Citizen Survey 2012 - Dundee City Council... · Research Resource Dundee City Council 6 37% agreed...

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Research Resource

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Dundee City Council

21 City Square Dundee DD1 3BY

Contact: Lorna Shaw Contact: Jill Brash

Tel: 0141 641 6410

E-mail: [email protected]

Tel : 01382 433224

E-mail: [email protected]

Citizen Survey 2012

Research Report

February 2013

Research Resource Dundee City Council 2

Dundee City Council

Citizen Survey 2012

Contents

EXECUTIVE SUMMARY ....................................................................................................... 5

1. INTRODUCTION, BACKGROUND AND OBJECTIVES ................................................. 9

1.1 Introduction ............................................................................................................... 9

1.2 Objectives ................................................................................................................. 9

1.3 Methodology ............................................................................................................. 9

1.4 Interviewing and quality control .............................................................................. 10

1.5 Data analysis .......................................................................................................... 10

1.6 Presentation and Interpretation of Results ............................................................. 11

1.7 Report structure ...................................................................................................... 11

2. THE HOME AND NEIGHBOURHOOD ......................................................................... 12

2.1 Length of stay in neighbourhood (Q3) .................................................................... 12

2.2 Best aspects of neighbourhood (Q1) ...................................................................... 13

2.3 Worst aspects of neighbourhood (Q2) .................................................................... 14

2.4 Change in the neighbourhood (Q4/5) ..................................................................... 15

2.5 Length of stay in house (Q7) .................................................................................. 18

2.6 Tenure (Q8) ............................................................................................................ 19

2.7 Satisfaction with the home (Q9).............................................................................. 19

3. LOCAL AREA AND SERVICES .................................................................................... 20

3.1 Satisfaction with and ease of accessing local services (Q10/11) ........................... 20

3.2 Satisfaction with aspects of the neighbourhood (Q12) ........................................... 24

3.3 Satisfaction with neighbourhood as a place to live in (Q6) ..................................... 25

3.4 Neighbourhood quality of life (Q13) ........................................................................ 27

3.5 Dundee quality of life (Q14) .................................................................................... 29

3.6 Providing voluntary/ unpaid help (Q15) .................................................................. 30

3.7 Community activities (Q16) ................................................................................... 30

3.8 Cultural activities and events (Q17) ........................................................................ 32

3.9 Reasons for not taking part in community activities, organisations or events (Q18)32

3.10 Influencing decisions (Q19a/b) ............................................................................... 33

4. HEALTH ........................................................................................................................ 35

4.1 Registered with GP or health centre/ dentist (Q20) ................................................ 35

4.2 Rating of health overall (Q21) ................................................................................. 35

4.3 Moderate physical activity (Q22) ............................................................................ 37

4.4 Smoking habit (Q23) ............................................................................................... 38

4.5 Alcohol consumption (Q24) .................................................................................... 39

4.6 Statements about mental wellbeing (Q25) .............................................................. 40

4.7 Being treated fairly (Q26) ....................................................................................... 42

4.8 Support network (Q27) ........................................................................................... 43

5. EDUCATION ................................................................................................................. 44

5.1 Currently undertaking academic or vocational courses (Q28) ................................ 44

5.2 Type of qualification (Q29) ..................................................................................... 45


6. COMMUNITY SAFETY ................................................................................................. 46

6.1 Safety in the neighbourhood (Q30) ......................................................................... 46

6.2 Safety during the day and at night (Q31) ............................................................... 46

6.3 Change in the level of crime (Q32) ......................................................................... 48

6.4 Factors which contributes to crime level (Q34) ....................................................... 50

6.5 Extent to which fear of crime prevents them from taking part in everyday activities

(Q35) 51

7. MONEY MATTERS ....................................................................................................... 52

7.1 Bank or building society account and Contents Insurance (Q36/37) ...................... 52

7.2 Total value of savings (Q38) ................................................................................... 53

7.3 Financial difficulties (Q39) ...................................................................................... 55

7.4 Financial management (Q40) ................................................................................. 56

8. CONTACTING YOUR COUNCIL .................................................................................. 57

8.1 Reason for contact (Q41) ....................................................................................... 57

8.2 Method of contact (Q46) ......................................................................................... 57

8.3 Satisfaction with responding to complaints (Q42) ................................................... 58

8.4 Satisfaction with responding to information requests (Q43) ................................... 58

8.5 Satisfaction with responding to service requests (Q44) .......................................... 59

8.6 Experience of contacting the Council (Q45) ........................................................... 59

8.7 Satisfaction with telephone contact (Q47) .............................................................. 61

8.8 Satisfaction with office contact (Q48) ..................................................................... 61

8.9 Satisfaction with written contact (Q49) ................................................................... 61

8.10 Satisfaction with visiting the website (Q50/51)....................................................... 62

8.11 Amount of information provided about the Council and its services (Q52) ............. 62

8.12 Internet access (Q53) ............................................................................................. 62

8.13 Vulnerable Adults (Q54) ......................................................................................... 63

9. VIEWS ABOUT THE COUNCIL .................................................................................... 64

9.1 Statements about the Council - most important (Q55) ........................................... 64

9.2 Agreement with statements about the Council (Q56) ............................................. 66

10. HOUSEHOLD DETAILS ............................................................................................... 68

10.1 Number of adults/ children (Q57)............................................................................ 68

10.2 Ages of children (Q58) ............................................................................................ 68

10.3 Access to personal transport (Q60) ........................................................................ 69

10.4 Ethnicity (Q64) ........................................................................................................ 69

10.5 Health and disability status (Q61/62) ...................................................................... 70

10.6 Religion (Q63) ........................................................................................................ 70

10.7 Income (Q65).......................................................................................................... 70

Appendix 1 ........................................................................................................................... 72

West End Results ............................................................................................................ 73

Maryfield Results ............................................................................................................. 89

The Ferry Results .......................................................................................................... 105

Coldside Results ............................................................................................................ 121

Lochee Results .............................................................................................................. 137

East End Results ........................................................................................................... 153

North East Results ......................................................................................................... 169


Strathmartine Results..................................................................................................... 185

Appendix 2 ......................................................................................................................... 201


EXECUTIVE SUMMARY

INTRODUCTION

This report represents and discusses the findings to emerge from Dundee City Council’s Citizen

Survey 2012 which was undertaken by Research Resource. This survey has also been carried out

for a number of years previously, most recently in 2011.

The specific research objectives of the 2012 Citizen Survey were as follows.

To establish the public’s views on general and specific aspects of life in Dundee, including:

o The home and neighbourhood

o Health

o Education and employment

o Community safety

o Financial issues.

To establish levels of satisfaction with public services

To establish the customer experience when contacting the Council

To strengthen the evidence base which will support and inform the development of Dundee’s

Single Outcome Agreement.

A total of 2002 interviews were carried out with a representative sample of Dundee residents. The

sample structure was designed to replicate the sampling methodology and structure utilised in the

previous survey. This involved a disproportionate sampling methodology where:

800 interviews were completed with the general population of Dundee (100 in each of the 8

wards)

1,000 interviews were carried out within community regeneration areas (200 in each of the 5

regeneration areas)

200 interviews were completed in the Stobswell area.

AREAS OF HIGH PERFORMANCE

The following comments have been made regarding key areas where the Council is performing to a

high standard, where significant improvement has been made since the 2011 customer survey or

where the results are higher than reported for National surveys such as the 2011 Scottish

Household Survey and the 2011 Health Survey:

Satisfaction with the home is very high with 93% stating the condition of their home was very

or fairly good.

Satisfaction with youth facilities has increased significantly since 2011 from 85% in 2011 to

94% in 2012.

The neighbourhood was rated a good place to live by almost all respondents (97%), and this

is higher than the National result reported in the Scottish Household Survey (94%).

The proportion of respondents who were satisfied with the quality of life in the

neighbourhood was very high with almost all respondents stating they were very satisfied or

satisfied. Furthermore the proportion of respondents who said they were very satisfied in this

respect has increased significantly from 52% in 2011 to 59% in 2012.

99% of respondents were satisfied with the quality of life in Dundee.


37% agreed they could influence decisions affecting their local area. This is more than the

National benchmark where only 23% in the 2011 Scottish Household Survey said this.

The vast majority of respondents said they felt their neighbourhood was a safe place to live

(98%).

In terms of financial management, 84% of respondents said they were managing very well,

quite well or get by all right.

The majority of respondents who had contacted the Council said they got what they needed

at that contact (91%). This is a substantial increase on the 2011 survey where 85% said they

got what they needed.

AREAS FOR IMPROVEMENT

However, some key areas which Dundee may wish to consider or explore further are also noted:

Satisfaction with the condition of roads, pavements and street lighting has decreased since

2011 from 89% to 84% in 2012.

Only 10% of respondents had undertaken some form of work or activity on a voluntary basis

within the last 12 months.

Despite more respondents in 2012 than in 2011 stating their neighbourhood was a safe

place to live, fewer people were of the opinion that they felt safe walking in their

neighbourhood at night (81% in 2011 to 72% in 2012) or during the day (99% in 2011 to

90% in 2012.


NATIONAL SURVEY BENCHMARKING

The 2012 questionnaire was revised in order to provide data which would inform achievement of the

SOA. The decision was taken to attempt to ensure that, as much as possible, key questions were

derived from nationally validated questions sets in order that benchmarking could take place. The

table below highlights key findings relative to national comparator sources.

Dundee Q No

National Comparator Source

Question Description National

Data Dundee

Q6 Scottish Household Survey 2011

Thinking now about the neighbourhood you live in, how would you rate it as a place to live?

% very good/ good

94% 97%


Overall, how do you rate the general condition of this (your) house / flat?

% very/ fairly good

93%


Feeling of safety when alone in your home at night

% very/ fairly safe

97% 98%


Walking alone in your neighbourhood after dark

% very/ fairly safe

78% 72%


Taking everything together, which of these phrases on this card best describes how you and your household are managing financially these days?

% managing quite well or very well

47% 42%


Thinking about the total value of any savings or investments you have, at the moment do you (or your partner) have total savings or investments worth £1,000 or more in any combination of the places mentioned on this card, do you have less than £1,000 in savings or investment or do you have no savings or investments at all?

% with no savings

27% 38%

% with savings 63% 20%

% don't know/ prefer not to say

10% 36%


Which of these accounts, if any, do you or your partner have?

% with bank account

92% 94%

% with building society account

18% 14%

% with credit union account

3% 3%

% with post office account

6% 6%

% with none 1% 1%

% prefer not to say

3% 2%


How many motor vehicles does your household have access to for personal use? (this includes motorbikes, mopeds, cars, vans etc)

% with no access to cars

30% 40%

% at least one 70% 60%


Do you access, and use, the internet in any of the following ways…

% with internet access

73% 68%

Q23 Scottish Health Survey 2011

Are you, or have you ever been, a smoker?

% currently smoke

23% 22%

% used to smoke

22% 30%

% never smoked

55% 48%



How good is your health overall?

% very good/ good

75% 77%

% fair 19% 17%

% bad/ very bad

6% 7%


Please tell me to what extent you agree or disagree with the following statements… I can influence decisions affecting my local area

% agree 23% 37%


WEMWBS Mean Score 49.9 52.16


1. INTRODUCTION, BACKGROUND AND OBJECTIVES

1.1 Introduction

This report represents and discusses the findings to emerge from Dundee City Council’s Citizen

Survey 2012 which was undertaken by Research Resource. This survey has also been carried out

for a number of years previously, most recently in 2011.

1.2 Objectives

The specific research objectives of the 2012 Citizen Survey were as follows.

To establish the public’s views on general and specific aspects of life in Dundee, including:

o The home and neighbourhood

o Health

o Education and employment

o Community safety

o Financial issues.

To establish levels of satisfaction with public services

To establish the customer experience when contacting the Council

To strengthen the evidence base which will support and inform the development of Dundee’s

Single Outcome Agreement.

1.3 Methodology

A total of 2002 interviews were carried out with a representative sample of Dundee residents. The

sample structure was designed to replicate the sampling methodology and structure utilised in the

previous survey. This involved a disproportionate sampling methodology where:

800 interviews were completed with the general population of Dundee (100 in each of the 8

wards)

1,000 interviews were carried out within community regeneration areas (200 in each of the 5

regeneration areas)

200 interviews were completed in the Stobswell area.

The “disproportionate” sampling approach was used previously and involves delivering the same

number of interviews in each Ward or regeneration area, regardless of the actual population size of

the area. This ensures the data for each Ward or regeneration area can be directly compared (with

the same level of accuracy). The “disproportionate” aspect is eliminated in the results by applying

appropriate statistical reweighting to balance survey data to be reflective of the entire population.

Within each area, a random sample was drawn to ensure coverage across each area. Interviewing

was scheduled over day time, evening and week end to ensure all segments of the working and non

working population had the opportunity to participate.


The table below illustrates the final number of interviews achieved, by Ward, and the margin of error

associated with the data collected:

Electoral Ward Sample Base

2012 Survey

Population

(adults aged 16+

years)

Confidence

Interval

(at 95%)

Dundee City West End 100 19279 +/- 9.8%

Dundee City - Maryfield 330 15350 +/- 5.3%

Dundee City - The Ferry 106 16096 +/- 9.5%

Dundee City - Coldside 275 15497 +/- 5.9%

Dundee City - Lochee 295 15221 +/- 5.7%

Dundee City - East End 296 12357 +/- 5.6%

Dundee City - North East 301 12039 +/- 5.6%

Dundee City - Strathmartine 299 14562 +/- 5.6%

Total Dundee 2002 120401 +/- 2.2%

The 2012 questionnaire was developed from the 2011 survey questionnaire, revising the

questionnaire to ensure that it reflected National survey indicators for benchmarking purposes. A

copy of the final questionnaire for 2012 is available in Appendix 1.

1.4 Interviewing and quality control

All interviewing was undertaken by Research Resource’s highly trained and experienced field force,

all of whom are highly experienced in undertaking customer and resident surveys for Local

Authorities. Interviewing took place between 17th September to the 12th October 2012.

All interviews were completed in accordance with our ISO20252 accredited policies and procedures

and in accordance with the Market Research Society Code of Conduct.

Upon completion of interviews, completed questionnaires are manually edited, checking for quality

and consistency of interviews. As a further validation, 10% of each interviewers quota of interviews

are checked through ‘back checking’ which involves re contacting the respondent by telephone and

verifying key details about the interview and ensuring that interviewers were polite, pleasant and

showed identification.

1.5 Data analysis

A SNAP database was designed to conduct the data processing and analysis. SNAP Data Entry

software was used to enter the data which ensures accuracy of response and reduces data entry

operator error. Once the data was entered, appropriate range and logic checks were applied and

open-ended questions were coded. Data tables were then produced for each of the different levels

of reports required (overall Dundee level, for wards, for regeneration areas and for Stobswell).

Due to the fact that the sample was designed on a disproportionate basis within wards, to ensure

the data was representative at both Dundee and ward level, weighting figures were used during the

data analysis. The data was weighted by age, gender and ward. The profile figures used in the

weighting calculations were based upon NRS population projections for Dundee 2010. In particular

this was carried out in order to ensure that the results on a ward basis were proportionately

represented in the results in relation to the proportion of the Dundee population who live in that

ward.


1.6 Presentation and Interpretation of Results

This report details the findings of the survey for the Dundee Council area overall and includes some

comparisons between different groups where appropriate and statistically significant. To allow for

more in depth analysis at Ward and regeneration area level, separate top line reports have also

been prepared for each of the multi-member ward and regeneration areas and are available under a

separate cover of Appendix 2.

In reading these reports, a number of points should be noted:

The findings are based upon a sample of residents, rather than the whole population of

Dundee being interviewed, therefore, all results are subject to sampling tolerances. At the

overall Dundee level the margin of error associated with the results is +/-2.2%. This is a

body of data which should be considered robust and Dundee City Council and Dundee

Partnership should have confidence in.

Results have been compared to the previous 2009, 2010 and 2011 Dundee Citizen Surveys

as appropriate, but in comparing results, it should be noted that:

o Not all differences between the 2009, 2010 and 2011 surveys will be statistically

significant.

o The demographics of the area may have changed in this period.

When reporting the data in this document, in general, percentages in tables have been

rounded to the nearest whole number. Responses greater than 0% but less than 0.5% are

shown as 0% and responses between 0.5% and less than 1% are rounded to 1%. Columns

may not add to 100% because of rounding or where multiple responses to a question are possible.

The total number of respondents to each question is shown either as 'Base' or

'n=xxx' in the tables or charts. Where the base or 'n' is less than the total number of

respondents, this is because respondents may be 'routed' past some questions if they are not

applicable. The percentages reported are weighted percentages.

1.7 Report structure

This document details the key findings to emerge from the survey, addressing the key findings of

the survey for Dundee Council. The structure of the report is as follows:

CHAPTER 2. THE HOME AND NEIGHBOURHOOD

CHAPTER 3. LOCAL AREA AND SERVICES

CHAPTER 4. HEALTH

CHAPTER 5. EDUCATION

CHAPTER 6. EMPLOYMENT

CHAPTER 7. COMMUNITY SAFETY

CHAPTER 8. MONEY MATTERS

CHAPTER 9. CONTACTING THE COUNCIL

CHAPTER 10. VIEWS ABOUT THE COUNCIL

CHAPTER 11. HOUSEHOLD DETAILS

CHAPTER 12. CONCLUSIONS


2. THE HOME AND NEIGHBOURHOOD

2.1 Length of stay in neighbourhood (Q3)

The majority of respondents to the survey had lived in their neighbourhood for a significant period of

time with 57% of respondents stating they had lived in their current neighbourhood for more than 10

years. These results are consistent with the results from the previous years where more than half of

respondents had lived in their neighbourhood for more than 10 years.

11% 12% 14% 12%

33%

18%

0%

10% 9%13%

10%

33%24%

0%5%

9%13% 15%

40%

18%

0%6% 7%

17%13%

37%

20%

1%

Up to one year 1-2 years 3-5 years 6-10 years Over 10 years Always lived there

Don't know

How long have you lived in this neighbourhood?

2009 2010 2011 2012

Base: 2011, n=2005; 2012, n=2002

Perhaps unsurprisingly, older respondents were the most likely to have lived in their neighbourhood

for a greater period of time with 88% of those aged 75 plus living in their neighbourhood for more

than 10 years.


2.2 Best aspects of neighbourhood (Q1)

When asked, unprompted, what they liked best about living within their neighbourhood , the top two

reasons, as was the case in 2011, were:

Quiet/ peaceful (38%)

Neighbours (35%)

46%

29%

13%

9%

7%

6%

0%

0%

32%

16%

16%

6%

8%

8%

6%

3%

36%

28%

6%

12%

5%

5%

11%

8%

38%

35%

14%

10%

5%

5%

10%

1%

Quiet/ peaceful

Neighbours

Close to shops/ quality of shops

Convenient location

Central location

Familiar with/ know area

Pleasant/ nice

Nothing

What do you like best about living in this neighbourhood? (unprompted)

2009 2010 2011 2012

Base: 2011, n=2005; 2012, n=2002

Additionally, being close to shops or the quality of shops was more likely to be a response from the

16 to 34 age group than other age groups and those who rented their home from a private landlord.

Those aged 16 to 34 were least likely to state that the best thing about living in their neighbourhood

was that it was quiet or peaceful (29%). Respondents aged 35 to 64 (41%) or 65 and over (49%)

were the most likely. The proportion of respondents citing ‘neighbours’ as the best thing about their

neighbourhood increased with age, i.e. 30% of respondents aged 16 to 34, compared to 38% of

respondents aged 35 to 64 and 40% of respondents aged 65 and over. The neighbourhood being a

convenient location was cited by significantly more 16 to 34 year olds (18%) than those aged 35 to

64 (6%) or aged 65 and over (5%).

Analysis by tenure revealed that respondents who owned their home, either ex Council (12%) or not

ex Council (12%), were more likely to have said that the best thing about their neighbourhood was

that it was a pleasant or nice area. Those who rented from the Council (6%) or from a private

landlord (6%) were the least likely to have said this. Fewer respondents who lived in private rented

accommodation said their neighbourhood was quiet or peaceful (24%) than those who owned an ex

Council property (48%).


2.3 Worst aspects of neighbourhood (Q2)

In terms of the worst aspects of the neighbourhood, the majority of respondents stated that there

was ‘nothing’ that they did not like about their neighbourhood (59%). The three most popular

responses given by those who were able to provide examples of what they disliked about their

neighbourhood included anti social neighbours (6%) and drug problems (4%).

31%

5%

7%

8%

10%

6%

4%

3%

33%

6%

10%

6%

1%

6%

5%

6%

70%

5%

4%

3%

2%

1%

2%

59%

6%

4%

2%

1%

1%

1%

None/ nothing

Anti social neighbours

Drug problems

Difficult/ poor parking

Littering/ dirty

Lack of facilities for youths/

children

Youths/ gangs causing trouble

Anti social people

What do you like least about living in this neighbourhood? (unprompted)

2009 2010 2011 2012

Base: 2011, n=2005; 2012, n=2002

Older respondents were most likely to have said there was nothing they disliked about their

neighbourhood (66%) than respondents aged 16 to 34 (58%) or 35 to 64 (57%).Analysis by age

revealed that anti social behaviour was less of an issue for respondents aged 65 and over (3%)

than those aged 16 to 34 or 35 to 64 (both 7%).

Drug problems were significantly more of an issue for Council tenants (9%) and those who rented

from a housing association (8%) than respondents who rented their home from a private landlord

(2%) or owned a non ex council home (1%).

Drug problems were also more prominent amongst respondents who lived in the most deprived

areas (7%) than those who did not (2%).


2.4 Change in the neighbourhood (Q4/5)

When asked about the change in the neighbourhood over the past 5 years, three quarters of

respondents to the survey were of the opinion that the neighbourhood had remained unchanged.

On the other hand, just 3% of respondents said the neighbourhood had improved and 6% said it

had worsened.

10%

57%

22%11%11%

50%

33%

7%6%

75%

9% 10%3%

75%

6%16%

Yes - has got better No change Yes - has got worse Don't know

Do you think this neighbourhood has changed over the past 5 years, or since you've been living here if it's less than 5 years?

2009 2010 2011 2012

Base: 2011, n=2005; 2012, n=2002

Analysis by age revealed that respondents aged 16 to 34 were significantly more likely to have

answered don’t know to this question (29%). On the other hand, respondents aged 65 and over

were significantly more likely to have said the neighbourhood has got worse (10%) than those aged

16 to 34 (2%) or aged 35 to 64 (7%).

Those who lived in the most deprived areas were significantly more likely to have said their

neighbourhood has worsened over the past 5 years (10%) than respondents who lived in other

areas (3%).

