Cisco Global Virtual Engineering Confidential 3 GVE - Who We Are Cisco’s cloud based “Virtual”...

Cisco Global Virtual Engineering

Mateusz Pastewski

[email protected]

Cisco Virtual Engineering

Styczeń 2016

Cisco Confidential 2

What is Global Virtual Engineering

GVE Services

GVE - How to engage

Agenda


GVE - Who We Are

Cisco’s cloud

based “Virtual”

SE organization

providing current

and next

generation pre-

sales technical

services and

solutions to our

customers,

partners and field

account teams 42 Countries

700+ Team Members (PH & PH+)

Technology and Architecture Specialists /

Generalists

78+ CCIEs

San Jose

Costa Rica

Toronto

Raleigh

Sydney

Tokyo

Manila

Singapore

Bangalore

New Delhi

Amsterdam London Edinburgh

Beijing

Paris Prague

Seoul

Kuala Lumpur Mexico City

Bogota

Miami

Munich

Moscow

Shanghai

Dubai

Sao Paulo

Minneapolis

Cisco Confidential Cisco Confidential © 2012 Cisco and/or its affiliates. All rights reserved. 4

Cisco Global Virtual Engineering Services Technology Specialization & Base Services

Collaboration

Data Center/Virtualization

Security

Enterprise Networks (R&S,

Mobility, PhySec)

Service Provider

Cisco Product Research

Cisco Pricing Assistance

Cisco Validated BoMs

Find/Assemble/Validate Cisco Presentations

Find/Research Competitive Product Info

Cisco Design Assistance

Participate in Customer Engagements

Consultative Selling Assistance

Demo Service

Partner engagement


Service Catalog for

Cisco GVE services – for all partners

• TSN VSE

• PH VSE

• PH Spec 1st level escalation

Complexity All partners

P+ Aspire P+ Prestige P+ Elite

dC

lou

d T

rou

ble

shootin

g S

up

port

Pre

limin

ary

Bill

of

Ma

teria

ls

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rt N

um

be

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t P

ricin

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co

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all

Me

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usin

ess S

up

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rtn

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gra

ms a

nd

To

ols

PH services

PH+ services


Service Catalog for

Cisco GVE services – for P+ Prestige partners

• TSN VSE

• PH VSE


Complexity P+ Elite

dC

lou

d T

rou

ble

shootin

g S

up

port

Pre

limin

ary

Bill

of

Ma

teria

ls

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um

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ricin

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all

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diu

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usin

ess S

up

port

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rtn

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gra

ms a

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To

ols

PH services

PH+ services

Cis

co

Pre

se

nta

tion

Com

pe

titive

In

form

ation

Con

su

lta

tive

Se

lling A

ssis

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Custo

me

r E

nga

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me

nts

Dem

o’s

Desig

n A

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ce

/

Va

lidate

d B

oM

Access through qualified

distributors (Aug 2015)

All partners P+ Aspire

P+ Prestige

Te

ch

nic

al S

erv

ices


Service Catalog for

Cisco GVE services – for P+ Elite partners

• TSN VSE

• PH VSE


Complexity

dC

lou

d T

rou

ble

shootin

g S

up

port

Pre

limin

ary

Bill

of

Ma

teria

ls

Pa

rt N

um

be

r /

Lis

t P

ricin

g A

ssis

tan

ce

Cis

co

Pro

du

ct R

ese

arc

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ard

Arc

hite

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all

Me

diu

m B

usin

ess S

up

port

Pa

rtn

er

Pro

gra

ms a

nd

To

ols

PH services

PH+ services

Cis

co

Pre

se

nta

tion

Com

pe

titive

In

form

ation

Con

su

lta

tive

Se

lling A

ssis

tan

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me

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Dem

o’s

Desig

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ce

/

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lidate

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oM

All partners

Te

ch

nic

al S

erv

ices

P+ Prestige

P+ Aspire P+ Elite


GVE Services offered through Cisco Partner / Partner +

Standard base Services

Pre Sales Technical Support. Provided to non P+ Partner and Aspire,

Prestige, and Elite Partners.

© 2014 Cisco and/or its affiliates. All rights reserved.

The Service Offerings provided by GVE will be based on partners’ level of entitlement

through Partner Plus. In FY15&16 we introduced a new Level II escalation service

offering to participating Distributors in support of Aspire, Prestige and Elite partners.

PH

Adv. Services

Pre Sales Technical Support. Elite direct

or through entitled Disti.

PH+

NEW FY15 – Adv. Services

Escalated Pre Sales Technical Support. Provided to Entitled Distributors

supporting Aspire, Prestige or Elite partners.


