Cisco SolutionsPlus: CS-APPS ConsiliumSoftware · PDF fileSKU List for Initial Ordering Cisco...

Cisco SolutionsPlus: CS-APPSConsilium Software Collab Apps

Contents

1. Overview of Consilium Cisco SolutionsPlus Offering

2. Consilium Uni™ Products

3. How to Order

4. Consilium at a Glance

5. Contacts and References

SKU List for Initial Ordering

Cisco Part Number (SKU)

SKU Description Notes

CS-APPS Consilium SolutionsPlus Products Top-level part number

CS-UA-CX-CRM-LIC

Consilium UniAgent Connector for Express, 1YR support Consilium UniAgent CRM Connector for CTI to CCX - Concurrent User License and 12 months Consilium Software Support Service included; applicable to Salesforce, Microsoft Dynamics, Siebel, BMC Remedy and major CRMs as per Ordering Guide; minimum Order Qty of 25

CS-UA-CE-CRM-LIC

Consilium UniAgent Connector for Enterprise, 1YR support Consilium UniAgent CRM Connector for CTI to CCE - Concurrent User License and 12 months Consilium Software Support Service included; applicable to Salesforce, Microsoft Dynamics, Siebel, ServiceNow, BMC Remedy and major CRMs as per Ordering Guide; minimum Order Qty of 25

CS-UA-CM-CRM-LIC

Consilium UniAgent Connector for Call Manager, 1YR support Consilium UniAgent CRM Connector for CTI to CUCM - Concurrent User License and 12 months Consilium Software Support Service included; applicable to applicable to Salesforce, Microsoft Dynamics, Siebel, ServiceNow, BMC Remedy and major CRMs as per Ordering Guide; minimum Order Qty of 25

CS-UC-LCM-LIC

Consilium LCM Lic Per Outbound Dialer Port, 1YR support Consilium UniCampaignOutbound Contact Management (OCM) for CCE or CCX - User License Per Outbound Dialer Port and 12 months Consilium Software Support Service included; minimum Order Qty of 25

CS-UA-LCM-COMBO-LIC

Consilium LCM Blended Combo Bundle, 1YR support Consilium Blended UniAgent-UniCampaignBundle for Outbound Contact Management (OCM) and CTI to CCE or CCX -Concurrent User Combo License and 12 months Consilium Software Support Service included; applicable to Salesforce, Microsoft Dynamics, Siebel, ServiceNow, BMC Remedy and major CRMs as per Ordering Guide; minimum Order Qty of 25

CS-UDW-LIC

Consilium UniAgent Dashboard Lic, 1YR support Consilium UniDashboard Real-time Reporting for Agents, Supervisors, Managers and Wallboard Users - Concurrent User License and 12 months Consilium Software Support Service included; minimum Order Qty of 25

CS-UNICLOUD-LIC

Consilium UniCloud Prov Mgmt Lic, 1YR support Consilium UniCloud Provisioning and Management for Cisco CUCM and CCX/PCCE - Concurrent User License, includes 12 months Support Service ( Valuable for migration from competitive deployments, Automates high volume UC users and agent onboarding, MACD, Self-Care, Unified Management for UC & CC). Order Qty Multiple of 250 Licenses

CS-UNI-OPN

Consilium Uni Open Product / Service Item Use for non-standard configurations in Order Qty as advised by Consilium

What's included in each SKU?Concurrent user / port l icense & 12 months Consilium Software Support Service

What do you need to order separately?Consilium Professional Services: Contact [email protected]

mailto:[email protected]

SKU List for Add-on Orders




CS-UA-CX-ADDON

Consilium UniAgent Connector: ADD-ON for Express, 1YR support Add-on Consilium UniAgent CRM Connector for CTI to CCX - Concurrent User License and 12 months ConsiliumSoftware Support Service included; applicable to Salesforce, Microsoft Dynamics, Siebel, ServiceNow, BMC Remedy and major CRMs as per Ordering Guide; minimum Order Qty of 1

CS-UA-CE-ADDON

Consilium UniAgent Connector: ADD-ON for Enterprise, 1YR support Add-on Consilium UniAgent CRM Connector for CTI to CCE - Concurrent User License and 12 months ConsiliumSoftware Support Service included; applicable to Salesforce, Microsoft Dynamics, Siebel, ServiceNow, BMC Remedy and major CRMs as per Ordering Guide; minimum Order Qty of 1

