advance of any occasions within the city.

Office or Division: Office of the City Civil Security Unit



Who may avail: All


1. Copy of Mayor’ Permit Office of the City Mayor


FEES TO BE PAID

PROCESSING TIME

PERSON RESPONSIBLE

1. Sign in the Client Log Book in the office


None 1 minute


Administrative Officer III CSU Staff

(Civil Security Unit Office)

2. Submit the Mayor’s Permit

2. Verify the Mayor’s Permit and Received

None 3 minutes


Administrative Officer III CSU Staff

(Civil Security Unit Office)


277

3. PUBLIC SAFETY TO THE MOTORIST AND PEDESTRIANS

Motorists and pedestrians shall be safe and secured while on the road and on the pedestrians, respectively, the City streets. The Civil Security Unit Traffic Enforcers are always ready to help.

Office or Division: Civil Security Unit



Who may avail: All


None None


FEES TO BE PAID

PROCESSING TIME

PERSON RESPONSIBLE

1. Go to traffic enforcer

1. Traffic Enforcer received the problem

None 5 minutes

Traffic Enforcer (Civil Security Unit

Office)

2. Inform the enforcer of the problem

2.Traffic Enforcer pay attention of problem received

None 10 minutes

Traffic Enforcer (Civil Security Unit

Office)

3. Wait for the resolution of the problem

3. Traffic Enforcer resolved the problem

None


278

OFFICE OF THE CITY LIBRARY

EXTERNAL SERVICES

279

1. SECURING LIBRARY IDENTIFICATION CARD

Hundreds of clients frequently visited to the City Library of Iriga City for researcher,

reading and studies, both professionals, students, and retirees were our clientiles.

Some of the benefits they are enjoying the use of computers and borrowing of books

for their researches and studies, and the office requires every clients to secure

library Identification Card for their identifications and for the continues usage of the

facilities and of the reading materials.

Office or Division: City Public Library



Who may avail: All


1.Library Identification Card Office of the City Public Library


FEES TO BE PAID

PROCESSING TIME

PERSON RESPONSIBLE

1. Sign in the client logbook at the information desk



Library)

2. Submit the required documents

2. Received the required document and check for completeness


Library)

3.Pay the required fees of P200 at the City Treasurer Office

3.1 Accept the payment 3.2 Issue Official Receipt

P200 3 minutes Cash Receipt Division


4. Return to the office of city library

Check the official receipt

None 1 minutes City Librarian (Office of the City

Librarian)

5. Go back to the office of the City Library after 4 days to claim the card

Prepared the card for printing and

4 days City Librarian (Office of the City

Librarian)

TOTAL P200.00 4 Days and 7 Minutes

280

PUBLIC EMPLOYMENT SERVICES OFFICE

EXTERNAL SERVICES

281

1. LOCAL EMPLOYMENT ASSISTANCE

A wide variety of employment created and provided by a local employer, business,

charity, company, government, nonprofit organization, public sector organization,

private sector organization, service provider or voluntary sector organization in a

local area for a local population.

Office or Division: Office of the Public Employment Services




Who may avail: All


Resume or Bio data with picture

Photocopy of Certificate of Employment (if any)

Previous employer/company

Photocopy of National Certificate (NC) from TESTA (if any)

TESDA


FEES TO BE PAID

PROCESSING TIME

PERSON RESPONSIBLE

1. Check for Job Vacancies Proceed to Iriga City Hall and check the PESO Job Advertisements outside PESO office. Take note of the vacancy and the name of the company/agency.

None Applicant

2. Submit Application

Register and submit resume or bio data specifying the company and position applied for.

2. Logbook registration of the applicants

None 1 minute

Administrative

Aide I Administrative

Aide (PESO Office)

3. Provide & evaluate SRS Form accomplished by applicant

3. Evaluate completeness of NSRP info by the applicant

None 2 minutes

Administrative

Aide I (PESO Office)

4. Assess/Interview,

4. Interview and

None

10 minutes

OIC-PESO

282

conduct career guidance and employment orientation to applicant and job matching and issuance of job referral to qualified applicant. Non-qualified applicants were either referred to TESDA for skills assessment, further training or informed accordingly of the job matching deficiency

conduct career & employment coaching to the applicant

Manager (PESO Office)


283

2. OVERSEAS EMPLOYMENT ASSISTANCE




Who may avail: All


Resume or Bio data with picture All Applicants

Photocopy of Certificate of Employment (if any)

Photocopy of National Certificate (NC) from TESTA (if any)


FEES TO BE PAID

PROCESSING TIME

PERSON RESPONSIBLE

1. Register and submit Resume/Bio data at PESO Office

1. Give the logbook to the applicant

None 2 minutes

Administrative


Aide (PESO Office)

2. Provide NSRP Form to be accomplished by applicant

2.Give NSRP form to the applicant

None 2 minutes

Administrative


3. Assess/interview, conduct career guidance and Pre-Employment Orientation to applicant

3.Interview, conduct career guidance and pre-employment orientation to the applicant

None 10 minutes

OIC-PESO Manager

(PESO Office)

4. Assist applicant in online browsing for job vacancies of licensed recruitment agencies through POEA website

4.Assist applicant in online browsing for job vacancies

None 10 minutes

OIC-PESO Manager

(PESO Office)


284

3. REQUEST FOR SPECIAL RECRUITMENT ACTIVITY

Local and Overseas Recruitment Agencies who wants to conduct Local Recruitment

or Special Recruitment Activity (SRA) in the city must have an Authority from the City

Mayor’s Office through the PESO.




Who may avail: All


1. Letter request addressed to CMO through PESO indicating the date or dates of SRA with enclosed job orders approved by POEA, Company Profile, valid agency license and Business Permit

2. No Objection Certification (NOC) from the CMO through PESO

Office of the City Mayor


FEES TO BE PAID

PROCESSING TIME

PERSON RESPONSIBLE

EMAILED REQUEST FOR SRA

1. Printing/Encoding Print the letter None 1 minute

Administrative

Aide I Admin. Aide

(PESO Office)

2. Evaluation/Verification of attached documents/date availability

Verify document & the Availability date for SRA

None 3 minutes

OIC-PESO Manager

3. Preparation of Objection or No Objection Certificate (NOC)

Encode the (NOC) None 5 minutes

Administrative


Aide (PESO Office)

4. Electronic forwarding of Objection or No Objection Certificate (NOC)

E-mail the (NOC) None 1 minute

OIC-PESO Manager

HAND CARRIED REQUEST FOR SRA

1. Receiving/Recording of Request

1. Received the letter request for SRA of the requesting agency

None 1 minute

Administrative


285

1.1Evaluation/Verification of attached documents/date availability 1.2 Verify documents & the availability date of SRA

None 3 minutes OIC-PESO Manager

(PESO Office)

1.3 Encode & E-mail the NOC to the request agency

None 1 minute

Administrative


1.4 Review the NOC letter & sign

None 1 minute

Administrative


2. Return to PESO Office to claim the No Objection Certificate (NOC)

2. Issue the No Objection Certificate to the client

None 1 minute

Administrative



286

PUBLIC INFORMATION OFFICE

EXTERNAL SERVICES

287

1. REQUEST FOR ASSISTANCE FOR COMPUTER AND INTERNET

CONNECTIVITY REPAIRS

Broken-down City-owned computer/equipment will be serviced for repair or

replacement as needed.

Office or Division: Public Information Office



G2G – Government to Government

Who may avail: All government offices/agencies


None


PROCESSING TIME

PERSON RESPONSIBLE

1. Sign in the Client’s Logbook.


None 1 minute Officer of the day (Public Information

Office)

2. Provide the IT Specialist with the type of equipment and the nature of the supposed breakdown. Client can bring the equipment with them or, if it is not possible, the technician can go to the client’s office.

2.1 Assess the equipment for repair. 2.2 Request for replacement parts if needed. 2.3 Complete repair of equipment. 2.4 Test equipment in the presence of requesting office personnel. 2.5 Have client sign the Accomplishment Logbook.

None 1 hour (Processing time

may vary depending on the extent of problem and availability of replacement

parts

IT Specialist (Public Information

Office)

TOTAL None 1 Hour and 1

Minute

288

2. REQUEST FOR DOCUMENTATION COVERAGE

Events of the city requiring official video graphic and photographic documentation.






Invitation Letter or Office Memo Requesting Office


PROCESSING TIME

PERSON RESPONSIBLE

1. Sign in the Visitor’s Logbook.


None 1 minute Officer of the day (Public

Information Office)

2. Submit the Invitation Letter or Office Memo.

2. Receive the Invitation Letter or Memo and check the details of the event. 2.1 Check office schedule if an event has already been scheduled for the same date and time. 2.2 If no event has been scheduled, schedule the new event. 2.3 If an event has already been scheduled with the same date and time, check office logistics and manpower, make new arrangements to accommodate to the requirements for covering the two events, then schedule the new event. 2.4 Confirm event has been scheduled with the client.

None 5 minutes Administrative Officer (Public

Information Office)


289

3. REQUEST FOR PICTURES AND/OR VIDEOS

Information about the City are available at the PIO.



Type of Transaction: G2C – Government to Client and G2G – Government to Government

Who may avail: All


Request Letter addressed to the City Requesting office or client

Administrator thru the Public Information

Officer


FEES TO BE PAID

PROCESSING TIME

PERSON RESPONSIBLE




Office)

2. Submit Request Letter. Client must provide the storage device for the soft copies of the pictures/videos.

2.1 Verify the details of the request. 2.2 If data is available, provide a copy to the client. 2.3 Have client sign the Accomplishment Logbook.


(Public Information Office)


290

4. REQUEST FOR POSTING IN THE IRIGA CITY OFFICAL WEBSITE

AND FACEBOOK PAGE

Information required to be disseminated for proper posting in City’s official website

(www.iriga.gov.ph) or official Facebook (https://www.facebook.com/irigacityofficial/).






None


FEES TO BE PAID

PROCESSING TIME

PERSON RESPONSIBLE




Office)

2. Provide the details of the event to be posted. If available, also provide soft copies of pictures or videos.

2.1 Verify the details of the event to be posted for accuracy. 2.2 Create documentation for posting. 2.3 If pictures are available, edit pictures using the Office template. 2.4 Post to the official website and/or Facebook page after proofreading.


(Public Information Office)


291

UNIT FOR SPORTS DEVELOPMENT

EXTERNAL SERVICES

292

1. REQUEST FOR THE USE OF SPORTS EQUIPMENTS Safeguard and guarantee the availability of government properties for public use, abiding

with legal terms and conditions for proper use and the guarantee of its safe return.

Office or Division: Unit for Sports Development



Who may avail: All


1. 3 copies of Request Letter City Sports Office

2. Request form City Mayor’s Office

3. Release and return form


PROCESSING TIME

PERSON RESPONSIBLE

1. Submit the Letter of Request at the City Mayor’s Office and logbook in client logbook

1. Receive the Letter of Request 1.1 Record in the logbook

None 2 minutes

3 minutes


(City Sports Office)

2. Fill up the request form and submit for evaluation

2. Evaluate the request form 2.1 Verify the availability of the requested materials/equipments

None

None

10 minutes

15 minutes



3. Wait for the approval and release of the request

3. Approval of the request 3.1 Issue the copy of the approved request

None

None

5 minutes

25 minutes

Officer in Charge Sports



293

2. SUBMISSION OF SPORTS EVENT PROPOSAL The submission of Sports Event Proposal is to avoid unnecessary and unofficial

accommodation of sports event proposal. Proper screening and validation process must be secure by the proponent to ensure effectiveness and legitimacy of the proposed event. Office or Division: Unit for Sports Development



Who may avail: All


1. Proposal Letter address to the City Mayor

Sports Office/City Mayor’s Office

2. Program/Event Design Sports Office

3. Budgetary Requirements


FEES TO BE PAID

PROCESSING TIME

PERSON RESPONSIBLE

1. Log in the client’s logbook and submit the proposal letter to the office receiving clerk

1. Give the logbook to the client 1.1 Receive the proposal letter

None 2 minutes



2. Undergo an interview about the proposal

2. Conduct interview to verify and validate the proposal preliminary

None 1 hour



3. Arrange meeting with the City Mayor and the Sports Office

2.1 Schedule for meetings with the City Mayor and the organizer.

None 5 minutes

Officer in Charge (City Sports

Office)

4. Attend meeting for the finalization of details

3. If approved by the City Mayor, OIC-Sports, Program and Events Coordinator, Proponent will meet for planning, budgeting, coordination and finalization of

None

3 hours

Officer in Charge


294

details of the event

TOTAL None 3 Days, 9 Hours, 8 Minutes

295

3. SECURING VENUE PERMIT

To ensure and safeguard government places/ properties for public use with terms and conditions complying the requirements that are mandated by Local ordinance, ensuring public use.

