CITIZENS’ CHARTERmnwd.gov.ph/wp-content/uploads/CitizensCharter/citizens_charter.pdf · Hazel A....

CITIZENS’ CHARTER

1 WATER BILL COLLECTION (OFFICE) FINANCIAL MANAGEMENT DIVISION

Schedule of Availability of Service: MONDAY to FRIDAY 7:30 AM – 5:30 PM (NO NOON BREAK), SATURDAY 8:00 AM – 12:00 NOON Who May Avail of Service: MNWD Customers Duration: Four (4) Minutes * What are the Requirements: Water Bill/ Statement of Account (SOA)

HOW TO AVAIL OF SERVICES:

STEP CUSTOMER / CLIENT SERVICE PROVIDER DURATION

OF ACTIVITY PERSON IN-CHARGE FEES AND CHARGES

1 Presents Water Bill / Statement of Account

Receives water bill / Statement of Account and encodes the account number

1 minute Alfredo V. Villanea, Jr. CP-B

Jan Michelle J. Belibor U/CSA-C

Enrique I. Alvarez CAA

Linus S. Uvero U/CSA-A

Nemesio A. Candelaria, Jr. U/CSA-A

Reliever:

Tyrone Mar A. Abundo CP-B

Hazel A. Bolante CBA-A

Shiela Mae P. Castillo CP-C

Aura Mae D. Perez CBA

2 Tenders Payment (Cash or Check)

Receives the cash or check and encodes the amount paid. Prints and signs official receipt

1 minute

3 Gets the Original Copy of the Official Receipt and change, if any

Issues Original Copy of the Official Receipt and change, if any

2 minutes

Note: *The processing time is for one (1) client being served at one time.

END OF TRANSACTION

2 WATER BILL COLLECTION (MOBILE) FINANCIAL MANAGEMENT DIVISION

Schedule of Availability of Service: 1st AND/OR 2nd WEEK OF THE MONTH 9:00 AM – 12:00 NN, 1:00 – 4:00 PM Who May Avail of Service: MNWD Customers Duration: Four (4) Minutes * What are the Requirements: Water Bill




1 Presents Water Bill Receives water bill and encodes the account number

1 minute Nemesio A. Candelaria, Jr. U/CSA-A


Reliever:



Alfredo V. Villanea, Jr. CP-B



1 minute

3 Gets the Original Copy of the Official Receipt and change, if any

Issues Original Copy of the Official Receipt and change, if any

2 minutes


END OF TRANSACTION

Note: ** Conducted in the nearby municipalities of Magarao, Canaman, Gainza and Camaligan. *** Varies upon the due date of the above-mentioned municipalities.

3 COLLECTION OF OTHER PAYMENTS FINANCIAL MANAGEMENT DIVISION

Schedule of Availability of Service: MONDAY to FRIDAY 8:00 AM – 5:00 PM (NO NOON BREAK) Who May Avail of Service: Applicants for New Water Service Connections MNWD Customers Duration: Four (4) Minutes * What are the Requirements: Water Service Connection Application Order of Payment Request for Water Sample Analysis Materials Issuance Slip Others




1 Presents required documents a. Water Service Connection

Application b. Order of Payment c. Request for Water Sample

Analysis d. Materials Issuance Slip e. Others

Receives the document and encodes the name of the payee in the official receipt

1 minute Erma B. De Padua U/CSO-B

Reliever:






1 minute

3 Gets the Original Copy of the Official Receipt, document presented and change, if any

Issues Original Copy of the Official Receipt and change, if any.

2 minutes


END OF TRANSACTION

4 WATER QUALITY ANALYSIS WATER PRODUCTION AND ELECTRO-MECHANICAL DIVISION – WATER QUALITY DIVISION

A. BACTERIOLOGICAL ANALYSIS

• Fecal Coliform Test (FCT)

• Heterotrophic Plate Count (HPC) Schedule of Availability of Service: MONDAY and TUESDAY 8:00 AM-5:00 PM (NO NOON BREAK) Who May Avail of Service: MNWD Customers/Clients, Government Agencies and Walk-in Clients What are the Requirements: Request for Water Sample/s Analysis (RWSA)

Laboratory Fees and Water Sample/s Duration: 1. Fecal Coliform Test (FCT): 7 working days *

