Cisco Customer Education · Android-based smar desk phone Integrated collaboration at the desktop...
Transcript of Cisco Customer Education · Android-based smar desk phone Integrated collaboration at the desktop...
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Cisco Customer Education
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Social, Mobile, Visual, Virtual - Learn what Cisco Collaboration Can Do
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Cisco Customer Education Social, Mobile, Visual, Virtual - Learn what Cisco Collaboration Can Do
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Presentation Agenda
► Welcome from Cisco
► Welcome to the 21st Century
► Collaboration Top 10, Conclusion
► Introducing Cisco Collaboration
► Social, Mobile, Visual, Virtual About Your Host Brian Avery Territory Business Manager Cisco Systems, Inc.
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Cisco Confidential 4 © 2014 Cisco and/or its affi l iates. All rights reserved.
Who Is Cisco?
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Cisco Confidential 5 © 2014 Cisco and/or its affi l iates. All rights reserved.
Computer scientists, Len Bosack and Sandy Lerner found Cisco Systems
Bosack and Lerner run network cables between two different buildings on the Stanford University campus
A technology has to be invented to deal with disparate local area protocols; the multi-protocol router is born
1984
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Cisco Confidential 6 © 2014 Cisco and/or its affi l iates. All rights reserved.
Who Is Cisco?
Chuck Robbins, CEO, Cisco
• Dow Jones Industrial Average Fortune 100 Company (AAPL, CSCO, INTC, MSFT)
• $117B Market Capitalization
• $49.6B in Revenue
• $10B in Annual Net Profits
• $34B More Cash than Debt
• $5.9B in Research and Development
http://finance.yahoo.com/q/ks?s=CSCO+Key+Statistics
http://finance.yahoo.com/q/ks?s=CSCO+Key+Statistics
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Cisco Confidential 7 © 2014 Cisco and/or its affi l iates. All rights reserved.
Market Leadership Matters
No. 1 Voice
39%
No. 1 TelePresence
43%
No. 1 Web
Conferencing 41%
No. 1 Wireless LAN
50%
No. 2 x86 Blade Servers
27%
No. 1 Routing Edge/Core/
Access 45%
No. 1 Security
33%
No. 1 Switching Modular/Fixed
64%
No. 1 Storage Area
Networks 47%
Q1CY14
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Cisco Confidential 8 © 2014 Cisco and/or its affi l iates. All rights reserved.
ß CCE is an educational session for current and prospective Cisco customers
ß Designed to help you understand the capabilities and business benefits of Cisco technologies
ß Allow you to interact directly with Cisco subject matter experts and ask questions
ß Offer assistance if you need/want more information, demonstrations, etc.
What Is the Cisco Customer Education Series?
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Welcome to the 21st Century!
What ever happened to our flying cars, robot servants and all that cool stuff?
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Cisco Confidential 10 © 2013-2014 Cisco and/or its affi l iates. All rights reserved.
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The Future Is Now
DX80 “I’m gonna have to science the s#*t out of this”
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Video Is Now Pervasive
Any Time, Any Place Across All Devices
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Mobile Devices Are the New Workspace
PCs & Macs Android & iOS Tablets Smart Phones
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Cisco Confidential 15 © 2013-2014 Cisco and/or its affi l iates. All rights reserved.
Cisco Collaboration Redefining the Collaboration Experience
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Cisco Confidential 16 © 2013-2014 Cisco and/or its affi l iates. All rights reserved.
Communication tools and have evolved but they’re increasingly complicated and fragmented
telephone
meetings / calendar
mobile / BYOD
video / web conferencing
document sharing / editing
smartphones
audio conferencing
instant messaging
/ chat
content storage
video streaming
content sharing
tablets
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Cisco Confidential 17 © 2013-2014 Cisco and/or its affi l iates. All rights reserved.
Information Technology teams
are faced with
implementing and managing a complex set of solutions
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Cisco Confidential 18 © 2013-2014 Cisco and/or its affi l iates. All rights reserved.