Office or Division: Unit for Sports Development



Who may avail: All

CHECKLIST OF REQUIREMENTS WHERE TO SECURE 1. Availability of the venue Sports Office 2. Letter request (with proper details) City Mayor’s Office 3. Request form 4. Mayor’s permit City Mayor’s Office

5. Official Receipt City Treasurer Office


FEES TO BE PAID

PROCESSING TIME

PERSON RESPONSIBLE

1. Sign in the client logbook


None 2 minutes Administrative Aide I (City Sports Office)

2. Submit 3 copies of letter request

2. Accept the letter request 2.1 Temporary blocking of the availability of venue 2.2 Initial and attached the approved letter request

None

None

None

2 minutes

1 minute

1 minute

Client

Administrative Aide I (City Sports Office)

Officer in charge (City Sports Office)

3. Pay the required fee at the City Treasurer’s Office


4 minutes Cash Receipt Division


4. Return to the Sports Office for the issuance and release of Mayor’s Permit

4. Issue the copy of Mayor’s Permit to the client 4.1 Furnish copy of the approved permit to the concerned offices

None

None

10 minutes

10 minutes

Sec. to the Mayor (City Mayor’s Office)


296

OFFICE OF THE CITY TOURISM

EXTERNAL SERVICES

297

1. ISSUANCE OF PERMIT TO CLIMB

The City Tourism Office releases and regulates the Permit to Climb at Mt. Asog for the safety of the climbers and for protection of the flora and fauna.

Office or Division: City Tourism Office



Who may avail: All


1. Letter Request signed by the Climber(s).

Requestor

2. Valid ID’s Requestor


PROCESSING TIME

PERSON RESPONSIBLE

1. Sign in the client log book in the office


Officer of the Day (Tourism

Information Center)

2. Submit letter request to the Person In-Charge in releasing the Permit to Climb including the date, location and list of participants.

2. Received the required documents and check for completeness and validity. 3.1 The person in-charge prepares the permit and the waiver, 3.2 Recommends for the approval of the permit. 3.3 Release of initially signed permit

None

None

5 minutes

5 minutes

Officer of the day (Tourism

Information Center)

Person In-charge

(Tourism Information Center)

4. Comply the signatories of the permit which includes the Barangay LGU of the trail entrance, City Disaster Risk Reduction and Management Office (CDRRMO), & Philippine National Police

None 1 hour Barangay LGU

CDRRMO PNP

298

(PNP).

5. Submit to the Tourism Information Center for Tourism Officer’s approval.

5.1 The City Tourism Officer evaluates and approves the Permit to Climb. 5.2 Person In-Charge coordinates for the mountain guide and orientation schedule.

None 10 minutes City Tourism Officer Person In-Charge

(Tourism Information Center)

6. Claim the approved permit

6. Issue/release the approved permit. None 1 minute

City Tourism Officer (City Tourism

Office)

ONE HOUR BEFORE THE HIKE 7. Attend Client’s Orientation

7. Conduct orientation to the client about the do’s and don’ts during the climb including the cancellation / revocation of issued permit due to pending danger (heavy rain, landslide) on the date of their climb for their safety, together with the disciplinary action of non-compliance thereof.

None 15 minutes

Person In-charge and Mountain

Guide (Tourism

Information Center)

TOTAL None 1 Hour & 37

Minutes

299

2. RESEARCH ASSISTANCE

The City Tourism Office may render assistance by providing the necessary information to various types of researchers.



Type of Transaction: G2C – Government to Client, G2B – Government to Business entity, G2G - Government to Government employee or official

Who may avail: All


1. Letter request stating the scope of the information needed in the study. It must be signed by the researcher(s).

Requestor


FEES TO BE PAID

PROCESSING TIME

PERSON RESPONSIBLE




(City Tourism Office)

2. Submit Letter Request to the Person In-Charge.

2.1 Receive the letter request 2.2 Officer of the day forwards the communication to the Person In-Charge. 2.3 Person In-Charge interprets and clarifies the required output. 2.4 Set scheduled date for the release of the desired output/data. 2.5 Record the request in the logbook/record folder. 2.6 Person in-charge prepares the desired/available output/data.

None

None

10 minutes

2 days

Officer of the day Person In-charge


Person In-charge (City Tourism

Office)

300

4. Return to Tourism Office to follow up the requested data

4. Requested data provided to the researcher/client None 1 hour

Person In-charge/ City Tourism Officer


TOTAL None 2 Days, 1 Hour and 11 Minutes

301

3. REQUEST FOR CULTURAL PERFORMERS

The City Tourism Office through the Culture and Arts Section offers presentation of cultural performers to different groups and organizations.




G2C – Government to client, G2B – Government to Business entity, G2G, Government to government employee or official

Who may avail: All


1. Letter of Intent/Request Requestor


FEES TO BE PAID

PROCESSING TIME

PERSON RESPONSIBLE





2. Submit the letter request

2. Receive the required documents and forwarded to the Tourism Officer. 2.1 Forward the letter to the Office of the City Mayor for appropriate action.

None

1 minute

2 minutes

Officer of the Day (City Tourism

Office)


Office)

4. Wait for the feedback and approval of the request

4. Notify the requesting party through written / oral communication of the feedback to the request.




302

4. TOURISM ENTERPRISE ACCREDITATION ASSISTANCE

The City Tourism Office may render assistance by providing the necessary information and coordination for the accreditation of tourism related establishments. DOT Accreditation is a certificate issued by the department recognizing the holder as having complied with its minimum standards in the operation of the establishment concerned which shall ensure the safety, comfort, and convenience of the tourists.



Type of Transaction: G2B – Government to Business

Who may avail: Tourism Enterprises


1. Valid Mayor’s Permit and/or Business License from the Local Government Unit (Photo copy)

Office of the City Mayor

2.1 If single proprietorship, valid DTI Business name Certificate (photo copy) 2.2 If Corporation/Partnership, SEC Registration Certificate and Articles of Incorporation and its By-Laws (photo copy) 2.3 If Cooperative, Articles of Cooperation and its By-Laws (Upload only the following pages: 1st page with seal, page with primary purpose, list of incorporators, and capitalization.) (photo copy)

DTI (Department of Trade and Industry) SEC (Security and Exchange Commission) Requestor

3. Notarized Application Form (Note: with List of Names of all officials and employees (with office designation and Nationality)

Tourism office or website of DOT (Department of Tourism)

4. Other documents as deemed necessary

Requestor


FEES TO BE PAID

PROCESSING TIME

PERSON RESPONSIBLE

1. Sign in the client log book in the office.




303

2. Request a copy and fill up the appropriate application form 2.1 Applicant may also request for Assessment Checklist to serve as guide considerations for the ocular assessment.

2. Provide the Application Form 2.1 Provide Assessment Checklist

None 15 minutes Person In-charge


3. Submit the application form together with the other appropriate requirements.

3. Received the application form and the other appropriate requirements for assessment and check for completeness.

None 2 minutes Person In-charge


4. Applicant shall prepare its facilities, original documents and accreditation fee for a surprise ocular assessment.

4. Coordinate with the Department of Tourism (DOT) 5. Coordination with the DOT and client for the feedback and awarding.

PHP 180 – 5,000 (Shall

be collected by the

Department of Tourism Regional

Office Assessor.

None

10 days

6 days

City Tourism Office/DOT/Perso

n In-charge

City Tourism Office/DOT/

Person-In-charge

6. Attend awarding of Certificate if Accreditation

6. Organize/set schedule for Awarding of Certificate of Accreditation

None 30 minutes City Tourism Office/DOT/

Person-In-charge

TOTAL Depends on

the transaction

16 days & 48 minutes

304

5. TOURISM INFORMATION ASSISTANCE The City Tourism Office may render assistance by providing basic information related to the functions of the office to all kinds of clients through the Tourist’s Information Assistance Center.



Type of Transaction: G2C – Government to client

Who may avail: All


None None


PROCESSING TIME

PERSON RESPONSIBLE




Office)

2. Submit letter request

2. Provide the data needed to the client None 15 minutes

Officer of the day (City Tourism

Office)


305

CITY DISASTER RISK REDUCTION

MANAGEMENT OFFICE

EXTERNAL SERVICES

306

1. ISSUANCE OF CERTIFICATION

a. AFFECTED BY DISASTER/CALAMITY

b. ATTENDANCE/COMPLETION TO DRRM TRAININGS

c. EMPLOYMENT/ON THE JOB TRAINING CERTIFICATE

d. BDRRMFIP Certification

✓ After the occurrence of disaster, residents of Iriga may request for certification affected by disaster for specific purposes.

✓ Employment Certificate/On the Job Training Certificate maybe given to verified employees/volunteers of CDRRMO.

✓ For walk-in clients who are required to secure certificate of attendance as their requirement to transact on the other offices.

✓ Certificate of Training to renew Trimobile franchise at MTOP office, after they have attended the required training.

✓ Permit to Climb- securing permit is a must prior to their climb with local tour guide and contact details.

✓ For BDRRMFIP- each barangay shall present their AIP of the following year to the panel per schedule provided by the Review Committee.

A. AFFECTED BY DISASTER/CALAMITY

Office or Division: Research and Planning Division



Who may avail: Residents of Iriga


1. 2 copies of Barangay Certificate attesting residency.

Respective Barangay

2. Filled-up Request form CDRRMO

3. community tax certificate Barangay or City Hall


FEES TO BE PAID

PROCESSING TIME

PERSON RESPONSIBLE

1. The applicant shall register in the visitor’s logbook & filling of request form

1. Review filled-up form

None 2 minutes Officer of the Day (CDRRM Office)

2. Present required documents

2. Encode and print requested certification

None 3 minutes CDRRM Staff

(CDRRM Office)

3. Processing time, wait for release

3. Review and signature of Division Head

None 2 minutes LDRRMO III

(CDRRM Office)

3.1 Head of None 2 minutes OIC-CDDRMO

307

Office shall sign the certificate

(CDRRM Office)

4. Claim the certificate 4. OD shall record and release the signed certificate

None 1 minute CDRRM Staff

(CDRRM Office)


B. ATTENDANCE/COMPLETION TO DRRM TRAININGS/WORKSHOPS




Who may avail: Barangay Officials, Trainees, Schools


- filled-up Request form CDRRMO


FEES TO BE PAID

PROCESSING TIME

PERSON RESPONSIBLE




1.1Encode and print requested certification

None 3 minutes

CDRRM Staff (CDRRM Office)

1.2 Review and signature of Division Head

None 2 minutes

LDRRMO III LDRRMO II LDRRMO I

(CDRRM Office)

1.3 Head of Office shall sign the certificate

None 2 minutes

OIC-CDDRM (CDRRM Office)

2. Claim the Certificate of Completion

2. OD shall record and release the signed certificate


(CDRRM Office)


308

C. EMPLOYMENT/ON THE JOB TRAINING CERTIFICATE




Who may avail: Students who undergone OJT, employees


- filled-up Request form CDRRMO


FEES TO BE PAID

PROCESSING TIME

PERSON RESPONSIBLE




1.1 Encode and print requested certification


(CDRRM Office)

1.2 Review and signature of Division Head

None 2 minutes Division Heads

(CDRRM Office)

1.3 Head of Office shall sign the certificate

None 2 minutes OIC-CDRRM

(CDRRM Office)

2. Claim the Certificate of Employment/OJT

2. OD shall record and release the signed certificate


(CDRRM Office)


D. BDRRMFIP Certification



Type of Transaction: G2G/G2C – Government to Government/Government to Client

Who may avail: Barangay DRRM Committee (BDRRMCs)


- 5copies of BDRRMFIP BDRRMC

- 1 set of reviewed plan with attachments: > message of the Barangay Captain > barangay profile > Hazard Maps > lists of Vulnerable families per hazard > updated directory of the BDRRMC

BDRRMC

schedule of review CDRRMO

309


FEES TO BE PAID

PROCESSING TIME

PERSON RESPONSIBLE

1. All barangay shall submit 1 copy of the plan to be presented for initial review and scheduling;

1. OD shall logbook 1.1 initial review of the plan


(CDRRM Office)

2. Each barangay shall present their BDRRMFIP of the following year on the date scheduled by the Review Committee.

2 presentation Date: the Review Committee shall make their remarks and recommendations to the presenting barangay

None

depending on the

presentation of Plans

Review Committee

3. Submission of Revised and approved BDRRMFIP

3 Review 5 copies of approved BDRRMFIP with required attachments

None 5 minutes LDRRMO III

(CDRRM Office)

4. Claim the Certificate of Review

4. Release of Certification of Review

None CDRRM Staff

(CDRRM Office)


310

2. CALL TAKER ASSISTANCE FOR FIRE INCIDENTS AND POLICE

ASSISTANCE

For other emergencies that needs BFP and PNP assistance.

Office or Division: Operations and Warning Division



Who may avail: Residents of Iriga City


- Information from the caller (to be asked by the call taker)

Caller who needs an assistance


FEES TO BE PAID

PROCESSING TIME

PERSON RESPONSIBLE

1. Caller has to call over emergency hotline numbers

1. Call interrogation and data gathering

None 1 minute Call Taker on

Duty (CDRRM Office)

1.1 Information will be relayed to the concerned resource


Duty (CDRRM Office)

1.2 The call taker will ask the caller if there are any other concerns that needs the call takers help. If non, the call taker will ask the caller to drop the call if the resource asked have arrived


Duty (CDRRM Office)


311

3. REQUEST FOR BUILDING EARTHQUAKE EVACUATION

PLANNING WORKSHOP/ EARTHQUAKE DRILL/ EMERGENCY

PREPAREDNESS

Orientation and information dissemination about above topics.






