Cisco Prime Collaboration 9.5 v1 -...

dCloud: The Cisco Demo Cloud

dCloud: The Cisco Demo Cloud

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Cisco Prime Collaboration 9.5 v1 Last Updated: 22-NOV-2013

About This Cisco Solution

Cisco Prime Collaboration Provisioning 9.5 provides simplified, unified management across voice and video networks, lowering

operating expenses and helping to ensure a superior end-user quality of experience. The solution offers automated, accelerated

provisioning for the entire Cisco Unified Communications (UC) system across Cisco Unified Communications and Cisco

TelePresence solutions - in one integrated product. This demonstration includes Reverse Sync, which automatically imports users

from existing deployments, end user self-service options such as provisioning and account updates, and Cisco Prime

Collaboration Assurance, which monitors and manages system call volume and bandwidth consumption.

For additional information about Cisco Prime Collaboration Provisioning, visit the product documentation overview.

About This Demonstration

This preconfigured Cisco Prime Collaboration Provisioning demonstration includes:

Scripted scenarios demonstrating deployment of user profiles to Cisco Unified Communications Manager, Cisco Unity

Connection, Cisco IM and Presence Server using Cisco Prime Collaboration Provisioning with site configuration

templates.

Deployment and provisioning of devices, Cisco Jabber Clients, users, lines, and Unified Messaging.

Automatically importing existing users with Reverse Sync.

End users accessing the Self-Care portal to self-provision their devices and configure their accounts.

Viewing system call volume and bandwidth usage with Cisco Prime Collaboration Assurance and using the integrated

notification tools to maintain quality of service levels throughout the solution.

Demonstration Requirements

The table below outlines the requirements for this preconfigured demonstration.

Table 1. Demonstration Requirements

Required Optional

● Router, registered and configured for Cisco dCloud

● Laptop

● Cisco Unified IP Phone model 9971

● Cisco Unified IP Phone model 9951

● A second Cisco Unified IP Phone model 9971

● A second Cisco Unified IP Phone model 9951

● Apple iPad or iPhone

● Cisco AnyConnect

https://www.cisco.com/en/US/docs/net_mgmt/prime/collaboration/9.5/documentation/overview/Cisco_Prime_Collaboration_Documentation_Overview_9_5.pdf


Demonstration Configuration

This demonstration contains preconfigured users and components to illustrate the scripted scenarios and features of the Cisco

Prime Collaboration Provisioning and Assurance 9.5 solutions. All information needed to complete the demonstration scenario

is located in the Topology and Servers menus of your active demonstration.

Topology Menu. Click on any server in the topology and a popup window will appear with available server options.

Servers Menu. Click on or next to any server name to display the available server options and credentials.

Table 2 below shows all of the user login information required for the script.

Table 2. Demonstration Pre-Configured User Information

User Name Role User ID Password Endpoint Devices Phone Extension

Adam McKenzie End user amckenzie C1sco12345 9971 with camera and Jabber

+1 408 555 6016 6016

Anita Perez End user aperez C1sco12345 None +1 408 555 6017 6017

Charles Holland End user cholland C1sco12345 9971 with camera and Jabber

+1 408 555 6018 6018

Jim Li End user jli C1sco12345 9951 with camera and Jabber

+1 408 555 6019 6019

Table 3. Demonstration Server Information

Application URL Username Password

Cisco Prime Collaboration 9.5 http://198.18.133.108 globaladmin dCloud12345!

Cisco Unified Presence http://cup1.dcloud.cisco.com

(IP address: 198.18.133.4)

administrator C1sco12345

Cisco Unified CM Administration http://cucm1.dcloud.cisco.com/ccmadmin

(IP address: 198.18.133.3)

administrator C1sco12345

Cisco Unity Connection http://198.18.133.5 administrator C1sco12345

Cisco Prime Assurance Manager http://198.18.133.175 globaladmin dCloud12345!

Workstation1 http://198.18.133.36 amckenzie C1sco12345

Demonstration Preparation

BEFORE DEMONSTRATING

We strongly recommend that you go through this process at least once, before presenting in front of a live audience. This will allow

you to become familiar with the structure of the document and the demonstration.

PREPARATION IS KEY TO A SUCCESSFUL CUSTOMER PRESENTATION.

Follow the steps below to schedule your demonstration and configure your demonstration environment.

1. Browse to dcloud.cisco.com, choose the location closest to you, and then login with your Cisco.com credentials.

2. Register and configure your endpoint router, if this is the first time you will be using your router for Cisco dCloud. [Show Me

How]

3. Schedule a demonstration [Show Me How].

http://198.18.133.108/

http://cup1.dcloud.cisco.com/

http://cucm1.dcloud.cisco.com/ccmadmin

http://198.18.133.5/

http://198.18.133.175/

http://198.18.133.36/

http://dcloud.cisco.com/

http://dcloud.cisco.com/dCloud/help/router_reg_config_tool.html

http://dcloud.cisco.com/dCloud/help/router_reg_config_tool.html

http://dcloud.cisco.com/dCloud/help/sched_demo.html


4. Test your bandwidth from the demonstration location before performing any demonstration scenario. [Show Me How]

5. Verify your demonstration has a status of Active under My Demonstrations on the My Dashboard page in the dCloud UI.

It may take up to 15 minutes for your demonstration to become active.

