Citrix XenDesktop 7 Helpdeskstore.globalknowledge.net/course-overviews/SA/CXD-104.pdf · CXD-104...

CXD-104 www.globalknowledge.com.sa [email protected] 00 966 92000 9278

Citrix XenDesktop 7 Helpdesk

Duration: 3 Days Course Code: CXD-104

Overview:

This Citrix XenDesktop 7 instructor-led course provides Helpdesk representatives with the skills required to effectively troubleshoot and resolveuser issues faster, prevent issues from reoccurring and use the proper consoles during troubleshooting to quickly determine the root cause ofuser issues.

Target Audience:

This course is intended for helpdesk representatives that need to support XenDesktop 7 app and desktop users.

Objectives:

Students will leave class with the ability to troubleshoot userissues, including interpreting user needs, asking the properquestions to resolve common issues and applyingdocumentation practices when troubleshooting to ensure asmooth transition when escalation is necessary.

Prerequisites:

An understanding of server, desktop and application virtualizationconceptsTake the free CXD-102 Introduction to Citrix XenDesktop 7 onlinecourse


Content:

Module 1: The Helpdesk and Citrix Solutionsline line line

Understanding Citrix Solutions Understanding Citrix SolutionsDesktop Virtualization Desktop Virtualization

line Networking Technologies Networking TechnologiesUnderstanding Citrix Solutions Collaboration and file sharing Collaboration and file sharingDesktop Virtualization Overview of the Helpdesk Overview of the HelpdeskNetworking Technologies Support Levels ; Responsibilities Support Levels ; ResponsibilitiesCollaboration and file sharing Troubleshooting Methodology Troubleshooting MethodologyOverview of the Helpdesk Define the issue Define the issueSupport Levels ; Responsibilities Gather detailed information Gather detailed informationTroubleshooting Methodology Consider possible causes Consider possible causesDefine the issue Create an action plan to address the Create an action plan to address the issueGather detailed information issue Implement the action planConsider possible causes Implement the action plan Observe the results of the action planCreate an action plan to address the issue Observe the results of the action plan Document any changes followingImplement the action plan Document any changes following resolutionsObserve the results of the action plan resolutions XenDesktop 7 ArchitectureDocument any changes following resolutions XenDesktop 7 Architecture Understanding componentsXenDesktop 7 Architecture Understanding components ReceiverUnderstanding components Receiver StoreFrontReceiver StoreFront Delivery ControllerStoreFront Delivery Controller StudioDelivery Controller Studio DirectorStudio Director Virtual Desktop Agent (VDA)Director Virtual Desktop Agent (VDA) SQL DatabaseVirtual Desktop Agent (VDA) SQL Database NetScalerSQL Database NetScaler HypervisorNetScaler Hypervisor Virtual MachinesHypervisor Virtual Machines XenDesktop 7 InfrastructureVirtual Machines XenDesktop 7 Infrastructure Port UtilizationXenDesktop 7 Infrastructure Port Utilization ICA ProxyPort Utilization ICA Proxy Reinforcement ExerciseICA Proxy Reinforcement Exercise StoreFrontReinforcement Exercise StoreFront Installing and configuring ReceiverStoreFront Installing and configuring Receiver Navigating ReceiverInstalling and configuring Receiver Navigating Receiver Accessing ReceiverNavigating Receiver Accessing Receiver Adding and Opening ApplicationsAccessing Receiver Adding and Opening Applications Accessing a DesktopAdding and Opening Applications Accessing a Desktop Downloading a Configuration FileAccessing a Desktop Downloading a Configuration File Troubleshooting ToolsDownloading a Configuration File Troubleshooting Tools Connection CenterTroubleshooting Tools Connection Center Event LoggingConnection Center Event Logging Citrix Scout and Tools as a Service (Taas)Event Logging Citrix Scout and Tools as a Service Reinforcement ExerciseCitrix Scout and Tools as a Service (Taas) (Taas) Signing into StudioReinforcement Exercise Reinforcement Exercise XenDesktop ConceptsSigning into Studio Signing into Studio Administrator RolesXenDesktop Concepts XenDesktop Concepts Administrator ScopesAdministrator Roles Administrator Roles Machine CatalogsAdministrator Scopes Administrator Scopes Maintenance ModeMachine Catalogs Machine Catalogs Registered and Unregistered StatesMaintenance Mode Maintenance Mode Delivery GroupsRegistered and Unregistered States Registered and Unregistered States PoliciesDelivery Groups Delivery Groups Resultant Set of PolicyPolicies Policies User ProfilesResultant Set of Policy Resultant Set of Policy Reinforcement ExerciseUser Profiles User Profiles Printing ConceptsReinforcement Exercise Reinforcement Exercise Printer TypesPrinting Concepts Printing Concepts Default Printing BehaviorPrinter Types Printer Types Altering the Default Printing BehaviorDefault Printing Behavior Default Printing Behavior Printing PoliciesAltering the Default Printing Behavior Altering the Default Printing Behavior Provisioning PrintersPrinting Policies Printing Policies Citrix Universal Print Server


Provisioning Printers Provisioning Printers Universal Print DriverCitrix Universal Print Server Citrix Universal Print Server Configuring the Universal Print ServerUniversal Print Driver Universal Print Driver Auto-creating Client PrintersConfiguring the Universal Print Server Configuring the Universal Print Server Controlling Client Printer Auto-CreationAuto-creating Client Printers Auto-creating Client Printers Administrator-assigned Session PrintersControlling Client Printer Auto-Creation Controlling Client Printer Auto-Creation End User Self-ProvisioningAdministrator-assigned Session Printers Administrator-assigned Session Printers Auto-Retained PrintersEnd User Self-Provisioning End User Self-Provisioning Printer DriversAuto-Retained Printers Auto-Retained Printers Citrix Print Detective ToolPrinter Drivers Printer Drivers Troubleshooting Printing IssuesCitrix Print Detective Tool Citrix Print Detective Tool Reinforcement ExerciseTroubleshooting Printing Issues Troubleshooting Printing Issues Citrix DirectorReinforcement Exercise Reinforcement Exercise Accessing DirectorCitrix Director Citrix Director Viewing User DetailsAccessing Director Accessing Director Activity ManagerViewing User Details Viewing User Details Machine DetailsActivity Manager Activity Manager Session DetailsMachine Details Machine Details Logon DurationSession Details Session Details PersonalizationLogon Duration Logon Duration HDX PanelPersonalization Personalization Interacting with the End UserHDX Panel HDX Panel Sending a Message to an End UserInteracting with the End User Interacting with the End User Shadowing an End UserSending a Message to an End User Sending a Message to an End User Resolving End-User IssuesShadowing an End User Shadowing an End User Resetting an End-User ProfileResolving End-User Issues Resolving End-User Issues Ending a Machine ProcessResetting an End-User Profile Resetting an End-User Profile Ending applicationsEnding a Machine Process Ending a Machine Process Enabling and Disabling Maintenance ModeEnding applications Ending applications Managing an End-User’s Machine PowerEnabling and Disabling Maintenance Mode Enabling and Disabling Maintenance StatusManaging an End-User’s Machine Power Mode Disconnecting a SessionStatus Managing an End-User’s Machine Power Logging an End User OffDisconnecting a Session Status Administrator Features of DirectorLogging an End User Off Disconnecting a Session Monitoring within the Director DashboardAdministrator Features of Director Logging an End User Off Monitoring the Infrastructure PanelMonitoring within the Director Dashboard Administrator Features of Director Monitoring Connected SessionsMonitoring the Infrastructure Panel Monitoring within the Director Dashboard Monitoring Logon Duration AveragesMonitoring Connected Sessions Monitoring the Infrastructure Panel Monitoring Machine and End-UserMonitoring Logon Duration Averages Monitoring Connected Sessions Connection FailuresMonitoring Machine and End-User Monitoring Logon Duration Averages Monitoring Historical TrendsConnection Failures Monitoring Machine and End-User Viewing TrendsMonitoring Historical Trends Connection Failures Searching using FiltersViewing Trends Monitoring Historical Trends Reinforcement ExerciseSearching using Filters Viewing TrendsReinforcement Exercise Searching using Filters

Reinforcement Exercise lineUnderstanding Citrix Solutions

line Desktop VirtualizationUnderstanding Citrix Solutions line Networking TechnologiesDesktop Virtualization Understanding Citrix Solutions Collaboration and file sharingNetworking Technologies Desktop Virtualization Overview of the HelpdeskCollaboration and file sharing Networking Technologies Support Levels ; ResponsibilitiesOverview of the Helpdesk Collaboration and file sharing Troubleshooting MethodologySupport Levels ; Responsibilities Overview of the Helpdesk Define the issueTroubleshooting Methodology Support Levels ; Responsibilities Gather detailed informationDefine the issue Troubleshooting Methodology Consider possible causesGather detailed information Define the issue Create an action plan to address the issueConsider possible causes Gather detailed information Implement the action planCreate an action plan to address the issue Consider possible causes Observe the results of the action planImplement the action plan Create an action plan to address the Document any changes followingObserve the results of the action plan issue resolutionsDocument any changes following resolutions Implement the action plan XenDesktop 7 ArchitectureXenDesktop 7 Architecture Observe the results of the action plan Understanding componentsUnderstanding components Document any changes following ReceiverReceiver resolutions StoreFrontStoreFront XenDesktop 7 Architecture Delivery Controller


Delivery Controller Understanding components StudioStudio Receiver DirectorDirector StoreFront Virtual Desktop Agent (VDA)Virtual Desktop Agent (VDA) Delivery Controller SQL DatabaseSQL Database Studio NetScalerNetScaler Director HypervisorHypervisor Virtual Desktop Agent (VDA) Virtual MachinesVirtual Machines SQL Database XenDesktop 7 InfrastructureXenDesktop 7 Infrastructure NetScaler Port UtilizationPort Utilization Hypervisor ICA ProxyICA Proxy Virtual Machines Reinforcement ExerciseReinforcement Exercise XenDesktop 7 Infrastructure StoreFrontStoreFront Port Utilization Installing and configuring ReceiverInstalling and configuring Receiver ICA Proxy Navigating ReceiverNavigating Receiver Reinforcement Exercise Accessing ReceiverAccessing Receiver StoreFront Adding and Opening ApplicationsAdding and Opening Applications Installing and configuring Receiver Accessing a DesktopAccessing a Desktop Navigating Receiver Downloading a Configuration FileDownloading a Configuration File Accessing Receiver Troubleshooting ToolsTroubleshooting Tools Adding and Opening Applications Connection CenterConnection Center Accessing a Desktop Event LoggingEvent Logging Downloading a Configuration File Citrix Scout and Tools as a Service (Taas)Citrix Scout and Tools as a Service (Taas) Troubleshooting Tools Reinforcement ExerciseReinforcement Exercise Connection Center Signing into StudioSigning into Studio Event Logging XenDesktop ConceptsXenDesktop Concepts Citrix Scout and Tools as a Service Administrator RolesAdministrator Roles (Taas) Administrator ScopesAdministrator Scopes Reinforcement Exercise Machine CatalogsMachine Catalogs Signing into Studio Maintenance ModeMaintenance Mode XenDesktop Concepts Registered and Unregistered StatesRegistered and Unregistered States Administrator Roles Delivery GroupsDelivery Groups Administrator Scopes PoliciesPolicies Machine Catalogs Resultant Set of PolicyResultant Set of Policy Maintenance Mode User ProfilesUser Profiles Registered and Unregistered States Reinforcement ExerciseReinforcement Exercise Delivery Groups Printing ConceptsPrinting Concepts Policies Printer TypesPrinter Types Resultant Set of Policy Default Printing BehaviorDefault Printing Behavior User Profiles Altering the Default Printing BehaviorAltering the Default Printing Behavior Reinforcement Exercise Printing PoliciesPrinting Policies Printing Concepts Provisioning PrintersProvisioning Printers Printer Types Citrix Universal Print ServerCitrix Universal Print Server Default Printing Behavior Universal Print DriverUniversal Print Driver Altering the Default Printing Behavior Configuring the Universal Print ServerConfiguring the Universal Print Server Printing Policies Auto-creating Client PrintersAuto-creating Client Printers Provisioning Printers Controlling Client Printer Auto-CreationControlling Client Printer Auto-Creation Citrix Universal Print Server Administrator-assigned Session PrintersAdministrator-assigned Session Printers Universal Print Driver End User Self-ProvisioningEnd User Self-Provisioning Configuring the Universal Print Server Auto-Retained PrintersAuto-Retained Printers Auto-creating Client Printers Printer DriversPrinter Drivers Controlling Client Printer Auto-Creation Citrix Print Detective ToolCitrix Print Detective Tool Administrator-assigned Session Printers Troubleshooting Printing IssuesTroubleshooting Printing Issues End User Self-Provisioning Reinforcement ExerciseReinforcement Exercise Auto-Retained Printers Citrix DirectorCitrix Director Printer Drivers Accessing DirectorAccessing Director Citrix Print Detective Tool Viewing User DetailsViewing User Details Troubleshooting Printing Issues Activity ManagerActivity Manager Reinforcement Exercise Machine DetailsMachine Details Citrix Director Session DetailsSession Details Accessing Director Logon DurationLogon Duration Viewing User Details PersonalizationPersonalization Activity Manager HDX PanelHDX Panel Machine Details Interacting with the End UserInteracting with the End User Session Details Sending a Message to an End UserSending a Message to an End User Logon Duration Shadowing an End UserShadowing an End User Personalization Resolving End-User Issues


Resolving End-User Issues HDX Panel Resetting an End-User ProfileResetting an End-User Profile Interacting with the End User Ending a Machine ProcessEnding a Machine Process Sending a Message to an End User Ending applicationsEnding applications Shadowing an End User Enabling and Disabling Maintenance ModeEnabling and Disabling Maintenance Mode Resolving End-User Issues Managing an End-User’s Machine PowerManaging an End-User’s Machine Power Resetting an End-User Profile StatusStatus Ending a Machine Process Disconnecting a SessionDisconnecting a Session Ending applications Logging an End User OffLogging an End User Off Enabling and Disabling Maintenance Administrator Features of DirectorAdministrator Features of Director Mode Monitoring within the Director DashboardMonitoring within the Director Dashboard Managing an End-User’s Machine Power Monitoring the Infrastructure PanelMonitoring the Infrastructure Panel Status Monitoring Connected SessionsMonitoring Connected Sessions Disconnecting a Session Monitoring Logon Duration AveragesMonitoring Logon Duration Averages Logging an End User Off Monitoring Machine and End-UserMonitoring Machine and End-User Administrator Features of Director Connection FailuresConnection Failures Monitoring within the Director Dashboard Monitoring Historical TrendsMonitoring Historical Trends Monitoring the Infrastructure Panel Viewing TrendsViewing Trends Monitoring Connected Sessions Searching using FiltersSearching using Filters Monitoring Logon Duration Averages Reinforcement ExerciseReinforcement Exercise Monitoring Machine and End-User

Connection FailuresMonitoring Historical Trends line

line Viewing Trends Understanding Citrix SolutionsUnderstanding Citrix Solutions Searching using Filters Desktop VirtualizationDesktop Virtualization Reinforcement Exercise Networking TechnologiesNetworking Technologies Collaboration and file sharingCollaboration and file sharing Overview of the HelpdeskOverview of the Helpdesk line Support Levels ; ResponsibilitiesSupport Levels ; Responsibilities Understanding Citrix Solutions Troubleshooting MethodologyTroubleshooting Methodology Desktop Virtualization Define the issueDefine the issue Networking Technologies Gather detailed informationGather detailed information Collaboration and file sharing Consider possible causesConsider possible causes Overview of the Helpdesk Create an action plan to address the issueCreate an action plan to address the issue Support Levels ; Responsibilities Implement the action planImplement the action plan Troubleshooting Methodology Observe the results of the action planObserve the results of the action plan Define the issue Document any changes followingDocument any changes following resolutions Gather detailed information resolutionsXenDesktop 7 Architecture Consider possible causes XenDesktop 7 ArchitectureUnderstanding components Create an action plan to address the Understanding componentsReceiver issue ReceiverStoreFront Implement the action plan StoreFrontDelivery Controller Observe the results of the action plan Delivery ControllerStudio Document any changes following StudioDirector resolutions DirectorVirtual Desktop Agent (VDA) XenDesktop 7 Architecture Virtual Desktop Agent (VDA)SQL Database Understanding components SQL DatabaseNetScaler Receiver NetScalerHypervisor StoreFront HypervisorVirtual Machines Delivery Controller Virtual MachinesXenDesktop 7 Infrastructure Studio XenDesktop 7 InfrastructurePort Utilization Director Port UtilizationICA Proxy Virtual Desktop Agent (VDA) ICA ProxyReinforcement Exercise SQL Database Reinforcement ExerciseStoreFront NetScaler StoreFrontInstalling and configuring Receiver Hypervisor Installing and configuring ReceiverNavigating Receiver Virtual Machines Navigating ReceiverAccessing Receiver XenDesktop 7 Infrastructure Accessing ReceiverAdding and Opening Applications Port Utilization Adding and Opening ApplicationsAccessing a Desktop ICA Proxy Accessing a DesktopDownloading a Configuration File Reinforcement Exercise Downloading a Configuration FileTroubleshooting Tools StoreFront Troubleshooting ToolsConnection Center Installing and configuring Receiver Connection CenterEvent Logging Navigating Receiver Event LoggingCitrix Scout and Tools as a Service (Taas) Accessing Receiver Citrix Scout and Tools as a Service (Taas)Reinforcement Exercise Adding and Opening Applications Reinforcement ExerciseSigning into Studio Accessing a Desktop Signing into Studio


XenDesktop Concepts Downloading a Configuration File XenDesktop ConceptsAdministrator Roles Troubleshooting Tools Administrator RolesAdministrator Scopes Connection Center Administrator ScopesMachine Catalogs Event Logging Machine CatalogsMaintenance Mode Citrix Scout and Tools as a Service Maintenance ModeRegistered and Unregistered States (Taas) Registered and Unregistered StatesDelivery Groups Reinforcement Exercise Delivery GroupsPolicies Signing into Studio PoliciesResultant Set of Policy XenDesktop Concepts Resultant Set of PolicyUser Profiles Administrator Roles User ProfilesReinforcement Exercise Administrator Scopes Reinforcement ExercisePrinting Concepts Machine Catalogs Printing ConceptsPrinter Types Maintenance Mode Printer TypesDefault Printing Behavior Registered and Unregistered States Default Printing BehaviorAltering the Default Printing Behavior Delivery Groups Altering the Default Printing BehaviorPrinting Policies Policies Printing PoliciesProvisioning Printers Resultant Set of Policy Provisioning PrintersCitrix Universal Print Server User Profiles Citrix Universal Print ServerUniversal Print Driver Reinforcement Exercise Universal Print DriverConfiguring the Universal Print Server Printing Concepts Configuring the Universal Print ServerAuto-creating Client Printers Printer Types Auto-creating Client PrintersControlling Client Printer Auto-Creation Default Printing Behavior Controlling Client Printer Auto-CreationAdministrator-assigned Session Printers Altering the Default Printing Behavior Administrator-assigned Session PrintersEnd User Self-Provisioning Printing Policies End User Self-ProvisioningAuto-Retained Printers Provisioning Printers Auto-Retained PrintersPrinter Drivers Citrix Universal Print Server Printer DriversCitrix Print Detective Tool Universal Print Driver Citrix Print Detective ToolTroubleshooting Printing Issues Configuring the Universal Print Server Troubleshooting Printing IssuesReinforcement Exercise Auto-creating Client Printers Reinforcement ExerciseCitrix Director Controlling Client Printer Auto-Creation Citrix DirectorAccessing Director Administrator-assigned Session Printers Accessing DirectorViewing User Details End User Self-Provisioning Viewing User DetailsActivity Manager Auto-Retained Printers Activity ManagerMachine Details Printer Drivers Machine DetailsSession Details Citrix Print Detective Tool Session DetailsLogon Duration Troubleshooting Printing Issues Logon DurationPersonalization Reinforcement Exercise PersonalizationHDX Panel Citrix Director HDX PanelInteracting with the End User Accessing Director Interacting with the End UserSending a Message to an End User Viewing User Details Sending a Message to an End UserShadowing an End User Activity Manager Shadowing an End UserResolving End-User Issues Machine Details Resolving End-User IssuesResetting an End-User Profile Session Details Resetting an End-User ProfileEnding a Machine Process Logon Duration Ending a Machine ProcessEnding applications Personalization Ending applicationsEnabling and Disabling Maintenance Mode HDX Panel Enabling and Disabling Maintenance ModeManaging an End-User’s Machine Power Interacting with the End User Managing an End-User’s Machine PowerStatus Sending a Message to an End User StatusDisconnecting a Session Shadowing an End User Disconnecting a SessionLogging an End User Off Resolving End-User Issues Logging an End User OffAdministrator Features of Director Resetting an End-User Profile Administrator Features of DirectorMonitoring within the Director Dashboard Ending a Machine Process Monitoring within the Director DashboardMonitoring the Infrastructure Panel Ending applications Monitoring the Infrastructure PanelMonitoring Connected Sessions Enabling and Disabling Maintenance Monitoring Connected SessionsMonitoring Logon Duration Averages Mode Monitoring Logon Duration AveragesMonitoring Machine and End-User Managing an End-User’s Machine Power Monitoring Machine and End-UserConnection Failures Status Connection FailuresMonitoring Historical Trends Disconnecting a Session Monitoring Historical TrendsViewing Trends Logging an End User Off Viewing TrendsSearching using Filters Administrator Features of Director Searching using FiltersReinforcement Exercise Monitoring within the Director Dashboard Reinforcement Exercise

Monitoring the Infrastructure PanelMonitoring Connected Sessions

line Monitoring Logon Duration Averages lineUnderstanding Citrix Solutions Monitoring Machine and End-User Understanding Citrix SolutionsDesktop Virtualization Connection Failures Desktop Virtualization


Networking Technologies Monitoring Historical Trends Networking TechnologiesCollaboration and file sharing Viewing Trends Collaboration and file sharingOverview of the Helpdesk Searching using Filters Overview of the HelpdeskSupport Levels ; Responsibilities Reinforcement Exercise Support Levels ; ResponsibilitiesTroubleshooting Methodology Troubleshooting MethodologyDefine the issue Define the issueGather detailed information line Gather detailed informationConsider possible causes Understanding Citrix Solutions Consider possible causesCreate an action plan to address the issue Desktop Virtualization Create an action plan to address the issueImplement the action plan Networking Technologies Implement the action planObserve the results of the action plan Collaboration and file sharing Observe the results of the action planDocument any changes following resolutions Overview of the Helpdesk Document any changes followingXenDesktop 7 Architecture Support Levels ; Responsibilities resolutionsUnderstanding components Troubleshooting Methodology XenDesktop 7 ArchitectureReceiver Define the issue Understanding componentsStoreFront Gather detailed information ReceiverDelivery Controller Consider possible causes StoreFrontStudio Create an action plan to address the Delivery ControllerDirector issue StudioVirtual Desktop Agent (VDA) Implement the action plan DirectorSQL Database Observe the results of the action plan Virtual Desktop Agent (VDA)NetScaler Document any changes following SQL DatabaseHypervisor resolutions NetScalerVirtual Machines XenDesktop 7 Architecture HypervisorXenDesktop 7 Infrastructure Understanding components Virtual MachinesPort Utilization Receiver XenDesktop 7 InfrastructureICA Proxy StoreFront Port UtilizationReinforcement Exercise Delivery Controller ICA ProxyStoreFront Studio Reinforcement ExerciseInstalling and configuring Receiver Director StoreFrontNavigating Receiver Virtual Desktop Agent (VDA) Installing and configuring ReceiverAccessing Receiver SQL Database Navigating ReceiverAdding and Opening Applications NetScaler Accessing ReceiverAccessing a Desktop Hypervisor Adding and Opening ApplicationsDownloading a Configuration File Virtual Machines Accessing a DesktopTroubleshooting Tools XenDesktop 7 Infrastructure Downloading a Configuration FileConnection Center Port Utilization Troubleshooting ToolsEvent Logging ICA Proxy Connection CenterCitrix Scout and Tools as a Service (Taas) Reinforcement Exercise Event LoggingReinforcement Exercise StoreFront Citrix Scout and Tools as a Service (Taas)Signing into Studio Installing and configuring Receiver Reinforcement ExerciseXenDesktop Concepts Navigating Receiver Signing into StudioAdministrator Roles Accessing Receiver XenDesktop ConceptsAdministrator Scopes Adding and Opening Applications Administrator RolesMachine Catalogs Accessing a Desktop Administrator ScopesMaintenance Mode Downloading a Configuration File Machine CatalogsRegistered and Unregistered States Troubleshooting Tools Maintenance ModeDelivery Groups Connection Center Registered and Unregistered StatesPolicies Event Logging Delivery GroupsResultant Set of Policy Citrix Scout and Tools as a Service PoliciesUser Profiles (Taas) Resultant Set of PolicyReinforcement Exercise Reinforcement Exercise User ProfilesPrinting Concepts Signing into Studio Reinforcement ExercisePrinter Types XenDesktop Concepts Printing ConceptsDefault Printing Behavior Administrator Roles Printer TypesAltering the Default Printing Behavior Administrator Scopes Default Printing BehaviorPrinting Policies Machine Catalogs Altering the Default Printing BehaviorProvisioning Printers Maintenance Mode Printing PoliciesCitrix Universal Print Server Registered and Unregistered States Provisioning PrintersUniversal Print Driver Delivery Groups Citrix Universal Print ServerConfiguring the Universal Print Server Policies Universal Print DriverAuto-creating Client Printers Resultant Set of Policy Configuring the Universal Print ServerControlling Client Printer Auto-Creation User Profiles Auto-creating Client PrintersAdministrator-assigned Session Printers Reinforcement Exercise Controlling Client Printer Auto-CreationEnd User Self-Provisioning Printing Concepts Administrator-assigned Session PrintersAuto-Retained Printers Printer Types End User Self-Provisioning


Printer Drivers Default Printing Behavior Auto-Retained PrintersCitrix Print Detective Tool Altering the Default Printing Behavior Printer DriversTroubleshooting Printing Issues Printing Policies Citrix Print Detective ToolReinforcement Exercise Provisioning Printers Troubleshooting Printing IssuesCitrix Director Citrix Universal Print Server Reinforcement ExerciseAccessing Director Universal Print Driver Citrix DirectorViewing User Details Configuring the Universal Print Server Accessing DirectorActivity Manager Auto-creating Client Printers Viewing User DetailsMachine Details Controlling Client Printer Auto-Creation Activity ManagerSession Details Administrator-assigned Session Printers Machine DetailsLogon Duration End User Self-Provisioning Session DetailsPersonalization Auto-Retained Printers Logon DurationHDX Panel Printer Drivers PersonalizationInteracting with the End User Citrix Print Detective Tool HDX PanelSending a Message to an End User Troubleshooting Printing Issues Interacting with the End UserShadowing an End User Reinforcement Exercise Sending a Message to an End UserResolving End-User Issues Citrix Director Shadowing an End UserResetting an End-User Profile Accessing Director Resolving End-User IssuesEnding a Machine Process Viewing User Details Resetting an End-User ProfileEnding applications Activity Manager Ending a Machine ProcessEnabling and Disabling Maintenance Mode Machine Details Ending applicationsManaging an End-User’s Machine Power Session Details Enabling and Disabling Maintenance ModeStatus Logon Duration Managing an End-User’s Machine PowerDisconnecting a Session Personalization StatusLogging an End User Off HDX Panel Disconnecting a SessionAdministrator Features of Director Interacting with the End User Logging an End User OffMonitoring within the Director Dashboard Sending a Message to an End User Administrator Features of DirectorMonitoring the Infrastructure Panel Shadowing an End User Monitoring within the Director DashboardMonitoring Connected Sessions Resolving End-User Issues Monitoring the Infrastructure PanelMonitoring Logon Duration Averages Resetting an End-User Profile Monitoring Connected SessionsMonitoring Machine and End-User Ending a Machine Process Monitoring Logon Duration AveragesConnection Failures Ending applications Monitoring Machine and End-UserMonitoring Historical Trends Enabling and Disabling Maintenance Connection FailuresViewing Trends Mode Monitoring Historical TrendsSearching using Filters Managing an End-User’s Machine Power Viewing TrendsReinforcement Exercise Status Searching using Filters

Disconnecting a Session Reinforcement ExerciseLogging an End User Off

line Administrator Features of DirectorUnderstanding Citrix Solutions Monitoring within the Director Dashboard lineDesktop Virtualization Monitoring the Infrastructure Panel Understanding Citrix SolutionsNetworking Technologies Monitoring Connected Sessions Desktop VirtualizationCollaboration and file sharing Monitoring Logon Duration Averages Networking TechnologiesOverview of the Helpdesk Monitoring Machine and End-User Collaboration and file sharingSupport Levels ; Responsibilities Connection Failures Overview of the HelpdeskTroubleshooting Methodology Monitoring Historical Trends Support Levels ; ResponsibilitiesDefine the issue Viewing Trends Troubleshooting MethodologyGather detailed information Searching using Filters Define the issueConsider possible causes Reinforcement Exercise Gather detailed informationCreate an action plan to address the issue Consider possible causesImplement the action plan Create an action plan to address the issueObserve the results of the action plan line Implement the action planDocument any changes following resolutions Understanding Citrix Solutions Observe the results of the action planXenDesktop 7 Architecture Desktop Virtualization Document any changes followingUnderstanding components Networking Technologies resolutionsReceiver Collaboration and file sharing XenDesktop 7 ArchitectureStoreFront Overview of the Helpdesk Understanding componentsDelivery Controller Support Levels ; Responsibilities ReceiverStudio Troubleshooting Methodology StoreFrontDirector Define the issue Delivery ControllerVirtual Desktop Agent (VDA) Gather detailed information StudioSQL Database Consider possible causes DirectorNetScaler Create an action plan to address the Virtual Desktop Agent (VDA)Hypervisor issue SQL DatabaseVirtual Machines Implement the action plan NetScalerXenDesktop 7 Infrastructure Observe the results of the action plan Hypervisor