Those who rented their home from the Council, or owned an ex Council property were significantly

more likely to have said the neighbourhood had worsened over the past 5 years (12% and 10%

respectively) than those who owned their home (not ex Council) or rented from a private landlord

(2% and 1% respectively).


Where respondents believed the neighbourhood had improved, they were asked the main reasons

for feeling this way. Care should be taken when regarding these percentages due to the small

number of respondents who stated they believed the neighbourhood had improved. The main

reasons given are illustrated in the chart below and were:

Quieter/ more peaceful (14%)

Friendliness of people/ neighbours (8%)

Fewer drug problems (3%)

In 2011 the main reason given for feeling the neighbourhood had improved was that the

neighbourhood was cleaner or tidier (30%). Only 7% gave this reason in 2011.

25%

10%

6%

6%

5%

5%

4%

4%

2%

1%

22%

21%

5%

4%

0%

4%

7%

4%

5%

8%

13%

11%

3%

1%

30%

1%

9%

0%

6%

5%

14%

8%

3%

4%

7%

8%

15%

1%

14%

Quieter/ more peaceful

Friendliness of people/ neighbours

Less drug problems

improved shops

Cleaner/ tidier

Improved schools

Housing improvements/ new houses

Less vandalism

Better facilities/ amenities

Access to parks/ open spaces

Improving aspects of the neighbourhood2009 2010 2011 2012

Base: 2011, n=114; 2012, n=74


Those that stated their neighbourhood had worsened over the last 5 years were asked to explain

why they felt this way. Care should be taken when reading these percentages due to the small

number of respondents who stated that they believed their neighbourhood to have worsened. The

main reasons given were:

Drug problems (41%)

Anti social behaviour/ neighbours (13%)

Undesirable people moving in (13%)

In 2009, 2010 and 2011 the main reason given by those who said the neighbourhood was

worsening was also due to drug problems in the neighbourhood.

25%

15%

7%

17%

15%

4%

7%

9%

4%

2%

23%

18%

5%

6%

6%

2%

8%

10%

0%

6%

35%

14%

15%

11%

2%

3%

5%

0%

2%

0%

41%

13%

13%

7%

5%

3%

2%

1%

1%

Drug problems

Anti social behaviour/ neighbours

Undesirable people moving in

Youths/ gangs causing trouble

People/ neighbours less friendly

Overgrown gardens/ uncut grass

More vandalism

Lack of facilities for children/ youths

Poorer shops

Lack of access to parks/ open spaces

Worsening aspects of the neighbourhood

2009 2010 2011 2012

Base: 2011, n=208; 2012, n=146


2.5 Length of stay in house (Q7)

Turning now to the home, just over 4 in 10 respondents (43%) had lived in their home for over 10

years. This is less than in 2011 where 52% had lived in their home for more than 10 years.

14% 14% 16% 17%

34%

5%0%

14% 12% 15%11%

39%

9%

0%6%

11%16% 16%

42%

10%

0%7%

12%

23%

15%

35%

8%0%

Up to one

year

1-2 years 3-5 years 6-10 years Over 10 years Always lived

there

Don't know

How long have you lived in this house?

2009 2010 2011 2012

Base: 2011, n=2005; 2012,n=2002

Those who lived in ex Council owned properties (12%) or rented their home from the Council (12%)

were the most likely to have said they had always lived there. On the other hand, respondents who

rented their home from a private landlord were significantly more likely than all other respondents to

have lived in their home for less than 1 year (24%).


2.6 Tenure (Q8)

In relation to the tenure profile of respondents, over half of respondents (55%) were owner

occupiers, 21% rented from the Council, 10% rented from a housing association and 14% rented

from a private landlord.

25%

14% 14%

31%

16%

0%

31%

21%

10% 13%

23%

0%

25%

10%14%

28%23%

0%

21%

10% 14%

32%

23%

0%

Rented from

the Council Rented from a

housing association

Rented from a

private landlord Owned by you

(not ex Council)Owned by you

(ex Council)Other

Tenure

2009 2010 2011 2012

Base: 2011, n=2005; 2012, n=2002

2.7 Satisfaction with the home (Q9)

The vast majority of respondents said the general condition of their home was very or fairly good

(93%) and 6% said it was average.

50%43%

6%0% 0%

Very good Fairly good Average Fairly poor Very poor

Overall, how do you rate the general condition of this (your) house/ flat?

Base: 2012, n=2000

Respondents who lived in Maryfield were the least satisfied with the condition of their home (83%)

and those who lived in the West End were the most satisfied (98%). Analysis by age revealed that

those who were aged 65 and over were more satisfied with the condition of their home (97%) than

respondents aged 16 to 34 (90%) or aged 35 to 64 (94%). Those who rented their home from a

private landlord (87%) or from the Council (88%) were less satisfied with the condition of their home

than all other tenures.


3. LOCAL AREA AND SERVICES

3.1 Satisfaction with and ease of accessing local services (Q10/11)

In relation to local services and facilities, satisfaction is very high, above 90% for almost all services

with the exception of local shops where 89% of respondents were satisfied. Satisfaction is seen to

be highest in terms of the following services:

Fire service (100%)

Police service (99%)

Local schools (99%)

Community Warden Service (99%)

Auto teller (99%)

Libraries (99%)

Compared to 2011, the results do not vary by more than 3 percentage points with the exception of

local youth facilities where satisfaction has increased from 85% in 2011 to 93% in 2012.

Local Area and Services - Satisfaction

(Excludes % stating ‘doesn’t exist’/ ‘never used’)

2009 % satisfied

2010 % satisfied

2011 % satisfied

2012 % satisfied

Fire service 100% 100% 100% 100%

Police service 94% 93% 98% 99%

Local Schools 99% 96% 99% 99%

Community Warden Service 81% 74% 99% 99%

Access to free cash machine/ auto teller

- - - 99%

Library - - - 99%

Refuse collection 96% 99% 99% 98%

Local shops 89% 93% 96% 98%

Social care/social work services 93% 88% 98% 97%

Public transport 90% 79% 96% 97%

Sports and leisure facilities 89% 81% 97% 97%

Community centre - - - 97%

Street cleaning 92% 94% 97% 96%

Local Health services 97% 98% 99% 96%

Parks and open spaces 91% 85% 97% 95%

Local phone boxes 64% 76% 95% 94%

Social housing - - - 94%

Local youth facilities 71% 65% 85% 93%

Employment and advice services - - - 89%


Satisfaction with local services varies significantly by ward. The biggest variances in satisfaction

were regarding:

Employment and advice services: 100% satisfaction in West End and the Ferry compared to

48% in the East End.

Local youth facilities: 100% satisfaction in the Ferry compared to 78% in the East End.

Sports and leisure facilities: 100% satisfaction in Maryfield/ West End/ The Ferry compared

to 80% in the North East.

Local phone boxes: 100% satisfaction in the West End compared to 80% in the Ferry.

Parks and open spaces: 100% satisfaction in the West End and the Ferry compared to 86%

in the East End.

Social housing: 98% satisfaction in Coldside compared to 85% in Maryfield.

Analysis by age reveals the following variances in satisfaction:

Local phone boxes: 97% of 16 to 34 year olds satisfied compared to 84% of those aged 65

and over.

Employment and advice services: 94% of respondents aged 35 to 64 year and those aged

65 and over were satisfied compared to 82% of 16 to 34 year olds.

Social housing: 99% of respondents aged 16 to 64 satisfied compared to 91% of those aged

65 and over.

The biggest differences in satisfaction when analysed by tenure are as follows:

Social housing: 99% of respondents who owned their home(not ex Council) were satisfied

with local youth facilities compared to 80% of respondents who rented their home from a

private landlord.

Employment and advice services: 94% of respondents who owned their home (not ex

Council) were satisfied with local shops compared to 80% of respondents who rented their

home from the Council.

Local youth facilities: 99% of respondents who rented their home from a private landlord

were satisfied with libraries compared to 84% of respondents who lived in Council rented

properties.


In relation to accessibility, respondents were asked how easy it was to access a range of local

facilities and services. Where respondents stated that they did not use a facility or where a facility

was not available this was taken as an indicator of a lack of accessibility of the particular service as

it was not available.

The most accessible services were perceived to be:

Refuse collection (98%)

Street cleaning (96%)

Local shops (96%)

Local schools (96%)

Less accessible services (or services less likely to be used/ available) were:

Community Warden Service (44%)

Social care/ social work services (46%)

Local phone boxes (54%)

Local youth facilities (58%)

Compared to 2011, the proportion of respondents who said that social care/ social work services

were easy to access has decreased from 58% in 2011 to 46% in 2012.On the other hand the

percentage of respondents who said the ease of access to schools was very or fairly easy has

increased from 86% in 2011 to 96% in 2012.

Local Area and services – ease of access

(Includes % stating ‘doesn’t exist’/ ‘never used’)

Ease of access to facilities and services

(very/ fairly easy)

2011 2012

Refuse collection 99% 98%

Street cleaning 98% 96%

Local shops 97% 96%

Local Schools 86% 96%

Parks and open spaces 94% 95%

Local Health services 98% 95%

Public transport 93% 94%

Library - 92%

Police service 95% 89%

Fire service 94% 89%

Community Centre - 83%

Sports and leisure facilities 82% 81%

Local youth facilities 55% 58%

Local phone boxes 62% 54%

Social care/social work services 58% 46%

Community Warden Service 42% 44%


Perceptions of the accessibility of services varied most significantly by area with regards to:

Social care/ social work: 71% of respondents in Lochee stated this was easy to access

compared to 24% of respondents who lived in the West End;

Social housing: 67% of respondents who lived in Lochee said this was easy to access

compared to 25% of respondents who lived in the West End;

Employment and advice services: 73% of respondents who lived in the East End said this

was easy to access compared to 30% of respondents who lived in the North East;

Sports and leisure facilities: 96% of respondents who lived in the East End said this was

accessible compared to 56% of respondents who lived in the North East;

Local phone boxes: 69% of respondents who lived in Maryfield said this was easy to access

compared to 31% of respondents who live in the North East;

Local youth facilities: 82% of respondents who lived in the East End said this was easy to

access compared to 35% of respondents who lived in the North East;

Community warden service: 64% of respondents who lived in the Ferry said this was easy to

access compared to 20% of respondents who lived in Maryfield.

For the following services, the proportion of respondents who said these were easy to access

decreased with age:

Employment and advice: 62% of respondents aged 16 to 34 said this was easy to access

compared to 37% of respondents aged 65 and over.

Sports and leisure facilities: 88% of respondents aged 16 to 34 said this was easy to access


Local youth facilities: 63% of respondents aged 16 to 34 said this was easy to access


Auto tellers: 93% of respondents aged 16 to 34 said this was easy to access compared to

77% of respondents aged 65 and over.

Perceptions of the accessibility of services varied most significantly by tenure with regards to:

Local schools:89% of respondents who rented their home from the Council said this was

easy to access compared to 67% of respondents who rented from a private landlord;

Social housing:84% of Council tenants said this was easy to access compared to 32% of

owners (not ex Council);

Employment and advice:60% of owners (not ex council) said this was easy to access

compared to 36% of respondents who rented their home from a housing association;

Sports and leisure facilities: 87% of respondents who rented their home from a private

landlord said this was accessible compared to 66% if respondents who rented from a

housing association;

Local phone boxes: 64% of respondents who owned their home (not ex council) said this

was easy to access compared to 42% of housing association tenants;

Local youth facilities: 67% of respondents who owned their home (not ex council) said this

was easy to access compared to 39% of housing association tenants;

Community warden service: Local youth facilities: 54% of Council tenants said this was easy

to access compared to 34% of respondents who rented their home from a social landlord.


3.2 Satisfaction with aspects of the neighbourhood (Q12)

Satisfaction with different aspects of the neighbourhood is high, and above 90% for all service

aspects with the exception of children’s play areas where 88% were satisfied. The highest levels of

satisfaction are with regards to:

Shopping facilities (98%)

Cleanliness of the area around the home (98%)

The results do not vary significantly when compared to the 2011 survey for the majority of service

aspects. However, the proportion of respondents who were satisfied with the condition of roads,

pavements and street lighting has decreased from 89% in 2011 to 84% in 2012.

33%

91% 87%80% 88% 91%

18%

94% 94%88% 91% 93%88%

97% 97%89%

97% 97% 99% 99%88%

97% 98%

84%

97% 98% 97% 97%

Children's Play Areas

Cleanliness of Streets

Shopping Facilities

Condition of roads,

pavements, street lighting

Quality and maintenance

of open spaces

Cleanliness of the area

around your home

The built environment

The natural environment

How satisfied are you with the following in this neighbourhood? (% satisfied)

2009 2010 2011 2012

Base: 2011, n=2005; 2012, n=2002

Analysis by area shows that satisfaction varies most significantly with regards to the following services:

Children’s play areas: 100% of those who lived in the Ferry were satisfied with this

compared to 74% of respondents who lived in Strathmartine;

Condition of roads, pavements and street lighting: 96% of those who lived in the West End

were satisfied with this compared to 71% of those who lived in the East End;

The built environment: Satisfaction ranged from 81% for those who lived in the East End to

100% for those who lived in the West End, The Ferry, North East and Strathmartine;

The natural environment: Satisfaction ranged from 85% for those who lived in the East End

compared to 100% for those who lived in the West End and in The Ferry.


3.3 Satisfaction with neighbourhood as a place to live in (Q6)

Respondents were asked to rate how satisfied they were with their neighbourhood as a place to live in. 97% of respondents said the neighbourhood was a very or fairly good place to live in.

55%

42%

1% 0% 0%

Very good Fairly good Average Fairly poor Very poor

How would you rate the neighbourhood as a place to live in?

Base: 2012, n=2002

NB this chart does not add up to 100% due to rounding.

Satisfaction with the neighbourhood as a place to live is higher than the 2011 Scottish Household Survey benchmark (94%).

Dundee Q No



Data Dundee



% very good/ good 94% 97%


Analysis by area reveals that respondents who lived in The Ferry were the most satisfied with their

neighbourhood (100%) and those who lived in North East the least satisfied (95%).

98%

97%

100%

99%

99%

98%

96%

97%

2%

2%

1%

1%

1%

3%

1%

1%

1%

1%

2%

1%

West End

Maryfield

The Ferry

Coldside

Lochee

East End

North East

Strathmartine


Very good/ fairly good Average Very poor/ fairly poor


3.4 Neighbourhood quality of life (Q13)

Overall satisfaction with quality of life in the neighbourhood is high, with almost all respondents

stating they were very satisfied or satisfied (99%) compared to just 1% who were dissatisfied.

Compared to 2011, the proportion of respondents who were ‘very satisfied’ has increased from 52%

in 2011 to 59% in 2012.

50% 45%

5% 0%

40%

54%

4% 2%

52%47%

2% 0%

59%

40%

1% 0%

Very satisfied Satisfied Dissatisfied Very dissatisfied

Overall, how satisfied are you with the quality of life in this neighbourhood?

2009 2010 2011 2012

Base: 2011, n=2005; 2012, n=2002


Analysis by ward shows that all respondents who lived in Coldside and the Ferry were very satisfied

or satisfied with the quality of life and those who lived in the Ferry were significantly more likely than

those who lived in all other areas to be ‘very satisfied’.

Overall, how satisfied are you with the quality of life in this neighbourhood?

West End

Mary-field

The Ferry

Coldside Lochee East End

North East

Strath-martine

Base 100 330 106 275 295 296 301 299

Very satisfied 49% 58% 83% 63% 44% 58% 51% 63%

Satisfied 50% 40% 17% 37% 55% 41% 47% 35%

Dissatisfied 1% 2% - - 1% 2% 2% 1%

Very dissatisfied - - - - - - - 1%


3.5 Dundee quality of life (Q14)

Overall satisfaction with quality of life in Dundee is high, with almost all respondents (99%) stating

they were very satisfied or satisfied compared to just 1% who were dissatisfied. The results have

not changed significantly since 2011.

52%48%

1% 0%

54%45%

1% 0%

Very satisfied Satisfied Dissatisfied Very dissatisfied

Overall, how satisfied are you with the quality of life in Dundee?

2009 2010 2011 2012

Base: 2011, n=2005; 2012, n=2002


3.6 Providing voluntary/ unpaid help (Q15)

1 in 10 respondents said they had undertaken some form of work or activity on a voluntary basis in

the last 12 months.

The level of volunteering was greatest within the following groups:

Lochee (14%)

16-24 (16%)

Female (13%)

Conversely, the incidence of volunteering as lowest in the following groups:

West End (6%)

60-64 (5%)

Male (7%)

3.7 Community activities (Q16)

Respondents to the survey were read out a list of activities and asked which of these they were

aware of. Awareness was highest regarding community festivals or events (46%) and regarding

after school or children’s clubs (42%).

Q16a I am going to read out some examples of community activities and organisations. Which of these are you aware of?

Base: n=2002 %

Community Festivals/ Events eg Gala Day 46%

After school/children's clubs 42%

Organised Sporting activities/ classes/clubs 38%

Organised Social/Leisure activities/classes/clubs 33%

Learning groups or adult education classes 20%

Community Council or Neighbourhood Group 19%

Voluntary Youth Organisations 17%

Youth clubs/projects or drop-in centres 12%

Self-help or social care groups 11%

Other Youthwork activities 9%

Youth Information Services 8%

Community Regeneration Forum or Group 8%

Local Consultation Activities and Events 7%

None of these 20%


Compared to 2011, awareness has increased significantly with regards to community festivals and

events (increased by 14 percentage points) and regarding Community Councils or Neighbourhood

Groups (increased by 8 percentage points). On the other hand, the proportion of respondents who

were aware of local consultation activities or events has halved since the last survey from 14% in

2011 to 7% in 2012.

Awareness of community development activities

Base: 2011, n=2005; 2012, n=2002 2009 2010 2011 2012

Community Festivals and Events 12% 7% 32% 46%

Local Consultation Activities or Events 16% 4% 14% 7%

Community Council or Neighbourhood Group 38% 7% 11% 19%

Community Regeneration Forum 10% 2% 6% 8%

Following on from this, respondents were asked how often they or a member of their household had

taken part in each of these activities. The table below shows the proportion of respondents who said

they or a household member takes part in these activities daily or weekly. The most popular

activities were organised sporting activities (16%) and organised social or leisure activities (11%). Community/ voluntary activities participation profile (% daily/ weekly)

Base: 2012, n=2002 2012

Organised Sporting activities/ classes/clubs 16%

Organised Social/Leisure activities/classes/clubs 11%

After school/children's clubs 7%

Voluntary Youth Organisations 5%

Youth clubs/projects or drop-in centres 3%

Other Youthwork activities 3%

Learning groups or adult education classes 3%

Self-help or social care groups 2%

Youth Information Services 1%

Community Festivals and Events 0.5%

Community Council or Neighbourhood Representative Structure 0.2%

Local Consultation Activities or Events 0.1%

Community Regeneration Forum 0.1%


3.8 Cultural activities and events (Q17)

Respondents were shown a list of cultural activities and events such as films, exhibitions, plays,

museums, and classes and asked whether they had taken part in or visited any of these activities in

Dundee in the last 12 months. The vast majority of respondents (80%) said they had taken part or

visited at least one of these activities or events in the last 12 months. Those who were most likely to

have attended these events:

were aged 16-24/ 35-44 (93%)

were male (82%)

owned their home (not ex Council) or rented from a private landlord (90%)

Those who were least likely to have participated in cultural events:

lived in the most deprived areas (74%)

were aged 75+ (38%)

were female (79%)

rented their home from a housing association (69%)

3.9 Reasons for not taking part in community activities, organisations or

events (Q18)

Those who had not taken part in any community activities or organisations were asked to provide

reasons why this was the case. Over half (53%) said they were simply not interested and 32% said

this was down to health or disability issues.

Q18 If you have not taken part in any community activities or organisations, can you tell me why this is?

Base: n=313 %

Not interested 53%

Health / disability issues 32%

Not enough time to participate 7%

Childcare commitments 4%

Work commitments 4%

Affordability 4%

Caring commitments 2%

Not confident of impact 2%

Age related issues 2%

Don’t think I have anything to contribute 1%

Not aware of any meetings/ opportunities to participate 1%

Transport issues 0%


3.10 Influencing decisions (Q19a/b)

Respondents were asked the extent to which they felt that they had an influence over decisions

which affect their neighbourhood. 37% of respondents agreed that they could influence decisions

which affect their local area compared to 28% who disagreed and 36% who neither agreed nor

disagreed.

3%

34% 36%

23%

5%

Strongly agree Tend to agree Neither agree nor disagree

Tend to disagree Strongly disagree

I can influence decisions affecting my local area

Base: 2012, n=1498

More Dundee respondents (37%) than was reported in the 2011 Scottish Household Survey (23%)

agreed with the statement “I can influence decisions affecting my local area”.

Dundee Q No



Data Dundee


Please tell me to what extent you agree or disagree with the following statements… I can influence decisions affecting my local area

% agree 23% 37%


45% of respondents were in agreement that people in their local community can influence decisions

affecting their local area compared to 19% who disagreed and 37% who neither agreed nor

disagreed.

5%

40% 37%

17%

2%

Strongly agree Tend to agree Neither/ nor Tend to disagree Strongly disagree

People in my community can influence decisions affecting my local area

Base: 2012, n=1429


4. HEALTH

4.1 Registered with GP or health centre/ dentist (Q20)

98% of respondents were registered with a GP or health centre. Fewer respondents were registered

with a dentist (90%). These results are consistent with the 2011 survey findings.

98%90%

98%

76%

99%90%

98%90%

A GP or health centre A dentist

Are you registered with ...?

2009 2010 2011 2012

Base: 2011, n=2005; 2012, n=2002

Respondents aged 65 and over were significantly more likely to not be registered with a dentist

(77% ) than all other age groups. Respondents aged 16 to 24 were significantly less likely to be

registered with a doctor (90%) than all other age groups.

4.2 Rating of health overall (Q21)

77% of respondents rated their health good or very good, compared to 17% who said it was fair and

7% who said it was poor or very poor. The proportion of respondents rating their health very good or

good is more than in 2009 (74%) and 2010 (67%), however is less than in 2011 (80%).

44%

30%

15%9%

2%

33% 34%

18%11%

4%

40% 40%

14%5% 1%

38% 39%

17%6%

1%

Very good Good Fair Poor Very poor


2009 2010 2011 2012

Base: 2011, n=2005; 2012, n=2002


As shown below, respondents rating of their health decreases dramatically as age increases.

Furthermore, those who lived in the most deprived areas were less likely to rate their health as very

good or good (71%) than those who lived in other areas (83%).

98%91% 95%

80%

68%

54% 54%

33%

16-24 25-34 35-44 45-54 55-59 60-64 65-74 75+


% very good/ good

The results to this question do not vary significantly to the National benchmark.

