Cisco IT Mobile BYOD Strategy - CoreNet Global IT Mobile BYOD... · Cisco IT Mobile BYOD Strategy...

23
© 2012 Cisco and/or its affiliates. All rights reserved. Cisco IT Mobile BYOD Strategy Cisco Public Cisco IT Mobile BYOD Strategy Yvic Le Scouezec Senior Manager IT

Transcript of Cisco IT Mobile BYOD Strategy - CoreNet Global IT Mobile BYOD... · Cisco IT Mobile BYOD Strategy...

© 2012 Cisco and/or its affiliates. All rights reserved. Cisco IT Mobile BYOD Strategy Cisco Public

Cisco IT Mobile BYOD Strategy Yvic Le Scouezec Senior Manager IT

© 2012 Cisco and/or its affiliates. All rights reserved. Cisco IT Mobile BYOD Strategy Cisco Public

CISCO Landscape

• 350 locations in 90 countries • 450 buildings • 50 data centers and

server rooms • 1000+ labs world wide (500+ in San

Jose) • 67,000 Employees • 30,000 Contractors • 20,000 Channel Partners • 110+ Application Service Providers • 210+ Business and Support

Development Partners

Over 150,000 People around the World in the Extended

Cisco Family

© 2012 Cisco and/or its affiliates. All rights reserved. Cisco IT Mobile BYOD Strategy Cisco Public

Leadership Beyond Technology

Process

Technology

Culture

Video TelePresence Webex Social Unified Communications Instant Messaging Security

Scalable Integrated Processes Services Framework Business Value

Leadership Change Management Governance Transforming how we work

© 2012 Cisco and/or its affiliates. All rights reserved. Cisco IT Mobile BYOD Strategy Cisco Public

Your Future Workforce! Students and Their Notebooks at the University of Missouri School of Journalism

© 2012 Cisco and/or its affiliates. All rights reserved. Cisco IT Mobile BYOD Strategy Cisco Public

Identifying the Way People Work

Campus Mobile

KX Worker/ Partners

Executives

Highly Mobile

Sales System Engineers

Advanced Services

Remote Collaborator

FT Telecommuters Satellite Office

Workers Off-Hours Workers

Neighborhood Collaborator

Engineers/ Developers Collab.

Workspaces Onsite Support

Workstation Anchored

Assistants Outsourcers Call Centers

How We Segment Our Users Is Based on How They Collaborate

© 2012 Cisco and/or its affiliates. All rights reserved. Cisco IT Mobile BYOD Strategy Cisco Public

Four phones at Cisco: The Shape of Phones will never be the same

EX-90

99xx Cisco Jabber Client

Tele-Presence

© 2012 Cisco and/or its affiliates. All rights reserved. Cisco IT Mobile BYOD Strategy Cisco Public

Traditional Corporate Laptops

Cisco’s Any Device Landscape

7

23,679 7,327 2,000 99,606

Corporate VXI Endpoints

Mobile BYO Devices

11,863 24,779 6,798 8,676 Other 986

© 2012 Cisco and/or its affiliates. All rights reserved. Cisco IT Mobile BYOD Strategy Cisco Public

Desktop Refresh Process (with Mac Option)

8 8

1. Refresh Invite 3. Client registers for Refresh & Approval

4. Order 5. Hardware shipment 6. Setup and configuration

2. Client goes to Website

C&A

Manager Approval

© 2012 Cisco and/or its affiliates. All rights reserved. Cisco IT Mobile BYOD Strategy Cisco Public

Social Support - Self-Service Evolution

© 2012 Cisco and/or its affiliates. All rights reserved. Cisco IT Mobile BYOD Strategy Cisco Public

Right Solution for the Right Situation

• Major Issue • Requires High-Level Expertise • Time Sensitive

Call

• Minor Issue • Requires Some Expertise • Not Time Sensitive

Open a Case Online

• General Information • How To • Availability

Self Support

© 2012 Cisco and/or its affiliates. All rights reserved. Cisco IT Mobile BYOD Strategy Cisco Public

Smartphones and Tablets at Cisco

BYOD Mobility Landscape

Cisco’s two year mobile device growth rate is 96%

16% 47%

22%

Platform* August 2010

August 2011

August 2012

iPhone 5,895 17,337 24,779

iPad 677 5,933 11,863

BlackBerry 14,910 13,917 8,676

Android 209 3,822 6,798

Others 5,428 1,337 986

Total 27,119 42,386 53,102

13%

*Includes devices with corporate plans, personal plans, and wi-fi only

© 2012 Cisco and/or its affiliates. All rights reserved. Cisco IT Mobile BYOD Strategy Cisco Public