6. If you are connected to the demo from behind a router, please continue to the next step. If you are connecting directly to the

demo from a stand-alone laptop or other device, install and access Cisco AnyConnect on your laptop, using the

AnyConnect credentials in the Cisco dCloud UI. [Show Me How]

7. Access the demonstration Workstations 1 using your local RDP program or Cisco dCloud Remote Desktop Client [Show

Me How].

Workstation 1 (wkst1) – IP Address: 198.18.133.36, Username: dcloud\amckenzie, Password: C1sco12345

8. Cisco Prime Collaboration 9.5 offers support for the French and German language packs in Internet Explorer. Follow these

steps if you choose to enable either of the additional language options.

From Workstation1, launch Internet Explorer.

In the upper right corner choose Tools > Integration > Languages.

To add a language pack click Add and choose either German (Germany) or French (France) then click OK.

Choose which of the installed languages to use by highlighting that language and clicking Move Up until it is at the

top of the list.

Click OK to close and refresh your browser to begin using the new language pack.

http://dcloud.cisco.com/dCloud/help/connect_test.html

http://dcloud.cisco.com/dCloud/help/install_anyconnect_pc_mac.html

http://dcloud.cisco.com/dCloud/help/access_demo_wkstn.html

http://dcloud.cisco.com/dCloud/help/access_demo_wkstn.html


Scenario 1: Cisco Prime Collaboration Provisioning 9.5

This demonstration scenario illustrates how Cisco Prime Collaboration Provisioning consolidates all of the existing

communication services into one easy to manage tool. When deploying Cisco Prime Collaboration Provisioning all of the

existing user information in Cisco Unified Communication Manager is automatically imported using a feature called Reverse

Sync. For new deployments, Cisco Prime Collaboration Provisioning can easily deploy communication services to a new site

using batch provisioning. Cisco Prime Collaboration Provisioning also offers time saving self-service options for end users

called End User Self-Care.

Demonstration Steps

STEP TALKING POINTS ACTIONS

1 Cisco Prime Collaboration Provisioning is an

integrated solution that provides accelerated

provisioning for Cisco voice and video networks.

The applications that you can provision are:

Cisco Unified Communication Manager

Cisco Unity Connection

Cisco IM and Presence

Demonstration introduction.



2 When deploying Cisco Prime Collaboration

Provisioning there is a convenient feature called

Reverse Sync. This will import all of your existing

Cisco Unified Communications Manager users into

Cisco Prime Collaboration Provisioning

automatically.

To see this, we will log into Cisco Prime

Collaboration Provisioning and see that all of the

existing users are populated in the application,

including the entire server infrastructure. Doing a

search for Anita Perez displays all of the relevant

information imported from Cisco Unified

Communications Manager.

On Workstation 1, access the Cisco Prime Collaboration

Provisioning administration page.

Launch Internet Explorer. From the Cisco dCloud homepage,

choose Collaboration Admin Links > Cisco Prime

Collaboration 9.5.

Login to Cisco Prime Collaboration Provisioning.

o Username: globaladmin

o Password: dCloud12345!

NOTE: If you mistype the password, you will not receive an error

message. The User Name and Password fields will refresh. Ignore

any site security errors and continue.

Choose Deploy > Infrastructure Configuration.

Click the arrow icon to choose a processor.

This brings up a box where you can view each of the integrated

Cisco Unified Communications services under Cisco Prime

Collaboration.

o Choose Call Manager (cucm1-CiscoUnifiedCM).

o Click through these products to show synced values:

Device Pool, Route Partition, Calling Search

Space, H.323 Gateway, and Route Pattern.

To search for Anita Perez, go to Deploy > Search

Subscribers.

Enter Anita in the First Name field and click Search.

Click on Perez, Anita to verify all of the user information has

been successfully imported. To see all imported users leave the

First Name field blank and click Search.



3 Cisco Prime Collaboration Provisioning allows

you to deploy phone, voicemail, and other user

services individually or through the batch

deployment processes. This process is the same

whether you are adding new users or just adding

services to an existing user.

In this scenario, we will show how to create a New

Order for the end user Anita Perez. We will be

adding Cisco Jabber for iPhone to her account

through the Cisco Prime Collaboration

Provisioning administration interface that is

already open from the previous step.

From the account page for Anita Perez, click New Order from

the menu on the left.

Click Continue to accept dCloud-Engg Service Area.

Choose Phone Service and click Continue.

From the drop down, choose Cisco Jabber for iPhone.

o In Device Description, enter Anita Perez x6017.

o In the Device Name field, enter TCTAPEREZ.

o From the Phone Button Template drop down choose

Standard Dual Mode for iPhone.

o Expand the plus sign [+] for the Advanced Order

Configuration menu.

o From the Calling Search Space drop down menu,

choose dCloud-CSS.

Under the Advanced Order Configuration section, choose

Product Specific Configuration Layout.

o Enter aperez in both the Voicemail Username and

Voicemail Message Store Username fields.

o Enter 198.18.133.5 in both the Voicemail Server and

Voicemail Message Store fields and click Continue.

