Citizen's charter

AUTHORITY OF THE FREEPORT AREA OF BATAAN

CITIZEN’S CHARTER

MESSAGE

The Authority of the Freeport Area of Bataan (AFAB) is one with the national government’s efforts to promote economic development and provide more responsive public service.

In this light, AFAB revitalizes its commitment to improve efficiency and reduce red tape by crafting its Citizen’s Charter, a quick guide to the frontline service transactions that we offer to our locators and other stakeholders. It also highlights the service standards that we follow to continuously provide improved services.

With this charter, the AFAB has taken concrete steps to promote transparency, stamp out red tape and corruption, and ensure prompt and efficient delivery of essential services in the Freeport Area of Bataan (FAB).

Deogracias G.P. Custodio

Chairman and Administrator

FAB PROFILEThe Freeport Area of Bataan (FAB) is located within the Municipality of Mariveles in the Province of Bataan in the Philippines with a total land area of 1,691.55 hectares. It is accessible by land, sea and air. The Freeport is under the administration of the Authority of the Freeport Area of Bataan (AFAB).

The FAB was originally designed as an Export Processing Zone. Its existing infrastructures include 11 Standard Factory Buildings (SFB) with three stories each, and a total working area of 8,352 sqms. per SFB. It is currently home to over 70 locators engaged in manufacturing products for export ranging from tennis balls to yachts. AFAB also has two locators using their facilities for warehousing, one locator engaged in animal feeds processing and an enterprise currently constructing a clean coal power plant. These enterprises employ a total of 16,724 workers.

The objective of the AFAB is to revive the area and expand the Freeport. To accomplish these objectives, the Freeport seeks to attract more locators in the manufacturing, Business Process Outsourcing (BPO), electronics industries and green industries, among others. It is also seeking investors to boost its tourism capabilities by refurbishing its existing recreational facilities. The AFAB is also targeting new investors to build hotels, entertainment establishments, duty free shops, resorts, team-building facilities, and sports facilities, among others, to encourage the influx of local and foreign tourists. It also hopes to attract a medical center to the Freeport with a view towards medical tourism. Finally, it aims to encourage universities and colleges to locate in the area, to create and sustain a talent pool that can service the human resource needs of the locators.

http://en.wikipedia.org/wiki/Business_process_outsourcing

http://en.wikipedia.org/wiki/Manufacturing

http://en.wikipedia.org/wiki/Bataan

http://en.wikipedia.org/wiki/Mariveles,_Bataan

Managed by The Authority of the Freeport Area of Bataan

LOCATION Mariveles, Bataan

Distance from Manila 160 kilometers

LAND

TOTAL LAND AREA 1,691.55 hectares

Residential 469.13 hectares Agricultural Plantation/ Orchard 49.53 hectares

Commercial 148.68 hectares Institutional 5.80 hectares

Industrial 545.93 hectares Forest 377.41 hectares

Tourism/ Recreational 57.05 hectares Others 38.02 hectares

BASECO Area 380 hectares

POWER

Power Supply Source National Transmission Corp./San Miguel Energy Corp.

Voltages 13,800V, 110V, 220V, 440V

WATER

Water Supply Source 2.4 billion-gallon capacity dam complemented by water treatment plant capable of delivering 14 million gallons of water everyday.

OTHER UTILITIES AND FACILITIES

CommunicationsTelephones, telefax and internet lines connect the FAB within minutes to any part of the world. PLDT, ComClark, Globe Telecom and Digitel are servicing the needs of the FAB locators.

Banks Philippine National Bank (PNB), Land Bank of the Phils. (LBP) & Rizal Commercial Banking Corporation (RCBC)

Recreation Covered tennis and pelota courts, basketball and volleyball courts, a clubhouse, hotels and restaurants are found right inside the zone

Road Network 4 lane, 2 way system

Government AgenciesGovernment agencies like the Bureau of Customs, the Department of Labor and Employment, the Social Security System, Commission on Audit and the Philippine Postal Authority extend their services to the workers and other clients inside the FAB.

Other Information

Offices of shippers, forwarders, truckers, security agencies, insurance companies, accounting and auditing firms, engineering consultants, and manpower services are also located inside zone. The Freeport Area of Bataan has its own Fire Control Division and Police Force that maintain peace and order and the safety of its investors and residents. There are also clinics that can answer the immediate medical needs of the community.

Preferred Industries Light, Medium and Heavy Industries

Table of ContentsVision and Mission 9Performance Pledge 10 Feedback and Redress Mechanism 11Organizational Chart 12AFAB Departments and Divisions 13List of AFAB Frontline Services 14Feedback Form 111

VisionThe vision for the FAB is to be the Freeport of choice in the country by 2020, by becoming a center of trade, innovation and sustainable development in Asia. The FAB shall be a beacon for other emerging economic centers in the use of next-generation technologies and practices that will define the new model for the global Freeport.

MissionThe AFAB shall achieve its vision by building a world-class Freeport community with leading edge equipment and facilities. Its core values are sustainability, innovation and partnership.

Marketing: To ensure the retention of existing clients and attract new ones via cost efficient and value added services provided by the AFAB

Ops/Tech: To provide the required support infrastructure that are well maintained, with 24 by 7 operability to meet locator demand

Finance: To continuously be financially viable for the benefit of all stakeholders

Org & Mgt: To pro-actively adapt to the continuous changes in technology and manpower requirements

PERFORMANCE PLEDGEWE, the officials and employees of the Authority of the Freeport Area of Bataan, adhering to our

core values of sustainability, innovation and partnership and vision to make the Freeport Area of Bataan (FAB) the Freeport of choice in the country by 2020, do hereby pledge and commit ourselves as promised in this Citizen’s Charter.

Expressly, we are committed to:

Attend to all the needs and grievances of stakeholders and partners thru value added services.

Frequently provide support infrastructures that are well maintained and accessible at all times in order to meet locators’ demand.

Adapt actively to innovative changes and constantly utilize modern technologies and manpower.

Be a center of trade and world-class community that offers leading edge services and facilities, and to work together for the greater development of Bataan.

Feedback and Redress Mechanism

Please let us know how we have served you by doing any of the following: Accomplish our Feedback Form available in the offices and put in the drop box at

the Lobby Send your feedback through e-mail ([email protected] o v . ph ) Talk to our OFFICER OF THE DAY

If you are not satisfied with our service, your written/verbal complaints shall immediately be attended to by the Officer of the Day at the Public Assistance and Complaints Desk.

THANK YOU for helping us continuously improve our services.

mailto:([email protected]

FAB ORGANIZATIONAL CHART

AUTHORITY OF THE FREEPORT AREA OF BATAANAFAB DEPARTMENTS AND DIVISIONS

OFFICE OF THE CHAIRMAN AND ADMINISTRATOR (OCA)

Corporate Affairs Department (CAD)

Corporate Planning Department (CPD) Legal Department (LD)

OFFICE OF THE DEPUTY ADMINISTRATOR (OPERATIONS GROUP) (ODA - OG)

I -COMMUNITY SERVICES DEPARTMENT (CSD)

II -FAB ENTERPRISE DEPARTMENT (FED)

III -FREEPORT FACILITIES DEPARTMENT (FFD)

Residence Division (RD) Enterprise Assistance Division (EAD)

Environmental And Utilities Division (EUD)

Labor Center (LC) Registration Division (RD) Infrastructure And Maintenance Division (IMD)

OFFICE OF THE DEPUTY ADMINISTRATOR (SUPPORT SERVICES GROUP) (ODA - SG)

I -FINANCE DEPARTMENT (FD) II –ADMINISTRATIVE SERVICES DEPARTMENT (ASD)

III –PUBLIC SAFETY AND SECURITY DEPARTMENT (PSSD)

Accounting Division (AD) Human Resource Division (HRD) Law Enforcement Division (LED)Budget Division (BD) Administrative Services Division

(ASD)Fire And Emergency Division

(FAED)

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LIST OF AFAB FRONTLINE SERVICES

SECOND FLOOROFFICE OF THE CHAIRMAN AND ADMINISTRATORCORPORATE AFFAIRS DEPARTMENT Responding to Potential Investor’s Inquiry Approval of FAB Tour / Visit Request CORPORATE PLANNING DEPARTMENT Intent to Put Up A Business At The FAB Request for Expansion Request for Locational Clearance Reservation of Commercial and Industrial Land/Space

GROUND FLOOR (ONE STOP SHOP)COMMUNITY SERVICES DEPARTMENTFAB RESIDENTS DIVISION Renewal of Residence Hall Agreement Renewal of Apartment Lease Contract Issuance of Vehicle’s Private Sticker Issuance of PUV Sticker Issuance of Vehicle Delivery Sticker Issuance of Shuttle Service Sticker Issuance of Special Pass Processing of Visa Application Processing of Alien Employment Permit Application(AEP) Processing of Sanitary Permit for Food Establishment

FAB LABOR CENTER Issuance Of Gate Pass to FAB Job Applicants

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17

20

27

42

CON’T. GROUND FLOOR (ONE STOP SHOP)ENTERPRISE REGISTRATION DIVISION Award of Space and Issuance of Lease Contract Issuance of Special Permit Issuance of Business Permit Issuance of Business Permit (Renewal) Issuance of Certificate of Registration as a FAB Enterprise Issuance of Certificate of Registration as a FAB Enterprise (Renewal) Issuance of Certificate of Accreditation as a FAB Enterprise Issuance of Certificate of Accreditation as a FAB Enterprise (Renewal)

FREEPORT FACILITIES DEPARTMENTENVIRONMENTAL AND UTILITIES DIVISION Processing of Hazardous Waste for Exit from FAB Securing of Clearance for Imported Chemicals and Chemical Substances Securing of Clearance for Locally Purchased Chemicals Processing of Residual Waste Gate Pass Processing of Permit to Discharge to FAB Sewerage System Processing of Electro Mechanical Permit (Permit to Operate) Processing of Environment, Health and Safety

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78

90

100

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Issuance of FAB I.D. to Newly Hired Workers Conciliation and Mediation Assistance

FAB ENTERPRISE DEPARTMENTENTERPRISE ASSISTANCE DIVISION Issuance Of Boat Note / AFAB Seal Document Approval of Entry and Exit of Goods AFAB FORM 8105 / Farm In AFAB FORM 8106 / Farm Out AFAB FORM 8110 / Sample Permit AFAB FORM 8112 / Intrazone Sale Intrazone Transfer Form Export Declaration

49

CertificationINFRASTRUCTURE AND MAINTENANCE DIVISION Issuance of Construction and Installation Permit Issuance of Permit to Operate Issuance of Permit to Operate (Renewal) Processing of Fire Safety Inspection Certificate

FINANCE DEPARTMENT Processing of Suppliers / Contractor’s Claim for Payment Payments for Rentals, Water Bills, Service, Franchise, Royalty, and Facilities Fees Request for Connection of Power and Water Services

ADMINISTRATIVE SERVICES DEPARTMENT Payment for Locator’s Rental, Commercial and Residential, Processing Fees, Business Permits, Annual Mechanical Permit, Function Rooms, I.D. Fees

BASEMENTPUBLIC SAFETY AND SECURITY DEPARTMENT Processing of AFAB Police clearance

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107

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OFFICE OF THE CHAIRMANAND ADMINISTRATOR

(OCA) of 109

OFFICE OF THE CHAIRMAN AND ADMINISTRATORCorporate Affairs DepartmentPOTENTIAL LOCATOR’S INQUIRY/INTENT TO PUT UP BUSINESS IN THE FAB

SCHEDULE OF AVAILABILITY OF SERVICEMonday – Friday 8:00 a.m. – 5:00 p.m.

WHO MAY AVAIL OF THE SERVICE:Prospective Locators

WHAT ARE THE REQUIREMENTS:Letter of Intent/Letter of Request

DURATION: 7 working days upon inquiry

HOW TO AVAIL OF THE SERVICE:

Step Applicant/Requestor Service Provider

Duration of Activity (Under Normal Circumstances

Person In Charge Fees Form

1 Inquire thru phone,e-mail or even personal visit

Get the necessary details of the prospective locator.