Creating Concensus

Local and Remote Wipe

Encryption and Management

4 Digit PIN

10 Minute Timeout

Trusted Devices

Alternative Devices

© 2012 Cisco and/or its affiliates. All rights reserved. Cisco IT Mobile BYOD Strategy Cisco Public

Network Edge

Core Network

Security Model for Remote Access 4 Digit

PIN 10 Minute Timeout

Remote Wipe

Management

Encryption

© 2012 Cisco and/or its affiliates. All rights reserved. Cisco IT Mobile BYOD Strategy Cisco Public

BYOD Rules of Use

14

Cisco Rules of Use

1) Allows Cisco to remotely wipe the device

2) Requires an acceptable password and 10 minute timeout

3) Require users to immediately report a lost or stolen device.

All users must accept rules of use when signing up for service

Trade off between employee trust and IT control

There is no IT jargon – the rules are simple for end-users to understand

© 2012 Cisco and/or its affiliates. All rights reserved. Cisco IT Mobile BYOD Strategy Cisco Public

BYOD Mobility Success Metrics

96% more devices 58% more users 300% more data usage

38% fewer cases 28% higher satisfaction 33% lower per user cost

*2 year comparison

© 2012 Cisco and/or its affiliates. All rights reserved. Cisco IT Mobile BYOD Strategy Cisco Public

Data Utilization Trends

30 MB per

month

BlackBerry

350 MB per

month

iPhone/Android

1225 MB per

month

LTE Android

© 2012 Cisco and/or its affiliates. All rights reserved. Cisco IT Mobile BYOD Strategy Cisco Public

Inside the Enterprise

NCS Prime ISE

Outside the Enterprise

Cisco WLAN

Controller

AC NAM

MDM CSM / ASDM

AC VPN (All Mobile) AC Cloud Web Security (All PCs)

IronPort WSA

Wired Network Devices

Cisco Catalyst

Switches

AC NAM

Seamless Connectivity & Integrated Security

17

© 2012 Cisco and/or its affiliates. All rights reserved. Cisco IT Mobile BYOD Strategy Cisco Public

Cisco IT App Selection

EasyApps @Work

Security Collaboration Function App Store

Virtualization

Basics

© 2012 Cisco and/or its affiliates. All rights reserved. Cisco IT Mobile BYOD Strategy Cisco Public

The Cisco Enterprise Store

Re

Entitlement Approvals Categories Chargeback Reporting

Desktop Apps

Mobile Apps Desktop HW

Webex Social

Virtual HW

Mobile HW

Access to Storefront from all OS & Device Types

Pervasive Enterprise Security (versions, enforcement, trusted devices)

Personalized, User Friendly Catalog for all IT Services

Integrated with Enterprise Service Management

Automated and Seamless Service Provisioning

© 2012 Cisco and/or its affiliates. All rights reserved. Cisco IT Mobile BYOD Strategy Cisco Public

Cisco IT BYOD Roadmap Prove with mobile then add desktop

20

Mobile BYOD Mandate Mobile Mail and Wi-Fi Circa 2009

VPN on BYOD smartphones & tablets Circa 2011

Virtual desktop on VXI endpoints, BYOD smartphones & tablets Circa 2012

BYOD for non-Cisco laptops 2013+

© 2012 Cisco and/or its affiliates. All rights reserved. Cisco IT Mobile BYOD Strategy Cisco Public

Conclusions

1. BYOD is happening with or without IT 2. Position IT as an enabler not a barrier 3. Leverage the BYOD trend and target high

value use cases 4. Test the waters first before a wide scale

deployment 5. Find the right balance between security and

client experience

21

© 2012 Cisco and/or its affiliates. All rights reserved. Presentation_ID Cisco Public

© 2012 Cisco and/or its affiliates. All rights reserved. Cisco IT Mobile BYOD Strategy Cisco Public

Introducing E2N Innovation Center (EIC)!

AnyConnect 3.0 SSL VPN client on Windows & Mac* laptops AnyConnect 2.5 Seamless SSL VPN client on mobile devices

Jabber IM & video client for mobile devices ScanSafe Offprem malware protection

Authentication Wired 802.1X Wireless 802.1X ION Internet Only Networking

Profiling Endpoint identification & catalog

• CPI 1.2 EFT

IPv6 Readiness IPv6 capable infra Dual stack IPv6 enabled client devices Access Layer IPv6 enabled wired & wireless network

NOW LIVE! San Jose

Building 12