CS-UA-CM-ADDON

Consilium UniAgent Connector: ADD-ON for CallMgr, 1YR support Add-on Consilium UniAgent CRM Connector for CTI to CUCM - Concurrent User License and 12 months ConsiliumSoftware Support Service included; applicable to applicable to Salesforce, Microsoft Dynamics, Siebel, ServiceNow, BMC Remedy and major CRMs as per Ordering Guide; minimum Order Qty of 1

CS-UC-LCM-ADDON

Consilium LCM ADD-ON Lic Per Outbound Dialer Port, 1YR support Add-on Consilium UniCampaignOutbound Contact Management (OCM) for CCE or CCX - User License Per Outbound Dialer Port and 12 months Consilium Software Support Service included; minimum Order Qty of 1

CS-COMBO-LIC ADDON

Consilium LCM ADD-ON Blended Combo Bundle, 1YR support Add-on Consilium Blended UniAgent-UniCampaignBundle for Outbound Contact Management (OCM) and CTI to CCE or CCX - Concurrent User Combo License and 12 months Consilium Software Support Service included; applicable to Salesforce, Microsoft Dynamics, Siebel, ServiceNow, BMC Remedy and major CRMs as per Ordering Guide; minimum Order Qty of 1

CS-UDW-ADDON

Consilium UniAgent Dashboard ADD-ON Lic, 1YR support Add-on Consilium UniDashboard Real-time Reporting for Agents, Supervisors, Managers and Wallboard Users -Concurrent User License and 12 months Consilium Software Support Service included; minimum Order Qty of 1

CS-UNICLOUD-LIC

Consilium UniCloud Prov Mgmt Lic, 1YR support Consilium UniCloud Provisioning and Management for Cisco CUCM and CCX/PCCE - Concurrent User License, includes 12 months Support Service ( Valuable for migration from competitive deployments, Automates high volume UC users and agent onboarding, MACD, Self-Care, Unified Management for UC & CC). Order Qty Multiple of 250 Licenses

CS-UNI-OPN





SKU List for SaaS Orders




CS-CX-CRM-SAAS

Consilium UniAgent Connector: SaaS for Express, 1YR support Consilium UniAgent SaaS CRM Connector for CTI to CCX - Named User License in a 12-month Software Subscription model; applicable to SFDC and MS Dynamics CRMs only

CS-CE-CRM-SAAS

Consilium UniAgent Connector: SaaS for Enterprise, 1YR support Consilium UniAgent SaaS CRM Connector for CTI to CCE - Named User License in a 12-month Software Subscription model; applicable to SFDC and MS Dynamics CRMs only

CS-UC-LCM-SAAS

Consilium LCM SaaS Lic Per Outbound Dialer Port, 1YR support Consilium UniCampaignSaaS Outbound Contact Management (OCM) for CCE or CCX - User License Per Outbound Dialer Port in a 12-month Software Subscription model

CS-UNI-OPN


What's included in each SKU?Named user / port l icense in 12 month Software Subscription Model



Overview by Cisco Product Compatibility

Cisco Product Consilium UniCloud™

Provisioning and Management

Consilium UniAgent™

CRM connector for Salesforce (SFDC), Microsoft Dynamics, Siebel, ServiceNow, BMC Remedy and major CRMs as per Ordering Guide

Consilium UniCampaign™

Outbound Contact Management (OCM)

Consilium UniAgent™-UniCampaign™ Combo

Blended CRM connector and OCM bundle

Consilium UniDashboard™

Real-time Reporting and Floor Manager for Agents, Supervisors, Managers and Wallboard Users

CUC CS-UNICLOUD-LIC

CUCM CS-UNICLOUD-LIC CS-UA-CM-CRM-LICCS-UA-CM-ADDON

UCCX CS-UNICLOUD-LIC CS-UA-CX-CRM-LICCS-UA-CX-ADDON

CS-UC-LCM-LICCS-UC-LCM-ADDON

CS-UA-LCM-COMBO-LICCS-COMBO-LIC ADDON

CS-UDW-LICCS-UDW-ADDON

UCCE CS-UA-CE-CRM-LICCS-UA-CE-ADDON




PCCE CS-UNICLOUD-LIC CS-UA-CE-CRM-LICCS-UA-CE-ADDON







Overview by Cisco Product Compatibility – SaaS Licensing

Cisco Product Consilium UniCloud™

Provisioning and Management

Consilium UniAgent™

CRM connector for Salesforce (SFDC) or Microsoft Dynamics

Consilium UniCampaign™

Outbound Contact Management (OCM)