- Letter request specifying what seminar is needed

Requesting office/ school/ agency/ business establishments


FEES TO BE PAID

PROCESSING TIME

PERSON RESPONSIBLE

1. Letter sent thru email or personal visit at our office

1. Letter received None 1 minute Call Taker on

Duty (CDRRM Office)

1.1 Letter will be forwarded to LDRRMO for approval

None 2 minutes OIC-CDRRMO

(CDRRM Office)

1.2 Letter will be forwarded to Operations and Warning Division Head for booking and confirmation of date

None 3 minutes LDRRMO II

(CDRRM Office)

TOTAL 6 Minutes

312

4. REQUEST FOR DRR-CCA DATA AND REPORTS

There is increasing recognition that disaster risk reduction (DRR) should include

climate change adaptation (CCA). CCA and DRR have been developed by different

communities, but the aim of both is to reduce vulnerability and hazard exposure in

order to increase resilience to the potential adverse impacts of climate extremes.

Both DRR and CCA require collaborative and coordinated actions. The integration of

the two fields provides opportunities to strengthen the common parts and improve

the management of present and future hazards and risks. Moreover, it is commonly

accepted that development and sustainable goals may be facilitated by integrating

CCA into DRR. Just as importantly, the lack of integration of these fields will lead to

redundant and conflicting responses.




G2G/G2C – Government to Government/Government to Client

Who may avail: Barangay DRRM Committee (BDRRMCs)


- Request letter requestee


FEES TO BE PAID

PROCESSING TIME

PERSON RESPONSIBLE

1. The requesting party shall register in the visitor’s logbook

1. OD shall review the Request Letter and shall be forwarded to concerned divisions/sections

None 5 minutes

Carpenter Foreman

CDRRM Staff (CDRRM Office)

1.1 Feed backing and or dialogue with the concerned Division Head

None

depending on the topics and

concerns raised

LDRRMO III (CDRRM Office)

2. Claim the requested data

2. Release of available data

None 5 minutes Division Heads

(CDRRM Office)


313

5. REQUEST FOR EARTHQUAKE DRILL

This service offered by the CDRRMO is to provide knowledge and skills regarding

emergency preparedness particularly before, during and after earthquake.

Office or Division: TRAINING DIVISION


Type of Transaction: G2G/G2B – Government to Government/Government to Business

Who may avail: Business Establishment, Schools and other


Request Letter addressed to the City Mayor thru the Head of Office.

Provided by the applicant/client


FEES TO BE PAID

PROCESSING TIME

PERSON RESPONSIBLE

1. The applicant shall register in the Log book and have the letter received by the OD

1. The OD assist the client

None 1 minute Officer of the Day (CDRRM Office)

2. Letter forwarded to Administrative and Training Division to review the availability of the proposed schedule

2. The OD will forward the letter to the Division Head for review

None 2 minutes LDRRMO I

(CDRRM Office)

3. Letter forwarded to the Head of Office for approval

3. The Head of Office will approve the letter

None 1 minute OIC-CDRRMO

(CDRRM Office)

4. Forwarded to the administrative and Training Division for booking of request and release of approved request letter

4. The Division Head will plot the schedule and discuss other matters.

None 1 minute LDRRMO I

(CDRRM Office)

5. Forwarded to the Officer of the Day for filing

5. The OD will keep the letter for filing.

None 1 minute Officer of the Day (CDRRM Office)


314

6. REQUEST FOR INTER-FACILITY TRANSFER

Trauma and medical cases that needs a special equipment and emergency

medical technician ambulance assistance.






- Data needed for IFT Initiating medical facility

- Referral from the initiating facility for the patient

Initiating facility

- Advanced call made by the initiating facility

Initiating facility

- Nurse to accompany the patient en route

Initiating facility


FEES TO BE PAID

PROCESSING TIME

PERSON RESPONSIBLE

1. Call EOC thru hotline/Initiating facility will call EOC

Call interrogation by call taker on duty

None 2 minutes Call taker on

Duty (CDRRM Office)

Call taker will verify information and gather data needed for IFT from the initiating facility


Duty (CDRRM Office)

2. The Initiating facility will have to call EOC to confirm if the patient has clearance

EMS will be dispatched by the Call taker


Duty (CDRRM Office)

The transfer time will depend on the distance and location of the receiving facility

None EMS on Duty

(CDRRM Office)


315

7. REQUEST FOR MEDICAL STANDBY OR AMBULANCE STANDBY

Medical standby or ambulance standby may be requested during special events.






- Letter request for the event specifying the date and venue

NA


FEES TO BE PAID

PROCESSING TIME

PERSON RESPONSIBLE

1. Send letter to the office or Email

1. Letter will be received

None 1 minute Officer In Charge (CDRRM Office)

1.1 Letter will be forwarded to LDRRMO for Approval

None 2 minutes OIC-CDRRMO

(CDRRM Office)

1.2 Letter will be forwarded to Operations and Warning Division Head for booking and confirmation of date

None 3 minutes LDRRMO II

(CDRRM Office)

TOTAL 6 Minutes

316

8. REQUEST OF TODA ID LOST/REPLACEMENT

This service offered by the CDRRMO is to provide replacement of lost ID’s as part of

the requirement in renewal of franchise in MTOP office.

Office or Division: Training Division



Who may avail: Tricycle Drivers


Attendance from the previous trainings Provided by the office

Affidavit of Loss Police Station


FEES TO BE PAID

PROCESSING TIME

PERSON RESPONSIBLE


1. The OD assist the client

None 30 seconds Officer of the Day (CDRRM Office)




(CDRRM Office)




(CDRRM Office)

4. Forwarded to the administrative and Training Division approved request letter

4. The Division Head will provide replacement None 1 minute

CDRRMO Staff (CDRRM Office)


5. The OD will put in the logbook for certification release.

None 30 seconds Officer of the Day (CDRRM Office)


317

9. REQUEST FOR TRAINING

This service offered by the CDRRMO is to provide knowledge, skills and training on

disaster preparedness of the client/ applicants.




Who may avail: All


Request Letter addressed to the City Mayor thru the Head of Office.

Provided by the applicant/client


FEES TO BE PAID

PROCESSING TIME

PERSON RESPONSIBLE



None

30 seconds Officer of the Day (CDRMM Office)




(CDRMM Office)




(CDRMM Office)

4. Forwarded to the administrative and Training Division for booking of request and release of approved request letter

4. The Division Head will plot the schedule and discuss other matters.

None 1 minute LDRRMO I

(CDRMM Office)


5. The OD will keep the letter for filing.

None 30 seconds Officer of the Day (CDRMM Office)


318

10. REQUEST FOR TRAINING CERTIFICATES

To provide certification to those who undergone the trainings conducted by CDRRMO

Officer.




Who may avail: Applicants who undergone training from CDRRMO.


Attendance sheet from previous conducted training.

Provided by the office


FEES TO BE PAID

PROCESSING TIME

PERSON RESPONSIBLE

1. The applicant shall register in the Log book and have the information received by the OD


None

30 seconds Officer of the Day (CDRRM Office)

2. Information relayed/forwarded to Administrative and Training Division to review attendance from the previous trainings conducted.

2. The OD will forward the information to the Division Head/Officer for review

None 2 minutes

LDRRMO I CDRRMO Staff (CDRRM Office)

3. The applicant will be provided with the certifications specific for his/her training.

3. The Training Officer will process the production of certificates.

None 2 minutes

CDRRMO Staff (CDRRM Office)

4. Certificate will be forwarded to the Head of Office for approval and signature

4. The Head of Office will approve the sign the approved training

None

1 minute OIC-CDRMMO

(CDRRM Office)


5. The OD will put in the logbook for certification release.

None

30 seconds Officer of the Day (CDRRM Office)


319

11. RESPONDING TO EMERGENCY & RELATED CALLS

✓ Trauma, medical and Obstetrical cases who will need an immediate ambulance assistance with emergency medical technicians.

✓ Emergent transfer of patient from a scene to the nearest medical facility.




Who may avail: Residents of Iriga


- Data from the Caller EMERGENCY OPERATIONS CENTER

- (to be asked by the call taker)


FEES TO BE PAID

PROCESSING TIME

PERSON RESPONSIBLE

1. Caller will Dial 299-9911 or mobile number hotline numbers

1. Call interrogation by the calltaker

None 2 minutes Call taker on duty (CDRRM Office)

1.1 Data forwarded to the EMS en route

None 5 minutes Call taker on duty (CDRRM Office)

2. Caller will be asked to drop call if ambulance is already there and no assistance from the calltaker is needed

2. Assessment and treatment on-scene. Advanced call is also done by the call takers

None 10 minutes EMS on Duty

(CDRRM Office)

2.1 En route to the receiving facility


(CDRRM Office)

2.2 Endorsement of the patient to the nearest hospital


(CDRRM Office)


320

OFFICE OF THE CITY LEGAL OFFICER

EXTERNAL SERVICES

321

1. AVAILING OF LEGAL COUNSEL/OPINION SERVICES

Legal advice/opinion is an oral or written advice on something that requires a deeper

explanation especially on queries about laws.

Office or Division: Office of the City Legal Officer



Who may avail: All


1. Copy of the case or evidence From the court where the case is filed

2. Any documents


FEES TO BE PAID

PROCESSING TIME

PERSON RESPONSIBLE

1. Sign in the client’s logbook


None 1 minute Administrative Aide IV (Office of the City

Legal Officer)

2. Submit the required document(s) for initial assessment and verification

2.1 Receive the document/s

None 1 minute Administrative Officer III

(Office of the City Legal Officer)

2.2 Obtain Information from the client as to the nature of the case involved and the services needed

None 2 minutes Administrative Officer III


2.3 Referral to the Acting City Legal Officer



2.4 The Acting City Legal Officer solicit facts from the

None Depending upon the

complexity of the problem

Acting City Legal Officer


322

client and render legal counselling

TOTAL 5 Minutes

323

2. REQUESTING FOR PREPARATION OF AFFIDAVITS/SPECIAL

POWER OF ATTORNEY/DEEDS AND PROMISSORY NOTE

Affidavits, special power of attorney, deeds and promissory note are documents

declaring a particular circumstance or event that he/she has to take action into, also

a responsibility toward something that needs to be resolved or asking for a grace

period to settle/make good his/her bill/account.




Who may avail: All


1. Valid Identification Card Government issued card

2. Copy of the latest hospital bill Hospital where the patient is confined


FEES TO BE PAID

PROCESSING TIME

PERSON RESPONSIBLE




Legal Officer)

2. Submit the required document(s) for initial assessment and verification

2.1 Receive the document/s



2.2 Obtain Information from the client as to the nature of the case involved and the services needed



2.3 Preparation of the documents, affidavits, SPA, letter or promissory note




324

2.4

Documentation and release of the documents, letter or promissory note



TOTAL 7 Minutes

325

3. REQUESTING FOR REVIEW/CORRECTION OF BARANGAY

ORDINANCES/RESOLUTIONS

Barangay Resolutions and Ordinances formulated by Barangay Council submitted to

Legal Office for review and corrections before they are finally approved by the

Sangguniang Panlungsod and implemented in their respective barangays.



Type of Transaction: G2G-Government to Government

Who may avail: Barangay Officials



FEES TO BE PAID

PROCESSING TIME

PERSON RESPONSIBLE




Legal Officer)

2. Submit the Barangay Ordinance/Resolution to be reviewed

2.1 Receive the Barangay Ordinances/Resolutions to be reviewed/corrected



2.2 Forward the same to the Acting City Legal Officer



2.3 The Acting City Legal Officer reviews/correct the Barangay Ordinances/Resolutions

None On or before 9 days upon

receipt of the documents



2.4 Documentation for reference purposes




326

4. REQUESTING TO PREPARE SWORN STATEMENT AND

COMPLAINTS AND APPREHENDING OFFICERS FOR TRAFFIC

VIOLATIONS

Sworn statements and Complaints are pleadings executed by Police Officers (PNP)

and Civil Security Unit (CSU) assigned in the implementation of Traffic Code and

Ordinances in the City, necessary in filing of cases to traffic violators.