*24 hours using Collilert 18 for FCT Only: 2 working days * 2. Heterotrophic Plate Count (HPC): 7 working days *




1 Fills-up Request for Water Sample/s Analysis (RWSA)

Assists Customers/Clients accomplish RWSA to be presented to Cashier for laboratory fee payment

5 minutes Zandra S. Gutierrez, RMT Medical Technologist II

MNWD Laboratory or

Mary Joy A. Iñigo Laboratory Aide A

2 Payment of Laboratory Fees

a. Presents RWSA

b. Tenders Payment (Cash or Check)

c. Gets the Original Copy of the OR, RWSA presented and change, if any

Receives laboratory fee payment and issues Official Receipt (OR):

a. Receives RWSA and encodes name of the payee in the OR

b. Receives cash or check and encodes the amount paid, prints and signs OR

c. Issues original copy of the OR,

RWSA presented and change, if any

1 minute

1 minute

2 minutes

Erma B. De Padua U/CSO-B

Reliever:




FCT = ₱300.00 FCT (Colilert) = ₱1,000.00 HPC = ₱300.00

3 Presents Laboratory Fee OR and Receives Sterilized Bottle/s

Issues sterilized bottle/s upon presenting laboratory fee OR

1 minute Zandra S. Gutierrez, RMT Medical Technologist II

MNWD Laboratory or


4 Submits Water Sample/s Note: Please use the sterilized bottle/s issued by MNWD Laboratory

Accepts submitted water sample/s Conducts water sample/s analysis a. Fecal Coliform Test (FCT)

• Presumptive Test

• Confirmatory Test

b. Fecal Coliform Test (FCT) using collilert 18

c. Heterotrophic Plate Count (HPC) Processing of Test Results and Certification: a. Encodes and Prints Test Results and

Certification b. Signs Test Results and Certification

• Med. Tech.

• Head of Laboratory/ Pathologist

1 minute/ Sample

48 hours

24-48 hours

24 hours

48 hours

5 minutes

2 minutes

2 minutes

Zandra S. Gutierrez, RMT Medical Technologist II

MNWD Laboratory


MNWD Laboratory



MNWD Laboratory

c/o Zandra S. Gutierrez, RMT Medical Technologist II

MNWD Laboratory

• Division Manager A, WPEMD

• Records Test Results

2 minutes

2 minutes

Roque S. Francisco DMA

Lyza Iris D. Orbeso Secretary C

5 Receives Test Results and Certification

Issues test results and certification 1 minute Zandra S. Gutierrez, RMT Medical Technologist II

MNWD Laboratory


END OF TRANSACTION

B. PHYSICAL AND CHEMICAL ANALYSIS

Schedule of Availability of Service: MONDAY to THURSDAY 8:00 AM – 5:00 PM (NO NOON BREAK) Who May Avail of Service: Government Agencies and Walk-in Customers/Clients What are the Requirements: Request for Water Sample/s Analysis (RWSA) Laboratory Fees and Water Sample/s Duration: *




1 Fills-up Request for Water Sample/s Analysis (RWSA)

Assists Customers/Clients accomplish RWSA to be presented to Cashier for laboratory fee payment

5 minutes Zandra S. Gutierrez, RMT Medical Technologist II

MNWD Laboratory or


2 Payment of Laboratory Fees

a. Presents RWSA


c. Gets the Original Copy of the OR, RWSA presented and change, if any

Receives laboratory fee payment and issues Official Receipt (OR)

a. Receives RWSA and encodes name of the payee in the OR

b. Receives cash or checks and encodes the amount paid, prints and signs OR

c. Issues original copy of the OR, RWSA presented and change, if any

1 minute

1 minute

2 minutes


Reliever:




Physical and Chemical Tests: pH = ₱220.00 Turbidity = ₱240.00 Odor = ₱135.00 Sulfate = ₱360.00 Nitrate = ₱440.00 Iron = ₱275.00 Manganese = ₱350.00 Total Hardness = ₱200.00