Dundee Q No



Data Dundee



% very good/ good 75% 77%

% fair 19% 17%

% bad/ very bad 6% 7%


4.3 Moderate physical activity (Q22)

One third of respondents said they undertook moderate physical activity for at least 30 minutes 4

days a week or more, 30% said they undertook moderate physical activity between 1 and 3 days a

week and 15% said they did this less than once a week. On the other hand, 13% of respondents

said they never undertake moderate physical activity for 30 minutes or more.

33%

40%

15% 13%

4 days a week or more 1-3 days a week Less than once a week Never

In a typical week, how often do you undertake moderate physical activity for at least 30 minutes in a day?

Base: 2012, n=2002

Again, age is directly correlated with activity levels with younger respondents being most likely to be

active 5 days a week or more with, for example, 44% of those aged between 16 and 24 participating

in activity 5 days a week or more compared to 11% of those aged 75 and over.

58%

44%

32% 29% 26%

16% 16% 15%

16-24 25-34 35-44 45-54 55-59 60-64 65-74 75+

In a typical week, how often do you undertake moderate physical activity for at least 30 minutes in a day?

4 days a week or more


4.4 Smoking habit (Q23)

There has been a reduction in the proportion of respondents who said that they currently smoke

from 32% in 2010 to 28% in 2011 and decreasing again to 22% in 2012. As a result, the proportion

of respondents who said they used to smoke, has increased from 21% in 2011 to 30% in 2012.

30% 34% 36%32%27%

40%28%

21%

51%

22%30%

48%

Currently smoke Used to smoke Never smoked


2009 2010 2011 2012

Base: 2011, n=2005; 2012, n=2002

The proportion of current smokers in the Dundee survey is consistent with the results from the 2011

Scottish Health Survey. However, more Dundee respondents had said they used to smoke than in

the Health Survey.

Dundee Q No



Data Dundee



% currently smoke 23% 22%

% used to smoke 22% 30%

% never smoked 55% 48%


4.5 Alcohol consumption (Q24)

Respondents were asked about their alcohol consumption. Over one third of respondents said they

drink the recommended alcohol allowance (8 for men/ 6 for women) or more at least weekly (34%).

On the other hand 23% of respondents said they never drink more than the recommended

allowance.

3%

31%24%

19% 23%

1%

Daily or almost

daily

Weekly Monthly Less than

monthly

Never Don't know

How often do you have [8 for men/ 6 for women] or more alcoholic drinks on one occasion?

Base: 2012, n=2002

Analysis by age reveals that respondents aged 55 to 59, were most likely to drink the recommended

alcohol allowance or more, once a week or more often (8%). Respondents aged 75 and over were

the most likely to have said they never drink more than the recommended allowance (58%).


4.6 Statements about mental wellbeing (Q25)

The Warwick-Edinburgh Mental Well-being Scale (WEMWBS) was developed by researchers at the

Universities of Warwick and Edinburgh to enable the measurement of mental well being of adults in

the UK.

WEMWBS is a 14 item scale of mental well-being covering subjective well-being and psychological

functioning, in which all items are worded positively and address aspects of positive mental health.

The question used is shown below:

Below are some statements about feelings and thoughts.

Please tick the box that best describes your experience of each over the last 2 weeks

STATEMENTS

None

of the

time

Rarely Some of

the time Often

All of

the

time

I've been feeling optimistic about the future 1 2 3 4 5

I've been feeling useful 1 2 3 4 5

I've been feeling relaxed 1 2 3 4 5

I've been feeling interested in other people 1 2 3 4 5

I’ve had energy to spare 1 2 3 4 5

I’ve been dealing well with problems 1 2 3 4 5

I’ve been thinking clearly 1 2 3 4 5

I’ve been feeling good about myself 1 2 3 4 5

I’ve been feeling close to other people 1 2 3 4 5

I’ve been feeling confident 1 2 3 4 5

I’ve been able to make up my own mind about things

1 2 3 4 5

I’ve been feeling loved 1 2 3 4 5

I’ve been interested in new things 1 2 3 4 5

I’ve been feeling cheerful 1 2 3 4 5

The scale is scored by summing responses to each item answered on a 1 to 5 Likert scale. The

minimum scale score is 14 (if each of the items is scored 1 ‘none of the time’) and the maximum

score is 70 (if each of the items is scored 5 ‘all of the time’).


For Dundee as a whole, the mean score for WEMWBS is 52.16. The mean score for Dundee in

2011 was 54.11. The chart below shows the mean WEMWBS scores for each ward. This reveals

that respondents living in Strathmartine (54.39) and the East End (53.54) had a significantly higher

than average WEMWBS score while respondents living in the North East had the lowest score

(49.23).

51.79 52.83 52.73 51.5 51.09 53.5449.23

54.39

0

10

20

30

40

50

60

70

Mean WEMWBS score analysed by ward

WEMWBS Dundee

Analysis by age indicates that in general, the WEMWBS score decreases with age.

53.78 52.38 53.45 53.39 51.18 50.32 51.5647.85

0

10

20

30

40

50

60

70

16-24 25-34 35-44 45-54 55-59 60-64 65-74 75+

Mean WEMWBS score analysed by age

WEMWBS Dundee

The mean WEMEBS score is higher for the 2012 Dundee Citizen Survey (52.16) than the National

benchmark (49.9)

Dundee Q No



Data Dundee


WEMWBS Mean Score 49.9 52.16


4.7 Being treated fairly (Q26)

The survey asked respondents to rate the extent to which they felt that people treated them unfairly

where 1 was not at all and 6 was a great deal. Just under half of respondents answered ‘not at all’

to this question. The mean score for those who gave an opinion (i.e. excluding those who said ‘don’t

know’) was 1.66.

48%38%

8%2% 1% 0% 4%

1- Not at all 2 3 4 5 6 - A great deal

Don't know

Q26 On a scale of 1 to 6 where 1 is not at all and 6 is a great deal, to what extent do you feel that people treat

you unfairly?

Base: 2012, n=2002

Analysis by age revealed that the mean score was lowest for respondents aged 16-24 (1.55) and

highest for those aged 65 to 74 (1.78). Those who rented from a private landlord had a lower score

(1.54) than those who rented from the Council (1.78).


4.8 Support network (Q27)

87% of respondents agreed that they could turn to friends or relatives in the neighbourhood for

support compared to 5% who disagreed and 8% who were unsure. Respondents aged 34 to 44

were the most likely to agree with this statement (91%) and those aged 45 to 59 were the least

likely (79%).

39%48%

5%0%

8%

Strongly agree Tend to agree Tend to disagree Strongly disagree Don't know

Q27 To what extent do you agree with the statement: ‘I could turn to friends/ relatives in this neighbourhood for

support?

Base: 2012, n=2002


5. EDUCATION

5.1 Currently undertaking education or training (Q28)

11% of respondents said they were currently taking part in some forms of education or class. Analysis

by age revealed that 16 to 24 years olds were significantly more likely to be undertaking a course

(51%) than all other age groups.

The results to this question have not varied significantly since 2011.


5.2 Type of qualification (Q29)

Those who said they were undertaking some form of training were asked to specify the type of

qualification this would lead to. 8% said this would not lead to a qualification, 58% said it would lead

to a qualification at degree level or above and 34% said it would lead to another qualification.

8%

58%

34%

No qualification A qualification at degree level or above

Another qualification

Q29 What type of qualification, if any, will this lead to. Would it lead to….

Base: 2012, n=2002

Analysis by gender revealed that females were significantly more likely to have said the training

would not lead to a qualification (62%) than males (38%).

Younger respondents were the most likely to have said that the training will lead to a qualification at

degree level or above (65%).


6. COMMUNITY SAFETY

6.1 Safety in the neighbourhood (Q30)

The vast majority of respondents said their neighbourhood was a very or fairly safe place to live in

(98%) compared to just 1% who said it was a bit or very unsafe.

57%

41%

1% 0% 1%

Very safe Fairly safe A bit unsafe Very unsafe Don't know

Taking everything into account how safe do you feel your neighbourhood is as a place to live?

Base: 2012, n=2002

Respondents who lived in Maryfield were most likely to have said their neighbourhood was very

safe (68%), while those who lived in the West End were least likely to have rated their

neighbourhood very safe (42%).

6.2 Safety during the day and at night (Q31)

Respondents were asked about how safe they felt in different circumstances:

93% felt very or fairly safe walking alone in their neighbourhood during the day (100% in

2011)

99% felt very or fairly safe alone in their home during the day ( 100% in 2011)

80% felt very of fairly safe walking alone in their neighbourhood after dark (88% in 2011)

100% felt very or fairly safe alone in their home at night (98% in 2011).

How safe do you feel when…

Very safe Fairly safe

A bit

unsafe

Very

unsafe

2011 2012 2011 2012 2011 2012 2011 2012

Walking alone in your neighbourhood during the

day 77% 67% 23% 26% 0% 8% 0% 0%

Alone in your home during the day 78% 73% 22% 26% 0% 0% 0% -

Walking alone in your neighbourhood after dark 51% 38% 37% 42% 9% 18% 3% 2%

Alone in your home at night 74% 72% 24% 28% 2% 1% 0% -


Feeling of safety when alone in the home does not vary significantly from the National benchmark.

However, the proportion of respondents who felt very or fairly safe when walking alone in their

neighbourhood after dark is lower for Dundee (72%) than the national benchmark (78%).

Dundee Q No



Data Dundee


Feeling of safety when alone in your home at night

% very/ fairly safe 97% 98%



% very/ fairly safe 78% 72%


6.3 Change in the level of crime (Q32)

When asked about the change in the level of crime in the past year, the vast majority (73%) were of

the opinion that the level of crime has remained about the same over the last year. On the other

hand, 8% of respondents said there has been an increase in the level of the crime and 2% said the

level of crime has decreased. The proportion of respondents who felt that the level of crime has

decreased was less in 2012 (2%) than in 2011 (9%).

6%

70%

9%15%

8%

73%

2%16%

More crime/ increased a lot or a little

About the same Less crime/ decreased a lot or a little

Don’t know

Do you think the amount of crime in your neighbourhood has increased or decreased over the past year?

2011 2012

Base: 2011, n=2005; 2012, n=2002

Analysis by ward reveals that those who lived in Maryfield and the North East were most likely to

have said the crime rate has increased (both 13%). Significantly more respondents who lived in The

Ferry (92%) than in all other areas were of the opinion that the level of crime in their neighbourhood

has stayed the same.

How much would you say the crime rate in your local area has increased or decreased over the past year?

Base: 2011, n=2005; 2012, n=2002

More crime/ increased a lot or a

little About the same

Less crime/ decrease a lot or a

little Don’t know

2011 2012 2011 2012 2011 2012 2011 2012

West End 5% 5% 69% 81% 21% 2% 5% 12%

Maryfield 6% 13% 59% 62% 8% 1% 28% 25%

The Ferry 1% 4% 94% 92% 1% - 4% 4%

Coldside 7% 8% 67% 67% 4% 3% 21% 21%

Lochee 11% 10% 55% 71% 9% 4% 25% 15%

East End 8% 4% 76% 62% 7% 3% 9% 31%

North East 4% 13% 85% 75% 2% 3% 9% 9%

Strathmartine 6% 11% 59% 72% 15% 3% 20% 15%


Those who said that the level of crime in their neighbourhood had increased were asked about the

factors which have influenced their opinion. The main factor which appears to have had an influence

was word of mouth with just under half of respondents stating that talking to people in their area has

been the biggest influence on their opinion.

Q33 If you feel crime has increased in your neighbourhood, what has influenced your opinion?

Base: 2012, n=184 %

Talking to people in the area 47%

Personal experience of crime 13%

Media - television, radio, paper 10%

Experience of family or friends 9%

Internet sites 1%

Social media internet sites eg Facebook, Twitter -

Police or Council publications 0%

Other 32%

Don’t know 0%


6.4 Factors which contribute to crime level (Q34)

Respondents were asked what they identified as being the main factor which contributes most to

the level of crime in the neighbourhood. The most popular responses to this question were:

Alcohol/ drugs (27%)

Unemployment (6%)

Gangs/ youths (5%)

Four in 10 respondents were unable to answer this question (40%), 7% said nothing contributes to

the level of crime in their neighbourhood and 9% said they lived in a good neighbourhood where

they do not have a lot of trouble.

What, in your opinion, is the main factor which contributes most to the level of crime in your neighbourhood?

Base: 2012, n=2002 %

Alcohol/ Drugs 27%

This is a good area/ neighbourhood/ quiet/ no trouble 9%

Unemployment 6%

Gangs/ youths 5%

Boredom/ nothing to do/ lack of facilities 4%

Crime e.g. Break ins/ burglary/ vandalism 2%

Lack of money/ poverty 1%

New people/ undesirables moving into area/ not knowing who your neighbours are 1%

Lack of discipline/ parental control 1%

Driving offences/ speeding/ motorbikes 0%

Immigrants 0%

Prostitution 0%

Anti social behaviour 0%

Opportunists/ some people can't help themselves 0%

Lack of policing/ wardens 0%

Other 1%

Nothing 7%

Don't know 40%


6.5 Extent to which fear of crime prevents them from taking part in everyday

activities (Q35)

The vast majority of respondents (86%) said that fear of crime does not prevent them at all from

taking part in everyday activities, 13% said it prevents them a little and 1% said it prevented them

quite a lot.

86%

13%1% 0%

Not at all A little Quite a lot A great deal

To what extent, if at all, does fear of crime prevent you from taking part in every day activities?

Base: 2012, n=2002

Respondents who owned a non ex council home were the most likely to have said fear of crime

does not prevent them from taking part in everyday activities at all. On the other hand, those who

rented their home from the Council or from a housing association were the most likely to have said

fear of crime prevents them from taking part in everyday activities a little or quite a lot (20%).

Analysis by age showed that older respondents were more likely to have said that fear of crime

prevents them from taking part in everyday activities a little or quite a lot (19%) than those aged 16

to 34 (12%) or 35 to 64 (13%).

Those who lived in Lochee were most likely to have said fear of crime prevents them from taking

part in everyday activities (33%) and those who lived in the West End (7%) and Strathmartine (6%)

were the least likely. Those who lived in the most deprived areas were significantly more likely to

have said fear of crime prevents them from taking part in everyday activities (18%) than those who

lived in other areas (10%).


7. MONEY MATTERS

7.1 Bank or building society account and Contents Insurance (Q36/37)

The vast majority of respondents (94%) had a bank account, 14% had building society accounts,

6% had post office card accounts and 3% had credit union accounts.

Respondents who lived in the most deprived areas were less likely to have a bank account (91%) or

building society account (11%) than those who lived in other areas (96% and 16% respectively).

Analysis by age reveals that those who were aged 65 and over were the most likely to have a post

office account (10%). Furthermore significantly more respondents aged 35 to 64 (20%) and 65+

(15%) said they had a building society account than those aged 16 to 34 (5%).

94%

14%3% 6% 1% 2%

Bank account Building

society account

Credit union

account

Post Office

card account

No, none of

these

Prefer not to

say


Base: 2012, n=2002

7 in 10 respondents said they had home contents insurance (70%). Compared to the previous years

the proportion of respondents who have said they had bank or building society accounts and home

contents insurance has decreased for both.

91%79%

93%

78%

98%

84%94%

70%

Bank or building society account Home contents insurance

Do you have? (% stating 'yes')

2009 2010 2011 2012

Base: 2011, n=2005; 2012; n=2002


Slightly more Dundee respondents had a building society account than was reported in the Scottish

Household Survey (18%).

Dundee Q No



Data Dundee



% with bank account 92% 94%

% with building society account

18% 14%

% with credit union account 3% 3%

% with post office account 6% 6%

% with none 1% 1%

% refused 3% 2%

7.2 Total value of savings (Q38)

Respondents were asked about any savings or investments that they had. One in five respondents

said they had savings or investments (20%), 38% of respondents said they did not have any

savings and 36% refused to answer this question.

38%

7%13%

7%

36%

No savings Less than £1,000 £1,000 or more Don't know Prefer not to say

Total value of savings or investments

Base: 2012, n=2002

Younger respondents were more likely to have no savings (60%) than those aged 35 to 64 (29%)

and 65+ (18%).

Perhaps unsurprisingly, those who owned their home (not ex council) were more likely to have

savings (29%) than all other respondents. Council tenants were the least likely to have savings

(10%).

Respondents who lived in the most deprived areas were significantly less likely to have savings

(15%) than respondents who lived in other areas (24%).


Significantly fewer Dundee respondents said they had some form of savings or investment than was

reported in the 2011 Scottish Household Survey. It should be noted that Dundee had a much higher

refusal rate to this question than the SHS.

Dundee Q No



Data Dundee


Thinking about the total value of any savings or investments you have, at the moment do you (or your partner) have total savings or investments worth £1,000 or more in any combination of the places mentioned on this card, do you have less than £1,000 in savings or investment or do you have no savings or investments at all?

% with no savings

27% 38%

% with savings

63% 20%

% don't know/ prefer not to say

10% 36%


7.3 Financial difficulties (Q39)

Just under half of respondents said they were not experiencing any financial difficulties, 30% said

they were struggling to afford the cost of domestic energy bills and 23% were struggling to afford

the cost of food.

4% 5% 2%

23%30%

10%

46%

18%

Mortgage

or rent payments

Council tax

payments

Loan or

credit card payments

Cost of

food

Cost of

domestic energy bills

Vehicle

fuel prices

None of

the above

Prefer not

to say

Are you currently experiencing, or within the last year have you had any difficulties with the following?

Base: 2012, n=2002

Analysis by age reveals that in general, those aged 65 and over were least likely to be experiencing

financial difficulties. For example,

35% of respondents aged 16 to 34 were finding it difficult to afford domestic energy bills,

compared to 29% of those aged 35 to 64 and 22% of respondents aged 65+;

31% of respondents aged 16 to 34 were finding it difficult to afford the cost of food,

compared to 21% of those aged 35 to 64 and 15% of respondents aged 65+;

11% of respondents aged 16 to 34 and 12% of respondents aged 35 to 64 were finding it

difficult to afford vehicle fuel prices, compared to 5% of respondents aged 65+;


7.4 Financial management (Q40)

The survey asked the extent to which respondents were managing financially. Over 4 in 10

respondents said they were managing very or quite well, 42% said they get by all right and 7% said

they were not managing very well.

4%

38% 42%

7%0% 0% 5% 4%

Manage

very well

Manage

quite well

Get by all

right

Don’t

manage very well

Have some

deep financial

difficulties

Are in deep

financial trouble

Refused Don’t know

Which of these phrases best describes how you and your household are managing financially these days?

Base: 2012, n=2002

The proportion of respondents who were managing very or quite well financially increases with age

from 28% for respondents aged 16 to 34 to 48% for respondents aged 35 to 64 and to 56% for

respondents aged 65 and over.

Respondents who rented their home from a private landlord (22%) were least likely to have said

they were managing very or quite well financially and those who owned a non ex council home

(57%) were the most likely.

Those who lived in the most deprived areas were less likely to have said they were managing very

or fairly well financially (38%) than those who lived in all other areas (46%).

Compared to the National benchmark, fewer Dundee respondents stated they were managing very

or quite well financially than was reported in the 2011 Scottish Household Survey (47%).

Dundee Q No



Data Dundee


Taking everything together, which of these phrases on this card best describes how you and your household are managing financially these days?

% managing quite well or very well

47% 42%


8. CONTACTING YOUR COUNCIL

8.1 Reason for contact (Q41)

Compared to 2011, there has been a decrease in the percentage of respondents who had

contacted the Council, decreasing from 40% in 2011 to 28% in 2012. Of those who had made

contact, 6% had contacted to make a complaint, 32% were looking for information, 61% were

requesting a service and 1% made contact to make a suggestion.

8.2 Method of contact (Q46)

The vast majority of respondents who made contact said they telephoned the Council (84%). This

was also the most popular method of contact in 2009, 2010 and 2011. The proportion of

respondents who have made personal visits to the Council’s office has remained consistent with the

2011 survey at 8%.

Was your most recent contact ….

Base: 2011, n=844; 2012, n=667 2009 2010 2011 2012

By a telephone call to the Council 71% 73% 86% 84%

By a personal visit to a Council office 17% 19% 8% 8%

By visiting the Council's website 0% 1% 2% 5%

By a letter 8% 5% 2% 2%

By e-mail 4% 2% 2% 1%


8.3 Satisfaction with responding to complaints (Q42)

Those who contacted the Council to make a complaint were asked how satisfied they were that the

Council responded to their complaint. More respondents were dissatisfied (46%) than satisfied

(40%) with the Council in this respect. The proportion of respondents who said they were

dissatisfied has increased from 42% in 2011 to 46% in 2012.

41%

18%

2%9%

25%

7%

35%

16%26%

16%17%23%

14%

33%

13%

Very satisfied Satisfied Neither satisfied

nor dissatisfied

Dissatisfied Very dissatisfied

Overall, how satisfied were you that the Council responded reasonably to your complaint?

2009 2010 2011 2012

Base: 2011, n=92; 2012, n=213

8.4 Satisfaction with responding to information requests (Q43)

Those who had contacted the Council for information were asked how satisfied they were with the

response they received. 91% said they were very satisfied or satisfied with this contact to seek

information compared to 5% who were dissatisfied. Satisfaction has decreased marginally from 94%

in 2011, however is higher than in 2010 where 85% were satisfied in this respect.

71%

14%3% 7% 4%

43%51%

5% 2% 0%

52%

39%

4% 4% 1%

Very satisfied Satisfied Neither satisfied nor dissatisfied


Overall, how satisfied were you with this contact to seek information?

2009 2010 2011 2012

Base: 2011, n=294; 2012, n=407


8.5 Satisfaction with responding to service requests (Q44)

Those who had contacted the Council for information were asked how satisfied they were with the

response they received. 97% said they were very satisfied or satisfied with this contact to seek a

service. Compared to 2011 overall satisfaction has increased from 94% in 2011 to 97% in 2012.

Furthermore, the proportion of respondents who said they were very satisfied has increased to its

highest value yet at 67%.

58%

24%

1%7% 9%

48% 46%

2% 2% 1%

67%

30%

2% 0% 0%

Very satisfied Satisfied Neither satisfied nor dissatisfied


Overall, how satisfied were you with this contact to request a service?

2009 2010 2011 2012

Base: 2011, n=453; 2012, n=407

8.6 Experience of contacting the Council (Q45)

Over 9 in 10 respondents said they got what they needed when they last contacted the Council

(91%). This is an increase of 6 percentage points since 2011. Only 9% of respondents said they

had to re-contact the Council about the same issue. This is less than in 2011 where 15% had to

contact the Council again.

66%

34%

85%

15%

91%

9%

Get what you need at that contact Have to contact the Council again about the same issue

On your most recent contact with the Council, did you…..