Choose the unassigned Line[1] by clicking Not Assigned.

In the Line Type drop down choose Chosen Line and enter

Anita Perez x6017 for the Line Description, Alerting Name,

ACSII Alerting Name, Display (Internal Caller ID), and ASCII

Display (Internal Caller ID) fields.

Enter \+14085556017 for the Directory Number field, click

Continue, then Confirm, and finally OK.

The Subscriber Record screen appears showing that the

service is being provisioned.

Click the Refresh icon [ ] to see the status of the provisioning.

It will also appear in the Subscriber Record when complete.

Provisioning may take up to 60 seconds to complete.

Optional: It is possible to connect to this demonstration using

Cisco AnyConnect with the session credentials on an Apple

iPhone [Show Me How]. Once connected, you can run Cisco

Jabber for Apple iPhone [See Appendix B] using Anita

Perez’s account information. The status will show as

Registered in Cisco Unified Communications Manager and the

presence status will be active.

https://dcloud.cisco.com/dCloud/help/config_anyconnect_apple.html



4 Provisioning Communication Services to a new

site with Cisco Prime Collaboration

Provisioning

A Service Area is a logical partition within a

domain that defines the class of service for calling,

messaging and presence privileges for various

subscriber types.

Service Area is associated with a single

application instance of each Cisco Unified

Communications type such as:

- Unified Communications Manager

- Unity Connection

- IM and Presence

You can also add directory number blocks to a

service area. When a subscriber or user is

associated with a service area, a directory number

is assigned from this block.

On Workstation 1, add a new service area for the Dallas site.

NOTE: After a period of inactivity, it may be necessary to login to

CPC again. User Name: globaladmin, Password: dCloud12345!

From the Cisco Prime Collaboration menu, choose Design >

Set Up Deployment > Service Areas.

In the Service Area Configuration section, click the New

Service Area link.

On the Configure a New Service Area page, enter the

following configurations settings:

o Service Area ID: dCloud-Dallas.

o Domain: dCloud.

Click Save.

On the Edit Service Area page, keep the defaults and click

Save.

NOTE: Do not configure the Call Processor, Unified Presence

Processor or Unified Message Processor settings. These are done

later when you upload the infrastructure configuration file.



5 Infrastructure Batch Provisioning

You can use batch provisioning to provision

complete infrastructure to a site with a single

template.

The infrastructure template file contains site-

specific configuration information such as Device

Pool, Region, Date & Time Group, CM group,

Route Partition, CSS, and Hunt Pilot.

On Workstation 1, deploy site configuration for the Dallas Site.

From the Cisco Prime Collaboration menu, choose Deploy >

Batch Provisioning.

Click the Create a New Project button [ ].

In the Project Name field, enter Dallas.

Click Create.

In the Batch Project Actions section, click the Upload a

Batch Action File link.

Next to the File to Upload field, click Browse to choose the

template file.

Go to the Desktop\CPC-Templates directory. Choose CPC-

Infra-Dallas.txt and click Open.

Click Upload.

Click the Refresh button [ ] to see the status of the file

upload.

When the upload is complete, click NOW to upload the data to

Cisco Prime Collaboration.

Click Yes to confirm.

Click the Refresh button [ ] to see the status of the upload.

Click View to see the status details.



6 Configure site settings for additional sites. On Workstation 1, configure the site settings for the dCloud-Dallas

Service Area.



On the Configure a Service Area Configuration page, click

View Service Area.

Click dCloud-Dallas in the ServiceArea ID table.

Click Update.

Enter the following settings in the Call Processor Settings

section.

NOTE: If a field is not listed below, it does not need to be modified.

o In the Name field, choose cucm1-CiscoUnifiedCM.

o In the Phone Protocol field, choose SIP.

o In the Calling Search Space (Phone) field, choose

CPC-Dallas-CSS.

o In the Call Search Space (Line) field, choose CPC-

Dallas-CSS.

o In the Location field, choose Hub_None.

o In the Route Partition field, choose CPC-Dallas-PT.

o In the Device Pool field, choose CPC-Dallas-DP.

Enter the following settings in the Unified Presence Processor

Settings section:

In the Name field, choose cup1-CiscoUnifiedPresence.



7 Configure Unified Message Process Settings,

including the directory number blocks.

Enter the following settings in the Unified Message Processor

Settings section:

o In the Name field, choose cuc1-

CiscoUnityConnection.

o In the Email Processor field, choose PM_UMS-

Default.

o In the Subscriber Template without TTS Enabled

field, choose voicemailusertemplate.

o In the Subscriber CoS with TTS Enabled field,

choose PM_CoSwithTTS.

o In the Subscriber CoS without TTS Enabled field,

choose Voice Mail User COS.

o In the Subscriber Roles field, choose Employee.

In the Directory Number Block(s), choose the new page icon.

In the new window, enter the following information.

o In the Prefix field, enter \+1408555.

o In the Frist Number field, enter 6018.

o In the Last Number field, enter 6048.

o In the Minimum Length field, enter 4.

o Click Add. This will take back you to the Service Area

Configuration page.

At the bottom of the page, in the Directory Number Block(s)

field, choose the DN block you just created: dCloud-Dallas

\+408555-6018.