3 Submits Water Sample/s (1 liter / sample)

Accepts submitted water sample/s Conducts water sample/s analysis Processing of Test Results: A. Encodes and Prints Test Results B. Signs Test Results

a. Chemist b. Head of Laboratory/Pathologist

1 minute/ sample

5 minutes

2 minutes

2 minutes


MNWD Laboratory or


c/o Zandra S. Gutierrez, RMT

Medical Technologist II MNWD Laboratory


MNWD Laboratory


MNWD Laboratory

c. Division Manager A, WPEMD d. Records Test Results

2 minutes

2 minutes

Roque S. Francisco DMA

Lyza Iris D. Orbeso

Secretary C

4 Receives Test Results Issues test results 1 minute Zandra S. Gutierrez, RMT Medical Technologist II

MNWD Laboratory


END OF TRANSACTION

Note: * 10 Days allotted time for water testing by Retainer-Chemist

5 WATER SERVICE EXTENSION TO A SUBDIVISION PLANNING, DESIGN AND CONSTRUCTION DIVISION (PDCD)

WATER SERVICE EXTENSION TO A SUBDIVISION Schedule of Availability of Service: MONDAY to FRIDAY 8:00 AM–12:00 NN, 1:00 PM–5:00 PM

Who May Avail of Service: Subdivision Developers/Owners Duration: Twenty (20) working days as per EODB EGSD (RA No. 11032) Plan Evaluation Five (5) Days, Seventeen (17) Minutes * Construction Monitoring Request One (1) day, One (1) minute Interconnection, Turnover and Acceptance Eight (8) Days, Two (2) Hours, Five (5) Minutes * What are the Steps: 1. Plan Evaluation 2. Construction Phase 3. Interconnection, Turnover and Acceptance




1 PLAN EVALUATION A. Letter Request for Plan Evaluation B. Submission of the following

requirements:

• Subdivision Plan

• Hydraulic Analysis

• Detailed Plan and Pipe Layout of the Proposed Water Supply Network

• Topographic Data

• Proposed Implementation Schedule

C. Payment of Evaluation Fee

a. Present SOF


c. Gets the original copy of OR, SOF presented and change, if any

D. Submission of additional documents and corrected plans

(if any), signed and sealed by the Engineer. Four (4) sets

E. Receipt of Certified Plans and

Specifications

Response letter with checklist of requirements Checks the completeness of the documents and receives documents

Issuance of Schedule of Fees (SOF) a. Receives SOF and encodes name of

the payee in the OR b. Receives cash or check and

encodes the amount paid, prints and signs OR

c. Issues original copy of the OR, SOF

presented and change, if any Checks and Reviews the Hydraulic Analysis Evaluates the plans, drawings, specifications and other documents Receives and checks the submitted additional documents/corrected plans Issuance of the certified plans and specifications

1 day

5 minutes

1 minute

1 minute

1 minute

2 minutes

2 days

2 days

5 minutes

2 minutes

Jose L. Robredo PPDO-A

Sharmaine E. Bracia

ESA-A

Sharmaine E. Bracia

ESA-A


Reliever:




Samuel A. Amores

PPDO-A


Sharmaine E. Bracia

ESA-A

Sharmaine E. Bracia ESA-A

₱720.00 / Subdivision

2 CONSTRUCTION MONITORING REQUEST Submits letter requesting District Personnel to assist and monitor the construction of water supply system

Receives letter request Prepares and issues response letter re: Granting the request and assigning personnel to monitor the project Project Monitoring

1 minute

1 day

Up to completion

Apreil S. Majam CP-C



3 INTERCONNECTION, TURNOVER AND ACCEPTANCE A. Submits the following

requirements: a. Letter of Intent to turnover b. Technical documents

• HLURB approved subdivision plan

Receives, evaluates and checks the submitted documents

7 days

Sharmaine E. Bracia ESA-A

• As-built plan of water supply system

• Final Well Design, Test Results and other (if applicable)

• Electro-Mechanical equipment, drawings, manual, test result and other (if applicable)

c. Legal documents(if applicable)

• NWRB Water Permit

• Deed of donation

• TCT of the subdivision lot

• Certificate of Registration (SEC/DTI)

• Authority of the authorized signatory to the MOA

• And other documents that maybe required by the District, as stipulated in the subdivision policy

d. Certificate of Non encroachment e. Hydro testing Result B. Conforms and attests in the MOA C. Payment of Fee for the following:

• Inspection and monitoring

• Disinfection and flushing (Water loss and chlorine)

• Interconnection (labor)

• Source Development Share (SDS)