30minutes Marketing StaffNone None

2Coordination with Corporate Planning Department (CPD) for possible location

1-2 working days Marketing Staff None None

3Submission of formal letter of request/intent addressed to

Office of the Chairman and Administrator (OCA) receive the

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the Chairman and Administrator

letter/endorses to CPD

4CPD reviews letter and issues locational clearance to CAD and Enterprise Registration Division (ERD)

5Coordination with ERD for the application

7 working days Marketing Staff None None

6CAD, CPD and ERD set meeting with the potential locator

7 working days(subject to

scheduling of meeting)

Marketing Staff None None

7 ERD processes the application

8 Board Approval

End of Transaction

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OFFICE OF THE CHAIRMAN AND ADMINISTRATORCorporate Affairs DepartmentREQUEST FOR FAB TOUR / VISIT

SCHEDULE OF AVAILABILITY OF SERVICEMonday – FridaY 8:00 a.m. – 5:00 p.m.

WHO MAY AVAIL OF THE SERVICE:Students/LGU/Organizations

WHAT ARE THE REQUIREMENTS:Formal Request Letter addressed to the Corporate Affairs Manager(submit at least 30 days before the proposed date of visit)

DURATION: 15 working days upon receipt of request (subject to the approval of the requested company/ies to visit, and other additional information as may be required)


Step Applicant/Requestor Service Provider

Duration of Activity (Under Normal Circumstances

Person In ChargeFees Form

1Submit formal letter of request addressed to the Chairman and Administrator (at least 30 days before the proposed date of tour/visit)

Review the request and determine availability of tour/visit schedule

5 minutes Public Relations Officer None None

2 Endorse request to locators/companies to visit 1-2 working days Public Relations Officer

3 Coordination with locators/companies for specific requirements, information, schedule and

15 working days Public Relations Officer

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approval of plant tour/visit4 Approval of Tour/Visit

Request 1 minute Public Relations OfficerEnd of Transaction

OFFICE OF THE CHAIRMAN AND ADMINISTRATORCorporate Planning DepartmentINTENT TO PUT UP BUSINESS AT THE FAB, REQUEST FOR EXPANSIONLOCATIONAL CLEARANCEPROBLEMS ARISING FROM REQUEST

SCHEDULE OF AVAILABILITY OF SERVICEMONDAY – FRIDAY 8:00 A.M. – 5:00 P.M.

WHO MAY AVAIL OF THE SERVICE:Potential Investors / Existing Locators

WHAT ARE THE REQUIREMENTS:Letter of Intent / Letter of Request

DURATION:

HOW TO AVAIL OF THE SERVICE

Particulars steps Applicant/Requestor/Process Service Provider Duration of Activity


Intent to put up business at the FAB, Request for Expansion

1 Potential investors who signifies intention are hereby requested to submit formal letter of request / intent addressed to the Chairman and Administrator, (This is after the processes at the CAD; submission of the letter can be done thru representative, email, or courier services)

Receive the letter 30 seconds Secretary or staff

None None

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2 NoneOCA endorses the letter to CPD after the review of the Chairman and Administrator

30 seconds Secretary or staff

3 None Letter for review and comment Dept. Manager Corp Planning None None

4CPD finalizes the location / vicinity map

Half Day Sr. Proj. Planning and Devt Officer

None None

5 CPD endorses pertinent documents to the CAD 1 minute Secretary B

6 CAD endorses pertinent documents to ERD

7 Board Approval8 Process Reservation Fee to CPD9 Legal Department prepares necessary

documents such as Contracts 10 CPD to issue the Locational Clearance 30 minutes Corp. Planning

Analyst A11 CPD endorses pertinent Documents to

ERD5 minutes Secretary B

Request for Locational Clearance

Submit formal letter of request addressed to the Chairman and Administrator / Dep’t. Manager Corp. Planning (Usually, the client is required to return upon the availability of locational clearance)

Receive the letter 30 seconds Secretary B None None

Dept Manager to Review the request Dept. Manager(If there are no issues to settle), CPD to prepare layout / Vicinity Map Half Day

Sr. Proj. Planning and Devt Officer

CPD to prepare the Locational Clearance

30 minutes Corp. Planning Analyst A

CPD endorses the Clearance to ERD 5 minutes Secretary BProblems arising from the request

Simple queries can be directly addressed to the Dept. Manager / Senior Project Planning and Development Officer. For complicated

Receive the call / letter Secretary B

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problems, request for a meeting thru telephone, email, or thru letters (by courier or hand carried)

OFFICE OF THE CHAIRMAN AND ADMINISTRATORCorporate Planning DepartmentRESERVATION OF COMMERCIAL AND INDUSTRIAL LAND/SPACE

Schedule of Availability of service:Monday – Saturday8:00am – 5:00pm without noon break

Who May Avail of the Service:Potential Investors / Existing Locators Interested in Expanding the Business within FAB

What are the requirements:1. Letter of Request

Duration: 8 Minutes

How to Avail of the Service:

Step Client Service Provider Duration of Activity (Under

Normal Circumstances)


1 Write a letter of request to the Chairman and Administrator

Office of the Chairman and Administrator receives the letter

30 sec. Secretary or Staff n/a n/a

2 Await schedule for a meeting, CPD staff advises the investors for a meeting

- Thru telephone or email2 to 5 minutes CPD Staff /

Department Manager

n/a n/a

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- Thru written advise Depending on the transmittal of the letter via postal mail or thru courier

Department Manager

Proceed to AFAB or some other places that may be convenient for the investor/s

Chairman and Administrator, Corporate Planning Department and other related departments meet with applicant and discuss related issues.

1 to 2 hours Chairman Dept. Manager / Sr. Project Planning & Dev’t. Officer

n/a n/a

3 Await for an advice Office of the Chairman and Administrator or Corporate Planning Department issues a written advice to the applicant if request for reservation is approved or not.

In case of approval, the applicant is directed to Finance Division.

Depending on the transmittal of the letter via postal mail or thru courier, usually the investor is advised thru email as advance information.

Chairman and Administrator /

Department Manager – CPD

n/a n/a

4 Pay reservation fee (one-month rent at FAB current lease rates)

Finance Division issues Official Receipt 2 minutes Cashier Amount due depends on the area to be leased.

5 Present the original O.R. and furnish photocopy of O.R. together with the copy of the letter to the Corporate Planning Dep’t.

Receive the copy of the Official Receipt and the letter

30 sec Secretary B or Staff n/a

6 Issuance of notice letter and related legal documents of six-month area reservation

Corporate Planning Department to issue a notice letter and related legal documents that the subject area is reserved for six (6) months

Depending on the transmittal of the letter via postal mail or thru courier

Dept. Manager, Corp. Planning

n/a

End Of Transaction

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COMMUNITY SERVICESDEPARTMENT

(CSD)

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COMMUNITY SERVICES DEPARTMENTFAB Residents DivisionRENEWAL OF RESIDENCE HALL AGREEMENTSCHEDULE OF AVAILABILITY OF SERVICE

MONDAY – FRIDAY 8:00 A.M. – 5:00 P.M.

WHO MAY AVAIL OF THE SERVICE:Dormitory Lessees

What are the Requirements:Certificate of Employment or Business Permit Clearance from Finance Div. and from the TRANSCO Barangay Clearance and Comm. Tax Cert. or Driver’s License

Duration: 40 minutes

How to Avail of the Service:Step Dormitory Lessee Service Provider Duration Person In-Charge Fees Form

1 Lessee secures Checklist of Requirements. FRD issues Checklist of Requirements 1 minute FRD staff Checklist of and the blank form of Residence Hall and the Blank form of Residence Requirements Agreement. Hall Agreement.

2 Lessee fills up the issued form and FRD review the filled up form and the 15 minutes FRD staff Residence HallAttached the required documents. attached documents then advised Agreement

lessee to secure clearances from the Billings-ASD and from the TRANSCO.

3 Lessee secure clearance from the FD 5 minutes Finance Div Staff and from the TRANSCO 8 minutes TRANSCO Staff

4 Lessee presents the secured clearances FRD check the presented clearances 2 minutes Then issue Control Slip of Payment

5 Lessee pays processing fee to the 5 minutes Cashier Processing FeeCashier, ASD P120.00

6 Lessee presents to FRD the O.R of FRD enters into the logbook the O.R 4 minutes FRD staff

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payment of payment and have the OIC Approved lessee’s Res. Hall Agreement

End of Transaction

COMMUNITY SERVICES DEPARTMENTFAB Residents DivisionRENEWAL OF APARTMENT LEASE CONTRACT

Schedule of Availability of Service; Monday – Friday 8:00 am – 5:00 pmWho may Avail of the Service: Apartment LesseesWhat are the Requirements: Certificate of Employment (for workers inside the FAB) Business Permit (for Business Operators inside the FAB Barangay Clearance, Comm. Tax Cert. or Driver’s License or Passport No.Duration: 45 minutes


Step Apartment Lessee Service Provider Duration Person In-Charge Fees Form1 Secure Checklist of Requirements FRD issues Checklist of Requirements to 1 minute FRD Checklist of

be accomplished by the lessee.. Requirements2 Lessee fills up issued checklist form and FRD reviews the filled up form including 3 minutes FRD

attached required documents the attached requirements and require Lease Contract3 Secure clearance from the Billings, ASD lessee to secure clearance from FD and 5 minutes Billing Section Renewal Form

and from the TRANSCO from TRANSCO. 8 minutes TRANSCO staff4 Lessee presents to FRD the Clearances FRD check the presented clearances

secured from FD and from TRANSCO then issues control slip of payment. 5 minutes5 Lessee pays processing fee to the FRD prepares the Lease Contract for 10 minutes

Cashier-ASD. signature of the Lessee Cashier Processing Fee6 Lessee reads and signs the prepared Lease FRD advises lessee to have the signed 10 minutes P120.00

Contract Contract notarized 5 or 7 days after.FRD enters into the logbook the 3 minutestransaction then forward the papers

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to the office of the Administrator for his signature

End of Transaction

COMMUNITY SERVICES DEPARTMENTFAB Residents DivisionISSUANCE OF VEHICLE’S PRIVATE STICKER


Who May Avail of the Service: Locator Enterprise, Service EnterpriseBusiness Establishments, Private Individuals

What are the Requirements:Vehicle’s LTO Certificate of RegistrationVehicle’s LTO Official Receipt, Driver’s License, Police ClearanceCertificate of Employment (for company workers)AFAB Registration (for locators)Business Permit (for business operator inside the FAB)Franchise (for Security Agency)



Step Clients: As described above Service Provider Duration Person In-charge Fees Form

1 Client secure Vehicle Registration Form FRD issue Forms to be accomplished 1 minute FRD staff Vehicle Registration

2 Accomplish issued form and attached CSD review the accomplished form 5 minutes Form required documents together with the attached documents and

issue control slip for payment3 Pays required fees to the Cashier and 5 minutes Cashier Sticker Fee – P100.00

proceed to PSSD to secure the required 5 minutes Police Officer Police Clearance – 60.Police Clearance

4 Client present all required documents FRD recheck all the presented documents, including the O.R. of payment Enter in the logbook the transaction then

Issue the corresponding sticker

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End of Transaction

COMMUNITY SERVICES DEPARTMENTFAB Residents DivisionISSUANCE OF PUV STICKER

SCHEDULE OF AVAILABILITY OF SERVICESMONDAY – FRIDAY 8:00 A.M. – 5:00 P.M.

Who May Avail of the Service:Tricycle, Jeep, Mini-bus with Yellow Plate

What are the Requirements:Vehicle’s LTO Certificate of RegistrationVehicle’s LTO Official ReceiptDriver’s License, Police ClearanceEndorsement of the Transport Group Association



Step Clients:As described above Service Provider Duration Person In-Charge Fees Form

1 Client secure Vehicle Registration Form FRD Issue Form to be accomplished 1 minute FRD staff Parking FeesMAFABJODA P60,000.00/ annum or 4 equal quarterly paymentsFABTODA P72,000.00/ annum 4 equal quarterly paymentsBSTODA P36,000.00/ annum or 4 equal quarterly

Vehicle Registration Form

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paymentsZONE II Coop – P720.00 / unit / annum

2 Accomplish issued form and attach FRD review the accomplished form together 5 minutes required documents with the attached requirements and issue

Control slip for payment3 Pays required fees to the Cashier and 5 minutes Cashier, ASD Sticker fee – P100.

proceed to PSSD to secure the required 10 minutes Police Officer Police Clearance Police Clearance. - 60.00

4 Client presents all required documents FRD recheck all the presented documents 4 minutes FRD staffIncluding the O.R. of payment. and enter in the logbook the transaction

then issue the corresponding sticker.End of the Transaction

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COMMUNITY SERVICES DEPARTMENTFAB Residents DivisionISSUANCE OF VEHICLE’S DELIVERY STICKER

SCHEDULE OF AVAILABILITY OF SERVICESMONDAY – FRIDAY 8:00 A.M. – 5:00 P.M.