Click Save.



8 What are Provisioning Attributes?

Provisioning attributes are configuration settings

that are applied to order services at the time of

activation.

The System Administrator can assign and

configure provisioning attributes throughout the

different levels of the system such as:

Domain

Service area

Subscriber

The time of order entry

VALUE PROPOSITION:

• UC application knowledge is not required. Help

desk users and lower level administrators can

order phones and voicemail using simple wizards.

•Preconfigured attributes for the services provides

a consistent error free deployment of services for

users.

• Increases customer satisfaction when services

are deployed quickly and easily within minutes

instead of hours.

On Workstation 1, modify the phone provisioning attributes.



Click View Service Area.

Click dCloud-Dallas.

Click Edit Provisioning Attributes.

On the Provisioning Attribute Management page, click on the

plus symbol (+) beside Phone and modify the attributes. You

can modify any of the attributes; however, suggested values to

modify for this demonstration are listed below.

o To edit an attribute’s information, click the Edit icon

next to the attribute and make the desired changes.

o Click Update after you modify each property.

To save time, use Ctrl + F to search and locate each of the

properties to edit.

Field Name Value

Built in Bridge On

Cisco Camera Enabled

Disable Speakerphone False

Disable Speakerphone & Headset False

PC Port Enabled

PC Voice VLAN access Enabled

Video Capabilities Enabled

Click Done.



9 Single User Interface

Previously, an administrator would have to

configure users with services, by logging in to the

native interface of Cisco Unified Communications

Manager, Unity Connection and IM & Presence

Servers. Now, with Cisco Prime Collaboration

Provisioning, administrators can provision these

services through a single user interface.

VALUE PROPOSITION: Cisco Prime

Collaboration reduces the probability of duplicate

entry errors and reduces the total provisioning

time.

On Workstation 1, edit the template file.

Open Excel from the Start menu. Click File > Open and choose

Desktop\CPC-Templates\User Template-Dallas.txt.

o The file becomes visible by changing the File Open

type to All Files. Accept the defaults for the text import

wizard by clicking Finish.

Edit the MAC Address column. Replace the existing values

with the MAC addresses for the phones at your location. The

supported phone types are 9951 and 9971.

Save and close the User Template-Dallas.txt file. You may be

prompted several times about compatibility issues when saving

the file. Continue to click Yes and Save until the dialog boxes

are dismissed.



10 Use templates to upload a user group to Cisco

Prime Collaboration Provisioning. This upload

will provide users with a specified phone, line

(extension), presence, and Jabber access.

After staging the data for uploading to Unified

Communications applications, it can be exported

to Cisco Unified Communications Manager, Unity

Connection and Presence servers.

Cisco Prime Collaboration Provisioning provisions

users, phone, voice mail, and Jabber on the

respective Unified Communications applications.

On Workstation 1, upload users to the Dallas Site.

From the Cisco Prime Collaboration menu, choose Deploy >

Batch Provisioning.


In the Project Name field, enter Dallas Users.

Click Create.

In the Batch Project Actions section, click the Upload a

Batch Action File link.


template file.

Go to the Desktop\CPC-Templates\ directory. Choose User

Template-Dallas.txt and click Open.

Click Upload to add user profile data to the provisioning

manager.

Click the Refresh button [ ] to see the file upload status.

The Batch Project Actions table displays the upload status

and a summary of the data from the CSV file.

Click View to see the status details.

When staging is complete, click NOW in the Project Schedule

section to upload this data.


Click the Refresh button [ ] to see the provisioning status.

The Batch Project Actions view displays the status of the data

being configured. Click View to see the status details.

Optional: You can connect to this demonstration using Cisco

AnyConnect with the session credentials on an Apple iPad

[Show Me How]. Once connected, you can run Cisco Jabber

for Apple iPad [Show Me How] using Adam McKenzie’s

account information. The status will show as Registered and

the presence status will be active.

Optional: You can also connect to this demonstration using

Cisco AnyConnect with the session credentials on an Android

smartphone [Show Me How]. Once connected, you can run

Cisco Jabber for Android [Show Me How] using Jim Li’s

account information. The status will show as Registered and

the presence status will be active

https://dcloud.cisco.com/dCloud/help/config_anyconnect_apple.html

https://dcloud.cisco.com/dCloud/help/connect_jabber_anyconnect.html

https://dcloud.cisco.com/dCloud/help/android_anyconnect.html

https://dcloud.cisco.com/dCloud/help/android_confg_jabber.html



11 Confirm user provisioning within Cisco Unified


Verify user provisioning in Cisco Unified Communications

Manager.

On Workstation 1, access the Cisco Unified Communications

Manager administration page:


choose Collaboration Admin Links > Cisco Unified


Login to Cisco Unified Communications Manager.

o Username: administrator

o Password: C1sco12345

From the menu, choose Device > Phone.

Click Find. Dallas users are provisioned with a 9971 phone,

Client Services Framework (Jabber), and voicemail.

If you followed all of these steps successfully and the phones

did not provision it may be necessary to reset the security

settings on each phone. [Show Me How]

o On each phone choose Administrative Settings >

Reset Settings > Security Settings

o This may take up to 3 minutes for the phones to reset

and register.