Consilium UniAgent™-UniCampaign™ Combo

Blended CRM connector and OCM bundle

Consilium UniDashboard™

Real-time Reporting and Floor Manager for Agents, Supervisors, Managers and Wallboard Users

CUC

CUCM

UCCX CS-CX-CRM-SAAS CS-UC-LCM-SAAS

UCCE CS-CE-CRM-SAAS CS-UC-LCM-SAAS

PCCE CS-CE-CRM-SAAS CS-UC-LCM-SAAS

What's included in each SKU?Named user / port l icense in 12 month Software Subscription Model



Consilium Uni™ Suiteof Unique Cisco-Complementing Products

Cloud Fulfillment | Contact Center | Collaboration

Consilium Uni™ Portfolio for UC, Collaboration and Contact Centers

Cloud fulfillment, provisioning and

service automation platform for UCaaS

and CCaaS

CRM Connector for CTI to Salesforce, Microsoft

Dynamics, Siebel, ServiceNow, BMC Remedy

and major CRMs

Outbound Contact

Manager for list and campaign management

(LCM)

Blended UniAgent-UniCampaign Bundle

for inbound CTI, outbound CTI and

LCM

UniCloud™UniCampaign™ UniAgent™ UniAgent™ +

UniCampaign™Combo

Real-time agent performance

monitoring, reporting

and floor manager for supervisors and

managers

UniDashboard™

Consilium

UniCloud™

Unified Cloud Fulfillment Platform

A single platform for enterprises and service providers

to provision, manage and automate the delivery of UC

and CC solutions to end-users

Consilium UniCloud™ Compatibility and Key Features

UCCX CUCMPCCE

UniCloud™

Enables UCaaS and CCaaS delivery using CUCM, CUC and CCX/CCE in managed cloud platform

Fast, high-volume onboarding of UC and CC users; on-premise to cloud migration

Provision, administer and manage UC and CC from one unified tool

Complete Consilium Provisioning API’s for UC and CC

CUC(Unity Connection)

Day 0

• Tenant On-boarding

• Provisioning users and devices

• Department creation

•Virtual Infrastructure Readiness (Shared/Dedicated)

•Creation of Standard Masters l ike Partitions, Calling Search Space, Regions, etc.

•Dial plan management

Day 1

•Provisioning UC for each Tenant End User (Bulk Provisioning Mode)

•Provision CC for each Tenant (Bulk Provisioning mode)

Day 2

•Self Care

•Speed dial presets

•Message Waiting Indication | Voicemail PIN reset•International Dialing controls

•Do not disturb | Call forwarding/waiting | Caller ID privacy control

•Distinctive ringing

•Music on hold

•Selective call forwarding/acceptance/rejection

•Click-to-listen voicemail integration | Voicemail configuration

•MACD automation

•UC: manage users, devices, extensions and dial plans

•CC: manage agents, skil l groups, teams, attributes, agent desk settings, etc.

UniCloud™ Modules

Unified Communications

Self CareContact Center

UniCloud™Centralized Management

Unified Communications as a Service (UCaaS)

Cloud fulfillment and service automation platform

for IP telephony and UC apps

A centrally administered, and

intuitive multi-service portal for end

user self-service

Contact Center as a

Service(CCaaS) offering for CC

provisioning, CTI, analytics, and

campaign management

Cloud Fulfillment | Contact Center | Collaboration

ProvisioningSimplified

deployment

and

configuration

Consilium

UniAgent™

Unified CRM Connector

Productized CRM integrations to Cisco UC and contact

contact center solutions for Salesforce, Microsoft

Dynamics, Oracle Siebel, ServiceNow, BMC Remedy

and more

Consilium UniAgent™ Compatibility and Key Features

UCCX or or CUCMUCCE, PCCE, HCS-CC▪ Simplified call control user interface for agents

▪ Agents have customer data on screen along with

every call

▪ Activity history logged in the CRM for all calls:

inbound, outbound and manual outbound

▪ Agents can see each others’ presence for more

efficient transfer and conference

▪ Agents can enter call wrap-up codes, notes and

case / contact tagging and save it in the CRM

▪ Recent call list (CAD-equivalent)

▪ Outbound context data

▪ Fetch & Dial: Fetch outbound records in a click

▪ Omni-channel interaction and social media

integration

Representative feature list for Salesforce CRM connector

UniAgent™

Concurrent, perpetual user license like Cisco

Cost-effective professional services fees

Agile in enhancements

SaaS license option available

http://www.google.com.au/url?sa=i&source=images&cd=&cad=rja&docid=WemwZnW6TmzTWM&tbnid=OyOH0GCRvWxgDM:&ved=0CAgQjRwwADge&url=http://www.prweb.com/releases/ca_nsm/systems_management/prweb1439374.htm&ei=CkD3UcuGGcvKkwX2nIHgAg&psig=AFQjCNFLufw8MhCOYcD2KcAMpvaPQyu22Q&ust=1375244682459383