Type of Transaction: G2G-Government to Government

Who may avail: PNP and CSU


1. Indorsement from the City Treasurer's Office

City Treasurer Office

2. Original Copy of Citation Ticket Philippine National Police and Civil Service Unit


FEES TO BE PAID

PROCESSING TIME

PERSON RESPONSIBLE




Legal Officer)

2. Submit the Indorsement letter and citation Ticket

2.1 Received the Indorsement Letter and Citation Ticket


Legal Officer)

2.2 Type the Sworn Statement and Complaints of the Apprehending Officers

None 4 minutes/ violations

Administrative Officer IV

Administrative Officer I


2.3 Reviewed by the Acting City Legal Officer

None 4 minutes Acting City Legal Officer


2.4 Encoded for transmittal to PNP and

None 30 minutes or depending upon the

Administrative Officer IV


327

CSU volume of the apprehended

violations


3. PNP or CSU will sign the prepared Sworn Statement and Complaints

3. Forwarded to the PNP and/or CSU for signature of the apprehending officials

Case to case basis



4. The PNP or CSU signed Sworn Statements and complaints to CLO

4.1 Received the signed Sworn Statements and Complaints

1 minute Administrative Officer IV


4.2 Encoded for transmittal to the City Prosecutor's Office

40 minutes Administrative Officer IV



4.3 File the cases to the City Prosecutor's Office

Case to case basis



TOTAL 1 Hour 21 Minutes

328

OFFICE OF THE CITY VETERINARIAN

EXTERNAL SERVICES

329

1. ABATTOIR SERVICES All hogs/ cattle and carabao for slaughter are properly examined. Meat Inspection Certificate (MIC) is issued for an assurance that the meat are inspected and fit for human consumption.

Office or Division: City Veterinarian Office




Who may avail: All


1. Registration Of Ownership City Veterinarian Office

2. Transfer of Ownership City Veterinarian Office

3. Brgy. Certificate of Ownership Respective Barangay

4. Transport pemit City Veterinarian Office

5. Veterinary Health Certificate City Veterinarian Office


FEES TO BE PAID

PROCESSING TIME

PERSON RESPONSIBLE

1. Sign in the Client Logbook at the city abattoir.

1.1 Give the logbook to the client

None 1 minute Veterinary Aide

(City Veterinarian Office)

1.2. Abattoir employee disinfects/sprays the vehicle carrying the animal for slaughter

None 2 minutes Cleaners


2. Clients bring the animal to the coral

2. Butcher assists the client

None 2 minutes Butchers


2.1. Meat Inpector conducts Ante-mortem inspection

Php 15.00/

head for large catte

Php

10.00/ head for

hogs

3 minutes Meat Inspector II (City Veterinarian

Office)

Administrative Aide I/SH Collector


330

2.2. Butchering proper

None 15 minutes (Hog)

30 minutes (Cattle and Carabao)

Butchers

(CityVeterinarian Office)

2.3. Meat Inspector conducts Post Mortem Inspection

None 10 minutes/head

Meat Inspector II (City Veterinarian

Office)

Administrative Aide I/SH Collector


2.4. Issuance of Meat Inspection Certificate (MIC)

None 1 minute Meat Inspector II (City Veterinarian

Office)

2.5. Billing (Hog) pts - 25/head sf - 2.25/kl shf -1/kl cf - 20/head pmf -1/kl ef - 30/kl df - 40/kl bt-klx0.56/1.1

(Cattle)

pts - 45/head sf - 2.50/kl shf -1/kl cf - 25/head pmf -15/kl ef - 50/kl df - 50/kl bt-klx0.75/1.1

5 minutes Administrative Aide I/SH Collector


2.6. Delivery of Slaughtered animals to the public market (Meat Section)

None 10 minutes Butcher


2.7. Post Abattoir Inspection

None 5 minutes Veterinarian IV (City Veterinarian

Office)

3. Payment of fees 3. Collection of Slaughter Fees

None 2 minutes Admin Aide I/SH

Collector (City Veterinarian

Office)

TOTAL 56 Minutes

331

2. REQUESTING FOR VETERINARY MEDICAL/ TECHNICAL SERVICES The office accepts veterinary consultation or livestock raiser/ pet owners may request to the following services: vaccination, deworming, castration, animal treatment and farm visitation.





Who may avail: All


None


FEES TO BE PAID

PROCESSING TIME

PERSON RESPONSIBLE

1. Sign in the Client Logbook in the office.


None 1 minute

Clerical Aide

Administrative Aide I (City Veterinarian

Office)

2. Client talks to technician/ Veterinarian

2. Technician/ Veterinarian interviews the client 2.1 For walk-in clients (usually requesting for rabies vaccination

None

10 minutes 3 minutes

Veterinary IV (City Veterinarian

Office)

Technician Veterinary Aide


2.2. For clients requesting for home visit/service: Technician visits/investigates/assess animal health status

10 minutes

Veterinary IV


Technician

Veterinary Aide (City Veterinarian

Office)

332

2.3 Treatment/ other intervention given recommendation

10 minutes

Veterinary IV (City Veterinarian

Office)

Technician/ Veterinary Aide


TOTAL 34 Minutes

333

3. SECURING VETERINARY HEALTH CERTIFICATE

Livestock traders and pet owners planning to transport their animal are required to secure veterinary health certificate. This is an assurance that the animal for transport is apparently healthy and free from any communicable disease.





Who may avail: All


(For viajeros): 1.1 Registration of Livestock, Poultry and By-Products for Transport Carrier. 1.2 Registration of Ownership of large cattle 1.3 Transfer of Ownership of Large Cattle

DARFU-5, Pili Camarines Sur City Veterinarian Office City Veterinarian Office

2. Rabies vaccination certificate for dogs and cats.

City Veterinarian Office or Private Veterinarians


FEES TO BE PAID

PROCESSING TIME

PERSON RESPONSIBLE

1. Sign in the Client Logbook in the office.


None 1 minute Clerical Aide



2. Client talks to Officer of the day

2. Employee interviews/entertains the client.





3. Received the required documents and check for completeness 3.1 Issue Order of Payment 3.2 Start processing the request




334

4. Pay the required fees at the City Treasure's Office

4. Accept the payment

Php 200.00 (veterinary

health certificate)

Php 125.00 per head for large cattle (veterinary inspection

fee)

3 minutes Cash Receipt

Division (City Treasurer's

Office)

5. Return to Office for processing of certificate

5. Check the official receipt 5.1 Issue the Certificate to the Client

None

1 minute

City Veterinarian/

Veterinary IV/ Meat Inspector II (City Veterinarian

Office)

6. Release of Certificate to client

None 1 minute

Clerical Aide



TOTAL 8 Minutes

335

OFFICE OF THE CITY SOCIAL WELFARE AND

DEVELOPMENT

EXTERNAL CATEGORY

336

1. AVAILING AID FOR INDIVIDUAL IN CRISIS SITUATION (AICS)

Aid for Individual in Crisis Situation (AICS) is an immediate to individual and family in crisis situation.

Office or Division: Office of the City Social Welfare and Development



Who may avail: All

CHECKLIST OF REQUIREMENTS

WHERE TO SECURE

1. Original copy of Barangay Certificate of Indigent

Respective Barangay

2. Medical Abstract Various Hospital

3. Final Hospital Bill Various Hospital

4. Cedula/Valid ID Respective Barangay/Postal ID/Philhealth

CLIENT STEPS

AGENCY ACTION

FEES TO BE PAID

PROCESSING TIME

PERSON RESPONSIBLE

1. Sign in the client logbook in the office

1. Assist the client to sign in the logbook

None 1 minute Job Order Employee/ Officer

of the Day (OCSWD)

2. Express purpose/ need for assessment and intervention

2. Conduct interview

2.1 Provide the list of the needed documents to be submitted

None 2 minutes Job Order Employee/ Officer

of the Day (OCSWD)

3. Submit the needed documents

3. Receive the needed documents.

3.1 Refer to Social Worker in charge for assessment and intervention

None 2 minutes Job Order Employee/ Officer

of the Day (OCSWD)

4. Subject to the interview/ assessment

4. Conduct assessment of the client

None 5 minutes Social Worker (OCSWD)

5. Receive the assistance

5. Provide appropriate intervention/

None 1 minute Social Worker (OCSWD)

337

cash assistance

6. Sign in the acknowledgement receipt

6. Assist the client to sign in the acknowledge-ment receipt

None 1 minute Social Worker (OCSWD)

TOTAL 12 Minutes

338

2. ISSUANCE OF CASE STUDY REPORT

People seeking assistance from the government/agencies are required to secure social case study report from the City Social Welfare and Development office, in availing social services of other government institution to ensure that the services is/are given to the less fortunate members of our society.




Who may avail: Indigent Member of the Society


For Medical Assistance:

1. Medical Certificate/ Medical Abstract

Hospital where the client confine

2. Updated Hospital Bill or Latest Doctor’s prescription with amount indicated by hospital

Hospital

3. Barangay Certificate of Indigency Barangay where the client rescue

4. Valid Identification Card SSS/COMELEC

CLIENT STEPS

AGENCY ACTION FEES TO BE PAID

PROCESSING TIME

PERSON RESPONSIBLE

1. Registration of client in the logbook

1. Assist the client to register in the logbook

None 2 minutes Social Welfare Officer I

(OCSWD)

2. The client submit him/herself for an interview

2. Conduct intake interview


(OCSWD)

3. Applicant will submit the requirement/s to be reviewed by the Social Worker and access the eligibility of assistance

3. Review the required documents and inform the client if he/she is eligible to avail the resources


(OCSWD)

4. Applicant 4. Conduct home None 4 hours Social Welfare

339

will be given a schedule for home visit for further data gathering and validation

visit Officer I (OCSWD)

5. Waiting for the notification from Social Worker

5. Prepare the Social Case Study Report

5.1 Sign the Social

Case Study Report

None 2 days

1 minute

Social Welfare Officer I

(OCSWD)

City Social Welfare &

Development Officer

(OCSWD)

6. Receive the Social Case Study Report

6. Release the Case Study Report


(OCSWD)

7. Sign in the logbook

7. Assist the client to sign in the logbook for acknowledgement of the releasing of his/her SCSR

None 1 minute Social Welfare Officer I

(OCSWD)

TOTAL None 2 Days, 5 Hours 9 Minutes

340

3. ISSUANCE OF PWD IDENTIFICATION CARD Identification Cards shall be issued to any bonafide PWD with permanent disabilities due to any one or more of the following conditions: psychosocial, learning, visual, orthopedic, intellectual, speech and hearing conditions. This includes persons suffering from disabling diseases resulting to the person’s limitations to do day to day activities as normally as possible such as but not limited to those undergoing dialysis, heart disorders, severe cancer cases and such other similar cases resulting to temporary or permanent disability.

The Identification Cards shall be the basis for the provision of certain special privileges and discounts to PWD’s. This ID shall serve as proof for availing of discount to ensure that persons with disabilities shall fully enjoy the benefits and privileges provided for in RA 9442.

Office or Division: Office of the Persons with Disability Affairs



Who may avail: Persons with Disability


1. 1. Accomplished PWD-RF PDAO office or to assigned CRW from the barangay

2. Two pcs. 2x2 recent ID pictures Client

3. Barangay Clearance/Certificate of Indigency

Respective Barangay

4. Medical Certificate/Certificate of Disability

Licensed Private or Government Physician Head of Office/School Principal

5. Signature (use marker pen or thumbmark on a piece of paper)

Client

6. Authorization Letter (in absence of PWD)

Family/Guardian of client


PROCESSING TIME

PERSON RESPONSIBLE



None 1 minute PDAO Staff (PDAO Office)

2. Fill up the Philippine Registry Form for Persons with Disability

2. Received the application form and review

None 3 minutes PDAO Staff (PDAO Office)

3. Attach and submit the following required documents a) Medical/disability

certificate b) Barangay

3. Received the required document for assessment and verification in the registry of PWD

None 3 minutes PDAO Staff (PDAO Office)

341

Clearance/ Certificate of Indigency

c) 2 pcs. 2x2 ID picture

d) Signature/ thumbmark on a piece of paper

e) Authorization letter in absence of PWD

4. Wait for the releasing of PWD ID

4. Inform client through text and call

None 5 days PDAO Staff & Supplier of PVC

IDs (PDAO Office)

5. Received PWD ID

5. Release and assist client to sign in “releasing logbook”

None 1 minute PDAO Staff (PDAO Office)

TOTAL 5 Days, 8 Minutes

342

4. SECURING SOLO PARENT ID

Solo parents asking for privileges and benefits for them and their children, appropriating funds and for other purposes may secure Solo Parent ID. This identification card can be secured from the Office of the City Social Welfare and Development (OCSWD).




Who may avail: Solo Parent with Minor Children


1. Original copy of Barangay Certification

Respective Barangay

2. Photocopy of the Birth Certificate of minor children


3. 2 copies 1x1 picture of client Client

4. Photocopy of Community Tax Certificate

Respective Barangay

5. Photocopy of the Death Certificate of Spouse


6. Affidavit for Abandoned Spouse Public Attorney’s office

7. Medical Certificate of the Spouse Physical Incapacity

Hospital/Clinic

8. Certification from BJMP for spouse detained for 1 year or more

BJMP

9. Birth Certificate of Differently abled child PWD



PROCESSING TIME

PERSON RESPONSIBLE

1. Sign in the client logbook in the office


None 1 minute Social Welfare Assistant (OCSWD)

2. Express purpose need of client

2. Conduct intake interview

None 5 minutes Social Welfare Assistant (OCSWD)

3. Submit documents

3. Receive the documents

3.1 Assess for completeness/verification

3.2 Prepare the requested ID

3.3 Sign the Solo Parent ID

None 5 minutes 1 minute

Social Welfare Assistant (OCSWD)

City Social

Welfare and Development

343

Officer (OCSWD)

4. Sign in the logbook

4. Release of Solo Parent ID

None 3 minutes Social Welfare Assistant (OCSWD)

TOTAL 15 Minutes

344

OFFICE OF THE CITY GENERAL SERVICES

EXTERNAL SERVICES

345

1. COLLECTION OF GARBAGE WASTE AND CLEAN-UP DRIVE

SERVICES

Clean-Up Drive/Residual waste collection within the area of coverage including

Central Business District shall abide with the Rules and Regulations of RA 9003 to

ensure proper waste disposal for the protection of Environment. People’s

participation are enjoined.