NOTE: If you edited the user template file with the MAC addresses

of additional phones, those phones will register and will be

operational.

https://dcloud.cisco.com/dCloud/help/reset_ip_phones.html



12 Cisco Prime Collaboration Provisioning allows

for easy configuration of voicemail for provisioned

users.

User Self-Care Option

End User Self-Care allows a user to access the

Cisco Prime Collaboration Provisioning self-

service portal and provision their device

independently as well as change their account

details and subscriptions, with no administration

interaction required.

To allow users to perform Self-Care functions the

administrator must first enable this in the user

account screen in the Cisco Prime Collaboration

Provisioning administrator page.

On Workstation 1, configure voicemail for Charles Holland and

make him a Self-Care User.

Log into the Cisco Prime Collaboration 9.5 administration

page, choose Deploy > Subscriber Management > Search

Subscribers.

Enter Charles in the First Name field and click Search.

Click on Holland, Charles to view the account details.

Click the icon in front of Charles Holland under Subscriber

Record Options.

Click the box next to Self-Care and then click Update.

Click Logout.

Login to Cisco Prime Collaboration Provisioning.

o Username: cholland


Explore the Phone Settings, Line Settings, and User

Settings sections, viewing the options that you can edit.

Change user devices by clicking the icons on the lower left.

Click Line Settings.

On the Call Forward > Internal tab, for each Phone State,

choose Voicemail in the action field. Click Save.

On the External tab, for each Phone State, choose Voicemail

in the action field. Click Save.

Close the Cisco Prime Telephone Self-Care window.

Using IP Phones 9951 and 9971, test voice path and voice mail.

Using Charles Holland’s 9971, call Jim Li at extension 6019.

Answer Jim’s phone and verify that the audio path between the

two phones is established.

Using Jim Li’s 9951, call Charles Holland at extension 6018.

Do not answer the call. Allow the call to roll over to voicemail.

Leave a voice message. The Message Waiting Indicator light

on Charles’ phone is now Red.

Press the Messages button on Charles’ phone.

Enter the PIN number 13572468 and listen to the message.



13 The Extension Mobility feature enables users to

log in to any phone and use that phone as their

own, on a temporary basis. When the user logs in,

the phone adopts the user's default device profile

information (including line numbers, speed dials,

services links, and other user-specific properties),

and dynamically configures the phone to that

device profile.

VALUE PROPOSITION:

• Reduces costs associated with permanent office

accommodations

• Provides flexibility to the customer

• Easy to configure

Using Cisco Prime Collaboration Provisioning

templates, Cisco Unified Communications

Manager and Cisco Unity Connection Manager are

now populated with the extension mobility profiles.

On Workstation 1, upload a template to Cisco Prime

Collaboration Provisioning to provision Extension Mobility

Profiles with a line to site 1.

NOTE: After a period of inactivity, it may be necessary to login

again. Username: globaladmin, Password: dCloud12345!.

From the Cisco Prime Collaboration Provisioning menu,

choose Deploy > Batch Provisioning.


In the Project Name field, enter EM-dCloud-Dallas.

Click Create.

In the Batch Project Actions section, click Upload a Batch

Action File.


template file.

Go to the Desktop\CPC-Templates\ directory. Choose

AddExtensionMobilityAccessWithLine-Dallas.txt and click

Open.

Click Upload.

Click the Refresh button [ ] to see the status of the file

upload for Extension Mobility Provisioning.

When the upload is complete, in the Project Schedule section,

click NOW to provision Extension Mobility.


Click the Refresh button [ ] to see the status of the upload.

WARNING! Take caution not to click the ABORT link next to the

Refresh button. If you do, just answer No when prompted.

The Batch Project Actions view displays the status of the data

being configured.



14 User profiles can be verified within Cisco Unified


On Workstation 1, verify Extension Mobility Provisioning on Cisco

Unified Communications Manager.


choose Collaboration Admin Links > Cisco Unified


Login to Cisco Unified Communications Manager.

o Username: administrator


Choose Device > Device Settings > Device Profile.

Click Find.

Show that user profiles with the “em” extension have been

provisioned.

This concludes this demo activity.


Scenario 2: Cisco Prime Collaboration Assurance

In the following steps, the CPC administrator uses Assurance Manager to monitor network activity and bandwidth usage and

ensure that the voice and data network is functioning properly.

NOTE: The data generated for this scenario is from an archived database, not from a live communications environment. As such, it

will not be possible to change any of the settings for the devices listed in Cisco Prime Assurance Manager for this scenario.

Demonstration Steps


1 Cisco Prime Collaboration Assurance

Cisco Prime Collaboration Assurance offers

administrators the capability to view the most

relevant areas of their communications

infrastructure.

Access the Cisco Prime Collaboration

Assurance Manager to view the available

preconfigured dashboards:

End-users Impact – Information about sessions

and alarms.

Endpoints utilization – Endpoints information and

utilization levels.

Infrastructure – Details about conferencing

devices, management devices, call and session

devices and video ports.

Topology - This dashboard provides a logical top-

level view of your IP telephony network. This view

highlights call control relationships.

