CISCO VoIP Telephone System Presence and Instant Messaging ...€¦ · The CISCO Jabber application...
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1 CISCO VoIP Telephone System Presence and Instant Messaging / Chat CISCO Jabber Application on Foothill-De Anza CC Computers
Transcript of CISCO VoIP Telephone System Presence and Instant Messaging ...€¦ · The CISCO Jabber application...
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CISCOVoIPTelephoneSystemPresenceandInstantMessaging/Chat
CISCOJabberApplicationonFoothill-DeAnzaCC
Computers
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TableofContents
Summary....................................................................................................................................3
InstallJabberApplicationOntoDistrictComputer......................................................4DoIhavetheCISCOJabberapplicationinstalledonmydistrict/collegeprovidedcomputer?............................................................................................................................................4InstalltheCISCOJabberapplicationontoyourdistrict/collegeprovidedcomputer4
UsingtheCISCOJabberApplication:SignIntoYourCISCOVoIPAccount............5FirstTimeLogin.................................................................................................................................5QuittheJabberApplication...........................................................................................................6
Presence.....................................................................................................................................7CreateCustomStatus.......................................................................................................................8DeleteCustomStatus.......................................................................................................................9
InstantMessaging/Chat....................................................................................................10AddContacts....................................................................................................................................10InitiateaChat...................................................................................................................................11GroupChat........................................................................................................................................13
InitiateaphonecallonmydeskphoneviaJabber...................................................14
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SummaryTheCISCOJabberapplicationforcomputersisthesoftwareapplicationusedfortheSoftware-basedCISCOVoIPtelephones.However,PresenceandInstantMessaging(Chat)areavailablewithintheJabberapplicationavailabletothoseFHDAfulltimeemployeeswhohavechosenthedeskphoneinsteadoftheSoftware-basedphone.Also,withthisJabberapplicationandadeskphoneyoucaninitiateandendacallusingthisJabberapplication.However,theconversationwillbeconductedviathedeskphone.ThisuserguideshowsyouhowtoobtaintheJabbersoftwareandprovidesbasicguidanceonhowtousetheseadditionalfeatures.
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InstallJabberApplicationOntoDistrictComputer
DoIhavetheCISCOJabberapplicationinstalledonmydistrict/collegeprovidedcomputer?IfyouchosetheSoftware-BasedVoIPphoneorreceivedanewDistrictcomputerafterJuly1,2017,youshouldhavetheJabberapplicationinstalledonyourdistrict/collegeprovidedcomputer.IfyoudonothaveJabberinstalledfollowtheinstructionsbelowtoinstalltheCISCOJabberapplicationontoyourDistrictcomputer.
InstalltheCISCOJabberapplicationontoyourdistrict/collegeprovidedcomputerSignintoMyPortalandselecttheEmployeeTab.Scrolldownontheleftsideofscreentolocatetheinformationshownbelow.Clickontheassociatedinstallerfortheoperatingsystemofyourcomputer
Ifyourunintoanyproblemsduringtheinstallation,pleasecontacttheETSCallCenterat(408)864-8324orsubmitanETSRequestforHelp:usingabrowsergotoetshelp.fhda.edu.SigninusingyourMyPortalIDandpassword.
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UsingtheCISCOJabberApplication:SignIntoYourCISCOVoIPAccount
FirstTimeLogin1. LaunchtheCISCOJabberapplication.Theloginscreenwillappear.2. [email protected].
a. ForsubsequentloginstypeonlyyourCWIDforyourUserID.3. TypeyourMyPortalpasswordintothePasswordfield.4. IfyouwanttobeautomaticallyloggedinwhenyoulaunchtheJabber
application,clickontheboxnexttoAutomaticsign-in.5. NowclickonSignIn
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QuittheJabberApplicationNomatterwhetheryouSignOutorQuitJabber,youberequiredtosigninwhenyoure-launchtheapplication.Unless,youhaveselectedAutomaticsign-in.
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PresencePresenceisusedsothatothersknowwhenyouareavailableforaphonecall,chatorofficevisit.YouravailabilitystatusissetintheupperleftoftheJabberapplicationwindow.TheotherindividualwillneedtouseJabberandaddyouasacontacttoseeyourstatus.
Thesearethedefaultstatuses:
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CreateCustomStatusYoucanaddcustomstatusindicators.Selectthecolorstatusyouwanttouseforyourcustomstatus.Thenclickonthewordstoedit/changetoyourcustomstatus.Thiswillnotreplacethepreviousstatus.Seetheexamplescreenshotsbelow:
Thisscreenshothasseveralcustomstatuses:
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DeleteCustomStatusUnfortunatelythereisnowaytodeletejustonestatus.WhenyouselectDeleteCustomStatuses,allcustomstatuseswillbedeleted.
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InstantMessaging/ChatTheCISCOJabberapplicationincludesInstantMessagingoroftencalledChat.WhenbothpartiesaresignedintotheJabberapplication,achatsessioncanbeinitiated.Youcanalsoconductagroupchat.
AddContactsClickontheContactsiconontheleftsideofthewindow.Ifyoudonothaveanycontacts,youcaneasilyaddthem.GototheContactspulldownmenuatthetopoftheJabberApplicationandselectNewContact…
Begintypingtheindividual’snameandaselectionofnameswillappear.Clickonthepersonyouwanttoaddtoyourcontactsandthefieldswillbeautofilled.
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Next,clickontheAddbutton.
Yournewcontactshouldappearinyourcontactslist.Seeexamplebelow.
InitiateaChatSelectthepersonyouwanttoInstantMessage/Chatwithandthenclickonthemessageicon.Achatwindowwillappear.However,intheexamplebelow,Linda’sPresencedotisyellowandsaysshe’sAway.But,itdoesmeanJabberisrunningonhercomputer.Notethoseinthecontactlistwithagreyedoutpresencedot,whichmeanstheJabberapplicationisnotrunningontheircomputerandtheyarecurrentlyoffline–i.e.John
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IntheexamplebelowyouwillseethatLindadecidedtochatwithme.Toquitthechatsessionyoucanjustclosethewindow(clickonreddotupperleft)
Ifyoujusthoveroverthemessageiconforthepersonyouwanttochatwithinthecontactslist,thefollowingwindowwillappearandyoucaninitiatethechatthiswayaswell:
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GroupChatYoucanalsoinitiateagroupchat.GototheFilepulldownmenuandselectNewGroupChat…
Thefollowingwindowwillappear.YoucanselectpeoplefromyourcontactslistbyclickingonthecheckboxtotherightoftheirnameoraddpeopledirectlyintothefieldnexttoPeople:Toinitiatethechat,clickontheInvitebuttonatbottomright.
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InitiateaphonecallonmydeskphoneviaJabberIncombinationwithyourdeskphoneusingJabberyoucaninitiateandendphonecallsthatareconductedusingyourdeskphone.Hoveroveroneofyourcontactsandthewindowontheleftwillpopup.ClickontheCallbutton.Orjustclickontheiconforthehandsettotherightofthecontactnameinthelist.Notetheiconatthebottomofthemainwindowthatshowsthedeskphone.
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Whenyouinitiatethecall,thewindowbelowappears.Thereisnovideoassociatedwiththecallandyouarenowusingyourdeskphoneforthecall,notyourcomputer.Toendthecallclickontheredhandseticon.