Office or Division: Office of the City General Services Officer




Who may avail: All


1. Schedule of Collection and letter request

City General Services Office


FEES TO BE PAID

PROCESSING TIME

PERSON RESPONSIBLE

1.Client/s register in the office logbook for Client Information

1. Assist the client to register in the office logbook. None 1 minute

Officer of the day assigned

(Office of the City General Services

Officer)

2. Submit the letter request.

2. Received the letter request 2.1. Indorse the letter to Administrative Officer then forward to GSO Head for its approval. 2.2. Once the request approved same will be indorsed to Solid Waste Management Section for its actions.

None 10 minutes



Officer)

3. Wait for the approval of the request and/or follow up if needed.

3. Action upon its approval.

None

10 minutes – 1 day depending

on the area/site of collection

General Construction and Maintenance

Foreman (Office of the City General Services

Officer)

4. Acknowledgement of the request

4. Action taken. None 3 minutes

General Construction and Maintenance

346

granted Foreman (Office of the City General Services

Officer)

TOTAL 1 Day and 14 Minutes

347

4. CONDUCT RA 9003 ORIENTATION

Information Education Campaign on RA 9003 or Ecological Solid Waste Management are being undertaken to different schools and barangays within Iriga City to promote awareness on the issues and concern relative to proper waste management and its disposal for Environmental Protection.





Who may avail: All


1. Letter request City General Services Office


FEES TO BE PAID

PROCESSING TIME

PERSON RESPONSIBLE


1. Assist the client to register in the office logbook.

None 2 minutes

Officer of the Day (Office of the City General Services

Officer)

2.Submit the letter request for Information Education Campaign (IEC) on RA 9003

2. Received the letter request and forward to the personnel concerned

None 3 minutes

Clerk/Receiving Clerk


Officer)

3. Wait for the confirmation of the letter request

3. Approval of letter request. None 10 minutes



Officer)

4. Acknowledgement of the services rendered

4. Orientation Proper as scheduled None 15 minutes



Officer)

TOTAL 30 Minutes

348

3. ISSUANCE OF GARBAGE CLEARANCE

Business establishments/Trimobile Operators seeking for the approval of Garbage Clearance are required to have garbage receptacles in their trimobile and be aware of the City Ordinance 2012-12 (Anti-Plastic) which aim to protect our environment.





Who may avail: All


1. Garbage Receptacle (Trimobile and Business Establishments)

Operators and Business Owners


FEES TO BE PAID

PROCESSING TIME

PERSON RESPONSIBLE

1. Client/s registers in the office logbook for client Information.

1. Assist the client to register in the office logbook.

None 1 minute


Officer)

2. Present the application form for garbage clearance (Trimobile/Business Establishment)

2. Receive and record the application for garbage clearance.

None 3 minutes



Officer)

3. Present the Trimobile/Business Establishments for inspection (Presence of Garbage Receptacle)

3. Inspect the trimobile/business establishments of the presence of garbage receptacle. 3.1. Verify or check payment for garbage fee. 3.2. Indorse the documents for signature of the General Services Officer.

Payment for

garbage Fee

incorporated at

business permit

charges

10 minutes



Officer)

4. Sign at the office release logbook.

4. Assist the client to sign at the release logbook. None 1 minute



Officer)

TOTAL 14 Minutes

349

4. SECURING PR, PO, QUOTATIONS AND VOUCHER NUMBER

FOR PAYMENT FROM LGU TO ANY CLAIMS

Vouchers of any claims from the Local Government Unit shall accomplished forms

and/or documents needed and request for PO and PR number in accordance with

COA Circular on Supply and Property Management.

Office or Division: Office of the City General Services Officer Classification: Simple Type of Transaction: G2C – Government to Client Who may avail: All


1. Duly approved/signed form for PR, PO, Quotations and vouchers

City General Services Office

2.Copyof the approved PR and PO City General Services Office


FEES TO BE PAID

PROCESSING TIME

PERSON RESPONSIBLE

1. Submit the voucher 1. Receive the voucher. 1.1. Review the entire documents 1.2. Records and numbers the documents

None 15 minutes

Clerk (Office of the City General Services

Officer)

2. Sign and furnish a copy of the documents needed.

2. Release of the Approved and numbered vouchers.

None 2 minutes

Clerk (Office of the City General Services

Officer)

TOTAL 17 Minutes

350

OFFICE OF THE CITY GENERAL SERVICES

INTERNAL SERVICES

351

1. TURN-OVER OF UNSERVICEABLE GOVERNMENT PROPERTIES

AND EQUIPMENT

Every department shall render their accounts to the City General Services Office semi-annually in accordance with COA Circular on Supply and Property Management and shall turn-over to the same office the Unserviceable Property accounted to the office concerned for proper safe keeping and for record purposes. Office or Division: Office of the City General Services Officer Classification: Simple Type of Transaction: G2C – Government to Client Who may avail: All


1. Inventory Report of the unserviceable property/equipment duly signed by the requesting officer.

Concern Office

2. Attachment of Memorandum Receipts Concern Office


FEES TO BE PAID

PROCESSING TIME

PERSON RESPONSIBLE

1. Submit Inventory and Inspection Report of Unserviceable Property.

1. Received the I&I Report. None 2 minutes



Officer)

2. Turn-over of the unserviceable properties.

2. Inspection of items/properties for turn-over 2.1 Indorse i&I Report for the approval of turn-over property. 2.2. Indorsement of the I&I Report to the City Accountant for signature. 2.3. Recording for Supply and property management. 2.4. Disposition/ Safe Keeping of Return properties.

None 15 minutes

Administrative Officer I (Office of the City General Services

Officer)

3. Acknowledgement of request copy of the I&I Report submitted.

3. Release of a copy of I&I Report submitted.

None 1 minute

Administrative Officer I (Office of the City General Services

Officer)

TOTAL 15 Minutes

352

2. RELIEF OF ACCOUNTABILITY FOR PROPERTIES/EQUIPMENT

CLEARANCE

Employees of the City Government may request this kind of clearance for the following purposes; Transfer to other agencies, leave of absence, travel and retirement. Office or Division: Office of the City General Services Officer Classification: Simple Type of Transaction: G2G – Government to Government Employee/Official Who may avail: All


1. Clearance Personnel Concern

2. Memorandum Receipts Personnel Concern


FEES TO BE PAID

PROCESSING TIME

PERSON RESPONSIBLE


1. Assist the Client to sign in the office logbook.

None 1 minute


Officer)

2. Present the Application of Clearance

2. Review and verify the records for accountability. None 15 minutes



Officer)

3.Waiting for the approval of the clearance

3. Received the MR of succession to accountability. 3.1Approval of the clearance.

None 2 minutes

Administrative Officer V/ Department Head (Office of the City General Services

Officer)

4. Receive the approved clearance and Sign in the releasing logbook.

4. Get a copy of the approved clearance. None 2 minutes



Officer)

TOTAL 20 Minutes

353

OFFICE OF THE BUILDING OFFICIAL

EXTERNAL SERVICES

354

1. ELECTRICAL PERMIT/CERTIFICATE OF FINAL ELECTRICAL INSPECTION

Office or Division: Office of the City Architect



G2C, G2B, G2G

Who may avail: Persons applying for electrical permit


a. Accomplished application form Office of the Building Official

b. Electrical Plan Approved by a Professional Electrical Engineer

Professional Electrical Engineer


FEES TO BE PAID

PROCESSING TIME

PERSON RESPONSIBLE

1. Submission of Application Form and Documentary Requirements

1. Receive, record and review documentary requirements.

None 15 minutes Engineer II

Building Inspector (City Architect

Office)

2. Conduct Inspection for Building Permit. Electrical for small residential dwellings (CASURECO)

None 1 day Engineer II

Building Inspector Engineering

Assistant (City Architect

Office)

2. Receipt of the Order of Payment

2. Assessment/ Computation of Fees

PhP 319.00 for Indigenous People & residential Buildings PhP 359.00 for Commercial Buildings

5 minutes Engineer II

(City Architect Office)

3. Payment of Fees and Charges

10 minutes Cashier (City Treasurer's

Office)

4. Approval of the Building Official

None 15 minutes City Architect (City Treasurer's

Office)

355

4. Claiming of the Approved Electrical Permit/ Certificate of Final Electrical Inspection

5. Release of Approved Electrical Permit/ Certificate of Final Electrical Inspection



TOTAL PhP 319.00 for Indigenous People & residential Buildings

1 day and 1 hour

PhP 359.00 for Commercial Buildings

356

2. ISSUANCE OF BUSINESS PERMIT




G2B – Government to Business

Who may avail: Owners of Business Establishments


a. Accomplised application form approved by the City Treasurer's Office and ICIPBAC

ICIPBAC

b. Approved Building Permit and Occupancy Permit

Owner's personal copy


FEES TO BE PAID

PROCESSING TIME

PERSON RESPONSIBLE


1.1 Receive, record and review documentary requirements.



2. Conduct group inspection for: Structural Architectural Electrical Mechanical Electronics Sanitary & Plumbing

None 1 day Engineer III Architect III Engineer II Engineer I Engineer I Engineer II




Minimum od PhP 476.00. Depending upon the area of structure

5 minutes Engineer III




Office)


None 15 minutes City Architect/OIC-

Bldg. Official (City Architect

Office)

357

4. Claiming of the Approved Business Permit

5. Release of Approved Business Permit



TOTAL Minimum od PhP 476.00. Depending upon the area of structure

1 day and 1 hour

358

3. ISSUANCE OF FENCING PERMIT




G2C, G2B, G2G

Who may avail: Persons, firm or corporation, including any agency or instrumentality of the government


a. Accomplished application form Office of the Building Official

b. Duly Notarized Fencing Plan Professional Electrical Engineer/Notary Public

c. Lot Location Plan Land Registration Authority

d. TCT/OCT or duly notarized Deed of Asbsolute Sale or Contract of Lease, in cases where the apllicant is not the registered owner of the lot.

Registry of Deeds

e. Tax Declaration City Assessor's Office

d. Tax Payment City Treasurer's Office

e. Barangay Clearance Barangay Hall where the property is located


FEES TO BE PAID

PROCESSING TIME

PERSON RESPONSIBLE


1.1 Receive, record and review documentary requirements.

None 15 minutes Engineer II (City Architect

Office)

1.2 Processing: Line & Grade Structural (Height of 2 m above)

None 1 day PDO II

Engineer III (City Architect

Office)

359



Fees will be based on New Schedule of Building Permit Fees and Other Charges under NBC as incorporated in the Revised Revenue Code of the City of Iriga

5 minutes Engineer II (City Architect

Office)


3. Cashier accept the payment


Office)

4. Wait for the approval of Fencing Permit



Building Official (City Architect

Office)

5. Claiming of the Approved Fencing Permit

5. Release of Approved Fencing Permit

None 15 minutes Engineer II (City Architect

Office)

TOTAL 1 Day and 1 Hour

360

4. ISSUANCE OF CERTIFICATE OF OCCUPANCY




G2C, G2B, G2G

Who may avail: Owner of the building/structure before actual ocupancy.


Three (3) copies of duly notarized prescribed application form with the following documentary requirements, to wit:

Office of the Building Official

a. Three (3) copies of duly notarized Certificate of Completion signed by the owner/applicant and signed and sealed by the duly licensed Architect or Civil Engineer in-charge of construction, together with the approved plan and specifications and one (1) copy of construction logbook. If the construction was undertaken by a contract, the Certificate of Completion shall be signed by the contractor/Authorized managing Officer;

Duly Licensed Architect/Engineer Notary Public

b. One (1) copy of the issued Building Permit and issued ancilliary permits;

Personal copy of the owner

c. One (1) copy of the issued locational clearance;


d. Owner's copy of Fire Safety Correction Sheet and its corresponding FSEC;


e. Three (3) photocopies of the valid licenses of all involved professionals; and

Involved professionals

f. Photograph of the completed structure showing front, sides, and rear areas.


g. In cases when there are changes in the approved building plans, Three (3) set of As-Built Plan are required to be submitted reflecting all the changes, modifications, alterations, amendments made.