GVE for Distributor


Partner Help Plus (PH+) Service Descriptions – Details

Assistance in creating a valid network design and/or

solution sizing analysis and/or design-validated Bill

of Materials (BoM) for products & technologies

supported by PH+. Requester must

provide detailed customer requirements

documentation. Certain third party components

may be incorporated if supported by PH+.

Co-Op Activities Cisco Design Assistance with

Validated BoM Cisco Product Research

Assistance in finding existing Cisco pre-sales

technical content for products & technologies

supported by PH+. Assistance in researching

undocumented and/or hard to find and/or roadmap

Cisco pre-sales technical information for products

& technologies supported by PH+.

1 2

Deliverables Deliverables

Standard output is verbal guidance and/or an email message

that may contain URLs and/or pre-existing materials as

attachments. Optional output may include custom-built

materials.

Standard output is an Excel file with Cisco.com Config Set ID

& Access Key. Optional output includes Excel file showing

equivalent competitive BoM, Visio file, Netformx DesignXpert

file. US currency

is used unless otherwise requested.


Partner Help Plus (PH+) Service Descriptions – Details

Provide Cisco Design Assistance and/or a Cisco

BoM based on customer design requirements and

competitive solution information. PH+ will utilize

Cisco competitive information to ensure the

proposed Cisco design/BoM is properly positioned

against the competitive solution

Co-Op Activities Find/Research Competitive Product

Info

Find/Assemble/Validate a Cisco

Presentation

Assistance in finding existing presentation slides

for products & technologies supported by

PH+. Consolidation of slides from multiple

existing presentations into a single presentation.

Technical review of existing presentation materials

to ensure accuracy and freshness for the related

products & technologies. Does not include local

language translation.

3 4

Deliverables Deliverables

Standard output is a PowerPoint presentation and/or

URLs. Optional output is PDF.

In addition to providing the outputs for the Design Assistance

with Validated BOM service, PH+ will also provide any

applicable Partner facing competitive information, if available.


Virtual Engineering (PH+) Service Descriptions – Details

- Need for a technology specialist to meet with customer

- 2 Business Days of lead time - Brief description

- Build trust with your VSE - Scope engagement - Success criteria - Background (customer care-abouts,

stakeholders, etc.)

Participation in Customer Engagement

- Webex or Telepresence

- Qualified Virtual Engineer

- Aligned with Partner’s goals and expectations

Identify Engage PH+ Preparation

Account Team

PH+


Virtual Engineering (PH+) Service Descriptions – Details

- Need for a technology specialist to meet with customer for Demo on Remote LAB

- 2 Business Days of lead time - Brief description

- Build trust with your VSE - Scope engagement - Success criteria - Background (customer care-abouts,

stakeholders, etc.)

Provide D-Cloud Demo Services - Partner Help Plus offers virtual demos

over Cisco WebEx® or Cisco TelePresence® with your customer. The demos can help shorten the sales cycle by showcasing Cisco® products, solutions, and architectures, and they provide a compelling message to your customers.

Identify Engage PH+ Preparation

Demo Service’s deliver now : Cisco UCS® Manager, UCS Director (Cloupia) Application Centric Infrastructure (ACI)

IWAN WAAS and IWAN PFR Cloud Managed Solution (Meraki) CMX ASDM (Adaptive Security Device Manager) Cisco ISE 1.3 for BYOD and Guest Management v1

Cisco Firesight Management Center

Cisco ASA with Firepower Services

Cisco Cloud Web Security on ASA Connector

Cisco Email Security Appliance

Prime Collaboration

Cisco Unified Contact Center Express


For presales only

To the customers only

D-Cloud provides 85 working demos prepared and scripted:

ACI, Cloud, Collaboration, DCV, EN, Security, SP

http://demos.cisco.com/

PH+ Demo Service supports selected demos only

D-Cloud demos




PH/PH+ How to engage


24 hours a day 5 days a week

Passcode: 24726 (CISCO)

www.cisco.com/go/ph

Web Form

www

http://www.cisco.com/go/ph


Partner Help Plus (PH+) #1 Web -- Using the Web for Access


How to open a Case in GVE


Cisco Confidential 18 © 2012 Cisco and/or its affiliates. All rights reserved.

Virtual Engineering Best Practices What you have to know to open a case

• Qualification of the

• - Technology/Product

• - Service Type

• - Detailed customer requirements

• - Due date

• - Country of origin/language

• Choose the communication channel

• - e-mail

• - Voice

• - Virtual engineers have video as options to work with you and your customers

• Let us know your feedback:

• - fill in the the survey

• - for escalations: [email protected]

Cisco Confidential 19 © 2013-2014 Cisco and/or its affiliates. All rights reserved.