Collaboration More Simple Than Ever Before
Streamlining Access to Cloud Services
Making Video Pervasive: Affordable, Easy
and Flexible Solutions
Simplifying and Accelerating
Collaboration Deployments
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Cisco Confidential 19 © 2013-2014 Cisco and/or its affi l iates. All rights reserved.
Simplicity Requires an Architectural Approach Cisco’s Comprehensive Collaboration Architecture
On-Premises Cloud +
Messaging and Recording
Conferencing
IM and Presence Content Sharing
Scheduling and Calendaring
Voice and Video
SDN/Automation
Medianet Edge Services
Management Location Security
Workflow Portable Identity
Consistent Experience
Collaboration Services
Network- Based Platform
Deployment Models
Browser / Mobile Home Office Work Office Small Group Spaces Larger Spaces Boardrooms
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Cisco Confidential 20 © 2013-2014 Cisco and/or its affi l iates. All rights reserved.
The Big Lie
Competitors Say:
“The Network Doesn’t Matter!”
Guess what DAY IT IS!
Sidebar… The Big Lie
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Cisco Confidential 21 © 2013-2014 Cisco and/or its affi l iates. All rights reserved.
Typical Multi-Vendor Network
Switching Routing Security Wireless Voice
Cisco HP Dell 3Com Dlink NetGear Linksys
Cisco 3Com Juniper Huwai Adtran
Cisco Watchguard Sonicwall Axis Checkpoint NetGear Dlink Linksys
Cisco 3Com NetGear Dlink Aruba
Cisco Nortel Avaya Mitel Siemens Shoretel Samsung Panasonic Toshiba Intertel Comdial NEC Alcatel
ß Reliability challenges
ß Inconsistent warranties
ß Higher maintenance costs
ß No single point of support
ß Basic levels of integration
Results in The Frankenstein Effect!
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Cisco Confidential 22 © 2013-2014 Cisco and/or its affi l iates. All rights reserved.
Unified Communications
Video Conferencing
Call Control Cisco® Unified
CM
Messaging Cisco Unity® Connection
Scheduling Cisco
TelePresence Management
Suite
Media Processing
Cisco TelePresence
Server
Control Cisco
TelePresence® Conductor
Emergency Services
Cisco Emergency Responder
Contact Center Cisco Unified CCX
Paging Cisco Paging Server
Attendant Console Cisco
Unified AC
IM and Presence
Cisco Jabber®
Collaboration Edge Cisco
Expressway/TelePresence
VCS
Provisioning, Management Cisco Prime™ Collaboration
Record and Stream *Cisco
TelePresence Content Server
Cisco Collaboration Solution Components
Easy | No Compromises | Full Cisco Collaboration Experience
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Cisco Confidential 23 © 2013-2014 Cisco and/or its affi l iates. All rights reserved.
Cisco Business Edition 6000 Affordable, Intuitive All-in-One Collaboration
BE6000S Entry-Level Communications
BE6000M/H End-to-End Collaboration
ß Ideal for Small and Midsized Businesses ß Models built to support:
- End-to-End Collaboration up to 1000 users, 2500 devices, 9 apps, 100 call center agents
- Entry-Level Communications for up to 150 users, 300 devices, 5 fixed apps
ß Scale-up, single-platform designs ß Easy to use, intuitive set-up and deployment
tools
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Large-scale
BE7000H
1000+ Users 3000+ Devices
8-10 Apps
Ideal for large-scale Voice/IPT
Conferencing Contact Center 3rd-Party Apps
Different Capacities
On-
Prem
ise
Fam
ily M
odel
Opt
ions
B
asic
IPT
to F
ull C
olla
bora
tion
Customer Size
BE6000 Family Total Per System Support
BE7000 Family
Large-scale BE7000M
1000+ Users
3000+ Devices 4-6 Apps
Ideal for large-scale
Voice/IPT Contact Center 3rd-Party Apps
Medium-scale
BE6000H
1000 Users 2500 Devices
8+1 Apps
Ideal for medium-scale Voice/IPT
Conferencing Contact Center 3rd-Party Apps
Medium-scale
BE6000M
1000 Users 1200 Devices
4+1 Apps
Ideal for medium-scale Voice/IPT
Contact Center 3rd-Party Apps
Small-scale BE6000S
150 Users
300 Devices Core UC Apps Only
Ideal for small-scale
Voice/IPT Point to point video
Common Collaboration Software | Licensing Framework | Management tools | Seamless Migration
0-75 75-150 150-225 225-300 300-800 1000-2500 3000-5000+
Cisco's Collaboration Solution Family
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The User Experience
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An Easy and Simple Experience from Any Device
Every Desk
Every Room
Every Pocket
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SX20 SX80 SX10
MX200 G2 MX300 G2 MX700 MX800 IX5000
Every Room
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DX70 DX80 DX650
Every Desk
8800 7800
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Every Pocket
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Cisco Confidential 30 © 2013-2014 Cisco and/or its affi l iates. All rights reserved.