Port Utilization Document any changes following Virtual MachinesICA Proxy resolutions XenDesktop 7 InfrastructureReinforcement Exercise XenDesktop 7 Architecture Port UtilizationStoreFront Understanding components ICA ProxyInstalling and configuring Receiver Receiver Reinforcement ExerciseNavigating Receiver StoreFront StoreFrontAccessing Receiver Delivery Controller Installing and configuring ReceiverAdding and Opening Applications Studio Navigating ReceiverAccessing a Desktop Director Accessing ReceiverDownloading a Configuration File Virtual Desktop Agent (VDA) Adding and Opening ApplicationsTroubleshooting Tools SQL Database Accessing a DesktopConnection Center NetScaler Downloading a Configuration FileEvent Logging Hypervisor Troubleshooting ToolsCitrix Scout and Tools as a Service (Taas) Virtual Machines Connection CenterReinforcement Exercise XenDesktop 7 Infrastructure Event LoggingSigning into Studio Port Utilization Citrix Scout and Tools as a Service (Taas)XenDesktop Concepts ICA Proxy Reinforcement ExerciseAdministrator Roles Reinforcement Exercise Signing into StudioAdministrator Scopes StoreFront XenDesktop ConceptsMachine Catalogs Installing and configuring Receiver Administrator RolesMaintenance Mode Navigating Receiver Administrator ScopesRegistered and Unregistered States Accessing Receiver Machine CatalogsDelivery Groups Adding and Opening Applications Maintenance ModePolicies Accessing a Desktop Registered and Unregistered StatesResultant Set of Policy Downloading a Configuration File Delivery GroupsUser Profiles Troubleshooting Tools PoliciesReinforcement Exercise Connection Center Resultant Set of PolicyPrinting Concepts Event Logging User ProfilesPrinter Types Citrix Scout and Tools as a Service Reinforcement ExerciseDefault Printing Behavior (Taas) Printing ConceptsAltering the Default Printing Behavior Reinforcement Exercise Printer TypesPrinting Policies Signing into Studio Default Printing BehaviorProvisioning Printers XenDesktop Concepts Altering the Default Printing BehaviorCitrix Universal Print Server Administrator Roles Printing PoliciesUniversal Print Driver Administrator Scopes Provisioning PrintersConfiguring the Universal Print Server Machine Catalogs Citrix Universal Print ServerAuto-creating Client Printers Maintenance Mode Universal Print DriverControlling Client Printer Auto-Creation Registered and Unregistered States Configuring the Universal Print ServerAdministrator-assigned Session Printers Delivery Groups Auto-creating Client PrintersEnd User Self-Provisioning Policies Controlling Client Printer Auto-CreationAuto-Retained Printers Resultant Set of Policy Administrator-assigned Session PrintersPrinter Drivers User Profiles End User Self-ProvisioningCitrix Print Detective Tool Reinforcement Exercise Auto-Retained PrintersTroubleshooting Printing Issues Printing Concepts Printer DriversReinforcement Exercise Printer Types Citrix Print Detective ToolCitrix Director Default Printing Behavior Troubleshooting Printing IssuesAccessing Director Altering the Default Printing Behavior Reinforcement ExerciseViewing User Details Printing Policies Citrix DirectorActivity Manager Provisioning Printers Accessing DirectorMachine Details Citrix Universal Print Server Viewing User DetailsSession Details Universal Print Driver Activity ManagerLogon Duration Configuring the Universal Print Server Machine DetailsPersonalization Auto-creating Client Printers Session DetailsHDX Panel Controlling Client Printer Auto-Creation Logon DurationInteracting with the End User Administrator-assigned Session Printers PersonalizationSending a Message to an End User End User Self-Provisioning HDX PanelShadowing an End User Auto-Retained Printers Interacting with the End UserResolving End-User Issues Printer Drivers Sending a Message to an End UserResetting an End-User Profile Citrix Print Detective Tool Shadowing an End UserEnding a Machine Process Troubleshooting Printing Issues Resolving End-User IssuesEnding applications Reinforcement Exercise Resetting an End-User ProfileEnabling and Disabling Maintenance Mode Citrix Director Ending a Machine ProcessManaging an End-User’s Machine Power Accessing Director Ending applicationsStatus Viewing User Details Enabling and Disabling Maintenance ModeDisconnecting a Session Activity Manager Managing an End-User’s Machine PowerLogging an End User Off Machine Details Status


Administrator Features of Director Session Details Disconnecting a SessionMonitoring within the Director Dashboard Logon Duration Logging an End User OffMonitoring the Infrastructure Panel Personalization Administrator Features of DirectorMonitoring Connected Sessions HDX Panel Monitoring within the Director DashboardMonitoring Logon Duration Averages Interacting with the End User Monitoring the Infrastructure PanelMonitoring Machine and End-User Sending a Message to an End User Monitoring Connected SessionsConnection Failures Shadowing an End User Monitoring Logon Duration AveragesMonitoring Historical Trends Resolving End-User Issues Monitoring Machine and End-UserViewing Trends Resetting an End-User Profile Connection FailuresSearching using Filters Ending a Machine Process Monitoring Historical TrendsReinforcement Exercise Ending applications Viewing Trends

Enabling and Disabling Maintenance Searching using FiltersMode Reinforcement Exercise

line Managing an End-User’s Machine PowerUnderstanding Citrix Solutions StatusDesktop Virtualization Disconnecting a Session lineNetworking Technologies Logging an End User Off Understanding Citrix SolutionsCollaboration and file sharing Administrator Features of Director Desktop VirtualizationOverview of the Helpdesk Monitoring within the Director Dashboard Networking TechnologiesSupport Levels ; Responsibilities Monitoring the Infrastructure Panel Collaboration and file sharingTroubleshooting Methodology Monitoring Connected Sessions Overview of the HelpdeskDefine the issue Monitoring Logon Duration Averages Support Levels ; ResponsibilitiesGather detailed information Monitoring Machine and End-User Troubleshooting MethodologyConsider possible causes Connection Failures Define the issueCreate an action plan to address the issue Monitoring Historical Trends Gather detailed informationImplement the action plan Viewing Trends Consider possible causesObserve the results of the action plan Searching using Filters Create an action plan to address the issueDocument any changes following resolutions Reinforcement Exercise Implement the action planXenDesktop 7 Architecture Observe the results of the action planUnderstanding components Document any changes followingReceiver line resolutionsStoreFront Understanding Citrix Solutions XenDesktop 7 ArchitectureDelivery Controller Desktop Virtualization Understanding componentsStudio Networking Technologies ReceiverDirector Collaboration and file sharing StoreFrontVirtual Desktop Agent (VDA) Overview of the Helpdesk Delivery ControllerSQL Database Support Levels ; Responsibilities StudioNetScaler Troubleshooting Methodology DirectorHypervisor Define the issue Virtual Desktop Agent (VDA)Virtual Machines Gather detailed information SQL DatabaseXenDesktop 7 Infrastructure Consider possible causes NetScalerPort Utilization Create an action plan to address the HypervisorICA Proxy issue Virtual MachinesReinforcement Exercise Implement the action plan XenDesktop 7 InfrastructureStoreFront Observe the results of the action plan Port UtilizationInstalling and configuring Receiver Document any changes following ICA ProxyNavigating Receiver resolutions Reinforcement ExerciseAccessing Receiver XenDesktop 7 Architecture StoreFrontAdding and Opening Applications Understanding components Installing and configuring ReceiverAccessing a Desktop Receiver Navigating ReceiverDownloading a Configuration File StoreFront Accessing ReceiverTroubleshooting Tools Delivery Controller Adding and Opening ApplicationsConnection Center Studio Accessing a DesktopEvent Logging Director Downloading a Configuration FileCitrix Scout and Tools as a Service (Taas) Virtual Desktop Agent (VDA) Troubleshooting ToolsReinforcement Exercise SQL Database Connection CenterSigning into Studio NetScaler Event LoggingXenDesktop Concepts Hypervisor Citrix Scout and Tools as a Service (Taas)Administrator Roles Virtual Machines Reinforcement ExerciseAdministrator Scopes XenDesktop 7 Infrastructure Signing into StudioMachine Catalogs Port Utilization XenDesktop ConceptsMaintenance Mode ICA Proxy Administrator RolesRegistered and Unregistered States Reinforcement Exercise Administrator ScopesDelivery Groups StoreFront Machine CatalogsPolicies Installing and configuring Receiver Maintenance ModeResultant Set of Policy Navigating Receiver Registered and Unregistered States


User Profiles Accessing Receiver Delivery GroupsReinforcement Exercise Adding and Opening Applications PoliciesPrinting Concepts Accessing a Desktop Resultant Set of PolicyPrinter Types Downloading a Configuration File User ProfilesDefault Printing Behavior Troubleshooting Tools Reinforcement ExerciseAltering the Default Printing Behavior Connection Center Printing ConceptsPrinting Policies Event Logging Printer TypesProvisioning Printers Citrix Scout and Tools as a Service Default Printing BehaviorCitrix Universal Print Server (Taas) Altering the Default Printing BehaviorUniversal Print Driver Reinforcement Exercise Printing PoliciesConfiguring the Universal Print Server Signing into Studio Provisioning PrintersAuto-creating Client Printers XenDesktop Concepts Citrix Universal Print ServerControlling Client Printer Auto-Creation Administrator Roles Universal Print DriverAdministrator-assigned Session Printers Administrator Scopes Configuring the Universal Print ServerEnd User Self-Provisioning Machine Catalogs Auto-creating Client PrintersAuto-Retained Printers Maintenance Mode Controlling Client Printer Auto-CreationPrinter Drivers Registered and Unregistered States Administrator-assigned Session PrintersCitrix Print Detective Tool Delivery Groups End User Self-ProvisioningTroubleshooting Printing Issues Policies Auto-Retained PrintersReinforcement Exercise Resultant Set of Policy Printer DriversCitrix Director User Profiles Citrix Print Detective ToolAccessing Director Reinforcement Exercise Troubleshooting Printing IssuesViewing User Details Printing Concepts Reinforcement ExerciseActivity Manager Printer Types Citrix DirectorMachine Details Default Printing Behavior Accessing DirectorSession Details Altering the Default Printing Behavior Viewing User DetailsLogon Duration Printing Policies Activity ManagerPersonalization Provisioning Printers Machine DetailsHDX Panel Citrix Universal Print Server Session DetailsInteracting with the End User Universal Print Driver Logon DurationSending a Message to an End User Configuring the Universal Print Server PersonalizationShadowing an End User Auto-creating Client Printers HDX PanelResolving End-User Issues Controlling Client Printer Auto-Creation Interacting with the End UserResetting an End-User Profile Administrator-assigned Session Printers Sending a Message to an End UserEnding a Machine Process End User Self-Provisioning Shadowing an End UserEnding applications Auto-Retained Printers Resolving End-User IssuesEnabling and Disabling Maintenance Mode Printer Drivers Resetting an End-User ProfileManaging an End-User’s Machine Power Citrix Print Detective Tool Ending a Machine ProcessStatus Troubleshooting Printing Issues Ending applicationsDisconnecting a Session Reinforcement Exercise Enabling and Disabling Maintenance ModeLogging an End User Off Citrix Director Managing an End-User’s Machine PowerAdministrator Features of Director Accessing Director StatusMonitoring within the Director Dashboard Viewing User Details Disconnecting a SessionMonitoring the Infrastructure Panel Activity Manager Logging an End User OffMonitoring Connected Sessions Machine Details Administrator Features of DirectorMonitoring Logon Duration Averages Session Details Monitoring within the Director DashboardMonitoring Machine and End-User Logon Duration Monitoring the Infrastructure PanelConnection Failures Personalization Monitoring Connected SessionsMonitoring Historical Trends HDX Panel Monitoring Logon Duration AveragesViewing Trends Interacting with the End User Monitoring Machine and End-UserSearching using Filters Sending a Message to an End User Connection FailuresReinforcement Exercise Shadowing an End User Monitoring Historical Trends

Resolving End-User Issues Viewing TrendsResetting an End-User Profile Searching using Filters

line Ending a Machine Process Reinforcement ExerciseUnderstanding Citrix Solutions Ending applicationsDesktop Virtualization Enabling and Disabling Maintenance Module 5: Resolving Issues with CitrixNetworking Technologies Mode DirectorCollaboration and file sharing Managing an End-User’s Machine Power lineOverview of the Helpdesk StatusSupport Levels ; Responsibilities Disconnecting a SessionTroubleshooting Methodology Logging an End User Off lineDefine the issue Administrator Features of Director Understanding Citrix SolutionsGather detailed information Monitoring within the Director Dashboard Desktop VirtualizationConsider possible causes Monitoring the Infrastructure Panel Networking TechnologiesCreate an action plan to address the issue Monitoring Connected Sessions Collaboration and file sharing


Implement the action plan Monitoring Logon Duration Averages Overview of the HelpdeskObserve the results of the action plan Monitoring Machine and End-User Support Levels ; ResponsibilitiesDocument any changes following resolutions Connection Failures Troubleshooting MethodologyXenDesktop 7 Architecture Monitoring Historical Trends Define the issueUnderstanding components Viewing Trends Gather detailed informationReceiver Searching using Filters Consider possible causesStoreFront Reinforcement Exercise Create an action plan to address the issueDelivery Controller Implement the action planStudio Observe the results of the action planDirector line Document any changes followingVirtual Desktop Agent (VDA) Understanding Citrix Solutions resolutionsSQL Database Desktop Virtualization XenDesktop 7 ArchitectureNetScaler Networking Technologies Understanding componentsHypervisor Collaboration and file sharing ReceiverVirtual Machines Overview of the Helpdesk StoreFrontXenDesktop 7 Infrastructure Support Levels ; Responsibilities Delivery ControllerPort Utilization Troubleshooting Methodology StudioICA Proxy Define the issue DirectorReinforcement Exercise Gather detailed information Virtual Desktop Agent (VDA)StoreFront Consider possible causes SQL DatabaseInstalling and configuring Receiver Create an action plan to address the NetScalerNavigating Receiver issue HypervisorAccessing Receiver Implement the action plan Virtual MachinesAdding and Opening Applications Observe the results of the action plan XenDesktop 7 InfrastructureAccessing a Desktop Document any changes following Port UtilizationDownloading a Configuration File resolutions ICA ProxyTroubleshooting Tools XenDesktop 7 Architecture Reinforcement ExerciseConnection Center Understanding components StoreFrontEvent Logging Receiver Installing and configuring ReceiverCitrix Scout and Tools as a Service (Taas) StoreFront Navigating ReceiverReinforcement Exercise Delivery Controller Accessing ReceiverSigning into Studio Studio Adding and Opening ApplicationsXenDesktop Concepts Director Accessing a DesktopAdministrator Roles Virtual Desktop Agent (VDA) Downloading a Configuration FileAdministrator Scopes SQL Database Troubleshooting ToolsMachine Catalogs NetScaler Connection CenterMaintenance Mode Hypervisor Event LoggingRegistered and Unregistered States Virtual Machines Citrix Scout and Tools as a Service (Taas)Delivery Groups XenDesktop 7 Infrastructure Reinforcement ExercisePolicies Port Utilization Signing into StudioResultant Set of Policy ICA Proxy XenDesktop ConceptsUser Profiles Reinforcement Exercise Administrator RolesReinforcement Exercise StoreFront Administrator ScopesPrinting Concepts Installing and configuring Receiver Machine CatalogsPrinter Types Navigating Receiver Maintenance ModeDefault Printing Behavior Accessing Receiver Registered and Unregistered StatesAltering the Default Printing Behavior Adding and Opening Applications Delivery GroupsPrinting Policies Accessing a Desktop PoliciesProvisioning Printers Downloading a Configuration File Resultant Set of PolicyCitrix Universal Print Server Troubleshooting Tools User ProfilesUniversal Print Driver Connection Center Reinforcement ExerciseConfiguring the Universal Print Server Event Logging Printing ConceptsAuto-creating Client Printers Citrix Scout and Tools as a Service Printer TypesControlling Client Printer Auto-Creation (Taas) Default Printing BehaviorAdministrator-assigned Session Printers Reinforcement Exercise Altering the Default Printing BehaviorEnd User Self-Provisioning Signing into Studio Printing PoliciesAuto-Retained Printers XenDesktop Concepts Provisioning PrintersPrinter Drivers Administrator Roles Citrix Universal Print ServerCitrix Print Detective Tool Administrator Scopes Universal Print DriverTroubleshooting Printing Issues Machine Catalogs Configuring the Universal Print ServerReinforcement Exercise Maintenance Mode Auto-creating Client PrintersCitrix Director Registered and Unregistered States Controlling Client Printer Auto-CreationAccessing Director Delivery Groups Administrator-assigned Session PrintersViewing User Details Policies End User Self-ProvisioningActivity Manager Resultant Set of Policy Auto-Retained PrintersMachine Details User Profiles Printer Drivers


Session Details Reinforcement Exercise Citrix Print Detective ToolLogon Duration Printing Concepts Troubleshooting Printing IssuesPersonalization Printer Types Reinforcement ExerciseHDX Panel Default Printing Behavior Citrix DirectorInteracting with the End User Altering the Default Printing Behavior Accessing DirectorSending a Message to an End User Printing Policies Viewing User DetailsShadowing an End User Provisioning Printers Activity ManagerResolving End-User Issues Citrix Universal Print Server Machine DetailsResetting an End-User Profile Universal Print Driver Session DetailsEnding a Machine Process Configuring the Universal Print Server Logon DurationEnding applications Auto-creating Client Printers PersonalizationEnabling and Disabling Maintenance Mode Controlling Client Printer Auto-Creation HDX PanelManaging an End-User’s Machine Power Administrator-assigned Session Printers Interacting with the End UserStatus End User Self-Provisioning Sending a Message to an End UserDisconnecting a Session Auto-Retained Printers Shadowing an End UserLogging an End User Off Printer Drivers Resolving End-User IssuesAdministrator Features of Director Citrix Print Detective Tool Resetting an End-User ProfileMonitoring within the Director Dashboard Troubleshooting Printing Issues Ending a Machine ProcessMonitoring the Infrastructure Panel Reinforcement Exercise Ending applicationsMonitoring Connected Sessions Citrix Director Enabling and Disabling Maintenance ModeMonitoring Logon Duration Averages Accessing Director Managing an End-User’s Machine PowerMonitoring Machine and End-User Viewing User Details StatusConnection Failures Activity Manager Disconnecting a SessionMonitoring Historical Trends Machine Details Logging an End User OffViewing Trends Session Details Administrator Features of DirectorSearching using Filters Logon Duration Monitoring within the Director DashboardReinforcement Exercise Personalization Monitoring the Infrastructure Panel

HDX Panel Monitoring Connected SessionsInteracting with the End User Monitoring Logon Duration Averages

line Sending a Message to an End User Monitoring Machine and End-UserUnderstanding Citrix Solutions Shadowing an End User Connection FailuresDesktop Virtualization Resolving End-User Issues Monitoring Historical TrendsNetworking Technologies Resetting an End-User Profile Viewing TrendsCollaboration and file sharing Ending a Machine Process Searching using FiltersOverview of the Helpdesk Ending applications Reinforcement ExerciseSupport Levels ; Responsibilities Enabling and Disabling MaintenanceTroubleshooting Methodology ModeDefine the issue Managing an End-User’s Machine Power lineGather detailed information Status Understanding Citrix SolutionsConsider possible causes Disconnecting a Session Desktop VirtualizationCreate an action plan to address the issue Logging an End User Off Networking TechnologiesImplement the action plan Administrator Features of Director Collaboration and file sharingObserve the results of the action plan Monitoring within the Director Dashboard Overview of the HelpdeskDocument any changes following resolutions Monitoring the Infrastructure Panel Support Levels ; ResponsibilitiesXenDesktop 7 Architecture Monitoring Connected Sessions Troubleshooting MethodologyUnderstanding components Monitoring Logon Duration Averages Define the issueReceiver Monitoring Machine and End-User Gather detailed informationStoreFront Connection Failures Consider possible causesDelivery Controller Monitoring Historical Trends Create an action plan to address the issueStudio Viewing Trends Implement the action planDirector Searching using Filters Observe the results of the action planVirtual Desktop Agent (VDA) Reinforcement Exercise Document any changes followingSQL Database resolutionsNetScaler XenDesktop 7 ArchitectureHypervisor line Understanding componentsVirtual Machines Understanding Citrix Solutions ReceiverXenDesktop 7 Infrastructure Desktop Virtualization StoreFrontPort Utilization Networking Technologies Delivery ControllerICA Proxy Collaboration and file sharing StudioReinforcement Exercise Overview of the Helpdesk DirectorStoreFront Support Levels ; Responsibilities Virtual Desktop Agent (VDA)Installing and configuring Receiver Troubleshooting Methodology SQL DatabaseNavigating Receiver Define the issue NetScalerAccessing Receiver Gather detailed information HypervisorAdding and Opening Applications Consider possible causes Virtual MachinesAccessing a Desktop Create an action plan to address the XenDesktop 7 Infrastructure


Downloading a Configuration File issue Port UtilizationTroubleshooting Tools Implement the action plan ICA ProxyConnection Center Observe the results of the action plan Reinforcement ExerciseEvent Logging Document any changes following StoreFrontCitrix Scout and Tools as a Service (Taas) resolutions Installing and configuring ReceiverReinforcement Exercise XenDesktop 7 Architecture Navigating ReceiverSigning into Studio Understanding components Accessing ReceiverXenDesktop Concepts Receiver Adding and Opening ApplicationsAdministrator Roles StoreFront Accessing a DesktopAdministrator Scopes Delivery Controller Downloading a Configuration FileMachine Catalogs Studio Troubleshooting ToolsMaintenance Mode Director Connection CenterRegistered and Unregistered States Virtual Desktop Agent (VDA) Event LoggingDelivery Groups SQL Database Citrix Scout and Tools as a Service (Taas)Policies NetScaler Reinforcement ExerciseResultant Set of Policy Hypervisor Signing into StudioUser Profiles Virtual Machines XenDesktop ConceptsReinforcement Exercise XenDesktop 7 Infrastructure Administrator RolesPrinting Concepts Port Utilization Administrator ScopesPrinter Types ICA Proxy Machine CatalogsDefault Printing Behavior Reinforcement Exercise Maintenance ModeAltering the Default Printing Behavior StoreFront Registered and Unregistered StatesPrinting Policies Installing and configuring Receiver Delivery GroupsProvisioning Printers Navigating Receiver PoliciesCitrix Universal Print Server Accessing Receiver Resultant Set of PolicyUniversal Print Driver Adding and Opening Applications User ProfilesConfiguring the Universal Print Server Accessing a Desktop Reinforcement ExerciseAuto-creating Client Printers Downloading a Configuration File Printing ConceptsControlling Client Printer Auto-Creation Troubleshooting Tools Printer TypesAdministrator-assigned Session Printers Connection Center Default Printing BehaviorEnd User Self-Provisioning Event Logging Altering the Default Printing BehaviorAuto-Retained Printers Citrix Scout and Tools as a Service Printing PoliciesPrinter Drivers (Taas) Provisioning PrintersCitrix Print Detective Tool Reinforcement Exercise Citrix Universal Print ServerTroubleshooting Printing Issues Signing into Studio Universal Print DriverReinforcement Exercise XenDesktop Concepts Configuring the Universal Print ServerCitrix Director Administrator Roles Auto-creating Client PrintersAccessing Director Administrator Scopes Controlling Client Printer Auto-CreationViewing User Details Machine Catalogs Administrator-assigned Session PrintersActivity Manager Maintenance Mode End User Self-ProvisioningMachine Details Registered and Unregistered States Auto-Retained PrintersSession Details Delivery Groups Printer DriversLogon Duration Policies Citrix Print Detective ToolPersonalization Resultant Set of Policy Troubleshooting Printing IssuesHDX Panel User Profiles Reinforcement ExerciseInteracting with the End User Reinforcement Exercise Citrix DirectorSending a Message to an End User Printing Concepts Accessing DirectorShadowing an End User Printer Types Viewing User DetailsResolving End-User Issues Default Printing Behavior Activity ManagerResetting an End-User Profile Altering the Default Printing Behavior Machine DetailsEnding a Machine Process Printing Policies Session DetailsEnding applications Provisioning Printers Logon DurationEnabling and Disabling Maintenance Mode Citrix Universal Print Server PersonalizationManaging an End-User’s Machine Power Universal Print Driver HDX PanelStatus Configuring the Universal Print Server Interacting with the End UserDisconnecting a Session Auto-creating Client Printers Sending a Message to an End UserLogging an End User Off Controlling Client Printer Auto-Creation Shadowing an End UserAdministrator Features of Director Administrator-assigned Session Printers Resolving End-User IssuesMonitoring within the Director Dashboard End User Self-Provisioning Resetting an End-User ProfileMonitoring the Infrastructure Panel Auto-Retained Printers Ending a Machine ProcessMonitoring Connected Sessions Printer Drivers Ending applicationsMonitoring Logon Duration Averages Citrix Print Detective Tool Enabling and Disabling Maintenance ModeMonitoring Machine and End-User Troubleshooting Printing Issues Managing an End-User’s Machine PowerConnection Failures Reinforcement Exercise StatusMonitoring Historical Trends Citrix Director Disconnecting a SessionViewing Trends Accessing Director Logging an End User Off


Searching using Filters Viewing User Details Administrator Features of DirectorReinforcement Exercise Activity Manager Monitoring within the Director Dashboard

Machine Details Monitoring the Infrastructure PanelSession Details Monitoring Connected Sessions

line Logon Duration Monitoring Logon Duration AveragesUnderstanding Citrix Solutions Personalization Monitoring Machine and End-UserDesktop Virtualization HDX Panel Connection FailuresNetworking Technologies Interacting with the End User Monitoring Historical TrendsCollaboration and file sharing Sending a Message to an End User Viewing TrendsOverview of the Helpdesk Shadowing an End User Searching using FiltersSupport Levels ; Responsibilities Resolving End-User Issues Reinforcement ExerciseTroubleshooting Methodology Resetting an End-User ProfileDefine the issue Ending a Machine ProcessGather detailed information Ending applications lineConsider possible causes Enabling and Disabling Maintenance Understanding Citrix SolutionsCreate an action plan to address the issue Mode Desktop VirtualizationImplement the action plan Managing an End-User’s Machine Power Networking TechnologiesObserve the results of the action plan Status Collaboration and file sharingDocument any changes following resolutions Disconnecting a Session Overview of the HelpdeskXenDesktop 7 Architecture Logging an End User Off Support Levels ; ResponsibilitiesUnderstanding components Administrator Features of Director Troubleshooting MethodologyReceiver Monitoring within the Director Dashboard Define the issueStoreFront Monitoring the Infrastructure Panel Gather detailed informationDelivery Controller Monitoring Connected Sessions Consider possible causesStudio Monitoring Logon Duration Averages Create an action plan to address the issueDirector Monitoring Machine and End-User Implement the action planVirtual Desktop Agent (VDA) Connection Failures Observe the results of the action planSQL Database Monitoring Historical Trends Document any changes followingNetScaler Viewing Trends resolutionsHypervisor Searching using Filters XenDesktop 7 ArchitectureVirtual Machines Reinforcement Exercise Understanding componentsXenDesktop 7 Infrastructure ReceiverPort Utilization StoreFrontICA Proxy line Delivery ControllerReinforcement Exercise Understanding Citrix Solutions StudioStoreFront Desktop Virtualization DirectorInstalling and configuring Receiver Networking Technologies Virtual Desktop Agent (VDA)Navigating Receiver Collaboration and file sharing SQL DatabaseAccessing Receiver Overview of the Helpdesk NetScalerAdding and Opening Applications Support Levels ; Responsibilities HypervisorAccessing a Desktop Troubleshooting Methodology Virtual MachinesDownloading a Configuration File Define the issue XenDesktop 7 InfrastructureTroubleshooting Tools Gather detailed information Port UtilizationConnection Center Consider possible causes ICA ProxyEvent Logging Create an action plan to address the Reinforcement ExerciseCitrix Scout and Tools as a Service (Taas) issue StoreFrontReinforcement Exercise Implement the action plan Installing and configuring ReceiverSigning into Studio Observe the results of the action plan Navigating ReceiverXenDesktop Concepts Document any changes following Accessing ReceiverAdministrator Roles resolutions Adding and Opening ApplicationsAdministrator Scopes XenDesktop 7 Architecture Accessing a DesktopMachine Catalogs Understanding components Downloading a Configuration FileMaintenance Mode Receiver Troubleshooting ToolsRegistered and Unregistered States StoreFront Connection CenterDelivery Groups Delivery Controller Event LoggingPolicies Studio Citrix Scout and Tools as a Service (Taas)Resultant Set of Policy Director Reinforcement ExerciseUser Profiles Virtual Desktop Agent (VDA) Signing into StudioReinforcement Exercise SQL Database XenDesktop ConceptsPrinting Concepts NetScaler Administrator RolesPrinter Types Hypervisor Administrator ScopesDefault Printing Behavior Virtual Machines Machine CatalogsAltering the Default Printing Behavior XenDesktop 7 Infrastructure Maintenance ModePrinting Policies Port Utilization Registered and Unregistered StatesProvisioning Printers ICA Proxy Delivery GroupsCitrix Universal Print Server Reinforcement Exercise Policies


Universal Print Driver StoreFront Resultant Set of PolicyConfiguring the Universal Print Server Installing and configuring Receiver User ProfilesAuto-creating Client Printers Navigating Receiver Reinforcement ExerciseControlling Client Printer Auto-Creation Accessing Receiver Printing ConceptsAdministrator-assigned Session Printers Adding and Opening Applications Printer TypesEnd User Self-Provisioning Accessing a Desktop Default Printing BehaviorAuto-Retained Printers Downloading a Configuration File Altering the Default Printing BehaviorPrinter Drivers Troubleshooting Tools Printing PoliciesCitrix Print Detective Tool Connection Center Provisioning PrintersTroubleshooting Printing Issues Event Logging Citrix Universal Print ServerReinforcement Exercise Citrix Scout and Tools as a Service Universal Print DriverCitrix Director (Taas) Configuring the Universal Print ServerAccessing Director Reinforcement Exercise Auto-creating Client PrintersViewing User Details Signing into Studio Controlling Client Printer Auto-CreationActivity Manager XenDesktop Concepts Administrator-assigned Session PrintersMachine Details Administrator Roles End User Self-ProvisioningSession Details Administrator Scopes Auto-Retained PrintersLogon Duration Machine Catalogs Printer DriversPersonalization Maintenance Mode Citrix Print Detective ToolHDX Panel Registered and Unregistered States Troubleshooting Printing IssuesInteracting with the End User Delivery Groups Reinforcement ExerciseSending a Message to an End User Policies Citrix DirectorShadowing an End User Resultant Set of Policy Accessing DirectorResolving End-User Issues User Profiles Viewing User DetailsResetting an End-User Profile Reinforcement Exercise Activity ManagerEnding a Machine Process Printing Concepts Machine DetailsEnding applications Printer Types Session DetailsEnabling and Disabling Maintenance Mode Default Printing Behavior Logon DurationManaging an End-User’s Machine Power Altering the Default Printing Behavior PersonalizationStatus Printing Policies HDX PanelDisconnecting a Session Provisioning Printers Interacting with the End UserLogging an End User Off Citrix Universal Print Server Sending a Message to an End UserAdministrator Features of Director Universal Print Driver Shadowing an End UserMonitoring within the Director Dashboard Configuring the Universal Print Server Resolving End-User IssuesMonitoring the Infrastructure Panel Auto-creating Client Printers Resetting an End-User ProfileMonitoring Connected Sessions Controlling Client Printer Auto-Creation Ending a Machine ProcessMonitoring Logon Duration Averages Administrator-assigned Session Printers Ending applicationsMonitoring Machine and End-User End User Self-Provisioning Enabling and Disabling Maintenance ModeConnection Failures Auto-Retained Printers Managing an End-User’s Machine PowerMonitoring Historical Trends Printer Drivers StatusViewing Trends Citrix Print Detective Tool Disconnecting a SessionSearching using Filters Troubleshooting Printing Issues Logging an End User OffReinforcement Exercise Reinforcement Exercise Administrator Features of Director