2009 2010 2011 2012

Base: 2011, n=844; 2012, n=667


Analysis by contact method revealed that all respondents who had visited the Council’s website said

they got what they needed at that contact. On the other hand 70% of respondents who had

contacted the Council by email or by making a personal visit to the office said they got what they

required. Please note the base numbers for some contact methods are very low and therefore this

is not statistically significant.

On you most recent contact with the Council, did you...? (analysed by contact method)

Overall By a letter

By a telephone call to the Council

By a personal visit to a

Council office By e-mail

By visiting the

Council's website

Base 667 18 552 56 7 34

Get what you need at that contact

91% 84% 93% 70% 70% 100%

Have to contact the Council again about the same issue

9% 16% 7% 30% 30% -

The table below reveals that those who contacted the council to make a complaint (60%) or to make

a suggestion (23%) were least likely to have said they got what they needed at that contact and

those who contacted to make a service request were the most satisfied (96%). Please note the

base numbers for some of the contact types are very low, in particular making a suggestion where

only 4 individuals have responded. Therefore this is not a statistically significant finding.

On you most recent contact with the Council, did you...? (analysed by nature of contact)

Overall Make a

complaint Seek

information Request a

service Make a

suggestion

Base 667 43 213 407 4

Get what you need at that contact

91% 60% 89% 96% 23%

Have to contact the Council again about the same issue

9% 40% 11% 4% 77%


8.7 Satisfaction with telephone contact (Q47)

Respondents who had telephoned the Council were asked to rate their satisfaction with the

Council’s telephone system. Almost all respondents were satisfied with how quickly the phone was

answered (99%), how easy it was to get through to someone who could help (98%), the overall

helpfulness (98%) and friendliness of staff (98%) and that staff understood what they wanted (97%).

Satisfaction was considerably lower for the outcome of the contact with 88% of respondents being

satisfied in this respect. Slightly fewer respondents were satisfied with the outcome of their contact

(91%).

How satisfied or dissatisfied were you with your recent contact with the Council by telephone in terms of the following:

Telephone contact % satisfied (Base: 2011, n=736; 2012, n=550)

2009 2010 2011 2012

How easy it was for you to find the right number to call - - - 98%

How quickly the phone was answered - 99% 99% 99%

How easy it was to get through to someone who could help - 97% 98% 98%

Overall helpfulness/ friendliness/courtesy of the staff you dealt with

- 95% 97% 98%

How well the staff understood what you wanted - 89% 97% 97%

The outcome of your contact - 72% 88% 91%

8.8 Satisfaction with office contact (Q48)

Satisfaction with office visits was very high with almost all respondents being satisfied with the ease

of accessing the office (97%) and the suitability of the office (96%). On the other hand, slightly fewer

respondents were satisfied with the outcome of their contact (71%).

How satisfied or dissatisfied were you with your recent contact when visiting a Council office in terms of the following?

Personal visit % satisfied (Base: 2011, n=66; 2012, n=55) 2009 2010 2011 2012

How easy it was to get to the office 98% 98% 99% 97%

The suitability of the office e.g. waiting areas, privacy, access for disabled people etc

93% 94% 99% 96%


93% 91% 99% 91%

How well the staff understood what you wanted 91% 89% 99% 89%

The outcome of your contact 77% 75% 90% 71%

8.9 Satisfaction with written contact (Q49)

Only 24 respondents had contacted the Council by letter. 95% of respondents said they were

satisfied with how quickly they had received a reply to their email or letter, 91% were satisfied with

the extent to which the first reply they received answered their query and 86% of respondents were

satisfied

How would you rate your most recent contact with the Council in terms of the following?

Base: 2011, n=24; 2012, n=22 2009 2010 2011 2012

How quickly you received a reply to your e-mail/ letter - - 96% 95%

The extent to which the first reply you received answered your query

- - 92% 91%

The outcome of your contact - - 77% 86%


8.10 Satisfaction with visiting the website (Q50/51)

Only 18% of respondents said they had visited the Council’s website which is consistent with the

2011 survey.

Have you ever used the Council's website?

Base: 2011, n=1987; 2012, n=1968 2009 2010 2011 2012

Yes 31% 27% 18% 18%

Those who had visited the website were asked to rate how satisfied they were with obtaining

information and the amount of information that was available. 94% were satisfied with how easily

they managed to find the information they wanted and 92% were satisfied with the amount of

information provided on the website.

How would you rate the website in terms of the following? (% satisfied)

Base:2011, n=335; 2012, n=457 2009 2010 2011 2012

How easily you managed to find the information you wanted 87% 93% 99% 94%

The amount of information provided on the website 87% 93% 99% 92%

8.11 Amount of information provided about the Council and its services (Q52)

Just under 9 in 10 respondents were of the opinion that they received enough information about the

Council and the services it provides (89%). This is less than in 2011 where 98% said they received

enough information.

Generally, do you feel that you receive enough information about the Council and the services it provides?

Base: 2011, n=353; 2012, n=2002 2009 2010 2011 2012

Yes 66% 69% 98% 89 %

8.12 Internet access (Q53)

Over 6 in 10 respondents (68%) said they had internet access in some way with 57% stating they

had internet access at home, 18% having internet access via a mobile phone, 10% having internet

access at work and 5% stating they access the internet through public access. Compared to 2011

there has been a decrease in the proportion of respondents who had internet access at home and

an increase in the proportion of respondents who access the internet via a mobile phone.

Do you or your household access the internet in any of the following ways…

Base: 2011, n=2005; 2012, n=2002 2009 2010 2011 2012

Internet access at home - - 63% 57%

Internet access via a mobile phone - - 14% 18%

Internet access at work - - 10% 10%

Internet access through public access eg at library - - 4% 5%

Access the internet in some other way - - 4% 4%

None of these - I do not access the internet - 40% 33% 32%

In general, the proportion of respondents with internet access at home decreases with age, for

example from 81% for respondents aged 16 to 24 to 11% for respondents aged 75 and over.

Similarly, the proportion of respondents who had internet access via a mobile phone also decreases

with age from 40% for respondents aged 16 to 24 to 1% for those aged 75 and over. Males were

significantly more likely to have said they had internet access at home (63%) than females (53%).


In terms of geography, respondents who lived in Strathmartine were the most likely to have internet

access at home (71%) and those who lived in Coldside the least likely (51%). Respondents who

lived in the most deprived areas were also less likely to have internet access at home (54%) than

those who lived in other areas (61%).

Fewer respondents had internet access in the Dundee survey (68%) than the 2011 Scottish

Household Survey (73%).

Dundee Q No



Data Dundee


Do you access, and use, the internet in any of the following ways…

% with internet access 73% 68%

8.13 Vulnerable Adults (Q54)

Respondents were asked for their opinions on a couple of statements regarding vulnerable adults.

36% were aware that the Council had procedures in place to respond to situations where vulnerable

adults might be at risk of harm. Four in 10 respondents said they would know who to contact if they

had concerns that a vulnerable adult was at risk of being abused.

Vulnerable adults

Base: 2012, n=2002 Yes No

Do you know that the Council have procedures in place to respond to situations where vulnerable adults might be at risk of harm?

36% 64%

Would you know who to contact if you had concerns that a vulnerable adult was at risk of being abused?

40% 60%

Analysis by age reveals that respondents aged 35 to 64 were significantly more likely to be aware of

the Council’s procedures in responding to situations where vulnerable adults may be at risk of harm

(44%). This age group was also the most likely to know who to contact should they have any

concerns about a vulnerable adult (47%).


9. VIEWS ABOUT THE COUNCIL

9.1 Statements about the Council - most important (Q55)

Respondents were asked to select from a list of statements about their local council which three

they considered most important. This revealed that the most important were:

Providing services which are value for money (51%)

Providing good quality services (40%)

Offering a good range of services (39%)

Both providing good quality services and services which were value for money were in the top two

in 2011. However, the proportion of respondents who cited providing services which are good

quality has decreased significantly in terms of importance from 56% in 2011 to 40% in 2012.

I am going to read out a list of statements about your local Council and would like you to tell me which 3 are of the most importance to you.

Base: 2011, n=2005; 2012, n=2002 2009 2010 2011 2012

Providing services which are value for money - 25% 51% 51%

Providing good quality services 37% 44% 56% 40%

Offering a good range of services 30% 46% 45% 39%

Providing an efficient service - 42% 47% 37%

Tackling important issues for the future of the area - 23% 13% 30%

Having friendly, polite, helpful, well informed employees - 33% 24% 29%

Having the resources to do a good job 12% 20% 31% 28%

Promoting its services well - 6% 8% 14%

Listening to complaints - 37% 14% 11%

Ensuring sustainable use of resources and care for the environment

- 7% 5% 11%

Communicating well with the public - 18% 6% 7%

The table below shows the top priority for each area. Providing services which were value for

money was most important for those who lived in the Ferry, the West End, Strathmartine, the East

End and Lochee. For those who lived in Maryfield, North East and Coldside the top priority was

offering a good range of services.

Top priority per ward

Ward Priority %

The Ferry Providing services which are value for money 47%

West End Providing services which are value for money 49%

Strathmartine Providing services which are value for money 52%

East End Providing services which are value for money 56%

Lochee Providing services which are value for money 62%

Maryfield Offering a good range of services 54%

North East Offering a good range of services 54%

Coldside Offering a good range of services 57%

Analysis by age reveals that:


Respondents who were aged 65 and over were more likely to have said providing services

which are value for money was a priority (56%) than those aged 16 to 34 and 35 to 64 (both

50%);

Respondents aged 16 to 34 were more likely to have said tackling important issues for the

future of the area was a priority (34%) than those aged 35 to 64 or 65+ (27%);

14% of respondents aged 65 and over said ensuring sustainable use of resources and care

for the environment was a priority compared to 7% of respondents aged 16 to 34).

Analysis by gender indicates:

Females were more likely to have said providing services which are value for money was a

priority (55%) than males (47%).

The main differences by tenure were:

Over half of respondents who owned an ex council property said offering a good range of

services was a priority (51%). Those who owned a non ex council property were least likely

to have said this was a priority (27%);

More respondents who rented their home from a private landlord said having the resources

to do a good job was a priority (40%) than those who owned a non ex council home (23%);

Respondents who owned a non ex council home were more likely to have said that providing

good quality services was a priority (48%) than those who owned an ex council home (32%)

Those who owned a non ex council home were most likely to have said having friendly,

polite, helpful, well informed employees was a priority (38%) and those who rented from a

private landlord were the least likely (20%).


9.2 Agreement with statements about the Council (Q56)

Following on from this, respondents were asked to state the extent to which they agreed or

disagreed with various statements about the Council. The level of agreement was highest in terms

of:

Offering a good range of services (77%)

Providing good quality services (73%)

Proving an efficient service (66%)

The level of agreement has decreased for all statements since the 2011 survey and most notably in

terms of the following statements:

Having friendly, polite, helpful and well informed employees (decreased by 19 percentage

points)

Providing services which are value for money ( - 17%)

Listens to complaints (-17%)

Promotes its services well (-16%)

Agreement with statements about your local Council (% agree)

Base: 2011, n=2005; 2012, n=2002 2009 2010 2011 2012

Offers a good range of services 74% 77% 85% 77%

Provides good quality services 67% 74% 81% 73%

Provides an efficient service 65% 67% 81% 66%

Has friendly, polite, helpful, well informed employees 77% 80% 82% 63%

Provides services which are value for money 48% 58% 74% 57%

Has the resources to do a good job 64% 71% 66% 57%

Ensures sustainable use of resources and care for the environment

59% 63% 65% 56%

Promotes its services well 58% 61% 71% 55%

Tackles important issues for the future of the area 53% 54% 68% 55%

Communicates well with the public 55% 61% 66% 52%

Listens to complaints 64% 68% 63% 46%

Analysis by age reveals that:

Older respondents aged 65+ were most likely to agree the Council has the resources to do

a good job (62%), and those aged 16 to 34 the least likely (51%);

Older respondents aged 65+ were most likely to agree the Council provides an efficient

service (72%), and those aged 16 to 34 were the least likely (56%);

Respondents aged 35 to 64 were most likely to agree the Council provides services which

are value for money (63%) and respondents aged 16 to 34 were the least likely (49%);

Respondents aged 35 to 64 were most likely to agree the Council promotes its services well

(57%) and those aged 16 to 34 were the least likely (51%)

The results analysed by gender do not vary significantly, with the exception of the following

statement:

The Council provides an efficient service where 69% of males agreed with this statement

compared to 64% of females)


The main differences by tenure were that those who rented from the Council were the most likely to

agree with all statements. On the other hand, those who rented from a private landlord were least

likely to agree with these statements. The biggest variances were with regards to the following

statements:

Provides an efficient service (77% for Council tenants compared to 47% for those who rent

from a private landlord)

Has friendly, polite, helpful, well informed employees service (79% for Council tenants

compared to 52% for those who rent from a private landlord)

Listens to complaints service (66% for Council tenants compared to 41% for those who rent

from a private landlord)

Tackles important issues for the future of the area (60% for Council tenants compared to

28% for those who rent from a private landlord)

Those who lived in the most deprived areas were more likely to agree with these statements than

those who lived in all other areas. The biggest differences were as follows:

Offers a good range of services (82% of those who lived in the most deprived areas

compared to 72% of respondents who lived in all other areas)

Has the resources to do a good job (67% of those who lived in the most deprived areas

compared to 49% of respondents who lived in all other areas)

Has friendly, polite, helpful, well informed employees (70% of those who lived in the most

deprived areas compared to 57% of respondents who lived in all other areas)


10. HOUSEHOLD DETAILS

10.1 Number of adults/ children (Q57)

The table below shows the number of children and adults in the household. 65% of households

interviewed did not have any children under the age of 16. This is less than in 2011 where 75% of

households interviewed did not contain any children.

Could I just check how many adults and children there are in the household including you?

Base: 2012, n=2012

Adults Children

2011 2012 2011 2012

0 0% 0% 75% 65%

1 33% 27% 15% 18%

2 53% 62% 8% 15%

3 10% 8% 2% 1%

4 4% 3% 0% 0%

5 1% 0% 0% 0%

6 0% 0% 0% 0%

10.2 Ages of children (Q58)

Following on from this, respondents were asked to specify the number of children within different

age bands. 43% of households with children said they had at least one child who was under three

years old, 56% of households had at least one child between the ages of 3 and 5 and 38% said they

had at least one child between the ages of 6 and 15.

How many children are there in the household in each age group?

Base: 2012, n=675

Less than 3 years 3-5 years 6-15 years

2011 2012 2011 2012 2011 2012

0 72% 57% 63% 54% 42% 62%

1 25% 35% 30% 38% 43% 29%

2 3% 8% 7% 8% 14% 9%

3 1% 0% 0% 0% 1% 1%

4 0% 0% 0% 0% 0% 0%

5 0% 0% 0% 0% 0% 0%


10.3 Access to personal transport (Q60)

Respondents were asked about their access to personal transport. Six in ten respondents said their

household had access to at least one motor vehicle for their personal use. This is consistent with

the results from 2011.

How many motor vehicles does your household have access to for peronal use?

Base: 2011, n=2,005; 2012, n=2012 2011 2012

1 43% 46%

2 15% 14%

3 2% 1%

4 or more 0% 0%

None 40% 40%

Fewer Dundee respondents said their household had access to at least one car (60%) than the

National result reported in the Scottish Household survey (70%).

Dundee Q No



Data Dundee


How many motor vehicles does your household have access to for personal use? (this includes motorbikes, mopeds, cars, vans etc)

% with no access to cars 30% 40%

% at least one 70% 60%

10.4 Ethnicity (Q64)

In terms of ethnicity, 96% of respondents were Scottish.

Q64 Which of the groups on this card do you consider you belong to?

Base: 2012, n=2002

Scottish 96%

English 0%

Welsh 0%

Northern Irish 0%

British 1%

Irish 0%

Polish 1%

Any other white ethnic group 0%

Pakistani, Pakistani Scottish or Pakistani British 0%

Indian, Indian Scottish or Indian British 0%

Chinese, Chinese Scottish or Chinese British 0%

Other Asian background 0%

African, African Scottish or African British 0%

Black, Black Scottish or Black British 0%


10.5 Health and disability status (Q61/62)

18% of households had at least one member who had some form of long term health problem or

disability which is marginally less than in 2011 (20%). The majority said this was regarding a

mobility or physical disability (78%).

What is the nature of the disability?

Base: 2011, n=457; 2012, n=429 2011 2012

Mobility/ physical disabilities 74% 78%

Mental health condition 9% 9%

Difficulties with sight 7% 3%

Difficulties with hearing 7% 1%

Developmental disorder (eg Autistic Spectrum Disorder or Asperger's syndrome)

2% 1%

Learning difficulties (eg dyslexia) 1% 1%

Learning disability (eg Down’s Syndrome) 1% 0%

Other condition 22% 14%

10.6 Religion (Q63)

In terms of religion, 30% were Church of Scotland and 18% Roman Catholic. A further 49% said

they did not belong to any religion.

What is your religion?

Base: 2011, n=2005; 2012, n=2002 2011 2012

None 45% 49%

Church of Scotland 29% 30%

Roman Catholic 20% 18%

Other Christian 2% 1%

Muslim 1% 0%

Hindu 0% 0%

Buddhist 0% 0%

Another religion 0% 0%

Would rather not say 3% 2%

10.7 Income (Q65)

The table below shows the weekly and annual income for households. 45% of respondents refused

to answer this question and 22% were unsure.

Which group the annual household falls. Please use net income from all sources ie after deductions of income tax, national insurance and other compulsory deductions. Please take into account any money you may have from employment, including bonuses, overtime, pensions, state pensions, welfare benefits and interest from savings

Base: 2011, n=2005; 2012, n=2002 2011 2012

Less than £100 per week / £5,299 per year 4% 2%

£100-199 per week / £5,300 - £10,399 per year 12% 6%

£200-299 per week / £10,400-£15,599 per year 13% 8%

£300-399 per week / £15,600-£20,799 per year 10% 7%

£400-£499 per week / £20,800 - £25,999 per year 6% 3%

£500-£599 per week / £26,000 - £31,199 per year 3% 2%

£600 or more per week / £31,200 or more per year 5% 6%

Don't Know 16% 22%

Would rather not say 32% 45%


11. CONCLUSIONS

11.1 Areas of high performance

The following comments have been made regarding key areas where the Council is performing to a

high standard, where significant improvement has been made since the 2011 customer survey or

where the results are higher than reported for National surveys such as the 2011 Scottish

Household Survey and the 2011 Health Survey:

Satisfaction with the home is very high with 93% stating the condition of their home was very

or fairly good.

Satisfaction with youth facilities has increased significantly since 2011 from 85% in 2011 to

94% in 2012.

The neighbourhood was rated a good place to live by almost all respondents (97%), and this

is higher than the National result reported in the Scottish Household Survey (94%).

The proportion of respondents who were satisfied with the quality of life in the

neighbourhood was very high with almost all respondents stating they were very satisfied or

satisfied. Furthermore the proportion of respondents who said they were very satisfied in this

respect has increased significantly from 52% in 2011 to 59% in 2012.

99% of respondents were satisfied with the quality of life in Dundee.

37% agreed they could influence decisions affecting their local area. This is more than the

National benchmark where only 23% in the2011 Scottish Household Survey said this.

The vast majority of respondents said they felt their neighbourhood was a safe place to live

(98%).

In terms of financial management, 84% of respondents said they were managing very well,

quite well or get by all right.

The majority of respondents who had contacted the Council said they got what they needed

at that contact (91%). This is a substantial increase on the 2011 survey where 85% said they

got what they needed.

11.2 Areas for improvement

However, some key areas which Dundee may wish to consider or explore further are also noted:

Satisfaction with the condition of roads, pavements and street lighting has decreased since

2011 from 89% to 84% in 2012.

Only 10% of respondents had undertaken some form of work or activity on a voluntary basis

within the last 12 months.

Despite more respondents in 2012 than in 2011 stating their neighbourhood was a safe

place to live, fewer people were of the opinion that they felt safe walking in their

neighbourhood at night (81% in 2011 to 72% in 2012) or during the day (99% in 2011 to

90% in 2012.


Appendix 1

Multi Member Ward Analysis


West End Results

1.

Citizen Survey 2012 - West End

SQ2 Community regeneration area: 0% Ardler, St Mary's and Kirkton

0% Beechwood, Lochee, Menzieshill and Charleston

0% Coldside and Maryfield

0% Fintry, Whitfield and Mill O Mains

0% Mid Craigie, Linlathen and Douglas

0% Stobswell

100% No CRA

SQ2 Ward

100% Dundee City West End

0% Dundee City - Maryfield

0% Dundee City - The Ferry

0% Dundee City - Coldside

0% Dundee City - Lochee

0% Dundee City - East End

0% Dundee City - North East

0% Dundee City - Strathmartine

Q1 The first few questions are about this neighbourhood. What do you like best about living in this neighbourhood?

0% Close to beach/ coast

0% Quality of housing

41% Close to shops/ quality of shops

0% Always lived here/ familiar with/ know area

3% Pleasant/ nice area

23% Friendly people/ neighbours/ family and friends

20% Quiet/ peaceful

29% Convenient location

11% Central location

1% Other

0% None/ nothing

3% Don't know

0% Lots for kids to do

0% Lots of green/ open spaces/ countryside

4% Safe

9% Good public transport


0% Everything

0% It's ok/ fine/ I like it here

Q2 What do you like least about living in this neighbourhood? 0% Littering/ dirty/ dog fouling

5% Difficult/ poor parking

2% Drug problems

1% Lack of facilities for youths/ children

17% ASB/ neighbours/ noisy

0% Youths/ gangs causing trouble

0% Poor shops

0% Vandalism

2% Other

44% None/ nothing

0% Lack of security

11% Don't know

18% Speeding cars/ traffic

1% Lack of transport

0% Area going downhill/ untidy/ rundown

1% Roads/ pavements/ winter gritting/ snow clearing

0% Bin uplifts/ refuse collection

Q3 How long have you lived in this neighbourhood? 18% Up to one year

10% 1-2 years

32% 3-5 years

17% 6-10 years

13% Over 10 years

10% Always lived there

1% Don't know

Q4 Could you please tell me if you think this neighbourhood has changed over the past 5 years, or since you've been living here if it's less than 5 years?

1% Yes - has got better

2% Yes - has got worse

67% No change

30% Don't know

Q5 In what ways do you think it has changed? (GOT BETTER) 0% Access to parks/ open spaces

100% Better facilities/ amenities

0% Less vandalism

0% Housing improvements - new houses

0% Improved schools

0% Cleaner/ tidier/ less litter

0% Improved shops

0% Fewer drug problems

0% Friendliness of people/ neighbours

0% Quieter/ more peaceful

100% Other

0% Not sure

0% Less people hanging around street


0% Less crime

0% More young families in the area

Q5 In what ways do you think it has changed? (GOT WORSE) 0% Lack of parks/ open spaces

0% Overgrown gardens/ uncut grass

0% Poorer shops

0% More vandalism

0% Undesirable people moving in



49% People/ neighbours less friendly

0% Youths/ gangs causing problems

0% Drug/ alcohol problems

51% Other

0% Not sure

0% More crime

0% People don't care about area

0% Too many private lets

0% Litter problems/ area is dirty

0% Area is rundown/ going downhill

0% More houses being built

0% Parking

0% Condition of roads/ pavements

0% More traffic/ motorbikes/ roads unsafe

Q6 Thinking now about the neighbourhood you live in, how would you rate it as a place to live?

