Cisco small business_communicate_by_leah_davis

1© 2010 Cisco and/or its affiliates. All rights reserved.

Cisco Small BusinessCommunicateLeah Davis, Cisco Small Business Technology Group

© 2010 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 2

Evolving Communications

Hosted vs On-Premise Solutions

Unified Communications Overview

Summary

1

Unified Communications Components

2

3

4

5


See me, contact me,

meet me online

Find me, follow me

Call my phone


Tech Advancements

Lack of integration

Employee Preference

Users taking matters into their own hands

EmployeeBusiness


…and Unified Communications will do this for you.

Secure My

Business

Do more with

less

Be More

Productive

Serve

Customers BetterConnect

Everyone


• VoIP shares a common network with data

• UC adds presence, IM and other messaging capabilities

to VoIP for a richer experience

• UC is a collection of communication and collaboration

capabilities such as IP telephony, video and Web

conferencing, IM, unified messaging, etc., that are

unified and deployed on an IP network

• Cisco UC brings your phone, calendar, conferencing,

and messaging capabilities together in a way that

enables you to control them from any device anywhere


Reduced cost

• Remove legacy voice system cost, reduce line rental or centralise/consolidate costs

• Teleworker allows users to use company phone when working remotely

Added value through enhancing the way people work

• Improve the way staff and customers communicate by adding UC

• Work remotely by using VPN

• Collaboration – share content, while watching each other!

• Presence allows you to see the status of a colleague before contact

Improve Key Business Process

• CRM integration - know the customer history before answering the call

• Intelligent call routing helps customer to always reach its destination

• Unified Messaging ensures a customer message is never lost

• Use UC to improve the way you do business and delivers a clear tangible ROI


Hosted

Service Provider Hosts Call Control

(BroadSoft, Metaswitch)

On Premise

Premises-based Call Control

(e.g. UC 500 on Premise)

+ Service Provider “Enhanced Trunking”

Service Provider

Common Benefits for Both Solutions

Service Provider


• Best-in-class Cisco CPE

• System tested, documented provisioning

• Best-in-class QoS enabled for VoIP

• Back-up SIP proxy server

FAX

IAD / SRPSwitch

SPA Phones

Hosted Telephony

NMS

Management

Cisco HSB Communications


Hosted

Service Provider Hosts Call Control

(BroadSoft, Metaswitch)

On Premise

Premise-based Call Control

(e.g. UC 500 on Premise)

+ Service Provider “Enhanced Trunking”

Service Provider

Common Benefits for Both Solutions

Service Provider


TRANSFER a call to another person.

CONFERENCE together small groups on the fly.

INTERCOM to alert employees of important matters. HOLD a call while you talk

privately, end an other meeting, or see if someone is free.

FORWARD calls to a an alternate number when you are out.

Retrieve VOICE MAIL from the phone screen, Outlook, or by dialing into to it.

CustomersEmployees

Subject Experts

Conference Room

Overhead System

Phone’s Speaker

Virtual Waiting Room

Mobile Phone

CONFERENCE together large groups on a BRIDGE.

PARK a call and pick it up on another phone.


Unified Messaging allows your to keep voice, fax, and emails in one program, ensuring you never miss an important message or lose a fax order.

Click to dial from Microsoft applications allowing you to dial direct from a list of customers in Excel or numbers you found on the web.

Single # Reach enables customers to reach you wherever you are.

CRM Integration allow you to dial, track calls, and pull up customer information by the click of a mouse.

Create a BASIC CALL CENTER that allows you to distribute calls dynamically across several agents. Video Telephony enables you to pull in a

expert via video, while you are at a clients location.

WebEx enable employees to collaborate w/ clients and hold.


Auto Attendant frees up admin staff to do more while clients and customers are automatically directed to the right people or department.

Home Office enables employees to work from home, free them of commute stress and allowing them to focus on work.

WiFi Phones allows you freedom to roam thought the office while still receiving calls as if you were at your desk.

Know immediately who is available to talk and simply click to dial them with Presence.

Remote Access empower your staff to work from anywhere, not tying them to the office to get work done. Integrate with WebEx enable

employees to collaborate with, employees, clients, and vendors with out leaving their office.

Consolidate all your messages -email, voice mail, and fax - into one application withIntegrated Messaging.

Let others know where you are, how best to reach you, or let the system do it automatically with Unified CallConector Mobility.


Unified Communications Platform

Cisco Unified Communications 500

Data/Voice/ Internet/Security

Communications: Voice, Video, Data

Presence: IP Phone, desktop clients

Common user experience –desktop, phone, mobility

Conferencing – Online, Audio, Video

Application Integration: Microsoft Office, CRM, Payroll, Inventory Mgt, Health Care EMR

Messaging: Voice, Email, Video, IM

“Cisco Unified Communications solutions bring together voice, messaging, video, and desktop applications to enable companies to quickly adapt to market changes, increase productivity, improve competitive advantage and deliver a rich experience across any workspace.”