Citrix Director Monitoring within the Director DashboardAccessing Director Monitoring the Infrastructure Panel

line Viewing User Details Monitoring Connected SessionsUnderstanding Citrix Solutions Activity Manager Monitoring Logon Duration AveragesDesktop Virtualization Machine Details Monitoring Machine and End-UserNetworking Technologies Session Details Connection FailuresCollaboration and file sharing Logon Duration Monitoring Historical TrendsOverview of the Helpdesk Personalization Viewing TrendsSupport Levels ; Responsibilities HDX Panel Searching using FiltersTroubleshooting Methodology Interacting with the End User Reinforcement ExerciseDefine the issue Sending a Message to an End UserGather detailed information Shadowing an End UserConsider possible causes Resolving End-User Issues lineCreate an action plan to address the issue Resetting an End-User Profile Understanding Citrix SolutionsImplement the action plan Ending a Machine Process Desktop VirtualizationObserve the results of the action plan Ending applications Networking TechnologiesDocument any changes following resolutions Enabling and Disabling Maintenance Collaboration and file sharingXenDesktop 7 Architecture Mode Overview of the HelpdeskUnderstanding components Managing an End-User’s Machine Power Support Levels ; ResponsibilitiesReceiver Status Troubleshooting MethodologyStoreFront Disconnecting a Session Define the issueDelivery Controller Logging an End User Off Gather detailed informationStudio Administrator Features of Director Consider possible causes


Director Monitoring within the Director Dashboard Create an action plan to address the issueVirtual Desktop Agent (VDA) Monitoring the Infrastructure Panel Implement the action planSQL Database Monitoring Connected Sessions Observe the results of the action planNetScaler Monitoring Logon Duration Averages Document any changes followingHypervisor Monitoring Machine and End-User resolutionsVirtual Machines Connection Failures XenDesktop 7 ArchitectureXenDesktop 7 Infrastructure Monitoring Historical Trends Understanding componentsPort Utilization Viewing Trends ReceiverICA Proxy Searching using Filters StoreFrontReinforcement Exercise Reinforcement Exercise Delivery ControllerStoreFront StudioInstalling and configuring Receiver Module 3: Citrix Studio DirectorNavigating Receiver line Virtual Desktop Agent (VDA)Accessing Receiver SQL DatabaseAdding and Opening Applications NetScalerAccessing a Desktop line HypervisorDownloading a Configuration File Understanding Citrix Solutions Virtual MachinesTroubleshooting Tools Desktop Virtualization XenDesktop 7 InfrastructureConnection Center Networking Technologies Port UtilizationEvent Logging Collaboration and file sharing ICA ProxyCitrix Scout and Tools as a Service (Taas) Overview of the Helpdesk Reinforcement ExerciseReinforcement Exercise Support Levels ; Responsibilities StoreFrontSigning into Studio Troubleshooting Methodology Installing and configuring ReceiverXenDesktop Concepts Define the issue Navigating ReceiverAdministrator Roles Gather detailed information Accessing ReceiverAdministrator Scopes Consider possible causes Adding and Opening ApplicationsMachine Catalogs Create an action plan to address the Accessing a DesktopMaintenance Mode issue Downloading a Configuration FileRegistered and Unregistered States Implement the action plan Troubleshooting ToolsDelivery Groups Observe the results of the action plan Connection CenterPolicies Document any changes following Event LoggingResultant Set of Policy resolutions Citrix Scout and Tools as a Service (Taas)User Profiles XenDesktop 7 Architecture Reinforcement ExerciseReinforcement Exercise Understanding components Signing into StudioPrinting Concepts Receiver XenDesktop ConceptsPrinter Types StoreFront Administrator RolesDefault Printing Behavior Delivery Controller Administrator ScopesAltering the Default Printing Behavior Studio Machine CatalogsPrinting Policies Director Maintenance ModeProvisioning Printers Virtual Desktop Agent (VDA) Registered and Unregistered StatesCitrix Universal Print Server SQL Database Delivery GroupsUniversal Print Driver NetScaler PoliciesConfiguring the Universal Print Server Hypervisor Resultant Set of PolicyAuto-creating Client Printers Virtual Machines User ProfilesControlling Client Printer Auto-Creation XenDesktop 7 Infrastructure Reinforcement ExerciseAdministrator-assigned Session Printers Port Utilization Printing ConceptsEnd User Self-Provisioning ICA Proxy Printer TypesAuto-Retained Printers Reinforcement Exercise Default Printing BehaviorPrinter Drivers StoreFront Altering the Default Printing BehaviorCitrix Print Detective Tool Installing and configuring Receiver Printing PoliciesTroubleshooting Printing Issues Navigating Receiver Provisioning PrintersReinforcement Exercise Accessing Receiver Citrix Universal Print ServerCitrix Director Adding and Opening Applications Universal Print DriverAccessing Director Accessing a Desktop Configuring the Universal Print ServerViewing User Details Downloading a Configuration File Auto-creating Client PrintersActivity Manager Troubleshooting Tools Controlling Client Printer Auto-CreationMachine Details Connection Center Administrator-assigned Session PrintersSession Details Event Logging End User Self-ProvisioningLogon Duration Citrix Scout and Tools as a Service Auto-Retained PrintersPersonalization (Taas) Printer DriversHDX Panel Reinforcement Exercise Citrix Print Detective ToolInteracting with the End User Signing into Studio Troubleshooting Printing IssuesSending a Message to an End User XenDesktop Concepts Reinforcement ExerciseShadowing an End User Administrator Roles Citrix DirectorResolving End-User Issues Administrator Scopes Accessing DirectorResetting an End-User Profile Machine Catalogs Viewing User Details


Ending a Machine Process Maintenance Mode Activity ManagerEnding applications Registered and Unregistered States Machine DetailsEnabling and Disabling Maintenance Mode Delivery Groups Session DetailsManaging an End-User’s Machine Power Policies Logon DurationStatus Resultant Set of Policy PersonalizationDisconnecting a Session User Profiles HDX PanelLogging an End User Off Reinforcement Exercise Interacting with the End UserAdministrator Features of Director Printing Concepts Sending a Message to an End UserMonitoring within the Director Dashboard Printer Types Shadowing an End UserMonitoring the Infrastructure Panel Default Printing Behavior Resolving End-User IssuesMonitoring Connected Sessions Altering the Default Printing Behavior Resetting an End-User ProfileMonitoring Logon Duration Averages Printing Policies Ending a Machine ProcessMonitoring Machine and End-User Provisioning Printers Ending applicationsConnection Failures Citrix Universal Print Server Enabling and Disabling Maintenance ModeMonitoring Historical Trends Universal Print Driver Managing an End-User’s Machine PowerViewing Trends Configuring the Universal Print Server StatusSearching using Filters Auto-creating Client Printers Disconnecting a SessionReinforcement Exercise Controlling Client Printer Auto-Creation Logging an End User Off

Administrator-assigned Session Printers Administrator Features of DirectorEnd User Self-Provisioning Monitoring within the Director Dashboard

line Auto-Retained Printers Monitoring the Infrastructure PanelUnderstanding Citrix Solutions Printer Drivers Monitoring Connected SessionsDesktop Virtualization Citrix Print Detective Tool Monitoring Logon Duration AveragesNetworking Technologies Troubleshooting Printing Issues Monitoring Machine and End-UserCollaboration and file sharing Reinforcement Exercise Connection FailuresOverview of the Helpdesk Citrix Director Monitoring Historical TrendsSupport Levels ; Responsibilities Accessing Director Viewing TrendsTroubleshooting Methodology Viewing User Details Searching using FiltersDefine the issue Activity Manager Reinforcement ExerciseGather detailed information Machine DetailsConsider possible causes Session DetailsCreate an action plan to address the issue Logon Duration lineImplement the action plan Personalization Understanding Citrix SolutionsObserve the results of the action plan HDX Panel Desktop VirtualizationDocument any changes following resolutions Interacting with the End User Networking TechnologiesXenDesktop 7 Architecture Sending a Message to an End User Collaboration and file sharingUnderstanding components Shadowing an End User Overview of the HelpdeskReceiver Resolving End-User Issues Support Levels ; ResponsibilitiesStoreFront Resetting an End-User Profile Troubleshooting MethodologyDelivery Controller Ending a Machine Process Define the issueStudio Ending applications Gather detailed informationDirector Enabling and Disabling Maintenance Consider possible causesVirtual Desktop Agent (VDA) Mode Create an action plan to address the issueSQL Database Managing an End-User’s Machine Power Implement the action planNetScaler Status Observe the results of the action planHypervisor Disconnecting a Session Document any changes followingVirtual Machines Logging an End User Off resolutionsXenDesktop 7 Infrastructure Administrator Features of Director XenDesktop 7 ArchitecturePort Utilization Monitoring within the Director Dashboard Understanding componentsICA Proxy Monitoring the Infrastructure Panel ReceiverReinforcement Exercise Monitoring Connected Sessions StoreFrontStoreFront Monitoring Logon Duration Averages Delivery ControllerInstalling and configuring Receiver Monitoring Machine and End-User StudioNavigating Receiver Connection Failures DirectorAccessing Receiver Monitoring Historical Trends Virtual Desktop Agent (VDA)Adding and Opening Applications Viewing Trends SQL DatabaseAccessing a Desktop Searching using Filters NetScalerDownloading a Configuration File Reinforcement Exercise HypervisorTroubleshooting Tools Virtual MachinesConnection Center XenDesktop 7 InfrastructureEvent Logging line Port UtilizationCitrix Scout and Tools as a Service (Taas) Understanding Citrix Solutions ICA ProxyReinforcement Exercise Desktop Virtualization Reinforcement ExerciseSigning into Studio Networking Technologies StoreFrontXenDesktop Concepts Collaboration and file sharing Installing and configuring ReceiverAdministrator Roles Overview of the Helpdesk Navigating Receiver


Administrator Scopes Support Levels ; Responsibilities Accessing ReceiverMachine Catalogs Troubleshooting Methodology Adding and Opening ApplicationsMaintenance Mode Define the issue Accessing a DesktopRegistered and Unregistered States Gather detailed information Downloading a Configuration FileDelivery Groups Consider possible causes Troubleshooting ToolsPolicies Create an action plan to address the Connection CenterResultant Set of Policy issue Event LoggingUser Profiles Implement the action plan Citrix Scout and Tools as a Service (Taas)Reinforcement Exercise Observe the results of the action plan Reinforcement ExercisePrinting Concepts Document any changes following Signing into StudioPrinter Types resolutions XenDesktop ConceptsDefault Printing Behavior XenDesktop 7 Architecture Administrator RolesAltering the Default Printing Behavior Understanding components Administrator ScopesPrinting Policies Receiver Machine CatalogsProvisioning Printers StoreFront Maintenance ModeCitrix Universal Print Server Delivery Controller Registered and Unregistered StatesUniversal Print Driver Studio Delivery GroupsConfiguring the Universal Print Server Director PoliciesAuto-creating Client Printers Virtual Desktop Agent (VDA) Resultant Set of PolicyControlling Client Printer Auto-Creation SQL Database User ProfilesAdministrator-assigned Session Printers NetScaler Reinforcement ExerciseEnd User Self-Provisioning Hypervisor Printing ConceptsAuto-Retained Printers Virtual Machines Printer TypesPrinter Drivers XenDesktop 7 Infrastructure Default Printing BehaviorCitrix Print Detective Tool Port Utilization Altering the Default Printing BehaviorTroubleshooting Printing Issues ICA Proxy Printing PoliciesReinforcement Exercise Reinforcement Exercise Provisioning PrintersCitrix Director StoreFront Citrix Universal Print ServerAccessing Director Installing and configuring Receiver Universal Print DriverViewing User Details Navigating Receiver Configuring the Universal Print ServerActivity Manager Accessing Receiver Auto-creating Client PrintersMachine Details Adding and Opening Applications Controlling Client Printer Auto-CreationSession Details Accessing a Desktop Administrator-assigned Session PrintersLogon Duration Downloading a Configuration File End User Self-ProvisioningPersonalization Troubleshooting Tools Auto-Retained PrintersHDX Panel Connection Center Printer DriversInteracting with the End User Event Logging Citrix Print Detective ToolSending a Message to an End User Citrix Scout and Tools as a Service Troubleshooting Printing IssuesShadowing an End User (Taas) Reinforcement ExerciseResolving End-User Issues Reinforcement Exercise Citrix DirectorResetting an End-User Profile Signing into Studio Accessing DirectorEnding a Machine Process XenDesktop Concepts Viewing User DetailsEnding applications Administrator Roles Activity ManagerEnabling and Disabling Maintenance Mode Administrator Scopes Machine DetailsManaging an End-User’s Machine Power Machine Catalogs Session DetailsStatus Maintenance Mode Logon DurationDisconnecting a Session Registered and Unregistered States PersonalizationLogging an End User Off Delivery Groups HDX PanelAdministrator Features of Director Policies Interacting with the End UserMonitoring within the Director Dashboard Resultant Set of Policy Sending a Message to an End UserMonitoring the Infrastructure Panel User Profiles Shadowing an End UserMonitoring Connected Sessions Reinforcement Exercise Resolving End-User IssuesMonitoring Logon Duration Averages Printing Concepts Resetting an End-User ProfileMonitoring Machine and End-User Printer Types Ending a Machine ProcessConnection Failures Default Printing Behavior Ending applicationsMonitoring Historical Trends Altering the Default Printing Behavior Enabling and Disabling Maintenance ModeViewing Trends Printing Policies Managing an End-User’s Machine PowerSearching using Filters Provisioning Printers StatusReinforcement Exercise Citrix Universal Print Server Disconnecting a Session

Universal Print Driver Logging an End User OffConfiguring the Universal Print Server Administrator Features of Director

line Auto-creating Client Printers Monitoring within the Director DashboardUnderstanding Citrix Solutions Controlling Client Printer Auto-Creation Monitoring the Infrastructure PanelDesktop Virtualization Administrator-assigned Session Printers Monitoring Connected SessionsNetworking Technologies End User Self-Provisioning Monitoring Logon Duration AveragesCollaboration and file sharing Auto-Retained Printers Monitoring Machine and End-User


Overview of the Helpdesk Printer Drivers Connection FailuresSupport Levels ; Responsibilities Citrix Print Detective Tool Monitoring Historical TrendsTroubleshooting Methodology Troubleshooting Printing Issues Viewing TrendsDefine the issue Reinforcement Exercise Searching using FiltersGather detailed information Citrix Director Reinforcement ExerciseConsider possible causes Accessing DirectorCreate an action plan to address the issue Viewing User DetailsImplement the action plan Activity Manager lineObserve the results of the action plan Machine Details Understanding Citrix SolutionsDocument any changes following resolutions Session Details Desktop VirtualizationXenDesktop 7 Architecture Logon Duration Networking TechnologiesUnderstanding components Personalization Collaboration and file sharingReceiver HDX Panel Overview of the HelpdeskStoreFront Interacting with the End User Support Levels ; ResponsibilitiesDelivery Controller Sending a Message to an End User Troubleshooting MethodologyStudio Shadowing an End User Define the issueDirector Resolving End-User Issues Gather detailed informationVirtual Desktop Agent (VDA) Resetting an End-User Profile Consider possible causesSQL Database Ending a Machine Process Create an action plan to address the issueNetScaler Ending applications Implement the action planHypervisor Enabling and Disabling Maintenance Observe the results of the action planVirtual Machines Mode Document any changes followingXenDesktop 7 Infrastructure Managing an End-User’s Machine Power resolutionsPort Utilization Status XenDesktop 7 ArchitectureICA Proxy Disconnecting a Session Understanding componentsReinforcement Exercise Logging an End User Off ReceiverStoreFront Administrator Features of Director StoreFrontInstalling and configuring Receiver Monitoring within the Director Dashboard Delivery ControllerNavigating Receiver Monitoring the Infrastructure Panel StudioAccessing Receiver Monitoring Connected Sessions DirectorAdding and Opening Applications Monitoring Logon Duration Averages Virtual Desktop Agent (VDA)Accessing a Desktop Monitoring Machine and End-User SQL DatabaseDownloading a Configuration File Connection Failures NetScalerTroubleshooting Tools Monitoring Historical Trends HypervisorConnection Center Viewing Trends Virtual MachinesEvent Logging Searching using Filters XenDesktop 7 InfrastructureCitrix Scout and Tools as a Service (Taas) Reinforcement Exercise Port UtilizationReinforcement Exercise ICA ProxySigning into Studio Reinforcement ExerciseXenDesktop Concepts line StoreFrontAdministrator Roles Understanding Citrix Solutions Installing and configuring ReceiverAdministrator Scopes Desktop Virtualization Navigating ReceiverMachine Catalogs Networking Technologies Accessing ReceiverMaintenance Mode Collaboration and file sharing Adding and Opening ApplicationsRegistered and Unregistered States Overview of the Helpdesk Accessing a DesktopDelivery Groups Support Levels ; Responsibilities Downloading a Configuration FilePolicies Troubleshooting Methodology Troubleshooting ToolsResultant Set of Policy Define the issue Connection CenterUser Profiles Gather detailed information Event LoggingReinforcement Exercise Consider possible causes Citrix Scout and Tools as a Service (Taas)Printing Concepts Create an action plan to address the Reinforcement ExercisePrinter Types issue Signing into StudioDefault Printing Behavior Implement the action plan XenDesktop ConceptsAltering the Default Printing Behavior Observe the results of the action plan Administrator RolesPrinting Policies Document any changes following Administrator ScopesProvisioning Printers resolutions Machine CatalogsCitrix Universal Print Server XenDesktop 7 Architecture Maintenance ModeUniversal Print Driver Understanding components Registered and Unregistered StatesConfiguring the Universal Print Server Receiver Delivery GroupsAuto-creating Client Printers StoreFront PoliciesControlling Client Printer Auto-Creation Delivery Controller Resultant Set of PolicyAdministrator-assigned Session Printers Studio User ProfilesEnd User Self-Provisioning Director Reinforcement ExerciseAuto-Retained Printers Virtual Desktop Agent (VDA) Printing ConceptsPrinter Drivers SQL Database Printer TypesCitrix Print Detective Tool NetScaler Default Printing Behavior


Troubleshooting Printing Issues Hypervisor Altering the Default Printing BehaviorReinforcement Exercise Virtual Machines Printing PoliciesCitrix Director XenDesktop 7 Infrastructure Provisioning PrintersAccessing Director Port Utilization Citrix Universal Print ServerViewing User Details ICA Proxy Universal Print DriverActivity Manager Reinforcement Exercise Configuring the Universal Print ServerMachine Details StoreFront Auto-creating Client PrintersSession Details Installing and configuring Receiver Controlling Client Printer Auto-CreationLogon Duration Navigating Receiver Administrator-assigned Session PrintersPersonalization Accessing Receiver End User Self-ProvisioningHDX Panel Adding and Opening Applications Auto-Retained PrintersInteracting with the End User Accessing a Desktop Printer DriversSending a Message to an End User Downloading a Configuration File Citrix Print Detective ToolShadowing an End User Troubleshooting Tools Troubleshooting Printing IssuesResolving End-User Issues Connection Center Reinforcement ExerciseResetting an End-User Profile Event Logging Citrix DirectorEnding a Machine Process Citrix Scout and Tools as a Service Accessing DirectorEnding applications (Taas) Viewing User DetailsEnabling and Disabling Maintenance Mode Reinforcement Exercise Activity ManagerManaging an End-User’s Machine Power Signing into Studio Machine DetailsStatus XenDesktop Concepts Session DetailsDisconnecting a Session Administrator Roles Logon DurationLogging an End User Off Administrator Scopes PersonalizationAdministrator Features of Director Machine Catalogs HDX PanelMonitoring within the Director Dashboard Maintenance Mode Interacting with the End UserMonitoring the Infrastructure Panel Registered and Unregistered States Sending a Message to an End UserMonitoring Connected Sessions Delivery Groups Shadowing an End UserMonitoring Logon Duration Averages Policies Resolving End-User IssuesMonitoring Machine and End-User Resultant Set of Policy Resetting an End-User ProfileConnection Failures User Profiles Ending a Machine ProcessMonitoring Historical Trends Reinforcement Exercise Ending applicationsViewing Trends Printing Concepts Enabling and Disabling Maintenance ModeSearching using Filters Printer Types Managing an End-User’s Machine PowerReinforcement Exercise Default Printing Behavior Status

Altering the Default Printing Behavior Disconnecting a SessionPrinting Policies Logging an End User Off

line Provisioning Printers Administrator Features of DirectorUnderstanding Citrix Solutions Citrix Universal Print Server Monitoring within the Director DashboardDesktop Virtualization Universal Print Driver Monitoring the Infrastructure PanelNetworking Technologies Configuring the Universal Print Server Monitoring Connected SessionsCollaboration and file sharing Auto-creating Client Printers Monitoring Logon Duration AveragesOverview of the Helpdesk Controlling Client Printer Auto-Creation Monitoring Machine and End-UserSupport Levels ; Responsibilities Administrator-assigned Session Printers Connection FailuresTroubleshooting Methodology End User Self-Provisioning Monitoring Historical TrendsDefine the issue Auto-Retained Printers Viewing TrendsGather detailed information Printer Drivers Searching using FiltersConsider possible causes Citrix Print Detective Tool Reinforcement ExerciseCreate an action plan to address the issue Troubleshooting Printing IssuesImplement the action plan Reinforcement ExerciseObserve the results of the action plan Citrix Director lineDocument any changes following resolutions Accessing Director Understanding Citrix SolutionsXenDesktop 7 Architecture Viewing User Details Desktop VirtualizationUnderstanding components Activity Manager Networking TechnologiesReceiver Machine Details Collaboration and file sharingStoreFront Session Details Overview of the HelpdeskDelivery Controller Logon Duration Support Levels ; ResponsibilitiesStudio Personalization Troubleshooting MethodologyDirector HDX Panel Define the issueVirtual Desktop Agent (VDA) Interacting with the End User Gather detailed informationSQL Database Sending a Message to an End User Consider possible causesNetScaler Shadowing an End User Create an action plan to address the issueHypervisor Resolving End-User Issues Implement the action planVirtual Machines Resetting an End-User Profile Observe the results of the action planXenDesktop 7 Infrastructure Ending a Machine Process Document any changes followingPort Utilization Ending applications resolutionsICA Proxy Enabling and Disabling Maintenance XenDesktop 7 Architecture


Reinforcement Exercise Mode Understanding componentsStoreFront Managing an End-User’s Machine Power ReceiverInstalling and configuring Receiver Status StoreFrontNavigating Receiver Disconnecting a Session Delivery ControllerAccessing Receiver Logging an End User Off StudioAdding and Opening Applications Administrator Features of Director DirectorAccessing a Desktop Monitoring within the Director Dashboard Virtual Desktop Agent (VDA)Downloading a Configuration File Monitoring the Infrastructure Panel SQL DatabaseTroubleshooting Tools Monitoring Connected Sessions NetScalerConnection Center Monitoring Logon Duration Averages HypervisorEvent Logging Monitoring Machine and End-User Virtual MachinesCitrix Scout and Tools as a Service (Taas) Connection Failures XenDesktop 7 InfrastructureReinforcement Exercise Monitoring Historical Trends Port UtilizationSigning into Studio Viewing Trends ICA ProxyXenDesktop Concepts Searching using Filters Reinforcement ExerciseAdministrator Roles Reinforcement Exercise StoreFrontAdministrator Scopes Installing and configuring ReceiverMachine Catalogs Navigating ReceiverMaintenance Mode line Accessing ReceiverRegistered and Unregistered States Understanding Citrix Solutions Adding and Opening ApplicationsDelivery Groups Desktop Virtualization Accessing a DesktopPolicies Networking Technologies Downloading a Configuration FileResultant Set of Policy Collaboration and file sharing Troubleshooting ToolsUser Profiles Overview of the Helpdesk Connection CenterReinforcement Exercise Support Levels ; Responsibilities Event LoggingPrinting Concepts Troubleshooting Methodology Citrix Scout and Tools as a Service (Taas)Printer Types Define the issue Reinforcement ExerciseDefault Printing Behavior Gather detailed information Signing into StudioAltering the Default Printing Behavior Consider possible causes XenDesktop ConceptsPrinting Policies Create an action plan to address the Administrator RolesProvisioning Printers issue Administrator ScopesCitrix Universal Print Server Implement the action plan Machine CatalogsUniversal Print Driver Observe the results of the action plan Maintenance ModeConfiguring the Universal Print Server Document any changes following Registered and Unregistered StatesAuto-creating Client Printers resolutions Delivery GroupsControlling Client Printer Auto-Creation XenDesktop 7 Architecture PoliciesAdministrator-assigned Session Printers Understanding components Resultant Set of PolicyEnd User Self-Provisioning Receiver User ProfilesAuto-Retained Printers StoreFront Reinforcement ExercisePrinter Drivers Delivery Controller Printing ConceptsCitrix Print Detective Tool Studio Printer TypesTroubleshooting Printing Issues Director Default Printing BehaviorReinforcement Exercise Virtual Desktop Agent (VDA) Altering the Default Printing BehaviorCitrix Director SQL Database Printing PoliciesAccessing Director NetScaler Provisioning PrintersViewing User Details Hypervisor Citrix Universal Print ServerActivity Manager Virtual Machines Universal Print DriverMachine Details XenDesktop 7 Infrastructure Configuring the Universal Print ServerSession Details Port Utilization Auto-creating Client PrintersLogon Duration ICA Proxy Controlling Client Printer Auto-CreationPersonalization Reinforcement Exercise Administrator-assigned Session PrintersHDX Panel StoreFront End User Self-ProvisioningInteracting with the End User Installing and configuring Receiver Auto-Retained PrintersSending a Message to an End User Navigating Receiver Printer DriversShadowing an End User Accessing Receiver Citrix Print Detective ToolResolving End-User Issues Adding and Opening Applications Troubleshooting Printing IssuesResetting an End-User Profile Accessing a Desktop Reinforcement ExerciseEnding a Machine Process Downloading a Configuration File Citrix DirectorEnding applications Troubleshooting Tools Accessing DirectorEnabling and Disabling Maintenance Mode Connection Center Viewing User DetailsManaging an End-User’s Machine Power Event Logging Activity ManagerStatus Citrix Scout and Tools as a Service Machine DetailsDisconnecting a Session (Taas) Session DetailsLogging an End User Off Reinforcement Exercise Logon DurationAdministrator Features of Director Signing into Studio PersonalizationMonitoring within the Director Dashboard XenDesktop Concepts HDX Panel


Monitoring the Infrastructure Panel Administrator Roles Interacting with the End UserMonitoring Connected Sessions Administrator Scopes Sending a Message to an End UserMonitoring Logon Duration Averages Machine Catalogs Shadowing an End UserMonitoring Machine and End-User Maintenance Mode Resolving End-User IssuesConnection Failures Registered and Unregistered States Resetting an End-User ProfileMonitoring Historical Trends Delivery Groups Ending a Machine ProcessViewing Trends Policies Ending applicationsSearching using Filters Resultant Set of Policy Enabling and Disabling Maintenance ModeReinforcement Exercise User Profiles Managing an End-User’s Machine Power

Reinforcement Exercise StatusPrinting Concepts Disconnecting a Session

line Printer Types Logging an End User OffUnderstanding Citrix Solutions Default Printing Behavior Administrator Features of DirectorDesktop Virtualization Altering the Default Printing Behavior Monitoring within the Director DashboardNetworking Technologies Printing Policies Monitoring the Infrastructure PanelCollaboration and file sharing Provisioning Printers Monitoring Connected SessionsOverview of the Helpdesk Citrix Universal Print Server Monitoring Logon Duration AveragesSupport Levels ; Responsibilities Universal Print Driver Monitoring Machine and End-UserTroubleshooting Methodology Configuring the Universal Print Server Connection FailuresDefine the issue Auto-creating Client Printers Monitoring Historical TrendsGather detailed information Controlling Client Printer Auto-Creation Viewing TrendsConsider possible causes Administrator-assigned Session Printers Searching using FiltersCreate an action plan to address the issue End User Self-Provisioning Reinforcement ExerciseImplement the action plan Auto-Retained PrintersObserve the results of the action plan Printer DriversDocument any changes following resolutions Citrix Print Detective Tool lineXenDesktop 7 Architecture Troubleshooting Printing Issues Understanding Citrix SolutionsUnderstanding components Reinforcement Exercise Desktop VirtualizationReceiver Citrix Director Networking TechnologiesStoreFront Accessing Director Collaboration and file sharingDelivery Controller Viewing User Details Overview of the HelpdeskStudio Activity Manager Support Levels ; ResponsibilitiesDirector Machine Details Troubleshooting MethodologyVirtual Desktop Agent (VDA) Session Details Define the issueSQL Database Logon Duration Gather detailed informationNetScaler Personalization Consider possible causesHypervisor HDX Panel Create an action plan to address the issueVirtual Machines Interacting with the End User Implement the action planXenDesktop 7 Infrastructure Sending a Message to an End User Observe the results of the action planPort Utilization Shadowing an End User Document any changes followingICA Proxy Resolving End-User Issues resolutionsReinforcement Exercise Resetting an End-User Profile XenDesktop 7 ArchitectureStoreFront Ending a Machine Process Understanding componentsInstalling and configuring Receiver Ending applications ReceiverNavigating Receiver Enabling and Disabling Maintenance StoreFrontAccessing Receiver Mode Delivery ControllerAdding and Opening Applications Managing an End-User’s Machine Power StudioAccessing a Desktop Status DirectorDownloading a Configuration File Disconnecting a Session Virtual Desktop Agent (VDA)Troubleshooting Tools Logging an End User Off SQL DatabaseConnection Center Administrator Features of Director NetScalerEvent Logging Monitoring within the Director Dashboard HypervisorCitrix Scout and Tools as a Service (Taas) Monitoring the Infrastructure Panel Virtual MachinesReinforcement Exercise Monitoring Connected Sessions XenDesktop 7 InfrastructureSigning into Studio Monitoring Logon Duration Averages Port UtilizationXenDesktop Concepts Monitoring Machine and End-User ICA ProxyAdministrator Roles Connection Failures Reinforcement ExerciseAdministrator Scopes Monitoring Historical Trends StoreFrontMachine Catalogs Viewing Trends Installing and configuring ReceiverMaintenance Mode Searching using Filters Navigating ReceiverRegistered and Unregistered States Reinforcement Exercise Accessing ReceiverDelivery Groups Adding and Opening ApplicationsPolicies Accessing a DesktopResultant Set of Policy line Downloading a Configuration FileUser Profiles Understanding Citrix Solutions Troubleshooting ToolsReinforcement Exercise Desktop Virtualization Connection Center


