Cisco IT Mobile BYOD Strategy - CoreNet Global IT Mobile BYOD... · Cisco IT Mobile BYOD Strategy...
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© 2012 Cisco and/or its affiliates. All rights reserved. Cisco IT Mobile BYOD Strategy Cisco Public
Cisco IT Mobile BYOD Strategy Yvic Le Scouezec Senior Manager IT
© 2012 Cisco and/or its affiliates. All rights reserved. Cisco IT Mobile BYOD Strategy Cisco Public
CISCO Landscape
• 350 locations in 90 countries • 450 buildings • 50 data centers and
server rooms • 1000+ labs world wide (500+ in San
Jose) • 67,000 Employees • 30,000 Contractors • 20,000 Channel Partners • 110+ Application Service Providers • 210+ Business and Support
Development Partners
Over 150,000 People around the World in the Extended
Cisco Family
© 2012 Cisco and/or its affiliates. All rights reserved. Cisco IT Mobile BYOD Strategy Cisco Public
Leadership Beyond Technology
Process
Technology
Culture
Video TelePresence Webex Social Unified Communications Instant Messaging Security
Scalable Integrated Processes Services Framework Business Value
Leadership Change Management Governance Transforming how we work
© 2012 Cisco and/or its affiliates. All rights reserved. Cisco IT Mobile BYOD Strategy Cisco Public
Your Future Workforce! Students and Their Notebooks at the University of Missouri School of Journalism
© 2012 Cisco and/or its affiliates. All rights reserved. Cisco IT Mobile BYOD Strategy Cisco Public
Identifying the Way People Work
Campus Mobile
KX Worker/ Partners
Executives
Highly Mobile
Sales System Engineers
Advanced Services
Remote Collaborator
FT Telecommuters Satellite Office
Workers Off-Hours Workers
Neighborhood Collaborator
Engineers/ Developers Collab.
Workspaces Onsite Support
Workstation Anchored
Assistants Outsourcers Call Centers
How We Segment Our Users Is Based on How They Collaborate
© 2012 Cisco and/or its affiliates. All rights reserved. Cisco IT Mobile BYOD Strategy Cisco Public
Four phones at Cisco: The Shape of Phones will never be the same
EX-90
99xx Cisco Jabber Client
Tele-Presence
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Traditional Corporate Laptops
Cisco’s Any Device Landscape
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23,679 7,327 2,000 99,606
Corporate VXI Endpoints
Mobile BYO Devices
11,863 24,779 6,798 8,676 Other 986
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Desktop Refresh Process (with Mac Option)
8 8
1. Refresh Invite 3. Client registers for Refresh & Approval
4. Order 5. Hardware shipment 6. Setup and configuration
2. Client goes to Website
C&A
Manager Approval
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Social Support - Self-Service Evolution
© 2012 Cisco and/or its affiliates. All rights reserved. Cisco IT Mobile BYOD Strategy Cisco Public
Right Solution for the Right Situation
• Major Issue • Requires High-Level Expertise • Time Sensitive
Call
• Minor Issue • Requires Some Expertise • Not Time Sensitive
Open a Case Online
• General Information • How To • Availability
Self Support
© 2012 Cisco and/or its affiliates. All rights reserved. Cisco IT Mobile BYOD Strategy Cisco Public
Smartphones and Tablets at Cisco
BYOD Mobility Landscape
Cisco’s two year mobile device growth rate is 96%
16% 47%
22%
Platform* August 2010
August 2011
August 2012
iPhone 5,895 17,337 24,779
iPad 677 5,933 11,863
BlackBerry 14,910 13,917 8,676
Android 209 3,822 6,798
Others 5,428 1,337 986
Total 27,119 42,386 53,102
13%
*Includes devices with corporate plans, personal plans, and wi-fi only
© 2012 Cisco and/or its affiliates. All rights reserved. Cisco IT Mobile BYOD Strategy Cisco Public
Creating Concensus
Local and Remote Wipe
Encryption and Management
4 Digit PIN
10 Minute Timeout
Trusted Devices
Alternative Devices
© 2012 Cisco and/or its affiliates. All rights reserved. Cisco IT Mobile BYOD Strategy Cisco Public
Network Edge
Core Network
Security Model for Remote Access 4 Digit
PIN 10 Minute Timeout
Remote Wipe
Management
Encryption
© 2012 Cisco and/or its affiliates. All rights reserved. Cisco IT Mobile BYOD Strategy Cisco Public
BYOD Rules of Use
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Cisco Rules of Use
1) Allows Cisco to remotely wipe the device
2) Requires an acceptable password and 10 minute timeout
3) Require users to immediately report a lost or stolen device.
