Cisco Healthcare Solutions by Erik Petersen

© 2006 Cisco All rights reserved. Cisco Confidential 1

Erik Petersen Global Healthcare Marketing

Cisco Healthcare Solutions


Cisco Connected Health VisionAccessibility, Affordability, Delivering Better Care

© 2008 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialPresentation_ID 3© 2006 Cisco All rights reserved. Cisco Confidential 3

Agenda

Healthcare delivery changes

Cisco Healthcare Portfolios and Solutions

HealthPresence™ – Cisco on Cisco

What’s next


State of healthcare

Healthcare Reform

Low IT investment

Stimulus Package

Organizational Silos

Patient Satisfaction/Safety

Alternate Care Options

Medicare/Medicaid Reimbursement

Joint Commission / Government

mandatesProvider

Aging Population

Patient

Capturing HIT Stimulus

Transforming the Patient Experience

Clinical Process

Improvement

New Models of Patient

Care

Operating Margin Pressures


We Live in Exponential Times

Source: The Economist, March 2010

24 hours of content uploaded every minuteY O U T U B E I S F I V E Y E A R S O L D

38 Years Time to reach an audience of 50M


4 YearsWWW Time to reach an audience of 50M


1 Year Time to reach an audience of 50M


Video Is Becoming Pervasive

Sources: Wired, Cisco estimates based on CAIDA publications, Andrew Odlyzko


Why Video in Healthcare

1Kandola, Pearn “The Psychology of Effective Business Communications in Geographically

Dispersed Teams”, Cisco Systems, September 2006

2Vision Group Research, FMRIB, University of Oxford, UK


Need for Collaboration Amongst CliniciansRoot Cause of Sentinel Events Is Lack of Communication

Up to 70% of sentinel events in healthcare are caused by poor communications, according to a Joint Commission study 1995–2006

Sentinel events are unexpected occurrences involving death or serious injury

Top sentinel events include wrong-site surgery, medication errors, delay in treatment

Root Causes

Statistics on Root Causes of Sentinel Events

Communication

Orientation/Training

Patient Assessment

Staffing

Availability of info

Competency/credentialing

Procedural compliance

Environ. Safety/security

Leadership

Continuum of care

Care planning

Organization culture

0 10 20 30 40 50 60 70Percent of 3548 events

All Categories; 2006 All Categories; 1995–2005

0 10 20 30 40 50 60 70

Source: The Joint Commission


Enhancing the Patient Experience Growing in Importance

> 50% of patients are willing to switch hospitals

for a better experience

Non-Clinical Criteria

Willingness to Switch(% of Patients)

Location

HospitalReputation

PatientExperience

Physician’sDecision

Factors Influencing Patients’

Choice of Hospitals

Source: 2007 McKinsey Survey of >2000 US Patients with Commercial Insurance/Medicaid

and >100 US Physicians


Cisco Connected Health Portfolio of Solutions

Care-at-a-DistanceSolutions that enable remote examinations, consultations, and

distance learning.

Healthcare Technology FoundationsSolutions that provide security, interoperability, and

regulatory compliance.

Clinical WorkflowSolutions that improve

communication, collaboration, and education.


Patient Safety • Quality of Care • Patient Satisfaction • Cost Effectiveness • Staff Satisfaction • Regulatory Compliance