Printing Concepts Networking Technologies Event LoggingPrinter Types Collaboration and file sharing Citrix Scout and Tools as a Service (Taas)Default Printing Behavior Overview of the Helpdesk Reinforcement ExerciseAltering the Default Printing Behavior Support Levels ; Responsibilities Signing into StudioPrinting Policies Troubleshooting Methodology XenDesktop ConceptsProvisioning Printers Define the issue Administrator RolesCitrix Universal Print Server Gather detailed information Administrator ScopesUniversal Print Driver Consider possible causes Machine CatalogsConfiguring the Universal Print Server Create an action plan to address the Maintenance ModeAuto-creating Client Printers issue Registered and Unregistered StatesControlling Client Printer Auto-Creation Implement the action plan Delivery GroupsAdministrator-assigned Session Printers Observe the results of the action plan PoliciesEnd User Self-Provisioning Document any changes following Resultant Set of PolicyAuto-Retained Printers resolutions User ProfilesPrinter Drivers XenDesktop 7 Architecture Reinforcement ExerciseCitrix Print Detective Tool Understanding components Printing ConceptsTroubleshooting Printing Issues Receiver Printer TypesReinforcement Exercise StoreFront Default Printing BehaviorCitrix Director Delivery Controller Altering the Default Printing BehaviorAccessing Director Studio Printing PoliciesViewing User Details Director Provisioning PrintersActivity Manager Virtual Desktop Agent (VDA) Citrix Universal Print ServerMachine Details SQL Database Universal Print DriverSession Details NetScaler Configuring the Universal Print ServerLogon Duration Hypervisor Auto-creating Client PrintersPersonalization Virtual Machines Controlling Client Printer Auto-CreationHDX Panel XenDesktop 7 Infrastructure Administrator-assigned Session PrintersInteracting with the End User Port Utilization End User Self-ProvisioningSending a Message to an End User ICA Proxy Auto-Retained PrintersShadowing an End User Reinforcement Exercise Printer DriversResolving End-User Issues StoreFront Citrix Print Detective ToolResetting an End-User Profile Installing and configuring Receiver Troubleshooting Printing IssuesEnding a Machine Process Navigating Receiver Reinforcement ExerciseEnding applications Accessing Receiver Citrix DirectorEnabling and Disabling Maintenance Mode Adding and Opening Applications Accessing DirectorManaging an End-User’s Machine Power Accessing a Desktop Viewing User DetailsStatus Downloading a Configuration File Activity ManagerDisconnecting a Session Troubleshooting Tools Machine DetailsLogging an End User Off Connection Center Session DetailsAdministrator Features of Director Event Logging Logon DurationMonitoring within the Director Dashboard Citrix Scout and Tools as a Service PersonalizationMonitoring the Infrastructure Panel (Taas) HDX PanelMonitoring Connected Sessions Reinforcement Exercise Interacting with the End UserMonitoring Logon Duration Averages Signing into Studio Sending a Message to an End UserMonitoring Machine and End-User XenDesktop Concepts Shadowing an End UserConnection Failures Administrator Roles Resolving End-User IssuesMonitoring Historical Trends Administrator Scopes Resetting an End-User ProfileViewing Trends Machine Catalogs Ending a Machine ProcessSearching using Filters Maintenance Mode Ending applicationsReinforcement Exercise Registered and Unregistered States Enabling and Disabling Maintenance Mode

Delivery Groups Managing an End-User’s Machine PowerPolicies Status

line Resultant Set of Policy Disconnecting a SessionUnderstanding Citrix Solutions User Profiles Logging an End User OffDesktop Virtualization Reinforcement Exercise Administrator Features of DirectorNetworking Technologies Printing Concepts Monitoring within the Director DashboardCollaboration and file sharing Printer Types Monitoring the Infrastructure PanelOverview of the Helpdesk Default Printing Behavior Monitoring Connected SessionsSupport Levels ; Responsibilities Altering the Default Printing Behavior Monitoring Logon Duration AveragesTroubleshooting Methodology Printing Policies Monitoring Machine and End-UserDefine the issue Provisioning Printers Connection FailuresGather detailed information Citrix Universal Print Server Monitoring Historical TrendsConsider possible causes Universal Print Driver Viewing TrendsCreate an action plan to address the issue Configuring the Universal Print Server Searching using FiltersImplement the action plan Auto-creating Client Printers Reinforcement ExerciseObserve the results of the action plan Controlling Client Printer Auto-Creation


Document any changes following resolutions Administrator-assigned Session PrintersXenDesktop 7 Architecture End User Self-Provisioning lineUnderstanding components Auto-Retained Printers Understanding Citrix SolutionsReceiver Printer Drivers Desktop VirtualizationStoreFront Citrix Print Detective Tool Networking TechnologiesDelivery Controller Troubleshooting Printing Issues Collaboration and file sharingStudio Reinforcement Exercise Overview of the HelpdeskDirector Citrix Director Support Levels ; ResponsibilitiesVirtual Desktop Agent (VDA) Accessing Director Troubleshooting MethodologySQL Database Viewing User Details Define the issueNetScaler Activity Manager Gather detailed informationHypervisor Machine Details Consider possible causesVirtual Machines Session Details Create an action plan to address the issueXenDesktop 7 Infrastructure Logon Duration Implement the action planPort Utilization Personalization Observe the results of the action planICA Proxy HDX Panel Document any changes followingReinforcement Exercise Interacting with the End User resolutionsStoreFront Sending a Message to an End User XenDesktop 7 ArchitectureInstalling and configuring Receiver Shadowing an End User Understanding componentsNavigating Receiver Resolving End-User Issues ReceiverAccessing Receiver Resetting an End-User Profile StoreFrontAdding and Opening Applications Ending a Machine Process Delivery ControllerAccessing a Desktop Ending applications StudioDownloading a Configuration File Enabling and Disabling Maintenance DirectorTroubleshooting Tools Mode Virtual Desktop Agent (VDA)Connection Center Managing an End-User’s Machine Power SQL DatabaseEvent Logging Status NetScalerCitrix Scout and Tools as a Service (Taas) Disconnecting a Session HypervisorReinforcement Exercise Logging an End User Off Virtual MachinesSigning into Studio Administrator Features of Director XenDesktop 7 InfrastructureXenDesktop Concepts Monitoring within the Director Dashboard Port UtilizationAdministrator Roles Monitoring the Infrastructure Panel ICA ProxyAdministrator Scopes Monitoring Connected Sessions Reinforcement ExerciseMachine Catalogs Monitoring Logon Duration Averages StoreFrontMaintenance Mode Monitoring Machine and End-User Installing and configuring ReceiverRegistered and Unregistered States Connection Failures Navigating ReceiverDelivery Groups Monitoring Historical Trends Accessing ReceiverPolicies Viewing Trends Adding and Opening ApplicationsResultant Set of Policy Searching using Filters Accessing a DesktopUser Profiles Reinforcement Exercise Downloading a Configuration FileReinforcement Exercise Troubleshooting ToolsPrinting Concepts Connection CenterPrinter Types line Event LoggingDefault Printing Behavior Understanding Citrix Solutions Citrix Scout and Tools as a Service (Taas)Altering the Default Printing Behavior Desktop Virtualization Reinforcement ExercisePrinting Policies Networking Technologies Signing into StudioProvisioning Printers Collaboration and file sharing XenDesktop ConceptsCitrix Universal Print Server Overview of the Helpdesk Administrator RolesUniversal Print Driver Support Levels ; Responsibilities Administrator ScopesConfiguring the Universal Print Server Troubleshooting Methodology Machine CatalogsAuto-creating Client Printers Define the issue Maintenance ModeControlling Client Printer Auto-Creation Gather detailed information Registered and Unregistered StatesAdministrator-assigned Session Printers Consider possible causes Delivery GroupsEnd User Self-Provisioning Create an action plan to address the PoliciesAuto-Retained Printers issue Resultant Set of PolicyPrinter Drivers Implement the action plan User ProfilesCitrix Print Detective Tool Observe the results of the action plan Reinforcement ExerciseTroubleshooting Printing Issues Document any changes following Printing ConceptsReinforcement Exercise resolutions Printer TypesCitrix Director XenDesktop 7 Architecture Default Printing BehaviorAccessing Director Understanding components Altering the Default Printing BehaviorViewing User Details Receiver Printing PoliciesActivity Manager StoreFront Provisioning PrintersMachine Details Delivery Controller Citrix Universal Print ServerSession Details Studio Universal Print DriverLogon Duration Director Configuring the Universal Print Server


Personalization Virtual Desktop Agent (VDA) Auto-creating Client PrintersHDX Panel SQL Database Controlling Client Printer Auto-CreationInteracting with the End User NetScaler Administrator-assigned Session PrintersSending a Message to an End User Hypervisor End User Self-ProvisioningShadowing an End User Virtual Machines Auto-Retained PrintersResolving End-User Issues XenDesktop 7 Infrastructure Printer DriversResetting an End-User Profile Port Utilization Citrix Print Detective ToolEnding a Machine Process ICA Proxy Troubleshooting Printing IssuesEnding applications Reinforcement Exercise Reinforcement ExerciseEnabling and Disabling Maintenance Mode StoreFront Citrix DirectorManaging an End-User’s Machine Power Installing and configuring Receiver Accessing DirectorStatus Navigating Receiver Viewing User DetailsDisconnecting a Session Accessing Receiver Activity ManagerLogging an End User Off Adding and Opening Applications Machine DetailsAdministrator Features of Director Accessing a Desktop Session DetailsMonitoring within the Director Dashboard Downloading a Configuration File Logon DurationMonitoring the Infrastructure Panel Troubleshooting Tools PersonalizationMonitoring Connected Sessions Connection Center HDX PanelMonitoring Logon Duration Averages Event Logging Interacting with the End UserMonitoring Machine and End-User Citrix Scout and Tools as a Service Sending a Message to an End UserConnection Failures (Taas) Shadowing an End UserMonitoring Historical Trends Reinforcement Exercise Resolving End-User IssuesViewing Trends Signing into Studio Resetting an End-User ProfileSearching using Filters XenDesktop Concepts Ending a Machine ProcessReinforcement Exercise Administrator Roles Ending applications

Administrator Scopes Enabling and Disabling Maintenance ModeMachine Catalogs Managing an End-User’s Machine Power

line Maintenance Mode StatusUnderstanding Citrix Solutions Registered and Unregistered States Disconnecting a SessionDesktop Virtualization Delivery Groups Logging an End User OffNetworking Technologies Policies Administrator Features of DirectorCollaboration and file sharing Resultant Set of Policy Monitoring within the Director DashboardOverview of the Helpdesk User Profiles Monitoring the Infrastructure PanelSupport Levels ; Responsibilities Reinforcement Exercise Monitoring Connected SessionsTroubleshooting Methodology Printing Concepts Monitoring Logon Duration AveragesDefine the issue Printer Types Monitoring Machine and End-UserGather detailed information Default Printing Behavior Connection FailuresConsider possible causes Altering the Default Printing Behavior Monitoring Historical TrendsCreate an action plan to address the issue Printing Policies Viewing TrendsImplement the action plan Provisioning Printers Searching using FiltersObserve the results of the action plan Citrix Universal Print Server Reinforcement ExerciseDocument any changes following resolutions Universal Print DriverXenDesktop 7 Architecture Configuring the Universal Print ServerUnderstanding components Auto-creating Client Printers lineReceiver Controlling Client Printer Auto-Creation Understanding Citrix SolutionsStoreFront Administrator-assigned Session Printers Desktop VirtualizationDelivery Controller End User Self-Provisioning Networking TechnologiesStudio Auto-Retained Printers Collaboration and file sharingDirector Printer Drivers Overview of the HelpdeskVirtual Desktop Agent (VDA) Citrix Print Detective Tool Support Levels ; ResponsibilitiesSQL Database Troubleshooting Printing Issues Troubleshooting MethodologyNetScaler Reinforcement Exercise Define the issueHypervisor Citrix Director Gather detailed informationVirtual Machines Accessing Director Consider possible causesXenDesktop 7 Infrastructure Viewing User Details Create an action plan to address the issuePort Utilization Activity Manager Implement the action planICA Proxy Machine Details Observe the results of the action planReinforcement Exercise Session Details Document any changes followingStoreFront Logon Duration resolutionsInstalling and configuring Receiver Personalization XenDesktop 7 ArchitectureNavigating Receiver HDX Panel Understanding componentsAccessing Receiver Interacting with the End User ReceiverAdding and Opening Applications Sending a Message to an End User StoreFrontAccessing a Desktop Shadowing an End User Delivery ControllerDownloading a Configuration File Resolving End-User Issues StudioTroubleshooting Tools Resetting an End-User Profile Director


Connection Center Ending a Machine Process Virtual Desktop Agent (VDA)Event Logging Ending applications SQL DatabaseCitrix Scout and Tools as a Service (Taas) Enabling and Disabling Maintenance NetScalerReinforcement Exercise Mode HypervisorSigning into Studio Managing an End-User’s Machine Power Virtual MachinesXenDesktop Concepts Status XenDesktop 7 InfrastructureAdministrator Roles Disconnecting a Session Port UtilizationAdministrator Scopes Logging an End User Off ICA ProxyMachine Catalogs Administrator Features of Director Reinforcement ExerciseMaintenance Mode Monitoring within the Director Dashboard StoreFrontRegistered and Unregistered States Monitoring the Infrastructure Panel Installing and configuring ReceiverDelivery Groups Monitoring Connected Sessions Navigating ReceiverPolicies Monitoring Logon Duration Averages Accessing ReceiverResultant Set of Policy Monitoring Machine and End-User Adding and Opening ApplicationsUser Profiles Connection Failures Accessing a DesktopReinforcement Exercise Monitoring Historical Trends Downloading a Configuration FilePrinting Concepts Viewing Trends Troubleshooting ToolsPrinter Types Searching using Filters Connection CenterDefault Printing Behavior Reinforcement Exercise Event LoggingAltering the Default Printing Behavior Citrix Scout and Tools as a Service (Taas)Printing Policies Reinforcement ExerciseProvisioning Printers line Signing into StudioCitrix Universal Print Server Understanding Citrix Solutions XenDesktop ConceptsUniversal Print Driver Desktop Virtualization Administrator RolesConfiguring the Universal Print Server Networking Technologies Administrator ScopesAuto-creating Client Printers Collaboration and file sharing Machine CatalogsControlling Client Printer Auto-Creation Overview of the Helpdesk Maintenance ModeAdministrator-assigned Session Printers Support Levels ; Responsibilities Registered and Unregistered StatesEnd User Self-Provisioning Troubleshooting Methodology Delivery GroupsAuto-Retained Printers Define the issue PoliciesPrinter Drivers Gather detailed information Resultant Set of PolicyCitrix Print Detective Tool Consider possible causes User ProfilesTroubleshooting Printing Issues Create an action plan to address the Reinforcement ExerciseReinforcement Exercise issue Printing ConceptsCitrix Director Implement the action plan Printer TypesAccessing Director Observe the results of the action plan Default Printing BehaviorViewing User Details Document any changes following Altering the Default Printing BehaviorActivity Manager resolutions Printing PoliciesMachine Details XenDesktop 7 Architecture Provisioning PrintersSession Details Understanding components Citrix Universal Print ServerLogon Duration Receiver Universal Print DriverPersonalization StoreFront Configuring the Universal Print ServerHDX Panel Delivery Controller Auto-creating Client PrintersInteracting with the End User Studio Controlling Client Printer Auto-CreationSending a Message to an End User Director Administrator-assigned Session PrintersShadowing an End User Virtual Desktop Agent (VDA) End User Self-ProvisioningResolving End-User Issues SQL Database Auto-Retained PrintersResetting an End-User Profile NetScaler Printer DriversEnding a Machine Process Hypervisor Citrix Print Detective ToolEnding applications Virtual Machines Troubleshooting Printing IssuesEnabling and Disabling Maintenance Mode XenDesktop 7 Infrastructure Reinforcement ExerciseManaging an End-User’s Machine Power Port Utilization Citrix DirectorStatus ICA Proxy Accessing DirectorDisconnecting a Session Reinforcement Exercise Viewing User DetailsLogging an End User Off StoreFront Activity ManagerAdministrator Features of Director Installing and configuring Receiver Machine DetailsMonitoring within the Director Dashboard Navigating Receiver Session DetailsMonitoring the Infrastructure Panel Accessing Receiver Logon DurationMonitoring Connected Sessions Adding and Opening Applications PersonalizationMonitoring Logon Duration Averages Accessing a Desktop HDX PanelMonitoring Machine and End-User Downloading a Configuration File Interacting with the End UserConnection Failures Troubleshooting Tools Sending a Message to an End UserMonitoring Historical Trends Connection Center Shadowing an End UserViewing Trends Event Logging Resolving End-User IssuesSearching using Filters Citrix Scout and Tools as a Service Resetting an End-User ProfileReinforcement Exercise (Taas) Ending a Machine Process


Reinforcement Exercise Ending applicationsSigning into Studio Enabling and Disabling Maintenance Mode

line XenDesktop Concepts Managing an End-User’s Machine PowerUnderstanding Citrix Solutions Administrator Roles StatusDesktop Virtualization Administrator Scopes Disconnecting a SessionNetworking Technologies Machine Catalogs Logging an End User OffCollaboration and file sharing Maintenance Mode Administrator Features of DirectorOverview of the Helpdesk Registered and Unregistered States Monitoring within the Director DashboardSupport Levels ; Responsibilities Delivery Groups Monitoring the Infrastructure PanelTroubleshooting Methodology Policies Monitoring Connected SessionsDefine the issue Resultant Set of Policy Monitoring Logon Duration AveragesGather detailed information User Profiles Monitoring Machine and End-UserConsider possible causes Reinforcement Exercise Connection FailuresCreate an action plan to address the issue Printing Concepts Monitoring Historical TrendsImplement the action plan Printer Types Viewing TrendsObserve the results of the action plan Default Printing Behavior Searching using FiltersDocument any changes following resolutions Altering the Default Printing Behavior Reinforcement ExerciseXenDesktop 7 Architecture Printing PoliciesUnderstanding components Provisioning PrintersReceiver Citrix Universal Print Server lineStoreFront Universal Print Driver Understanding Citrix SolutionsDelivery Controller Configuring the Universal Print Server Desktop VirtualizationStudio Auto-creating Client Printers Networking TechnologiesDirector Controlling Client Printer Auto-Creation Collaboration and file sharingVirtual Desktop Agent (VDA) Administrator-assigned Session Printers Overview of the HelpdeskSQL Database End User Self-Provisioning Support Levels ; ResponsibilitiesNetScaler Auto-Retained Printers Troubleshooting MethodologyHypervisor Printer Drivers Define the issueVirtual Machines Citrix Print Detective Tool Gather detailed informationXenDesktop 7 Infrastructure Troubleshooting Printing Issues Consider possible causesPort Utilization Reinforcement Exercise Create an action plan to address the issueICA Proxy Citrix Director Implement the action planReinforcement Exercise Accessing Director Observe the results of the action planStoreFront Viewing User Details Document any changes followingInstalling and configuring Receiver Activity Manager resolutionsNavigating Receiver Machine Details XenDesktop 7 ArchitectureAccessing Receiver Session Details Understanding componentsAdding and Opening Applications Logon Duration ReceiverAccessing a Desktop Personalization StoreFrontDownloading a Configuration File HDX Panel Delivery ControllerTroubleshooting Tools Interacting with the End User StudioConnection Center Sending a Message to an End User DirectorEvent Logging Shadowing an End User Virtual Desktop Agent (VDA)Citrix Scout and Tools as a Service (Taas) Resolving End-User Issues SQL DatabaseReinforcement Exercise Resetting an End-User Profile NetScalerSigning into Studio Ending a Machine Process HypervisorXenDesktop Concepts Ending applications Virtual MachinesAdministrator Roles Enabling and Disabling Maintenance XenDesktop 7 InfrastructureAdministrator Scopes Mode Port UtilizationMachine Catalogs Managing an End-User’s Machine Power ICA ProxyMaintenance Mode Status Reinforcement ExerciseRegistered and Unregistered States Disconnecting a Session StoreFrontDelivery Groups Logging an End User Off Installing and configuring ReceiverPolicies Administrator Features of Director Navigating ReceiverResultant Set of Policy Monitoring within the Director Dashboard Accessing ReceiverUser Profiles Monitoring the Infrastructure Panel Adding and Opening ApplicationsReinforcement Exercise Monitoring Connected Sessions Accessing a DesktopPrinting Concepts Monitoring Logon Duration Averages Downloading a Configuration FilePrinter Types Monitoring Machine and End-User Troubleshooting ToolsDefault Printing Behavior Connection Failures Connection CenterAltering the Default Printing Behavior Monitoring Historical Trends Event LoggingPrinting Policies Viewing Trends Citrix Scout and Tools as a Service (Taas)Provisioning Printers Searching using Filters Reinforcement ExerciseCitrix Universal Print Server Reinforcement Exercise Signing into StudioUniversal Print Driver XenDesktop ConceptsConfiguring the Universal Print Server Administrator Roles


Auto-creating Client Printers line Administrator ScopesControlling Client Printer Auto-Creation Understanding Citrix Solutions Machine CatalogsAdministrator-assigned Session Printers Desktop Virtualization Maintenance ModeEnd User Self-Provisioning Networking Technologies Registered and Unregistered StatesAuto-Retained Printers Collaboration and file sharing Delivery GroupsPrinter Drivers Overview of the Helpdesk PoliciesCitrix Print Detective Tool Support Levels ; Responsibilities Resultant Set of PolicyTroubleshooting Printing Issues Troubleshooting Methodology User ProfilesReinforcement Exercise Define the issue Reinforcement ExerciseCitrix Director Gather detailed information Printing ConceptsAccessing Director Consider possible causes Printer TypesViewing User Details Create an action plan to address the Default Printing BehaviorActivity Manager issue Altering the Default Printing BehaviorMachine Details Implement the action plan Printing PoliciesSession Details Observe the results of the action plan Provisioning PrintersLogon Duration Document any changes following Citrix Universal Print ServerPersonalization resolutions Universal Print DriverHDX Panel XenDesktop 7 Architecture Configuring the Universal Print ServerInteracting with the End User Understanding components Auto-creating Client PrintersSending a Message to an End User Receiver Controlling Client Printer Auto-CreationShadowing an End User StoreFront Administrator-assigned Session PrintersResolving End-User Issues Delivery Controller End User Self-ProvisioningResetting an End-User Profile Studio Auto-Retained PrintersEnding a Machine Process Director Printer DriversEnding applications Virtual Desktop Agent (VDA) Citrix Print Detective ToolEnabling and Disabling Maintenance Mode SQL Database Troubleshooting Printing IssuesManaging an End-User’s Machine Power NetScaler Reinforcement ExerciseStatus Hypervisor Citrix DirectorDisconnecting a Session Virtual Machines Accessing DirectorLogging an End User Off XenDesktop 7 Infrastructure Viewing User DetailsAdministrator Features of Director Port Utilization Activity ManagerMonitoring within the Director Dashboard ICA Proxy Machine DetailsMonitoring the Infrastructure Panel Reinforcement Exercise Session DetailsMonitoring Connected Sessions StoreFront Logon DurationMonitoring Logon Duration Averages Installing and configuring Receiver PersonalizationMonitoring Machine and End-User Navigating Receiver HDX PanelConnection Failures Accessing Receiver Interacting with the End UserMonitoring Historical Trends Adding and Opening Applications Sending a Message to an End UserViewing Trends Accessing a Desktop Shadowing an End UserSearching using Filters Downloading a Configuration File Resolving End-User IssuesReinforcement Exercise Troubleshooting Tools Resetting an End-User Profile

Connection Center Ending a Machine ProcessEvent Logging Ending applications

line Citrix Scout and Tools as a Service Enabling and Disabling Maintenance ModeUnderstanding Citrix Solutions (Taas) Managing an End-User’s Machine PowerDesktop Virtualization Reinforcement Exercise StatusNetworking Technologies Signing into Studio Disconnecting a SessionCollaboration and file sharing XenDesktop Concepts Logging an End User OffOverview of the Helpdesk Administrator Roles Administrator Features of DirectorSupport Levels ; Responsibilities Administrator Scopes Monitoring within the Director DashboardTroubleshooting Methodology Machine Catalogs Monitoring the Infrastructure PanelDefine the issue Maintenance Mode Monitoring Connected SessionsGather detailed information Registered and Unregistered States Monitoring Logon Duration AveragesConsider possible causes Delivery Groups Monitoring Machine and End-UserCreate an action plan to address the issue Policies Connection FailuresImplement the action plan Resultant Set of Policy Monitoring Historical TrendsObserve the results of the action plan User Profiles Viewing TrendsDocument any changes following resolutions Reinforcement Exercise Searching using FiltersXenDesktop 7 Architecture Printing Concepts Reinforcement ExerciseUnderstanding components Printer TypesReceiver Default Printing BehaviorStoreFront Altering the Default Printing Behavior lineDelivery Controller Printing Policies Understanding Citrix SolutionsStudio Provisioning Printers Desktop VirtualizationDirector Citrix Universal Print Server Networking TechnologiesVirtual Desktop Agent (VDA) Universal Print Driver Collaboration and file sharing


SQL Database Configuring the Universal Print Server Overview of the HelpdeskNetScaler Auto-creating Client Printers Support Levels ; ResponsibilitiesHypervisor Controlling Client Printer Auto-Creation Troubleshooting MethodologyVirtual Machines Administrator-assigned Session Printers Define the issueXenDesktop 7 Infrastructure End User Self-Provisioning Gather detailed informationPort Utilization Auto-Retained Printers Consider possible causesICA Proxy Printer Drivers Create an action plan to address the issueReinforcement Exercise Citrix Print Detective Tool Implement the action planStoreFront Troubleshooting Printing Issues Observe the results of the action planInstalling and configuring Receiver Reinforcement Exercise Document any changes followingNavigating Receiver Citrix Director resolutionsAccessing Receiver Accessing Director XenDesktop 7 ArchitectureAdding and Opening Applications Viewing User Details Understanding componentsAccessing a Desktop Activity Manager ReceiverDownloading a Configuration File Machine Details StoreFrontTroubleshooting Tools Session Details Delivery ControllerConnection Center Logon Duration StudioEvent Logging Personalization DirectorCitrix Scout and Tools as a Service (Taas) HDX Panel Virtual Desktop Agent (VDA)Reinforcement Exercise Interacting with the End User SQL DatabaseSigning into Studio Sending a Message to an End User NetScalerXenDesktop Concepts Shadowing an End User HypervisorAdministrator Roles Resolving End-User Issues Virtual MachinesAdministrator Scopes Resetting an End-User Profile XenDesktop 7 InfrastructureMachine Catalogs Ending a Machine Process Port UtilizationMaintenance Mode Ending applications ICA ProxyRegistered and Unregistered States Enabling and Disabling Maintenance Reinforcement ExerciseDelivery Groups Mode StoreFrontPolicies Managing an End-User’s Machine Power Installing and configuring ReceiverResultant Set of Policy Status Navigating ReceiverUser Profiles Disconnecting a Session Accessing ReceiverReinforcement Exercise Logging an End User Off Adding and Opening ApplicationsPrinting Concepts Administrator Features of Director Accessing a DesktopPrinter Types Monitoring within the Director Dashboard Downloading a Configuration FileDefault Printing Behavior Monitoring the Infrastructure Panel Troubleshooting ToolsAltering the Default Printing Behavior Monitoring Connected Sessions Connection CenterPrinting Policies Monitoring Logon Duration Averages Event LoggingProvisioning Printers Monitoring Machine and End-User Citrix Scout and Tools as a Service (Taas)Citrix Universal Print Server Connection Failures Reinforcement ExerciseUniversal Print Driver Monitoring Historical Trends Signing into StudioConfiguring the Universal Print Server Viewing Trends XenDesktop ConceptsAuto-creating Client Printers Searching using Filters Administrator RolesControlling Client Printer Auto-Creation Reinforcement Exercise Administrator ScopesAdministrator-assigned Session Printers Machine CatalogsEnd User Self-Provisioning Maintenance ModeAuto-Retained Printers line Registered and Unregistered StatesPrinter Drivers Understanding Citrix Solutions Delivery GroupsCitrix Print Detective Tool Desktop Virtualization PoliciesTroubleshooting Printing Issues Networking Technologies Resultant Set of PolicyReinforcement Exercise Collaboration and file sharing User ProfilesCitrix Director Overview of the Helpdesk Reinforcement ExerciseAccessing Director Support Levels ; Responsibilities Printing ConceptsViewing User Details Troubleshooting Methodology Printer TypesActivity Manager Define the issue Default Printing BehaviorMachine Details Gather detailed information Altering the Default Printing BehaviorSession Details Consider possible causes Printing PoliciesLogon Duration Create an action plan to address the Provisioning PrintersPersonalization issue Citrix Universal Print ServerHDX Panel Implement the action plan Universal Print DriverInteracting with the End User Observe the results of the action plan Configuring the Universal Print ServerSending a Message to an End User Document any changes following Auto-creating Client PrintersShadowing an End User resolutions Controlling Client Printer Auto-CreationResolving End-User Issues XenDesktop 7 Architecture Administrator-assigned Session PrintersResetting an End-User Profile Understanding components End User Self-ProvisioningEnding a Machine Process Receiver Auto-Retained PrintersEnding applications StoreFront Printer Drivers