Who May Avail of the Service: Delivery Vehicles

What are the Requirements: Vehicle’s LTO Registration and LTO Official Receipt Driver’s License, Police Clearance, Barangay Clearance Special Permit from AFAB (for suppliers of certain product) Franchise (for Truckers, Brokerage/Forwarders) AFAB Accreditation (for Scrap Buyers/Haulers)



Step Client: As described above Service Provider Duration Person In-Charge Fees Form

1 Client secure Form from FRD Issue Vehicle’s Registration Form 1 minute FRD Staff Deliver Sticker Vehicle Fee – P100.00 Registration

2 Client fills up the form and attached the FRD review the filled up Form and the 5 minutes Form Required documents attached documents and issue control

Slip of payment Parking fee 240.00 (for suppliers only)

3 Client pays the required fees at the 5 minutes Cashier, ASD ASD then proceed to the PSSD tosecure Police Clearance 10 minutes Police Officer Police clearance

Fee – P60.004 Client present to the FRD the required FRD recheck all the presented documents, 4 minutes

documents including the O.R. of Enter the transaction in the logbookPayment then issue the corresponding sticker

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End of Transaction

COMMUNITY SERVICES DEPARTMENTFAB Residents DivisionISSUANCE OF SHUTTLE SERVICE STICKERSCHEDULE OF AVAILABILITY OF SERVICE

Monday – Friday 8:00 A.M. – 5:00 P.M. Who May Avail of the Service:

UV Express Van, School Service jeepWhat are the Requirements;

Vehicle’s LTO Certificate of Registration Vehicle’s LTO Official Receipt Driver’s License, Police clearance LTFRB Franchise and/or Decision (for the UV Express) School Endorsement (for school service)

Duration: 25 minutesHow to Avail of the Service:Step Clients: As described above Service Provider Duration Person In-Charge Fees Forms

1 Client secure Vehicle Registration Form FRD issue form to be accomplished 1 minute FRD Staff Vehicle Regis-tration form

2 Accomplish issued form and attach CSD review the accomplished form 5 minutes required documents together with the attached requirements

and issue control slip for payment

3 Pays required fees at the ASD and proceed to the PSSD to secure the required Police Clearance

10 minutes Cashier, ASD Sticker Fee- P100.00

Police Officer Police Clearance – P 60.00Special Permit Fee – 1200Parking Fee – P 200.00

4 Client present all required documents FRD recheck all the presented documents, 4 minutes FRD Staff including the O.R. of payment Enter in the logbook the transaction

and issue the corresponding sticker

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End of Transaction

COMMUNITY SERVICES DEPARTMENTFAB Resident’s DivisionISSUANCE OF SPECIAL PASS

Schedule Of Availability Of ServiceMONDAY – FRIDAY 8:00 A.M. – 5:00 P.M. Who May Avail of the Service:

FAB Residents with Yellow Plate Tricycle plying outside the FAB Tricycle Service of FAB Locators Tricycle Service of Canteen/Business Operator inside the FAB Tricycle Service of Students inside the FAB

Requirements: Vehicle’s LTO Certificate of Registration and LTO Official Receipt Driver’s License and Police Clearance Barangay Clearance (for the Residents) Endorsement of the Locator (for the company service) Business Permit (for the Canteen/Business Operators) Certification from the school (for the student service)



Step Clients: As described above Service Provider Duration Person In-Charge Fees Form1 Client secure Vehicle Registration Form FRD issue forms to be accomplished 1 minute FRD staff Vehicle Regis-

tration form2 Accomplish issued form and attached FRD review the accomplished form 5 minutes

required documents together with the attached documents and issue control slip for payment

3 Pays required fees to the Cashier and 5 minutes Cashier, ASD Special Pass – P100. proceed to PSSD to secure Police Clearance 5 minutes Police Officer Police Clearance

4 Client present all required documents FRD recheck all the presented documents, 4 minutes - P60.00Including the O.R. of payment enter in the logbook the transaction

then issue the Special Pass

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End of the Transaction

COMMUNITY SERVICES DEPARTMENTPROCESSING OF VISA APPLICATION

Schedule of Availability of Service:Monday – Friday 8:00 am – 5:00pm

Who May Avail of the service: Foreign investor’s Technical expatsLegal Dependents of the expats

What are the Requirements:1. Requirements for Principal applicants (5 sets)- Letter of Request of the FAB Enterprise- Visa Application Form (notarized) - FORM MCL-07-0, Application Form for Alien Certificate Registration (IDENTITY CARD LALR-1-CRRD)- Certificate of Registration- Photocopy of passport: a) latest arrival; b) FAB visa (for renewal)- Employment/ Service Contract or Certificate of Employment of the Applicant- Bio-Data of the Applicant-Photocopy of AEP Employment Permit- Photocopy of Tax Identification Number (TIN)

2. Additional Requirements for DependentsFAB Visa Application for Dependent BI Form MCL-07-01, Application for ACR-I-CRRD - Affidavit of Support/Affidavit of Relationship- Marriage Contract/Birth Certificate- Photocopy of Passport: a) Latest arrival; b) FDV visa (for renewal)

Step Applicant/Client Service Provider Duration of

Activity (under Normal

Circumstances)

Person in Charge

Fees Form

1 Applicant or company representative Proceed to the CSD-

Received the documents 5 minutes CSD Staff

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BI and submit the 3 sets and 1 original copy of documents

Evaluate / Examine all attached documentary requirements

If all documents are complete CSD will issue Order of Payment

If the document are incomplete, inform the applicant to submit / comply

5-10 minutes

3 minutes

CSD staff

CSD Staff

CSD StaffOP Slip

3 Applicant will get the OP slip from CSD then pays the fees

Processes payment and issue O.R

5 minutes Cashier 100$ Principal75$ Defendant

4 Applicant will submit the photocopy of OR duly issued by the AFAB cashier

CSD Staff accept submitted O.R. and enter it in the Log Book

3 minutes Cashier 25$ Principal20$ Defendant

CSD Staff prepares VISA endorsement for the signature of the Chairman and Administrator or his authorized representative

10-15 minutes CSD Staff

OCA or CSD Manager

5 Applicant will pick up the VISA endorsement stamped payment and ACR Claim stub

CSD issue the signed VISA endorsement

10 minutes CSD Staff

END OF TRANSACTION

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COMMUNITY SERVICES DEPARTMENTPROCESSING OF ALIEN EMPLOYMENT PERMIT APPLICATION (AEP)

SCHEDULE OF AVAILABILITY OF SERVICEMONDAY – FRIDAY 8:00 A.M. – 5:00P.M.

WHO MAY AVAIL OF THE SERVICERank And File Workers

WHAT ARE THE REQUIREMENTSLetter request of the FAB EnterpriseDOLE AEP Application form (Duly accomplished and notarized)PEZA Certificate of RegistrationSEC RegistrationPhotocopy of Passport with VisaNotarized Contract of Employment / Board Secretary’s Certificate / Board Resolution on election and appointmentPhotocopy, Alien employment Card (if renewal)Photocopy, Taxpayer’s Identification Number (TIN)Photocopy of Official Receipts

DURATION: 29-30 minutes


Step Applicant/Client Service provider

Duration of Activity (under

Normal circumstances)

Person in Charge Fees Form

1. Applicant will submit the 3 sets of documents one original copy

Received the documents.

Checked / examined all attached documents

3minutes

5-10 minutes

CSD Staff

CSD Staff

2 If the documents are complete CSD staff will

5 to 10 minutes CSD Staff

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issue Order or Payment Slip

If the documents are incomplete inform the applicant to submit / comply

CSD Staff

3 Applicant will get the OP slip from CSD and pay corresponding fee to the Cashier

Processes payment and issue an O.R

3 minutes Cashier

4 Applicant will submit photocopy of the issued O.R

Office of the Chairman and Administrator will sign the endorsement

3 minutes CSD Staff

5 Applicant will pick up the endorsement and forward to DOLE San Fernando Pampanga for issuance of AEP Card

CSD will release the endorsement

1 day Minimum of 3 days

applicant

END OF TRANSACTION

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COMMUNITY SERVICES DEPARTMENTPROCESSING OF SANITARY PERMIT FOR FOOD ESTABLISHMENT

Schedule of Availability of ServicesMonday to Friday 8:00 to 5:00 pm

Who may Avail of the Services:All owners/operators of food establishments within FAB

What are the Requirements:1. Sanitary Permit Application Form2. Valid Health Cards of all Food handlers issued FAB Public Health Physician3. Memorandum of agreement with the BEZ Locator Enterprise, if applicable4. CSD Sanitary Inspection Report5. Report of corrective actions undertaken for all noted deficiencies.

Duration: 1 day, 3hrs & 26minutes for new establishment; 3hrs & 26 min. for existing establishment (Pre-inspection conducted before start of business processing)

How to avail of the Service:

Step Applicant/Client Service ProviderDuration of Activity(Under normal condition)

Person in charge Fees Form

1 Owner/Operator of food establishment presents to business group the application form for operating.Small Business inside AFAB together with application for Sanitary permit for foodEstablishment of valid Health Cards of all Food Handlers

Business Group & CSD staff conducts initial evaluation of the application form for Sanitary Permit for food.

3-5 minutes Business group & CSD Staff

none Sanitary Permit Application form

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2. CSD schedules the conduct of Sanitary Inspection to verify compliance with the requirements for food establishments under the code on Sanitation.

1 minute CSD Staff Sanitary Inspection report

Designated Sanitary Inspector from CSD conducts inspection of the food establishments at the given schedule(for new establishments only)

0.5 day CSD Sanitary inspector

4 Owner/operator of food establishments presents to Business group the application form for operating small business, application form for sanitary permit for Food Establishment, a copy of the Sanitary inspection Report and corrective actions undertaken for all noted deficiencies.

CSD Staff evaluates if applicants meet the minimum requirements for establishments under the Code on Sanitation.

3-5 minutes CSD Staff

5 Upon satisfactory complying with the requirements, CSD staff signs in the application for Small Business

1 minute CSD Staff

6 Owner/Operator of food establishments presents to Business group the completely signed Application Form for operating Small Business

Business group checks the completeness of the Application Form and issues Order of Payment

2 minutes Business Group none Order of Payment

7 Owner /Operator of food establishment pays Sanitary Permit fee

Cashier receives the payment & issues Official Receipt

1 minute Cashier 90.00

8 Owner/operator of food establishment submits to Business one (1) set of requirements together with the FAB Official Receipt.

CSD Staff receives the requirements and logs it in the incoming documents logbook

1 minute CSD staff none

9 CSD Staff prepares the Sanitary Permit & Health Certificates

5 minutes CSD Staff none

10 Recommending approval of the 2 hrs. none

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Sanitary Permit for food establishment by Sanitary Inspector for approval by the FAB Physician noted by the FAB Administrator

11 Approval and signing of the Sanitary Permit for Food establishment

1 hr. Zone Administrator

none

12 CSD staff records the details of the Sanitary permit for Food Establishments in the CSD logbook

2 minutes CSD staff none

13. Owner/operator of food establishment claims the Sanitary Permit for Food Establishment and acknowledges receipt of the document by signing in the CSD logbook

CSD releases Sanitary Permit for food establishment

3 minutes CSD staff none

END OF TRANSACTIONIMPORTANT: Duration of transaction stops whenever deficiency/ies are found in the requirements

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COMMUNITY SERVICES DEPARTMENTFAB Labor CenterISSUANCE OF GATE PASS TO FAB JOB APPLICANTS


WHO MAY AVAIL OF THE SERVICE:Authorized FAB Enterprise Representative / Job Applicant

WHAT ARE THE REQUIREMENTS:Duly accomplished Endorsement for Issuance of Gate Pass (LC Form No. 05)

DURATION: 15 minutes


Step FAB Investor/Applicant Service Provider

Duraction of Activity (Under


Person In-Charge Fees Form

1 FAB Investor Representative submit document requirements

Labor Center Recruitment Focal checks and evaluates LC Form No. 05 as to the following :

10 minutesLabor Center Recruitment Focal

LC Form No. 05

-correctness and completeness of the information

- inclusion to the Manpower Registration Database

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- inclusion to the Registry of Eligibles

If not ok, advise FAB Enterprise Representative to advise applicants to comply with the requirements

If ok, Approves and signs LC Form No. 05 Approving

Officer

2 Applicant secure gate pass from the Labor Center

Labor Center Staff checks if applican'ts name is included in LC Form No. 05

5 minutes Labor Center Staff

If not on the list, advises applicant that he/she is not on the company request

If on the list, Approves and Issues Gate Pass Approving

Officer Gate Pass (LC Form No. 06)