43% Very good

55% Fairly good

2% Fairly poor

0% Very poor

0% No opinion

Q7 How long have you lived in this house/ flat? 21% Up to one year

23% 1-2 years

36% 3-5 years

8% 6-10 years

11% Over 10 years


0% Don't know

Q8 Please tell me which of the descriptions on this card best describes your house/ flat?

7% Rented from the Council

6% Rented from a housing association

38% Rented from a private landlord

42% Owned by you (not ex Council

8% Owned by you (ex Council)

0% Other


Q9 Overall, how do you rate the general condition of this (your) house/ flat? 40% Very good

58% Fairly good

2% Average

0% Fairly poor

0% Very poor

0% Don't know

Q10 Looking at this card, please state how satisfied or dissatisfied you are with the following services and facilities in your local area?

Very Satisfied Fairly Satisfied Fairly Dissatisfied

Very Dissatisfied

Doesn't exist/ never used

Local Health services 47% 43% 1% 0% 9%

Police service 20% 74% 0% 0% 6%

Fire service 24% 70% 0% 0% 6%

Refuse collection 43% 57% 0% 0% 0%

Local Schools 34% 45% 0% 0% 22%

Social care/social work services 6% 15% 1% 0% 77%

Social housing 8% 15% 1% 0% 75%

Employment and advice services 10% 41% 0% 0% 49%

Public transport 57% 36% 1% 0% 6%

Street cleaning 28% 72% 0% 0% 0%

Sports and leisure facilities 35% 50% 0% 0% 15%

Community centre 17% 61% 0% 0% 23%

Library 38% 56% 0% 0% 7%

Parks and open spaces 55% 44% 0% 0% 1%

Local phone boxes 16% 40% 0% 0% 44%

Local youth facilities 7% 58% 0% 1% 35%

Local shops 36% 63% 1% 0% 0%

Community Warden Service 5% 21% 0% 0% 74%


15% 74% 1% 0% 11%

Q11 And, looking at this card, how easy is it for you to access those services and facilities your local area?

Very easy Fairly easy Fairly difficult Very Difficult Doesn't exist/ never used



Fire service 31% 52% 0% 0% 17%


Local Schools 42% 36% 0% 0% 22%








Library 48% 46% 0% 0% 7%




Local shops 55% 43% 1% 0% 1%


Community warden services 11% 14% 0% 0% 75%


34% 56% 1% 0% 9%

Q12 Looking at this card, how satisfied are you with the following in this neighbourhood?

Very satisfied Fairly satisfied Fairly dissatisfied

Very dissatisfied

Don’t know

Children's Play Areas 10% 52% 5% 1% 32%

Cleanliness of Streets 15% 84% 1% 0% 0%

Shopping Facilities 48% 50% 1% 0% 1%

Condition of roads, pavements and street lighting

26% 69% 4% 0% 1%

Quality and maintenance of open spaces

30% 69% 0% 0% 1%

Cleanliness of the area around your home

22% 77% 0% 0% 1%

The built environment (e.g. buildings, heritage etc)

14% 85% 0% 0% 1%

The natural environment (e.g. parks, open spaces, countryside etc)

17% 82% 0% 0% 1%

Q13 Overall, how satisfied are you with the quality of life in this neighbourhood? 49% Very satisfied

50% Satisfied

1% Dissatisfied

0% Very dissatisfied

Q14 Overall, how satisfied are you with the quality of life in Dundee? 60% Very satisfied

39% Satisfied

1% Dissatisfied


Q15 Have you undertaken any work or activities on a voluntary basis for any of these types of groups or organisations at any time in the last 12 months?

6% Yes

94% No

Q16a I am going to read out some examples of community activities and organisations. A)Can you tell me firstly, if you are aware of any of these in this area?

38% After school/children's clubs

5% Youth clubs/projects or drop-in centres

18% Voluntary Youth Organisations

4% Youth Information Services

2% Other Youthwork activities

20% Organised Sporting activities/ classes/clubs

17% Organised Social/Leisure activities/classes/clubs

7% Learning groups or adult education classes

2% Self-help or social care groups

3% Community Festivals/ Events eg Gala Day

4% Community Council or Neighbourhood Group

0% Community Regeneration Forum or Group

0% Local Consultation Activities and Events

41% None of these


Q16b I am going to read out some examples of community activities and voluntary activities. How often do you, or anyone living in your home, take part in activities like these? Please take your answer from this card

Daily Weekly Monthly Seldom Never

After school/children's clubs 0% 0% 4% 32% 64%

Youth clubs/projects or drop-in centres

0% 0% 0% 0% 100%

Voluntary Youth Organisations 0% 8% 0% 0% 92%

Youth Information Services 0% 0% 0% 37% 63%

Other Youthwork activities 0% 0% 0% 0% 100%

Organised Sporting activities/ classes/clubs

0% 15% 0% 0% 85%

Organised Social/Leisure activities/classes/clubs

0% 17% 0% 0% 83%

Learning groups or adult education classes

0% 0% 0% 0% 100%

Self-help or social care groups 0% 0% 0% 0% 100%

Community Festivals/ Events eg Gala Day

0% 0% 0% 0% 100%

Community Council or Neighbourhood Group

0% 0% 0% 0% 100%

Community Regeneration Forum or Group

0% 0% 0% 0% 0%

Local Consultation Activities and Events

0% 0% 0% 0% 0%

Q17 Looking at this showcard which lists a range of cultural activities and events, in the last 12 months have you taken part in or visited any of these listed in Dundee?

92% Yes

8% No


0% Not enough time to participate

17% Childcare commitments

0% Caring commitments

0% Not confident of impact

0% Work commitments

66% Health / disability issues

17% Not interested

0% Don’t think I have anything to contribute

0% Fear of crime

0% Lack confidence in speaking up

0% Affordability

0% Not aware of any meetings/ opportunities to participate

0% Transport issues

0% Other (specify)

0% Age related issues

Q19 Please tell me to what extent you agree or disagree with the following statements

Strongly agree

Tend to agree

Neither agree nor disagree

Tend to disagree

Strongly disagree

No opinion


1% 14% 37% 0% 0% 48%



2% 13% 37% 0% 0% 48%

Q20 The next few questions are about your health. First of all could you tell me whether you are registered with…

Yes No Don't know

A GP or health centre 91% 9% 0%

A dentist 90% 10% 0%

Q21 How good is your health overall? 49% Very good

37% Good

11% Fair

3% Poor

0% Very poor

0% Don't know

Q22 In a typical week, how often do you undertake moderate physical activity for at least 30 minutes in a day?

67% 4 days a week or more

25% 1-3 days a week

6% Less than once a week

3% Never

Q23 Are you, or have you ever been, a smoker? 17% Currently smoke

32% Used to smoke

51% Never smoked

Q24 How often do you have [8 FOR MEN/ 6 FOR WOMEN] or more alcoholic drinks on one occasion?

3% Daily or almost daily

30% Weekly

29% Monthly

17% Less than monthly

21% Never

0% Don’t know

Q25 I am going to read out statements about feelings and thoughts. Please say which option best describes your experience over the last 2 weeks. Please take your answer from this card

None of the time

Rarely Some of the time

Often All of the time

Q25a I've been feeling optimistic about the future

0% 1% 46% 52% 1%

Q25b I've been feeling useful 0% 1% 30% 69% 0%

Q25c I've been feeling relaxed 0% 1% 26% 73% 0%

Q25d I've been feeling interested in other people

0% 1% 27% 71% 2%

Q25e I've had energy to spare 0% 1% 39% 60% 1%

Q25f I've been dealing well with problems

0% 0% 40% 60% 1%

Q25g I’ve been thinking clearly 0% 0% 35% 64% 1%

Q25h I’ve been feeling good about myself

0% 1% 35% 64% 0%


Q25i I’ve been feeling close to other people

0% 1% 24% 74% 1%

Q25j I’ve been feeling confident 0% 1% 24% 75% 0%

Q25k I’ve been able to make up my own mind about things

0% 0% 30% 69% 1%

Q25l I’ve been feeling loved 0% 0% 21% 79% 0%

Q25m I’ve been interested in new things

0% 1% 15% 84% 0%

Q25n I’ve been feeling cheerful 0% 1% 15% 84% 0%

Q26 On a scale of 1 to 6 where 1 is not at all and 6 is a great deal, to what extent do you feel that people treat you unfairly?

44% 1=Not at all

53% 2

2% 3

1% 4

0% 5

0% 6=A great deal

0% Don't know

Q27 To what extent do you agree with the statement: ‘I could turn to friends/ relatives in this neighbourhood for support?

24% Strongly agree

72% Tend to agree

0% Tend to disagree

0% Strongly disagree

4% Don’t know

Q28 Are you currently undertaking any course that will lead to an academic or vocational qualification?

74% None

2% On the job training

4% An FE college course

19% A university based course

0% Distance learning/ Open University

0% School

0% Adult education or evening class

0% Help with reading, writing or use of numbers

0% Other

Q29 What type of qualification, if any, will this lead to. Would it lead to…. 0% No qualification

100% A qualification at degree level or above

0% Another qualification

Q30 Taking everything into account how safe do you feel your neighbourhood is as a place to live?

42% Very safe

57% Fairly safe

1% A bit unsafe

0% Very unsafe

0% Don’t know


Q31 How safe do you feel when… Very safe Fairly safe A bit unsafe Very unsafe Don’t know

Alone in your home during the day 54% 46% 0% 0% 0%

Alone in your home at night 52% 46% 1% 0% 1%

Walking alone in your neighbourhood during the day

40% 38% 14% 0% 8%


13% 58% 17% 0% 13%

Q32 Do you think that the amount of crime in your neighbourhood has increased or decreased over the past year?

1% Decreased a lot

1% Decreased a little

81% Remained the same

4% Increased a little

1% Increased a lot

12% Don't know


18% Personal experience of crime

0% Experience of family or friends

64% Talking to people in the area

18% Media - television, radio, paper

0% Social media internet sites eg Facebook, Twitter

0% Internet sites

0% Police or Council publications

0% Other

0% Don't know

Q34 What, in your opinion, is the main factor which contributes most to the level of crime in your neighbourhood?

1% Boredom/ nothing to do/ lack of facilities

40% Don't know

0% Driving offences/ speeding/ motorbikes

0% Immigrants

52% Alcohol/ Drugs

3% Nothing

0% Lack of money/ poverty

4% Unemployment

0% Prostitution

0% New people/ undesirables moving into area/ not knowing who your neighbours are

0% Anti social behaviour

0% Crime e.g. Break ins/ burglary/ vandalism

0% This is a good area/ neighbourhood/ quiet/ no trouble

0% Lack of discipline/ parental control

0% Opportunists/ some people can't help themselves

0% Lack of policing/ wardens

0% Other

3% Gangs/ youths

Q35 To what extent, if at all, does a fear of crime prevent you from taking part in your every day activities?


93% Not at all

6% A little

1% Quite a lot

0% A great deal

Q36 Which of these accounts, if any, do you or your partner have? 96% Bank account

6% Building society account

8% Credit union account

5% Post Office card account

0% No, none of these

2% Prefer not to say

Q37 Do you have insurance for the contents of your house such as for furniture, electrical goods etc?

61% Yes

27% No


Q38 Thinking about the total value of any savings or investments you have, at the moment do you (or your partner) have total savings or investments worth £1,000 or more in any combination of the places mentioned on this card, do you have less than £1,000 in savings or investment or do you have no savings or investments at all?

41% No savings

8% Less than £1,000

8% £1,000 or more

13% Don’t know


Q39 Are you currently experiencing, or within the last year have you had any difficulties with the following?

4% Mortgage or rent payments

0% Council tax payments

1% Loan or credit card payments

35% Cost of food

29% Cost of domestic energy bills

9% Vehicle fuel prices

46% None of the above


Q40 Taking everything together, which of these phrases on this card best dscribes how you and your household are managing financially these days?

0% Manage very well

30% Manage quite well

59% Get by all right

6% Don’t manage very well

0% Have some deep financial difficulties

0% Are in deep financial trouble

2% Refused

3% Don’t know


Q41 When you last contacted Dundee City Council, was this contact to …? 0% Make a complaint

4% Seek information

4% Request a service

0% Make a suggestion

91% Have never contacted the Council

Q42 Overall, how satisfied were you that the Council responded reasonably to your complaint?

0% Very satisfied

0% Satisfied

0% Neither satisfied nor dissatisfied

0% Dissatisfied


Q43 Overall, how satisfied were you with this contact to seek information? 78% Very satisfied

22% Satisfied


0% Dissatisfied


Q44 Overall, how satisfied were you with this contact to request a service? 62% Very satisfied

38% Satisfied


0% Dissatisfied


On your most recent contact with the Council, did you….. 83% Get what you need at that contact

17% Have to contact the Council again about the same issue

Q46 Was your most recent contact …. 0% By a letter

100% By a telephone call to the Council

0% By a personal visit to a Council office

0% By e-mail

0% By visiting the Council's website

Q47 How satisfied or dissatisfied were you with your recent contact with the Council by telephone in terms of the following?

Very satisfied

Fairly satisfied

Neither nor Fairly dissatisfied

Very dissatisfied

Don’t know

How easy it was for you to find the right number to call

72% 28% 0% 0% 0% 0%

How quickly the phone was answered 72% 28% 0% 0% 0% 0%

How easy it was to get through to someone who could help

72% 28% 0% 0% 0% 0%


61% 39% 0% 0% 0% 0%

How well the staff understood what you wanted

61% 39% 0% 0% 0% 0%

The outcome of your contact 61% 22% 0% 17% 0% 0%


Q48 How satisfied or dissatisfied were you with your recent contact when visiting a Council office in terms of the following?

Very satisfied

Fairly satisfied


Very dissatisfied

Don’t know

How easy it was to get to the office 0% 0% 0% 0% 0% 0%


0% 0% 0% 0% 0% 0%


0% 0% 0% 0% 0% 0%


0% 0% 0% 0% 0% 0%


Q49 How satisfied or dissatisfied were you with your most recent contact with the Council in terms of the following?

Very satisfied

Fairly satisfied


Very dissatisfied

Don’t know

How quickly you received a reply to your e-mail/ letter

0% 0% 0% 0% 0% 0%


0% 0% 0% 0% 0% 0%


Q50 Have you ever used the Council's website? 7% Yes

93% No

Q51 How satisfied or dissatisfied would you say you are with the website in terms of the following?

Very satisfied

Fairly satisfied


Very dissatisfied

Don’t know Not applicable

How easily you managed to find the information you wanted

27% 46% 0% 13% 0% 13% 0%

The amount of information provided on the website

27% 46% 0% 13% 0% 13% 0%

Q52 Generally, do you feel that you receive enough information about the Council and the services it provides?

82% Yes

18% No

0% Don't know

Q53 Do you access, and use, the internet in any of the following ways… 59% Internet access at home

21% Internet access via a mobile phone

8% Internet access at work

16% Internet access through public access eg at library

4% Access the internet in some other way

29% None of these - I do not access the internet

Q54a Do you know that the Council have procedures in place to respond to situations where vulnerable adults might be at risk of harm?

24% Yes

76% No


Q54b Would you know who to contact if you had concerns that a vulnerable adult was at risk of being abused?

27% Yes

73% No

Q55 I am going to read out a list of statements about your local Council and would like you to tell me which 3 are of the most importance to you. Dundee City Council..

31% Offering a good range of services

31% Having the resources to do a good job

35% Providing an efficient service

49% Providing services which are value for money

44% Providing good quality services

31% Having friendly, polite, helpful, well informed employees

20% Promoting its services well

39% Tackling important issues for the future of the area

1% Listening to complaints

1% Communicating well with the public

15% Ensuring sustainable use of resources and care for the environment

0% Don't know

Q56 I am going to read out the same list of statements again about your local Council. I would like you to tell me whether you agree or disagree with each of these statements. Dundee City Council

Agree Neither/Nor Disagree

Offers a good range of services 61% 39% 0%

Has the resources to do a good job 35% 55% 9%

Provides an efficient service 38% 62% 0%

Provides services which are value for money

40% 57% 3%

Provides good quality services 64% 36% 0%

Has friendly, polite, helpful, well informed employees

47% 53% 0%

Promotes its services well 43% 55% 2%

Tackles important issues for the future of the area

33% 67% 0%

Listens to complaints 30% 70% 0%

Communicates well with the public 42% 58% 0%


50% 50% 0%

Q57a The final few questions are about the people who live in the household. Could I just check how many adults, aged 16 or over, are there in the household including you?

23% 1

68% 2

8% 3

1% 4

0% 5

0% 6

Q57b And how many children? 53% 0

22% 1

23% 2


2% 3

0% 4

0% 5

Q58 How many children are there in the household in each age group? 0 1 2 3 4 5+

Less than 3 years 49% 43% 8% 0% 0% 0%

3-5 years 30% 58% 12% 0% 0% 0%

6-15 years 83% 17% 0% 0% 0% 0%

Q59 DP - How many adults in house? 23% 1

68% 2

8% 3

1% 4

0% 5

0% 6

Q59a2 Respondent - Gender 48% Male

52% Female

Q59a3 Respondent - Age 29% 16-24

26% 25-34

21% 35-44

4% 45-54

3% 55-59

3% 60-64

13% 65-74

1% 75+

Q60How many motor vehicles does your household have access to for personal use? (this includes motorbikes, mopeds, cars, vans etc)

28% 1

14% 2

0% 3

0% 4 or more

59% None

Q61 Do you or any member of your household have a disability? 7% Yes

93% No

Q62 What is the nature of the disability? 10% Mental health condition

63% Mobility/ physical disabilities

0% Learning difficulties (eg dyslexia)

14% Difficulties with sight

0% Learning disability (eg Down’s Syndrome)

0% Developmental disorder (eg Autistic Spectrum Disorder or Asperger's syndrome)

0% Difficulties with hearing


24% Other condition

0% Don’t know

Q63 Can you please look at this card and specify what is your religion? 46% None

39% Church of Scotland

15% Roman Catholic

0% Other Christian

0% Buddhist

0% Hindu

0% Jewish

0% Muslim

0% Sikh

0% Another religion

0% Would rather not say

Q64 Which of the groups on this card do you consider you belong to? 97% Scottish

0% English

0% Welsh

1% Northern Irish

0% British

0% Irish

0% Gypsy/ Traveller

1% Polish

1% Any other white ethnic group

0% Any mixed or multiple ethnic groups

0% Pakistani, Pakistani Scottish or Pakistani British

0% Indian, Indian Scottish or Indian British

0% Bangladeshi, Bangladeshi Scottish or Bangladeshi British

0% Chinese, Chinese Scottish or Chinese British

0% Other Asian background

0% African, African Scottish or African British

0% Caribbean, Caribbean Scottish or Caribbean British

0% Black, Black Scottish or Black British

0% Other Black background

0% Arab

0% Any other Background

0% Refused

0% Don’t know

Q65 I have a card here on which various sums of money are shown grouped together. Would you mind looking at the card and tell me in which group the annual household falls. Please use net income from all sources ie after deductions of income tax, national insurance and other compulsory deductions. Please take into account any money you may have from employment, including bonuses, overtime, pensions, state pensions, welfare benefits and interest from savings

1% Less than £100 per week / £5,299 per year

6% £100-199 per week / £5,200 - £10,399 per year

4% £200-299 per week / £10,400-£15,599 per year

2% £300-399 per week / £15,600-£20,199 per year

4% £400-£499 per week / £20,800 - £25,999 per year


1% £500-£599 per week / £26,000 - £31,199 per year

2% £600 or more per week / £31,200 or more per year

40% Don't Know



Maryfield Results

1.