Duly Licensed Architect/Engineer Notary Public


FEES TO BE PAID

PROCESSING TIME

PERSON RESPONSIBLE

361


1. Receive, record and review documentary requirements. And the same will be forwarded to the Technical Staff for processing and inspection, they are the following, to wit:



> Line & Grade >Architectural >Structural >Electrical >Mechanical >Electronics >Sanitary/Plumbing

4 days PDO II

Architect III Engineer III Engineer II Engineer I Engineer I Engineer II




Fees will be based on New Schedule of Building Permit Fees and Other Charges under NBC as incorporated in the Revised Revenue Code of the City of Iriga





Office)

4. In cases of Fire Safety Inspection Certificate, submit the application to the BFP

4. Indorse to Bureau of Fire Protection (BFP)



362

5. Record of OR & Preparation of documents for approval






Office)

5. Claiming of the Approved Building Permit

7. Release of Approved Building Permit



TOTAL

4 Days, 1 Hour 20 Minutes

363

5. ISSUANCE OF CONSTRUCTION RELATED PERMITS In carrying out the provisions of national Building Code and its Implementing Rules and Regulations, the Building Official shall have the overall administrative control and/or supervision over all works including but not limited to construction, alteration, repair, erection, conversion or demolition od a buildings/structures in his area of responsibility and shall be charged with the processing of all permit applications and certificates as well as the issuance of the same filed by any person, firm or corporation, including any agency or instrumentality of the government.




G2C, G2B, G2G

Who may avail:

Persons, firm or corporation, including any agency or instrumentality of the government shall construct, alter, repair, convert, use, occupy, move, demolition and add any building/structure or any portion thereof.


Four (4) copies of duly notarized prescribed application form together with four (4) sets of duly accomplished ancillary permit forms, with the following documentary requirements, to wit:

Office of the Building Official

a. Certified true copy of Original Certificate of Title (OCT)/Transfer Certificate of Title (TCT). In cases where the applicant is not registered owner of the lot, a duly notarized copy of the Contract of Lease or Deed of Absolute Sale, in lieu of the certified true copy of OCT/TCT

Registry of Deeds/ Notary Public

b. Lot Location Plan generated thru the Parcel Verification Service

Land Registration Authority

c. Tax Declaration City Assessor's Office

d. Tax Payment City Treasurer's Office

e. Barangay Clearance Barangay Hall where the property is located

c. Four (4 ) sets of survey plans, design plans and other documents prepared, signed and sealed over the printed names of duly licensed and registered professionals. Four (4) sets of the following: i. Architectural Documents ii.Civil/Structural Documents iii. Electrical Documents iv. Mechanical Documents

Commissioned Architect/Engineer

364

v. Sanitary Documents vi. Plumbing Documents vii. Electronics Documents viii.Geodetic Documents ix. Fire Protection Plan (if applicable)

d. Three (3) photocopies of valid licenses of all involved professionals (e.g. Professional Tax receipt and the Professional Regulation Commission identification card)

Involved Professionals (Architect/Engineer)

e. Estimated value of the building or structure to be erected as declared by the owner or applicant and duly notarized.

Notary Public


FEES TO BE PAID

PROCESSING TIME

PERSON RESPONSIBLE


1. Receive, record and review documentary requirements. And the same will be forwarded to the Technical Staff for processing and inspection, they are the following, to wit:



> Line & Grade >Architectural >Structural >Electrical >Mechanical >Electronics >Sanitary/Plumbing

4 days PDO II

Architect III Engineer III Engineer II Engineer I Engineer I Engineer II




Fees will be based on New Schedule of Building Permit Fees and Other Charges under NBC as incorporated in the



365

Revised Revenue Code of the City of Iriga


3. Accept payment 3.1 Issue Official Receipt


Office)

4. In cases of Fire Safety Inspection Certificate, submit the application to the BFP

4. Indorse to Bureau of Fire Protection (BFP)



5. Record of OR & Preparation of documents for approval






Office)

5. Claiming of the Approved Building Permit

7. Release of Approved Building Permit



TOTAL

Based on schedule

of Building Permit fees

4 Days, 1 Hour 20 Minutes

366

6. REPAIR AND CONSTRUCTION OF PUBLIC AND GOVERNMENT BUILDINGS AND OTHER RELATED VERTICAL PROJECTS The City Architect may render assist, supervise and monitor in the repair and construction of public and government buildings and other related vertical projects




G2G – Government to Government

Who may avail: Barangay Officials, Government offices/department


1. Duly accomplish request form specifying the name, location, amount, and source of fund of the project

City Architect Office


FEES TO BE PAID

PROCESSING TIME

PERSON RESPONSIBLE

1. Sign in the client log book in the office lobby


None 1 minute

Administrative Aide

VI (City Architect Office)

2. Fill-up the letter-request from and submit the same to the Officer of the Day (OD)

2. Receive and record the request in the logbook and route the same to the City Architect

None 1 minute

Administrative Aide


3. The City Architect evaluate the request and route with instruction to the Carpentry Section

None 2 minutes

City Architect/OIC-

Building Official (City Architect Office)

4. Site Inspection > A Staff Architect conduct a site visit to the location of the proposed repair and construction of public and government buildings and other related vertical projects.

None 1 day

Architect III

Building Inspector Draftsman II Engineer II



367

5. Preparation of the Plan and Program of Work (Construction) > The assigned Architect prepares detailed Plans and Program of Work and Bill of Materials (Repair ) > The personnel concerned will do the work/request outrightly.

None 5 days

Architect III Building Inspector

Draftsman II Engineer II Carpenter I



6. Appropval of the Plan > The City Architect evaluates and approves the Plan and Program of Work and Bills of Materials


Building Official (City Architect Office)

3. Claiming of Program of Works

7. Check the Signatories and number of copies of documents. Release the Plan, Program of Works and Bill of Materials to the client.

None 1 minute Administrative Aide


TOTAL

None

6 Days, 9 Minutes

368

7. REQUEST FOR PROGRAM OF WORKS

The City Architect may render assistance in the preparation of complete working drawing and program of work as requested by barangay officials, private concerned citizens, and other offices and departments of the City Government. The request may include repair and construction of public and government buildings and other related vertical projects.




G2C – Government to Client/ G2G – Government to Government

Who may avail: Private concerned citizens, barangay officials, government offices


1. Duly accomplish request form specifying the name, location, amount, and source of fund of the project

City Architect Office


FEES TO BE PAID

PROCESSING TIME

PERSON RESPONSIBLE

1. Sign in the client log book in the office lobby


Administrative

Aide VI (City Architect

Office)

2. Fill-up the request from and submit the same

2. Receive and record the request in the logbook and route the same to the City Architect

None 1 minute

Administrative


Office)

3. The City Architect evaluate the request and route with instruction to the Planning & Design Section

None 2 minutes

City Architect/OIC - Building Official


4. Site Inspection > A Staff Architect conduct a site visit to the location of the proposed project. Survey work is conducted if necessary.

None 1 day

Architect III

Building Inspector Draftsman II



369

5. Preparation of the Plan and Program of Work > The assgned Architect prepares detailed Plans and Program of Work and Bill of Materials

None 5 days

Architect III

Building Inspector Draftsman II



6. Approval of the Plan > The City Architect evaluates and approves the Plan and Program of Work and Bills of Materials

None 4 minutes

City Architect/OIC - Building Official


3. Claiming of Program of Works

7. Check the Signatories and number of copies of documents. Issue the Program of Works to the client.

None 1 minutes

Administrative


Office)

TOTAL None 6 days, 9 minutes

370

OFFICE OF THE CITY AGRICULTURIST

EXTERNAL SERVICES

371

1. APPLICATION FOR FREE CROP INSURANCE COVERAGE

The Office of the City Agriculturist facilitates the application of farmers to avail the

free crop insurance coverage of the Philippine Crop Insurance Corporation (PCIC)

and the Department of Agriculture.

Office or Division: Office of the City Agriculturist


Type of Transaction: G2C - Government to Client G2G - Government to another Government Agency

Who may avail: Qualified Farmers


1. Bonafide farmers/RSBSA masterlisted farmers of Iriga City

Respective Agricultural Extension Worker (AEW)

2. Crop insurance application form Respective Agricultural Extension Worker (AEW)

CLIENTS STEPS

AGENCY ACTIONS FEES TO BE PAID

PROCESSING TIME

PERSON RESPONSIBLE

1. Clients approach Office of the Day (OD); sign at logbook.

1. The OD gives the logbook 1.1 Interviews the client 1.2 Endorse to the concerned AEW


Agriculturist)

2. The client approaches the concerned personnel/AEW.

2. The concerned AEW Interviews the clients 2.1 Facilitates the filling up of application form 2.2 Application form for signature by the authorized signatories and the Acting City Agriculturist

None 10 minutes

OIC-City Agriculturist

(Office of the City Agriculturist)

Agricultural

Extension Worker (Office of the City

Agriculturist)

3. The client secures the file copy of the application form.

3. The AEW releases the file copy of the application form

None 2 minutes

Agricultural Extension Worker (Office of the City

Agriculturist)

4. The PCIC area coordinator collects the application for indemnity claim of farmers as

4. The AEW prepares and submits the application form for indemnity claim to PCIC area coordinator on the scheduled date of appearance in the

None 1 hour


Agriculturist)

PCIC Area Coordinator

372

scheduled office

TOTAL None 1 Hour,

14 Minutes

373

2. AVAILING OF FARM INPUTS ASSISTANCE

Farm inputs assistance is being provided by the Office of the City Agriculturist to

farmers. Assistance comes in the form of certified palay, corn and vegetables seeds,

fertilizers, insecticides and rodenticides.






1. Masterlist of farmers Respective Agricultural Extension Worker (AEW)

2. Gate pass Respective Agricultural Extension Worker (AEW)

CLIENTS STEPS


PROCESSING TIME

PERSON RESPONSIBLE

1. Clients approach the Office of the Day (OD) and sign at logbook.



Agriculturist)


2. The AEW Interviews the client as to what farm input assistance is needed and as to his/her qualification.

None 5 minutes


Agriculturist)

3. The client signs in the acknowledgment receipt and liquidation form.

3.The AEW facilitates the signing of the acknowledgment receipt, liquidation form 3.1 Releases the gate pass as approved by the Acting City Agriculturist/Authorize Representative.

None 10 minutes

Agricultural Extension Worker

and Acting City Agriculturist


4. The Client claims the farm input.

4. The releasing personnel releases the farm input to the farmer

None 10 minutes

Releasing Personnel


TOTAL 27 Minutes

374

3. COLLECTION AND ANALYSIS OF SOIL SAMPLE

The Office of the City Agriculturist provides technical assistance on soil collection

and soil analysis services to provide farmers guide on proper fertilizer utilization and

management using the right kind and amount of fertilizer for a particular soil using

soil test kit.






1. Soil sample for analysis Farmers’ Farm

2. Soil test kit Office of the City Agriculturist

3. Test Result and Recommendation Respective Agricultural Extension Worker (AEW)

CLIENTS STEPS


PROCESSING TIME

PERSON RESPONSIBLE




Agriculturist)

2. The client submits the soil samples to the concerned AEW.

2. The concerned AEW interviews the client on the needed data regarding the farm and the soil samples collected.

None 5 minutes



3. The client waits for the release of result of the soil analysis in 15 days.

3. The concerned AEW prepares and processes the soil sample for analysis by air drying in a clean and ventilated room in a duration of 14 days 3.1 On the 15th day, the concerned AEW analyzes the soil 3.2 Formulate fertilizer recommendation based on the result of the analysis 3.3 Accomplished of Soil Analysis Result form as prepared by

None 15 days





375

the AEW and certified by the Acting City Agriculturist

4. The farmer claims the result of the soil analysis.

4. The AEW concerned releases the result of the soil analysis with corresponding recommendation.

None 5 minutes



TOTAL None 15 Days,

12 Minutes

376

4. FILING OF CLAIM FOR INDEMNITY (PAGHAHABOL NG BAYAD)

OF INSURED CROPS

The Office of the City Agriculturist facilitates the filing of claim for indemnity of the

insured crops of farmers for submission to the Philippine Crop Insurance Corporation

(PCIC), Region 5.






1. Certificate of Insured Crop Office of the City Agriculturist

2. Claim for Indemnity Form Office of the City Agriculturist

CLIENTS STEPS


PROCESSING TIME

PERSON RESPONSIBLE




Agriculturist)

2. The client fill-up the application form

2. The concerned AEW facilitates the filling-up of application form for indemnity claim

None 5 minutes



3. The client secures for filled-up indemnity claim form

3. The concerned AEW provides a file copy to farmer

None 2 minutes



4. The PCIC area coordinator collects the application for indemnity claim of farmers as scheduled

4. The AEW prepares and submits the application form for indemnity claim to PCIC area coordinator on the scheduled date of appearance in the office

None 1 hour




TOTAL 1 Hour,

9 Minutes

377

5. RELEASE OF ASSORTED VEGETABLE SEEDS TO WALK-IN

CLIENTS

The Office of the City Agriculturist facilitates the release of assorted vegetable seeds

to walk-in clients.