Enabling and Disabling Maintenance Mode Delivery Controller Citrix Print Detective ToolManaging an End-User’s Machine Power Studio Troubleshooting Printing IssuesStatus Director Reinforcement ExerciseDisconnecting a Session Virtual Desktop Agent (VDA) Citrix DirectorLogging an End User Off SQL Database Accessing DirectorAdministrator Features of Director NetScaler Viewing User DetailsMonitoring within the Director Dashboard Hypervisor Activity ManagerMonitoring the Infrastructure Panel Virtual Machines Machine DetailsMonitoring Connected Sessions XenDesktop 7 Infrastructure Session DetailsMonitoring Logon Duration Averages Port Utilization Logon DurationMonitoring Machine and End-User ICA Proxy PersonalizationConnection Failures Reinforcement Exercise HDX PanelMonitoring Historical Trends StoreFront Interacting with the End UserViewing Trends Installing and configuring Receiver Sending a Message to an End UserSearching using Filters Navigating Receiver Shadowing an End UserReinforcement Exercise Accessing Receiver Resolving End-User Issues

Adding and Opening Applications Resetting an End-User ProfileAccessing a Desktop Ending a Machine Process

line Downloading a Configuration File Ending applicationsUnderstanding Citrix Solutions Troubleshooting Tools Enabling and Disabling Maintenance ModeDesktop Virtualization Connection Center Managing an End-User’s Machine PowerNetworking Technologies Event Logging StatusCollaboration and file sharing Citrix Scout and Tools as a Service Disconnecting a SessionOverview of the Helpdesk (Taas) Logging an End User OffSupport Levels ; Responsibilities Reinforcement Exercise Administrator Features of DirectorTroubleshooting Methodology Signing into Studio Monitoring within the Director DashboardDefine the issue XenDesktop Concepts Monitoring the Infrastructure PanelGather detailed information Administrator Roles Monitoring Connected SessionsConsider possible causes Administrator Scopes Monitoring Logon Duration AveragesCreate an action plan to address the issue Machine Catalogs Monitoring Machine and End-UserImplement the action plan Maintenance Mode Connection FailuresObserve the results of the action plan Registered and Unregistered States Monitoring Historical TrendsDocument any changes following resolutions Delivery Groups Viewing TrendsXenDesktop 7 Architecture Policies Searching using FiltersUnderstanding components Resultant Set of Policy Reinforcement ExerciseReceiver User ProfilesStoreFront Reinforcement ExerciseDelivery Controller Printing Concepts lineStudio Printer Types Understanding Citrix SolutionsDirector Default Printing Behavior Desktop VirtualizationVirtual Desktop Agent (VDA) Altering the Default Printing Behavior Networking TechnologiesSQL Database Printing Policies Collaboration and file sharingNetScaler Provisioning Printers Overview of the HelpdeskHypervisor Citrix Universal Print Server Support Levels ; ResponsibilitiesVirtual Machines Universal Print Driver Troubleshooting MethodologyXenDesktop 7 Infrastructure Configuring the Universal Print Server Define the issuePort Utilization Auto-creating Client Printers Gather detailed informationICA Proxy Controlling Client Printer Auto-Creation Consider possible causesReinforcement Exercise Administrator-assigned Session Printers Create an action plan to address the issueStoreFront End User Self-Provisioning Implement the action planInstalling and configuring Receiver Auto-Retained Printers Observe the results of the action planNavigating Receiver Printer Drivers Document any changes followingAccessing Receiver Citrix Print Detective Tool resolutionsAdding and Opening Applications Troubleshooting Printing Issues XenDesktop 7 ArchitectureAccessing a Desktop Reinforcement Exercise Understanding componentsDownloading a Configuration File Citrix Director ReceiverTroubleshooting Tools Accessing Director StoreFrontConnection Center Viewing User Details Delivery ControllerEvent Logging Activity Manager StudioCitrix Scout and Tools as a Service (Taas) Machine Details DirectorReinforcement Exercise Session Details Virtual Desktop Agent (VDA)Signing into Studio Logon Duration SQL DatabaseXenDesktop Concepts Personalization NetScalerAdministrator Roles HDX Panel HypervisorAdministrator Scopes Interacting with the End User Virtual MachinesMachine Catalogs Sending a Message to an End User XenDesktop 7 Infrastructure


Maintenance Mode Shadowing an End User Port UtilizationRegistered and Unregistered States Resolving End-User Issues ICA ProxyDelivery Groups Resetting an End-User Profile Reinforcement ExercisePolicies Ending a Machine Process StoreFrontResultant Set of Policy Ending applications Installing and configuring ReceiverUser Profiles Enabling and Disabling Maintenance Navigating ReceiverReinforcement Exercise Mode Accessing ReceiverPrinting Concepts Managing an End-User’s Machine Power Adding and Opening ApplicationsPrinter Types Status Accessing a DesktopDefault Printing Behavior Disconnecting a Session Downloading a Configuration FileAltering the Default Printing Behavior Logging an End User Off Troubleshooting ToolsPrinting Policies Administrator Features of Director Connection CenterProvisioning Printers Monitoring within the Director Dashboard Event LoggingCitrix Universal Print Server Monitoring the Infrastructure Panel Citrix Scout and Tools as a Service (Taas)Universal Print Driver Monitoring Connected Sessions Reinforcement ExerciseConfiguring the Universal Print Server Monitoring Logon Duration Averages Signing into StudioAuto-creating Client Printers Monitoring Machine and End-User XenDesktop ConceptsControlling Client Printer Auto-Creation Connection Failures Administrator RolesAdministrator-assigned Session Printers Monitoring Historical Trends Administrator ScopesEnd User Self-Provisioning Viewing Trends Machine CatalogsAuto-Retained Printers Searching using Filters Maintenance ModePrinter Drivers Reinforcement Exercise Registered and Unregistered StatesCitrix Print Detective Tool Delivery GroupsTroubleshooting Printing Issues PoliciesReinforcement Exercise line Resultant Set of PolicyCitrix Director Understanding Citrix Solutions User ProfilesAccessing Director Desktop Virtualization Reinforcement ExerciseViewing User Details Networking Technologies Printing ConceptsActivity Manager Collaboration and file sharing Printer TypesMachine Details Overview of the Helpdesk Default Printing BehaviorSession Details Support Levels ; Responsibilities Altering the Default Printing BehaviorLogon Duration Troubleshooting Methodology Printing PoliciesPersonalization Define the issue Provisioning PrintersHDX Panel Gather detailed information Citrix Universal Print ServerInteracting with the End User Consider possible causes Universal Print DriverSending a Message to an End User Create an action plan to address the Configuring the Universal Print ServerShadowing an End User issue Auto-creating Client PrintersResolving End-User Issues Implement the action plan Controlling Client Printer Auto-CreationResetting an End-User Profile Observe the results of the action plan Administrator-assigned Session PrintersEnding a Machine Process Document any changes following End User Self-ProvisioningEnding applications resolutions Auto-Retained PrintersEnabling and Disabling Maintenance Mode XenDesktop 7 Architecture Printer DriversManaging an End-User’s Machine Power Understanding components Citrix Print Detective ToolStatus Receiver Troubleshooting Printing IssuesDisconnecting a Session StoreFront Reinforcement ExerciseLogging an End User Off Delivery Controller Citrix DirectorAdministrator Features of Director Studio Accessing DirectorMonitoring within the Director Dashboard Director Viewing User DetailsMonitoring the Infrastructure Panel Virtual Desktop Agent (VDA) Activity ManagerMonitoring Connected Sessions SQL Database Machine DetailsMonitoring Logon Duration Averages NetScaler Session DetailsMonitoring Machine and End-User Hypervisor Logon DurationConnection Failures Virtual Machines PersonalizationMonitoring Historical Trends XenDesktop 7 Infrastructure HDX PanelViewing Trends Port Utilization Interacting with the End UserSearching using Filters ICA Proxy Sending a Message to an End UserReinforcement Exercise Reinforcement Exercise Shadowing an End User

StoreFront Resolving End-User IssuesInstalling and configuring Receiver Resetting an End-User Profile

line Navigating Receiver Ending a Machine ProcessUnderstanding Citrix Solutions Accessing Receiver Ending applicationsDesktop Virtualization Adding and Opening Applications Enabling and Disabling Maintenance ModeNetworking Technologies Accessing a Desktop Managing an End-User’s Machine PowerCollaboration and file sharing Downloading a Configuration File StatusOverview of the Helpdesk Troubleshooting Tools Disconnecting a SessionSupport Levels ; Responsibilities Connection Center Logging an End User Off


Troubleshooting Methodology Event Logging Administrator Features of DirectorDefine the issue Citrix Scout and Tools as a Service Monitoring within the Director DashboardGather detailed information (Taas) Monitoring the Infrastructure PanelConsider possible causes Reinforcement Exercise Monitoring Connected SessionsCreate an action plan to address the issue Signing into Studio Monitoring Logon Duration AveragesImplement the action plan XenDesktop Concepts Monitoring Machine and End-UserObserve the results of the action plan Administrator Roles Connection FailuresDocument any changes following resolutions Administrator Scopes Monitoring Historical TrendsXenDesktop 7 Architecture Machine Catalogs Viewing TrendsUnderstanding components Maintenance Mode Searching using FiltersReceiver Registered and Unregistered States Reinforcement ExerciseStoreFront Delivery GroupsDelivery Controller PoliciesStudio Resultant Set of Policy lineDirector User Profiles Understanding Citrix SolutionsVirtual Desktop Agent (VDA) Reinforcement Exercise Desktop VirtualizationSQL Database Printing Concepts Networking TechnologiesNetScaler Printer Types Collaboration and file sharingHypervisor Default Printing Behavior Overview of the HelpdeskVirtual Machines Altering the Default Printing Behavior Support Levels ; ResponsibilitiesXenDesktop 7 Infrastructure Printing Policies Troubleshooting MethodologyPort Utilization Provisioning Printers Define the issueICA Proxy Citrix Universal Print Server Gather detailed informationReinforcement Exercise Universal Print Driver Consider possible causesStoreFront Configuring the Universal Print Server Create an action plan to address the issueInstalling and configuring Receiver Auto-creating Client Printers Implement the action planNavigating Receiver Controlling Client Printer Auto-Creation Observe the results of the action planAccessing Receiver Administrator-assigned Session Printers Document any changes followingAdding and Opening Applications End User Self-Provisioning resolutionsAccessing a Desktop Auto-Retained Printers XenDesktop 7 ArchitectureDownloading a Configuration File Printer Drivers Understanding componentsTroubleshooting Tools Citrix Print Detective Tool ReceiverConnection Center Troubleshooting Printing Issues StoreFrontEvent Logging Reinforcement Exercise Delivery ControllerCitrix Scout and Tools as a Service (Taas) Citrix Director StudioReinforcement Exercise Accessing Director DirectorSigning into Studio Viewing User Details Virtual Desktop Agent (VDA)XenDesktop Concepts Activity Manager SQL DatabaseAdministrator Roles Machine Details NetScalerAdministrator Scopes Session Details HypervisorMachine Catalogs Logon Duration Virtual MachinesMaintenance Mode Personalization XenDesktop 7 InfrastructureRegistered and Unregistered States HDX Panel Port UtilizationDelivery Groups Interacting with the End User ICA ProxyPolicies Sending a Message to an End User Reinforcement ExerciseResultant Set of Policy Shadowing an End User StoreFrontUser Profiles Resolving End-User Issues Installing and configuring ReceiverReinforcement Exercise Resetting an End-User Profile Navigating ReceiverPrinting Concepts Ending a Machine Process Accessing ReceiverPrinter Types Ending applications Adding and Opening ApplicationsDefault Printing Behavior Enabling and Disabling Maintenance Accessing a DesktopAltering the Default Printing Behavior Mode Downloading a Configuration FilePrinting Policies Managing an End-User’s Machine Power Troubleshooting ToolsProvisioning Printers Status Connection CenterCitrix Universal Print Server Disconnecting a Session Event LoggingUniversal Print Driver Logging an End User Off Citrix Scout and Tools as a Service (Taas)Configuring the Universal Print Server Administrator Features of Director Reinforcement ExerciseAuto-creating Client Printers Monitoring within the Director Dashboard Signing into StudioControlling Client Printer Auto-Creation Monitoring the Infrastructure Panel XenDesktop ConceptsAdministrator-assigned Session Printers Monitoring Connected Sessions Administrator RolesEnd User Self-Provisioning Monitoring Logon Duration Averages Administrator ScopesAuto-Retained Printers Monitoring Machine and End-User Machine CatalogsPrinter Drivers Connection Failures Maintenance ModeCitrix Print Detective Tool Monitoring Historical Trends Registered and Unregistered StatesTroubleshooting Printing Issues Viewing Trends Delivery GroupsReinforcement Exercise Searching using Filters Policies


Citrix Director Reinforcement Exercise Resultant Set of PolicyAccessing Director User ProfilesViewing User Details Reinforcement ExerciseActivity Manager line Printing ConceptsMachine Details Understanding Citrix Solutions Printer TypesSession Details Desktop Virtualization Default Printing BehaviorLogon Duration Networking Technologies Altering the Default Printing BehaviorPersonalization Collaboration and file sharing Printing PoliciesHDX Panel Overview of the Helpdesk Provisioning PrintersInteracting with the End User Support Levels ; Responsibilities Citrix Universal Print ServerSending a Message to an End User Troubleshooting Methodology Universal Print DriverShadowing an End User Define the issue Configuring the Universal Print ServerResolving End-User Issues Gather detailed information Auto-creating Client PrintersResetting an End-User Profile Consider possible causes Controlling Client Printer Auto-CreationEnding a Machine Process Create an action plan to address the Administrator-assigned Session PrintersEnding applications issue End User Self-ProvisioningEnabling and Disabling Maintenance Mode Implement the action plan Auto-Retained PrintersManaging an End-User’s Machine Power Observe the results of the action plan Printer DriversStatus Document any changes following Citrix Print Detective ToolDisconnecting a Session resolutions Troubleshooting Printing IssuesLogging an End User Off XenDesktop 7 Architecture Reinforcement ExerciseAdministrator Features of Director Understanding components Citrix DirectorMonitoring within the Director Dashboard Receiver Accessing DirectorMonitoring the Infrastructure Panel StoreFront Viewing User DetailsMonitoring Connected Sessions Delivery Controller Activity ManagerMonitoring Logon Duration Averages Studio Machine DetailsMonitoring Machine and End-User Director Session DetailsConnection Failures Virtual Desktop Agent (VDA) Logon DurationMonitoring Historical Trends SQL Database PersonalizationViewing Trends NetScaler HDX PanelSearching using Filters Hypervisor Interacting with the End UserReinforcement Exercise Virtual Machines Sending a Message to an End User

XenDesktop 7 Infrastructure Shadowing an End UserPort Utilization Resolving End-User Issues

line ICA Proxy Resetting an End-User ProfileUnderstanding Citrix Solutions Reinforcement Exercise Ending a Machine ProcessDesktop Virtualization StoreFront Ending applicationsNetworking Technologies Installing and configuring Receiver Enabling and Disabling Maintenance ModeCollaboration and file sharing Navigating Receiver Managing an End-User’s Machine PowerOverview of the Helpdesk Accessing Receiver StatusSupport Levels ; Responsibilities Adding and Opening Applications Disconnecting a SessionTroubleshooting Methodology Accessing a Desktop Logging an End User OffDefine the issue Downloading a Configuration File Administrator Features of DirectorGather detailed information Troubleshooting Tools Monitoring within the Director DashboardConsider possible causes Connection Center Monitoring the Infrastructure PanelCreate an action plan to address the issue Event Logging Monitoring Connected SessionsImplement the action plan Citrix Scout and Tools as a Service Monitoring Logon Duration AveragesObserve the results of the action plan (Taas) Monitoring Machine and End-UserDocument any changes following resolutions Reinforcement Exercise Connection FailuresXenDesktop 7 Architecture Signing into Studio Monitoring Historical TrendsUnderstanding components XenDesktop Concepts Viewing TrendsReceiver Administrator Roles Searching using FiltersStoreFront Administrator Scopes Reinforcement ExerciseDelivery Controller Machine CatalogsStudio Maintenance ModeDirector Registered and Unregistered States lineVirtual Desktop Agent (VDA) Delivery Groups Understanding Citrix SolutionsSQL Database Policies Desktop VirtualizationNetScaler Resultant Set of Policy Networking TechnologiesHypervisor User Profiles Collaboration and file sharingVirtual Machines Reinforcement Exercise Overview of the HelpdeskXenDesktop 7 Infrastructure Printing Concepts Support Levels ; ResponsibilitiesPort Utilization Printer Types Troubleshooting MethodologyICA Proxy Default Printing Behavior Define the issueReinforcement Exercise Altering the Default Printing Behavior Gather detailed informationStoreFront Printing Policies Consider possible causes


Installing and configuring Receiver Provisioning Printers Create an action plan to address the issueNavigating Receiver Citrix Universal Print Server Implement the action planAccessing Receiver Universal Print Driver Observe the results of the action planAdding and Opening Applications Configuring the Universal Print Server Document any changes followingAccessing a Desktop Auto-creating Client Printers resolutionsDownloading a Configuration File Controlling Client Printer Auto-Creation XenDesktop 7 ArchitectureTroubleshooting Tools Administrator-assigned Session Printers Understanding componentsConnection Center End User Self-Provisioning ReceiverEvent Logging Auto-Retained Printers StoreFrontCitrix Scout and Tools as a Service (Taas) Printer Drivers Delivery ControllerReinforcement Exercise Citrix Print Detective Tool StudioSigning into Studio Troubleshooting Printing Issues DirectorXenDesktop Concepts Reinforcement Exercise Virtual Desktop Agent (VDA)Administrator Roles Citrix Director SQL DatabaseAdministrator Scopes Accessing Director NetScalerMachine Catalogs Viewing User Details HypervisorMaintenance Mode Activity Manager Virtual MachinesRegistered and Unregistered States Machine Details XenDesktop 7 InfrastructureDelivery Groups Session Details Port UtilizationPolicies Logon Duration ICA ProxyResultant Set of Policy Personalization Reinforcement ExerciseUser Profiles HDX Panel StoreFrontReinforcement Exercise Interacting with the End User Installing and configuring ReceiverPrinting Concepts Sending a Message to an End User Navigating ReceiverPrinter Types Shadowing an End User Accessing ReceiverDefault Printing Behavior Resolving End-User Issues Adding and Opening ApplicationsAltering the Default Printing Behavior Resetting an End-User Profile Accessing a DesktopPrinting Policies Ending a Machine Process Downloading a Configuration FileProvisioning Printers Ending applications Troubleshooting ToolsCitrix Universal Print Server Enabling and Disabling Maintenance Connection CenterUniversal Print Driver Mode Event LoggingConfiguring the Universal Print Server Managing an End-User’s Machine Power Citrix Scout and Tools as a Service (Taas)Auto-creating Client Printers Status Reinforcement ExerciseControlling Client Printer Auto-Creation Disconnecting a Session Signing into StudioAdministrator-assigned Session Printers Logging an End User Off XenDesktop ConceptsEnd User Self-Provisioning Administrator Features of Director Administrator RolesAuto-Retained Printers Monitoring within the Director Dashboard Administrator ScopesPrinter Drivers Monitoring the Infrastructure Panel Machine CatalogsCitrix Print Detective Tool Monitoring Connected Sessions Maintenance ModeTroubleshooting Printing Issues Monitoring Logon Duration Averages Registered and Unregistered StatesReinforcement Exercise Monitoring Machine and End-User Delivery GroupsCitrix Director Connection Failures PoliciesAccessing Director Monitoring Historical Trends Resultant Set of PolicyViewing User Details Viewing Trends User ProfilesActivity Manager Searching using Filters Reinforcement ExerciseMachine Details Reinforcement Exercise Printing ConceptsSession Details Printer TypesLogon Duration Default Printing BehaviorPersonalization line Altering the Default Printing BehaviorHDX Panel Understanding Citrix Solutions Printing PoliciesInteracting with the End User Desktop Virtualization Provisioning PrintersSending a Message to an End User Networking Technologies Citrix Universal Print ServerShadowing an End User Collaboration and file sharing Universal Print DriverResolving End-User Issues Overview of the Helpdesk Configuring the Universal Print ServerResetting an End-User Profile Support Levels ; Responsibilities Auto-creating Client PrintersEnding a Machine Process Troubleshooting Methodology Controlling Client Printer Auto-CreationEnding applications Define the issue Administrator-assigned Session PrintersEnabling and Disabling Maintenance Mode Gather detailed information End User Self-ProvisioningManaging an End-User’s Machine Power Consider possible causes Auto-Retained PrintersStatus Create an action plan to address the Printer DriversDisconnecting a Session issue Citrix Print Detective ToolLogging an End User Off Implement the action plan Troubleshooting Printing IssuesAdministrator Features of Director Observe the results of the action plan Reinforcement ExerciseMonitoring within the Director Dashboard Document any changes following Citrix DirectorMonitoring the Infrastructure Panel resolutions Accessing DirectorMonitoring Connected Sessions XenDesktop 7 Architecture Viewing User Details


Monitoring Logon Duration Averages Understanding components Activity ManagerMonitoring Machine and End-User Receiver Machine DetailsConnection Failures StoreFront Session DetailsMonitoring Historical Trends Delivery Controller Logon DurationViewing Trends Studio PersonalizationSearching using Filters Director HDX PanelReinforcement Exercise Virtual Desktop Agent (VDA) Interacting with the End User

SQL Database Sending a Message to an End UserNetScaler Shadowing an End User

line Hypervisor Resolving End-User IssuesUnderstanding Citrix Solutions Virtual Machines Resetting an End-User ProfileDesktop Virtualization XenDesktop 7 Infrastructure Ending a Machine ProcessNetworking Technologies Port Utilization Ending applicationsCollaboration and file sharing ICA Proxy Enabling and Disabling Maintenance ModeOverview of the Helpdesk Reinforcement Exercise Managing an End-User’s Machine PowerSupport Levels ; Responsibilities StoreFront StatusTroubleshooting Methodology Installing and configuring Receiver Disconnecting a SessionDefine the issue Navigating Receiver Logging an End User OffGather detailed information Accessing Receiver Administrator Features of DirectorConsider possible causes Adding and Opening Applications Monitoring within the Director DashboardCreate an action plan to address the issue Accessing a Desktop Monitoring the Infrastructure PanelImplement the action plan Downloading a Configuration File Monitoring Connected SessionsObserve the results of the action plan Troubleshooting Tools Monitoring Logon Duration AveragesDocument any changes following resolutions Connection Center Monitoring Machine and End-UserXenDesktop 7 Architecture Event Logging Connection FailuresUnderstanding components Citrix Scout and Tools as a Service Monitoring Historical TrendsReceiver (Taas) Viewing TrendsStoreFront Reinforcement Exercise Searching using FiltersDelivery Controller Signing into Studio Reinforcement ExerciseStudio XenDesktop ConceptsDirector Administrator RolesVirtual Desktop Agent (VDA) Administrator Scopes lineSQL Database Machine Catalogs Understanding Citrix SolutionsNetScaler Maintenance Mode Desktop VirtualizationHypervisor Registered and Unregistered States Networking TechnologiesVirtual Machines Delivery Groups Collaboration and file sharingXenDesktop 7 Infrastructure Policies Overview of the HelpdeskPort Utilization Resultant Set of Policy Support Levels ; ResponsibilitiesICA Proxy User Profiles Troubleshooting MethodologyReinforcement Exercise Reinforcement Exercise Define the issueStoreFront Printing Concepts Gather detailed informationInstalling and configuring Receiver Printer Types Consider possible causesNavigating Receiver Default Printing Behavior Create an action plan to address the issueAccessing Receiver Altering the Default Printing Behavior Implement the action planAdding and Opening Applications Printing Policies Observe the results of the action planAccessing a Desktop Provisioning Printers Document any changes followingDownloading a Configuration File Citrix Universal Print Server resolutionsTroubleshooting Tools Universal Print Driver XenDesktop 7 ArchitectureConnection Center Configuring the Universal Print Server Understanding componentsEvent Logging Auto-creating Client Printers ReceiverCitrix Scout and Tools as a Service (Taas) Controlling Client Printer Auto-Creation StoreFrontReinforcement Exercise Administrator-assigned Session Printers Delivery ControllerSigning into Studio End User Self-Provisioning StudioXenDesktop Concepts Auto-Retained Printers DirectorAdministrator Roles Printer Drivers Virtual Desktop Agent (VDA)Administrator Scopes Citrix Print Detective Tool SQL DatabaseMachine Catalogs Troubleshooting Printing Issues NetScalerMaintenance Mode Reinforcement Exercise HypervisorRegistered and Unregistered States Citrix Director Virtual MachinesDelivery Groups Accessing Director XenDesktop 7 InfrastructurePolicies Viewing User Details Port UtilizationResultant Set of Policy Activity Manager ICA ProxyUser Profiles Machine Details Reinforcement ExerciseReinforcement Exercise Session Details StoreFrontPrinting Concepts Logon Duration Installing and configuring ReceiverPrinter Types Personalization Navigating Receiver


Default Printing Behavior HDX Panel Accessing ReceiverAltering the Default Printing Behavior Interacting with the End User Adding and Opening ApplicationsPrinting Policies Sending a Message to an End User Accessing a DesktopProvisioning Printers Shadowing an End User Downloading a Configuration FileCitrix Universal Print Server Resolving End-User Issues Troubleshooting ToolsUniversal Print Driver Resetting an End-User Profile Connection CenterConfiguring the Universal Print Server Ending a Machine Process Event LoggingAuto-creating Client Printers Ending applications Citrix Scout and Tools as a Service (Taas)Controlling Client Printer Auto-Creation Enabling and Disabling Maintenance Reinforcement ExerciseAdministrator-assigned Session Printers Mode Signing into StudioEnd User Self-Provisioning Managing an End-User’s Machine Power XenDesktop ConceptsAuto-Retained Printers Status Administrator RolesPrinter Drivers Disconnecting a Session Administrator ScopesCitrix Print Detective Tool Logging an End User Off Machine CatalogsTroubleshooting Printing Issues Administrator Features of Director Maintenance ModeReinforcement Exercise Monitoring within the Director Dashboard Registered and Unregistered StatesCitrix Director Monitoring the Infrastructure Panel Delivery GroupsAccessing Director Monitoring Connected Sessions PoliciesViewing User Details Monitoring Logon Duration Averages Resultant Set of PolicyActivity Manager Monitoring Machine and End-User User ProfilesMachine Details Connection Failures Reinforcement ExerciseSession Details Monitoring Historical Trends Printing ConceptsLogon Duration Viewing Trends Printer TypesPersonalization Searching using Filters Default Printing BehaviorHDX Panel Reinforcement Exercise Altering the Default Printing BehaviorInteracting with the End User Printing PoliciesSending a Message to an End User Provisioning PrintersShadowing an End User line Citrix Universal Print ServerResolving End-User Issues Understanding Citrix Solutions Universal Print DriverResetting an End-User Profile Desktop Virtualization Configuring the Universal Print ServerEnding a Machine Process Networking Technologies Auto-creating Client PrintersEnding applications Collaboration and file sharing Controlling Client Printer Auto-CreationEnabling and Disabling Maintenance Mode Overview of the Helpdesk Administrator-assigned Session PrintersManaging an End-User’s Machine Power Support Levels ; Responsibilities End User Self-ProvisioningStatus Troubleshooting Methodology Auto-Retained PrintersDisconnecting a Session Define the issue Printer DriversLogging an End User Off Gather detailed information Citrix Print Detective ToolAdministrator Features of Director Consider possible causes Troubleshooting Printing IssuesMonitoring within the Director Dashboard Create an action plan to address the Reinforcement ExerciseMonitoring the Infrastructure Panel issue Citrix DirectorMonitoring Connected Sessions Implement the action plan Accessing DirectorMonitoring Logon Duration Averages Observe the results of the action plan Viewing User DetailsMonitoring Machine and End-User Document any changes following Activity ManagerConnection Failures resolutions Machine DetailsMonitoring Historical Trends XenDesktop 7 Architecture Session DetailsViewing Trends Understanding components Logon DurationSearching using Filters Receiver PersonalizationReinforcement Exercise StoreFront HDX Panel

Delivery Controller Interacting with the End UserStudio Sending a Message to an End User

line Director Shadowing an End UserUnderstanding Citrix Solutions Virtual Desktop Agent (VDA) Resolving End-User IssuesDesktop Virtualization SQL Database Resetting an End-User ProfileNetworking Technologies NetScaler Ending a Machine ProcessCollaboration and file sharing Hypervisor Ending applicationsOverview of the Helpdesk Virtual Machines Enabling and Disabling Maintenance ModeSupport Levels ; Responsibilities XenDesktop 7 Infrastructure Managing an End-User’s Machine PowerTroubleshooting Methodology Port Utilization StatusDefine the issue ICA Proxy Disconnecting a SessionGather detailed information Reinforcement Exercise Logging an End User OffConsider possible causes StoreFront Administrator Features of DirectorCreate an action plan to address the issue Installing and configuring Receiver Monitoring within the Director DashboardImplement the action plan Navigating Receiver Monitoring the Infrastructure PanelObserve the results of the action plan Accessing Receiver Monitoring Connected SessionsDocument any changes following resolutions Adding and Opening Applications Monitoring Logon Duration AveragesXenDesktop 7 Architecture Accessing a Desktop Monitoring Machine and End-User