Citizen Survey 2012 - Maryfield






64% Stobswell

30% No CRA

SQ2 Ward 0% Dundee City West End















25% Quiet/ peaceful


11% Central location

1% Other

1% None/ nothing

4% Don't know



0% Safe


2% Everything





4% Drug problems




2% Poor shops

0% Vandalism

5% Other

56% None/ nothing

0% Lack of security

26% Don't know







13% 1-2 years

20% 3-5 years

17% 6-10 years

23% Over 10 years


2% Don't know




67% No change

25% Don't know



0% Less vandalism


0% Improved schools


11% Improved shops




33% Other

36% Not sure


0% Less crime





7% Poorer shops

0% More vandalism







0% Other

6% Not sure

0% More crime






0% Parking




56% Very good

40% Fairly good

2% Fairly poor

1% Very poor

1% No opinion


16% 1-2 years

24% 3-5 years

18% 6-10 years

23% Over 10 years


2% Don't know







0% Other



39% Fairly good

16% Average

0% Fairly poor

1% Very poor

1% Don't know



Very Dissatisfied




Fire service 90% 3% 1% 0% 7%


Local Schools 47% 4% 0% 0% 48%








Library 65% 6% 0% 0% 29%




Local shops 82% 15% 2% 0% 1%



76% 9% 0% 0% 14%





Fire service 96% 3% 0% 0% 1%


Local Schools 61% 12% 0% 0% 27%


Social housing 22% 11% 18% 1% 48%






Library 71% 21% 0% 1% 7%




Local shops 80% 16% 1% 0% 3%




71% 24% 0% 0% 5%



Very dissatisfied

Don’t know





65% 26% 4% 1% 4%


77% 20% 1% 0% 2%


69% 27% 2% 0% 2%


62% 20% 1% 0% 18%


58% 22% 1% 0% 19%


40% Satisfied

2% Dissatisfied



49% Satisfied

0% Dissatisfied



7% Yes

93% No















17% None of these






0% 16% 0% 11% 73%





0% 28% 1% 8% 63%


0% 25% 2% 12% 61%


0% 0% 0% 2% 98%



0% 1% 0% 57% 42%


1% 0% 0% 16% 82%


2% 0% 0% 9% 89%


0% 0% 2% 9% 89%


72% Yes

28% No






2% Work commitments


77% Not interested


0% Fear of crime


0% Affordability


0% Transport issues

0% Other (specify)



Strongly agree

Tend to agree


Tend to disagree

Strongly disagree

No opinion


1% 12% 12% 51% 8% 16%


2% 22% 14% 35% 3% 25%



Yes No Don't know


A dentist 91% 6% 3%


36% Good

23% Fair

3% Poor

1% Very poor

0% Don't know



39% 1-3 days a week


28% Never


20% Used to smoke

55% Never smoked



34% Weekly

13% Monthly


26% Never

2% Don’t know


None of the time




0% 4% 54% 39% 3%




0% 1% 36% 57% 6%



0% 0% 27% 59% 14%



0% 0% 24% 68% 8%


0% 0% 16% 66% 18%




0% 0% 11% 56% 33%



0% 2% 33% 61% 3%



77% 1=Not at all

10% 2

4% 3

1% 4

0% 5

0% 6=A great deal

7% Don't know


39% Strongly agree

36% Tend to agree

3% Tend to disagree


21% Don’t know


88% None





0% School



0% Other





68% Very safe

29% Fairly safe

1% A bit unsafe

1% Very unsafe

1% Don’t know






92% 6% 2% 1% 0%


34% 43% 15% 2% 6%


0% Decreased a lot




3% Increased a lot

25% Don't know







5% Internet sites


33% Other

0% Don't know



44% Don't know


0% Immigrants

20% Alcohol/ Drugs

15% Nothing


7% Unemployment

1% Prostitution








1% Other

3% Gangs/ youths


88% Not at all

11% A little


1% Quite a lot

0% A great deal








63% Yes

25% No



31% No savings


20% £1,000 or more

5% Don’t know






10% Cost of food






7% Manage very well






7% Refused

7% Don’t know



16% Seek information





0% Very satisfied

33% Satisfied


29% Dissatisfied



19% Satisfied


5% Dissatisfied



29% Satisfied


0% Dissatisfied







0% By e-mail



Very satisfied

Fairly satisfied


Very dissatisfied

Don’t know


92% 6% 1% 0% 0% 1%



93% 4% 1% 1% 0% 0%


92% 6% 2% 0% 0% 0%


91% 5% 0% 4% 0% 0%




Very satisfied

Fairly satisfied


Very dissatisfied

Don’t know



93% 0% 0% 0% 0% 7%


91% 9% 0% 0% 0% 0%


100% 0% 0% 0% 0% 0%



Very satisfied

Fairly satisfied


Very dissatisfied

Don’t know


0% 100% 0% 0% 0% 0%


100% 0% 0% 0% 0% 0%



76% No


Very satisfied

Fairly satisfied


Very dissatisfied



86% 11% 0% 0% 1% 2% 0%


87% 7% 1% 1% 1% 2% 0%


90% Yes

7% No

3% Don't know








43% Yes

57% No



39% Yes

61% No













0% Don't know







62% 37% 2%



71% 29% 1%



53% 41% 5%




42% 56% 2%


31% 1

55% 2

11% 3

3% 4

0% 5

0% 6


16% 1

12% 2


0% 3

0% 4

0% 5


Less than 3 years 61% 29% 9% 0% 1% 0%

3-5 years 58% 33% 9% 0% 0% 0%

6-15 years 60% 33% 7% 0% 0% 0%


53% 2

11% 3

3% 4

0% 5

0% 6


51% Female


28% 25-34

9% 35-44

12% 45-54

7% 55-59

7% 60-64

8% 65-74

8% 75+


46% 1

10% 2

2% 3

0% 4 or more

43% None


77% No









13% Other condition

1% Don’t know



17% Roman Catholic

1% Other Christian

0% Buddhist

0% Hindu

1% Jewish

0% Muslim

0% Sikh

0% Another religion



0% English

0% Welsh

0% Northern Irish

1% British

0% Irish

0% Gypsy/ Traveller

0% Polish












0% Arab


0% Refused

0% Don’t know



3% £100-199 per week / £5,200 - £10,399 per year

13% £200-299 per week / £10,400-£15,599 per year

10% £300-399 per week / £15,600-£20,199 per year

5% £400-£499 per week / £20,800 - £25,999 per year


1% £500-£599 per week / £26,000 - £31,199 per year


26% Don't Know



The Ferry Results

1.

Citizen Survey 2012 - The Ferry






0% Stobswell

100% No CRA
















42% Quiet/ peaceful


1% Central location

5% Other

0% None/ nothing

3% Don't know



8% Safe


1% Everything





0% Drug problems




0% Poor shops

0% Vandalism

3% Other

71% None/ nothing

0% Lack of security

19% Don't know







4% 1-2 years

21% 3-5 years

11% 6-10 years

52% Over 10 years


0% Don't know




97% No change

0% Don't know



0% Less vandalism


0% Improved schools


0% Improved shops




46% Other

0% Not sure


0% Less crime





0% Poorer shops

0% More vandalism







0% Other

0% Not sure

0% More crime






0% Parking




61% Very good

39% Fairly good

0% Fairly poor

0% Very poor

0% No opinion


15% 1-2 years

25% 3-5 years

12% 6-10 years

44% Over 10 years


0% Don't know







1% Other


41% Fairly good


1% Average

0% Fairly poor

1% Very poor

0% Don't know



Very Dissatisfied




Fire service 33% 52% 0% 0% 14%


Local Schools 35% 48% 0% 0% 16%








Library 30% 54% 1% 0% 15%




Local shops 54% 36% 1% 0% 9%



27% 57% 0% 0% 15%





Fire service 42% 35% 0% 0% 23%


Local Schools 57% 26% 0% 1% 16%








Library 41% 42% 1% 0% 16%




Local shops 71% 19% 1% 0% 10%



40% 40% 0% 0% 20%




Very dissatisfied

Don’t know





55% 40% 4% 1% 0%


50% 50% 0% 0% 0%


28% 71% 1% 0% 0%


21% 78% 0% 0% 1%


22% 77% 0% 0% 1%


17% Satisfied

0% Dissatisfied



45% Satisfied

0% Dissatisfied



11% Yes

89% No















28% None of these






0% 0% 0% 0% 100%





0% 16% 16% 5% 63%


0% 16% 11% 5% 68%


0% 0% 7% 0% 93%



0% 0% 0% 40% 60%


0% 0% 19% 0% 81%


0% 0% 0% 100% 0%


0% 0% 0% 0% 100%


91% Yes

9% No






0% Work commitments


41% Not interested


0% Fear of crime


0% Affordability


0% Transport issues

0% Other (specify)



Strongly agree

Tend to agree


Tend to disagree

Strongly disagree

No opinion


6% 51% 23% 0% 0% 20%


6% 51% 23% 0% 0% 20%



Yes No Don't know


A dentist 99% 0% 1%


48% Good

11% Fair

4% Poor

1% Very poor

0% Don't know



41% 1-3 days a week


8% Never


31% Used to smoke

54% Never smoked



19% Weekly

37% Monthly


28% Never

1% Don’t know


None of the time




0% 2% 46% 52% 1%




0% 0% 31% 64% 5%



0% 0% 33% 67% 0%



0% 0% 27% 73% 1%


0% 0% 19% 79% 2%




0% 0% 14% 82% 4%



0% 0% 12% 88% 0%



38% 1=Not at all

52% 2

8% 3

1% 4

1% 5

0% 6=A great deal

0% Don't know


41% Strongly agree

56% Tend to agree

0% Tend to disagree


2% Don’t know


98% None





0% School



1% Other





50% Very safe

49% Fairly safe

0% A bit unsafe

0% Very unsafe

1% Don’t know






47% 34% 14% 0% 5%


38% 33% 18% 0% 11%


0% Decreased a lot




0% Increased a lot

4% Don't know







0% Internet sites


75% Other

0% Don't know



42% Don't know


0% Immigrants

21% Alcohol/ Drugs

5% Nothing


2% Unemployment

0% Prostitution








0% Other

7% Gangs/ youths


91% Not at all

9% A little


0% Quite a lot

0% A great deal

Q36 Which of these accounts, if any, do you or your partner have?

100% Bank account







81% Yes

15% No



28% No savings


18% £1,000 or more

8% Don’t know






16% Cost of food






9% Manage very well






11% Refused

8% Don’t know

Q41 When you last contacted Dundee City Council, was this contact to …?


0% Make a complaint

1% Seek information





0% Very satisfied

0% Satisfied


0% Dissatisfied



100% Satisfied


0% Dissatisfied



57% Satisfied


0% Dissatisfied


On your most recent contact with the Council, did you…..

100% Get what you need at that contact





0% By e-mail



Very satisfied

Fairly satisfied


Very dissatisfied

Don’t know


87% 13% 0% 0% 0% 0%



87% 13% 0% 0% 0% 0%


100% 0% 0% 0% 0% 0%


85% 15% 0% 0% 0% 0%




Very satisfied

Fairly satisfied


Very dissatisfied

Don’t know



100% 0% 0% 0% 0% 0%


100% 0% 0% 0% 0% 0%


100% 0% 0% 0% 0% 0%



Very satisfied

Fairly satisfied


Very dissatisfied

Don’t know


0% 0% 0% 0% 0% 0%


0% 0% 0% 0% 0% 0%



93% No


Very satisfied

Fairly satisfied


Very dissatisfied



43% 43% 0% 0% 0% 14% 0%


43% 43% 0% 0% 0% 14% 0%


95% Yes

5% No

0% Don't know








42% Yes

58% No



49% Yes

51% No













0% Don't know







56% 40% 4%



55% 45% 0%



60% 39% 1%




60% 39% 1%


24% 1

74% 2

2% 3

0% 4

0% 5

0% 6


16% 1

12% 2


0% 3

0% 4

0% 5


Less than 3 years 59% 27% 14% 0% 0% 0%

3-5 years 60% 30% 10% 0% 0% 0%

6-15 years 67% 23% 10% 0% 0% 0%


72% 2

3% 3

0% 4

0% 5

0% 6


54% Female


8% 25-34

33% 35-44

4% 45-54

5% 55-59

7% 60-64

18% 65-74

12% 75+


60% 1

15% 2

0% 3

0% 4 or more

25% None


87% No









0% Other condition

0% Don’t know



25% Roman Catholic

1% Other Christian

0% Buddhist

0% Hindu

0% Jewish

0% Muslim

0% Sikh

0% Another religion



1% English

0% Welsh

0% Northern Irish

0% British

1% Irish

0% Gypsy/ Traveller

0% Polish












0% Arab


0% Refused

0% Don’t know



4% £100-199 per week / £5,200 - £10,399 per year

8% £200-299 per week / £10,400-£15,599 per year

4% £300-399 per week / £15,600-£20,199 per year

1% £400-£499 per week / £20,800 - £25,999 per year


4% £500-£599 per week / £26,000 - £31,199 per year


20% Don't Know



Coldside Results

1.

Citizen Survey 2012 - Coldside






0% Stobswell

35% No CRA
















50% Quiet/ peaceful


5% Central location

2% Other

0% None/ nothing

5% Don't know



4% Safe


1% Everything





6% Drug problems




0% Poor shops

0% Vandalism

2% Other

60% None/ nothing

0% Lack of security

17% Don't know







6% 1-2 years

16% 3-5 years

13% 6-10 years

40% Over 10 years


1% Don't know




75% No change

15% Don't know



0% Less vandalism


28% Improved schools


0% Improved shops




0% Other

27% Not sure


0% Less crime





0% Poorer shops

0% More vandalism







0% Other

5% Not sure

0% More crime






5% Parking




60% Very good

38% Fairly good

1% Fairly poor

0% Very poor

1% No opinion


10% 1-2 years

22% 3-5 years

16% 6-10 years

37% Over 10 years


0% Don't know







0% Other



42% Fairly good

4% Average

0% Fairly poor

0% Very poor

0% Don't know



Very Dissatisfied




Fire service 41% 44% 0% 0% 16%


Local Schools 38% 27% 1% 0% 34%








Library 34% 36% 1% 0% 29%




Local shops 56% 42% 1% 0% 1%



41% 45% 1% 0% 13%





Fire service 54% 37% 0% 0% 9%


Local Schools 55% 25% 0% 0% 20%








Library 49% 36% 1% 0% 13%




Local shops 63% 35% 0% 0% 2%




49% 38% 0% 0% 12%



Very dissatisfied

Don’t know





33% 41% 24% 2% 0%


44% 54% 1% 1% 0%


45% 54% 1% 0% 0%


46% 52% 1% 0% 0%


49% 50% 0% 0% 0%


37% Satisfied

0% Dissatisfied



44% Satisfied

1% Dissatisfied



11% Yes

89% No















14% None of these






0% 0% 0% 8% 92%





1% 19% 1% 3% 76%


1% 22% 1% 1% 75%


10% 4% 0% 6% 81%



0% 3% 0% 46% 51%


1% 3% 6% 3% 86%


0% 0% 0% 0% 100%


0% 21% 0% 18% 61%


79% Yes

21% No






11% Work commitments


49% Not interested


0% Fear of crime


0% Affordability


3% Transport issues

0% Other (specify)



Strongly agree

Tend to agree


Tend to disagree

Strongly disagree

No opinion


4% 24% 30% 12% 2% 27%


6% 31% 28% 8% 1% 25%



Yes No Don't know




45% Good

18% Fair

4% Poor

1% Very poor

0% Don't know



49% 1-3 days a week


10% Never


33% Used to smoke

49% Never smoked



38% Weekly

21% Monthly


16% Never

2% Don’t know


None of the time




0% 10% 63% 25% 2%




0% 0% 42% 45% 14%



0% 1% 31% 52% 17%



0% 1% 44% 43% 12%


0% 0% 22% 53% 24%




0% 0% 25% 45% 30%



0% 2% 37% 42% 20%



37% 1=Not at all

47% 2

12% 3

0% 4

2% 5

2% 6=A great deal

1% Don't know


40% Strongly agree

47% Tend to agree

3% Tend to disagree


10% Don’t know


91% None





0% School



0% Other





66% Very safe

33% Fairly safe

1% A bit unsafe

0% Very unsafe

0% Don’t know






67% 23% 8% 0% 2%


46% 26% 14% 1% 12%


1% Decreased a lot




1% Increased a lot

21% Don't know







0% Internet sites


23% Other

0% Don't know



41% Don't know


0% Immigrants

19% Alcohol/ Drugs

6% Nothing


5% Unemployment

0% Prostitution








0% Other

8% Gangs/ youths


89% Not at all

10% A little


0% Quite a lot

0% A great deal








68% Yes

20% No



35% No savings


14% £1,000 or more

10% Don’t know






22% Cost of food






4% Manage very well






3% Refused

4% Don’t know








0% Very satisfied

51% Satisfied


24% Dissatisfied



37% Satisfied


10% Dissatisfied



40% Satisfied


1% Dissatisfied







0% By e-mail



Very satisfied

Fairly satisfied


Very dissatisfied

Don’t know


66% 33% 0% 1% 0% 0%



63% 35% 0% 3% 0% 0%


61% 34% 3% 2% 0% 0%


61% 34% 3% 2% 0% 0%




Very satisfied

Fairly satisfied


Very dissatisfied

Don’t know



100% 0% 0% 0% 0% 0%


48% 0% 0% 52% 0% 0%


48% 0% 0% 52% 0% 0%



Very satisfied

Fairly satisfied


Very dissatisfied

Don’t know


50% 0% 50% 0% 0% 0%


50% 0% 50% 0% 0% 0%



86% No


Very satisfied

Fairly satisfied


Very dissatisfied



76% 22% 3% 0% 0% 0% 0%


71% 24% 5% 0% 0% 0% 0%


89% Yes

10% No

1% Don't know








27% Yes

73% No



33% Yes

67% No













0% Don't know







57% 37% 5%



69% 31% 1%



65% 31% 4%




64% 35% 2%


32% 1

59% 2

6% 3

3% 4

0% 5

0% 6


17% 1

8% 2


2% 3

0% 4

0% 5


Less than 3 years 51% 42% 7% 0% 0% 0%

3-5 years 63% 34% 3% 0% 0% 0%

6-15 years 61% 30% 6% 3% 0% 0%


58% 2

6% 3

3% 4

0% 5

0% 6


52% Female


21% 25-34

9% 35-44

15% 45-54

6% 55-59

13% 60-64

17% 65-74

9% 75+


45% 1

11% 2

0% 3

0% 4 or more

44% None


80% No









25% Other condition

0% Don’t know



19% Roman Catholic

1% Other Christian

0% Buddhist

0% Hindu

0% Jewish

0% Muslim

0% Sikh

0% Another religion



0% English

0% Welsh

0% Northern Irish

0% British

0% Irish

0% Gypsy/ Traveller

1% Polish












0% Arab


0% Refused

0% Don’t know



9% £100-199 per week / £5,200 - £10,399 per year

12% £200-299 per week / £10,400-£15,599 per year

12% £300-399 per week / £15,600-£20,199 per year

1% £400-£499 per week / £20,800 - £25,999 per year


1% £500-£599 per week / £26,000 - £31,199 per year


21% Don't Know



Lochee Results

1.

Citizen Survey 2012 - Lochee






0% Stobswell

30% No CRA
















46% Quiet/ peaceful


2% Central location

1% Other

1% None/ nothing

2% Don't know



1% Safe


0% Everything





11% Drug problems




0% Poor shops

0% Vandalism

4% Other

60% None/ nothing

0% Lack of security

7% Don't know







6% 1-2 years

11% 3-5 years

10% 6-10 years

46% Over 10 years


1% Don't know




65% No change

17% Don't know



0% Less vandalism


14% Improved schools


14% Improved shops




15% Other

0% Not sure


0% Less crime





0% Poorer shops

0% More vandalism







2% Other

0% Not sure

2% More crime






0% Parking




47% Very good

51% Fairly good

1% Fairly poor

0% Very poor

0% No opinion


7% 1-2 years

16% 3-5 years

13% 6-10 years

46% Over 10 years


0% Don't know







0% Other



52% Fairly good

9% Average

1% Fairly poor

0% Very poor

0% Don't know



Very Dissatisfied




Fire service 62% 28% 1% 0% 9%


Local Schools 40% 29% 1% 0% 30%








Library 47% 37% 0% 0% 16%




Local shops 57% 40% 1% 0% 1%



59% 36% 1% 1% 2%





Fire service 77% 20% 1% 0% 1%


Local Schools 61% 20% 1% 0% 17%








Library 70% 27% 0% 0% 2%




Local shops 74% 23% 1% 0% 2%




76% 21% 1% 1% 1%



Very dissatisfied

Don’t know





25% 48% 23% 3% 1%


35% 55% 8% 1% 1%


38% 57% 3% 1% 1%


37% 51% 7% 0% 4%


44% 49% 6% 0% 1%


55% Satisfied

1% Dissatisfied



54% Satisfied

1% Dissatisfied



14% Yes

86% No















7% None of these






3% 16% 3% 8% 70%





3% 27% 7% 4% 58%


3% 24% 9% 3% 61%


2% 13% 4% 7% 75%



0% 1% 0% 39% 60%


0% 1% 1% 6% 91%


0% 2% 0% 4% 93%


0% 4% 0% 3% 93%


73% Yes

27% No






10% Work commitments


53% Not interested


0% Fear of crime


0% Affordability


0% Transport issues

0% Other (specify)



Strongly agree

Tend to agree


Tend to disagree

Strongly disagree

No opinion


0% 20% 33% 21% 6% 20%


2% 26% 30% 17% 5% 20%



Yes No Don't know




50% Good

20% Fair

9% Poor

0% Very poor

0% Don't know



35% 1-3 days a week


12% Never


27% Used to smoke

39% Never smoked



29% Weekly

26% Monthly


18% Never

1% Don’t know


None of the time




6% 15% 40% 27% 12%




2% 8% 39% 37% 13%



1% 8% 29% 45% 17%



0% 8% 35% 38% 20%


0% 6% 25% 41% 28%




0% 3% 26% 40% 31%



0% 4% 37% 38% 21%



35% 1=Not at all

36% 2

14% 3

4% 4

1% 5

1% 6=A great deal

9% Don't know


38% Strongly agree

45% Tend to agree

7% Tend to disagree


9% Don’t know


88% None





0% School



1% Other





50% Very safe

48% Fairly safe

2% A bit unsafe

0% Very unsafe

0% Don’t know






67% 27% 6% 0% 0%


37% 33% 17% 4% 9%


1% Decreased a lot




1% Increased a lot

15% Don't know







0% Internet sites


13% Other

0% Don't know



32% Don't know


0% Immigrants

23% Alcohol/ Drugs

10% Nothing


8% Unemployment

0% Prostitution








4% Other

9% Gangs/ youths


66% Not at all

31% A little


2% Quite a lot

0% A great deal








67% Yes

23% No



40% No savings


8% £1,000 or more

6% Don’t know






26% Cost of food






5% Manage very well






4% Refused

2% Don’t know



9% Seek information





12% Very satisfied

11% Satisfied


52% Dissatisfied



74% Satisfied


8% Dissatisfied



45% Satisfied


0% Dissatisfied







3% By e-mail



Very satisfied

Fairly satisfied


Very dissatisfied

Don’t know


48% 42% 5% 3% 0% 2%



48% 45% 5% 0% 0% 2%


48% 47% 3% 0% 0% 2%


44% 51% 2% 2% 0% 2%




Very satisfied

Fairly satisfied


Very dissatisfied

Don’t know



0% 95% 5% 0% 0% 0%


0% 89% 11% 0% 0% 0%


0% 84% 5% 11% 0% 0%



Very satisfied

Fairly satisfied


Very dissatisfied

Don’t know


61% 39% 0% 0% 0% 0%


42% 58% 0% 0% 0% 0%



76% No


Very satisfied

Fairly satisfied


Very dissatisfied



47% 47% 4% 1% 0% 0% 0%


44% 44% 11% 1% 0% 0% 0%


91% Yes

7% No

2% Don't know








41% Yes

59% No



49% Yes

51% No













0% Don't know







62% 34% 4%



77% 21% 2%



69% 27% 4%




69% 30% 2%


29% 1

57% 2

10% 3

4% 4

0% 5

0% 6


17% 1

13% 2


1% 3

1% 4

0% 5


Less than 3 years 63% 32% 5% 0% 0% 0%

3-5 years 67% 22% 9% 2% 0% 0%

6-15 years 48% 31% 18% 2% 0% 0%


56% 2

11% 3

5% 4

0% 5

0% 6


54% Female


18% 25-34

12% 35-44

18% 45-54

8% 55-59

9% 60-64

12% 65-74

12% 75+


47% 1

17% 2

1% 3

1% 4 or more

34% None


74% No









13% Other condition

3% Don’t know



17% Roman Catholic

1% Other Christian

0% Buddhist

0% Hindu

0% Jewish

0% Muslim

0% Sikh

1% Another religion



1% English

0% Welsh

0% Northern Irish

3% British

2% Irish

0% Gypsy/ Traveller

0% Polish












0% Arab


0% Refused

0% Don’t know



7% £100-199 per week / £5,200 - £10,399 per year

5% £200-299 per week / £10,400-£15,599 per year

4% £300-399 per week / £15,600-£20,199 per year

2% £400-£499 per week / £20,800 - £25,999 per year


2% £500-£599 per week / £26,000 - £31,199 per year


14% Don't Know



East End Results

1.