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“I never miss an important call”.

“I scroll to the voice mail I want to listen to”.

“I can see who is on the phone or off the phone”.


“I can securely connect to the office and get all my messages from one place.”.

“Important calls are routed to my mobile phone.”.

“My laptop is my phone”.


Now that’s independence.

“I can quickly pull in subject experts that are in the office to help on a sales

call.”

“What ever I need is a click away, no matter if it is a stored file or a discreet IM with a

colleague ”.


• “Hoteling” or “Hotdesking” feature

• Allows multiple users to leverage common IP phone

• When user “logs in”, phone assumes user extension, settings, voicemail, etc.

• Perfect for sales staff, auditors, multiple shifts


• Bring your office extension with you @ home or on the road

• Be Green - Reduce unnecessary travel, fuel and pollution - Full “work at home” connectivity for voice and data functionality

• Perfect for Owners, Managers, Sales and Teleworkers, Virtual Agents

• Softphone on your laptop or Cisco Router and Cisco IP Phone

• Video Innately Supported


• Visual access to voicemail from any IMAP e-mail client (Outlook)

• Prioritize, sort and manage voicemail by Sender, Priority or Time Received

• Access voicemail in WAV format

• No additional software or licenses

• Save messages to PC or server, forward voicemail to anyone

• Voiceview Express – View Voicemail list on the phone screen

„

Visual Voicemail


• LiveRecord

Ad-hoc call recording

Recorded calls delivered via IMAP to email client as WAV file

Choose whether to announce recorded calls

No extra licenses or cost

• Integrated Faxing

Receipt and delivery of incoming faxes as TIFF images to email client

DID support for personal fax routing

Outbound Print-to-Fax support

No extra licenses or cost


Intelligent call queuing for incoming customer calls

Provide better handling of calls

No more endless ringing or dead end to voicemail

Create up to 3 call queues

20 phone agents per queue

Calls routed to agents based on longest idle time

Callers hear music on hold and optional greeting every x seconds

No extra cost or licensing


Users Can Click to IM, Call, Play Voicemail, View Presence and Phone Status

From instant message window, users can chat, escalate to calls or group

chat, send files, and view recent communications

Advanced client window show contacts, with photo/avatars,

presence, and telephone status


• Employees track hours worked, breaks, overtime, or lunch

Check hours for day / week / month

Send report via email

Downloaded to applications like QuickBooks Payroll

• Managers can view “who is here today”

Interactive time and attendance on Cisco IP Phones


• All calls ring a single number regardless of location

• Fewer missed calls

• Single phone number, single voicemail

• Seamless call transition from desk phone to mobile device and vice versa

Enhances mobile worker productivity

PSTN

Mobile Worker


Questions to Ask

• Do people travel to internal meetings?

• How much travel cost is for customer facing meetings?

• Would you prefer to spend this budget on customer facing activity?

Solution

• Deploy online meeting capability

• Reduce travel for non customer facing meetings

• Smart phones with secure VPN access back to office

• Deploy secure remote home working solution to ensure they are visible

• Secure video surveillance solutions

Get a quote for an online meeting

service and reduce non-customer

facing travel & meeting costs


Chalk and Talk

Key Links:

Main Webex Page Click Here

Webex SMB Site Click Here

Download FREE Trail Click HERE

Webex provides a hosted architecture for online meetings and collaboration

The application is designed to save on travel cost and enable fast and more effective collaboration environment for online meetings

The application can provide the following features:

Online meeting platform

Voice conferencing

Meeting recording

Integrated IM & Video

List of Attendees

Host and presenter control

Screen and application sharing

Polling of the audience

Integration into mobile environments such the iPhone

http://www.cisco.com/web/products/webex/index.html

http://www.webex.com/smb/index.html

http://www.webex.com/ft/index.php?trial=14day&t=sb&TrackID=1011977&hbxref=http://www.webex.com/uploads/tx_templavoila/swf/banner_02.swf&goid=trial_mc_smb


• A range of platforms that scale from 1 to +250 user solutions for single or multisite networks with resilience options

Platform Users Market Segment Description

Smart Business Communications System

1 to 104 1 to 100 Complete office in a box solution with UC, Mobility, Security & remote access

Unified Communications Manager Express

1 to 249 50 to 100 Cisco ISR for complete UC solution, with Security, Mobility and for resilience

Unified Communications Manager Business Edition

1 to 500 50 to 250 Single Server solutions that can scale to 20 sites with option for resilience

SBCS – Smart Business

Communications System

Cisco Unified Communication Manager

Express or SRST (local survivable gateway)

when deployed in multiple sites

Cisco Unified Communication Manager

Business Edition


Platform Availability

Application Description SBCS CME BE

Cisco Unified Unity Express

Unified Messaging – provides voicemail, voicemail to email and auto-attendant

Cisco Unified Unity Connection

Unified Messaging – provide all of the above in more advanced scalable solution for BE solutions

Cisco Unified Video Advantage

Video – provides video conferencing capability to any device with just a simple application running on a PC and a camera