Collaboration and Conferencing
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Find and Connect Access key individuals to get
things done fast
Structured Meetings Lead discussions and share info with a broad set of stakeholders
Team Collaboration Agile work teams with multiple
projects and iterative teamwork
We Work Together In Different Ways…
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Cisco Confidential 32 © 2013-2014 Cisco and/or its affi l iates. All rights reserved.
All-in-One UC Application ß Presence and IM ß Voice, video, voice messaging ß Desktop sharing, conferencing
Rich, Real-time Collaboration with Cisco Jabber® Any Device, Any Location
Collaborate from Any Workspace ß PC, Mac, tablet, smart phone ß On-premises and Cloud ß Integration with Microsoft Office
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Cisco Confidential 33 © 2013-2014 Cisco and/or its affi l iates. All rights reserved.
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Unlimited virtual rooms
Cisco Spark
An app that instantly creates a place for teams to work
together, where their work can live, and a way to stay
connected to it all
Persistent and secure messaging
and file sharing
Face-to-face meetings with screen sharing
Superior business class experience
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Cisco Confidential 35 © 2013-2014 Cisco and/or its affi l iates. All rights reserved.
Meeting Complexity
How do I connect everyone together? In one meeting? Let’s Meet
What devices will be used?
How many people in my meeting?
Where is everyone joining from?
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Cisco Confidential 36 © 2013-2014 Cisco and/or its affi l iates. All rights reserved.
Audio Conferencing
Video Conferencing
Web Conferencing
Conferencing Conundrum
Productivity Value Customer Adoption
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Cisco Confidential 37 © 2013-2014 Cisco and/or its affi l iates. All rights reserved.
Web Conferencing
Video Conferencing
Audio Conferencing Conferencing
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WebEx for Structured Meetings
ß Industry-leading web conferencing ̵ Audio, web, and high-definition video ̵ WebEx® Meetings, Training, Events, and
Support versions
ß Document, application, desktop sharing ß One-time and scheduled meetings,
including scheduling with Outlook and Lotus Notes
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Hub
Cisco WebEx Cloud
Cisco WebEx Cloud Secure, global meetings delivered by Cisco
Global Scale
Optimized for Collaboration and Content Distribution
Highly Availability, Performance/Speed
Multi-layer Security
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WebEx Personal Meeting Rooms
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Connect Your Way WebEx Personal Rooms with Cloud-based WebEx Video Bridge
Cisco® WebEx Cloud
Desktop Collaboration
WebEx Mobile Jabber Mobile
Cisco TelePresence Endpoints
3rd Party Standards Based Telepresence
Endpoints WebEx Desktop,
Jabber Lync
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Simplicity = Adoption
Record the meeting
Lock the Room See and Control the Roster
WebEx Conferencing in your Pocket No compromise mobile Experience
@WebEx experience
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Seamless Collaboration Before, During and After meeting
Before
After
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Cisco Confidential 44 © 2014 Cisco and/or its affi l iates. All rights reserved.