NOTE: For optimal graphic performance, we recommend opening

your browser to 198.18.133.175 directly on your local laptop. You

must be behind either a dCloud-connected router or VPN to dCloud

using Cisco AnyConnect.

On Workstation 1, access the unified Cisco Prime Collaboration

Assurance.

Launch Internet Explorer. From the dCloud homepage, choose

Collaboration Admin Links > Cisco Prime Assurance 9.5.

NOTE: When accessing Cisco Prime Collaboration Assurance there

maybe be a security certificate warning. Click Continue to this

website to continue.

Login to Cisco Prime Collaboration Assurance.

o Username: globaladmin

o Password: dCloud12345!

Click through each of the tabs at the top of the page,

highlighting the default charts available.



2 Adding customized dashboards

In addition to the preconfigured dashboards, it is

also possible to add custom dashboards and

charts to the administrator view. We will add a new

dashboard to the front page and customize its

content.

First, we add a new dashboard called Test

Dashboard to the administration home page. The

dashboard appears as another tab on the home

page and is blank when created. We will now add

customized content to our new dashboard.

We will add Dashlets containing information that

we would like to monitor to our new dashboard.

For this example, we will add several of the

available dashlets to our new dashboard.

Add customized dashboard to administrator home page.

Click the Configure icon [ ] in the upper right corner and

choose Add New Dashboard from the drop down menu.

Enter the name Test Dashboard and click Apply.

The dashboard will appear as a new tab on the home page with

no content. Add a Dashlet by clicking the Configure icon [ ]

in the upper right corner and choose Add Dashlet(s) from the

drop down menu.

Expand any of the four options listed in this menu and choose

any of the available dashlets by clicking Add next to the desired

dashlet. Repeat to add several dashlets to the new dashboard.

3 When viewing data in chart form you can click on

any of the data points to see the source event. In

addition, when viewing data in tabular form you

can export the displayed information using the

CSV file format.

To view an interactive chart, we will choose any

device in the “Top 10 Impacted TelePresence

Endpoints with Alarms” dashlet. This brings us to a

listing of the alarms for the chosen device.

Return to the home page by clicking the Home > End-Users

Impact dashboard.

Locate the Top 10 Impacted Endpoints with Alarms dashlet

and click on any of the endpoints listed.

The Alarms & Events page appears, showing a list of all

warnings for this device.

Choose any of the session detail icons [ ].

This shows incoming channel number, number of packets

dropped, and percentage of packets dropped for that particular

session/call.

4 The Infrastructure Dashboard provides

information about management devices,

conferencing devices, video ports, and call and

session control devices. It also provides a health

summary for infrastructure and service areas.

The Service Availability Summary dashlet shows

all devices currently running and their detail views.

By clicking any of these devices, you can see

details about their IP address, Alarms, and

resource usage (CPU, VM, and Disk).

Click on the Home link to return to the home page and then the

Infrastructure tab.

In the Service Availability Summary dashlet, click on the

Presence bar. This brings up a window with server IP address

information as well as links for Alarms and Presence

Diagnostic View.

Click Presence Diagnostic View to see a detailed view of the

Presence server and its resource utilization.



5 The Topology Dashboard provides a full network

topology view for all of the communications

clusters. To see details for an individual cluster just

click on that cluster and a detailed view of the

network connections is shown with call processors

and connected endpoints.

You can use the search option on the right side of

the screen to search communication endpoints by

IP address, MAC address, or extension. In this

example, we will search for phones that contain 00

in their extension.

Click on the Home link to return to the home page and then the

Topology tab. If the browser is non-responsive, please reload

this webpage.

Adjust the zoom on the Topology View using the slider to

focus in on a particular cluster.

On the right side of the Topology View window, enter 00 in the

field next to the Extension drop down menu. This brings up a

list of phones with 00 in their extension.

6 It is possible with Cisco Prime Collaboration

Assurance to view all of the current Alarms and

Events in the system. This will let you know of any

issues that require your attention anywhere in the

communications infrastructure.

First, we will open the Alarms and Events page,

which shows relevant information for all devices

integrated with Cisco Prime Collaboration

Assurance.

Click an alarm to see details about the warning.

The alarm can be marked as Acknowledged or

Cleared. You can assign the alarm to an IT

administrator, add notes to the alarm, email a

notice about the alarm, or delete the alarm all

through this interface.

Additionally, you can customize, add, and delete

alarms through the Administration > Alarm &

Event Configuration menu.

Click on the Home link to return to the home page.

Hover the mouse over the Operate tab and click Alarms &

Events. This opens the Alarm Summary page.

Click any alarm from the list to display its detailed information in

the bottom tab.

Check the box next to the alarm in the bottom tab and choose

Change Status > Acknowledge to show the alarm as viewed.

To clear the alarm, choose Change Status > Clear and click

OK to confirm.

Click Annotate and type in notes regarding the alarm then click

Submit. Click the detail icon [ ] to show the saved notes for

the alarm.

Click Assign and then click Assign to Me to take ownership of

the issue. Scroll to the right to see Owner as globaladmin.

Click Email Notification to show the pop-up window where you

can fill in To, Comment, and Subject lines. Click Cancel to exit

this menu.