Cisco Unified Meeting Place Express & Webex

Collaboration – provide online meeting with voice, video and IM in either a hosted or on premise architecture

Cisco Personal and Mobile Communicator

Client Devices – provide soft client for PCs and mobile smart phones

Cisco Unified Mobility Manager

Single Number – provides the ability for users to publish one number to ring multiple devices including mobiles

* *

Cisco Contact Centre Express

Contact Centre – provides agent reporting, skills based routing, supervisor GUI and control

* Features is available on this platform but via a different application not listed in this table

• The following are the key applications and compatible platforms


• SOHO/SB: 1 – 24 users (sweet spot 4 - 16 users)

• Requires a basic telephone system - KTS or PBX

- Greenfield or KTS replacement, many Y2K

• May require voicemail, hunt group or auto attendant

• May require data integration (wired and wireless)

• Key purchase decision factor is price and service

“I see the UC320 as a great product and

perfect for the average small to medium

business type.”

Frank Lofreso – Multi-Tech Solutions Corp. Market Test September 2010


• Up to 24 users

• Up to 12 PSTN, via SPA 8800

– Up to 4 SIP accounts/trunks

– Lifeline (FXS – FXO failover)

– Local 911 even with SIP

• 2 USB ports

• Support for SPA300 and SPA500 wired and wireless phones

4 Gb LAN portsUp to 1 Gb WAN Ethernet

4 FXO/Line ports

(universal config)

Wireless B/G/N Access Point

1 FXS port for Phone/fax

Internal Voicemail, 12h capacity

Integrated Auto-attendant

Music on Hold

Paging out

Wireless Voice LAN


Typical

Key Systems

Cisco

UC320

Key System Functionality

PBX System Functionality ?

Wireless Voice Network Extra $

Integrated Voice Mail Extra $

Integrated Auto Attendant Extra $

Advanced UC Messaging

Data Network

Wireless Data Network

Simplified GUI for setup (1 hour set up)

Price $ - $$ $ (USD995)


Cisco Small Business Pro Series• Telephone call processing

• Voice mail and automated attendant

• Integrated productivity applications

• Full portfolio of Cisco® Unified IP Phones to meet small and medium business needs

• Simple license-based upgrades for growth up to 32 users on UC 540up to 104 users on UC 560

• Full voice over IP capability

• On-board wireless LAN (UC 540)

• System-level configuration and management

• Solution includes switching, VPN, security, and data routing

8- to 32-User

Desktop Model

Simple, Secure, Complete

16- to 104-User

Rackmount Model


• Product: 2 SME SKUs will be added in February, 2011

$39/month based on a 12-month commitment (minimum 2-3 users – TBD)

$49/month – only for mid-year additions to existing contracts (all contracts must be co-terminus and end on same date)

• Process: Buy from disti, get license keys to pass on to customer

• Orderability: exact date TBD

• Availability: Based on WebEx availability (global except Mainland China, other exceptions TBD)


• Cisco is the only vendor with a true end to end solution

• The Cisco end to end solution guarantees quality

• The Cisco end to end solution is fully secure

• “Only when a vendor has the portfolio and significant market share in a technology can that vendor be credible to the customer”

Every time, Everywhere,

Everyone‟s included or the

“Workspace concept”

End to End or the

“Network

as the Platform”

+ =


• Small Business customer site: www.cisco.com/smallbiz

• Cisco Small Business Productswww.cisco.com/cisco/web/solutions/small_business/products/

• Partner launch page: http://www.cisco.com/web/partners/sell/smb/announcements.html

• Cisco Small Business Support Community: https://supportforums.cisco.com/community/netpro/small-business

• Cisco Small Business Warranty FAQhttp://www.cisco.com/en/US/prod/warranty_qa_guest.html#~hardware_software

http://www.cisco.com/smallbiz

http://www.cisco.com/cisco/web/solutions/small_business/products/security/index.html-tab-SecuritySolutions

http://www.cisco.com/web/partners/sell/smb/announcements.html

https://supportforums.cisco.com/community/netpro/small-business



http://www.cisco.com/en/US/prod/warranty_qa_guest.html

http://www.cisco.com/en/US/prod/warranty_qa_guest.html

Thank you.


UC320 SKUs Description List

($USD)

UC320W-FXO-K9 UC320 base Unit with 24 users $995

Solution Components

UC320 Proposed pricing – Not finalized Subject to change

SPA8800 4FXO/4FXS gateway $600

ESW520-8P-K9 8 port switch POE $659

ESW520-24P-K9 24 port switch POE $1,059

ESW520-24-K9 24 port switch $659

SPA502G 1 line display phone $164



SPA525G Multiline Color Wireless/wired desk phone $430

SPA303G 3 Line Greyscale display $125

SPA301G Basic Set, no display $89

3 Year Support Next Business Day Replacement $149

8 User system:

$343 per user

16 User system:

$218 per user

Cisco small business_communicate_by_leah_davis

Technology

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