Who may avail: All


1. Residents of Iriga City 1. Not applicable

CLIENTS STEPS


PROCESSING TIME

PERSON RESPONSIBLE




Agriculturist)

2. The Client waits for the release of the assorted vegetable seeds

2. The OD releases the assorted vegetable seeds 2.1 Facilitates the acknowledgment receipt


Agriculturist)


378

6. RELEASE OF INDEMNITY CLAIMS (PAGHAHABOL NG BAYAD)

TO FARMERS

The Office of the City Agriculturist facilitates the release of indemnity claim to

farmers whose crops are damaged by natural calamities and pest and diseases

infestation.






1. Valid IDs Farmer

2. Authorization letter with complete supporting documents (marriage contract, valid IDs, affidavit on special cases)

Farmer

CLIENTS STEPS


PROCESSING TIME

PERSON RESPONSIBLE




Agriculturist)

2. The PCIC area coordinator releases the indemnity claim cheque to farmers

2. The concerned AEW or authorized representative assist for the release of indemnity claim cheque to farmers 2.1 The AEW prepares and facilitates the acknowledgment receipt of farmers

None 1 hour



TOTAL None 1 Hour,

2 Minutes

379

7. REQUEST FOR TECHNICAL ASSISTANCE ON CROP

PRODUCTION TECHNOLOGIES

The Office of the City Agriculturist is committed to provide the highest possible

service assistance/updated and effective agricultural services to achieve its objective

to increase agricultural productivity and ensure food sufficiency.






1. Bonafide farmers of Iriga City Respective Agricultural Extension Worker (AEW)

CLIENTS STEPS AGENCY ACTIONS

FEES TO BE PAID

PROCESSING TIME

PERSON RESPONSIBLE




Agriculturist)


2. The AEW Interviews the client as to what technical assistance is needed 2.1 Recommend appropriate solutions to solve the problems, queries and information needed 2.2 If the recommendation is to conduct an ocular inspection to the farm, the AEW schedules field inspection

None 20 minutes Agricultural

Extension Worker

3. To clients who are scheduled of an ocular inspection will accompany the AEW to his/her farm.

3. The AEW conducts actual visitation/ assessment and documentation in the field 3.1 Recommend

None 3 hours Agricultural

Extension Worker

380

accurate solution to the problem/query of the farmer.

TOTAL 3 Hours, 22

Minutes

381

8. SECURING ENDORSEMENT FOR INDIVIDUAL FARMER AND

FARMERS ASSOCIATION

The Office of the City Agriculturist facilitates the release of endorsement signed by

the Acting City Agriculturist to individual farmer and farmers association endorsing

them to avail of support services from Department of Agriculture, Region 5 and other

line-up agencies.




Who may avail: All


1. Bonafide farmer of Iriga City Respective Agricultural Extension Worker (AEW)

2. Accredited farmer association of Iriga City

Respective Agricultural Extension Worker (AEW)

CLIENTS STEPS


PROCESSING TIME

PERSON RESPONSIBLE




Agriculturist)

2. Client approach the concerned AEW

2. The concerned AEW interviews the client 2.1 Prepares the endorsement 2.2 For signature by the head of office or authorized representative

None 10 minutes





2. The Client waits for the release of the endorsement

2. The concerned AEW releases the endorsement 2.1 Secures a file copy of the endorsement

None 2 minutes




382

9. SECURING FARMERS CERTIFICATION AND FARM PLAN AND

BUDGET

The Office of City Agriculturist prepares and releases farmers’ certification and farm

plan and budget as supporting documents to avail credit assistance from lending

firms, banks and other financing agencies.






1. Bonafide farmers of Iriga City Respective Agricultural Extension Worker (AEW)

2. Farmers data Respective Agricultural Extension Worker (AEW)

CLIENTS STEPS


PROCESSING TIME

PERSON RESPONSIBLE




Agriculturist)


2. The concerned AEW Interviews the client 2.1 Prepares the certification and farm plan and budget 2.2 For signature by the head of office or authorized representative.

None 10 minutes


Mr. Ruben S. Delos Santos

3. The client waits for the release of the certification and farm plan and budget.

3. The AEW releases the certification and farm plan and budget as certified by the head of office or authorized representative.

None 5 minutes Agricultural

Extension Worker

TOTAL 17 Minutes

383

OFFICE OF THE CITY HUMAN RESOURCE

MANAGEMENT OFFICER

EXTERNAL SERVICE

384

1. APPLYING FOR JOB VACANCY AND PROMOTION

Application for work at the City Government is open to anyone who meet the qualifications required for the job. Job openings are posted at City Hall bulletin boards and in the city website. Applications should be submitted to the CHRMO. SCREENING OF APPLICANTS

Office or Division: Office of the City Human Resource Management Officer



Who may avail: All


1. Application letter

2. Fully accomplished Personal Data Sheet (PDS) with recent passport-sized picture (CS Form No. 212, Revised 2017)

CHRMO Can be downloaded at www.csc.gov.ph

3. Performance rating of the last rating period (if applicable)

Last employer

4. Photocopy of certificates of eligibility/ license

PRC, CSC, TESDA

5. Photocopy of Transcript of Records School last attended

5. Other supporting documents, if any


FEES TO BE PAID

PROCESSING TIME

PERSON RESPONSIBLE

1. Sign in the logbook and submit the application letter specifying the position applied for, together with the requirements.

1. Give the logbook to the client 1.1 Receive the application, record it in the logbook and forward to the CHRMO for pre-screening.

None

None

1 Minute

1 Minute


(CHRMO)

2. Applicant will wait for 15 calendar days from the publication of the vacancy and shall receive notification if he/she is included in the shortlisted. .

2. Review the application and notify the applicant if he/she is qualified and shortlisted. 2.1 For qualified applicants,

None

None

16 Days City Human Resource

Management Officer (CHRMO)

City Gov’t. Asst. Dept. Head I

385

CHRMO will send the date of written examination/aptitude test and interview.

(CHRMO)

3. Undergo written examination/aptitude test.

3. Coordinate with Ateneo De Naga University for the test.

None 1 Day City Gov’t. Asst. Dept. Head I

(CHRMO)

HRMO III (CHRMO)

4. Undergo Behavioral Event Interview.

4. Conduct BEI with HRMPSB. 4.1 Prepares BEI Result and comparative assessment for deliberation of the HRMPSB.

None

None

1 Day Personnel Selection Board (PSB)

5. Applicant shall wait for the result of the deliberation and final selection.

5. HRMPSB will conduct deliberation and the LCE makes the final selection of the best fit for the position. 5.1 Inform the applicant if he/she has been selected to the position.

None

None

1 Day Personnel Selection Board (PSB)

6. Selected applicant shall wait for the issuance of the appointment papers

6. CHRMO will prepare the appointment papers to be signed by the City Mayor/City Vice-Mayor

None

1 Day City Gov’t. Asst. Dept. Head I

(CHRMO)

City Human

386

6.1 Newly hired employee shall receive the appointment papers and assume into office within 30 days.

6.1 CHRMO will issue the appointment papers to newly hired employee.

None Resource Management Officer

(CHRMO)

7. Newly hired employee shall undergo orientation and onboarding (3-6 months).

7. CHRMO will conduct orientation to the newly hired employee and onboarding (3-6 months).

None 6 Months HRMO III (CHRMO)

City Gov’t. Asst.

Dept. Head I (CHRMO)

City Human Resource


TOTAL None 6 Months, 20

Days, 2 Minutes

387

CITY HUMAN RESOURCE MANAGEMENT

OFFICE

INTERNAL SERVICES

388

1. FILING AN APPLICATION FOR LEAVE

Permanent and casual employees of the City Government are entitled to vacation and sick leave. Employees earn leave credits of 1.25 days for vacation and sick leave every month. Actual leaves are deducted from the accrued leave credits. Employees whose leave period goes beyond the accrued leave credits will not be entitled to pay for the excess leave. Application for vacation leave must be filed at least 5 days before the leave. For sick leave, the application must be filed immediately after an employee returns to work.




Who may avail: Officials and Employees of CGO IRIGA


1. Request for Leave Application Respective Office/s


FEES TO BE PAID

PROCESSING TIME

PERSON RESPONSIBLE

1. Submit application for Leave

1.1 Receive application for leave and check for completeness 1.2 Start processing the leave 1.3 Approval of Leave Application

None

None

None

1 Minute

5 Minutes

3 Minutes

3 Minutes

1 Day

Asst. Registration Officer

(CHRMO)

Department Head/Office Head

(of concerned employee)

City Human Resource

Management Officer

(CHRMO) (if below 10 Days

Leave)

City Mayor/Vice Mayor

(if 10 Days and above Leave)

389

2. Return to CHRMO to claim the printed leave application

2. Released the printed leave application

None 1 minute Asst. Registration Officer

(CHRMO)

TOTAL None 13 Minutes (for below 10 Days Leave)

1 Day 10 Minutes

(for 10 Day and above

Leave)

390

2. PRINTING OF DAILY TIME RECORD (DTR)

Employees request for the printout of the DTR as an attachment for the processing of salary payroll.






None


FEES TO BE PAID

PROCESSING TIME

PERSON RESPONSIBLE

1. Log in the logbook and approach the personnel in-charge of the printing of the DTR

1. Give the logbook to the client 1.1 Printing of DTR

None

None

1 Minute

1 Minute


(CHRMO) Administrative Aide

II CHRMO

Personnel (CHRMO)

2. Wait and claim the printed DTR

2. Issue/release the printed DTR

None 1 Minute Personnel (CHRMO)


391

3. PROCESSING OF PAYROLL






1. Payroll with complete attachments

• (JEV/ALOBS)

• DTR

• Approved Leave Application form, if any

• Memorandum/Appearance, if on Official Business, Travel

Respective Office/s


FEES TO BE PAID

PROCESSING TIME

PERSON RESPONSIBLE

1. Log in the logbook and submit payroll with complete attachments

1. Give the logbook to the client 1.1 Receive the payroll, review check the completeness of attachments 1.3 Start processing the payroll a. Verification as to leave of absence b. Verification and certification of payroll 1.4 Indorsement of payroll at the City Budget Office

None 1 minute

5 minutes

5 minutes

2 minutes


(CHRMO)


(CHRMO)


Asst. Registration

Officer

City Human Resource

Management Officer

(CHRMO)


(CHRMO)


392

4. REQUEST FOR CERTIFICATES & HR RECORDS

Employees of the City Government may request the City Human Resource Management Office for copies of HR Records and Certifications. Certifications:

• Certificate of Employment

• Certificate of Un-Employment

• Certificate of Leave Credits

• Certificate of No-Pending Administrative Cases

• Certificate of Completion for OJTs & Immerssion Students

• Other HR Certifications HR Records:

• Service Record & Certified True Copy

• Performance Rating & Certified True Copy

• Certified True Copy of Individual Performace Commitment and Review (IPCR)

• Certified True Copy of Personal Data Sheet (PDS)

• Certified True Copy of Statement of Assets, Liabilities & Net Worth (SALN)

• Other HR Records




Who may avail: All


1. Request Form City Human Resource Management Office


FEES TO BE PAID

PROCESSING TIME

PERSON RESPONSIBLE

1. Client/s registers in the logbook for request of record/s and submit the request form

1. Give the logbook to the client 1.1 Receive the request form and forwarded to the personnel concerned 1.2 Processing/printing of the requested record

None

None

None

1 Minute

1 Minute

10 Minutes


(CHRMO)

Asst. Dept. Head I/HRMO I

HRMO III/PDO I

Administrative

393

Aide III

Asst. Registration Officer

Administrative

Aide II (CHRMO)

2. Wait for the copy of the requested personnel record

2. Issue/release the requested record

None 1 Minute Administrative Aide III

(CHRMO)


394

5. SUBMISSION OF REQUIRED HUMAN RESOURCE DOCUMENTS

Officials and Employees are required to comply with the mandates pertaining to Human Resource. The following are required HR documents and must be updated:

• Personal Data Sheet (PDS) o with recent photo and photocopy of training certificates o Deadline: every January 31

• Statement of Assets, Liabilities, and Networth (SALN) o Deadline: every March 31

• Individual Performance Commitment and Review Form (IPCR) o Deadline: 1st sem rating period – July 17

2nd sem rating period – January 17

• Learning Application Plan (LAP) o Dealdine: 3 Days after the intervention/training






1. Required document


FEES TO BE PAID

PROCESSING TIME

PERSON RESPONSIBLE

1. Client/s registers in the logbook and submit the required documents.

1. Give the logbook to the client 1.1 Checks the completeness receive the document being submitted.

None

1 Minute

8 Minutes


(CHRMO)

Personnel (CHRMO)

2. Wait for the received copy

2. Give the received copy of the document submitted.

None 1 Minute Administrative Aide III

(CHRMO)


395

6. APPLYING FOR SCHOLARSHIPS AND OTHER TRAINING

GRANTS

City Government Officials and Employees who are qualified under existing rules and regulations can apply for local/overseas scholarships and other training grants. Scholarships are local or foreign-funded academic and non-academic learning interventions attended by employees on official time and/or financially supported by the City Government of Iriga. These may include degree programs, trainings, seminars, benchmarking visits, exposure trips, and other forms of learning interventions. Scholarships and other training grants abroad offered directly to the City Government of Iriga or those which are referred to the City Government of Iriga by the National Economic and Development Authority (NEDA) Scholarships and those which may be solicited by the City Government of Iriga from foreign foundations, universities, study centers and other institutions. Local scholarships and training grants shall include those that are made available to the City Government of Iriga’s employees as members of the Civil Service or those programs which are privately sponsored. Self-solicited scholarships and training grants may be allowed on highly meritorious cases as may be determined by the agency head. Study leaves are not covered by the rules and regulations for scholarships and other training grant.