Joint inspection of the completed water supply system. (In case that it is not in accordance with the Districts’ standards and specifications, interconnection will be suspended until all the defects are corrected) Issuances of Schedule of Fees (SOF)

2 hours

1 minute


Sharmaine E. Bracia

ESA-A

Fees will depend on actual computation

D. Payment of Schedule of Fees (SOF)

a. Presents SOF b. Tenders Payment (Cash or Check) c. Gets the original copy of OR,

Schedule of Fees presented and change, if any

Receives Schedule of Fees and encodes name of the payee in the OR Receives cash or check and encodes the amount paid, prints and signs OR Issues original copy of the OR, Schedule of Fees presented and change, if any

1 minute

1 minute

2 minutes


Reliever:




E. Posting of Surety Bond Prepare and issuance of turnover/ acceptance

1 day Jose L. Robredo PPDO-A


END OF TRANSACTION

6 TREEPLANTING AND SPEAKING ENGAGEMENT REQUEST ENVIRONMENT AND WATER RESOURCES DIVISION (EWRD)

A. CASE I. TREEPLANTING REQUEST Schedule of Availability of Service: Monday to Friday 8:00 AM - 12:00 NN, 1:00 PM – 5:00 PM Who May Avail of Service: Schools (Elementary & High School), Colleges, Universities, Agencies & Organizations Duration: Thirty-one (31) minutes * What are the Requirements: Letter Request Program




1 Receives approved letter request from Office of the General Manager (OGM)

Receives and Checks letter request. Forwards the request to personnel in-charge

1 minute Vicente A. D. Rubio DMA

2 Contacts customer /client to discuss further details of the tree planting activity Discuss details with Section Head

30 minutes Ma. Catherina P. Conde Forest Ranger


END OF TRANSACTION

B. CASE II. SPEAKING ENGAGEMENT REQUEST Schedule of Availability of Service: Monday to Friday 8:00 AM - 12:00 NN, 1:00 PM – 5:00 PM Who May Avail of Service: Schools (Elementary & High School), Colleges, Universities, Agencies & Organizations Duration: Forty-one (41) minutes * What are the Requirements: Letter Request

Program




1 Receives approved letter request from Office of the General Manager (OGM)

Receives and Checks letter request Forwards the request to personnel In-charge

1 minute Vicente A. D. Rubio DMA

2 Contacts customer/client to discuss further details of the speaking engagement Discuss details with DMA

30 minutes Ariel S. Esteban CRA-B

Pedro B. Prima Jr. Forestry Assistant B

Paulino S. San Lorenzo

W/SMM-C

3 Contacts customer /client for confirmation

10 minutes Ariel S. Esteban CRA-B

Pedro B. Prima Jr.

Forestry Assistant B

Paulino S. San Lorenzo W/SMM-C


END OF TRANSACTION

7 NEW WATER SERVICE CONNECTION APPLICATION CUSTOMER SERVICES DIVISION (CSD), CUSTOMER ACCOUNTS DIVISION (CAD) AND WATER DISTRIBUTION & RESTORATION DIVISION (WDRD)

Schedule of Availability of Service: MONDAY to FRIDAY 8:00 AM – 5:00 PM (NO NOON BREAK) Who May Avail of Service: Customers Duration: Seven (7) working days as per EODB EGSD (RA No. 11032) WITH CONCRETE CUTTING/BREAKING: Five (5) Hours, Forty-nine (49) Minutes * WITHOUT CONCRETE CUTTING/BREAKING: Four (4) Hours, Forty-nine (49) Minutes * What are the Requirements: Filled-up New Water Service Connection Application (NWSCA) with attached:

• Any valid I.D. w/ picture of the applicant or his/her authorized representative and three specimen signatures;

• Any valid I.D. w/ picture of the Lot Owner or his/her authorized representative and three specimen signatures;

• Any of the following Proof of Ownership -Original Certificate of Title (OCT) -Transfer Certificate of Title (TCT) Tax Declaration (TD), latest or current year -Deed of Sale w/ OCT, TCT or TD in the name of the previous owner -Contract to Sell (for Subdivisions only) -Deed of Donation w/ OCT, TCT or TD in the name of the Donor -Original Certificate of Award for “Urban Poor” Project Sites