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COMMUNITY SERVICES DEPARTMENTFAB Labor CenterISSUANCE OF FAB ID TO NEWLY HIRED WORKERS

SCHEDULE OF AVAILABILITY OF SERVICEMONDAY and FRIDAY

WHO MAY AVAIL OF THE SERVICE:Authorized FAB investor Representative / Newly Hired Worker

What are the Requirements:Duly accomplished FAB ID Request LC FORM no. 08 (company)Duly accomplished FAB information sheet LC Form no. 07 (Newly hired worker)Attendance to Pre Employment Orientation Seminar (PEOS) (Newly hired worker)Birth Certificate NSO Copy (For applicants aged 15-less than 18 yrs oldJustification letter prepared by company (for direct hired)

Duration: 1 hour and 25 minutes


Step FAB Investor/Newly Hired Worker Service Provider

Duraction of Activity (Under


Person In-Charge Fees Form

1 FAB Investor Representative submit document requirements

Labor Center ID Focal checks and evaluates submitted document requirements as to the following :

1 day Labor Center ID Focal

LC Form No. 07 and LC Form No. 08

-completeness -correctness -is/are workers name in

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the ROE

-does the worker/s attend PEOS

-is the FAB Enterprise duly registered/accredited by AFAB

If not ok, return documents to FAB Enterprise Representative for re-working

If ok

If ok, Issues Order of Payment to Newly Hired Worker/s

P 100 if ID validity is one year or more P75 if ID validity is less than a year

Approves and signs LC form No. 08 Approving

Officer

2 Labor Center Staff encodes information to ID database 5 minutes Labor Center

Staff

3 Newly Hired Worker presents Official Receipt

Labor Center ID Focal takes picture and signature

10 minutes Labor Center Staff

4 Labor Center Staff prints and Issue ID to Newly-Hired Workers

10 minutes Labor Center Staff FAB ID

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COMMUNITY SERVICES DEPARTMENT FAB Labor CenterCONCILIATION AND MEDIATION ASSISTANCE

Schedule of Availability of ServicesMonday to Friday

Who May Avail of the ServicesFAB Enterprise Representative/Technical Expats/Management StaffRank and File of Workers

What are the Requirements1. Duly Accomplished Request for Assistance Form (LC -001 CM) 2. Supporting Documents (if available)

Duration : 15 minutes


Step FAB Investor/Rank and File Employee Service Provider

Duration of Activity (Under Normal Circumstances)

Person In-Charge

1FAB Investor Representative /Rank and File Employee accomplish and submit RFA Form and supporting

Con-Med Officer receives the RFA and records in the logbook 5 minutes Con Med Officer

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documents

Con-Med officer evaluated and Assess the nature of concern/s whether its query or complaints.

5 - 15 minutes Con-Med officer

If queries, Con Med officer answers the queries/concerns Con Med Officer

If complaints, Con Med officer shall set the initial conference and send due notice to the parties

1 day Con-Med Officer/ Approving Officer

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FAB ENTERPRISE DEPARTMENT

(FED)

FAB ENTERPRISE DEPARTMENTEnterprise Assistance Division

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ISSUANCE OF BOAT NOTE / AFAB SEAL

SCHEDULE OF AVAILABILITY OF SERVICEMonday – Friday 8:00am – 5:00 pm

Who may Avail of the ServiceAuthorized Company Representative / Broker

What are the Requirements:1. Order of Payment

Duration: 7 minutes


Step Zone Enterprise Service ProviderDURATION

OF ACTIVITY

PERSON IN CHARGE FEES FORMS

1 Fill out order of payment form fofr Boat Note / AFAB Seal

AFAB Officer issues order of payment for Boat Note / AFAB Seal 2 minutes EAD Staff Order of

Payment

2 Pays to cashier Process payment and issue Official Receipt 2 minutes CashierBoat Note -

P24/set AFAB Seal - P24/pc

3 Present Official Receipt Encode data on system 2 minutes EAD Staff 4 Receives Boat Note / AFAB Seal Issues Boat Note / AFAB Seal 1 minute EAD Staff

End of Transaction

FAB ENTERPRISE DEPARTMENTEnterprise Assistance Division

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DOCUMENT APPROVAL OF ENTRY AND EXIT OF GOODSAFAB FORM 8105 / Farm InSCHEDULE OF AVAILABILITY OF SERVICE

Monday – Friday 8:00am – 5:00 pm without Noon Break 24 / 7 ExaminationWHO MAY AVAIL OF THE SERVICE

Authorized Company Representative / BrokerWHAT ARE THE REQUIREMENTS:

Duly accomplished Farm-In Permit (AFAB Form 8105)Sales InvoiceDelivery ReceiptsPurchase OrderPacking List8106 Form (if goods came from another zone)Letter of Authority (if applicable)

DURATION: 30 Minutes


Step Zone enterprise Service ProviderDURATION

OF ACTIVITY

PERSON IN CHARGE FEES FORM

1 Zone Enterprise files AFAB form 8105 with: AFAB recommending Officer evaluates:

10 minutes EAD Staff

AFAB Form

8105 * Letter of Authority (if applicable) * Authorized signatory

* Delivery Receipt * Nature of goods with respect to LOA * Sales Invoice * Purpose

* Other Pertinent Documents required by AFAB * Accuracy of information

* Compliance with regulations

2 AFAB Officer assigns Control Number 19 minutes Recommending Officer /

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Approving Officer

If it needs further review, FAB Enterprise

complies with other requirements which

may include:

* Submission of other document

* Reason and nature of disapproval

If it does not need further review, AFAB Recommending Officer signs

AFAB Form 8105 and AFAB Approving Officer:

* Undertakes final review * Approves and signs AFAB Form 8105

* Released approved farm-in docs 3 Recieves approved Farm-In Documents Released approved Farm-In Documents

1 minute

* AFAB Approving Officer assigns document examiner

* Examines the goods with supporting documents

* Releases the goods and the documents * Examiner signs the inspection clearance

End of Transaction

FAB ENTERPRISE DEPARTMENTEnterprise Assistance DivisionDOCUMENT APPROVAL OF ENTRY AND EXIT OF GOODS

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AFAB FORM 8106 / Farm Out

SCHEDULE OF AVAILABILITY OF SERVICEMonday – Friday 8:00am – 5:00 pm without Noon Break 24/7 Examination

WHO MAY AVAIL OF THE SERVICEAuthorized Company Representative / Broker

WHAT ARE THE REQUIREMENTSDuly accomplished Farm Out Permit (AFAB Form 8106)Letter of Authority (for indirect export/constructive export local sales and sub-contract) Scrap disposalSurety BondDelivery ReceiptsCommercial InvoiceAFAB Boat Note (With AFAB Police Escort)

DURATION: 30 Minutes


STEP ZONE ENTERPRISE SERVICE PROVIDERDURATION

OF ACTIVITY

PERSON IN

CHARGEFEES FORMS

1 Fill out order of payment form for Farm Out Permit

AFAB Officer issues order of payment for Constructive Export, Local

Sales or Scrap Disposal 2 minutes EAD Staff Order of Payment

2 Pays to Cashier Process payment and issue Official Receipt 2 minutes CashierConstructive Export :

Below $10,000 - P180.00

Above $10,000 - P360.00

Scrap - P500.00 Local Sales -

computed based on the percentage indicated in the

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LOA.

3 Zone Enterprise files AFAB Form 8106 with: AFAB Recommends Officer evaluates:

Recommending

Officer / Approving

Officer

AFAB Form 8106

* Official Receipt (If applicable) * Authorized signatory 10 minutes

* Letter of Authority (Constructive Export, Local * Nature of goods with respect to LOA

pupose

Sales, Subcontracting and Scrap disposal) * Accuracy of information

* Surety Bond (if applicable) * Compliance with regulations * Delivery receipt * Purpose of bring out * Sales Invoice

* Other Pertinent Documents required by AFAB

4 AFAB Officer assigns Control Number and record 5 minutes

If it needs further review, Zone Enterprise complies with other

requirements which may include: * Submission of other documents * Reason and nature of disapproval


AFAB Form 8106 and AFAB Approving Officer:

* Undertakes final review * Approves and signs AFAB Form 8106

5 Request for examiner AFAB Officer assigns examiner 1 minute EAD Staff * Examines the goods with documents

6 Receives for approved Farm-Out Released approved Farm-Out Documents, 10 minutes EAD Staff

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Documents signs the clearance

End of Transaction

FAB ENTERPRISE DEPARTMENTEnterprise Assistance DivisionDOCUMENT APPROVAL OF ENTRY AND EXIT OF GOODSAFAB FORM 8110 / Sample Permit

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Who May Avail of the ServiceAuthorized Company Representative / Broker

What are the RequirementsDuly accomplished Sample Permit (AFAB Form 8110)Commercial InvoicePacking List

Duration:30 minutes

How to Avail of the Service

Step Zone Enterprise Service ProviderDuration

of Activity

Person In

ChargeFees Form

1 Zone Enterprise files AFAB Form 8110 with: AFAB Recommending Officer evaluates:

12 minutes

AFAB Form 8110

* Invoice * Authorized signatory * Packing List * Nature of goods * Delivery Receipt * Purpose

*Other Pertinent Documents required by AFAB * Accuracy of information

If it needs further review, Zone Enterprise complies with other requirements which may include: * Submission of other documents * Reason and nature of disapproval

2 AFAB Officer assigns Control Number17

minutes


AFAB Form 8110 and AFAB Approving Officer: * Undertakes final review * Approves and signs AFAB Form 8110

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Examiner approved sample permit

3 Receives approved Sample Permit Released approved Sample Permit

1 minute

End of Transaction

FAB ENTERPRISE DEPARTMENTEnterprise Assistance DivisionDOCUMENT APPROVAL OF ENTRY AND EXIT OF GOODSAFAB FORM 8112 / Intrazone Sale

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WHAT ARE THE REQUIREMENTSDuly accomplished Intrazone Sales Permit (AFAB Form 8112)Letter of AuthorityCommercial InvoicePacking List




of Activity


1 Fill out order of payment form for Intrazone sales permit

AFAB Officer issues order of payment Intrazone sales permit 5 minutes EAD Staff

Order of Payment

2 Pays to cashier Process payment and issue Official Receipt

5 minutes CashierIntrazone Sale

Below $10,000 - P108.00 Above $10,000- P360.00

3 Zone Enterprise files AFAB Form 8112 with: AFAB Recommending Officer evaluates:

10 minutes

Recommending Officer /

Approving Officer

AFAB Form 8112

* Official Receipt * Authorized signatory * Letter of Authority * Nature of goods with respect to LOA purpose * Delivery Receipt * Accuracy of information

*Other Pertinent Documents required by AFAB

4 AFAB Officer assigns Control Number 8 minutes EAD Staff

If it needs further review, Zone Enterprise complies with other requirements

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which may include:


AFAB Form 8112 and AFAB Approving Officer: * Undertakes final review * Approves and signs AFAB Form 8112

5 Request for examiner AFAB assigns examiner 2 minute EAD Staff

6 Receives approved Intrazone Permit Released approved Intrazone Permit 1 minute EAD Staff

End of Transaction

FAB ENTERPRISE DEPARTMENTEnterprise Assistance DivisionDOCUMENT APPROVAL OF ENTRY AND EXIT OF GOODSIntrazone Transfer Form

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WHAT ARE THE REQUIREMENTSDuly accomplished Intrazone Transfer FormDelivery ReceiptOther Pertinent Documents required by AFABLOA (if applicable)



of Activity

Person In

ChargeFees Form

1 Zone Enterprise files AFAB Form 8112 with: AFAB Recommending Officer evaluates:10

minutes

Recommending

Officer / Approvi

ng Officer

AFAB Form 8112

* Delivery Receipt * Authorized signatory * Letter of Authority * Nature of goods with respect to LOA purpose * Other Pertinent Documents required by AFAB * Accuracy of information

2 AFAB Officer assigns Control Number 5 minutes EAD Staff

If it needs further review, Zone Enterprise complies with other requirements which may include: If it does not need further review, AFAB Recommending Officer signs AFAB Form 8112 and AFAB Approving Officer: * Undertakes final review * Approves and signs AFAB Form 8112

3 Request for examiner AFAB assigns examiner14

minuteEAD Staff

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* Examiner inspect the goods and the documents

*Examiner Signs the AFAB Form 8112 (Transfer Permit)

