Citizen Reporting Mechanism

Team: Comxpert

The Problem• Citizens can report their problems directly to the municipality• Will be able to Monitor that their reported problem is resolved or not

The Target• To provide the solution in the shortest quickest time• Keeping in mind the illiteracy rate, suggest solution that suits all

The Solution?

Web Based Mobile Based SMS Based

Those having PC can complain through web. Those having android phones can report through android app. To control the illiteracy factor one can report through SMS.

Now we will brief about what we have developed.

Solution For All

Web Based System

UserWeb Form

Municipality Email

Database

Municipality

Address TaggedOn Map

MunicipalityAssignedWorker

Working

• User fill out the web form

• It is mailed to the facility and also stored the data into the Database

• Municipality view the problem on email or on Map and assign the worker accordingly

• When an address is stored in Database it points a marker on the map

• Worker can access the map anywhere to find the location

• Worker after finishing the job confirms the Municipality and they confirms user by sending an SMS on his/her mobile number

• If the problem is solved then the problem is automatically removed from database and on map

Android Based Mobile Solution

Working

• User Turn the App on

• Fill out the form

• It is mailed to the facility and also stored the data into the Database

• Municipality view the problem on email or on Map and assign the worker accordingly

• When an address is stored in Database it points a marker on the map

• Worker can access the map anywhere to find the location

• Worker after finishing the job confirms the Municipality and they confirms user by sending an SMS on his/her mobile number and result is gathered from SMS reply

• If the problem is solved then the problem is automatically removed from database and on map

SMS Based Solution

SMSCOM name location description

send to 80013

Working

• User Send SMS to 80013

• It is fetched and stored in the Database

• From database this information is mailed to admin email and location will be tagged on map

• Municipality view the problem on email or on Map and assign the worker accordingly

• Worker can access the map anywhere to find the location

• Worker after finishing the job confirms the Municipality and they confirms user by sending an SMS on his/her mobile number and result is gathered from SMS reply

• If the problem is solved then the problem is automatically removed from database and

THANK YOU