All users must accept rules of use when signing up for service
Trade off between employee trust and IT control
There is no IT jargon – the rules are simple for end-users to understand
© 2012 Cisco and/or its affiliates. All rights reserved. Cisco IT Mobile BYOD Strategy Cisco Public
BYOD Mobility Success Metrics
96% more devices 58% more users 300% more data usage
38% fewer cases 28% higher satisfaction 33% lower per user cost
*2 year comparison
© 2012 Cisco and/or its affiliates. All rights reserved. Cisco IT Mobile BYOD Strategy Cisco Public
Data Utilization Trends
30 MB per
month
BlackBerry
350 MB per
month
iPhone/Android
1225 MB per
month
LTE Android
© 2012 Cisco and/or its affiliates. All rights reserved. Cisco IT Mobile BYOD Strategy Cisco Public
Inside the Enterprise
NCS Prime ISE
Outside the Enterprise
Cisco WLAN
Controller
AC NAM
MDM CSM / ASDM
AC VPN (All Mobile) AC Cloud Web Security (All PCs)
IronPort WSA
Wired Network Devices
Cisco Catalyst
Switches
AC NAM
Seamless Connectivity & Integrated Security
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Cisco IT App Selection
EasyApps @Work
Security Collaboration Function App Store
Virtualization
Basics
© 2012 Cisco and/or its affiliates. All rights reserved. Cisco IT Mobile BYOD Strategy Cisco Public
The Cisco Enterprise Store
Re
Entitlement Approvals Categories Chargeback Reporting
Desktop Apps
Mobile Apps Desktop HW
Webex Social
Virtual HW
Mobile HW
Access to Storefront from all OS & Device Types
Pervasive Enterprise Security (versions, enforcement, trusted devices)
Personalized, User Friendly Catalog for all IT Services
Integrated with Enterprise Service Management
Automated and Seamless Service Provisioning
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Cisco IT BYOD Roadmap Prove with mobile then add desktop
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Mobile BYOD Mandate Mobile Mail and Wi-Fi Circa 2009
VPN on BYOD smartphones & tablets Circa 2011
Virtual desktop on VXI endpoints, BYOD smartphones & tablets Circa 2012
BYOD for non-Cisco laptops 2013+
© 2012 Cisco and/or its affiliates. All rights reserved. Cisco IT Mobile BYOD Strategy Cisco Public
Conclusions
1. BYOD is happening with or without IT 2. Position IT as an enabler not a barrier 3. Leverage the BYOD trend and target high
value use cases 4. Test the waters first before a wide scale
deployment 5. Find the right balance between security and
client experience
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Introducing E2N Innovation Center (EIC)!
AnyConnect 3.0 SSL VPN client on Windows & Mac* laptops AnyConnect 2.5 Seamless SSL VPN client on mobile devices
Jabber IM & video client for mobile devices ScanSafe Offprem malware protection
Authentication Wired 802.1X Wireless 802.1X ION Internet Only Networking
Profiling Endpoint identification & catalog
• CPI 1.2 EFT
IPv6 Readiness IPv6 capable infra Dual stack IPv6 enabled client devices Access Layer IPv6 enabled wired & wireless network
NOW LIVE! San Jose
Building 12