Citizen Relationship Management…
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Citizen Relationship Management… “Providing Superior Service to your Citizens”
description
Citizen Relationship Management…. “Providing Superior Service to your Citizens”. Applications for Local Government. Citizen Web Portal Citizen Requests. FMS II. Citizen Portal. Pet Parents a re able to: A pply for or renew a new P et License - PowerPoint PPT Presentation
Transcript of Citizen Relationship Management…
PowerPoint Presentation
Citizen Relationship Management
Providing Superior Service to your Citizens
1Applications for Local Government
Citizen Web Portal Citizen Requests
FMS II2Citizen PortalPet Parents are able to:Apply for or renew a new Pet LicenseAttach supporting documentation that needs to accompany the application (proof of rabies vaccination, spay\neuter certificate)Ask questions using the built-in message center (all communication is automatically logged in CRM)Pay for a Pet License
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Back Office Review & ProcessingStaff are able to:Communicate with citizens using the built-in message centerReview all applications that are submitted via the Citizen PortalReceive payment (if not paid through the portal)Automate the renewal process based on expiration date of license
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ReportingInquiries/ViewsAdvanced Find Allows a user to quickly search the entire database by typing in a keyword. FTG will return the results that match the search.SQL Server Reporting ServicesDashboard
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Better Citizen Service Improved Efficiency Greater Productivity
Contact us to learn more: 1-800-237-0028
www.FastTrackGov.com
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