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Cisco Confidential 45 © 2013-2014 Cisco and/or its affi l iates. All rights reserved.
Customer Collaboration
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Cisco Confidential 46 © 2014 Cisco and/or its affi l iates. All rights reserved.
AGENTS Customizable web desktop Accessible customer lifecycle, history First-call resolution Integrated reporting Multimedia capture and storage
Cisco Customer Collaboration
CUSTOMERS Where, when, how I want
Seamless experience Personalized Streamlined
CLOUD
ON PREMISES
HYBRID
Web
Mobile
Contact Center
Email
Voice Brick and
Mortar
Video
Social Media
Chat
SMS
Omnichannel
Customer Collaboration
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Cisco Confidential 47 © 2013-2014 Cisco and/or its affi l iates. All rights reserved.
Exceptional Video
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Cisco Confidential 48 C97-730912-00 © 2014 Cisco and/or its affi l iates. All rights reserved.
The typical desktop workspace The typical meeting room The “NEW” meeting room The “NEW” desktop workspace
• Integrated system for simplified end user experience • Amazing audio and video quality • Intuitive touch controls
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Cisco Confidential 49 C97-732987-00 © 2014 Cisco and/or its affi l iates. All rights reserved.
Every Desk: The Collaboration Desk Portfolio
DX70 DX650 DX80
Android-based smart desk phone Integrated collaboration at the desktop Compact size for limited spaces
Android-based smart display combining video, phone and LCD monitor display into a compact 14” touchscreen device.
Android-based smart display delivers immersive face-to-face experiences via video, phone and LCD monitor display combined on a 23” touchscreen device.
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MX300 G2
Quiet / Small Room
Small / Medium Room
Medium Room Large Room Training / Board Room / Auditorium
Immersive Room
SX20 SX80 SX10
Turn Any Room into a Collaboration Room
MX200 G2 IX5000
MX700 MX800
SpeakerTrack 60
http://www.google.com/url?sa=i&rct=j&q=Cisco+SX20&source=images&cd=&cad=rja&docid=mYJliTdiCbDD2M&tbnid=v_mV-mhODZVO2M:&ved=0CAUQjRw&url=http://www.flickr.com/photos/cisco_pics/6494251711/&ei=PPJlUab3McGg0QWVmoCYCg&bvm=bv.45107431,d.ZG4&psig=AFQjCNFtRRHegt9bmSiU3imTv2jkoYewyg&ust=1365721948162135https://www.youtube.com/watch?v=SJPKtfGf98Ahttps://www.youtube.com/watch?v=6400USLWEKg
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One Meeting, One Experience
• Brings together audio, video, web conferencing
• Always-on, personal meeting room
• Works with third-party endpoints
Cisco TelePresence WebEx
CLOUD
ON PREMISES
HYBRID Conferencing
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ON A MISSION:
TO BRING AMAZING TO EVERYONE IN THE WORLD https://www.youtube.com/v/uOGS83EtQGs%26autopl
ay=1&rel=0
https://www.youtube.com/v/uOGS83EtQGs&autoplay=1&rel=0https://www.youtube.com/v/uOGS83EtQGs&autoplay=1&rel=0https://www.youtube.com/v/uOGS83EtQGs&autoplay=1&rel=0
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Cisco Confidential 53 © 2013-2014 Cisco and/or its affi l iates. All rights reserved.
Top 10 Ways Cisco is Building Business Value through Collaboration
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Cisco Confidential 54 © 2013-2014 Cisco and/or its affi l iates. All rights reserved.
1. Consolidate Communications Infrastructure
ß 61% of enterprises report increased productivity as a result of consolidating UC and collaboration technologies
ß Simplify management, integrate networks, lower CapEx and OpEx
ß Simplify adding new and differentiated services
ß Use a single network to provide multiple services to users
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Cisco Confidential 55 © 2013-2014 Cisco and/or its affi l iates. All rights reserved.