4 Receieves approved AFAB Form 8112 Released approved AFAB Form 8112 (Transfer Permit) 1 minute EAD Staff

End of Transaction

FAB ENTERPRISE DEPARTMENTEnterprise Assistance DivisionDOCUMENT APPROVAL OF ENTRY AND EXIT OF GOODSExport Declaration

SCHEDULE OF AVAILABILITY OF SERVICE

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Monday – Friday 8:00am – 5:00 pm without Noon Break 24/7 ExaminationWHO MAY AVAIL OF THE SERVICE

Authorized Company Representative / BrokerWHAT ARE THE REQUIREMENTS

Duly accomplished Export DeclarationCommercial InvoicePacking list signedAuthorized signatoryLetter of Authority (if applicable)Other pertinent documents required by AFAB



Steps Zone Enterprise Service ProviderDURATIO

N OF ACTIVITY

PERSON IN-CHARGE FEES FORMS

1 Files accomplished Export Declaration (ED-DTI Form) AFAB Recommending Officer evaluates

25 Minutes

Recommending

Officer / Approving

Officer

Export Declara

tion

with: * Authorized signatory * Sales Invoice * Items within allowable exportable goods * Packing List * Accuracy of supporting documents * Bill of Lading / Airway Bill * LOA (if applicable) * Letter of Authority (if applicable) * Other Pertinent Documents required by AFAB If it needs further evaluation review, Zone Enterprise complies with other requirements which may include: * Clearance from other government agencies * Request for Letter of Authority applicable for exportation of goods * Submission of other documents * Reasons and nature of disapproval If it does not need further review, AFAB Approving Officer: * Undertakes final review * Signs Export Declaration

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2 Receives approved Export Declaration Released approved Export Delaration 1 Minute EAD Staff

End of Transaction

FAB ENTERPRISE DEPARTMENTEnterprise Registration DivisionAWARD OF SPACE AND ISSUANCE OF LEASE CONTRACT


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WHO MAY AVAIL OF THE SERVICE: Those who want to lease office spaces in the FAB

WHAT ARE THE REQUIREMENTS: Letter of Intent

Steps Applicant / requestor Service provider Duration of activity

Person in charge

Fees Form

1 Applicant submits Letter of Intent ERD receives the LOI from the applicant

30 seconds ERD Staff n/a n/a

2 ERD forwards the request to the Corporate Planning Dept.

The Corporate Planning Dept. grants the locational clearance to the applicant

half day CPD Staff n/a n/a

3 ERD forwards the locational clearance to the Infrastructure and Maintenance Dept.

The Infrastructure and Maintenance Dept. does the area measurement

2 days IMD Staff n/a n/a

4 ERD forwards pertinent data to the Legal Dept. The Legal Dept. finalizes the lease contract

2 weeks Legal Department

n/a n/a

5 ERD releases the lease contract to the applicant 30 seconds ERD Staff n/a n/aEND OF TRANSACTION

FAB ENTERPRISE DEPARTMENTEnterprise Registration DivisionISSUANCE OF SPECIAL PERMIT


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WHO MAY AVAIL OF THE SERVICE:Commercial establishments whose main business activity is solely to deliver or supply goods; business offices are not usually within AFAB’s jurisdiction

WHAT ARE THE REQUIREMENTS:1. DTI or SEC Registration2. BIR Registration3. Income Tax Return4. Photo (passport size) of applicant5. Barangay Clearance6. Police Clearance7. Other documents required depending on business activity



Person in

charge

Fees Form

1 Applicant files accomplished form with requirements

ERD receives the accomplished form with requirements

30 seconds ERD Staff

n/a n/a

2 ERD Personnel checks the completeness of documents

5 mins ERD Staff

n/a n/a

3 Upon receipt of completed documents, ERD validates documents and issues order of payment

ERD Staff

n/a n/a

4 Applicant pays at the cashier and gets police clearance

Cashier issues O.R. 10 mins Cashier & Police

Special Permit Fee Truck/Van/Pick-up Php 1,200.00 Tricycle and all other delivery vehicles

Php 240.00

Garbage Fee Php 90.00Sanitary Permit Fee Php 90.00Police Clearance Fee Php 60.00Service/Filing Fee Php 120.00

5 Applicant submits the form to the ERD for subsequent issuance of Special Permit

ERD receives forum & prepares permit for signature

10 minutes ERD Staff

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END OF TRANSACTION

FAB ENTERPRISE DEPARTMENTEnterprise Registration DivisionISSUANCE OF BUSINESS PERMITSCHEDULE OF AVAILABILITY OF SERVICE

MONDAY – FRIDAY 8:00 A.M. – 5:00 P.M. WHO MAY AVAIL OF THE SERVICE:

Commercial establishments with physical presence inside the FAB and is not under the category of Accreditation. (kiosks, canteens, cafeteria and the like)

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WHAT ARE THE REQUIREMENTS:1. Duly Accomplished Application Form2. DTI or SEC Registration3. BIR Registration Certificate4. Passport-sized photo5. Brgy. Clearance6. FAB Police Clearance7. Clearance from AFAB Medical Officer8. Clearance from AFAB Finance Department9. Clearance from AFAB Residents Division10. Clearance from AFAB Environmental & Utilities Division11. Clearance from AFAB Infrastructure and Maintenance Division12. Clearance from TRANSCO13. T.I.N.14. CTC15. Other documents required depending on business activity



Person in

charge

Fees Form

1 Applicant submits letter of Intent to put up a business in the FAB

ERD receives the LOI from the applicant


n/a n/a

2 Applicant is given the application form for Business Permit


n/a n/a

3 Applicant files accomplished form with requirements and signed clearances

ERD receives the form together with the attachments


n/a n/a

4

5

ERD checks, validates the documents

ERD issues order of payment5 mins ERD

Staffn/a n/a



Business Permit Fee n/a Eateries Php 600.00 Dry goods &

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Variety Stores Php 480.00 Wet Market Stalls Php 360.00 Grocery Php 840.00 Bakeshop Php 600.00 Service Shop Php 360.00 General Merchandise

Php 480.00

Sari-Sari Store Php 480.00 Accounting/ Auditing Firms & all other persons/entities engaged in the profession

Php 2,400.00

Advertising/ General Services

Php 2,400.00


7 Applicant submits the form to ERD for subsequent issuance of Business Permit

ERD receives the form and prepares Business Permit for signature

10 mins ERD Staff

n/a n/a

FAB ENTERPRISE DEPARTMENTEnterprise Registration DivisionISSUANCE OF BUSINESS PERMIT (RENEWAL)

SCHEDULE OF AVAILABILITY OF SERVICEMONDAY – FRIDAY 8:00 A.M. – 5:00 P.M.REQUIREMENTS

1. Income Tax Return

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2. Brgy. Clearance3. FAB Police Clearance4. Clearance from Residents Division5. Clearance from the Sanitary Inspector6. Clearance from Environmental & Utilities Division7. Clearance from Infrastructure & Maintenance Division 8. Clearance from Finance Department9. CTC10. Other documents required depending on business activity



Person in

charge

Fees Form

1 Applicant is given the application form for renewal of business permit


n/a n/a

2 Applicant files accomplished form with requirements and signed clearances

ERD receives the form together with the attachments


n/a n/a

4 ERD checks, validates the documents

5 mins ERD Staff

n/a n/a

5 ERD issues order of payment 5 mins ERD Staff

n/a n/a



Business Permit Fee n/a



Eateries Php 600.00 n/a

Dry goods & Variety Stores Php 480.00 Wet Market Stalls Php 360.00 Grocery Php 840.00 Bakeshop Php 600.00 Service Shop Php 360.00 General Php 480.00

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Merchandise Sari-Sari Store Php 480.00 Accounting/ Auditing Firms & all other persons/entities engaged in the profession

Php 2,400.00

Advertising/ General Services

Php 2,400.00


8 Applicant submits the form to ERD for subsequent issuance of Business Permit

ERD receives the form and prepares Business Permit for signature

10 mins ERD Staff

n/a n/a

FAB ENTERPRISE DEPARTMENTEnterprise Registration DivisionISSUANCE OF CERTIFICATE OF REGISTRATION AS FAB ENTERPRISE


WHO MAY AVAIL OF THE SERVICE:

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Locators – enterprises, restaurants

WHAT ARE THE REQUIREMENTS:1. Letter of Intent accompanied by this form2. Board Resolution of duly authorized representative/ signatory3. Certified true copy of Business Registration (Securities and Exchange Commission (SEC) Papers, License to transact business in the Phils., DTI Registration4. Resume of stockholders & Key Management Officer5. Proof of Financial Capability ( any of the ff.):

•Latest audited financial statements of enterprise•Latest income tax return of enterprise•Verifiable Bank Certification of deposits or approved loan or credit line; if equity financing is less than total project cost

6. Formalities (licenses, permits, etc.) 7. Brochures8. Other documents required depending on business activity

RENEWAL OF REGISTRATIONREQUIRED DOCUMENTS:

1. Board Resolution of duly authorized representative2. Resume of Stockholders & Key Management Officers3. Clearances from:

•AFAB’s Finance Department•AFAB’s Environmental & Utilities Division•Other Gov’t Agencies (DENR, BFAD, etc)

4. Financial Documents•Latest audited financial statements of enterprise•Latest Income Tax Return of enterprise

5. Other documents required depending on business activity


Person in charge

Fees Form

1 Applicant submits accomplished FAB Form to ERD ERD receives the accomplished FAB Form to ERD

30 seconds ERD Staff n/a FAB Application Form

3 Applicant pays P3,600 as application fee at the Cashier issues O.R. 5 mins. P3,600.00

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cashier5 ERD Personnel checks the

completeness of documents; after checking the documents ERD validates documents and begins evaluation

10 mins. ERD Staff n/a

6 Reviewed applications are presented to the Governance Committee which shall recommend approval/disapproval of application

1 week n/a

7 FAB Enterprise Dept. secures Board of Directors’ Approval

1 week n/a

8 Applicant pays the Registration Fee Cashier issues O.R. 5 mins Cashier 10 FAB prepares Certificate of

Registration (COR), Registration Agreement and Lease/Sublease Contract for signature

2 weeks ERD Staff P 6,000.00

*BEZ does not process registration, all registrations are in Manila

FAB ENTERPRISE DEPARTMENTEnterprise Registration DivisionISSUANCE OF CERTIFICATE OF REGISTRATION AS FAB ENTERPRISE (RENEWAL)


WHAT ARE THE REQUIREMENTS:

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1. Board Resolution of duly authorized representative2. Resume of Stockholders & Key Management Officers3. Clearances from:

•AFAB’s Finance Department•AFAB’s Environmental & Utilities Division•Other Gov’t Agencies (DENR, BFAD, etc)

4. Financial Documents•Latest audited financial statements of enterprise•Latest Income Tax Return of enterprise

5. Other documents required depending on business activity


Person in

charge

Fees Form

1 Applicant submits accomplished FAB Form to ERD ERD receives the accomplished FAB Form to ERD


n/a FAB Application Form

3 ERD Personnel checks the completeness of documents; after checking the documents ERD validates documents and begins evaluation

10 mins. ERD Staff

n/a

4 ERD submits the evaluated application and COR to the DM for final evaluation and review

ERD Staff

5 ERD prepares Certificate of Registration (COR) for review

10 mins.

6 Reviewed applications are presented to the DA for Operations who shall recommend approval of application by the Chairman & Administrator

1 day n/a

7 ERD forwards Certificate of Registration (COR)for signature

5mins. ERD Staff

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*BEZ does not have renewal of Registration

FAB ENTERPRISE DEPARTMENTEnterprise Registration DivisionISSUANCE OF CERTIFICATE OF ACCREDITATION AS FAB ENTERPRISE



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Service providers under the following categories are required to file for accreditation with the Authority of the Freeport Area of Bataan:1. Customs Brokerage;2. Freight Forwarding;3. Courier Services;4. Trucking/Hauling;5. Waste Management;6. Scrap Buying;7. Security Agency;8. Manpower Agency;9. Insurance Agency; and10. Contractors.