NOTE: Because this demonstration runs from an archived

database, it is not possible to email from this scenario. This is not a

limitation of the software and this feature is fully functional when

running in a live, production environment.

Click the Delete button and click OK to delete the alarm.



7 Cisco Prime Collaboration Assurance can also

track the status of video collaboration sessions in

your network. It collects session data received

from various sources and provides end-to-end

details on the session.

Cisco Prime Collaboration Assurance receives

session events from call and session control

components, such as Cisco Unified Call

Manager and Cisco TelePresence Video

Communication Server. It also retrieves session

details from applications, such as management

applications, call and session control components,

conferencing components, and endpoints. You can

view the details of any completed video

conference. The details available include the

session devices used, a log of any issues that

occurred, and session information.

NOTE: Because this demonstration runs from an

archived database, the following feature is not

available. Please, still highlight the Session

Troubleshooting feature, but explain that it is fully

functional only when running from a live,

production environment.

Cisco Prime Collaboration Assurance also has the

capability to troubleshoot an active call through the

Session Diagnostics page. First, we would

choose an active call, and open the Session

Troubleshooting page. Finally, we would choose

an endpoint and view the session log file for

advanced debugging.

Click the Home link to return to the home page.

Hover the mouse over the Operate tab and choose Session

Diagnostics.

Show how to change the date range by clicking the plus sign

[+]. Choose the desired range and click Apply.

Drop down the Show tab and click All. In a production

environment, any calls that have a receiver with a check mark

icon [ ] are completed calls.

Clicking any of the completed calls bring up the option to

browse the Topology, System Information and Session

Information menus.

8 Search options

On the top right corner of the home page, you

have the search field. You can search devices by

phone, DN, IP Address and MAC address. Search

results displays IP Address, DN, Phone Model,

Status, Registration phone load or alternatively

you can click on the extension and it will take you

to the device detail page.


In the Search field in the upper right corner of the screen click

Phones and type 00 to return a sample list of IP Phones in this

environment that contain that string.



9 Cisco Prime Collaboration Assurance

Analytics helps you to identify the traffic trend,

technology adoption trend, over utilized resources,

and underutilized resources in your network. You

can also track intermittent and recurring network

issues and address service quality issues using

the Analytics Dashboards.

You can launch the following dashboards from the

Analyze tab on the home page:

1. Technology Adoption

2. Asset Usage

3. Traffic Analysis

4. Capacity Analysis

5. Service Experience

First, we will look at the Technology Adoption

dashboard, which shows the number of

video/audio endpoints deployed, the number of

video and audio minutes used, and the distribution

of phone models. It also shows video versus audio

endpoint usage and call distribution by endpoint

model.

As you can see, we can view the information in all

of the Cisco Prime Collaboration Assurance

dashlets in both Chart Mode and Grid Mode. To

export this data simply click the drop down arrow

and click Export to PDF or Export to CSV.


Hover the mouse over the Analyze tab and click Technology

Adoption.

Browse through each of the dashlets displayed on the

Technology Adoption tab, highlighting each chart and some of

its displayed information.

Dashlets can be viewed either in chart mode [ ] (default) or

grid mode [ ]. Choose grid mode on one of the dashlets to

change the display, and then toggle between the two modes.

The data in any dashlet can be exported either in .pdf or .csv

form. Click the arrow drop down (see below) to choose either

Export to PDF or Export to CSV and show this function.

10 Asset Usage is the next dashboard we will

investigate. This dashboard tracks the usage of

the deployed endpoints, which can help you see if

they are effectively allocated or need to be

redistributed. The dashboard has only one dashlet:

Least Used Endpoint Types. This dashlet

displays the endpoint types that are used the least,

based on the number of calls made per week.

Hover the mouse over the Analyze tab and choose Asset

Usage.

View the pie chart showing the distribution of least used

devices. Click one of the slices to bring up a window showing

the historical data for this category.



11 Traffic Analysis is the third Technology

Adoption dashboard. The Traffic Analysis

dashboard displays the technology usage by

various users, departments, or business units in

the organization. It helps you to plan and allocate

business costs across various organizational units

or departments.

The Traffic Analysis dashboard contains the

following dashlets:

1. Top N Callers (Who made the highest number

of calls for selected duration)

2. Top N Dialed Numbers (Which

number received highest number of calls for

selected duration)

3. Top N Off-Net Traffic Locations (Gives On-

Net vs Off-Net calls distribution)

4. Top N Call Traffic Locations (Which location

has made the highest number of calls)

5. Call Traffic Analysis (Gives call distribution for

internal, external, conference, emergency,

voicemail, and H.323/MGCP calls)

Hover the mouse over the Analyze tab and choose Traffic

Analysis.

Browse through each of the dashlets displayed on the Traffic

Analysis tab, highlighting each chart and some of its displayed

information.

Click on a few of the data points to reveal the historical trends

for these categories.

12 Capacity Analysis is the fourth Technology

Adoption dashboard. The Capacity Analysis

dashboard displays the usage trends and available

capacity of the key network resources. This

information helps you effectively plan for future

capacity addition or dilution where needed.