Understanding components Downloading a Configuration File Connection FailuresReceiver Troubleshooting Tools Monitoring Historical TrendsStoreFront Connection Center Viewing TrendsDelivery Controller Event Logging Searching using FiltersStudio Citrix Scout and Tools as a Service Reinforcement ExerciseDirector (Taas)Virtual Desktop Agent (VDA) Reinforcement ExerciseSQL Database Signing into Studio lineNetScaler XenDesktop Concepts Understanding Citrix SolutionsHypervisor Administrator Roles Desktop VirtualizationVirtual Machines Administrator Scopes Networking TechnologiesXenDesktop 7 Infrastructure Machine Catalogs Collaboration and file sharingPort Utilization Maintenance Mode Overview of the HelpdeskICA Proxy Registered and Unregistered States Support Levels ; ResponsibilitiesReinforcement Exercise Delivery Groups Troubleshooting MethodologyStoreFront Policies Define the issueInstalling and configuring Receiver Resultant Set of Policy Gather detailed informationNavigating Receiver User Profiles Consider possible causesAccessing Receiver Reinforcement Exercise Create an action plan to address the issueAdding and Opening Applications Printing Concepts Implement the action planAccessing a Desktop Printer Types Observe the results of the action planDownloading a Configuration File Default Printing Behavior Document any changes followingTroubleshooting Tools Altering the Default Printing Behavior resolutionsConnection Center Printing Policies XenDesktop 7 ArchitectureEvent Logging Provisioning Printers Understanding componentsCitrix Scout and Tools as a Service (Taas) Citrix Universal Print Server ReceiverReinforcement Exercise Universal Print Driver StoreFrontSigning into Studio Configuring the Universal Print Server Delivery ControllerXenDesktop Concepts Auto-creating Client Printers StudioAdministrator Roles Controlling Client Printer Auto-Creation DirectorAdministrator Scopes Administrator-assigned Session Printers Virtual Desktop Agent (VDA)Machine Catalogs End User Self-Provisioning SQL DatabaseMaintenance Mode Auto-Retained Printers NetScalerRegistered and Unregistered States Printer Drivers HypervisorDelivery Groups Citrix Print Detective Tool Virtual MachinesPolicies Troubleshooting Printing Issues XenDesktop 7 InfrastructureResultant Set of Policy Reinforcement Exercise Port UtilizationUser Profiles Citrix Director ICA ProxyReinforcement Exercise Accessing Director Reinforcement ExercisePrinting Concepts Viewing User Details StoreFrontPrinter Types Activity Manager Installing and configuring ReceiverDefault Printing Behavior Machine Details Navigating ReceiverAltering the Default Printing Behavior Session Details Accessing ReceiverPrinting Policies Logon Duration Adding and Opening ApplicationsProvisioning Printers Personalization Accessing a DesktopCitrix Universal Print Server HDX Panel Downloading a Configuration FileUniversal Print Driver Interacting with the End User Troubleshooting ToolsConfiguring the Universal Print Server Sending a Message to an End User Connection CenterAuto-creating Client Printers Shadowing an End User Event LoggingControlling Client Printer Auto-Creation Resolving End-User Issues Citrix Scout and Tools as a Service (Taas)Administrator-assigned Session Printers Resetting an End-User Profile Reinforcement ExerciseEnd User Self-Provisioning Ending a Machine Process Signing into StudioAuto-Retained Printers Ending applications XenDesktop ConceptsPrinter Drivers Enabling and Disabling Maintenance Administrator RolesCitrix Print Detective Tool Mode Administrator ScopesTroubleshooting Printing Issues Managing an End-User’s Machine Power Machine CatalogsReinforcement Exercise Status Maintenance ModeCitrix Director Disconnecting a Session Registered and Unregistered StatesAccessing Director Logging an End User Off Delivery GroupsViewing User Details Administrator Features of Director PoliciesActivity Manager Monitoring within the Director Dashboard Resultant Set of PolicyMachine Details Monitoring the Infrastructure Panel User ProfilesSession Details Monitoring Connected Sessions Reinforcement ExerciseLogon Duration Monitoring Logon Duration Averages Printing ConceptsPersonalization Monitoring Machine and End-User Printer TypesHDX Panel Connection Failures Default Printing Behavior


Interacting with the End User Monitoring Historical Trends Altering the Default Printing BehaviorSending a Message to an End User Viewing Trends Printing PoliciesShadowing an End User Searching using Filters Provisioning PrintersResolving End-User Issues Reinforcement Exercise Citrix Universal Print ServerResetting an End-User Profile Universal Print DriverEnding a Machine Process Module 4: Printing with XenDesktop 7 Configuring the Universal Print ServerEnding applications line Auto-creating Client PrintersEnabling and Disabling Maintenance Mode Controlling Client Printer Auto-CreationManaging an End-User’s Machine Power Administrator-assigned Session PrintersStatus line End User Self-ProvisioningDisconnecting a Session Understanding Citrix Solutions Auto-Retained PrintersLogging an End User Off Desktop Virtualization Printer DriversAdministrator Features of Director Networking Technologies Citrix Print Detective ToolMonitoring within the Director Dashboard Collaboration and file sharing Troubleshooting Printing IssuesMonitoring the Infrastructure Panel Overview of the Helpdesk Reinforcement ExerciseMonitoring Connected Sessions Support Levels ; Responsibilities Citrix DirectorMonitoring Logon Duration Averages Troubleshooting Methodology Accessing DirectorMonitoring Machine and End-User Define the issue Viewing User DetailsConnection Failures Gather detailed information Activity ManagerMonitoring Historical Trends Consider possible causes Machine DetailsViewing Trends Create an action plan to address the Session DetailsSearching using Filters issue Logon DurationReinforcement Exercise Implement the action plan Personalization

Observe the results of the action plan HDX PanelDocument any changes following Interacting with the End User

line resolutions Sending a Message to an End UserUnderstanding Citrix Solutions XenDesktop 7 Architecture Shadowing an End UserDesktop Virtualization Understanding components Resolving End-User IssuesNetworking Technologies Receiver Resetting an End-User ProfileCollaboration and file sharing StoreFront Ending a Machine ProcessOverview of the Helpdesk Delivery Controller Ending applicationsSupport Levels ; Responsibilities Studio Enabling and Disabling Maintenance ModeTroubleshooting Methodology Director Managing an End-User’s Machine PowerDefine the issue Virtual Desktop Agent (VDA) StatusGather detailed information SQL Database Disconnecting a SessionConsider possible causes NetScaler Logging an End User OffCreate an action plan to address the issue Hypervisor Administrator Features of DirectorImplement the action plan Virtual Machines Monitoring within the Director DashboardObserve the results of the action plan XenDesktop 7 Infrastructure Monitoring the Infrastructure PanelDocument any changes following resolutions Port Utilization Monitoring Connected SessionsXenDesktop 7 Architecture ICA Proxy Monitoring Logon Duration AveragesUnderstanding components Reinforcement Exercise Monitoring Machine and End-UserReceiver StoreFront Connection FailuresStoreFront Installing and configuring Receiver Monitoring Historical TrendsDelivery Controller Navigating Receiver Viewing TrendsStudio Accessing Receiver Searching using FiltersDirector Adding and Opening Applications Reinforcement ExerciseVirtual Desktop Agent (VDA) Accessing a DesktopSQL Database Downloading a Configuration FileNetScaler Troubleshooting Tools lineHypervisor Connection Center Understanding Citrix SolutionsVirtual Machines Event Logging Desktop VirtualizationXenDesktop 7 Infrastructure Citrix Scout and Tools as a Service Networking TechnologiesPort Utilization (Taas) Collaboration and file sharingICA Proxy Reinforcement Exercise Overview of the HelpdeskReinforcement Exercise Signing into Studio Support Levels ; ResponsibilitiesStoreFront XenDesktop Concepts Troubleshooting MethodologyInstalling and configuring Receiver Administrator Roles Define the issueNavigating Receiver Administrator Scopes Gather detailed informationAccessing Receiver Machine Catalogs Consider possible causesAdding and Opening Applications Maintenance Mode Create an action plan to address the issueAccessing a Desktop Registered and Unregistered States Implement the action planDownloading a Configuration File Delivery Groups Observe the results of the action planTroubleshooting Tools Policies Document any changes followingConnection Center Resultant Set of Policy resolutionsEvent Logging User Profiles XenDesktop 7 Architecture


Citrix Scout and Tools as a Service (Taas) Reinforcement Exercise Understanding componentsReinforcement Exercise Printing Concepts ReceiverSigning into Studio Printer Types StoreFrontXenDesktop Concepts Default Printing Behavior Delivery ControllerAdministrator Roles Altering the Default Printing Behavior StudioAdministrator Scopes Printing Policies DirectorMachine Catalogs Provisioning Printers Virtual Desktop Agent (VDA)Maintenance Mode Citrix Universal Print Server SQL DatabaseRegistered and Unregistered States Universal Print Driver NetScalerDelivery Groups Configuring the Universal Print Server HypervisorPolicies Auto-creating Client Printers Virtual MachinesResultant Set of Policy Controlling Client Printer Auto-Creation XenDesktop 7 InfrastructureUser Profiles Administrator-assigned Session Printers Port UtilizationReinforcement Exercise End User Self-Provisioning ICA ProxyPrinting Concepts Auto-Retained Printers Reinforcement ExercisePrinter Types Printer Drivers StoreFrontDefault Printing Behavior Citrix Print Detective Tool Installing and configuring ReceiverAltering the Default Printing Behavior Troubleshooting Printing Issues Navigating ReceiverPrinting Policies Reinforcement Exercise Accessing ReceiverProvisioning Printers Citrix Director Adding and Opening ApplicationsCitrix Universal Print Server Accessing Director Accessing a DesktopUniversal Print Driver Viewing User Details Downloading a Configuration FileConfiguring the Universal Print Server Activity Manager Troubleshooting ToolsAuto-creating Client Printers Machine Details Connection CenterControlling Client Printer Auto-Creation Session Details Event LoggingAdministrator-assigned Session Printers Logon Duration Citrix Scout and Tools as a Service (Taas)End User Self-Provisioning Personalization Reinforcement ExerciseAuto-Retained Printers HDX Panel Signing into StudioPrinter Drivers Interacting with the End User XenDesktop ConceptsCitrix Print Detective Tool Sending a Message to an End User Administrator RolesTroubleshooting Printing Issues Shadowing an End User Administrator ScopesReinforcement Exercise Resolving End-User Issues Machine CatalogsCitrix Director Resetting an End-User Profile Maintenance ModeAccessing Director Ending a Machine Process Registered and Unregistered StatesViewing User Details Ending applications Delivery GroupsActivity Manager Enabling and Disabling Maintenance PoliciesMachine Details Mode Resultant Set of PolicySession Details Managing an End-User’s Machine Power User ProfilesLogon Duration Status Reinforcement ExercisePersonalization Disconnecting a Session Printing ConceptsHDX Panel Logging an End User Off Printer TypesInteracting with the End User Administrator Features of Director Default Printing BehaviorSending a Message to an End User Monitoring within the Director Dashboard Altering the Default Printing BehaviorShadowing an End User Monitoring the Infrastructure Panel Printing PoliciesResolving End-User Issues Monitoring Connected Sessions Provisioning PrintersResetting an End-User Profile Monitoring Logon Duration Averages Citrix Universal Print ServerEnding a Machine Process Monitoring Machine and End-User Universal Print DriverEnding applications Connection Failures Configuring the Universal Print ServerEnabling and Disabling Maintenance Mode Monitoring Historical Trends Auto-creating Client PrintersManaging an End-User’s Machine Power Viewing Trends Controlling Client Printer Auto-CreationStatus Searching using Filters Administrator-assigned Session PrintersDisconnecting a Session Reinforcement Exercise End User Self-ProvisioningLogging an End User Off Auto-Retained PrintersAdministrator Features of Director Printer DriversMonitoring within the Director Dashboard line Citrix Print Detective ToolMonitoring the Infrastructure Panel Understanding Citrix Solutions Troubleshooting Printing IssuesMonitoring Connected Sessions Desktop Virtualization Reinforcement ExerciseMonitoring Logon Duration Averages Networking Technologies Citrix DirectorMonitoring Machine and End-User Collaboration and file sharing Accessing DirectorConnection Failures Overview of the Helpdesk Viewing User DetailsMonitoring Historical Trends Support Levels ; Responsibilities Activity ManagerViewing Trends Troubleshooting Methodology Machine DetailsSearching using Filters Define the issue Session DetailsReinforcement Exercise Gather detailed information Logon Duration

Consider possible causes PersonalizationCreate an action plan to address the HDX Panel


line issue Interacting with the End UserUnderstanding Citrix Solutions Implement the action plan Sending a Message to an End UserDesktop Virtualization Observe the results of the action plan Shadowing an End UserNetworking Technologies Document any changes following Resolving End-User IssuesCollaboration and file sharing resolutions Resetting an End-User ProfileOverview of the Helpdesk XenDesktop 7 Architecture Ending a Machine ProcessSupport Levels ; Responsibilities Understanding components Ending applicationsTroubleshooting Methodology Receiver Enabling and Disabling Maintenance ModeDefine the issue StoreFront Managing an End-User’s Machine PowerGather detailed information Delivery Controller StatusConsider possible causes Studio Disconnecting a SessionCreate an action plan to address the issue Director Logging an End User OffImplement the action plan Virtual Desktop Agent (VDA) Administrator Features of DirectorObserve the results of the action plan SQL Database Monitoring within the Director DashboardDocument any changes following resolutions NetScaler Monitoring the Infrastructure PanelXenDesktop 7 Architecture Hypervisor Monitoring Connected SessionsUnderstanding components Virtual Machines Monitoring Logon Duration AveragesReceiver XenDesktop 7 Infrastructure Monitoring Machine and End-UserStoreFront Port Utilization Connection FailuresDelivery Controller ICA Proxy Monitoring Historical TrendsStudio Reinforcement Exercise Viewing TrendsDirector StoreFront Searching using FiltersVirtual Desktop Agent (VDA) Installing and configuring Receiver Reinforcement ExerciseSQL Database Navigating ReceiverNetScaler Accessing ReceiverHypervisor Adding and Opening Applications lineVirtual Machines Accessing a Desktop Understanding Citrix SolutionsXenDesktop 7 Infrastructure Downloading a Configuration File Desktop VirtualizationPort Utilization Troubleshooting Tools Networking TechnologiesICA Proxy Connection Center Collaboration and file sharingReinforcement Exercise Event Logging Overview of the HelpdeskStoreFront Citrix Scout and Tools as a Service Support Levels ; ResponsibilitiesInstalling and configuring Receiver (Taas) Troubleshooting MethodologyNavigating Receiver Reinforcement Exercise Define the issueAccessing Receiver Signing into Studio Gather detailed informationAdding and Opening Applications XenDesktop Concepts Consider possible causesAccessing a Desktop Administrator Roles Create an action plan to address the issueDownloading a Configuration File Administrator Scopes Implement the action planTroubleshooting Tools Machine Catalogs Observe the results of the action planConnection Center Maintenance Mode Document any changes followingEvent Logging Registered and Unregistered States resolutionsCitrix Scout and Tools as a Service (Taas) Delivery Groups XenDesktop 7 ArchitectureReinforcement Exercise Policies Understanding componentsSigning into Studio Resultant Set of Policy ReceiverXenDesktop Concepts User Profiles StoreFrontAdministrator Roles Reinforcement Exercise Delivery ControllerAdministrator Scopes Printing Concepts StudioMachine Catalogs Printer Types DirectorMaintenance Mode Default Printing Behavior Virtual Desktop Agent (VDA)Registered and Unregistered States Altering the Default Printing Behavior SQL DatabaseDelivery Groups Printing Policies NetScalerPolicies Provisioning Printers HypervisorResultant Set of Policy Citrix Universal Print Server Virtual MachinesUser Profiles Universal Print Driver XenDesktop 7 InfrastructureReinforcement Exercise Configuring the Universal Print Server Port UtilizationPrinting Concepts Auto-creating Client Printers ICA ProxyPrinter Types Controlling Client Printer Auto-Creation Reinforcement ExerciseDefault Printing Behavior Administrator-assigned Session Printers StoreFrontAltering the Default Printing Behavior End User Self-Provisioning Installing and configuring ReceiverPrinting Policies Auto-Retained Printers Navigating ReceiverProvisioning Printers Printer Drivers Accessing ReceiverCitrix Universal Print Server Citrix Print Detective Tool Adding and Opening ApplicationsUniversal Print Driver Troubleshooting Printing Issues Accessing a DesktopConfiguring the Universal Print Server Reinforcement Exercise Downloading a Configuration FileAuto-creating Client Printers Citrix Director Troubleshooting ToolsControlling Client Printer Auto-Creation Accessing Director Connection Center


Administrator-assigned Session Printers Viewing User Details Event LoggingEnd User Self-Provisioning Activity Manager Citrix Scout and Tools as a Service (Taas)Auto-Retained Printers Machine Details Reinforcement ExercisePrinter Drivers Session Details Signing into StudioCitrix Print Detective Tool Logon Duration XenDesktop ConceptsTroubleshooting Printing Issues Personalization Administrator RolesReinforcement Exercise HDX Panel Administrator ScopesCitrix Director Interacting with the End User Machine CatalogsAccessing Director Sending a Message to an End User Maintenance ModeViewing User Details Shadowing an End User Registered and Unregistered StatesActivity Manager Resolving End-User Issues Delivery GroupsMachine Details Resetting an End-User Profile PoliciesSession Details Ending a Machine Process Resultant Set of PolicyLogon Duration Ending applications User ProfilesPersonalization Enabling and Disabling Maintenance Reinforcement ExerciseHDX Panel Mode Printing ConceptsInteracting with the End User Managing an End-User’s Machine Power Printer TypesSending a Message to an End User Status Default Printing BehaviorShadowing an End User Disconnecting a Session Altering the Default Printing BehaviorResolving End-User Issues Logging an End User Off Printing PoliciesResetting an End-User Profile Administrator Features of Director Provisioning PrintersEnding a Machine Process Monitoring within the Director Dashboard Citrix Universal Print ServerEnding applications Monitoring the Infrastructure Panel Universal Print DriverEnabling and Disabling Maintenance Mode Monitoring Connected Sessions Configuring the Universal Print ServerManaging an End-User’s Machine Power Monitoring Logon Duration Averages Auto-creating Client PrintersStatus Monitoring Machine and End-User Controlling Client Printer Auto-CreationDisconnecting a Session Connection Failures Administrator-assigned Session PrintersLogging an End User Off Monitoring Historical Trends End User Self-ProvisioningAdministrator Features of Director Viewing Trends Auto-Retained PrintersMonitoring within the Director Dashboard Searching using Filters Printer DriversMonitoring the Infrastructure Panel Reinforcement Exercise Citrix Print Detective ToolMonitoring Connected Sessions Troubleshooting Printing IssuesMonitoring Logon Duration Averages Reinforcement ExerciseMonitoring Machine and End-User line Citrix DirectorConnection Failures Understanding Citrix Solutions Accessing DirectorMonitoring Historical Trends Desktop Virtualization Viewing User DetailsViewing Trends Networking Technologies Activity ManagerSearching using Filters Collaboration and file sharing Machine DetailsReinforcement Exercise Overview of the Helpdesk Session Details

Support Levels ; Responsibilities Logon DurationTroubleshooting Methodology Personalization

line Define the issue HDX PanelUnderstanding Citrix Solutions Gather detailed information Interacting with the End UserDesktop Virtualization Consider possible causes Sending a Message to an End UserNetworking Technologies Create an action plan to address the Shadowing an End UserCollaboration and file sharing issue Resolving End-User IssuesOverview of the Helpdesk Implement the action plan Resetting an End-User ProfileSupport Levels ; Responsibilities Observe the results of the action plan Ending a Machine ProcessTroubleshooting Methodology Document any changes following Ending applicationsDefine the issue resolutions Enabling and Disabling Maintenance ModeGather detailed information XenDesktop 7 Architecture Managing an End-User’s Machine PowerConsider possible causes Understanding components StatusCreate an action plan to address the issue Receiver Disconnecting a SessionImplement the action plan StoreFront Logging an End User OffObserve the results of the action plan Delivery Controller Administrator Features of DirectorDocument any changes following resolutions Studio Monitoring within the Director DashboardXenDesktop 7 Architecture Director Monitoring the Infrastructure PanelUnderstanding components Virtual Desktop Agent (VDA) Monitoring Connected SessionsReceiver SQL Database Monitoring Logon Duration AveragesStoreFront NetScaler Monitoring Machine and End-UserDelivery Controller Hypervisor Connection FailuresStudio Virtual Machines Monitoring Historical TrendsDirector XenDesktop 7 Infrastructure Viewing TrendsVirtual Desktop Agent (VDA) Port Utilization Searching using FiltersSQL Database ICA Proxy Reinforcement ExerciseNetScaler Reinforcement Exercise


Hypervisor StoreFrontVirtual Machines Installing and configuring Receiver lineXenDesktop 7 Infrastructure Navigating Receiver Understanding Citrix SolutionsPort Utilization Accessing Receiver Desktop VirtualizationICA Proxy Adding and Opening Applications Networking TechnologiesReinforcement Exercise Accessing a Desktop Collaboration and file sharingStoreFront Downloading a Configuration File Overview of the HelpdeskInstalling and configuring Receiver Troubleshooting Tools Support Levels ; ResponsibilitiesNavigating Receiver Connection Center Troubleshooting MethodologyAccessing Receiver Event Logging Define the issueAdding and Opening Applications Citrix Scout and Tools as a Service Gather detailed informationAccessing a Desktop (Taas) Consider possible causesDownloading a Configuration File Reinforcement Exercise Create an action plan to address the issueTroubleshooting Tools Signing into Studio Implement the action planConnection Center XenDesktop Concepts Observe the results of the action planEvent Logging Administrator Roles Document any changes followingCitrix Scout and Tools as a Service (Taas) Administrator Scopes resolutionsReinforcement Exercise Machine Catalogs XenDesktop 7 ArchitectureSigning into Studio Maintenance Mode Understanding componentsXenDesktop Concepts Registered and Unregistered States ReceiverAdministrator Roles Delivery Groups StoreFrontAdministrator Scopes Policies Delivery ControllerMachine Catalogs Resultant Set of Policy StudioMaintenance Mode User Profiles DirectorRegistered and Unregistered States Reinforcement Exercise Virtual Desktop Agent (VDA)Delivery Groups Printing Concepts SQL DatabasePolicies Printer Types NetScalerResultant Set of Policy Default Printing Behavior HypervisorUser Profiles Altering the Default Printing Behavior Virtual MachinesReinforcement Exercise Printing Policies XenDesktop 7 InfrastructurePrinting Concepts Provisioning Printers Port UtilizationPrinter Types Citrix Universal Print Server ICA ProxyDefault Printing Behavior Universal Print Driver Reinforcement ExerciseAltering the Default Printing Behavior Configuring the Universal Print Server StoreFrontPrinting Policies Auto-creating Client Printers Installing and configuring ReceiverProvisioning Printers Controlling Client Printer Auto-Creation Navigating ReceiverCitrix Universal Print Server Administrator-assigned Session Printers Accessing ReceiverUniversal Print Driver End User Self-Provisioning Adding and Opening ApplicationsConfiguring the Universal Print Server Auto-Retained Printers Accessing a DesktopAuto-creating Client Printers Printer Drivers Downloading a Configuration FileControlling Client Printer Auto-Creation Citrix Print Detective Tool Troubleshooting ToolsAdministrator-assigned Session Printers Troubleshooting Printing Issues Connection CenterEnd User Self-Provisioning Reinforcement Exercise Event LoggingAuto-Retained Printers Citrix Director Citrix Scout and Tools as a Service (Taas)Printer Drivers Accessing Director Reinforcement ExerciseCitrix Print Detective Tool Viewing User Details Signing into StudioTroubleshooting Printing Issues Activity Manager XenDesktop ConceptsReinforcement Exercise Machine Details Administrator RolesCitrix Director Session Details Administrator ScopesAccessing Director Logon Duration Machine CatalogsViewing User Details Personalization Maintenance ModeActivity Manager HDX Panel Registered and Unregistered StatesMachine Details Interacting with the End User Delivery GroupsSession Details Sending a Message to an End User PoliciesLogon Duration Shadowing an End User Resultant Set of PolicyPersonalization Resolving End-User Issues User ProfilesHDX Panel Resetting an End-User Profile Reinforcement ExerciseInteracting with the End User Ending a Machine Process Printing ConceptsSending a Message to an End User Ending applications Printer TypesShadowing an End User Enabling and Disabling Maintenance Default Printing BehaviorResolving End-User Issues Mode Altering the Default Printing BehaviorResetting an End-User Profile Managing an End-User’s Machine Power Printing PoliciesEnding a Machine Process Status Provisioning PrintersEnding applications Disconnecting a Session Citrix Universal Print ServerEnabling and Disabling Maintenance Mode Logging an End User Off Universal Print DriverManaging an End-User’s Machine Power Administrator Features of Director Configuring the Universal Print Server


Status Monitoring within the Director Dashboard Auto-creating Client PrintersDisconnecting a Session Monitoring the Infrastructure Panel Controlling Client Printer Auto-CreationLogging an End User Off Monitoring Connected Sessions Administrator-assigned Session PrintersAdministrator Features of Director Monitoring Logon Duration Averages End User Self-ProvisioningMonitoring within the Director Dashboard Monitoring Machine and End-User Auto-Retained PrintersMonitoring the Infrastructure Panel Connection Failures Printer DriversMonitoring Connected Sessions Monitoring Historical Trends Citrix Print Detective ToolMonitoring Logon Duration Averages Viewing Trends Troubleshooting Printing IssuesMonitoring Machine and End-User Searching using Filters Reinforcement ExerciseConnection Failures Reinforcement Exercise Citrix DirectorMonitoring Historical Trends Accessing DirectorViewing Trends Viewing User DetailsSearching using Filters line Activity ManagerReinforcement Exercise Understanding Citrix Solutions Machine Details

Desktop Virtualization Session DetailsNetworking Technologies Logon Duration

line Collaboration and file sharing PersonalizationUnderstanding Citrix Solutions Overview of the Helpdesk HDX PanelDesktop Virtualization Support Levels ; Responsibilities Interacting with the End UserNetworking Technologies Troubleshooting Methodology Sending a Message to an End UserCollaboration and file sharing Define the issue Shadowing an End UserOverview of the Helpdesk Gather detailed information Resolving End-User IssuesSupport Levels ; Responsibilities Consider possible causes Resetting an End-User ProfileTroubleshooting Methodology Create an action plan to address the Ending a Machine ProcessDefine the issue issue Ending applicationsGather detailed information Implement the action plan Enabling and Disabling Maintenance ModeConsider possible causes Observe the results of the action plan Managing an End-User’s Machine PowerCreate an action plan to address the issue Document any changes following StatusImplement the action plan resolutions Disconnecting a SessionObserve the results of the action plan XenDesktop 7 Architecture Logging an End User OffDocument any changes following resolutions Understanding components Administrator Features of DirectorXenDesktop 7 Architecture Receiver Monitoring within the Director DashboardUnderstanding components StoreFront Monitoring the Infrastructure PanelReceiver Delivery Controller Monitoring Connected SessionsStoreFront Studio Monitoring Logon Duration AveragesDelivery Controller Director Monitoring Machine and End-UserStudio Virtual Desktop Agent (VDA) Connection FailuresDirector SQL Database Monitoring Historical TrendsVirtual Desktop Agent (VDA) NetScaler Viewing TrendsSQL Database Hypervisor Searching using FiltersNetScaler Virtual Machines Reinforcement ExerciseHypervisor XenDesktop 7 InfrastructureVirtual Machines Port UtilizationXenDesktop 7 Infrastructure ICA Proxy linePort Utilization Reinforcement Exercise Understanding Citrix SolutionsICA Proxy StoreFront Desktop VirtualizationReinforcement Exercise Installing and configuring Receiver Networking TechnologiesStoreFront Navigating Receiver Collaboration and file sharingInstalling and configuring Receiver Accessing Receiver Overview of the HelpdeskNavigating Receiver Adding and Opening Applications Support Levels ; ResponsibilitiesAccessing Receiver Accessing a Desktop Troubleshooting MethodologyAdding and Opening Applications Downloading a Configuration File Define the issueAccessing a Desktop Troubleshooting Tools Gather detailed informationDownloading a Configuration File Connection Center Consider possible causesTroubleshooting Tools Event Logging Create an action plan to address the issueConnection Center Citrix Scout and Tools as a Service Implement the action planEvent Logging (Taas) Observe the results of the action planCitrix Scout and Tools as a Service (Taas) Reinforcement Exercise Document any changes followingReinforcement Exercise Signing into Studio resolutionsSigning into Studio XenDesktop Concepts XenDesktop 7 ArchitectureXenDesktop Concepts Administrator Roles Understanding componentsAdministrator Roles Administrator Scopes ReceiverAdministrator Scopes Machine Catalogs StoreFrontMachine Catalogs Maintenance Mode Delivery ControllerMaintenance Mode Registered and Unregistered States StudioRegistered and Unregistered States Delivery Groups Director


Delivery Groups Policies Virtual Desktop Agent (VDA)Policies Resultant Set of Policy SQL DatabaseResultant Set of Policy User Profiles NetScalerUser Profiles Reinforcement Exercise HypervisorReinforcement Exercise Printing Concepts Virtual MachinesPrinting Concepts Printer Types XenDesktop 7 InfrastructurePrinter Types Default Printing Behavior Port UtilizationDefault Printing Behavior Altering the Default Printing Behavior ICA ProxyAltering the Default Printing Behavior Printing Policies Reinforcement ExercisePrinting Policies Provisioning Printers StoreFrontProvisioning Printers Citrix Universal Print Server Installing and configuring ReceiverCitrix Universal Print Server Universal Print Driver Navigating ReceiverUniversal Print Driver Configuring the Universal Print Server Accessing ReceiverConfiguring the Universal Print Server Auto-creating Client Printers Adding and Opening ApplicationsAuto-creating Client Printers Controlling Client Printer Auto-Creation Accessing a DesktopControlling Client Printer Auto-Creation Administrator-assigned Session Printers Downloading a Configuration FileAdministrator-assigned Session Printers End User Self-Provisioning Troubleshooting ToolsEnd User Self-Provisioning Auto-Retained Printers Connection CenterAuto-Retained Printers Printer Drivers Event LoggingPrinter Drivers Citrix Print Detective Tool Citrix Scout and Tools as a Service (Taas)Citrix Print Detective Tool Troubleshooting Printing Issues Reinforcement ExerciseTroubleshooting Printing Issues Reinforcement Exercise Signing into StudioReinforcement Exercise Citrix Director XenDesktop ConceptsCitrix Director Accessing Director Administrator RolesAccessing Director Viewing User Details Administrator ScopesViewing User Details Activity Manager Machine CatalogsActivity Manager Machine Details Maintenance ModeMachine Details Session Details Registered and Unregistered StatesSession Details Logon Duration Delivery GroupsLogon Duration Personalization PoliciesPersonalization HDX Panel Resultant Set of PolicyHDX Panel Interacting with the End User User ProfilesInteracting with the End User Sending a Message to an End User Reinforcement ExerciseSending a Message to an End User Shadowing an End User Printing ConceptsShadowing an End User Resolving End-User Issues Printer TypesResolving End-User Issues Resetting an End-User Profile Default Printing BehaviorResetting an End-User Profile Ending a Machine Process Altering the Default Printing BehaviorEnding a Machine Process Ending applications Printing PoliciesEnding applications Enabling and Disabling Maintenance Provisioning PrintersEnabling and Disabling Maintenance Mode Mode Citrix Universal Print ServerManaging an End-User’s Machine Power Managing an End-User’s Machine Power Universal Print DriverStatus Status Configuring the Universal Print ServerDisconnecting a Session Disconnecting a Session Auto-creating Client PrintersLogging an End User Off Logging an End User Off Controlling Client Printer Auto-CreationAdministrator Features of Director Administrator Features of Director Administrator-assigned Session PrintersMonitoring within the Director Dashboard Monitoring within the Director Dashboard End User Self-ProvisioningMonitoring the Infrastructure Panel Monitoring the Infrastructure Panel Auto-Retained PrintersMonitoring Connected Sessions Monitoring Connected Sessions Printer DriversMonitoring Logon Duration Averages Monitoring Logon Duration Averages Citrix Print Detective ToolMonitoring Machine and End-User Monitoring Machine and End-User Troubleshooting Printing IssuesConnection Failures Connection Failures Reinforcement ExerciseMonitoring Historical Trends Monitoring Historical Trends Citrix DirectorViewing Trends Viewing Trends Accessing DirectorSearching using Filters Searching using Filters Viewing User DetailsReinforcement Exercise Reinforcement Exercise Activity Manager