WHAT ARE THE REQUIREMENTS:1. Letter of Intent2. Company Profile3. List of Company Officers4. Personal History Statement of Principal Officers5. Articles of Incorporation and By-Laws6. Certified True Copy of BOC Registration7. Certified True Copy of DTI Registration8. Certified True Copy of SEC Registration9. Certified True Copy of CDA Certificate Of Registration10. BIR Certificate of Registration11. Certified True Copy of Latest ITR12. Latest Audited financial statements or Certificate of Accounts from the Branch Manager13. Certified True Copy of SSS Certificate of Membership14. Certified True Copy of Pag-Ibig Certificate15. Certified True Copy of Philhealth Certificate16. Certified True Copy of DOLE Registration Rule 1020 of OSHS17. Mayor’s Permit (if outside FAB)18. Lease Contract (if inside FAB)19. List of non-FAB clients20. List of employees to be assigned in FAB21. Endorsement/Certification from Locator/Investor22. Other documents required depending on business activity


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Person in

charge

Fees Form

1 Applicant submits application form and attachments to the ERD

ERD receives the application form and attachments


FAB Application Form

3 Applicant pays P 1,200.00 as application fee and provides ERD personnel a photocopy of the O.R.

Cashier issues O.R. 5 mins Cashier P1,200.00

5 Upon receipt of completed documents, ERD validates documents and begins evaluation

15 mins. ERD Staff

6 ERD prepares Certificate of Accreditation(COA) for review

10 mins.

7 ERD submits the evaluated application & COA to the DM for final evaluation and review

1 day ERD Staff

8 Reviewed applications are presented to the DA for Operations who shall recommend approval of application by the Chairman

1 day

9 Upon approval, applicant pays accreditation fee and provides ERD a photocopy of the O.R.

Cashier issues O.R. 5 mins. Cashier P 4,800.00

10 ERD forwards Certificate of Accreditation for signature

2-3 days ERD Staff

*BEZ does not process accreditation. Applications are processed in Manila

FAB ENTERPRISE DEPARTMENTEnterprise Registration DivisionISSUANCE OF CERTIFICATE OF ACCREDITATION AS FAB ENTERPRISE (RENEWAL)


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WHAT ARE THE REQUIREMENTS:1. Letter of Intent to Renew2. List of Clients served within FAB with completed/ongoing projects of company3. Certified True Copy of Income Tax Return (ITR)4. Latest Audited Financial Statement5. Certified True Copy of Current Contract, Endorsement/ Certification with FAB Locator6. Certified True Copy of valid DTI Registration7. Certified True Copy of current PCAB License for general engineering/bldg. services8. Certificate of Accreditation from the Philippine Shippers Bureau9. Authority to Operate from the Civil Aviation Authority of the Philippines10. Annual Permit to Operate/ Clearance from Philippine Ports Authority11. Certified True Copy of PRC License, Broker’s Bond,PRC ID for customs brokerage12. Certified True Copy of valid DENR Permit for petroleum, oil sludge, hazardous transporter13. Certified True Copy of valid FPA License for pest controllers14. Certified True Copy of valid Phil. Insurance Commission Accreditation15. Mayor’s Permit (if outside FAB)16. Lease Contract (if inside FAB)



Person in

charge

Fees Form

1 Applicant submits application form and attachments to the ERD

ERD receives the application form and attachments


FAB Application Form

3 Upon receipt of completed documents, ERD validates documents and begins evaluation

15 mins. ERD Staff

4 ERD prepares Certificate of Accreditation (COA) for review

10mins.

5 ERD submits the evaluated application & COA to the DM for final evaluation and review

1 day ERD Staff

6 Reviewed applications are 1 day

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presented to the DA for Operations who shall recommend approval of application by the Chairman

7 Upon approval, applicant pays renewal fee and provides ERD a photocopy of the O.R.

Cashier issues O.R. 5 mins. Cashier P 3,600.00

8 ERD forwards Certificate of Accreditation for signature

2-3 days ERD Staff

*BEZ does not process accreditation

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FREEPORT FACILITIESDEPARTMENT

(FFD)FAB FREEPORT FACILITIES DEPARTMENTEnvironmental and Utilities DivisionPROCESSING OF HAZARDOUS WASTE FOR EXIT FROM AFAB

Schedule of Availability of Services:Monday to Friday 8:00 am to 5:00 pm

Who May Avail of the Service:FAB Enterprises duly registered as hazardous waste generator, through their contracted DENR-EMBDENR-EMB Accredited Hazardous Waste Haulers

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What are the Requirements:1. Original copy of Permit to Transport or Export Clearance;2. Original or certified copy of Transporter/Hauler’s EMB Registration Certificate;3. Seven (7) copies of completely filled-up Uniform Hazardous Manifest Form;4. Transporter/Hauler’s Personnel Certificate of Training on Hazardous Waste Handling and Transport5. Transporter/Hauler’s Emergency Response/Contingency Plan6. Transporter/Hauler’s Emergency response equipment / Personnel protective equipment7. Properly labeled and contained hazardous waste and vehicle

Waste Materials Classified as Hazardous Waste:Hazardous waste listed in Table 1, DENR Administrative Order 36, S. 2004

Duration Approx. 45 minutes (from application to approval of exit from CEZ) Five (5) calendar days from date of exit from BEZ


Step Applicant/client Service provider

Duration of activity (under

normal conditions)


1

FAB Locator Enterprise or through their contracted Hazardous Waste (HW) Transporter presents the completely filled up HW Manifest form and valid Permit to Transport or Export Clearance to AFA- EUD

EUD staff verifies details of HW Manifest form, and authenticity of signatures appearing on the document; EUD staff marks the HW Manifest Form with "APPROVED" stamp, records details in the HW database and assigns control number, EUD retains a copy of the HW Manifest.

3 MinutesEUD

Clerical Staff or any other Staff

none HW ManifestForm

2HW Transporter presents filled up HW Manifest form and valid Permit to Transport or Export Clearance to FISD Technical Staff for inspection

EUD Technical Staff conducts inspection of the HW and verifies compliance to the requirements of RA 6969

30 MinutesFISD

Technical Staff

noneHW Inspection Checklist

3 HW Transporter acknowledges the findings of the inspection

Release of HW manifest to hauler for further processing of the document 1 Minute

4HW transporter presents the HW manifest to EAD for approval BOC stamps and signs the HW

Depends on BOC none

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Manifest Form BOC

5HW Transporter presents to EAD the BOC – approved HW manifest Form for final approval

EAD OIC assigns examiner to check documents and other requirements as well as the HW to be hauled and retains a copy of HW manifest

3-5 minutes EAD-OIC none

6HW transporter returns a copy of the HW manifest that has been duly acknowledged by the HW TSD

EUD staff records the receipt of the returned HW manifest form in the HW database

5 calendar days EUD Clerical or any other staff none


FAB FREEPORT FACILITIES DEPARTMENTEnvironmental and Utilities DivisionSECURING OF CLEARANCE FOR IMPORTED CHEMICALS & CHEMICAL SUBSTANCES


Who May Avail of the Service:FAB Locator Enterprises using chemicals and chemical substances which are sourced from other countries

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What are the Requirements:1. AFAB Form 8101 (Application for Import Permit)2. Material Safety Data Sheet (MSDS)3. Required license, permits and/or clearance if regulated by other government agencies

PNP Firearms and Explosives Division: Original Permit to Unload and Permit to ImportPhil. Drug Enforcement Agency (PDEA): Mixture has 30% and above PECS - Original P5-IM License (Importer & End-user) and Special Permit to Import

PECSMixture has less than 30% PECS - Valid PDEA/DBB Certificate of exemption with RA 9165

Environmental Management Bureau: Chemicals under Chemical Control Order (CCO) - Original Import Clearance issued by EMB Region 4A Office

Chemicals included in Priority Chemical List (PCL) - Hazardous Waste Generator's ID Registration

Recyclable materials containing hazardous substances - Original Import Clearance issued by EMB Central Office

Duration: Ten (10) minutes




normal conditions)


1FAB Locator Enterprise, through their authorized Processor, submits to FISD PEZA Form 8101 together with the required documents

EUD Technical Staff evaluates if the chemical/chemical mixture is included in regulated chemical list

1-5 Minutes

EUD Technical Staff

none AFAB Form 8101

2Processor presents all the required license, permits and/or clearance if upon evaluation, it was determined that it is regulated by other government agencies

EUD Technical Staff evaluates the validity of the license, permits and/or clearance and verifies whether the allowed quantity is not exceeded

1 Minute EUD Technical Staff

none

3EUD Staff records details in the EUD Chemical Data Base, marks the document with "CLEARED" stamp

2 Minutes EUD Clerical Staff none

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and indicates current date, time and control number

4EUD Technical Staff affixes his/her signature in the PEZA Form 8101 and releases the document


none

5 Processor submits a photocopy of the cleared PEZA Form 8101

EUD accepts the photocopy of the document for record keeping

1 Minute EUD Clerical Staff none


FAB FREEPORT FACILITIES DEPARTMENTEnvironmental and Utilities DivisionSECURING OF CLEARANCE FOR LOCALLY PURCHASED CHEMICALS AND CHEMICAL SUBSTANCES


Who May Avail of the Service:Local chemical suppliers of FAB Locator Enterprises

What are the Requirements:

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1. Delivery Receipt/Sales Invoice2. Material Safety Data Sheet (MSDS)3. Required license, permits and/or clearance if regulated by other government agencies

PNP Firearms and Explosives Division: Original Permit to Purchase (CEZ Locator Enterprise); Original Permit to Purchase Locally/Transfer/Move Explosives (Chemical Supplier)Phil. Drug Enforcement Agency (PDEA): Mixture has 30% and above PECS - Original P-3 or P5-I License and Special Permit to Import PECS (CEZ Locator

Enterprise);Original P-4, P-5-C or P-5-I License (Chemical Supplier)

Mixture has less than 30% PECS - Valid PDEA/DBB Certificate of exemption with RA 9165

Environmental Management Bureau: Chemicals under Chemical Control Order (CCO) - Original CCO Registration (CEZ Locator Enterprise) Chemicals included in Priority Chemical List (PCL) - Hazardous Waste Generator's ID Registration

Duration: Ten (10) minutes




normal conditions)


1

Chemical Supplier presents to FISD the Delivery Receipt/Sales Invoice stamped w/ “LOCAL CHEMICAL DELIVERY” by AFAB Guard Stamp together with the required documents

EUD Technical Staff evaluates if the chemical/chemical mixture is included in regulated chemical list

1-5 Minutes EUD Technical Staff

none n/a

2Chemical Supplier presents all the required license, permits and/or clearance if upon evaluation, it was determined that it regulated by other government agencies

EUD Technical Staff evaluates the validity of the license, permits and/or clearance and verifies whether the allowed quantity is not exceeded


3EUD Staff records details in the FISD Chemical Data Base, marks the document with "CLEARED" stamp

2 Minutes EUD Clerical Staff none

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and indicates current date, time and control number

4EUD Technical Staff affixes his/her signature in the Delivery Receipt/Sales Invoice and releases the document


none

5 Processor submits a photocopy of the cleared AFAB Form 8101

EUD accepts the photocopy of the document for record keeping



FAB FREEPORT FACILITIES DEPARTMENTEnvironmental and Utilities DivisionPROCESSING OF “RESIDUAL WASTE GATE PASS”

Schedule of Availability of Service:Monday to Sunday 8:00 am - 5:00 pm (Advanced processing may be allowed upon the approval of the Zone Administrator)

Who may avail of the service:FAB Enterprises through their contracted FAB-registered Residual Waste Haulers

What are the requirements:1. Four (4) copies of duly accomplished AFAB Residual Waste Disposal Gate Pass

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2. Specimen signature/s of authorized personnel of the FAB Locator Enterprises and Residual Waste Hauler3. Residual waste personnel proof of attendance to solid waste training4. Original or certified true copy of AFAB Certificate of Registration as Residual Waste Hauler5. Residual Waste Hauler Vehicle Pass

Cut-off Time for Submission of Requests:5:00 PM

Duration Approx. 22 minutes (from application to approval of exit from FAB) Thirty (30) calendar days from date of exit from FAB




normal conditions)


1

Residual Waste (RW) Hauler presents RW Disposal Gate Pass to FAB EUD or to the on duty Fire Control Unit Personnel.