You can view the following dashlets from the

Capacity Analysis dashboard:

1. Top N Utilized Trunks

2. Bottom N Utilized Trunks

3. Ton N Busy-Hour Trunk Capacity

4. Bottom N Busy-Hour Trunk Capacity

Hover the mouse over the Analyze tab and choose Capacity

Analysis.

Browse through each of the dashlets displayed on the Capacity

Analysis tab, highlighting each chart and some of its displayed

information.





13 Service Experience is the fifth and final

Technology Adoption dashboard. The Service

Experience dashboard helps you to analyze the

service quality distribution and traffic trends based

on number of calls, location, or call duration.

The following dashlets are available from the

Service Experience dashboard:

1. Service Experience Distribution (Provides

distribution of calls with Good Quality, Poor

Quality, and Acceptable Quality)

2. Endpoints with Service Quality Issues

(Provides distribution of quality of calls based on

the phone model)

3. Top N Call Failure Locations (Provides

information about the locations that have the

highest number of failed/poor calls)

Hover the mouse over the Analyze tab and choose Service

Experience.

Browse through each of the dashlets displayed on the Service

Experience tab, highlighting each chart and some of its

displayed information. Set the date range for 6 months prior for

easier viewing of data.



This concludes this demo activity.


Appendix A. Adding a Cisco Unified Communications Device to Cisco Prime Collaboration Assurance

It is possible to add a Cisco Unified Communications device, such as Call Manager, Unity Connection, or Presence server, into the

Cisco Prime Collaboration Assurance environment. Once added, you can discover and manage them along with the rest of the

devices.

NOTE: Following these steps will allow you to show customers how to add a Unified Communications device to Cisco Prime

Collaboration Assurance. However, after these steps are completed, you will not have any new devices added into this

demonstration. This is because the devices in this demonstration are running from an archived database, not a live environment.

The steps in this appendix are for showing how to add the device only.

On Workstation 1 (as Administrator), access the unified Cisco Prime Collaboration Assurance:

1. Launch Internet Explorer. From the dCloud homepage, choose Collaboration Admin Links > Cisco Prime Assurance 9.5.

NOTE: When accessing Cisco Prime Assurance Manager there maybe be a security certificate warning. Click Continue to this

website to continue.

2. Login to the Cisco Prime Assurance Manager.

Username: globaladmin

Password: dCloud12345!

3. From the home page, hover over the Operate menu and choose Device Work Center.

4. Click Manage Credentials and a new window appears.

5. Click Add and then enter the Profile Name as dCloud-CUCM.

6. For Device Type choose CISCO UNIFIED COMMUNICATIONS MANAGER.

7. Enter 198.18.133.3 as the IP Address Pattern for the session’s Cisco Unified Communications server.

8. In the SNMP V2 section enter public for the following variables. This string value is already created in this demonstration; it is

used for authentication only.

SNMP Read Community String: public

Re-enter SNMP Read Community String: public

9. In the HTTP(s) section enter the following:

HTTP(s) Username: administrator

HTTP(s) Password: C1sco12345

Re-enter HTTP(s) Password: Cisco12345

10. In the JTAPI section enter the following:

JTAPI Username: administrator

JTAPI Password: C1sco12345

Re-enter JTAPI Password: Cisco12345

11. Click Save to create the new dCloud-CUCM credentials and do not close the window.


12. From the list of devices, choose dCloud-CUCM, the device you just created.

13. Click Verify.

14. Enter 198.18.133.3 as the IP Address and click Test.

The SNMP, HTTP, and JTAPI credentials will all show as Passed if successful.

15. Without closing the window, click on Device Discovery near the top of the page.

16. Enter 198.18.133.3 as the IP Address and click Run Now.

A dialog box pops up showing the discovery is running, click OK to close.

NOTE: For steps 15 and 16 above you can follow the instructions, but because the devices in this demonstration are running from

an archived database the action will not complete. The steps in this appendix are for showing how to add the device only.


Appendix B. Configuring Jabber for iPhone

For this demonstration, use the following steps to configure Jabber for iPhone for the user Anita Perez.

1. Download and install the Cisco Jabber app.

2. Launch Cisco Jabber on the iPhone device.

3. Accept any warnings or terms and conditions.

4. At the Welcome screen, tap Enter Account Settings.

5. At the Setup Assistant screen, tap Begin.

Unified Communications Manager

6. Tap Continue.

7. On the Phone Services screen, enter the required fields:

a. Device ID: TCTAPEREZ

b. TFTP Server: 198.18.133.3

c. Tap Save.

The iPhone will verify the entered settings. If verification fails, try again.

Desk Phone Integration

8. Tap Continue.

a. Username: TCTAPEREZ

b. Password: C1sco12345

Unified Messaging (Voice Messaging)

9. Tap Continue.

10. All information should be pre-populated if not use following:

a. Username: TCTAPEREZ

b. Password: C1sco12345

c. Server: 198.18.133.5

d. Port: optional, leave blank

11. Tap Save.

Corporate Directory

12. Tap Continue.

13. All information should be pre-populated, if not use the following:

a. Server: 198.18.133.1


b. Port: 3268

c. Use SSL: OFF

d. Search Base: ou=demo users, dc=dcloud, dc=cisco, dc=com

e. User Authentication: ON

14. Tap Save.

15. Tap Continue.

Your device is ready to use.

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