Water Service Connection Terms and Conditions (WSCTC) Official Receipt of Payment Permits (if applicable)




1 Applies for new water service connection Submits New Water Service Connection Application (NWSCA)

Handover New Water Service Connection Application (NWSCA) to the customer Receives and checks customer’s data in the NWSCA Issues Follow-up Slip (FUS) Form Conducts ocular site inspection Assigns customer account number in the NWSCA Approves NWSCA Encodes customer’s account number

1 minute

10 minutes

60 minutes

1 minute

1 minute

Maria Jesusa L. Nieves U/CSA-D

Maria Jesusa L. Nieves

U/CSA-D

Alex DS. Morales U/CSO-A

Ricardo B. Felix III DMA-CSD

Maria Jesusa L. Nieves

U/CSA-D

2 Presents FUS and processes NWSCA Receives, records and encodes NWSCA from CSD Conducts Engineering survey; Prepares Sketch Service Connection Location and Summary of Materials and Charges/Fee Prepares and submits Application for Excavation permit (if applicable)

1 minute

60 minutes

10 minutes

Wilson S. Imperio CP-C

Jose V. Ulanday

W/SMF Dalmacio A. Concan

W/SMM-A Dennis Andre P. Perez

CP-B

Salvador S. Sato III CP-B


Conducts briefing/orientation to applicant, signs WSCTC Approves WSCTC and advises applicant for notarization of WSCTC

15 minutes

1 minute

Sebastian D. Sandrino W/SMH

Noel A. Martinez, Jr.

OIC-DMA

3 Tenders Payment of Schedule of Fees:

a. Presents WSCTC/NWSCA b. Tenders payment (cash or check) c. Gets the original copy of the

official receipt, document presented and change, if any

Receives the WSCTC/NWSCA a. Encodes the name of the payee in the

official receipt b. Receives cash or check and encodes

the amount paid c. Prints and signs official receipt

Issues original copy of the official receipt, document presented and change, if any

1 minute

1 minute

2 minutes


Reliever:




4 Customer signs MR and fills-up CFF Receives and records paid WSCTC and attaches RIS, MR and CFF Conducts concrete cutting and breaking works Conducts installation of new water service connection

5 minutes

60 minutes

120 minutes


Eduardo P. Nellasca

John Caesar M. Ignacio W/SMM-C

Richard Gregorio L. Ardevela

W/SMM-B

Jose C. Alarcon Rolly P. Garcera

W/SMM-B


END OF TRANSACTION

8 REOPENING OF WATER SERVICE CONNECTION WITHIN FORTY-EIGHT (48) HOURS - SAME METER CUSTOMER SERVICES DIVISION (CSD), CUSTOMERS ACCOUNTS DIVISION (CAD) AND WATER DISTRIBUTION & RESTORATION DIVISION (WDRD)

Schedule of Availability of Service: MONDAY to FRIDAY 8:00 AM – 5:00 PM (NO NOON BREAK) Who May Avail of Service: Customers Duration: Seventeen (17) Minutes * What are the Requirements: Official Receipt (OR)




1 Verifies Accounts Payable Issues Statement of Account 1 minute Silve B. Cao U/CSA-E

2 Pays Water Bills:

a. Presents Water Bill b. Tenders Payment (Cash or Check) c. Gets the Original Copy of the

Official Receipt and Change, if any

Receives the Water Bill a. Encodes the Name of the Payee in

the Official Receipt b. Receives cash or check and

encodes the amount paid c. Prints and signs official receipt

Issues original copy of the official receipt and change, if any

1 minute

1 minute

2 minutes






Reliever: Tyrone Mar A. Abundo

CP-B Hazel A. Bolante

CBA-A Shiela Mae P. Castillo

CP-C Aura Mae D. Perez

CBA

3 Presents OR Prepares and forwards A/IO to WDRD 1 minute Silve B. Cao U/CSA-E

4 Customer signs A/IO and fills up CFF Receives and records A/IO from CSD, attach CFF Conducts reopening of water service connection

