Bret L. Simmons, Ph.D.UNR Marketing & CommunicationsAugust 14, 2015

Citizenship at Work

What do you want to learn

today?

The law of crappy systems trumps the law of crappy people

e.g. Hiring, training, performance review, compensation, promotion, staffing, supervision, technology

5

How can you partner with others to help fix crappy systems?

This sucks and so do you

This system does not work as well as it could. I have a few suggestions. Here are some things I can do to help make

it better

Individual Effectiveness

• Withdrawal–Tardiness, absenteeism, turnover

• Task performance (in-role)• Citizenship behavior (extra-role)

Organizational Effectiveness

Primary Source

Reciprocity StylesTaker, Matcher, or Giver

Takers view success as attaining results that are superior to others

Matchers see success in terms of balancing individual accomplishments

with fairness to others

Givers characterize success as individual achievements that have a

positive impact on others

How you give determines if you will achieve long term success or languish at the bottom

Concern for Other’s Interests

LOW HIGH

Concern for Self-Interest

LOW Apathetic Selfless: Self-sacrificinggivers

HIGH Selfish:Takers

Otherish:Successful Givers

Faker Personality

• Agreeable vs. Disagreeable• Extrovert vs. Introvert • Empathetic vs. Narcissistic

Character

• Wise– Thank you for

correction and feedback

– Adjust to the truth– Purposeful

• Foolish– Get defensive

when you give them feedback

– Try to adjust the truth

– Egocentric