EUD staff verifies details of RW Gate Pass, and authenticity of signatures appearing on the document; marks gate pass with "APPROVED" & "INSPECTED" stamps, records details on the Solid Waste (SW) database and assigns control number. FCU retains a copy of the gate pass bearing the initial of the attending personnel

3 MinutesFire Control Unit

on duty personnel

none Residual waste gate pass

2 RW Hauler presents the Gate Pass to the on duty Fire control Unit Personnel for inspection

On duty FCU Personnel inspects the items loaded on the collection vehicle. 15 Minutes Fire Control Unit

on duty personnelnone

3 RW Hauler presents the Gate Pass to BOC for clearance

EUD Chief or his authorized representative conducts checking ofthe documents and other requirements, approves and signs the Gate Pass

1-3 minutesFire Control Unit

on duty personnel

none

4

RW Hauler returns a copy of the Gate Pass with the acknowledgement of the permitted disposal facility that the hauled waste has been brought to their facility

FISD Staff records the receipt of the returned Gate Pass in the SW database 30 Days EUD Staff none

END OF TRANSACTION

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FAB FREEPORT FACILITIES DEPARTMENTEnvironmental and Utilities DivisionPROCESSING OF “PERMIT TO DISCHARGE TO FAB SEWERAGE SYSTEM”


Who May Avail of the Service:All FAB Enterprises discharging their industrial and domestic wastewater to the FAB Sewerage System

What are the Requirements:

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1. Certificate of Connection to FAB Sewerage System2. As-built Sewerage Plan showing all wastewater sources and connection to FAB Sewerage System3. Latest result of the effluent analysis conducted by a DENR recognized laboratory showing its compliance with the FAB Effluent Standards4. Latest Water & Sewerage bill issued by AFAB5. Process flow of production process generating wastewater, if applicable6. Process flow of wastewater treatment facility, if applicable7. For renewal applications, copy of expired Permit to Discharge

DurationTwo (2) days and twelve (12) minutes




normal conditions)


1FAB Locator Enterprise, through their PCO or authorized representative, submits to EUD the application form for Permit to Discharge together with all the required attachments

EUD Staff receives the Application Form and all the attached requirements

2 Minutes EUD Clerical Staff none Application Form for Permit to Discharge

2EUD Staff evaluates the information provided in the Application Form and all the attached requirements

1 Day EUD Technical Staff

none

3Upon satisfactory complying with the requirements, the EUD Staff prepares the Permit to Discharge and affix his initials

5 Minutes EUD Technical Staff

3Final evaluation and recommendation of approval of the Permit to Discharge to the AFAB Chairman and Administrator

0.5 Day EUD OIC none

4 Approval of the Permit to Discharge 0.5 Day FAB Administrator

5 EUD staff records details of the Permit 2 Minutes EUD Clerical Staff none

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toDischarge in the EUD logbook

6FAB Locator Enterprise, through their PCO or authorized representative, claims the Permit to Discharge and acknowledges receipt of the document by signing in the EUD logbook

EUD releases the Permit to Discharge3 Minutes EUD Clerical Staff none


FAB FREEPORT FACILITIES DEPARTMENTEnvironmental and Utilities DivisionPROCESSING OF ELECTRO MECHANICAL PERMIT (PERMIT TO OPERATE)

SCHEDULE OF AVAILABILITY OF SERVICES:Monday to Friday 8:00 am to 5:00pm

WHO MAY AVAIL OF THE SERVICES :FAB Enterprises for their Production equipment


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1. As built mechanical and/or electrical plans 2. Copy of Official Receipt for permit fee



normal conditions)


1 Upon receipt of notice of inspection from AFAB, the designated safety officer of the locator shall prepare the required as-built plans if significant changes had been made on the machine lay-out (in reference to the preceding year’s inspection) and present the plans during the inspection.

EUD staff to conduct technical safety inspection to assess the safe worthiness of the production equipment of the locator

1 hour EUD Technical staff To be determined after assessment of permit fees

n/a

2 Pay the annual electro-mechanical permit fee

EUD staff forward the assessment of permit fee to Finance Division for billing

10 mins. EUD staff

3 Preparation of permits 15mins. EUD staff4 Signing of permits 30mins. EUD Chief, Bldg.

Official and Chairman & Administrator

5 Locator claims the permit Releasing of permits 5 mins. EUD staffEND OF TRANSACTION

FAB FREEPORT FACILITIES DEPARTMENTEnvironmental and Utilities DivisionPROCESSING OF ENVIRONMENT, HEALTH AND SAFETY CERTIFICATION


WHO MAY AVAIL OF THE SERVICES :FAB Enterprises that have complied with environmental, health and safety standards of the Philippines


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1. Permits and certificates from other government agencies i.e. DENR, DOLE & DOH 2. Report of corrective measures to deficiency(ies) noted during inspection3. Copy of Official Receipt for certification fee



normal conditions)


1 Files request for environment, health and safety certification

EUD staff to conduct site inspection of the company and its surroundings using permits and certificates from other government agencies as additional references.

1 hour EUD Technical staff

P120.00 n/a

2 EUD staff to issue corrective measures to the deficiencies noted

30 min. EUD staff

3 Locator to undertake corrective measures to the deficiencies noted

1-5 days

4 EUD staff conduct follow inspection to check compliance to the recommended corrective measures to be taken by the locator

1 hour EUD staff

5 Locator to pay certification fee Preparation of environment, health and safety certification

20 min. EUD staff

6 Signing of the certification 1 min. EUD Chief7. Locator claims the certification Releasing of certification 5 min. EUD staff

END OF TRANSACTION

FAB FREEPORT FACILITIES DEPARTMENTInfrastructure and Maintenance DivisionISSUANCE OF CONSTRUCTION AND INSTALLATION PERMIT


WHO MAY AVAIL OF THE SERVICE:Locator or its Authorized representative


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Files Application Form Building/ Sanitary/ Mechanical/ Fencing/ Electrical Forms Proposed plans, with the provisions to the requirements of Batas Pambansa No.344 signed and sealed by licensed engineers and company owner/ authorized signatory Photocopy of Certificate of Registration Photocopy of Registration Agreement Photocopy of Lease Contract (if applicant is a lessee) Photocopy of Environmental Compliance Certificate (ECC) Technical Specification/s signed and sealed by licensed engineers and company owner/ authorized signatory Structural Design Computations (if applicable) signed and sealed by licensed engineers and company owner/ authorized signatory Electrical Data Sheet/ Machinery Data Sheet Photocopy of PRC licensed and PTR of licensed engineer/s Construction safety policy Authorization letter from owner (if contractor will process application)



Step

Zone Enterprise Service Provider Duration of Activity (Under Normal

Circumstances)

Person InCharg

e

Fees

Form

Files Application Form- Building/ Sanitary/ Mechanical/Fencing/ Electrical Forms- Proposed plans, with the provisions to the requirements of Batas Pambansa No.344 signed and sealed by licensed engineers and company owner/ authorized signatory- Photocopy of Certificate of Registration- Photocopy of Registration Agreement- Photocopy of Lease Contract (if Applicant is a lessee)- Photocopy of Environmental Compliance Certificate (ECC)- Technical Specification/s signed and sealed by licensed engineers and company owner/ authorized signatory- Structural Design Computations (if applicable) signed and sealed by licensed engineers and company owner/ authorized signatory

Receives signed application Form together with attachments

10 minutes IMD TechnicalStaff

Building/ Sanitary/ Mechanical/ Fencing/ Electrical Forms

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- Electrical Data Sheet/ Machinery Data Sheet- Photocopy of PRC licensed and PTR of licensed engineer/s- Construction safety policy- Authorization letter from owner (if contractor will process application)

2 Evaluates application Form, plans and requirements

If documents are complete, process application

If documents are not complete, return application form to client.


3 Prepare assessment of Permits (Building/ Sanitary/ Mechanical/ Fencing/ Electrical) and Encode

60 minutes

4 Forward to Finance Division for billing

5 minutes

5 Pays to cashier (by applicant) Process payment and issue OfficialReceipt

15 minutes Cashier Computed based on the Structure

6 Present Photocopy of Official Receipt Engineering Staff/ Building Official signs Permit (Building/ Sanitary/ Mechanical/ Fencing/ Electrical)


7 Receives Permit (Building/ Sanitary/ Mechanical/ Fencing/ Electrical)

Released Permit (Building/ Sanitary/ Mechanical/ Fencing/ Electrical)


END OF TRANSACTION

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FAB FREEPORT FACILITIES DEPARTMENTInfrastructure and Maintenance DivisionISSUANCE OF PERMIT TO OPERATE__________________________________________________________________________________________________________________________



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Locator or its Authorized representativeWHAT ARE THE REQUIREMENTS:

Files Permit-to-Operate/Occupancy Permit Duly accomplished Certificate of completion Forms (Civil/ Electrical/ Mechanical works) signed and sealed by licensed engineers and company owner/ authorized signatory AS-BUILT Plans (Architectural/ Structural/ Sanitary/ Mechanical/ Fencing/ Electrical) signed and sealed by licensed engineers and company owner/ authorized signatory Photocopy of Building/ Sanitary/ Mechanical/ Fencing/ Electrical Permit Construction Log Book Electrical Data Sheet/ Machinery Data Sheet AS-BUILT Technical Specification/s signed and sealed by licensed engineers and company owner/ authorized signatory Letter of request for final inspection



Step

Zone Enterprise

Service Provider Duration of Activity (Under


Person InCharg

e

Fees Form

1 Files Permit-to Operate/ Occupancy Permit

- Duly accomplished Certificate of completion Forms (Civil/ Electrical/ Mechanical works) signed and sealed by licensed engineers and company owner/ authorized signatory- AS-BUILT Plans (Architectural/ Structural/ Sanitary/ Mechanical/ Fencing/ Electrical) signed and sealed by licensed engineers and company owner/ authorized signatory- Photocopy of Building/ Sanitary/ - Mechanical/ Fencing/ Electrical Permit- Construction Log Book- Electrical Data Sheet/ Machinery Data Sheet- AS-BUILT Technical Specification/s signed and sealed by licensed engineers and company owner/ authorized

Receives letter of request together with attachments

5 minutes IMD Technical Staff

Certificate of Completion Forms

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signatory- Letter of request for final inspection

2 Evaluates submitted requirements

If documents are complete, schedule inspection.

If documents are not complete, return application form to client.


3 Conducts inspection 90 minutes IMD Technical Staff

4 Prepare assessment of Permits (Building/ Mechanical/ Electrical) and Encode

45 minutes

5 Forward to Finance Division for billing

5 minutes

6 Pays to cashier (by applicant) Process payment and issue OfficialReceipt


7 Present Photocopy of Official Receipt Prepare Certificate, Eng’g Staff/ Building Official / Zone Administrator signs Permit-to-Operate Certificate


8 Permit-to-Operate Released Permit-to-OperateCertificate


END OF TRANSACTION

FAB FREEPORT FACILITIES DEPARTMENTInfrastructure and Maintenance DivisionISSUANCE OF PERMIT TO OPERATE (RENEWAL)


WHO MAY AVAIL OF THE SERVICE:Locator or its Authorized representative

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WHAT ARE THE REQUIREMENTS:Secure Renewal of Electromech PTO & Annual Building Inspection Certificate



Step

Zone Enterprise Service Provider Duration of Activity (Under Normal

Circumstances)

Person InCharg

e

Fees

Form

1 Secure Renewal of Electromech PTO & AnnualBuilding Inspection Certificate

EMD Conducts inspection

If FAB locators meet National Building Code, PME & PEE Code requirements, prepare Assessment

If FAB locators do not meet National Building Code, PME & PEE Code requirements, EMD advises CEZ locators to carry out corrective measures within specified period, submit detailed report of compliance.