1 minute

10 minutes

Juan Jesus SD. Villegas III CP-C

Elvin D. Aserado

W/SMM-B

Joelouie S. Bunso Arnel L. Arcilla

W/SMM-C


END OF TRANSACTION

9 RECONNECTION OF WATER SERVICE CONNECTION AFTER FORTY-EIGHT (48) HOURS TO SIXTY (60) DAYS CUSTOMER SERVICES DIVISION (CAD), CUSTOMER ACCOUNTS DIVISION (CAD) AND WATER DISTRIBUTION &RESTORATION DIVISION (WDRD)

Schedule of Availability of Service: MONDAY to FRIDAY 8:00 AM to 5:00 PM (NO NOON BREAK) Who May Avail of Service: Customer Duration: Thirty-five (35) Minutes * What are the Requirements: Official Receipt (OR) of payment and Application for Reconnection (AFR)




1 Verifies Accounts Payable Checks customer’s record/data and issues statement of account if applicable

1 minute Silve B. Cao U/CSA-E

2 Pays Water Bill: a. Presents Water Bill b. Tenders Payment (Cash or

Check) c. Gets the Original Copy of the

Official Receipt and change, if any





Prepares Application for Reconnection

1 minute

1 minute

2 minutes

5 minutes






Reliever:



Shiela Mae P. Castillo CP-C

Aura Mae D. Perez CBA

Silve B. Cao

U/CSA-E

3 Presents Application for Reconnection (AFR)

Verification for Illegal Connection Checks and signs AFR Approves and signs AFR

2 minutes

1 minute

1 minute

Teejay Altair A. Tormes U/CSA-B

Cherry Grace R. Regmalos

OIC-Disconnection & Reconnection Section

ICO-A

Ricardo B. Felix III DMA, CSD

4 Pays Reconnection Fee a. Presents AFR

b. Tenders Payment for Reconnection and Arrears, if any (Cash or Check)

c. Gets the Original Copy of the Official receipt and Change, if any

Receives the AFR a. Encodes the Name of the Payee in

the Official receipt b. Receives cash or check and


Issues original copy of the official receipt and change if any

1 minute

1 minute

2 minutes

Erma B. De Padua

U/CSO-B

Reliever: Nemesio A. Candelaria, Jr.

U/CSA-A Jan Michelle J. Belibor

U/CSA-C


₱500.00

5 Customer signs A/IO and fills up CFF Receives, records and encodes paid AFR of water service connection; prepare RIS and attach CFF Conducts reconnection of water service connection

2 minutes

15 minutes

Juan Jesus SD. Villegas III CP-C

Joel A. Velasco W/SMM-B

Gregorio Barro Eugenio P. Sabalboro

W/SMM-C


END OF TRANSACTION

10 RECONNECTION OF WATER SERVICE CONNECTION AFTER SIXTY (60) DAYS FROM DISCONNECTION CUSTOMER SERVICES DIVISION (CSD), CUSTOMER ACCOUNTS DIVISION (CAD) AND WATER DISTRIBUTION & RESTORATION DIVISION

Schedule of Availability of Service: MONDAY to FRIDAY 8:00 AM to 5:00 PM (NO NOON BREAK) Who May Avail of Service: Customers Duration: Seven (7) working days as per EODB EGSD (RA No. 11032) With Concrete Cutting / Breaking: Six (6) Hours, Seventeen (17) Minutes * Without Concrete Cutting / Breaking: Five (5) Hours, Seventeen (17) Minutes * What are the Requirements: Official Receipt (OR) of Settled Water Bill Official Receipt (OR) of Reconnection Fee Application for Reconnection (AFR)




1 Verifies Accounts Payable And Issues A/IO Inspection

Checks customer’s record/data and issues statement of account if applicable Prepares A/IO /Issues Follow-up Slip Conducts ocular site inspection

1 minute

2 minutes

60 minutes

Silve B. Cao U/CSA-E

Marianne Kae R. Sambo

U/CSA-E

Alex DS. Morales SU/CSO

2 Pays Water Bill: a. Presents Water Bill b. Tenders Payment (Cash or

Check) c. Gets the Original Copy of the

Official Receipt and Change, if any





Prepares Application for Reconnection

1 minute

1 minute

2 minutes

2 minutes






Reliever: Tyrone Mar A. Abundo

CP-B Hazel A. Bolante

CBA-A Shiela Mae P. Castillo

CP-C Aura Mae D. Perez

CBA

Silve B. Cao U/CSA-E

3 Presents Application for Reconnection (AFR)

Verification for Illegal Connection Checks and signs AFR Approves and signs AFR

2 minutes

1 minute

1 minute

Teejay Altair A. Tormes U/CSA-B

Cherry Grace R. Regmalos

OIC-Disconnection & Reconnection Section

ICO-A

Ricardo B. Felix III DMA, CSD

4 Pays Reconnection Fee a. Presents AFR b. Tenders Payment for

Reconnection and Arrears, if any (Cash or Check)

