J. M. Gideon Schroeder, Recycling Program Manager for the Americas

Paul Hofmann, Recycling Program Manager EMEA

Leo Liao, Recycling Program Manager APAC

January 2017

Submitting a Pickup Request

Cisco Global Scrap Program

• GS is a process to collect and recycle e-scrap from repair vendors, distribution warehouses, demo depot, and distributor stock rotations.

• All GS recycling is done in an environmentally responsible way and in alignment with all global and local legal requirements.

Global Scrap (GS) Highlights

• Cisco® Product Recycling homepage: http://www.cisco.com/c/en/us/about/product-innovation-stewardship/product-recycling.html

• Cisco badged persons can log in with their CEC user ID and password

• Persons without Cisco badges log in using their Cisco.com user ID

Get Registered, Then Log In

• Login page

Get Registered, Then Log In

New Product Recycling Website

Accessing the Global Scrap Pickup Form

• All required fields are marked with an *

• Consolidate loads to 100 kg+ to reduce costs

• Loads must contain e-scrap only and be packaged/palletized prior to submission

• Use calibrated scales to provide accurate weights

Notes on the Collection Request Process

• Use the “special instructions” field to communicate any nonstandard needs

• Attach Cisco approval and item listing

• Actual pickup date will be determined via communication between recycler and submitter

Notes on the Collection Request Process

Filling Out the Pickup Request Form

Declare type of global scrap

Declare number of pallets/boxes

Your information should auto-populate

If not, fill it in

Filling Out the Pickup Request FormClick here

Your information should auto-populate

If not, fill it in

Who should the driver contact at the pick-up site?

Number of pallets/boxes will auto-populate

Total shipment weight, then declare pounds/kilograms

Enter the date the load will be ready to ship

Filling Out the Pickup Request Form

All scrap loads require Cisco approval

Special instructions prior to collection

Attach equipment list here. Maximum 3 documents

Review all fields, then click

Submit Pickup Request

• Case flows into case management software

• You’ll receive email with 11-digit case number

• Recycler will contact you to confirm date and time for pickup

• Shipper must prepare required documents

• Recycler picks up load and provides receipt

After Request Submission

• Americas: J. M. Gideon Schroeder 847 678 5441 GSchroed@Cisco.com

• EMEA: Paul Hofmann +44 20 8824 8070 PaHofman@Cisco.com

• APAC: Leo Liao +86 775 2547 6479 LeoLiao@Cisco.com

For escalations, process improvements, or other issues, please email us at: Cisco-Recycling@External.Cisco.com

Cisco Recycling Contacts