Call to Action

• Know the GVE Service Offerings • What level of support do you have?

• Know how to Engage GVE for Support • Direct Access or escalation through participating Distributor?

• Include GVE as Part of Your Business Plan • How can you leverage Cisco Engineers to help you grow your business?

• Open a Request!

www.cisco.com/go/ph

• Give us Feedback • Surveys are sent for each request we work



Cisco Confidential 20 © 2012 Cisco and/or its affiliates. All rights reserved.

Partner Plus Program Virtual Engineering – PH+

Questions?

Preference Support

Investment


Partner Plus Program (P+):

http://www.cisco.com/web/partners/sell/technology/borderless/sales_initiatives/partner_plus.html

Partner Help (PH) page & services: http://www.cisco.com/go/ph

Partner Help Plus (PH+ Elite level) services:

http://www.cisco.com/web/partners/sell/technology/borderless/sales_initiatives/cisco_global_virtual_engine

ering_services.html#~one

How to open a Web case: http://www.cisco.com/web/partners/tools/ph.html

Cisco Partnership Planning System (PPS): http://wwwin1.cisco.com/wwchannels/bmo/pps/ww/index.shtml

Cisco Partner+ Q&A:

http://www.cisco.com/web/partners/downloads/partner/WWChannels/download/partner-plus-qa.pdf

D-cloud: http://demos.cisco.com/

Cisco Account Manager (CAM) Locator to find responsible partner manager:

https://tools.cisco.com/WWChannels/CAMLOC/jsp/ServletController.jsp

Useful links

http://www.cisco.com/web/partners/sell/technology/borderless/sales_initiatives/partner_plus.html


http://www.cisco.com/web/partners/sell/technology/borderless/sales_initiatives/cisco_global_virtual_engineering_services.html#~one

http://www.cisco.com/web/partners/sell/technology/borderless/sales_initiatives/cisco_global_virtual_engineering_services.html#~one

http://www.cisco.com/web/partners/tools/ph.html

http://wwwin1.cisco.com/wwchannels/bmo/pps/ww/index.shtml








https://tools.cisco.com/WWChannels/CAMLOC/jsp/ServletController.jsp

Cisco Partner Help Plus: Supported Demos

Cisco Virtual Engineering August 2015


Data Center & Virtualization

Demo Description

UCS Manager (UCS-M) This demo is intended to give an introductory overview of the Unified Computing System and UCS Manager. We will

briefly review the main UCS components and architecture and then guide the customer through the UCS Manager

interface. The main emphasis of the demo is Stateless Computing with Service Profiles, including the ability to show a

Service Profile migration from one blade to another in the UCS system.

UCS Director (Cloupia) This demo will provide an overview of the capabilities of the UCS Director solution. Topics covered include an overview of

both the administrator and end user interfaces, the Unified Dashboard, the self service catalog, and the workflow

designer. The purpose of this demo is to provide an introduction to the solution and it's capabilities.

Application Centric

Infrastructure (ACI)

This demo will provide an overview of the ACI solution. It will focus on the Application Policy Infrastructure Controller

(APIC). Depending on the audience we have the ability to highlight both the APIC GUI and programming interfaces. The

purpose of the demo is to provide an introduction to the key ACI concepts/constructs and to show the power/flexibility of

the APIC GUI and programming interfaces.


Enterprise Networks Demo Description

IWAN WAAS and

IWAN PFR dcloud

demo

Cisco Intelligent WAN solution (IWAN), Cisco Wide Area Application Services (WAAS) is a comprehensive, cost-effective,

cloud-ready WAN optimization solution which accelerates applications (and are vendor validated), optimizes bandwidth,

provides local hosting of branch IT services, and enables cloud services, all with comprehensive network integration

options. The Transport Independent and Intelligent Path Control features of Cisco IWAN utilize DMVPN/IPsec and

Performance Routing (PfR v3) overlay designs to provide flexible and scalable modular design. This design supports

application policy-based path selection based on delay, loss, jitter, and path preference, with load balancing for full

utilization of all bandwidth. Combined, these features result in improved network availability.

Cloud Managed

Network - (Meraki)

This demo is intended as an introduction to the CMN product set and provides an overview of the CMN Management

interface focusing on the visibility and the ease of use.

CMX dcloud demo

Cisco Connected Mobile Experiences (CMX) is built on the Cisco Unified Access infrastructure and the capabilities in the

Cisco Mobility Services Engine (MSE). Advanced Location Services in Cisco MSE enable businesses to use Wi-Fi

networks to engage consumers.