Consilium

UniCampaign™

Outbound Contact Management

Enhances Cisco outbound contact center

capabilities by introducing automated and

centralized campaign and list management

Consilium UniCampaign™ Compatibility and Key FeaturesConsilium UniAgent™ for Cisco

Installed Base Today

▪ Campaign Management (Add, edit, delete, retrieve and

assigning skills)

▪ Import Lists with Multiple Sources – Local directory, FTP,

Scheduled download, Recursive and CRM

▪ User Management for role-based user access

▪ Personal Call Back (PCB) – single or bulk import

▪ Holiday Management – disables dialing on configured

enabled holidays

▪ Duplicate Records Filtering

▪ Custom Do Not Call List (DNC) – single or bulk

▪ Dynamic DNC addition via API

▪ Multi Tenancy

▪ Audit Trail

UniCampaign™

Concurrent, perpetual license for each Cisco Outbound port

Outbound features for competing against and migrating from Aspect, Avaya & Genesys

Regulatory and policy compliance

SaaS license option available

UCCX or UCCE, PCCE, or HCS-CC

Consilium

UniDashboard™

Real-time Monitoring & Command Center

Provides real-time views of key metrics and

analytics for Cisco contact centers solutions

Consilium UniDashboard™ Compatibility and Key FeaturesConsilium UniAgent™ for Cisco

Installed Base Today▪ Personalized views of contact center metrics

▪ Contact center KPI builder through configuration

▪ Configurable thresholds for select KPI’s

▪ Last one-hour statistics

▪ Floor Manager view with agent-specific drill-down

▪ Filter based on skill groups, status and name search

▪ Graphical view options for snapshots (pie, bar and

donut)

▪ Role-based user access

▪ Responsive UI for auto-switching between desktop and

mobile-friendly views

▪ CAD-equivalent reports to ease migration to Finesse

▪ Command Center option for map-based visualization of

multi-site contact center performance

UniDashboard™

Concurrent, perpetual user license like Cisco CCX/CCE

Runs in a browser on a wallboard, desktop, mobile or tablet

Optimized for low network bandwidth usage

Features to ease migrations from CAD to Finesse

UCCX or UCCE, PCCE, HCS-CC

How to Order

• Search for CS-APPS in Cisco Commerce Workspace (CCW) Ordering Tool

• Select the SKU.

• Choose SKU(s) for Concurrent User Licensing

• Initial License Purchase: Suffix is -LIC in SKU list

• Add-on License Purchase: Suffix is -ADDON in SKU list

• Or, choose SKU(s) for SaaS Licensing

• Suffix is -SAAS in SKU list

• SKU for non-standard configurations

• CS-UNI-OPN

• Contact Consilium at [email protected] for professional services pricing

• Order the quantity of CS-UNI-OPN as advised

• FAQ’s: http://consiliuminc.com/ciscosolutionsplus/splusfaq

http://consiliuminc.com/ciscosolutionsplus/splusfaq

Consilium Industry Credentials

• Cisco Authorized Technology Provider (ATP) for UCCE-CVP Enterprise CC

• Cisco Advanced Collaboration Architecture Partner for UCCX and UC

• Cisco Developer Network (CDN) Partner

• Cisco Preferred Solution Partner

• Consilium Products Certified as Cisco Compatible

• Cisco Early Field Trial (EFT) Partner for Collaboration

• Consilium Innovation Technology Labs (CITL): Product Development Center

• Cisco’s Professional Services (PSSA) Partner for Advanced Services

• Calabrio and eGain APAC Partner

• Salesforce AppExchange Partner and ISV Partner

Contacts and References

Cisco S+ Partner Page:www.cisco.com/go/solutionsplus

Manoj BhatiaAlliance Lead for [email protected]

Contact for special deal support and exceptions

Consilium S+ Website:www.consiliuminc.com/cisco

Email us for ordering and presales support:[email protected]

Contact us:www.consiliuminc.com/contact-us

Stay up to date:www.facebook.com/consiliuminc

Consilium locations

http://www.cisco.com/go/solutionsplus


http://www.consiliuminc.com/cisco

http://www.consiliuminc.com/contact-us

http://www.facebook.com/consiliuminc

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