Cisco Unified Communications System Architecture
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C H A P T E R 1-1 Cisco Unified Communications System 9.0 SRND OL-27282-05 1 Introduction Revised: November 15, 2010; OL-27282-05 The Cisco Unified Communications System delivers fully integrated communic ations by enabling data, voice, and video to be transmitted over a single network infrastructure using standards-based Internet Protocol (IP). Leveraging the framework provided by Cisco IP hardware and software products, the Cisco Unified Communications System delivers unparalleled performance and capabilities to address current and emerging communications needs in the enterprise en vironment. The Cisco Unified Communications family of products is designed to optimize feature functionality, reduce configuration and maintenance requirements, and provide interoperability with a wide variety of other applications. The Cisco Unified Communications System provides this capability while maintaining a high level of availability, quality of service (QoS), and security for your network. The Cisco Unified Communications System incorporates and integrates the following major communications technologies: IP telephony IP telephony refers to technology that transmits voice communications over a network using IP standards. Cisco Unifi ed Communi cations incl udes a wide array of hardware and software products such as call processing agents, IP phones (both wired and wireless), voice messaging systems, video devices, and many special applications. • Customer contact center Cisco Unified Contact Center products are a combination of strategy and architecture that promote efficient and effective customer communications across a globally capable network by enabling organizations to draw from a broader range of resources to service customers. They include access to a large pool of agents and multiple channels of communicatio n as well as customer self-help tools. • Video telephony The Cisco Unified Vi deo Advantage produc ts enable rea l-time video communications and collaboration using the same IP network and call processing agent as Cisco Unified Communications. With Cisco Unified Video Advant age, making a video call is as easy as di aling a phone number. • Rich-media conferencing Cisco Unified MeetingPlace, Cisco Unified Videoconferencing, and Cisco WebEx Software as a Service enhance the virtual meeting environment with a integrated set of IP-based tools for voice, video, and web conferencing.
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