Citizen Survey 2012 - East End






0% Stobswell

34% No CRA
















45% Quiet/ peaceful


3% Central location

1% Other

2% None/ nothing

5% Don't know



2% Safe


1% Everything


Q2 What do you like least about living in this neighbourhood?


2% Littering/ dirty/ dog fouling


6% Drug problems




0% Poor shops

1% Vandalism

3% Other

58% None/ nothing

0% Lack of security

14% Don't know







5% 1-2 years

9% 3-5 years

11% 6-10 years

42% Over 10 years


0% Don't know




74% No change

11% Don't know



6% Less vandalism


8% Improved schools


0% Improved shops




0% Other

8% Not sure


7% Less crime


Q5 In what ways do you think it has changed? (GOT WORSE)


0% Lack of parks/ open spaces


0% Poorer shops

0% More vandalism







3% Other

7% Not sure

3% More crime






3% Parking




57% Very good

41% Fairly good

1% Fairly poor

1% Very poor

0% No opinion


4% 1-2 years

10% 3-5 years

17% 6-10 years

53% Over 10 years


0% Don't know







0% Other


30% Fairly good

11% Average


0% Fairly poor

0% Very poor

0% Don't know



Very Dissatisfied




Fire service 44% 25% 0% 0% 31%


Local Schools 47% 21% 1% 0% 31%








Library 37% 21% 0% 0% 41%




Local shops 66% 32% 1% 0% 1%



68% 30% 0% 0% 1%





Fire service 77% 18% 0% 0% 5%










Library 83% 15% 0% 0% 1%




Local shops 81% 18% 0% 0% 1%



84% 15% 0% 0% 1%




Very dissatisfied

Don’t know





35% 35% 23% 5% 1%


55% 33% 9% 2% 1%


51% 42% 6% 0% 1%


54% 27% 13% 5% 1%


51% 33% 13% 1% 1%


41% Satisfied

2% Dissatisfied



45% Satisfied

1% Dissatisfied



8% Yes

92% No















10% None of these






6% 18% 0% 0% 76%





1% 29% 0% 1% 70%


2% 22% 5% 0% 71%


0% 13% 0% 1% 86%



0% 0% 0% 38% 62%


0% 0% 0% 10% 90%


0% 0% 0% 7% 93%


0% 0% 0% 9% 91%


79% Yes

21% No






0% Work commitments


59% Not interested


0% Fear of crime


15% Affordability


0% Transport issues

0% Other (specify)



Strongly agree

Tend to agree


Tend to disagree

Strongly disagree

No opinion


3% 32% 22% 20% 4% 19%


5% 31% 24% 15% 0% 24%



Yes No Don't know




32% Good

11% Fair

7% Poor

0% Very poor

0% Don't know



48% 1-3 days a week


12% Never


36% Used to smoke

42% Never smoked



35% Weekly

15% Monthly


19% Never

1% Don’t know


None of the time




2% 12% 35% 40% 11%




1% 5% 46% 42% 6%



1% 3% 25% 38% 33%



0% 5% 27% 28% 40%


0% 3% 27% 25% 44%




0% 3% 21% 29% 47%



0% 3% 40% 35% 22%



63% 1=Not at all

17% 2

11% 3

2% 4

0% 5

0% 6=A great deal

7% Don't know


56% Strongly agree

21% Tend to agree

15% Tend to disagree


7% Don’t know


87% None





4% School



0% Other





59% Very safe

39% Fairly safe

1% A bit unsafe

0% Very unsafe

1% Don’t know






78% 17% 4% 0% 1%


44% 29% 16% 2% 9%


0% Decreased a lot




1% Increased a lot

31% Don't know







8% Internet sites


37% Other

0% Don't know



39% Don't know


0% Immigrants

25% Alcohol/ Drugs

6% Nothing


12% Unemployment

0% Prostitution








2% Other

5% Gangs/ youths


78% Not at all

21% A little


1% Quite a lot

0% A great deal








81% Yes

14% No



48% No savings


11% £1,000 or more

0% Don’t know






38% Cost of food






2% Manage very well






1% Refused

1% Don’t know



7% Seek information





29% Very satisfied

30% Satisfied


20% Dissatisfied



59% Satisfied


5% Dissatisfied



22% Satisfied


0% Dissatisfied







1% By e-mail



Very satisfied

Fairly satisfied


Very dissatisfied

Don’t know


68% 30% 2% 0% 0% 1%



68% 31% 0% 1% 0% 1%


67% 31% 1% 1% 0% 1%


68% 30% 1% 1% 0% 1%




Very satisfied

Fairly satisfied


Very dissatisfied

Don’t know



62% 28% 10% 0% 0% 0%


62% 28% 10% 0% 0% 0%


62% 28% 10% 0% 0% 0%



Very satisfied

Fairly satisfied


Very dissatisfied

Don’t know


49% 26% 0% 0% 0% 25%


13% 50% 0% 12% 0% 25%



68% No


Very satisfied

Fairly satisfied


Very dissatisfied



41% 50% 4% 5% 0% 0% 0%


41% 47% 7% 3% 0% 0% 2%


83% Yes

15% No

2% Don't know








47% Yes

53% No



51% Yes

49% No













0% Don't know







68% 27% 4%



76% 21% 3%



63% 33% 4%




58% 40% 3%


24% 1

55% 2

15% 3

6% 4

0% 5

0% 6


21% 1

13% 2


2% 3

0% 4

0% 5


Less than 3 years 63% 30% 7% 0% 0% 0%

3-5 years 64% 32% 4% 0% 0% 0%

6-15 years 44% 42% 14% 0% 0% 0%


54% 2

15% 3

6% 4

0% 5

0% 6


55% Female


14% 25-34

16% 35-44

16% 45-54

7% 55-59

7% 60-64

15% 65-74

10% 75+


47% 1

19% 2

2% 3

0% 4 or more

31% None


81% No









21% Other condition

2% Don’t know



11% Roman Catholic

1% Other Christian

0% Buddhist

0% Hindu

0% Jewish

1% Muslim

0% Sikh

0% Another religion



1% English

0% Welsh

0% Northern Irish

3% British

0% Irish

0% Gypsy/ Traveller

0% Polish












0% Arab


0% Refused

0% Don’t know



5% £100-199 per week / £5,200 - £10,399 per year

4% £200-299 per week / £10,400-£15,599 per year

5% £300-399 per week / £15,600-£20,199 per year

5% £400-£499 per week / £20,800 - £25,999 per year


2% £500-£599 per week / £26,000 - £31,199 per year


10% Don't Know



North East Results

1.

Citizen Survey 2012 - North East






0% Stobswell

36% No CRA
















40% Quiet/ peaceful


1% Central location

1% Other

3% None/ nothing

3% Don't know



8% Safe


0% Everything





3% Drug problems




2% Poor shops

1% Vandalism

2% Other

63% None/ nothing

0% Lack of security

15% Don't know







7% 1-2 years

19% 3-5 years

13% 6-10 years

40% Over 10 years


0% Don't know




72% No change

16% Don't know



0% Less vandalism


5% Improved schools


0% Improved shops




6% Other

27% Not sure


0% Less crime





0% Poorer shops

14% More vandalism







5% Other

0% Not sure

0% More crime






0% Parking




59% Very good

36% Fairly good

3% Fairly poor

1% Very poor

1% No opinion


8% 1-2 years

22% 3-5 years

12% 6-10 years

36% Over 10 years


0% Don't know







0% Other



43% Fairly good

5% Average

1% Fairly poor

0% Very poor

0% Don't know



Very Dissatisfied




Fire service 64% 32% 0% 0% 5%


Local Schools 48% 14% 0% 0% 38%








Library 50% 28% 0% 0% 21%




Local shops 54% 40% 4% 0% 1%



33% 42% 3% 3% 20%





Fire service 68% 18% 0% 0% 14%


Local Schools 55% 25% 0% 0% 20%








Library 49% 42% 2% 0% 7%




Local shops 55% 41% 2% 0% 2%




37% 44% 1% 0% 18%



Very dissatisfied

Don’t know





32% 52% 14% 3% 0%


59% 39% 1% 0% 0%


58% 41% 1% 0% 0%


50% 47% 0% 0% 3%


47% 45% 3% 4% 1%


47% Satisfied

2% Dissatisfied



56% Satisfied

2% Dissatisfied



13% Yes

87% No















14% None of these






0% 6% 0% 0% 94%





0% 28% 4% 3% 65%


0% 22% 3% 10% 65%


2% 5% 0% 3% 89%



0% 0% 0% 60% 40%


0% 9% 2% 6% 83%


0% 0% 0% 0% 100%


0% 0% 0% 0% 100%


68% Yes

32% No






0% Work commitments


61% Not interested


0% Fear of crime


2% Affordability


0% Transport issues

0% Other (specify)



Strongly agree

Tend to agree


Tend to disagree

Strongly disagree

No opinion


0% 14% 17% 30% 6% 33%


1% 18% 20% 20% 2% 39%



Yes No Don't know


A dentist 95% 3% 3%


28% Good

31% Fair

8% Poor

1% Very poor

0% Don't know



35% 1-3 days a week


23% Never


31% Used to smoke

45% Never smoked



28% Weekly

19% Monthly


34% Never

1% Don’t know


None of the time




0% 7% 77% 15% 0%




0% 1% 44% 48% 6%



0% 1% 40% 55% 5%



0% 1% 55% 42% 2%


0% 1% 33% 56% 10%




0% 0% 30% 56% 14%



0% 2% 61% 37% 0%



48% 1=Not at all

37% 2

7% 3

1% 4

1% 5

0% 6=A great deal

7% Don't know


28% Strongly agree

54% Tend to agree

14% Tend to disagree


4% Don’t know


97% None





0% School



0% Other





61% Very safe

35% Fairly safe

3% A bit unsafe

0% Very unsafe

0% Don’t know






84% 14% 2% 0% 1%


27% 36% 19% 6% 11%


0% Decreased a lot




3% Increased a lot

9% Don't know







0% Internet sites


34% Other

0% Don't know



32% Don't know


0% Immigrants

25% Alcohol/ Drugs

11% Nothing


9% Unemployment

0% Prostitution








2% Other

6% Gangs/ youths


88% Not at all

11% A little


2% Quite a lot

0% A great deal








79% Yes

15% No



39% No savings


8% £1,000 or more

1% Don’t know






20% Cost of food






4% Manage very well






10% Refused

3% Don’t know








100%

Very satisfied

0% Satisfied


0% Dissatisfied



17% Satisfied


2% Dissatisfied



27% Satisfied


2% Dissatisfied







2% By e-mail



Very satisfied

Fairly satisfied


Very dissatisfied

Don’t know


84% 16% 0% 0% 0% 0%



80% 18% 0% 1% 0% 0%


79% 20% 1% 0% 0% 0%


82% 15% 0% 1% 1% 0%




Very satisfied

Fairly satisfied


Very dissatisfied

Don’t know



66% 20% 0% 0% 0% 14%


80% 20% 0% 0% 0% 0%


80% 20% 0% 0% 0% 0%



Very satisfied

Fairly satisfied


Very dissatisfied

Don’t know


100% 0% 0% 0% 0% 0%


100% 0% 0% 0% 0% 0%



75% No


Very satisfied

Fairly satisfied


Very dissatisfied



95% 1% 4% 0% 0% 0% 0%


95% 1% 4% 0% 0% 0% 0%


93% Yes

5% No

2% Don't know








24% Yes

76% No



32% Yes

68% No













0% Don't know







54% 42% 4%



66% 33% 2%



57% 35% 8%




62% 30% 7%


27% 1

64% 2

8% 3

1% 4

0% 5

0% 6


20% 1

15% 2


0% 3

0% 4

0% 5


Less than 3 years 65% 35% 0% 0% 0% 0%

3-5 years 61% 29% 10% 0% 0% 0%

6-15 years 50% 39% 10% 0% 1% 0%


65% 2

7% 3

1% 4

0% 5

0% 6


53% Female


25% 25-34

5% 35-44

13% 45-54

11% 55-59

21% 60-64

10% 65-74

7% 75+


46% 1

9% 2

0% 3

0% 4 or more

45% None


69% No









11% Other condition

0% Don’t know



18% Roman Catholic

0% Other Christian

0% Buddhist

0% Hindu

0% Jewish

0% Muslim

0% Sikh

0% Another religion



0% English

0% Welsh

0% Northern Irish

0% British

0% Irish

0% Gypsy/ Traveller

0% Polish












0% Arab


0% Refused

0% Don’t know



7% £100-199 per week / £5,200 - £10,399 per year

14% £200-299 per week / £10,400-£15,599 per year

15% £300-399 per week / £15,600-£20,199 per year

5% £400-£499 per week / £20,800 - £25,999 per year


2% £500-£599 per week / £26,000 - £31,199 per year


12% Don't Know



Strathmartine Results

1.

Citizen Survey 2012 - Strathmartine






0% Stobswell

36% No CRA
















45% Quiet/ peaceful


1% Central location

0% Other

1% None/ nothing

8% Don't know



1% Safe


0% Everything


Q2 What do you like least about living in this neighbourhood?


1% Littering/ dirty/ dog fouling


2% Drug problems




0% Poor shops

1% Vandalism

2% Other

65% None/ nothing

0% Lack of security

17% Don't know







3% 1-2 years

7% 3-5 years

8% 6-10 years

46% Over 10 years


1% Don't know




85% No change

7% Don't know



0% Less vandalism


0% Improved schools


0% Improved shops




0% Other

0% Not sure


9% Less crime


Q5 In what ways do you think it has changed? (GOT WORSE)


0% Lack of parks/ open spaces


0% Poorer shops

6% More vandalism







7% Other

0% Not sure

6% More crime






0% Parking




64% Very good

34% Fairly good

1% Fairly poor

1% Very poor

0% No opinion


5% 1-2 years

18% 3-5 years

29% 6-10 years

37% Over 10 years


0% Don't know







0% Other


29% Fairly good

5% Average


0% Fairly poor

0% Very poor

0% Don't know



Very Dissatisfied




Fire service 52% 33% 0% 0% 15%


Local Schools 56% 30% 0% 0% 12%








Library 36% 45% 0% 0% 18%




Local shops 52% 39% 6% 2% 1%



40% 44% 0% 0% 16%





Fire service 68% 14% 0% 0% 17%










Library 61% 35% 0% 0% 4%




Local shops 61% 34% 3% 0% 2%



54% 29% 0% 0% 17%




Very dissatisfied

Don’t know





35% 42% 20% 3% 0%


46% 50% 4% 0% 0%


45% 52% 3% 0% 0%


41% 54% 0% 0% 5%


35% 61% 2% 0% 3%


35% Satisfied

1% Dissatisfied



33% Satisfied

1% Dissatisfied



13% Yes

87% No















16% None of these






0% 0% 0% 0% 100%





1% 31% 1% 5% 62%


0% 27% 0% 6% 68%


0% 4% 0% 7% 90%



1% 0% 1% 52% 46%


0% 11% 0% 7% 82%


0% 0% 0% 13% 87%


0% 0% 0% 27% 73%


83% Yes

17% No






0% Work commitments


22% Not interested


0% Fear of crime


26% Affordability


0% Transport issues

0% Other (specify)



Strongly agree

Tend to agree


Tend to disagree

Strongly disagree

No opinion


2% 32% 26% 5% 2% 32%


3% 34% 25% 3% 1% 35%



Yes No Don't know




35% Good

11% Fair

9% Poor

1% Very poor

0% Don't know



52% 1-3 days a week


9% Never


29% Used to smoke

49% Never smoked



34% Weekly

25% Monthly


21% Never

1% Don’t know


None of the time




0% 5% 49% 35% 11%




0% 0% 43% 49% 7%



0% 0% 23% 51% 26%



0% 0% 27% 45% 27%


0% 1% 15% 46% 39%




0% 0% 16% 39% 45%



0% 0% 25% 59% 17%



45% 1=Not at all

45% 2

6% 3

2% 4

1% 5

0% 6=A great deal

0% Don't know


48% Strongly agree

45% Tend to agree

1% Tend to disagree


6% Don’t know


92% None





4% School



0% Other





64% Very safe

34% Fairly safe

1% A bit unsafe

0% Very unsafe

1% Don’t know






60% 33% 6% 0% 1%


40% 36% 10% 1% 13%


0% Decreased a lot




1% Increased a lot

15% Don't know







0% Internet sites


58% Other

0% Don't know



50% Don't know


0% Immigrants

24% Alcohol/ Drugs

1% Nothing


5% Unemployment

0% Prostitution








0% Other

4% Gangs/ youths


94% Not at all

6% A little


0% Quite a lot

0% A great deal








63% Yes

23% No



42% No savings


16% £1,000 or more

7% Don’t know






20% Cost of food






3% Manage very well






2% Refused

2% Don’t know



9% Seek information





16% Very satisfied

27% Satisfied


14% Dissatisfied



64% Satisfied


0% Dissatisfied



11% Satisfied


0% Dissatisfied







1% By e-mail



Very satisfied

Fairly satisfied


Very dissatisfied

Don’t know


81% 19% 0% 0% 0% 0%



82% 18% 0% 0% 0% 0%


75% 25% 0% 0% 0% 0%


74% 26% 0% 0% 0% 0%




Very satisfied

Fairly satisfied


Very dissatisfied

Don’t know



52% 30% 0% 0% 0% 18%


35% 30% 17% 0% 0% 18%


35% 30% 17% 0% 0% 18%



Very satisfied

Fairly satisfied


Very dissatisfied

Don’t know


46% 28% 0% 0% 0% 27%


0% 73% 0% 0% 0% 27%



80% No


Very satisfied

Fairly satisfied


Very dissatisfied



46% 39% 13% 0% 0% 2% 0%


46% 39% 13% 0% 0% 2% 0%


92% Yes

8% No

0% Don't know








47% Yes

53% No



42% Yes

58% No













2% Don't know







64% 35% 1%



52% 46% 2%



52% 42% 7%




44% 55% 2%


25% 1

65% 2

7% 3

3% 4

0% 5

0% 6


19% 1

20% 2


3% 3

1% 4

0% 5


Less than 3 years 53% 32% 15% 0% 0% 0%

3-5 years 51% 41% 8% 0% 0% 0%

6-15 years 61% 29% 10% 1% 0% 0%


64% 2

7% 3

3% 4

0% 5

0% 6


54% Female


20% 25-34

21% 35-44

15% 45-54

6% 55-59

8% 60-64

15% 65-74

7% 75+


55% 1

14% 2

0% 3

0% 4 or more

31% None


85% No









4% Other condition

0% Don’t know



19% Roman Catholic

0% Other Christian

0% Buddhist

0% Hindu

0% Jewish

1% Muslim

0% Sikh

0% Another religion



1% English

0% Welsh

0% Northern Irish

0% British

0% Irish

0% Gypsy/ Traveller

1% Polish












0% Arab


0% Refused

0% Don’t know



4% £100-199 per week / £5,200 - £10,399 per year

9% £200-299 per week / £10,400-£15,599 per year

5% £300-399 per week / £15,600-£20,199 per year

3% £400-£499 per week / £20,800 - £25,999 per year


0% £500-£599 per week / £26,000 - £31,199 per year


26% Don't Know



Appendix 2

Survey Questionnaire


Project number P502

Project name Dundee Citizen Survey 2012

[INTERVIEWER: CLOSE INTERVIEW BY READING OUT STATEMENT]

“Thank you very much for your help. Can I assure you once again that the information you have given will

be treated as absolutely confidential and will only be used for the purposes of genuine market research.”

INTERVIEWER DECLARATION: I declare that this interview was carried out according to instructions, within the Market Research Society’s

Code of Conduct, and that the respondent was not previously known to me.

Interviewer No: Name:

Questionnaire No Signature:

On quota: Date:

Edited by: Duration

Backchecked by:

Respondent name

Record in capitals

Address

Record in capitals

Postcode

Record in capitals

Telephone Number


SQ1 Community regeneration area:

Ardler, St Mary's and Kirkton 1

Beechwood, Lochee, Menzieshill and Charleston 2

Coldside and Maryfield 3

Fintry, Whitfield and Mill O Mains 4

Mid Craigie, Linlathen and Douglas 5

Stobswell 6

SQ2 Ward

Dundee City West End 1

Dundee City – Maryfield 2

Dundee City - The Ferry 3

Dundee City - Coldside 4

Dundee City - Lochee 5

Dundee City - East End 6

Dundee City - North East 7

Dundee City - Strathmartine 8

INTERVIEWER: READ OUT Hello, my name is ……… (show badge) I’m carrying out a survey on behalf of Dundee City Council/Dundee Partnership. You have been selected at random for this survey, and I wonder if I could ask you some questions about your satisfaction with your neighbourhood, health and public services? It should take approximately 20 minutes, and all the answers you give will be kept completely confidential. Can you spare the time just now to complete the questionnaire with me?

SECTION 1: YOUR HOUSE AND NEIGHBOURHOOD

1. The first few questions are about this neighbourhood. What do you like best about living in this

neighbourhood? [INTERVIEWER: PROBE FULLY]

2. What do you like least about living in this neighbourhood? [INTERVIEWER: PROBE FULLY]

3. How long have you lived in this neighbourhood?

Up to one year 1

GO TO Q4

1-2 years 2

3-5 years 3

6-10 years 4

Over 10 years 5

Always lived there 6

Don't know 7


4. Could you please tell me if you think this neighbourhood has changed over the past 5

years, or since you've been living here if it's less than 5 years?

Yes - has got better 1 GO TO Q5

Yes - has got worse 2

No change 3 GO TO Q6

Don't know 4

5. In what ways do you think it has changed? [INTERVIEWER: PROBE FULLY]

6. SHOWCARD Thinking now about the neighbourhood you live in, how would you rate it

as a place to live?

Very good 1

GO TO Q7

Fairly good 2

Fairly poor 3

Very poor 4

No opinion 5

7. How long have you lived in this house/ flat?

Up to one year 1

GO TO Q8

1-2 years 2

3-5 years 3

6-10 years 4

Over 10 years 5

Always lived there 6

Don't know 7

8. SHOWCARD Please tell me which of the descriptions on this card best describes your

house/ flat? SELECT ONE ONLY

Rented from the Council 1

GO TO Q9

Rented from a housing association 2

Rented from a private landlord 3

Owned by you (not ex Council) 4

Owned by you (ex Council) 5

Other (please specify)

6

9. SHOWCARD Overall, how do you rate the general condition of this (your) house / flat?

Very good 1

GO TO Q10

Fairly good 2

Average 3

Fairly poor 4

Very poor 5

Don’t know 6


SECTION 2: LOCAL AREA AND SERVICES

10. SHOWCARD . Looking at this card, please state how satisfied or dissatisfied you are with the

following services and facilities in your local area?

11. SHOWCARD . And, looking at this card, how easy is it for you to access those services and facilities

in your local area?