Machine DetailsSession Details

line line Logon DurationUnderstanding Citrix Solutions Understanding Citrix Solutions PersonalizationDesktop Virtualization Desktop Virtualization HDX PanelNetworking Technologies Networking Technologies Interacting with the End UserCollaboration and file sharing Collaboration and file sharing Sending a Message to an End UserOverview of the Helpdesk Overview of the Helpdesk Shadowing an End UserSupport Levels ; Responsibilities Support Levels ; Responsibilities Resolving End-User IssuesTroubleshooting Methodology Troubleshooting Methodology Resetting an End-User ProfileDefine the issue Define the issue Ending a Machine Process


Gather detailed information Gather detailed information Ending applicationsConsider possible causes Consider possible causes Enabling and Disabling Maintenance ModeCreate an action plan to address the issue Create an action plan to address the Managing an End-User’s Machine PowerImplement the action plan issue StatusObserve the results of the action plan Implement the action plan Disconnecting a SessionDocument any changes following resolutions Observe the results of the action plan Logging an End User OffXenDesktop 7 Architecture Document any changes following Administrator Features of DirectorUnderstanding components resolutions Monitoring within the Director DashboardReceiver XenDesktop 7 Architecture Monitoring the Infrastructure PanelStoreFront Understanding components Monitoring Connected SessionsDelivery Controller Receiver Monitoring Logon Duration AveragesStudio StoreFront Monitoring Machine and End-UserDirector Delivery Controller Connection FailuresVirtual Desktop Agent (VDA) Studio Monitoring Historical TrendsSQL Database Director Viewing TrendsNetScaler Virtual Desktop Agent (VDA) Searching using FiltersHypervisor SQL Database Reinforcement ExerciseVirtual Machines NetScalerXenDesktop 7 Infrastructure HypervisorPort Utilization Virtual Machines lineICA Proxy XenDesktop 7 Infrastructure Understanding Citrix SolutionsReinforcement Exercise Port Utilization Desktop VirtualizationStoreFront ICA Proxy Networking TechnologiesInstalling and configuring Receiver Reinforcement Exercise Collaboration and file sharingNavigating Receiver StoreFront Overview of the HelpdeskAccessing Receiver Installing and configuring Receiver Support Levels ; ResponsibilitiesAdding and Opening Applications Navigating Receiver Troubleshooting MethodologyAccessing a Desktop Accessing Receiver Define the issueDownloading a Configuration File Adding and Opening Applications Gather detailed informationTroubleshooting Tools Accessing a Desktop Consider possible causesConnection Center Downloading a Configuration File Create an action plan to address the issueEvent Logging Troubleshooting Tools Implement the action planCitrix Scout and Tools as a Service (Taas) Connection Center Observe the results of the action planReinforcement Exercise Event Logging Document any changes followingSigning into Studio Citrix Scout and Tools as a Service resolutionsXenDesktop Concepts (Taas) XenDesktop 7 ArchitectureAdministrator Roles Reinforcement Exercise Understanding componentsAdministrator Scopes Signing into Studio ReceiverMachine Catalogs XenDesktop Concepts StoreFrontMaintenance Mode Administrator Roles Delivery ControllerRegistered and Unregistered States Administrator Scopes StudioDelivery Groups Machine Catalogs DirectorPolicies Maintenance Mode Virtual Desktop Agent (VDA)Resultant Set of Policy Registered and Unregistered States SQL DatabaseUser Profiles Delivery Groups NetScalerReinforcement Exercise Policies HypervisorPrinting Concepts Resultant Set of Policy Virtual MachinesPrinter Types User Profiles XenDesktop 7 InfrastructureDefault Printing Behavior Reinforcement Exercise Port UtilizationAltering the Default Printing Behavior Printing Concepts ICA ProxyPrinting Policies Printer Types Reinforcement ExerciseProvisioning Printers Default Printing Behavior StoreFrontCitrix Universal Print Server Altering the Default Printing Behavior Installing and configuring ReceiverUniversal Print Driver Printing Policies Navigating ReceiverConfiguring the Universal Print Server Provisioning Printers Accessing ReceiverAuto-creating Client Printers Citrix Universal Print Server Adding and Opening ApplicationsControlling Client Printer Auto-Creation Universal Print Driver Accessing a DesktopAdministrator-assigned Session Printers Configuring the Universal Print Server Downloading a Configuration FileEnd User Self-Provisioning Auto-creating Client Printers Troubleshooting ToolsAuto-Retained Printers Controlling Client Printer Auto-Creation Connection CenterPrinter Drivers Administrator-assigned Session Printers Event LoggingCitrix Print Detective Tool End User Self-Provisioning Citrix Scout and Tools as a Service (Taas)Troubleshooting Printing Issues Auto-Retained Printers Reinforcement ExerciseReinforcement Exercise Printer Drivers Signing into StudioCitrix Director Citrix Print Detective Tool XenDesktop ConceptsAccessing Director Troubleshooting Printing Issues Administrator Roles


Viewing User Details Reinforcement Exercise Administrator ScopesActivity Manager Citrix Director Machine CatalogsMachine Details Accessing Director Maintenance ModeSession Details Viewing User Details Registered and Unregistered StatesLogon Duration Activity Manager Delivery GroupsPersonalization Machine Details PoliciesHDX Panel Session Details Resultant Set of PolicyInteracting with the End User Logon Duration User ProfilesSending a Message to an End User Personalization Reinforcement ExerciseShadowing an End User HDX Panel Printing ConceptsResolving End-User Issues Interacting with the End User Printer TypesResetting an End-User Profile Sending a Message to an End User Default Printing BehaviorEnding a Machine Process Shadowing an End User Altering the Default Printing BehaviorEnding applications Resolving End-User Issues Printing PoliciesEnabling and Disabling Maintenance Mode Resetting an End-User Profile Provisioning PrintersManaging an End-User’s Machine Power Ending a Machine Process Citrix Universal Print ServerStatus Ending applications Universal Print DriverDisconnecting a Session Enabling and Disabling Maintenance Configuring the Universal Print ServerLogging an End User Off Mode Auto-creating Client PrintersAdministrator Features of Director Managing an End-User’s Machine Power Controlling Client Printer Auto-CreationMonitoring within the Director Dashboard Status Administrator-assigned Session PrintersMonitoring the Infrastructure Panel Disconnecting a Session End User Self-ProvisioningMonitoring Connected Sessions Logging an End User Off Auto-Retained PrintersMonitoring Logon Duration Averages Administrator Features of Director Printer DriversMonitoring Machine and End-User Monitoring within the Director Dashboard Citrix Print Detective ToolConnection Failures Monitoring the Infrastructure Panel Troubleshooting Printing IssuesMonitoring Historical Trends Monitoring Connected Sessions Reinforcement ExerciseViewing Trends Monitoring Logon Duration Averages Citrix DirectorSearching using Filters Monitoring Machine and End-User Accessing DirectorReinforcement Exercise Connection Failures Viewing User Details

Monitoring Historical Trends Activity ManagerViewing Trends Machine Details

line Searching using Filters Session DetailsUnderstanding Citrix Solutions Reinforcement Exercise Logon DurationDesktop Virtualization PersonalizationNetworking Technologies HDX PanelCollaboration and file sharing line Interacting with the End UserOverview of the Helpdesk Understanding Citrix Solutions Sending a Message to an End UserSupport Levels ; Responsibilities Desktop Virtualization Shadowing an End UserTroubleshooting Methodology Networking Technologies Resolving End-User IssuesDefine the issue Collaboration and file sharing Resetting an End-User ProfileGather detailed information Overview of the Helpdesk Ending a Machine ProcessConsider possible causes Support Levels ; Responsibilities Ending applicationsCreate an action plan to address the issue Troubleshooting Methodology Enabling and Disabling Maintenance ModeImplement the action plan Define the issue Managing an End-User’s Machine PowerObserve the results of the action plan Gather detailed information StatusDocument any changes following resolutions Consider possible causes Disconnecting a SessionXenDesktop 7 Architecture Create an action plan to address the Logging an End User OffUnderstanding components issue Administrator Features of DirectorReceiver Implement the action plan Monitoring within the Director DashboardStoreFront Observe the results of the action plan Monitoring the Infrastructure PanelDelivery Controller Document any changes following Monitoring Connected SessionsStudio resolutions Monitoring Logon Duration AveragesDirector XenDesktop 7 Architecture Monitoring Machine and End-UserVirtual Desktop Agent (VDA) Understanding components Connection FailuresSQL Database Receiver Monitoring Historical TrendsNetScaler StoreFront Viewing TrendsHypervisor Delivery Controller Searching using FiltersVirtual Machines Studio Reinforcement ExerciseXenDesktop 7 Infrastructure DirectorPort Utilization Virtual Desktop Agent (VDA)ICA Proxy SQL Database lineReinforcement Exercise NetScaler Understanding Citrix SolutionsStoreFront Hypervisor Desktop VirtualizationInstalling and configuring Receiver Virtual Machines Networking TechnologiesNavigating Receiver XenDesktop 7 Infrastructure Collaboration and file sharing


Accessing Receiver Port Utilization Overview of the HelpdeskAdding and Opening Applications ICA Proxy Support Levels ; ResponsibilitiesAccessing a Desktop Reinforcement Exercise Troubleshooting MethodologyDownloading a Configuration File StoreFront Define the issueTroubleshooting Tools Installing and configuring Receiver Gather detailed informationConnection Center Navigating Receiver Consider possible causesEvent Logging Accessing Receiver Create an action plan to address the issueCitrix Scout and Tools as a Service (Taas) Adding and Opening Applications Implement the action planReinforcement Exercise Accessing a Desktop Observe the results of the action planSigning into Studio Downloading a Configuration File Document any changes followingXenDesktop Concepts Troubleshooting Tools resolutionsAdministrator Roles Connection Center XenDesktop 7 ArchitectureAdministrator Scopes Event Logging Understanding componentsMachine Catalogs Citrix Scout and Tools as a Service ReceiverMaintenance Mode (Taas) StoreFrontRegistered and Unregistered States Reinforcement Exercise Delivery ControllerDelivery Groups Signing into Studio StudioPolicies XenDesktop Concepts DirectorResultant Set of Policy Administrator Roles Virtual Desktop Agent (VDA)User Profiles Administrator Scopes SQL DatabaseReinforcement Exercise Machine Catalogs NetScalerPrinting Concepts Maintenance Mode HypervisorPrinter Types Registered and Unregistered States Virtual MachinesDefault Printing Behavior Delivery Groups XenDesktop 7 InfrastructureAltering the Default Printing Behavior Policies Port UtilizationPrinting Policies Resultant Set of Policy ICA ProxyProvisioning Printers User Profiles Reinforcement ExerciseCitrix Universal Print Server Reinforcement Exercise StoreFrontUniversal Print Driver Printing Concepts Installing and configuring ReceiverConfiguring the Universal Print Server Printer Types Navigating ReceiverAuto-creating Client Printers Default Printing Behavior Accessing ReceiverControlling Client Printer Auto-Creation Altering the Default Printing Behavior Adding and Opening ApplicationsAdministrator-assigned Session Printers Printing Policies Accessing a DesktopEnd User Self-Provisioning Provisioning Printers Downloading a Configuration FileAuto-Retained Printers Citrix Universal Print Server Troubleshooting ToolsPrinter Drivers Universal Print Driver Connection CenterCitrix Print Detective Tool Configuring the Universal Print Server Event LoggingTroubleshooting Printing Issues Auto-creating Client Printers Citrix Scout and Tools as a Service (Taas)Reinforcement Exercise Controlling Client Printer Auto-Creation Reinforcement ExerciseCitrix Director Administrator-assigned Session Printers Signing into StudioAccessing Director End User Self-Provisioning XenDesktop ConceptsViewing User Details Auto-Retained Printers Administrator RolesActivity Manager Printer Drivers Administrator ScopesMachine Details Citrix Print Detective Tool Machine CatalogsSession Details Troubleshooting Printing Issues Maintenance ModeLogon Duration Reinforcement Exercise Registered and Unregistered StatesPersonalization Citrix Director Delivery GroupsHDX Panel Accessing Director PoliciesInteracting with the End User Viewing User Details Resultant Set of PolicySending a Message to an End User Activity Manager User ProfilesShadowing an End User Machine Details Reinforcement ExerciseResolving End-User Issues Session Details Printing ConceptsResetting an End-User Profile Logon Duration Printer TypesEnding a Machine Process Personalization Default Printing BehaviorEnding applications HDX Panel Altering the Default Printing BehaviorEnabling and Disabling Maintenance Mode Interacting with the End User Printing PoliciesManaging an End-User’s Machine Power Sending a Message to an End User Provisioning PrintersStatus Shadowing an End User Citrix Universal Print ServerDisconnecting a Session Resolving End-User Issues Universal Print DriverLogging an End User Off Resetting an End-User Profile Configuring the Universal Print ServerAdministrator Features of Director Ending a Machine Process Auto-creating Client PrintersMonitoring within the Director Dashboard Ending applications Controlling Client Printer Auto-CreationMonitoring the Infrastructure Panel Enabling and Disabling Maintenance Administrator-assigned Session PrintersMonitoring Connected Sessions Mode End User Self-ProvisioningMonitoring Logon Duration Averages Managing an End-User’s Machine Power Auto-Retained PrintersMonitoring Machine and End-User Status Printer Drivers


Connection Failures Disconnecting a Session Citrix Print Detective ToolMonitoring Historical Trends Logging an End User Off Troubleshooting Printing IssuesViewing Trends Administrator Features of Director Reinforcement ExerciseSearching using Filters Monitoring within the Director Dashboard Citrix DirectorReinforcement Exercise Monitoring the Infrastructure Panel Accessing Director

Monitoring Connected Sessions Viewing User DetailsMonitoring Logon Duration Averages Activity Manager

line Monitoring Machine and End-User Machine DetailsUnderstanding Citrix Solutions Connection Failures Session DetailsDesktop Virtualization Monitoring Historical Trends Logon DurationNetworking Technologies Viewing Trends PersonalizationCollaboration and file sharing Searching using Filters HDX PanelOverview of the Helpdesk Reinforcement Exercise Interacting with the End UserSupport Levels ; Responsibilities Sending a Message to an End UserTroubleshooting Methodology Shadowing an End UserDefine the issue line Resolving End-User IssuesGather detailed information Understanding Citrix Solutions Resetting an End-User ProfileConsider possible causes Desktop Virtualization Ending a Machine ProcessCreate an action plan to address the issue Networking Technologies Ending applicationsImplement the action plan Collaboration and file sharing Enabling and Disabling Maintenance ModeObserve the results of the action plan Overview of the Helpdesk Managing an End-User’s Machine PowerDocument any changes following resolutions Support Levels ; Responsibilities StatusXenDesktop 7 Architecture Troubleshooting Methodology Disconnecting a SessionUnderstanding components Define the issue Logging an End User OffReceiver Gather detailed information Administrator Features of DirectorStoreFront Consider possible causes Monitoring within the Director DashboardDelivery Controller Create an action plan to address the Monitoring the Infrastructure PanelStudio issue Monitoring Connected SessionsDirector Implement the action plan Monitoring Logon Duration AveragesVirtual Desktop Agent (VDA) Observe the results of the action plan Monitoring Machine and End-UserSQL Database Document any changes following Connection FailuresNetScaler resolutions Monitoring Historical TrendsHypervisor XenDesktop 7 Architecture Viewing TrendsVirtual Machines Understanding components Searching using FiltersXenDesktop 7 Infrastructure Receiver Reinforcement ExercisePort Utilization StoreFrontICA Proxy Delivery ControllerReinforcement Exercise Studio lineStoreFront Director Understanding Citrix SolutionsInstalling and configuring Receiver Virtual Desktop Agent (VDA) Desktop VirtualizationNavigating Receiver SQL Database Networking TechnologiesAccessing Receiver NetScaler Collaboration and file sharingAdding and Opening Applications Hypervisor Overview of the HelpdeskAccessing a Desktop Virtual Machines Support Levels ; ResponsibilitiesDownloading a Configuration File XenDesktop 7 Infrastructure Troubleshooting MethodologyTroubleshooting Tools Port Utilization Define the issueConnection Center ICA Proxy Gather detailed informationEvent Logging Reinforcement Exercise Consider possible causesCitrix Scout and Tools as a Service (Taas) StoreFront Create an action plan to address the issueReinforcement Exercise Installing and configuring Receiver Implement the action planSigning into Studio Navigating Receiver Observe the results of the action planXenDesktop Concepts Accessing Receiver Document any changes followingAdministrator Roles Adding and Opening Applications resolutionsAdministrator Scopes Accessing a Desktop XenDesktop 7 ArchitectureMachine Catalogs Downloading a Configuration File Understanding componentsMaintenance Mode Troubleshooting Tools ReceiverRegistered and Unregistered States Connection Center StoreFrontDelivery Groups Event Logging Delivery ControllerPolicies Citrix Scout and Tools as a Service StudioResultant Set of Policy (Taas) DirectorUser Profiles Reinforcement Exercise Virtual Desktop Agent (VDA)Reinforcement Exercise Signing into Studio SQL DatabasePrinting Concepts XenDesktop Concepts NetScalerPrinter Types Administrator Roles HypervisorDefault Printing Behavior Administrator Scopes Virtual MachinesAltering the Default Printing Behavior Machine Catalogs XenDesktop 7 Infrastructure


Printing Policies Maintenance Mode Port UtilizationProvisioning Printers Registered and Unregistered States ICA ProxyCitrix Universal Print Server Delivery Groups Reinforcement ExerciseUniversal Print Driver Policies StoreFrontConfiguring the Universal Print Server Resultant Set of Policy Installing and configuring ReceiverAuto-creating Client Printers User Profiles Navigating ReceiverControlling Client Printer Auto-Creation Reinforcement Exercise Accessing ReceiverAdministrator-assigned Session Printers Printing Concepts Adding and Opening ApplicationsEnd User Self-Provisioning Printer Types Accessing a DesktopAuto-Retained Printers Default Printing Behavior Downloading a Configuration FilePrinter Drivers Altering the Default Printing Behavior Troubleshooting ToolsCitrix Print Detective Tool Printing Policies Connection CenterTroubleshooting Printing Issues Provisioning Printers Event LoggingReinforcement Exercise Citrix Universal Print Server Citrix Scout and Tools as a Service (Taas)Citrix Director Universal Print Driver Reinforcement ExerciseAccessing Director Configuring the Universal Print Server Signing into StudioViewing User Details Auto-creating Client Printers XenDesktop ConceptsActivity Manager Controlling Client Printer Auto-Creation Administrator RolesMachine Details Administrator-assigned Session Printers Administrator ScopesSession Details End User Self-Provisioning Machine CatalogsLogon Duration Auto-Retained Printers Maintenance ModePersonalization Printer Drivers Registered and Unregistered StatesHDX Panel Citrix Print Detective Tool Delivery GroupsInteracting with the End User Troubleshooting Printing Issues PoliciesSending a Message to an End User Reinforcement Exercise Resultant Set of PolicyShadowing an End User Citrix Director User ProfilesResolving End-User Issues Accessing Director Reinforcement ExerciseResetting an End-User Profile Viewing User Details Printing ConceptsEnding a Machine Process Activity Manager Printer TypesEnding applications Machine Details Default Printing BehaviorEnabling and Disabling Maintenance Mode Session Details Altering the Default Printing BehaviorManaging an End-User’s Machine Power Logon Duration Printing PoliciesStatus Personalization Provisioning PrintersDisconnecting a Session HDX Panel Citrix Universal Print ServerLogging an End User Off Interacting with the End User Universal Print DriverAdministrator Features of Director Sending a Message to an End User Configuring the Universal Print ServerMonitoring within the Director Dashboard Shadowing an End User Auto-creating Client PrintersMonitoring the Infrastructure Panel Resolving End-User Issues Controlling Client Printer Auto-CreationMonitoring Connected Sessions Resetting an End-User Profile Administrator-assigned Session PrintersMonitoring Logon Duration Averages Ending a Machine Process End User Self-ProvisioningMonitoring Machine and End-User Ending applications Auto-Retained PrintersConnection Failures Enabling and Disabling Maintenance Printer DriversMonitoring Historical Trends Mode Citrix Print Detective ToolViewing Trends Managing an End-User’s Machine Power Troubleshooting Printing IssuesSearching using Filters Status Reinforcement ExerciseReinforcement Exercise Disconnecting a Session Citrix Director

Logging an End User Off Accessing DirectorAdministrator Features of Director Viewing User Details

line Monitoring within the Director Dashboard Activity ManagerUnderstanding Citrix Solutions Monitoring the Infrastructure Panel Machine DetailsDesktop Virtualization Monitoring Connected Sessions Session DetailsNetworking Technologies Monitoring Logon Duration Averages Logon DurationCollaboration and file sharing Monitoring Machine and End-User PersonalizationOverview of the Helpdesk Connection Failures HDX PanelSupport Levels ; Responsibilities Monitoring Historical Trends Interacting with the End UserTroubleshooting Methodology Viewing Trends Sending a Message to an End UserDefine the issue Searching using Filters Shadowing an End UserGather detailed information Reinforcement Exercise Resolving End-User IssuesConsider possible causes Resetting an End-User ProfileCreate an action plan to address the issue Ending a Machine ProcessImplement the action plan line Ending applicationsObserve the results of the action plan Understanding Citrix Solutions Enabling and Disabling Maintenance ModeDocument any changes following resolutions Desktop Virtualization Managing an End-User’s Machine PowerXenDesktop 7 Architecture Networking Technologies StatusUnderstanding components Collaboration and file sharing Disconnecting a SessionReceiver Overview of the Helpdesk Logging an End User Off


StoreFront Support Levels ; Responsibilities Administrator Features of DirectorDelivery Controller Troubleshooting Methodology Monitoring within the Director DashboardStudio Define the issue Monitoring the Infrastructure PanelDirector Gather detailed information Monitoring Connected SessionsVirtual Desktop Agent (VDA) Consider possible causes Monitoring Logon Duration AveragesSQL Database Create an action plan to address the Monitoring Machine and End-UserNetScaler issue Connection FailuresHypervisor Implement the action plan Monitoring Historical TrendsVirtual Machines Observe the results of the action plan Viewing TrendsXenDesktop 7 Infrastructure Document any changes following Searching using FiltersPort Utilization resolutions Reinforcement ExerciseICA Proxy XenDesktop 7 ArchitectureReinforcement Exercise Understanding componentsStoreFront Receiver lineInstalling and configuring Receiver StoreFront Understanding Citrix SolutionsNavigating Receiver Delivery Controller Desktop VirtualizationAccessing Receiver Studio Networking TechnologiesAdding and Opening Applications Director Collaboration and file sharingAccessing a Desktop Virtual Desktop Agent (VDA) Overview of the HelpdeskDownloading a Configuration File SQL Database Support Levels ; ResponsibilitiesTroubleshooting Tools NetScaler Troubleshooting MethodologyConnection Center Hypervisor Define the issueEvent Logging Virtual Machines Gather detailed informationCitrix Scout and Tools as a Service (Taas) XenDesktop 7 Infrastructure Consider possible causesReinforcement Exercise Port Utilization Create an action plan to address the issueSigning into Studio ICA Proxy Implement the action planXenDesktop Concepts Reinforcement Exercise Observe the results of the action planAdministrator Roles StoreFront Document any changes followingAdministrator Scopes Installing and configuring Receiver resolutionsMachine Catalogs Navigating Receiver XenDesktop 7 ArchitectureMaintenance Mode Accessing Receiver Understanding componentsRegistered and Unregistered States Adding and Opening Applications ReceiverDelivery Groups Accessing a Desktop StoreFrontPolicies Downloading a Configuration File Delivery ControllerResultant Set of Policy Troubleshooting Tools StudioUser Profiles Connection Center DirectorReinforcement Exercise Event Logging Virtual Desktop Agent (VDA)Printing Concepts Citrix Scout and Tools as a Service SQL DatabasePrinter Types (Taas) NetScalerDefault Printing Behavior Reinforcement Exercise HypervisorAltering the Default Printing Behavior Signing into Studio Virtual MachinesPrinting Policies XenDesktop Concepts XenDesktop 7 InfrastructureProvisioning Printers Administrator Roles Port UtilizationCitrix Universal Print Server Administrator Scopes ICA ProxyUniversal Print Driver Machine Catalogs Reinforcement ExerciseConfiguring the Universal Print Server Maintenance Mode StoreFrontAuto-creating Client Printers Registered and Unregistered States Installing and configuring ReceiverControlling Client Printer Auto-Creation Delivery Groups Navigating ReceiverAdministrator-assigned Session Printers Policies Accessing ReceiverEnd User Self-Provisioning Resultant Set of Policy Adding and Opening ApplicationsAuto-Retained Printers User Profiles Accessing a DesktopPrinter Drivers Reinforcement Exercise Downloading a Configuration FileCitrix Print Detective Tool Printing Concepts Troubleshooting ToolsTroubleshooting Printing Issues Printer Types Connection CenterReinforcement Exercise Default Printing Behavior Event LoggingCitrix Director Altering the Default Printing Behavior Citrix Scout and Tools as a Service (Taas)Accessing Director Printing Policies Reinforcement ExerciseViewing User Details Provisioning Printers Signing into StudioActivity Manager Citrix Universal Print Server XenDesktop ConceptsMachine Details Universal Print Driver Administrator RolesSession Details Configuring the Universal Print Server Administrator ScopesLogon Duration Auto-creating Client Printers Machine CatalogsPersonalization Controlling Client Printer Auto-Creation Maintenance ModeHDX Panel Administrator-assigned Session Printers Registered and Unregistered StatesInteracting with the End User End User Self-Provisioning Delivery GroupsSending a Message to an End User Auto-Retained Printers Policies


Shadowing an End User Printer Drivers Resultant Set of PolicyResolving End-User Issues Citrix Print Detective Tool User ProfilesResetting an End-User Profile Troubleshooting Printing Issues Reinforcement ExerciseEnding a Machine Process Reinforcement Exercise Printing ConceptsEnding applications Citrix Director Printer TypesEnabling and Disabling Maintenance Mode Accessing Director Default Printing BehaviorManaging an End-User’s Machine Power Viewing User Details Altering the Default Printing BehaviorStatus Activity Manager Printing PoliciesDisconnecting a Session Machine Details Provisioning PrintersLogging an End User Off Session Details Citrix Universal Print ServerAdministrator Features of Director Logon Duration Universal Print DriverMonitoring within the Director Dashboard Personalization Configuring the Universal Print ServerMonitoring the Infrastructure Panel HDX Panel Auto-creating Client PrintersMonitoring Connected Sessions Interacting with the End User Controlling Client Printer Auto-CreationMonitoring Logon Duration Averages Sending a Message to an End User Administrator-assigned Session PrintersMonitoring Machine and End-User Shadowing an End User End User Self-ProvisioningConnection Failures Resolving End-User Issues Auto-Retained PrintersMonitoring Historical Trends Resetting an End-User Profile Printer DriversViewing Trends Ending a Machine Process Citrix Print Detective ToolSearching using Filters Ending applications Troubleshooting Printing IssuesReinforcement Exercise Enabling and Disabling Maintenance Reinforcement Exercise

Mode Citrix DirectorModule 2: Citrix Receiver and the End-User Managing an End-User’s Machine Power Accessing DirectorExperience Status Viewing User Detailsline Disconnecting a Session Activity Manager

Logging an End User Off Machine DetailsAdministrator Features of Director Session Details

line Monitoring within the Director Dashboard Logon DurationUnderstanding Citrix Solutions Monitoring the Infrastructure Panel PersonalizationDesktop Virtualization Monitoring Connected Sessions HDX PanelNetworking Technologies Monitoring Logon Duration Averages Interacting with the End UserCollaboration and file sharing Monitoring Machine and End-User Sending a Message to an End UserOverview of the Helpdesk Connection Failures Shadowing an End UserSupport Levels ; Responsibilities Monitoring Historical Trends Resolving End-User IssuesTroubleshooting Methodology Viewing Trends Resetting an End-User ProfileDefine the issue Searching using Filters Ending a Machine ProcessGather detailed information Reinforcement Exercise Ending applicationsConsider possible causes Enabling and Disabling Maintenance ModeCreate an action plan to address the issue Managing an End-User’s Machine PowerImplement the action plan line StatusObserve the results of the action plan Understanding Citrix Solutions Disconnecting a SessionDocument any changes following resolutions Desktop Virtualization Logging an End User OffXenDesktop 7 Architecture Networking Technologies Administrator Features of DirectorUnderstanding components Collaboration and file sharing Monitoring within the Director DashboardReceiver Overview of the Helpdesk Monitoring the Infrastructure PanelStoreFront Support Levels ; Responsibilities Monitoring Connected SessionsDelivery Controller Troubleshooting Methodology Monitoring Logon Duration AveragesStudio Define the issue Monitoring Machine and End-UserDirector Gather detailed information Connection FailuresVirtual Desktop Agent (VDA) Consider possible causes Monitoring Historical TrendsSQL Database Create an action plan to address the Viewing TrendsNetScaler issue Searching using FiltersHypervisor Implement the action plan Reinforcement ExerciseVirtual Machines Observe the results of the action planXenDesktop 7 Infrastructure Document any changes followingPort Utilization resolutions lineICA Proxy XenDesktop 7 Architecture Understanding Citrix SolutionsReinforcement Exercise Understanding components Desktop VirtualizationStoreFront Receiver Networking TechnologiesInstalling and configuring Receiver StoreFront Collaboration and file sharingNavigating Receiver Delivery Controller Overview of the HelpdeskAccessing Receiver Studio Support Levels ; ResponsibilitiesAdding and Opening Applications Director Troubleshooting MethodologyAccessing a Desktop Virtual Desktop Agent (VDA) Define the issueDownloading a Configuration File SQL Database Gather detailed informationTroubleshooting Tools NetScaler Consider possible causes