Electromech & Annual Building Inspection Certificate

2 Prepare assessment (Building/ Mechanical/ Electrical) and Encode

45 minutes

3 Forward Assessment to finance division for billing


4 Pays assessment fee to cashier (by applicant)

Process payment and issue OfficialReceipt


5 Present Photocopy of Official Receipt Prepare Certificate, and Eng’g Staff/ Building

20 minutes IMD Technical

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Official / Zone Administrator signs Electromech & Annual Building Inspection Certificate

Staff

6 Receives Electromech PTO & Annual BuildingInspection Certificate

Release Electromech PTO & AnnualBuilding Inspection Certificate


END OF TRANSACTION

FAB FREEPORT FACILITIES DEPARTMENTInfrastructure and Maintenance DivisionPROCESSING OF FIRE SAFETY INSPECTION CERTIFICATE__________________________________________________________________________________________________________________________

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Who May Avail of the Service:FAB Locator Enterprises that have complied with fire safety requirements of the Fire Code of the Philippines

What are the Requirements:1. Latest FAB Fire Safety Inspection Report2. Report of corrective actions made for the noted deficiencies during the Fire Safety Inspection3. Fire and Life Assessment Report (FALAR)4. Copy of Official Receipt of Annual Inspection Fee

Duration:Ten (10) minutes


Step Applicant / client Service providerDuration of activity

(under normal condition)


1 FAB Enterprise, through its Safety Officer or authorized representative, submits to FISD the required documents

FISD Staff receives the FSIC requirements

1 minute (for pre evaluation)

IMD Clerical Staff or any other staff

none n/a

2 FISD Staff evaluates the requirements

0.5 day IMD Technical Staff none HW Inspection Checklist

3 Upon satisfactory complying with the requirements, the FISD Staff prepares the Fire Safety Inspection Certificate and affix his initials

5 minutes IMD Technical Staff none

4 Final evaluation and approval of the FireSafety Inspection Certificate

0.5 Day FISD Chief none

5 Countersigning of the Fire safetyInspection Certificate 0.5 Day FAB Administrator none

6 FISD staff records the details of the Fire Safety 2 Minutes

FISD Clerical Staff or any other staff none

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Inspection Certificate in the FISD logbook

7 AFAB Locator Enterprise through their Safety Officer or authorized representative claims the Fire Safety Inspection Certificate and acknowledges receipt of the document by signing in the FISD logbook or the FISD delivers the certificate to the locators

EUD releases or delivers the Fire Safety Inspection Certificate

3-30 minutes EUD Clerical Staff or EUD Staff

none

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FINANCE DEPARTMENT(FD)

FAB FINANCE DEPARTMENTPROCESSING OF SUPPLIERS / CONTRACTOR’S CLAIMS FOR PAYMENT


WHO MAY AVAIL OF THE SERVICE:SUPPLIERS / CONTRACTORS

WHAT ARE THE REQUIREMENTS:SEE BELOW

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DURATION:


Step Service Provider Duration of Activity Person In Charge1 Finance Department (FD) prepares Disbursement Voucher (DV) and Budget Utilization

Request (BUR) based on:1.a. Delivery Receipts/Billing Statements with complete supporting documents forwarded by the Administrative Services Department (ASD) for suppliers of goods.1.b. Billing Statements with the Chairman and Administrator-approved recommendation for payment by Freeport Facilities Department with complete supporting documents for infrastructure project contractors.1.c. Billing Statements duly reviewed/verified and endorsed by Freeport Facilities Department (for Grounds and Facilities Maintenance Contract, Operation and Maintenance of Water Distribution and Sewerage Collection System and Sewage Treatment Plant Contract, Collection and Disposal of Residual Solid Wastes Contract), Administrative Services Department (for Janitorial Services Contract) or Public Safety and Security Department (for Security Services Contract) with complete supporting documents submitted by service contractors.

3-5 mins. Administrative Services Asst. B

2 The Department Manager or the duly authorized representative, Administrative Services Department (ASD), signs box A of the BUR.

3 The Budget Officer or the duly authorized representative, Budget Division, FD signs box B of the BUR.

15 mins. per normal transaction

Corp. Budget Specialist A

4 Internal Audit Division pre-audits the DV and its supporting documents.5 The Department Manager or his duly authorized representative, FD signs box A of the DV 2 mins. Department Manager A 6 The Deputy Administrator, Support Services (DA-SS) or his duly authorized representative

approves the DV.7 FD prepares Check corresponding to the DV. 5-8 mins. Administrative Services

Asst B 8 The Office of the Chairman and Administrator or his duly authorized representative signs

the Check.9 The DA-SS or his duly authorized representative countersigns the Check.10 The Office of the DA-SS (for Checks P60,000 and above) or FD (for Checks below (60,000)

releases the Check to the payee or authorized representative.

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FAB FINANCE DEPARTMENTPAYMENT OF RENTALS, WATER BILLS, SEWERAGE, SERVICE, FRANCHISE, ROYALTY AND FACILITIES FEESREQUEST OF CONNECTION OF POWER AND WATER SERVICES________________________________________________________________________________________________________________________________________________

Step Service Provider Duration of Activity Person In Charge1 Secure Payment Order/s from the Finance Department. 2-3 mins. Finance Staff

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2 Proceed to the Cashier’s Counter (Administrative Services Department) for payment.

Step Service Provider Duration of Activity Person In Charge1 Secure Reconnection Endorsement Slip/s from the Finance Department. 3-5 mins. Finance Staff

2 Proceed to TransCo-FAB or Infrastructure & Maintenance Division as the case may be, present Reconnection Endorsement Slip and secure Payment Order for reconnection fee.

3 Proceed to the Cashier’s Counter (ASD) for payment of required fees.

4 Proceed to TransCo-FAB or Infrastructure & Maintenance Division as the case may be and present Official Receipt.

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ADMINISTRATIVE SERVICES

DEPARTMENT(ASD)

FAB ADMINISTRATIVE SERVICES DEPARTMENTCashierPAYMENTS FOR:

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LOCATOR’S RENTALCOMMERCIAL AND RESIDENTIAL – FINANCE BILLING AND COLLECTIONPROCESSING FEESBUSINESS PERMITS, ETCANNUAL MECHANICAL PERMITANNUAL ELECTRICAL PERMITFUNCTION ROOMSI.D. FEES______________________________________________________________________________________________________________________________


WHO MAY AVAIL OF THE SERVICE:LocatorsLesseeFactory WorkersImpex Processors

WHAT ARE THE REQUIREMENTS:Control Slip / Order of Payments from Concerned Departments

DURATION: 1-5 minutesHOW TO AVAIL OF THE SERVICE:

Step Applicant / Client Service Provider Duration of Activity (Under


Person in Charge Fees Form

1 Secure order of payment from concerned department

Locators rental and water

Commercial and Residential

Processing Fees, Etc.

Finance / Accounting

Finance Billing and Collection

EAD

Cashier B

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Business Permits, etc. –

Annual Mechanical Permit

Annual Electrical Permit

Function Rooms

ID Fees

Registration Division

Environmental and Utilities Division

Infrastructure and Maintenance Division

Administrative Services Division

Labor Center

Auditorium P 1,200.00 / 4 hoursAVR P 1,000.00 / hour

2 Proceed to Cashier for Payment Issue an Official Receipt

1-5 minutes Cashier B Official Receipt

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PUBLIC SAFETY ANDSECURITY DEPARTMENT

(PSSD)FAB PUBLIC SAFETY AND SECURITY DEPARTMENTLaw Enforcement DivisionPROCESSING OF AFAB POLICE CLEARANCE

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_____________________________________________________________________________________________________________________________


WHO MAY AVAIL OF THE SERVICE:All applicants who are applying for the Locator’s Company, Residents, Employees of the Zone and for those applying for Business Permit and AFAB Vehicle Sticker.

WHAT ARE THE REQUIREMENTS:For Employment

Barangay ClearanceCopy of Official Receipt from AFAB Treasury

For AFAB Vehicle Sticker (Locators/EmployeesApplication Form from CSD (Community Services Division) with Approval.Copy of Official Receipt from AFAB Treasury

For Business PermitApplication form from ESD (Enterprise Services Division) with Approval.

DURATION: Twenty (20) Minutes

HOW TO AVAIL THE SERVICES

STEP APPLICANT / CLIENT SERVICE PROVIDER DURATION OF ACTIVITY (Under Normal Condition)

PERSON IN CHARGE

FEES FORM

1 Applicant applying for the Police Clearance present the following requirementsFor employment- Barangay ClearanceFor AFAB Decal sticker- Duly accomplished form approved by CSD (Community Services Division) For Business Permit- Duly accomplished form approved by ESD (Enterprise Services Department)

AFAB Police Admin Staff evaluates the requirements

Thirty (30) sec. Duty Admin Staff None None

2 Verify Record prior to the issuance of Order of Payment

- If She / He has a record pending case or obligation

Two (2) minutes Duty Admin Staff None

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secure first clearance from concerned offices

3 Issuance of Order of Payment to the Applicants applying for police clearance for employment purposes

Thirty (30) sec Duty Admin Staff None Order of Payment Form

4 Applicant Applying for police clearance for employment registers his / her name, date and control number

One (1) minute None Logbook

5 Proceed to Cashier’s Office for payment Ten (10) minutes Duty Cashier P60.00 (for employment)

P160 (for sticker)

It depends on the business (for business)

Official Receipt form for AFAB treasury

6 Applicant presents the Official Receipt to admin staff

Thirty (30) seconds None None

7 Admin staff encodes necessary information to the database

One (1) minute Duty Admin staff None None

8 Proceed to photo both for photo capturing Thirty (30) seconds Duty Admin staff None None9 Print out copy of the Police

ClearanceOne (1) minute Duty Admin staff None AFAB Police

clearance Form

10 Signs copy of Police Clearance and affix right thumb mark

Thirty (30) seconds None AFAB Police clearance Form

11 Log Control No., date, name address, and affix signature

Thirty (30) seconds None AFAB Police clearance Form

12 Admin staff signs the clearance and affix dry seal

Thirty (30) seconds Duty Admin staff None AFAB Police Clearance Form

13 Station Commander or authorized representative signs

Thirty (30) seconds STACOM / Authorized

None AFAB Police clearance

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the clearance Representative Form14 Admin staff releases the Police

ClearanceThirty (30) seconds Duty Admin staff None None

15 Applicant claims his / her Police Clearance Thirty (30) seconds None

END OF TRANSACTION

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Customer Service Feedback FormYour feedback is important to help us serve you better. Kindly spare a moment to fill out this questionnaire. Drop in the Suggestion Box after you have finished.

Please be informed that all information shall be treated with strict confidentiality. Personal Details(optional):

Name:

_____________________________________ Telephone / Mobile No.

______________________________________Company Name/Name of Employer:

______________________________________ Company Address: ______________________________________

PURPOSE OF VISIT TO AFAB

AFAB SERVICES (Please check the box)

HAVE WE ATTENDED TO YOUR CONCERN… Very Fast Fast Fairly Fast Slow Very Slow

HAVE YOU RECEIVED SOLUTION/ANSWER… In less than 1 hour Within 1 day Within 2-3 days In 1 week Have not received action/solution

AFAB SERVICES ARE … Very Satisfactory Satisfactory Fairly Satisfactory Poor Very Poor

AFAB EMPLOYEE SERVICES

Very

Sati

sfac

tory

Satis

fact

ory

Fairl

y

Sa

tisfa

ctor

y

Poor

Very

Poo

r

Knowledge on policies and and programs of AFABCourteous and FriendlyAbility to provide answer or solution to issues or problemsProper decorum, clothing and conduct

OFFICE FACILITIES

CleanlinessLighting and VentilationService System (Queues, First Come First Serve, etc)Telephone and WebsiteInformation Materials (eg. brochure, leaflet, etc)

SUGGESTIONS/COMPLAINTS/COMPLIMENTS:

Signature _____________________Date _____________________

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Customer Service Feedback Form

Upang lalo pang mapabuti ang aming serbisyo, nais naming malaman ang inyong opinion o kuro-kuro. Mangyari lamang na sagutan ang ilang katanungan tungkol sa aming serbisyo at ihulog ito sa Suggestion Box

Detalye ng Kliyente (opsyonal):

Pangalan:

______________________________________

Numero ng Telepono / Mobile No. ______________________________________ Pangalan ng Pinaglilingkuran/Kumpanya:

______________________________________

Address ng Pinaglilingkuran: _____________________________________

DAHILAN NG PAGPUNTA SA AFAB

MGA SERBISYO NG AFAB(Pakitsek lamang ang sagot)

NAASIKASO BA NAMIN KAYO NG… Napakabilis Mabilis Tama lang Mabagal Napakabagal

ANG INYO BANG IDINULOG SA AMIN AY NABIGYANG LUNAS/ NASAGOT… Sa loob ng di-hihigit sa 1 oras Sa loob ng 1 araw Sa loob ng 2-3 araw Sa loob ng 1 linggo Wala pa ring sagot ang problema koANG PAGLILINGKOD NG AFAB AY … Napakahusay Mahusay Tama lang Masama Napakasama

URI NG PAGLILINGKOD NG EMPLEYADO

Kaalaman tungkol sa mga patakaran at mga programa ng AFABPagiging Magalang at MabaitKakayahan na magbigay ng kalutasan sa isyu o problemaKaayusan at pananamit ng kawani

PASILIDAD SA LOOB NG AMING TANGGAPAN

KalinisanIlaw at BentilasyonSistema ng Serbisyo (Pila, First Come First Serve, atbp)Telepono at WebsiteInformation Materials (eg. brochure, leaflet, atbp)

IBA PANG MUNGKAHI UPANG LALO PANG GUMANDA ANG AMING PAGLILINGKOD

Lagda _____________________Petsa _____________________

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Citizen's charter

Documents

Transcript of Citizen's charter