This dcloud based demonstration highlight the features of Cisco Connected Mobile Experience Analytics and include:

Analyzing Zones, Path analysis, Advanced filters and Reporting.


Security

Demo Description

ASDM ASDM (Adaptive Security Device Manager) DEMO provides an overview of what the ASA GUI should do and what are the

benefits for the user.

Cisco ISE 1.3 for BYOD

and Guest Management

v1

Demonstrate the Cisco Identity Service Engine (ISE) security solution using BYOD Onboarding (supplicant and certificate

provisioning) and Guest Access Management (Hotspot, Self-Registration with SMS approval, and Sponsored Guest

Access flows).

This demonstration provides Cisco Field and Channel Partners an easy, scalable way to demonstrate the Cisco ISE

security solution. This Cisco ISE solution will include BYOD Onboarding (supplicant and certificate provisioning) and

Guest Access Management (Hotspot, Self-Registration with SMS and approval, and Sponsored Access flows). ISE 1.3

Guest is reloaded with NEW easy to use Guest Flows and customization capabilities, plus an enhanced on-boarding

experience which includes a javaless option to ease customer pain. Not only is the experience more streamlined, but it

automates and simplifies access control and security compliance for wireless networks. Cisco dCloud helps you to easily

and instantly use an access point and/or endpoint router to demonstrate this scalable Cisco solution.


Security

Demo Description

Sourcefire Defense

Center

Sourcefire Next-Generation Network Security solutions set a new standard for advanced threat protection, integrating

real-time contextual awareness, intelligent security automation, and unprecedented performance with industry-leading

network intrusion prevention. This demonstration showcases the Sourcefire Defense Center. The Defense Center is the

central management console for all Sourcefire security solutions, featuring real-time awareness and visibility.

The Sourcefire Defense Center lets you see and correlate extensive amounts of event data – applications, users, devices,

operating systems, vulnerabilities, services, processes, files and threats – so you can get the complete picture of your

network. The Defense Center provides automated event impact assessment, policy tuning, policy management, network

behavior analysis and user identification to allow you to keep pace with ever changing network environments.

From the Defense Center interface, you can conduct forensic analysis, trends analysis, reporting and alerting. This

release includes increased active data input with an improved traffic generator for more substantial and realistic

information in Sourcefire Defense Center. Additionally, the Defense Center has been upgraded to version 5.3.

Cisco ASA with

Firepower Services

This demonstration showcases the Cisco FireSight Management Center integrated with the Cisco ASA Next Generation

Firewall. The FireSight Management Center is the centralized management tool for all Sourcefire Security solution and

features real-time awareness and visibility.

The Cisco FireSight Management Center provides visibility to and correlate extensive amounts of event data -

applications, users, devices, operating systems, vulnerabilities, services, processes, files and threats - so you can have a

more complete picture of your network. The FireSight Management Center provides automated event impact

assessment, policy tuning, policy management, network behavior analysis, and user identification to allow customers to

keep pace with ever changing network environments.


Security

Demo Description

Cloud Web Security

(Content) - (formerly

Scansafe)

This demonstration allows Cisco field and partners to show the Cisco Cloud Web Security (CWS) solution. CWS can be

integrated with multiple Cisco network infrastructure elements to further enhance flexibility.

Cisco Email Security

Appliance

Cisco IronPort Email Security delivers industry-leading inbound and outbound email cleansing and control, offering high

availability email protection against the constant, dynamic, and rapidly changing threats affecting email today in a variety

of form factors to fit our customer's needs. This demo will walk users through the ESA Management Console and will

describe the configuration options available within the console. Demo content includes examples of policy configuration,

content filtering, Advanced Malware Protection integration, Cisco Threat Intelligence, email tracking features, and Cisco

Registered Envelope Service Encryption along with other key ESA features.


Demos – Collaboration

Demo Description

Prime Collaboration This demo is intended to provide an introduction to the Prime Collaboration features and offers a guided view of the

application in action. The demonstration takes the customer through a scripted tour of Prime Collaboration Provisioning,

Assurance, and Analytics. Showing some of the key benefits of Prime Collaboration like ease of management, reporting

and troubleshooting. For customers that are new to network management this demonstration is a perfect introduction on

how they can better manage their UC deployment.

Cisco Unified Contact

Center Express

This demo will provide a introduction and overview for Cisco's Unified Contact Center Express (UCCX). This is a scripted

demo that will take a customer through the main features within UCCX. This is a good demo to use, early in the Sales

Cycle, to help a customer understand the benefits that UCCX can offer.

Thank you.

Cisco Global Virtual Engineering Confidential 3 GVE - Who We Are Cisco’s cloud based “Virtual”...

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