Who may avail: City Government Officials and Permanent Employees


1. Application letter


FEES TO BE PAID

PROCESSING TIME

PERSON RESPONSIBLE

5. Sign in the logbook and submit the application letter.


5.1 Receive the

application, record it in the logbook and forward to the CHRMO for

None

None

1 Minute

1 Minute


(CHRMO)

396

pre-screening.

2. Applicant will wait for notification if he/she is shortlisted. .

2. Review the application and prepares report if the applicant is qualified and notify the applicants of their status. 2.1 For qualified applicants, CHRMO will recommend the shortlist of applicants to the Learning and Development Council (LDC) for evaluation.

None

None

5 Days HRMO III (CHRMO)

City Human Resource


3. Undergo interview if invited.

3. The Learning and Development Council will interview candidates for the grant and conduct deliberation.

None 5 Days Learning and Development Council

(LDC)

4. Receives notification from CHRMO if he/she passed the assessment for the scholarship/training grant or not.

4. The CHRMO will notify the candidate for the grant if he/she had passed the assessment.

None

1 Day HRMO III (CHRMO)

5. For candidates who passed: Prepares the necessary documents required for the scholarship/training grant.

5. CHRMO will assist in the preparation of the documents for scholarship/training grant.

None

1 Day HRMO III (CHRMO)

TOTAL None 12 Days 2 Minutes

397

OFFICE OF THE CITY MARKET

SUPERINTENDENT

EXTERNAL SERVICES

398

1. PAYMENT OF STALL/SPACE RENTAL

A basic requirement for tax payers to continuously operate their respective business within the city.

Office or Division: Office of the Market Superintendent




Who may avail: Stall or space Occupants


1. Copy of Official Receipt of the previous payments


FEES TO BE PAID

PROCESSING TIME

PERSON RESPONSIBLE

1. Sign in the Client Log Book


None

1 minute

Administrative Aide I (Office of the Market

Superintendent)

2. Consult the Revenue Collection Personnel to verify your record of payments

2. Check the Tax Payer’s Record in the ledger 2.1 Accept payment 2.2 Issue Official Receipt

Amount of fees depend on the

computed due on

the record

5 minutes

Revenue Collection

Clerk II (Office of the Market

Superintendent)

TOTAL 6 minutes

399

2. SECURING BUSINESS PERMIT FOR TRANSIENT VENDOR AND PADYAK FOR HIRE/SERVICE This permit is issued to Transient Vendor and Padyak for Hire/Service Owner operating their business and plying/routing within the market circumferential area and at the interior area of San Miguel, this city, respectively.





Who may avail: Transient Vendor and Padyak for Hire/Service Owner


1. Recent Community Tax Certificate with 1 xerox copy.

Respective barangay / City Treasurer’s Office

2. Original Copy of Barangay Business Clearance w/ 1 xerox copy

In the barangay where business is located/operated

3. One (1) piece 1x1 picture with white background


FEES TO BE PAID

PROCESSING TIME

PERSON RESPONSIBLE



None 1 minute


Superintendent)


2. Received the required documents and check for completeness

None 2 minutes


Superintendent)

3. Secure Application Form for Business Permit and filled-up the form

3. Provide the client with the application form and assist to filled-up the form

None

3 minutes


Superintendent)

400

4. Pay the required Business Permit Fee

4. Accept the payment 4.1. Issue Official Receipt

Transient Vendor:

(Amount of fees

depend on the volume of goods

sell & area of space

occupied.)

Padyak for Hire /

Service: PHP

375.00

3 minutes

Revenue Collection

Clerk II (Office of the Market

Superintendent)

5. Present the required documents for final verification and the Official Receipt for the issuance of Business Permit

5. Check the documents and the Official Receipt 5.1. Prepare the Business Permit 5.2. Issue the Business Permits

None

3 minutes

Administrative Aide III (Office of the Market

Superintendent)

TOTAL 12 minutes

401

3. SECURING MARKET CLEARANCE Required to tax payers seeking business permit to ensure their updated rental payment.





Who may avail: Business Operators


RENEWAL: 1. Recent Community Tax Certificate with 1 xerox copy



In the barangay where business is located

3. Original Copy of Sector President Certification with 1 xerox copy (If applicable)

Sector President

NEW: 1. Recent Community Tax Certificate with 1 xerox copy



In the barangay where business is located

3. Two (2) pieces 2x2 pictures with white background

4. Long-sixed brown envelop

5. Original Copy of Notice of Award/Lease Contract with 1 xerox copy


6. Original Copy of Sector President Certification with 1 xerox copy (If applicable)

Sector President

7. Pre-qualification fee of ₱500.00


PROCESSING TIME

PERSON RESPONSIBLE

RENEWAL: 1. Sign in the Client Log Book


None

1 minute

Administrative Aide

I (Office of the

Market Superintendent)



None 2 minutes Administrative Aide

I (Office of the

Market

402

Superintendent)

3. Verification of Tax Payer’s Record

3. Check the Tax Payer’s Record in the ledger

None 3 minutes Revenue Collection Clerk II

(Office of the Market

Superintendent)

4. Pay the required Market Clearance Fee


PHP 150.00

3 minutes Revenue Collection

Clerk II (Office of the


5. Present the required documents for final verification and the Official Receipt for the issuance of Market Clearance

5. Check the documents and the Official Receipt 5.1 Prepare the Market Clearance 5.2 Sign the prepared Market Clearance 5.3 Issue the Market Clearance to the Client

None

3 minutes

Administrative Aide

III (Office of the


OIC-Market Supervisor

(Office of the market

Superintendent)



Superintendent)

TOTAL 12 minutes

NEW: 1. Sign in the Client Log Book


None

1 minute

Administrative Aide

I (Office of the





I (Office of the

market Superintendent)

403

3. Pay the required Pre-qualification Fee and Market Clearance Fee


PHP 650.00

3 minutes Revenue Collection

Clerk II (Office of the


4. Present the required documents for final verification and the Official Receipt for the issuance of Market Clearance

4. Check the documents and the Official Receipt 4.1 Prepare the Market Clearance 4.2 Sign the prepared Market Clearance 4.3 Issue the Market Clearance to the Client


III (Office of the


OIC-Market Supervisor


Superintendent)



Superintendent)

TOTAL Renewal: PHP150

New: PHP650

9 minutes

404

4. SECURING SAMPLING PERMIT Required to companies applying an area for a certain activity (products to introduce).





Who may avail: Companies


1. Letter of Intent


FEES TO BE PAID

PROCESSING TIME

PERSON RESPONSIBLE



None 1 minute


Superintendent)

2. Present the Letter of Intent

2. Received the required documents None

2 minutes


Superintendent)

3. Secure and filled-up the Activity Form

3. Provide the client with the Activity Form 3.1 Present the required documents to the head of office 3.2 Issue the approved area of the activity

None

5 minutes


Superintendent)

OIC-Market Supervisor (Office of the Market

Superintendent)

4. Pay the corresponding fees

4. Accept the payment 4.1. Issue Official Receipt

Fees depend on

the duration of the activity

3 minutes



405

5. Present the required documents and Official Receipt for the issuance of Mayor’s Permit

5. Received and check the documents and the Official Receipt 5.1. Prepare the Mayor’s Permit 5.2. Issue the Mayor’s Permits

None

3 minutes

City Mayor’s Office

6. Provide/furnish the Office of the Market Superintendent with the Copy of the Mayor’s Permit (1 piece xerox copy)

6. Received the Xerox copy of the documents

None 1 minute Administrative Aide I (Office of the Market

Superintendent)

TOTAL 15 minutes

406

FEEDBACK AND COMPLAINTS MECHANISM

How to send feedback Feedback shall be given using a

variety of methods, including:

Customer feedback form;

- Feedback forms shall be dropped at

the designated drop box in front of the

PACD Officer of the Day)

• By phone;

(Official hotline: 054-299-9911)

• By web form;

(Official website: www.iriga.gov.ph

• By email;

(Official email address:

[email protected])

• By letter;

Shall use the mailing address:

Hon. MADELAINE Y. ALFELOR

City Mayor,

City Government of Iriga.

New Government Center, Sta. Cruz

Sur, Iriga City, 4431

Camarines Sur

How feedbacks are processed Every day, the CGO Iriga Anti- Red

Tape Unit (ARTU) Secretary opens

the drop box and compiles and

records all feedback submitted.

Feedback requiring answers are forwarded to the relevant offices and they are required to answer within three (3) days upon the receipt of the feedback. The answer of the office concerned is then relayed to the client.

How to file a complaint Clients shall accomplish the

Complaint Form to be acquired at the

PACD Officer of the Day.

1. Submit the Complaint Form to the

City Human Resource Management

http://www.iriga.gov.ph/

mailto:[email protected]

407

Office to be recorded.

2. Proceed to the designated action

officer to discuss the client’s request

or complaint.

3. The Client shall proceed to the

waiting area where the action

document/s will be released.

4. Complaints can also be filed via

letter, email or telephone. Make sure

to provide the following information:

Name of person being complained,

Incident Evidence.

5. For inquiries and follow-ups clients

may contact the following telephone

number: (054) 299-1952.

How complaints are processed The PACD Officer of the Day shall

provide the client with the complaint

form and assist in the preparation of

the client’s complaint.

1. The ARTU Secretary then receives

the accomplished complaint form and

records it in the database. Then assist

the client to the designated Action

Officer.

2. The Action Officer interview the

client and evaluate his / her complaint,

validate the client’s information,

authenticity and truthfulness of the

data and evidence in the complaint.

3. The Action Officer counsel the

client on his / her immediate need /

problem and provide information /

alternative solutions.

408

4. The Action Officer shall prepare the

action document and discuss it with

the client. And release the action

document for forwarding to the

relevant department / office and are

required to be acted upon the

recommendations within three (3)

days upon the receipt of the

complaint.

Contact Information of CGO Iriga Anti-Red Tape Unit

(Official hotline: 054-299-9911)

(054) 299-1952

(054) 299-6173

(054) 299-1980

409

Office Address Contact

Information

MAYOR’S OFFICE New Government Center,

Sta.Cruz Sur, Iriga City 299 1989 / 299 6380

SECRETARY TO THE MAYOR New Government Center,

Sta.Cruz Sur, Iriga City 299 1933

VICE MAYOR’S OFFICE New Government Center,


ADMINISTRATOR’S OFFICE New Government Center,


ASSESSOR’S OFFICE New Government Center,


CENTRAL TERMINAL San Roque, Iriga City 299 1978

CIVIL REGISTRAR’S OFFICE New Government Center,


CIVIL SECURITY UNIT New Government Center,

Sta.Cruz Sur, Iriga City 299 1951 / 299 6202

HEALTH OFFICE New Government Center,


HUMAN RESOURCE MANAGEMENT OFFICE

New Government Center, Sta.Cruz Sur, Iriga City

299 1952

INFIRMARY New Government Center,


INVESMENT PROMOTION AND BUSINESS ASSISTANCE CENTER (ICIPBAC)

New Government Center, Sta.Cruz Sur, Iriga City 299 1931

LIGA NG MGA BARANGAY San Francisco, Iriga City 299 6137

OFFICE OF THE CITY LEGAL OFFICER


299 6173

OFFICE OF THE CITY VETERINARIAN


299 6003

OFFICE OF THE MARKET SUPERINTENDENT

Public Market, San Francisco, Iriga City

299 6004

PERSONS WITH DISABILITY AFFAIRS OFFICE

Iriga City Grandstand, San Francisco, Iriga City

299 7027

PUBLIC EMPLOYMENT SERVICE OFFICE


299 6201

PLANNING AND DEV’T COORDINATOR OFFICE


299 1963

PUBLIC INFORMATION OFFICE New Government Center,


PUBLIC LIBRARY San Francisco, Iriga City 299 6411

SANGGUNIANG PANLUNGSOD New Government Center,


SOCIAL WELFARE AND DEVELOPMENT


299 1996

410

TREASURER’S OFFICE New Government Center,


TOURISM OFFICE New Government Center,


CITY GOVERNMENT OF IRIGAiriga.gov.ph/wp-content/uploads/2020/03/IRIGA-CITY...4 IV. Service Pledge...

Documents

Transcript of CITY GOVERNMENT OF IRIGAiriga.gov.ph/wp-content/uploads/2020/03/IRIGA-CITY...4 IV. Service Pledge...