Q10 Q11

Very

Satis.

Fairly

Satis.

Fairly

Dissatis.

Very

Dissatis

Doesn't'

exist/

never

used

Very

easy

Fairly

easy

Fairly

difficult

Very

Difficult

Doesn't

exist/

never

used

Local Health

services 1 2 3 4 5 1 2 3 4 5

Police service 1 2 3 4 5 1 2 3 4 5

Fire service 1 2 3 4 5 1 2 3 4 5

Refuse collection 1 2 3 4 5 1 2 3 4 5

Local Schools 1 2 3 4 5 1 2 3 4 5

Social care/social work services

1 2 3 4 5 1 2 3 4 5

Social housing 1 2 3 4 5 1 2 3 4 5

Employment and

advice services 1 2 3 4 5 1 2 3 4 5

Public transport 1 2 3 4 5 1 2 3 4 5

Street cleaning 1 2 3 4 5 1 2 3 4 5

Sports and

leisure facilities 1 2 3 4 5 1 2 3 4 5

Community

centre 1 2 3 4 5 1 2 3 4 5

Library 1 2 3 4 5 1 2 3 4 5

Parks and open

spaces 1 2 3 4 5 1 2 3 4 5

Local phone

boxes 1 2 3 4 5 1 2 3 4 5

Local youth

facilities 1 2 3 4 5 1 2 3 4 5

Local shops 1 2 3 4 5 1 2 3 4 5

Community

Warden

Service

1 2 3 4 5 1 2 3 4 5

Access to free

cash machine/

auto teller

1 2 3 4 5 1 2 3 4 5


12. S SHOWCARD . Looking at this card, how satisfied are you with the following in this

neighbourhood?

Very

satisfied

Fairly

satisfied

Fairly

dissatisfied

Very

dissatisfied

Don’t

know

Children's Play Areas 1 2 3 4 5

Cleanliness of Streets 1 2 3 4 5

Shopping Facilities 1 2 3 4 5

Condition of roads, pavements and street lighting 1 2 3 4 5

Quality and maintenance of open spaces 1 2 3 4 5

Cleanliness of the area around your home 1 2 3 4 5

The built environment (e.g. buildings, heritage etc) 1 2 3 4 5

The natural environment (e.g. parks, open spaces,

countryside etc) 1 2 3 4 5

13. SHOWCARD Overall, how satisfied are you with the quality of life in this

neighbourhood?

Very satisfied 1

GO TO Q14 Satisfied 2

Dissatisfied 3

Very dissatisfied 4

14. SHOWCARD Overall, how satisfied are you with the quality of life in Dundee?

Very satisfied 1

GO TO Q15 Satisfied 2

Dissatisfied 3

Very dissatisfied 4

SECTION 3: COMMUNITY PARTICIPATION

15. SHOWCARD Looking at this showcard, can you tell me if you have undertaken

any work or activities on a voluntary basis for any of these types of groups or

organisations at any time in the last 12 months? [INTERVIEWER USE

SHOWCARD AS A PROMPT FOR GROUPS/ ORGANISATIONS]

Yes 1 GO TO Q16

No 2

Children’s group – e.g. playgroup, mothers and toddlers

Children’s activities associated with schools

Youth groups / children’s activities outside of school

Coaching or organising sport or exercise

Church, religion or faith-based group

Caring organisation – e.g. helping older people or those with disabilities

Local community group / neighbourhood association / community council

Tenants group / residents association

Trade union

Public service – e.g. school, hospital, police, local government service

Professional society

Safety / first aid

The environment / animals

Justice / human rights

Hobbies / recreation / arts / social club


16. S I am going to read out some examples of community activities and organisations.

A)Can you tell me firstly, if you are aware of any of these in this area? MULTI

B) SHOWCARD And then, if you are aware, how often do you, or anyone living in your

home, take part in activities like these? Please take your answer from this card.

A) B) Take Part

Aware Daily Weekly Monthly Seldom Never

After school/children's clubs 1 1 2 3 4 5

Youth clubs/projects or drop-in centres 2 1 2 3 4 5

Voluntary Youth Organisations 3 1 2 3 4 5

Youth Information Services 4 1 2 3 4 5

Other Youthwork activities 5 1 2 3 4 5

Organised Sporting activities/ classes/clubs 6 1 2 3 4 5

Organised Social/Leisure activities/classes/clubs 7 1 2 3 4 5

Learning groups or adult education classes 8 1 2 3 4 5

Self-help or social care groups 9 1 2 3 4 5

Community Festivals/ Events eg Gala Day 10 1 2 3 4 5

Community Council or Neighbourhood Group 11 1 2 3 4 5

Community Regeneration Forum or Group 12 1 2 3 4 5

Local Consultation Activities or Events 13 1 2 3 4 5

17. SHOWCARD Looking at this showcard which lists a range of cultural activities

and events, in the last 12 months have you taken part in or visited any of these

listed in Dundee? [INTERVIEWER USE SHOWCARD AS A PROMPT]

Yes 1 Go to Q18

No 2

SHOWCARD

Film at cinema or other venue

Exhibition or collection of art, photography or sculpture

Craft exhibition

Event connected with books or writing

Street arts (art in everyday surroundings like streets, parks or shopping centre)

Culturally specific festival

Play, drama or other theatrical performance eg musical or pantomime

Attended a live music event / performance

Participated in dance or visited a Ballet/ contemporary dance/ other live dance event

Visited a Museum or Gallery

Place of historical or archeological interest

Done crafts such as textile, wood, pottery etc..

Photography as an artistic activity ie not family or holiday snaps

Painting, drawing, printmaking or sculpture

Attended a library


INTERVIEWER: IF RESPONDENT NOT TAKEN PART IN ANY COMMUNITY ACTIVITIES,

ORGANISATIONS OR EVENTS/ PLACES AT Q15 /Q16/ Q17 ASK Q18, OTHERWISE GO TO Q19

18. If you have not taken part in any community activities or organisations, can you tell me

why this is?

Not enough time to participate 1

GO TO Q19

Childcare commitments 2

Caring commitments 3

Not confident of impact 4

Work commitments 5

Health / disability issues 6

Not interested 7

Don’t think I have anything to contribute 8

Fear of crime 9

Lack confidence in speaking up 10

Affordability 11

Not aware of any meetings/ opportunities to participate 12

Transport issues 13

Other (specify)

14

19. S SHOWCARD . Please tell me to what extent you agree or disagree with the

following statements (please take your response from this card):

Strongly

agree

Tend

to

agree

Neither

agree nor

disagree

Tend to

disagree

Strongly

disagree

No

opinion

I can influence decisions affecting my local

area

1 2 3 4 5 6

People in my community can influence

decisions affecting my local area

1 2 3 4 5 6

SECTION 4: HEALTH

20. The next few questions are about your health. First of all could you tell me whether you are registered with…

A) ….a GP or health centre? B)….a dentist?

YES NO DON’T KNOW

A GP or health centre 1 2 3

A dentist? 1 2 3

21. How good is your health overall?

Very good 1

GO TO Q22

Good 2

Fair 3

Poor 4

Very poor 5

Don't know 6

22. SHOWCARD (THIS CONTAINS DEFINITIONS OF PHYSICAL ACTIVITY)

In a typical week, how often do you undertake moderate physical activity for at least 30

minutes in a day?

4 days a week or more 1

GO TO Q23 1-3 days a week 2

Less than once a week 3

Never 4


23. Are you, or have you ever been, a smoker?

Currently smoke 1

GO TO Q24 Used to smoke 2

Never smoked 3

24. SHOWCARD How often do you have [8 FOR MEN/ 6 FOR WOMEN] or more alcoholic

drinks on one occasion?

Daily or almost daily 1

GO TO Q25

Weekly 2

Monthly 3

Less than monthly 4

Never 5

Don’t know 6

25. S SHOWCARD 9. I am going to read out statements about feelings and thoughts.

Please say which option best describes your experience over the last 2 weeks. Please

take your answer from this card

None of

the time Rarely

Some of

the time Often

All of

the time

I've been feeling optimistic about the future 1 2 3 4 5

I've been feeling useful 1 2 3 4 5

I've been feeling relaxed 1 2 3 4 5

I've been feeling interested in other people 1 2 3 4 5

I’ve had energy to spare 1 2 3 4 5

I’ve been dealing well with problems 1 2 3 4 5

I’ve been thinking clearly 1 2 3 4 5

I’ve been feeling good about myself 1 2 3 4 5

I’ve been feeling close to other people 1 2 3 4 5

I’ve been feeling confident 1 2 3 4 5

I’ve been able to make up my own mind about

things 1 2 3 4 5

I’ve been feeling loved 1 2 3 4 5

I’ve been interested in new things 1 2 3 4 5

I’ve been feeling cheerful 1 2 3 4 5

26. SHOWCARD On a scale of 1 to 6 where 1 is not at all and 6 is a great deal, to what

extent do you feel that people treat you unfairly?

1 - Not at all 1

GO TO Q27

2 2

3 3

4 4

5 5

6 – A great deal 6

Don’t know 7

27. SHOWCARD To what extent do you agree with the statement: ‘I could turn to friends/

relatives in this neighbourhood for support?

Strongly agree 1

GO TO Q28

Tend to agree 2

Tend to disagree 3

Strongly disagree 4

Don’t know 5


SECTION 5: EDUCATION

28. SHOWCARD Are you currently taking part in any of these forms of education/ classes

or training?

None 1 GO TO Q30

On the job training 2

An FE college course 3

A university based course 4

Distance learning/ Open University 5 GO TO Q29

School 6

Adult education or evening class 7

Help with reading, writing or use of numbers 8

Other 9

29. What type of qualification, if any, will this lead to. Would it lead to….

No qualification 1

GO TO Q30 A qualification at degree level or above 2

Another qualification 3

SECTION 6: COMMUNITY SAFETY

30. Taking everything into account how safe do you feel your neighbourhood is as a place

to live?

Very safe 1

GO TO Q31 Fairly safe 2

A bit unsafe 3

Very unsafe 4

Don’t know 5

31. S SHOWCARD . How safe do you feel when…

Very

safe

Fairly

safe

A bit

unsafe

Very

unsafe

Don’t

know

Alone in your home during the day 1 2 3 4 5

Alone in your home at night 1 2 3 4 5

Walking alone in your neighbourhood during the day 1 2 3 4 5

Walking alone in your neighbourhood after dark 1 2 3 4 5

32. Do you think that the amount of crime in your neighbourhood has increased or decreased over the past year?

Decreased a lot 1

GO TO Q34 Decreased a little 2

Remained the same 3

Increased a little 4 GO TO Q33

Increased a lot 5

Don’t know 6 GO TO Q34

33. If you feel crime has increased in your neighbourhood, what has influenced your opinion?

Personal experience of crime 1

GO TO Q34

Experience of family or friends 2

Talking to people in the area 3

Media – television, radio, paper 4

Social media internet sites eg Facebook, Twitter 5

Internet sites 6

Police or Council publications 7

Other 8


34. What, in your opinion, is the main factor which contributes most to the level of crime in your neighbourhood?

GO TO Q35

35. To what extent, if at all, does a fear of crime prevent you from taking part in your every day activities?

Not at all 1

GO TO Q36 A little 2

Quite a lot 3

A great deal 4

SECTION 7: MONEY MATTERS

[INTERVIEWER READ OUT] The next set of questions might seem very personal, but the Council is keen to

find about levels of financial inclusion and people's financial security, including their ability to ‘cushion’ life’s

unexpected problems. This includes being able to manage money effectively e.g. by having access to

appropriate financial services and products. Please be assured that your responses to the survey are

completely confidential

36. SHOWCARD Which of these accounts, if any, do you or your partner have? MULTI

Bank account 1

GO TO Q37

Building society account 2

Credit union account 3

Post Office card account 4

No, none of these 5

Prefer not to say 6

37. Do you have insurance for the contents of your house such as for furniture, electrical

goods etc?

Yes 1

GO TO Q38 No 2

Prefer not to say 3

38. Thinking about the total value of any savings or investments you have, at the moment

do you (or your partner) have total savings or investments worth £1,000 or more in any

combination of the places mentioned on this card, do you have less than £1,000 in

savings or investment or do you have no savings or investments at all? SINGLE CODE

No savings 1

GO TO Q39

Less than £1,000 2

£1,000 or more 3

Don’t know 4

Prefer not to say 5

39. S SHOWCARD Are you currently experiencing, or within the last year have you had

any difficulties with the following?

Mortgage or rent payments 1

GO TO Q40

Council tax payments 2

Loan or credit card payments 3

Cost of food 4

Cost of domestic energy bills 5

Vehicle fuel prices 6

None of the above 7

Prefer not to say 8


40. SHOWCARD Taking everything together, which of these phrases on this card best

describes how you and your household are managing financially these days? SINGLE

CODE

Manage very well 1

GO TO Q41

Manage quite well 2

Get by all right 3

Don’t manage very well 4

Have some deep financial difficulties 5

Are in deep financial trouble 6

Refused 7

Don’t know 8

SECTION 8: CONTACTING YOUR COUNCIL

41. When you last contacted Dundee City Council, was this contact to …? READ OUT

LIST. SINGLE CODE?

Make a complaint 1 GO TO Q42

Seek information 2 GO TO Q43

Request a service 3 GO TO Q44

Make a suggestion 4 GO TO Q45

Have never contacted the Council 5 GO TO Q50

42. SHOWCARD Overall, how satisfied were you that the Council responded reasonably

to your complaint?

Very satisfied 1

GO TO Q45

Satisfied 2

Neither satisfied nor dissatisfied 3

Dissatisfied 4

Very dissatisfied 5

43. SHOWCARD Overall, how satisfied were you with this contact to seek information?

Very satisfied 1

GO TO Q45

Satisfied 2


Dissatisfied 4

Very dissatisfied 5

44. SHOWCARD Overall, how satisfied were you with this contact to request a service?

Very satisfied 1

GO TO Q45

Satisfied 2


Dissatisfied 4

Very dissatisfied 5

45. On your most recent contact with the Council, did you…..

Get what you need at that contact 1 GO TO Q46

Have to contact the Council again about the same issue 2

46. Was your most recent contact …. READ OUT LIST. SINGLE CODE

By a letter 1 GO TO Q49

By a telephone call to the Council 2 GO TO Q47

By a personal visit to a Council office 3 GO TO Q48

By e-mail 4 GO TO Q49

By visiting the Council's website 5 GO TO Q51


47. S SHOWCARD . How satisfied or dissatisfied were you with your recent contact with the Council by telephone in

terms of the following?

Very

satisfied

Fairly

satisfied

Neither

nor

Fairly

dissatisfied

Very

dissatisfied

Don’t

know

How easy it was for you to find the right

number to call 1 2 3 4 5 6

How quickly the phone was answered 1 2 3 4 5 6

How easy it was to get through to someone

who could help 1 2 3 4 5 6

Overall helpfulness/ friendliness/courtesy of

the staff you dealt with 1 2 3 4 5 6

How well the staff understood what you

wanted 1 2 3 4 5 6

The outcome of your contact 1 2 3 4 5 6

GO TO Q50

48. S SHOWCARD . How satisfied or dissatisfied were you with your recent contact when visiting a Council office in

terms of the following?

Very

satisfied

Fairly

satisfied

Neither

nor

Fairly

dissatisfied

Very

dissatisfied

Don’t

know

How easy it was to get to the office 1 2 3 4 5 6

The suitability of the office e.g. waiting

areas, privacy, access for disabled people

etc

1 2 3 4 5 6

Overall helpfulness/ friendliness/courtesy of

the staff you dealt with 1 2 3 4 5 6

How well the staff understood what you

wanted 1 2 3 4 5 6


GO TO Q50

49. S SHOWCARD . How satisfied or dissatisfied were you with your most

recent contact with the Council by email/ letter in terms of the following?

Very

satisfied

Fairly

satisfied

Neither

nor

Fairly

dissatisfied

Very

dissatisfied

Don’t

know

How quickly you received a reply to your e-

mail/ letter 1 2 3 4 5 6

The extent to which the first reply you

received answered your query 1 2 3 4 5 6


GO TO Q50

50. Have you ever used the Council's website?

Yes 1 GO TO Q51

No 2 GO TO Q52

51. S SHOWCARD . How would satisfied or dissatisfied would you way you are

with the website in terms of the following?

Very

satisfied

Fairly

satisfied

Neither

nor

Fairly

dissatisfied

Very

dissatisfied

Don’t

know

Not

applic

How easily you managed to find the

information you wanted 1 2 3 4 5 6 7

The amount of information provided on the

website 1 2 3 4 5 6 7


52. Generally, do you feel that you receive enough information about the Council and the

services it provides?

Yes 1 GO TO Q53

No 2

53. Q SHOWCARD . Do you access, and use, the internet in any of the following ways…

CODE ALL THAT APPLY

Internet access at home 1

Internet access via a mobile phone 2

Internet access at work 3 GO TO Q54

Internet access through public access eg at library 4

Access the internet in some other way 5

None of these – I do not access the internet 6

54.

YES NO

Do you know that the Council have procedures in place to respond to situations where vulnerable adults might be at risk of harm?

1 2 GO TO Q55

Would you know who to contact if you had concerns that a vulnerable adult was at risk of being abused?

1 2

SECTION 9: VIEWS ABOUT THE COUNCIL

55. Q SHOWCARD . I am going to read out a list of statements about your local

Council and would like you to tell me which 3 are of the most importance to you.

Dundee City Council/ Angus Council... CODE 3 ONLY

Offering a good range of services 1

GO TO Q56

Having the resources to do a good job 2

Providing an efficient service 3

Providing services which are value for money 4

Providing good quality services 5

Having friendly, polite, helpful, well informed employees 6

Promoting its services well 7

Tackling important issues for the future of the area 8

Listening to complaints 9

Communicating well with the public 10

Ensuring sustainable use of resources and care for the environment 11

56. Q SHOWCARD . I am going to read out the same list of statements again about

your local Council. I would like you to tell me whether you agree or disagree

with each of these statements. Dundee City Council/ Angus Council…..

Agree Neither

nor Disagree

Offers a good range of services 1 2 3

GO

TO

Q57

Has the resources to do a good job 1 2 3

Provides an efficient service 1 2 3

Provides services which are value for money 1 2 3

Provides good quality services 1 2 3

Has friendly, polite, helpful, well informed employees 1 2 3

Promotes its services well 1 2 3

Tackles important issues for the future of the area 1 2 3

Listens to complaints 1 2 3

Communicates well with the public 1 2 3

Ensures sustainable use of resources and care for the environment 1 2 3


SECTION 10: HOUSEHOLD DETAILS

57. S The final few questions are about the people who live in the household.

Could I just check how many adults, aged 16 or over, are there in the

household including you? And how many children?

Number of adults 1 2 3 4 5

Number of children (aged 0-15) 0 1 2 3 4 5+

IF NO CHILDREN, GO TO Q59

58. S How many children are there in the household in each age group?

INTERVIEWER READ OUT AGE GROUPS AND CIRCLE

APPROPRIATE BOX FOR NUMBER OF CHILDREN

Less than 3 years 0 1 2 3 4 5+

3-5 years 0 1 2 3 4 5+

6-15 years 0 1 2 3 4 5+

59. SHOWCARD . I'd like to record some basic information about the gender and age of each adult in

the household. Firstly, can I check which of these age groups you fall into? Then could we take the

other adults in turn and I'd simply like to record for each whether they are male or female and their

broad age group. CODE DETAILS BELOW

Person Gender Age

Male Female 16-

24

25-

34

35-

44

45-

54

55-

59

60-

64

65-

74

75+

1. Respondent

2.

3.

4.

5.

6.

60. Q How many motor vehicles does your household have access to for personal use? (this

includes motorbikes, mopeds, cars, vans etc)

1 1

2 2

3 3 GO TO Q61

4 or more 4

None 5

61. Do you or any member of your household have a disability? (SINGLE CODE)

Yes 1 GO TO Q62

No 2 GO TO Q63

62. SHOWCARD . What is the nature of the disability? (MULTI CODE)

Mental health condition 1

GO TO Q63

Mobility/ physical disabilities 2

Learning difficulties (eg dyslexia) 3

Difficulties with sight 4

Learning disability (eg Down’s Syndrome) 5

Developmental disorder (eg Autistic Spectrum Disorder or Asperger's

syndrome) 6

Difficulties with hearing 7

Other condition (please write in)

8

Don’t know 9


63. SHOWCARD . Can you please look at this card and specify what is your religion? SINGLE CODE

None 1

GO TO Q64

Church of Scotland 2

Roman Catholic 3

Other Christian 4

Buddhist 5

Hindu 6

Jewish 7

Muslim 8

Sikh 9

Another religion (please specify) 10

Would rather not say 11

64. SHOWCARD . Which of the groups on this card do you consider you belong to?

SINGLE CODE ONLY

White

Scottish 1

GO TO Q65

English 2

Welsh 3

Northern Irish 4

British 5

Irish 6

Gypsy/ Traveller 7

Polish 8

Any other white ethnic group 9

Any mixed or multiple ethnic groups 10

Asian, Asian Scottish or Asian British

Pakistani, Pakistani Scottish or Pakistani British 11

Indian, Indian Scottish or Indian British 12

Bangladeshi, Bangladeshi Scottish or Bangladeshi British 13

Chinese, Chinese Scottish or Chinese British 14

Other 15

African, Caribbean or Black

African, African Scottish or African British 16

Caribbean, Caribbean Scottish or Caribbean British 17

Black, Black Scottish or Black British 18

Other 19

Other Ethnic Background

Arab 20

Any other Background 21

Refused 22

Don’t know 23


65. SHOWCARD . I have a card here on which various sums of money are shown grouped together. Would

you mind looking at the card and tell me in which group your overall annual household income falls.

Please use net income from all sources ie after deductions of income tax, national insurance and other

compulsory deductions. Please take into account any money you may have from employment, including

bonuses, overtime, pensions, state pensions, welfare benefits and interest from savings.

Less than £100 per week / £5,199 per year 1

THANK AND

CLOSE

£100-199 per week / £5,200 - £10,399 per year 2

£200-299 per week / £10,400-£15,599 per year 3

£300-399 per week / £15,600-£20,199 per year 4

£400-£499 per week / £20,800 - £25,999 per year 5

£500-£599 per week / £26,000 - £31,199 per year 6

£600 or more per week / £31,200 or more per year 7

Don't Know 8

Would rather not say 9

Thank and close statement

Thank you very much for answering my questions.

Are you happy to sign the questionnaire to verify that you have taken part in the survey and your answers

have been recorded accurately?

‘I confirm that this interview has been conducted in a proper manner and that the interviewer has accurately

recorded the information I have provided’.

Signature

Print name

Citizen Survey 2012 - Dundee City Council... · Research Resource Dundee City Council 6 37% agreed...

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