2. Enable Meetings with Remote Participants
ß 87% of remote users feel more connected to their team and process when using videoconferencing
ß Accelerate decision making by reducing communications delay
ß Almost 25% of employees are either remote or mobile workers
ß Reduce real-estate costs, travel, and environmental impact
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Cisco Confidential 56 © 2013-2014 Cisco and/or its affi l iates. All rights reserved.
3. Incorporate Video Into Meetings
ß 58% of videoconferencing users report that it helps them accelerate decision-making
ß Experience greater connection with remote team members
ß Elevate and personalize communications to improve the quality and speed of decisions
ß Allow employees to use video as easily as voice, wherever they are
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Cisco Confidential 57 © 2013-2014 Cisco and/or its affi l iates. All rights reserved.
4. Collaborate from Within Business Applications
ß Toggling between applications is the 3rd most common workplace distraction affecting productivity
ß Integrate collaboration functions with existing applications
ß Save time, streamline workflows, and increase productivity
ß Initiate meetings and collaborate instantly within business applications
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Cisco Confidential 58 © 2013-2014 Cisco and/or its affi l iates. All rights reserved.
5. Enable Mobile Workers and BYOD
ß Almost 25% of employees are either remote or mobile workers
ß Maintain the same levels of security you have at the desktop
ß Reduce costs by letting employees use and manage their own devices
ß 76% of organizations that implement BYOD report increased employee responsiveness and decision making
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Cisco Confidential 59 © 2013-2014 Cisco and/or its affi l iates. All rights reserved.
6. Support Teleworkers and Branch Offices
ß 95% of employers say telework has a high impact on employee retention
ß 87% of remote users feel more connected to their team and process when using videoconferencing
ß Reduce employee travel and real-estate costs
ß Improve talent by removing geographical restrictions in hiring
ß Utilize office space more efficiently
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Cisco Confidential 60 © 2013-2014 Cisco and/or its affi l iates. All rights reserved.
7. Locate and Access Remote Experts
ß The conversion rate of a customer interaction with a subject-matter expert with audio and video is more than 90%; audio-only is 50%
ß Create a virtual pool of experts, co-located or globally dispersed
ß Connect customers with agents over high-definition video
ß Interact face-to-face in an easy-to-use, natural manner
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Cisco Confidential 61 © 2013-2014 Cisco and/or its affi l iates. All rights reserved.
8. Create Flexible Work Areas and Office Space
ß Supporting mobility can help increase productivity 15% and reduce occupancy costs 50%
ß Around 60% of a company’s desks are vacant at any one time
ß Create work areas that encourage interaction and that you can adjust to accommodate evolving needs
ß Scale office usage by providing space-sharing options
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Cisco Confidential 62 © 2013-2014 Cisco and/or its affi l iates. All rights reserved.
9. Collaborate with External Organizations
ß 65% of employees manage external stakeholders to perform their work
ß Easily share information and communicate across channels
ß 53% of CEOs in outperforming organizations partner exclusively for collaborative innovation
ß Allow guest users to easily interact with employees using high-quality real-time communications
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Cisco Confidential 63 © 2013-2014 Cisco and/or its affi l iates. All rights reserved.
10. Provide Multichannel Customer Service
ß Improve customer satisfaction with proactive, real-time response
ß Companies using best-in-class multichannel strategies resolve 83% of customer issues on first contact (industry average 51%)
ß Of consumers who interact with companies via social media, 2/3 do so for service, 1/3 for marketing
ß Reduce per-interaction costs by reducing telephone contact
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Why Choose Cisco?