Care at a Distance Clinical WorkflowHealthcare Technology

Foundations

• HealthPresence™

• Clinical Presence Cart

• Intern Cart

• Expert on Demand

• Webex for Healthcare

• TelePresence for Healthcare

• Umi

• Nurse Connect™

• Context-Aware Healthcare

• Digital Physicians Office

• Medical Data Exchange Solution

• PACS Collaboration

• Wireless IP Phones

• Cius

• BioMed NAC

• Secure Wireless

• Data Center for Healthcare

• PCI for Healthcare

• Security and Compliance

Medical-Grade Network

Architecture

Connected Health Solution FrameworkB

usin

ess

D

rivers

Netw

ork

Tech

no

log

ies

Bu

sin

ess

So

luti

on

s


Collaborative Patient Room

Digital

Signage

Bedside

Services

Clinical Application

Access

Unified

Communications

Location

Based

Services

Remote Access

Wireless

Connected Imaging

Video Language

Interpretative Service

Video

Surveillance

Telepresence

Medical Grade Network

Nurse Call

Integration

http://virtualpalomarwest.org/

http://virtualpalomarwest.org/


Care-at-a-Distance

© 2008 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialPresentation_ID 13


Case Study: Cisco Employees Connect with Physician Across the U.S.

Physician in

San Jose,

California

Patient in

Raleigh, North

Carolina


Stats: Cisco HealthPresence™ at RTP

•156 total HealthPresence visits since program began in 2009

• Drop in physician visits / Increase in nurse only visits

•Successful screening events

• Skin screen - 65 patients

• Know your Numbers’ screen - 75 patients


The Cisco HealthPresence Solution

Using the network as a platform; Cisco HealthPresence solution combines high-definition video, advanced audio, and patient medical data to create an environment similar to what most people

experience when they visit their doctor or health specialist.

Business Value

Increased convenience and access to healthcare for patients

Optimizes the use of scarce expert resources while containing costs and offering a live, “face-to-face visit” experience

Offers the ability to augment and optimize the capacity and reach of care-delivery systems in a patient-friendly and convenient way

Patient in a remote area needs to see a doctor

Local attendant (a licensed healthcare professional) places patient at Cisco HealthPresence unit

Attendant places call to a remote doctor with a single touch

Medical instruments provide vitals

Remote doctor sees patient in high-def video and views data from medical devices in streaming video


Components of the Cisco HealthPresence Solution

Components

Medical Devices

AMD-2500 General

Examination Camera

AMD-3700 Telephonic

Stethoscope

AMD-2015

ENT Scope

Welch Allyn Spot Vital

Signs Lxi

(blood pressure, temperature,

pulse rate, pulse oximetry)

Cisco Session Management Applicationfor interoperability with

Cisco Unified Communications, enabling intelligent routing and management & one-touch dialing

Cisco TelePresencefor a realistic face-to-face experience

Cisco®

HealthPresence Connect Softwarefor secure session management, transmission of medical data, and viewing of electronic medical record (EMR)


Health Services ExchangePowered by Cisco Cloud Solutions

Patient health and support services provided from the HSX cloud to many different endpoints depending upon the consumer’s location, communication and needs

Extending Care Through the Network

Office Mobile HomeHospital

• Secure – dynamic service access anywhere, anytime

• Economical - services at cloud prices

• Agile - more new and customized services to meet demand


Healthcare Services Exchange Cloud Concept

Datacenter Cloud Gateway

Healthcare Service Exchange

Medical

Information

Services

Video

Services

Telemetry

Services

Application

Virtualization

Services

Health Services Marketplace

EMR PACS Clinic

Virtual Clinical Specialist

Health

Management

Health

Management

Episode Management

Pre-Admission Admission Post-Admission

Pre-Authorization

Telemedicine

Health Information

Exchange

Provider Services

Patient Services


Addressing a Range of Health Services Needs

Market Expansion

• New Services

•Enables existing capabilities to

new markets

•Aligns strategically with the

“Connected System”

Health IT Investment

• Meaningful Use

•EMR/HIE

•State Exchanges

Health Reform

• ACO

•Reimbursement Changes

•Compliance

Cost

• Capital Investment Reduction

•Automation

Access

• Rural

•Specialty

•Market Expansion

Quality

• Improve Outcomes

•ED, Readmissions

•Predictive Techniques

Speed to Market

• Connecting a disparate

health system

Cisco Healthcare Solutions by Erik Petersen

Business

Transcript of Cisco Healthcare Solutions by Erik Petersen