Connection Center Hypervisor Create an action plan to address the issueEvent Logging Virtual Machines Implement the action planCitrix Scout and Tools as a Service (Taas) XenDesktop 7 Infrastructure Observe the results of the action planReinforcement Exercise Port Utilization Document any changes followingSigning into Studio ICA Proxy resolutionsXenDesktop Concepts Reinforcement Exercise XenDesktop 7 ArchitectureAdministrator Roles StoreFront Understanding componentsAdministrator Scopes Installing and configuring Receiver ReceiverMachine Catalogs Navigating Receiver StoreFrontMaintenance Mode Accessing Receiver Delivery ControllerRegistered and Unregistered States Adding and Opening Applications StudioDelivery Groups Accessing a Desktop DirectorPolicies Downloading a Configuration File Virtual Desktop Agent (VDA)Resultant Set of Policy Troubleshooting Tools SQL DatabaseUser Profiles Connection Center NetScalerReinforcement Exercise Event Logging HypervisorPrinting Concepts Citrix Scout and Tools as a Service Virtual MachinesPrinter Types (Taas) XenDesktop 7 InfrastructureDefault Printing Behavior Reinforcement Exercise Port UtilizationAltering the Default Printing Behavior Signing into Studio ICA ProxyPrinting Policies XenDesktop Concepts Reinforcement ExerciseProvisioning Printers Administrator Roles StoreFrontCitrix Universal Print Server Administrator Scopes Installing and configuring ReceiverUniversal Print Driver Machine Catalogs Navigating ReceiverConfiguring the Universal Print Server Maintenance Mode Accessing ReceiverAuto-creating Client Printers Registered and Unregistered States Adding and Opening ApplicationsControlling Client Printer Auto-Creation Delivery Groups Accessing a DesktopAdministrator-assigned Session Printers Policies Downloading a Configuration FileEnd User Self-Provisioning Resultant Set of Policy Troubleshooting ToolsAuto-Retained Printers User Profiles Connection CenterPrinter Drivers Reinforcement Exercise Event LoggingCitrix Print Detective Tool Printing Concepts Citrix Scout and Tools as a Service (Taas)Troubleshooting Printing Issues Printer Types Reinforcement ExerciseReinforcement Exercise Default Printing Behavior Signing into StudioCitrix Director Altering the Default Printing Behavior XenDesktop ConceptsAccessing Director Printing Policies Administrator RolesViewing User Details Provisioning Printers Administrator ScopesActivity Manager Citrix Universal Print Server Machine CatalogsMachine Details Universal Print Driver Maintenance ModeSession Details Configuring the Universal Print Server Registered and Unregistered StatesLogon Duration Auto-creating Client Printers Delivery GroupsPersonalization Controlling Client Printer Auto-Creation PoliciesHDX Panel Administrator-assigned Session Printers Resultant Set of PolicyInteracting with the End User End User Self-Provisioning User ProfilesSending a Message to an End User Auto-Retained Printers Reinforcement ExerciseShadowing an End User Printer Drivers Printing ConceptsResolving End-User Issues Citrix Print Detective Tool Printer TypesResetting an End-User Profile Troubleshooting Printing Issues Default Printing BehaviorEnding a Machine Process Reinforcement Exercise Altering the Default Printing BehaviorEnding applications Citrix Director Printing PoliciesEnabling and Disabling Maintenance Mode Accessing Director Provisioning PrintersManaging an End-User’s Machine Power Viewing User Details Citrix Universal Print ServerStatus Activity Manager Universal Print DriverDisconnecting a Session Machine Details Configuring the Universal Print ServerLogging an End User Off Session Details Auto-creating Client PrintersAdministrator Features of Director Logon Duration Controlling Client Printer Auto-CreationMonitoring within the Director Dashboard Personalization Administrator-assigned Session PrintersMonitoring the Infrastructure Panel HDX Panel End User Self-ProvisioningMonitoring Connected Sessions Interacting with the End User Auto-Retained PrintersMonitoring Logon Duration Averages Sending a Message to an End User Printer DriversMonitoring Machine and End-User Shadowing an End User Citrix Print Detective ToolConnection Failures Resolving End-User Issues Troubleshooting Printing IssuesMonitoring Historical Trends Resetting an End-User Profile Reinforcement ExerciseViewing Trends Ending a Machine Process Citrix DirectorSearching using Filters Ending applications Accessing DirectorReinforcement Exercise Enabling and Disabling Maintenance Viewing User Details


Mode Activity ManagerManaging an End-User’s Machine Power Machine Details

line Status Session DetailsUnderstanding Citrix Solutions Disconnecting a Session Logon DurationDesktop Virtualization Logging an End User Off PersonalizationNetworking Technologies Administrator Features of Director HDX PanelCollaboration and file sharing Monitoring within the Director Dashboard Interacting with the End UserOverview of the Helpdesk Monitoring the Infrastructure Panel Sending a Message to an End UserSupport Levels ; Responsibilities Monitoring Connected Sessions Shadowing an End UserTroubleshooting Methodology Monitoring Logon Duration Averages Resolving End-User IssuesDefine the issue Monitoring Machine and End-User Resetting an End-User ProfileGather detailed information Connection Failures Ending a Machine ProcessConsider possible causes Monitoring Historical Trends Ending applicationsCreate an action plan to address the issue Viewing Trends Enabling and Disabling Maintenance ModeImplement the action plan Searching using Filters Managing an End-User’s Machine PowerObserve the results of the action plan Reinforcement Exercise StatusDocument any changes following resolutions Disconnecting a SessionXenDesktop 7 Architecture Logging an End User OffUnderstanding components line Administrator Features of DirectorReceiver Understanding Citrix Solutions Monitoring within the Director DashboardStoreFront Desktop Virtualization Monitoring the Infrastructure PanelDelivery Controller Networking Technologies Monitoring Connected SessionsStudio Collaboration and file sharing Monitoring Logon Duration AveragesDirector Overview of the Helpdesk Monitoring Machine and End-UserVirtual Desktop Agent (VDA) Support Levels ; Responsibilities Connection FailuresSQL Database Troubleshooting Methodology Monitoring Historical TrendsNetScaler Define the issue Viewing TrendsHypervisor Gather detailed information Searching using FiltersVirtual Machines Consider possible causes Reinforcement ExerciseXenDesktop 7 Infrastructure Create an action plan to address thePort Utilization issueICA Proxy Implement the action plan lineReinforcement Exercise Observe the results of the action plan Understanding Citrix SolutionsStoreFront Document any changes following Desktop VirtualizationInstalling and configuring Receiver resolutions Networking TechnologiesNavigating Receiver XenDesktop 7 Architecture Collaboration and file sharingAccessing Receiver Understanding components Overview of the HelpdeskAdding and Opening Applications Receiver Support Levels ; ResponsibilitiesAccessing a Desktop StoreFront Troubleshooting MethodologyDownloading a Configuration File Delivery Controller Define the issueTroubleshooting Tools Studio Gather detailed informationConnection Center Director Consider possible causesEvent Logging Virtual Desktop Agent (VDA) Create an action plan to address the issueCitrix Scout and Tools as a Service (Taas) SQL Database Implement the action planReinforcement Exercise NetScaler Observe the results of the action planSigning into Studio Hypervisor Document any changes followingXenDesktop Concepts Virtual Machines resolutionsAdministrator Roles XenDesktop 7 Infrastructure XenDesktop 7 ArchitectureAdministrator Scopes Port Utilization Understanding componentsMachine Catalogs ICA Proxy ReceiverMaintenance Mode Reinforcement Exercise StoreFrontRegistered and Unregistered States StoreFront Delivery ControllerDelivery Groups Installing and configuring Receiver StudioPolicies Navigating Receiver DirectorResultant Set of Policy Accessing Receiver Virtual Desktop Agent (VDA)User Profiles Adding and Opening Applications SQL DatabaseReinforcement Exercise Accessing a Desktop NetScalerPrinting Concepts Downloading a Configuration File HypervisorPrinter Types Troubleshooting Tools Virtual MachinesDefault Printing Behavior Connection Center XenDesktop 7 InfrastructureAltering the Default Printing Behavior Event Logging Port UtilizationPrinting Policies Citrix Scout and Tools as a Service ICA ProxyProvisioning Printers (Taas) Reinforcement ExerciseCitrix Universal Print Server Reinforcement Exercise StoreFrontUniversal Print Driver Signing into Studio Installing and configuring ReceiverConfiguring the Universal Print Server XenDesktop Concepts Navigating Receiver


Auto-creating Client Printers Administrator Roles Accessing ReceiverControlling Client Printer Auto-Creation Administrator Scopes Adding and Opening ApplicationsAdministrator-assigned Session Printers Machine Catalogs Accessing a DesktopEnd User Self-Provisioning Maintenance Mode Downloading a Configuration FileAuto-Retained Printers Registered and Unregistered States Troubleshooting ToolsPrinter Drivers Delivery Groups Connection CenterCitrix Print Detective Tool Policies Event LoggingTroubleshooting Printing Issues Resultant Set of Policy Citrix Scout and Tools as a Service (Taas)Reinforcement Exercise User Profiles Reinforcement ExerciseCitrix Director Reinforcement Exercise Signing into StudioAccessing Director Printing Concepts XenDesktop ConceptsViewing User Details Printer Types Administrator RolesActivity Manager Default Printing Behavior Administrator ScopesMachine Details Altering the Default Printing Behavior Machine CatalogsSession Details Printing Policies Maintenance ModeLogon Duration Provisioning Printers Registered and Unregistered StatesPersonalization Citrix Universal Print Server Delivery GroupsHDX Panel Universal Print Driver PoliciesInteracting with the End User Configuring the Universal Print Server Resultant Set of PolicySending a Message to an End User Auto-creating Client Printers User ProfilesShadowing an End User Controlling Client Printer Auto-Creation Reinforcement ExerciseResolving End-User Issues Administrator-assigned Session Printers Printing ConceptsResetting an End-User Profile End User Self-Provisioning Printer TypesEnding a Machine Process Auto-Retained Printers Default Printing BehaviorEnding applications Printer Drivers Altering the Default Printing BehaviorEnabling and Disabling Maintenance Mode Citrix Print Detective Tool Printing PoliciesManaging an End-User’s Machine Power Troubleshooting Printing Issues Provisioning PrintersStatus Reinforcement Exercise Citrix Universal Print ServerDisconnecting a Session Citrix Director Universal Print DriverLogging an End User Off Accessing Director Configuring the Universal Print ServerAdministrator Features of Director Viewing User Details Auto-creating Client PrintersMonitoring within the Director Dashboard Activity Manager Controlling Client Printer Auto-CreationMonitoring the Infrastructure Panel Machine Details Administrator-assigned Session PrintersMonitoring Connected Sessions Session Details End User Self-ProvisioningMonitoring Logon Duration Averages Logon Duration Auto-Retained PrintersMonitoring Machine and End-User Personalization Printer DriversConnection Failures HDX Panel Citrix Print Detective ToolMonitoring Historical Trends Interacting with the End User Troubleshooting Printing IssuesViewing Trends Sending a Message to an End User Reinforcement ExerciseSearching using Filters Shadowing an End User Citrix DirectorReinforcement Exercise Resolving End-User Issues Accessing Director

Resetting an End-User Profile Viewing User DetailsEnding a Machine Process Activity Manager

line Ending applications Machine DetailsUnderstanding Citrix Solutions Enabling and Disabling Maintenance Session DetailsDesktop Virtualization Mode Logon DurationNetworking Technologies Managing an End-User’s Machine Power PersonalizationCollaboration and file sharing Status HDX PanelOverview of the Helpdesk Disconnecting a Session Interacting with the End UserSupport Levels ; Responsibilities Logging an End User Off Sending a Message to an End UserTroubleshooting Methodology Administrator Features of Director Shadowing an End UserDefine the issue Monitoring within the Director Dashboard Resolving End-User IssuesGather detailed information Monitoring the Infrastructure Panel Resetting an End-User ProfileConsider possible causes Monitoring Connected Sessions Ending a Machine ProcessCreate an action plan to address the issue Monitoring Logon Duration Averages Ending applicationsImplement the action plan Monitoring Machine and End-User Enabling and Disabling Maintenance ModeObserve the results of the action plan Connection Failures Managing an End-User’s Machine PowerDocument any changes following resolutions Monitoring Historical Trends StatusXenDesktop 7 Architecture Viewing Trends Disconnecting a SessionUnderstanding components Searching using Filters Logging an End User OffReceiver Reinforcement Exercise Administrator Features of DirectorStoreFront Monitoring within the Director DashboardDelivery Controller Monitoring the Infrastructure PanelStudio line Monitoring Connected SessionsDirector Understanding Citrix Solutions Monitoring Logon Duration AveragesVirtual Desktop Agent (VDA) Desktop Virtualization Monitoring Machine and End-User


SQL Database Networking Technologies Connection FailuresNetScaler Collaboration and file sharing Monitoring Historical TrendsHypervisor Overview of the Helpdesk Viewing TrendsVirtual Machines Support Levels ; Responsibilities Searching using FiltersXenDesktop 7 Infrastructure Troubleshooting Methodology Reinforcement ExercisePort Utilization Define the issueICA Proxy Gather detailed informationReinforcement Exercise Consider possible causes lineStoreFront Create an action plan to address the Understanding Citrix SolutionsInstalling and configuring Receiver issue Desktop VirtualizationNavigating Receiver Implement the action plan Networking TechnologiesAccessing Receiver Observe the results of the action plan Collaboration and file sharingAdding and Opening Applications Document any changes following Overview of the HelpdeskAccessing a Desktop resolutions Support Levels ; ResponsibilitiesDownloading a Configuration File XenDesktop 7 Architecture Troubleshooting MethodologyTroubleshooting Tools Understanding components Define the issueConnection Center Receiver Gather detailed informationEvent Logging StoreFront Consider possible causesCitrix Scout and Tools as a Service (Taas) Delivery Controller Create an action plan to address the issueReinforcement Exercise Studio Implement the action planSigning into Studio Director Observe the results of the action planXenDesktop Concepts Virtual Desktop Agent (VDA) Document any changes followingAdministrator Roles SQL Database resolutionsAdministrator Scopes NetScaler XenDesktop 7 ArchitectureMachine Catalogs Hypervisor Understanding componentsMaintenance Mode Virtual Machines ReceiverRegistered and Unregistered States XenDesktop 7 Infrastructure StoreFrontDelivery Groups Port Utilization Delivery ControllerPolicies ICA Proxy StudioResultant Set of Policy Reinforcement Exercise DirectorUser Profiles StoreFront Virtual Desktop Agent (VDA)Reinforcement Exercise Installing and configuring Receiver SQL DatabasePrinting Concepts Navigating Receiver NetScalerPrinter Types Accessing Receiver HypervisorDefault Printing Behavior Adding and Opening Applications Virtual MachinesAltering the Default Printing Behavior Accessing a Desktop XenDesktop 7 InfrastructurePrinting Policies Downloading a Configuration File Port UtilizationProvisioning Printers Troubleshooting Tools ICA ProxyCitrix Universal Print Server Connection Center Reinforcement ExerciseUniversal Print Driver Event Logging StoreFrontConfiguring the Universal Print Server Citrix Scout and Tools as a Service Installing and configuring ReceiverAuto-creating Client Printers (Taas) Navigating ReceiverControlling Client Printer Auto-Creation Reinforcement Exercise Accessing ReceiverAdministrator-assigned Session Printers Signing into Studio Adding and Opening ApplicationsEnd User Self-Provisioning XenDesktop Concepts Accessing a DesktopAuto-Retained Printers Administrator Roles Downloading a Configuration FilePrinter Drivers Administrator Scopes Troubleshooting ToolsCitrix Print Detective Tool Machine Catalogs Connection CenterTroubleshooting Printing Issues Maintenance Mode Event LoggingReinforcement Exercise Registered and Unregistered States Citrix Scout and Tools as a Service (Taas)Citrix Director Delivery Groups Reinforcement ExerciseAccessing Director Policies Signing into StudioViewing User Details Resultant Set of Policy XenDesktop ConceptsActivity Manager User Profiles Administrator RolesMachine Details Reinforcement Exercise Administrator ScopesSession Details Printing Concepts Machine CatalogsLogon Duration Printer Types Maintenance ModePersonalization Default Printing Behavior Registered and Unregistered StatesHDX Panel Altering the Default Printing Behavior Delivery GroupsInteracting with the End User Printing Policies PoliciesSending a Message to an End User Provisioning Printers Resultant Set of PolicyShadowing an End User Citrix Universal Print Server User ProfilesResolving End-User Issues Universal Print Driver Reinforcement ExerciseResetting an End-User Profile Configuring the Universal Print Server Printing ConceptsEnding a Machine Process Auto-creating Client Printers Printer TypesEnding applications Controlling Client Printer Auto-Creation Default Printing Behavior


Enabling and Disabling Maintenance Mode Administrator-assigned Session Printers Altering the Default Printing BehaviorManaging an End-User’s Machine Power End User Self-Provisioning Printing PoliciesStatus Auto-Retained Printers Provisioning PrintersDisconnecting a Session Printer Drivers Citrix Universal Print ServerLogging an End User Off Citrix Print Detective Tool Universal Print DriverAdministrator Features of Director Troubleshooting Printing Issues Configuring the Universal Print ServerMonitoring within the Director Dashboard Reinforcement Exercise Auto-creating Client PrintersMonitoring the Infrastructure Panel Citrix Director Controlling Client Printer Auto-CreationMonitoring Connected Sessions Accessing Director Administrator-assigned Session PrintersMonitoring Logon Duration Averages Viewing User Details End User Self-ProvisioningMonitoring Machine and End-User Activity Manager Auto-Retained PrintersConnection Failures Machine Details Printer DriversMonitoring Historical Trends Session Details Citrix Print Detective ToolViewing Trends Logon Duration Troubleshooting Printing IssuesSearching using Filters Personalization Reinforcement ExerciseReinforcement Exercise HDX Panel Citrix Director

Interacting with the End User Accessing DirectorSending a Message to an End User Viewing User Details

line Shadowing an End User Activity ManagerUnderstanding Citrix Solutions Resolving End-User Issues Machine DetailsDesktop Virtualization Resetting an End-User Profile Session DetailsNetworking Technologies Ending a Machine Process Logon DurationCollaboration and file sharing Ending applications PersonalizationOverview of the Helpdesk Enabling and Disabling Maintenance HDX PanelSupport Levels ; Responsibilities Mode Interacting with the End UserTroubleshooting Methodology Managing an End-User’s Machine Power Sending a Message to an End UserDefine the issue Status Shadowing an End UserGather detailed information Disconnecting a Session Resolving End-User IssuesConsider possible causes Logging an End User Off Resetting an End-User ProfileCreate an action plan to address the issue Administrator Features of Director Ending a Machine ProcessImplement the action plan Monitoring within the Director Dashboard Ending applicationsObserve the results of the action plan Monitoring the Infrastructure Panel Enabling and Disabling Maintenance ModeDocument any changes following resolutions Monitoring Connected Sessions Managing an End-User’s Machine PowerXenDesktop 7 Architecture Monitoring Logon Duration Averages StatusUnderstanding components Monitoring Machine and End-User Disconnecting a SessionReceiver Connection Failures Logging an End User OffStoreFront Monitoring Historical Trends Administrator Features of DirectorDelivery Controller Viewing Trends Monitoring within the Director DashboardStudio Searching using Filters Monitoring the Infrastructure PanelDirector Reinforcement Exercise Monitoring Connected SessionsVirtual Desktop Agent (VDA) Monitoring Logon Duration AveragesSQL Database Monitoring Machine and End-UserNetScaler line Connection FailuresHypervisor Understanding Citrix Solutions Monitoring Historical TrendsVirtual Machines Desktop Virtualization Viewing TrendsXenDesktop 7 Infrastructure Networking Technologies Searching using FiltersPort Utilization Collaboration and file sharing Reinforcement ExerciseICA Proxy Overview of the HelpdeskReinforcement Exercise Support Levels ; ResponsibilitiesStoreFront Troubleshooting Methodology lineInstalling and configuring Receiver Define the issue Understanding Citrix SolutionsNavigating Receiver Gather detailed information Desktop VirtualizationAccessing Receiver Consider possible causes Networking TechnologiesAdding and Opening Applications Create an action plan to address the Collaboration and file sharingAccessing a Desktop issue Overview of the HelpdeskDownloading a Configuration File Implement the action plan Support Levels ; ResponsibilitiesTroubleshooting Tools Observe the results of the action plan Troubleshooting MethodologyConnection Center Document any changes following Define the issueEvent Logging resolutions Gather detailed informationCitrix Scout and Tools as a Service (Taas) XenDesktop 7 Architecture Consider possible causesReinforcement Exercise Understanding components Create an action plan to address the issueSigning into Studio Receiver Implement the action planXenDesktop Concepts StoreFront Observe the results of the action planAdministrator Roles Delivery Controller Document any changes followingAdministrator Scopes Studio resolutionsMachine Catalogs Director XenDesktop 7 Architecture


Maintenance Mode Virtual Desktop Agent (VDA) Understanding componentsRegistered and Unregistered States SQL Database ReceiverDelivery Groups NetScaler StoreFrontPolicies Hypervisor Delivery ControllerResultant Set of Policy Virtual Machines StudioUser Profiles XenDesktop 7 Infrastructure DirectorReinforcement Exercise Port Utilization Virtual Desktop Agent (VDA)Printing Concepts ICA Proxy SQL DatabasePrinter Types Reinforcement Exercise NetScalerDefault Printing Behavior StoreFront HypervisorAltering the Default Printing Behavior Installing and configuring Receiver Virtual MachinesPrinting Policies Navigating Receiver XenDesktop 7 InfrastructureProvisioning Printers Accessing Receiver Port UtilizationCitrix Universal Print Server Adding and Opening Applications ICA ProxyUniversal Print Driver Accessing a Desktop Reinforcement ExerciseConfiguring the Universal Print Server Downloading a Configuration File StoreFrontAuto-creating Client Printers Troubleshooting Tools Installing and configuring ReceiverControlling Client Printer Auto-Creation Connection Center Navigating ReceiverAdministrator-assigned Session Printers Event Logging Accessing ReceiverEnd User Self-Provisioning Citrix Scout and Tools as a Service Adding and Opening ApplicationsAuto-Retained Printers (Taas) Accessing a DesktopPrinter Drivers Reinforcement Exercise Downloading a Configuration FileCitrix Print Detective Tool Signing into Studio Troubleshooting ToolsTroubleshooting Printing Issues XenDesktop Concepts Connection CenterReinforcement Exercise Administrator Roles Event LoggingCitrix Director Administrator Scopes Citrix Scout and Tools as a Service (Taas)Accessing Director Machine Catalogs Reinforcement ExerciseViewing User Details Maintenance Mode Signing into StudioActivity Manager Registered and Unregistered States XenDesktop ConceptsMachine Details Delivery Groups Administrator RolesSession Details Policies Administrator ScopesLogon Duration Resultant Set of Policy Machine CatalogsPersonalization User Profiles Maintenance ModeHDX Panel Reinforcement Exercise Registered and Unregistered StatesInteracting with the End User Printing Concepts Delivery GroupsSending a Message to an End User Printer Types PoliciesShadowing an End User Default Printing Behavior Resultant Set of PolicyResolving End-User Issues Altering the Default Printing Behavior User ProfilesResetting an End-User Profile Printing Policies Reinforcement ExerciseEnding a Machine Process Provisioning Printers Printing ConceptsEnding applications Citrix Universal Print Server Printer TypesEnabling and Disabling Maintenance Mode Universal Print Driver Default Printing BehaviorManaging an End-User’s Machine Power Configuring the Universal Print Server Altering the Default Printing BehaviorStatus Auto-creating Client Printers Printing PoliciesDisconnecting a Session Controlling Client Printer Auto-Creation Provisioning PrintersLogging an End User Off Administrator-assigned Session Printers Citrix Universal Print ServerAdministrator Features of Director End User Self-Provisioning Universal Print DriverMonitoring within the Director Dashboard Auto-Retained Printers Configuring the Universal Print ServerMonitoring the Infrastructure Panel Printer Drivers Auto-creating Client PrintersMonitoring Connected Sessions Citrix Print Detective Tool Controlling Client Printer Auto-CreationMonitoring Logon Duration Averages Troubleshooting Printing Issues Administrator-assigned Session PrintersMonitoring Machine and End-User Reinforcement Exercise End User Self-ProvisioningConnection Failures Citrix Director Auto-Retained PrintersMonitoring Historical Trends Accessing Director Printer DriversViewing Trends Viewing User Details Citrix Print Detective ToolSearching using Filters Activity Manager Troubleshooting Printing IssuesReinforcement Exercise Machine Details Reinforcement Exercise

Session Details Citrix DirectorLogon Duration Accessing DirectorPersonalization Viewing User DetailsHDX Panel Activity ManagerInteracting with the End User Machine DetailsSending a Message to an End User Session DetailsShadowing an End User Logon DurationResolving End-User Issues PersonalizationResetting an End-User Profile HDX Panel


Ending a Machine Process Interacting with the End UserEnding applications Sending a Message to an End UserEnabling and Disabling Maintenance Shadowing an End UserMode Resolving End-User IssuesManaging an End-User’s Machine Power Resetting an End-User ProfileStatus Ending a Machine ProcessDisconnecting a Session Ending applicationsLogging an End User Off Enabling and Disabling Maintenance ModeAdministrator Features of Director Managing an End-User’s Machine PowerMonitoring within the Director Dashboard StatusMonitoring the Infrastructure Panel Disconnecting a SessionMonitoring Connected Sessions Logging an End User OffMonitoring Logon Duration Averages Administrator Features of DirectorMonitoring Machine and End-User Monitoring within the Director DashboardConnection Failures Monitoring the Infrastructure PanelMonitoring Historical Trends Monitoring Connected SessionsViewing Trends Monitoring Logon Duration AveragesSearching using Filters Monitoring Machine and End-UserReinforcement Exercise Connection Failures

Monitoring Historical TrendsViewing Trends

line Searching using FiltersUnderstanding Citrix Solutions Reinforcement ExerciseDesktop VirtualizationNetworking TechnologiesCollaboration and file sharing lineOverview of the Helpdesk Understanding Citrix SolutionsSupport Levels ; Responsibilities Desktop VirtualizationTroubleshooting Methodology Networking TechnologiesDefine the issue Collaboration and file sharingGather detailed information Overview of the HelpdeskConsider possible causes Support Levels ; ResponsibilitiesCreate an action plan to address the Troubleshooting Methodologyissue Define the issueImplement the action plan Gather detailed informationObserve the results of the action plan Consider possible causesDocument any changes following Create an action plan to address the issueresolutions Implement the action planXenDesktop 7 Architecture Observe the results of the action planUnderstanding components Document any changes followingReceiver resolutionsStoreFront XenDesktop 7 ArchitectureDelivery Controller Understanding componentsStudio ReceiverDirector StoreFrontVirtual Desktop Agent (VDA) Delivery ControllerSQL Database StudioNetScaler DirectorHypervisor Virtual Desktop Agent (VDA)Virtual Machines SQL DatabaseXenDesktop 7 Infrastructure NetScalerPort Utilization HypervisorICA Proxy Virtual MachinesReinforcement Exercise XenDesktop 7 InfrastructureStoreFront Port UtilizationInstalling and configuring Receiver ICA ProxyNavigating Receiver Reinforcement ExerciseAccessing Receiver StoreFrontAdding and Opening Applications Installing and configuring ReceiverAccessing a Desktop Navigating ReceiverDownloading a Configuration File Accessing ReceiverTroubleshooting Tools Adding and Opening ApplicationsConnection Center Accessing a DesktopEvent Logging Downloading a Configuration FileCitrix Scout and Tools as a Service Troubleshooting Tools(Taas) Connection Center


Reinforcement Exercise Event LoggingSigning into Studio Citrix Scout and Tools as a Service (Taas)XenDesktop Concepts Reinforcement ExerciseAdministrator Roles Signing into StudioAdministrator Scopes XenDesktop ConceptsMachine Catalogs Administrator RolesMaintenance Mode Administrator ScopesRegistered and Unregistered States Machine CatalogsDelivery Groups Maintenance ModePolicies Registered and Unregistered StatesResultant Set of Policy Delivery GroupsUser Profiles PoliciesReinforcement Exercise Resultant Set of PolicyPrinting Concepts User ProfilesPrinter Types Reinforcement ExerciseDefault Printing Behavior Printing ConceptsAltering the Default Printing Behavior Printer TypesPrinting Policies Default Printing BehaviorProvisioning Printers Altering the Default Printing BehaviorCitrix Universal Print Server Printing PoliciesUniversal Print Driver Provisioning PrintersConfiguring the Universal Print Server Citrix Universal Print ServerAuto-creating Client Printers Universal Print DriverControlling Client Printer Auto-Creation Configuring the Universal Print ServerAdministrator-assigned Session Printers Auto-creating Client PrintersEnd User Self-Provisioning Controlling Client Printer Auto-CreationAuto-Retained Printers Administrator-assigned Session PrintersPrinter Drivers End User Self-ProvisioningCitrix Print Detective Tool Auto-Retained PrintersTroubleshooting Printing Issues Printer DriversReinforcement Exercise Citrix Print Detective ToolCitrix Director Troubleshooting Printing IssuesAccessing Director Reinforcement ExerciseViewing User Details Citrix DirectorActivity Manager Accessing DirectorMachine Details Viewing User DetailsSession Details Activity ManagerLogon Duration Machine DetailsPersonalization Session DetailsHDX Panel Logon DurationInteracting with the End User PersonalizationSending a Message to an End User HDX PanelShadowing an End User Interacting with the End UserResolving End-User Issues Sending a Message to an End UserResetting an End-User Profile Shadowing an End UserEnding a Machine Process Resolving End-User IssuesEnding applications Resetting an End-User ProfileEnabling and Disabling Maintenance Ending a Machine ProcessMode Ending applicationsManaging an End-User’s Machine Power Enabling and Disabling Maintenance ModeStatus Managing an End-User’s Machine PowerDisconnecting a Session StatusLogging an End User Off Disconnecting a SessionAdministrator Features of Director Logging an End User OffMonitoring within the Director Dashboard Administrator Features of DirectorMonitoring the Infrastructure Panel Monitoring within the Director DashboardMonitoring Connected Sessions Monitoring the Infrastructure PanelMonitoring Logon Duration Averages Monitoring Connected SessionsMonitoring Machine and End-User Monitoring Logon Duration AveragesConnection Failures Monitoring Machine and End-UserMonitoring Historical Trends Connection FailuresViewing Trends Monitoring Historical TrendsSearching using Filters Viewing TrendsReinforcement Exercise Searching using Filters

Reinforcement Exercise


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