c. Gets the Original Copy of the Official receipt and Change, if any

Receives the AFR

a. Encodes the Name of the Payee in the Official receipt

b. Receives cash or check and


issues original copy of the official receipt and change if any

1 minute

1 minute

2 minutes


Reliever:




₱500.00

5 Customer signs MR and fills up CFF Conducts concrete cutting/ breaking works upon receipt of paid AFR and Excavation Permits Reconnects water service connection

60 minutes

4 hours


Eduardo B. Nellasca, Jr. W/SMM-C

Joel A. Velasco

W/SMM-B Eugenio P. Sabalboro

Gregorio Barro W/SMM-C


END OF TRANSACTION

11 APPLICATION FOR RETAPPING OF WATER SERVICE CONNECTION CUSTOMER SERVICES DIVISION (CSD), CUSTOMER ACCOUNTS DIVISION (CAD) AND WATER DISTRIBUTION & RESTORATION DIVISION (WDRD)

Schedule of Availability of Service: MONDAY to FRIDAY 8:00 AM to 5:00 PM (NO NOON BREAK) Who May Avail of Service: Customers Duration: Seven (7) working days as per EODB EGSD (RA No. 11032) With Concrete Cutting / Breaking: Five (5) Hours, Twenty-five (25) Minutes * Without Concrete Cutting / Breaking: Four (4) Hours, Twenty-five (25) Minutes * What are the Requirements: Application for Retapping of Water Service Connection (ARWSC) Assignment/Implementation Order (A/IO)




1 Applies for Retapping of Water Service Connection

Verifies customer’s records and prints Assignment/Implementation Order (A/IO) Conducts ocular site inspection and verifies violation, if any, of the MNWD Utilities Rules and Regulations (URR) Forwards A/IO to WDRD Receives A/IO from CSD Conducts Engineering Survey; Prepares Sketch Service Connection Location and Summary of Materials and Charges/ Fee Prepares and submits Application for Excavation Permit (if applicable) Checks and signs ARWSC Approves ARWSC

2 minutes

60 minutes

1 minute

1 minute

60 minutes

10 minutes

1 minute

1 minute


Alex DS. Morales

SU/CSO


Wilson S. Imperio

CP-C

Jose V. Ulanday W/SMF

Dalmacio A. Concan W/SMM-A

Dennis Andre P. Perez CP-B

Salvador S. Sato III

CP-B

Sebastian Sandrino WSMH

Noel A. Martinez, Jr.

OIC-DMA


2 Pays Water Service Connection Retapping’s Summary of Fees;

a. Presents ARWSC


c. Get the original copy of the

official receipt, document presented and change, if any

Receives the ARWSC a. Encodes the name of the payee in the

official receipt b. Receives cash or check and encode

the amount paid c. Prints and signs official receipt

Issues original copy of the official receipt, document presented and changes, if any

1 minute

1 minute

2 minutes


Reliever:




3 Customer signs MR and fills-up CFF

Receives the ARWSC Conducts Concrete cutting and breaking works Conducts Retapping of water service connection

5 minutes

60 minutes

120 minutes


Eduardo P. Nellasca


Richard Gregorio L. Ardevela

W/SMM-B Rommel Indicio

W/SMM-C Jose A. Alarcon

W/SMM-C


END OF TRANSACTION

12 OTHER SERVICES GENERAL SERVICES, PROPERTY AND SUPPLY MANAGEMENT DIVISION

A. WATER SALES THRU LORRY Schedule of Availability of Service: MONDAY to FRIDAY 7:00 AM – 4:00 PM Who May Avail of Service: MNWD Customers Duration: Three (3) Minutes * What are the Requirements: None




1 Tenders Payment (Cash) Receives cash and fills up water containers

3 minutes Nestor G. San Luis Driver

Bonifacio B. Besinio HAS


END OF TRANSACTION

Note: Conducted in the nearby municipalities of Magarao, Canaman, Gainza and Camaligan