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Worldwide Enterprise Voice Revenue Share
Avaya
Mitel Unify (SEN) NEC Alcatel-Lucent Polycom Microsoft ShoreTel
Enterprise Voice Revenue Share
0%
5%
10%
15%
20%
25%
30%
35%
40%
45%
Source: Synergy Research, note view excludes key telephony systems (KTS) Note: Not a comprehensive vendor l ist shown. Mitel includes Aastra history
…crowded in
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of Fortune 500 Use Cisco®
Collaboration
95%
Cisco WebEx® Minutes
per Month
4+ Billion
Cisco Collaboration Customers
200,000+
Cisco TelePresence®
Endpoints
2+ Million
Cisco Contact Center Agents
3+ Million Cisco Jabber®
Seats
20+ Million
Cisco Leading the Industry
Cisco IP Phones
95+ Million
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Only Cisco Can Bring It All Together
Unified Communications
Customer Collaboration
Conferencing
Open & Interoperable
Intercloud: Premises, Cloud & Hybrid
Ecosystem: Partners & Cisco Services
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Cisco Confidential 68 © 2013-2014 Cisco and/or its affi l iates. All rights reserved.
Thank You and Next Steps
Brian Avery [email protected]
Contact Your Cisco Partner https://tools.cisco.com/WWChannels/LOCATR/performBasicSearch.do
www.
Learn more about Cisco Collaboration: www.cisco.com/go/collaboration/
mailto:[email protected]://tools.cisco.com/WWChannels/LOCATR/performBasicSearch.dohttps://tools.cisco.com/WWChannels/LOCATR/performBasicSearch.dohttp://www.cisco.com/go/collaboration/
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Cisco Confidential 69 © 2013-2014 Cisco and/or its affi l iates. All rights reserved.
ß CCE sessions are held weekly on a variety of topics
ß CCE sessions can help you understand the capabilities and business benefits of Cisco technologies
ß Watch replays of past events and register for upcoming events!
Visit http://cs.co/cisco101 for details
Join us again for a future Cisco Customer Education Event
http://cs.co/cisco101
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Thank you.
Cisco �Customer �EducationCisco �Customer �EducationPresentation AgendaWho Is Cisco?Slide Number 5Who Is Cisco?Slide Number 7What Is the Cisco Customer Education Series?Welcome to the 21st Century!Slide Number 10Slide Number 11The Future Is NowVideo Is Now PervasiveMobile Devices Are the New WorkspaceCisco�Collaboration��Redefining the Collaboration ExperienceSlide Number 16Slide Number 17Collaboration More Simple Than Ever BeforeSimplicity Requires an Architectural Approach�Cisco’s Comprehensive Collaboration ArchitectureThe Big LieTypical Multi-Vendor NetworkSlide Number 22Cisco Business Edition 6000 �Affordable, Intuitive All-in-One CollaborationSlide Number 24The User Experience�An Easy and Simple Experience from Any DeviceSlide Number 27Slide Number 28Slide Number 29Collaboration and ConferencingWe Work Together In Different Ways…Rich, Real-time Collaboration with Cisco Jabber® �Any Device, Any LocationJabber DemoCisco Spark Slide Number 35Conferencing ConundrumSlide Number 37WebEx for Structured MeetingsCisco WebEx Cloud�Secure, global meetings delivered by CiscoWebEx Personal Meeting RoomsConnect Your Way�WebEx Personal Rooms with Cloud-based WebEx Video BridgeSlide Number 42Slide Number 43Cisco Spark and WebEx�DemoCustomer CollaborationCisco Customer Collaboration�Exceptional VideoSlide Number 48Every Desk: The Collaboration Desk PortfolioTurn Any Room into a Collaboration RoomOne Meeting, One ExperienceSlide Number 52Top 10 Ways��Cisco is Building Business Value through Collaboration1. Consolidate Communications Infrastructure2. Enable Meetings with Remote Participants3. Incorporate Video Into Meetings4. Collaborate from Within Business Applications5. Enable Mobile Workers and BYOD6. Support Teleworkers and Branch Offices7. Locate and Access Remote Experts8. Create Flexible Work Areas and Office Space9. Collaborate with External Organizations10. Provide Multichannel Customer ServiceWhy Choose Cisco?�Worldwide Enterprise Voice Revenue ShareCisco Leading the IndustryOnly Cisco Can Bring It All TogetherThank You and Next StepsJoin us again for a future Cisco Customer Education EventSlide Number 70