B. WATER SALES TO PRIVATE WATER LORRY Schedule of Availability of Service: MONDAY to FRIDAY 7:00 AM – 4:00 PM Who May Avail of Service: MNWD Customers Duration: Thirty-Six (36) Minutes * What are the Requirements: None




1 Secures Order of Payment Issues Order of Payment 1 minute Sheila C. Esquejo Administration Services Aide

2 Payment of Order of Payment (OP)

a. Presents OP b. Tenders Payment (Cash or Check) c. Gets the original copy of OR,

Order of Payment presented and change, if any

Receives OP and encodes name of the payee in the OR

Receives cash or check and encodes the amount paid, prints and signs OR

Issues original copy of the OR, OP presented and change, if any

1 minute

1 minute

2 minutes


Reliever:




3 Presents Official Receipt Records collection from water lorry sales 1 minute

Sheila C. Esquejo Administration Services Aide

4 Loading of water in lorry tank Recording of water consumption 30 minutes Guard on Duty


END OF TRANSACTION

C. OTHER SALES (Bidding Documents) Schedule of Availability of Service: MONDAY to FRIDAY 7:00 AM – 4:00 PM Who May Avail of Service: MNWD Customers Duration: Fifteen (15) Minutes * What are the Requirements: None




1 Secures Order of Payment Issues Order of Payment 1 minute Marivic A. Lillo Procurement Analyst-A

Venus Solano Procurement Assistant-A


a. Presents OP b. Tenders Payment (Cash or Check) c. Gets the original copy of OR,

order of payment presented and change, if any

Receives OP and encodes name of the payee in the OR

Receives cash or check and encodes the amount paid, prints and signs OR

Issues original copy of the OR, OP presented and change, if any

1 minute

1 minute

2 minutes




U/CSA-C Hazel A. Bolante

CBA-A

3 Presents OR Issuance of Bidding Document 10 minutes Marivic A. Lillo Procurement Analyst-A

Venus Solano Procurement Assistant-A


END OF TRANSACTION

D. WATER METER TESTING / CERTIFICATION Schedule of Availability of Service: MONDAY to FRIDAY 7:00 AM – 4:00 PM Who May Avail of Service: MNWD Customers Duration: One (1) Day, Fifty (50) Minutes * What are the Requirements: None




1 Submits Letter Request for Calibration / Certification.

Receives and Records Letter Request. 1 day Maria Teresa N. Cornelio CP-C

2 Secures Order of Payment Prepares Order of Payment 5 minutes

Jeric B. Pacheco UW-A


a. Presents OP b. Tenders Payment (Cash or

Check) c. Gets the original copy of OR,

Order of Payment presented and change, if any

Receives OP and encodes name of the payee in the OR Receives cash or check and encodes the amount paid, prints and signs OR Issues original copy of the OR, OP presented and change, if any

1 minute

1 minute

2 minutes




U/CSA-C Hazel A. Bolante

CBA-A

4 Presents Official Receipt and Water Meter.

a. Tests Water Meter b. Prepares Certificate

30 minutes

10 minutes

Francisco C. Cape Plumber C

Jeric B. Pacheco

UW-A

5 Secures Test Results Issues Test Result / Certification 1 minute Jeric B. Pacheco UW-A


END OF TRANSACTION

FEEDBACK, REDRESS AND COMPLAINT MECHANISMS

Please let us know how we have served you

by doing any of the following:

Accomplish our feedback form available in the Office and put in the drop box at the

Mamamayan Muna Action Center.

Send your feedback through e-mail: [email protected] or call our hotline:

(054) 473-7813, 473-2040, 473-8438 or telefax: (054) 472-1685.

Talk to our OFFICER OF THE DAY.

If you are not satisfied with our services, your written/verbal complaints shall immediately

be attended to by the Officer of the Day at the Public Service Assistance Complaints Desk.

mailto:[email protected]

CITIZENS’ CHARTERmnwd.gov.ph/wp-content/uploads/CitizensCharter/citizens_charter.pdf · Hazel A....

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Transcript of CITIZENS’ CHARTERmnwd.gov.ph/wp-content/uploads/CitizensCharter/citizens_charter.pdf · Hazel A....